PasswordresetQuickbooks/TRissuePrinterproblemsProofpointissueNew orformer userform withno infoUser callsin for sameissue afterit was fixed"while Ihaveyou..."ask acomplexquestion andget a yes ornoPersonaldevice"Do youmind ifI.."Lastrestartover 10+daysSomeonesayssomethingcontroversial"this hasbeen anissue for(1 week+)""virus"pop-upSays yournamewrongVendorCallSpamcallPhishingemailEOD call(last 15minutes ofshift)Gamereferencemade inofficeUserhad aMac"I've already triedrestarting(didn't)"Pet or kidsinbackground30+minutecall"Do wegetchargedfor....""mycomputeris slow"3+voicemailsISPissueUser calls into helpdesk,we call backand get VMThrow/Gethit withthe foamrockcall getsdroppedVPNissuesAdobeissue"it'salwaysworkedlike this"Lockedout of acomputerIssue ison client'sphone"I'm notgood withtech"ALLCAPSEMAILMalware"I don'twant torestart"OutlookissueAgentinstallID 10TerrorRestartfixes theissue𝑻𝑯𝑨𝑻clientcalls in"Do I haveto do thiseverytime?""I don'thave timefor thisright now"UpdatesoftwareticketTicketrequiresthe POCapprovalLiterally justhow (mustexplainwhat)DisplaysettingsOne-clicksolvereimageadeviceHas waveor onelaunchbrowserover 50%of desktopscreen isfilledUsersolvestheir ownissuePasswordresetQuickbooks/TRissuePrinterproblemsProofpointissueNew orformer userform withno infoUser callsin for sameissue afterit was fixed"while Ihaveyou..."ask acomplexquestion andget a yes ornoPersonaldevice"Do youmind ifI.."Lastrestartover 10+daysSomeonesayssomethingcontroversial"this hasbeen anissue for(1 week+)""virus"pop-upSays yournamewrongVendorCallSpamcallPhishingemailEOD call(last 15minutes ofshift)Gamereferencemade inofficeUserhad aMac"I've already triedrestarting(didn't)"Pet or kidsinbackground30+minutecall"Do wegetchargedfor....""mycomputeris slow"3+voicemailsISPissueUser calls into helpdesk,we call backand get VMThrow/Gethit withthe foamrockcall getsdroppedVPNissuesAdobeissue"it'salwaysworkedlike this"Lockedout of acomputerIssue ison client'sphone"I'm notgood withtech"ALLCAPSEMAILMalware"I don'twant torestart"OutlookissueAgentinstallID 10TerrorRestartfixes theissue𝑻𝑯𝑨𝑻clientcalls in"Do I haveto do thiseverytime?""I don'thave timefor thisright now"UpdatesoftwareticketTicketrequiresthe POCapprovalLiterally justhow (mustexplainwhat)DisplaysettingsOne-clicksolvereimageadeviceHas waveor onelaunchbrowserover 50%of desktopscreen isfilledUsersolvestheir ownissue

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Password reset
  2. Quickbooks/TR issue
  3. Printer problems
  4. Proofpoint issue
  5. New or former user form with no info
  6. User calls in for same issue after it was fixed
  7. "while I have you..."
  8. ask a complex question and get a yes or no
  9. Personal device
  10. "Do you mind if I.."
  11. Last restart over 10+ days
  12. Someone says something controversial
  13. "this has been an issue for (1 week+)"
  14. "virus" pop-up
  15. Says your name wrong
  16. Vendor Call
  17. Spam call
  18. Phishing email
  19. EOD call (last 15 minutes of shift)
  20. Game reference made in office
  21. User had a Mac
  22. "I've already tried restarting(didn't)"
  23. Pet or kids in background
  24. 30+ minute call
  25. "Do we get charged for...."
  26. "my computer is slow"
  27. 3+ voicemails
  28. ISP issue
  29. User calls in to helpdesk, we call back and get VM
  30. Throw/Get hit with the foam rock
  31. call gets dropped
  32. VPN issues
  33. Adobe issue
  34. "it's always worked like this"
  35. Locked out of a computer
  36. Issue is on client's phone
  37. "I'm not good with tech"
  38. ALL CAPS EMAIL
  39. Malware
  40. "I don't want to restart"
  41. Outlook issue
  42. Agent install
  43. ID 10T error
  44. Restart fixes the issue
  45. 𝑻𝑯𝑨𝑻 client calls in
  46. "Do I have to do this every time?"
  47. "I don't have time for this right now"
  48. Update software ticket
  49. Ticket requires the POC approval
  50. Literally just how (must explain what)
  51. Display settings
  52. One-click solve
  53. reimage a device
  54. Has wave or one launch browser
  55. over 50% of desktop screen is filled
  56. User solves their own issue