3+voicemailsPet or kidsinbackgroundIssue ison client'sphoneEOD call(last 15minutes ofshift)ALLCAPSEMAILcall getsdroppedOne-clicksolve"I don'twant torestart""Do youmind ifI.."OutlookissueISPissuereimageadeviceVPNissues"while Ihaveyou...""I'm notgood withtech"MalwareRestartfixes theissueUserhad aMac"Do I haveto do thiseverytime?"SomeonesayssomethingcontroversialQuickbooks/TRissueUpdatesoftwareticketPrinterproblemsGamereferencemade inofficeAgentinstallSpamcall"mycomputeris slow"Literally justhow (mustexplainwhat)Personaldevice30+minutecall"Do wegetchargedfor...."Lastrestartover 10+daysSays yournamewrongPhishingemail"virus"pop-upover 50%of desktopscreen isfilledHas waveor onelaunchbrowser𝑻𝑯𝑨𝑻clientcalls inask acomplexquestion andget a yes ornoDisplaysettings"I don'thave timefor thisright now"Passwordreset"this hasbeen anissue for(1 week+)"Proofpointissue"I've already triedrestarting(didn't)"VendorCallUsersolvestheir ownissueTicketrequiresthe POCapprovalUser callsin for sameissue afterit was fixedNew orformer userform withno infoLockedout of acomputerID 10Terror"it'salwaysworkedlike this"AdobeissueThrow/Gethit withthe foamrockUser calls into helpdesk,we call backand get VM3+voicemailsPet or kidsinbackgroundIssue ison client'sphoneEOD call(last 15minutes ofshift)ALLCAPSEMAILcall getsdroppedOne-clicksolve"I don'twant torestart""Do youmind ifI.."OutlookissueISPissuereimageadeviceVPNissues"while Ihaveyou...""I'm notgood withtech"MalwareRestartfixes theissueUserhad aMac"Do I haveto do thiseverytime?"SomeonesayssomethingcontroversialQuickbooks/TRissueUpdatesoftwareticketPrinterproblemsGamereferencemade inofficeAgentinstallSpamcall"mycomputeris slow"Literally justhow (mustexplainwhat)Personaldevice30+minutecall"Do wegetchargedfor...."Lastrestartover 10+daysSays yournamewrongPhishingemail"virus"pop-upover 50%of desktopscreen isfilledHas waveor onelaunchbrowser𝑻𝑯𝑨𝑻clientcalls inask acomplexquestion andget a yes ornoDisplaysettings"I don'thave timefor thisright now"Passwordreset"this hasbeen anissue for(1 week+)"Proofpointissue"I've already triedrestarting(didn't)"VendorCallUsersolvestheir ownissueTicketrequiresthe POCapprovalUser callsin for sameissue afterit was fixedNew orformer userform withno infoLockedout of acomputerID 10Terror"it'salwaysworkedlike this"AdobeissueThrow/Gethit withthe foamrockUser calls into helpdesk,we call backand get VM

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3+ voicemails
  2. Pet or kids in background
  3. Issue is on client's phone
  4. EOD call (last 15 minutes of shift)
  5. ALL CAPS EMAIL
  6. call gets dropped
  7. One-click solve
  8. "I don't want to restart"
  9. "Do you mind if I.."
  10. Outlook issue
  11. ISP issue
  12. reimage a device
  13. VPN issues
  14. "while I have you..."
  15. "I'm not good with tech"
  16. Malware
  17. Restart fixes the issue
  18. User had a Mac
  19. "Do I have to do this every time?"
  20. Someone says something controversial
  21. Quickbooks/TR issue
  22. Update software ticket
  23. Printer problems
  24. Game reference made in office
  25. Agent install
  26. Spam call
  27. "my computer is slow"
  28. Literally just how (must explain what)
  29. Personal device
  30. 30+ minute call
  31. "Do we get charged for...."
  32. Last restart over 10+ days
  33. Says your name wrong
  34. Phishing email
  35. "virus" pop-up
  36. over 50% of desktop screen is filled
  37. Has wave or one launch browser
  38. 𝑻𝑯𝑨𝑻 client calls in
  39. ask a complex question and get a yes or no
  40. Display settings
  41. "I don't have time for this right now"
  42. Password reset
  43. "this has been an issue for (1 week+)"
  44. Proofpoint issue
  45. "I've already tried restarting(didn't)"
  46. Vendor Call
  47. User solves their own issue
  48. Ticket requires the POC approval
  49. User calls in for same issue after it was fixed
  50. New or former user form with no info
  51. Locked out of a computer
  52. ID 10T error
  53. "it's always worked like this"
  54. Adobe issue
  55. Throw/Get hit with the foam rock
  56. User calls in to helpdesk, we call back and get VM