"virus"pop-upUserhad aMacUser callsin for sameissue afterit was fixedOne-clicksolveMalwareUsersolvestheir ownissueQuickbooks/TRissue"this hasbeen anissue for(1 week+)"3+voicemailscall getsdropped"Do youmind ifI.."SpamcallID 10TerrorTicketrequiresthe POCapprovalProofpointissueask acomplexquestion andget a yes ornoUpdatesoftwareticketPhishingemailALLCAPSEMAILThrow/Gethit withthe foamrockOutlookissue"while Ihaveyou...""I've already triedrestarting(didn't)"Says yournamewrongLastrestartover 10+days"Do wegetchargedfor...."Agentinstall𝑻𝑯𝑨𝑻clientcalls inISPissuePasswordresetover 50%of desktopscreen isfilledIssue ison client'sphone"Do I haveto do thiseverytime?"30+minutecall"mycomputeris slow"SomeonesayssomethingcontroversialreimageadeviceVendorCallPet or kidsinbackgroundVPNissuesNew orformer userform withno infoUser calls into helpdesk,we call backand get VM"I'm notgood withtech"Gamereferencemade inofficeLiterally justhow (mustexplainwhat)AdobeissueLockedout of acomputer"I don'thave timefor thisright now""it'salwaysworkedlike this"Restartfixes theissueDisplaysettingsPrinterproblems"I don'twant torestart"Has waveor onelaunchbrowserPersonaldeviceEOD call(last 15minutes ofshift)"virus"pop-upUserhad aMacUser callsin for sameissue afterit was fixedOne-clicksolveMalwareUsersolvestheir ownissueQuickbooks/TRissue"this hasbeen anissue for(1 week+)"3+voicemailscall getsdropped"Do youmind ifI.."SpamcallID 10TerrorTicketrequiresthe POCapprovalProofpointissueask acomplexquestion andget a yes ornoUpdatesoftwareticketPhishingemailALLCAPSEMAILThrow/Gethit withthe foamrockOutlookissue"while Ihaveyou...""I've already triedrestarting(didn't)"Says yournamewrongLastrestartover 10+days"Do wegetchargedfor...."Agentinstall𝑻𝑯𝑨𝑻clientcalls inISPissuePasswordresetover 50%of desktopscreen isfilledIssue ison client'sphone"Do I haveto do thiseverytime?"30+minutecall"mycomputeris slow"SomeonesayssomethingcontroversialreimageadeviceVendorCallPet or kidsinbackgroundVPNissuesNew orformer userform withno infoUser calls into helpdesk,we call backand get VM"I'm notgood withtech"Gamereferencemade inofficeLiterally justhow (mustexplainwhat)AdobeissueLockedout of acomputer"I don'thave timefor thisright now""it'salwaysworkedlike this"Restartfixes theissueDisplaysettingsPrinterproblems"I don'twant torestart"Has waveor onelaunchbrowserPersonaldeviceEOD call(last 15minutes ofshift)

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "virus" pop-up
  2. User had a Mac
  3. User calls in for same issue after it was fixed
  4. One-click solve
  5. Malware
  6. User solves their own issue
  7. Quickbooks/TR issue
  8. "this has been an issue for (1 week+)"
  9. 3+ voicemails
  10. call gets dropped
  11. "Do you mind if I.."
  12. Spam call
  13. ID 10T error
  14. Ticket requires the POC approval
  15. Proofpoint issue
  16. ask a complex question and get a yes or no
  17. Update software ticket
  18. Phishing email
  19. ALL CAPS EMAIL
  20. Throw/Get hit with the foam rock
  21. Outlook issue
  22. "while I have you..."
  23. "I've already tried restarting(didn't)"
  24. Says your name wrong
  25. Last restart over 10+ days
  26. "Do we get charged for...."
  27. Agent install
  28. 𝑻𝑯𝑨𝑻 client calls in
  29. ISP issue
  30. Password reset
  31. over 50% of desktop screen is filled
  32. Issue is on client's phone
  33. "Do I have to do this every time?"
  34. 30+ minute call
  35. "my computer is slow"
  36. Someone says something controversial
  37. reimage a device
  38. Vendor Call
  39. Pet or kids in background
  40. VPN issues
  41. New or former user form with no info
  42. User calls in to helpdesk, we call back and get VM
  43. "I'm not good with tech"
  44. Game reference made in office
  45. Literally just how (must explain what)
  46. Adobe issue
  47. Locked out of a computer
  48. "I don't have time for this right now"
  49. "it's always worked like this"
  50. Restart fixes the issue
  51. Display settings
  52. Printer problems
  53. "I don't want to restart"
  54. Has wave or one launch browser
  55. Personal device
  56. EOD call (last 15 minutes of shift)