"virus"pop-up𝑻𝑯𝑨𝑻clientcalls in"this hasbeen anissue for(1 week+)"Issue ison client'sphoneUpdatesoftwareticketPet or kidsinbackground"mycomputeris slow""I've already triedrestarting(didn't)"User callsin for sameissue afterit was fixedALLCAPSEMAILLastrestartover 10+daysSpamcallTicketrequiresthe POCapproval30+minutecall"Do youmind ifI.."New orformer userform withno info"Do wegetchargedfor...."Has waveor onelaunchbrowserPersonaldevice"I don'twant torestart"PrinterproblemsLockedout of acomputerMalwareVPNissuesLiterally justhow (mustexplainwhat)User calls into helpdesk,we call backand get VMOutlookissueSays yournamewrongover 50%of desktopscreen isfilledDisplaysettingsAgentinstallUsersolvestheir ownissueEOD call(last 15minutes ofshift)PasswordresetAdobeissuereimageadevice"it'salwaysworkedlike this"Phishingemail"I'm notgood withtech"Quickbooks/TRissueVendorCallUserhad aMacask acomplexquestion andget a yes ornoOne-clicksolve"Do I haveto do thiseverytime?"Throw/Gethit withthe foamrockProofpointissue"while Ihaveyou..."ID 10TerrorGamereferencemade inoffice"I don'thave timefor thisright now"3+voicemailsISPissueSomeonesayssomethingcontroversialRestartfixes theissuecall getsdropped"virus"pop-up𝑻𝑯𝑨𝑻clientcalls in"this hasbeen anissue for(1 week+)"Issue ison client'sphoneUpdatesoftwareticketPet or kidsinbackground"mycomputeris slow""I've already triedrestarting(didn't)"User callsin for sameissue afterit was fixedALLCAPSEMAILLastrestartover 10+daysSpamcallTicketrequiresthe POCapproval30+minutecall"Do youmind ifI.."New orformer userform withno info"Do wegetchargedfor...."Has waveor onelaunchbrowserPersonaldevice"I don'twant torestart"PrinterproblemsLockedout of acomputerMalwareVPNissuesLiterally justhow (mustexplainwhat)User calls into helpdesk,we call backand get VMOutlookissueSays yournamewrongover 50%of desktopscreen isfilledDisplaysettingsAgentinstallUsersolvestheir ownissueEOD call(last 15minutes ofshift)PasswordresetAdobeissuereimageadevice"it'salwaysworkedlike this"Phishingemail"I'm notgood withtech"Quickbooks/TRissueVendorCallUserhad aMacask acomplexquestion andget a yes ornoOne-clicksolve"Do I haveto do thiseverytime?"Throw/Gethit withthe foamrockProofpointissue"while Ihaveyou..."ID 10TerrorGamereferencemade inoffice"I don'thave timefor thisright now"3+voicemailsISPissueSomeonesayssomethingcontroversialRestartfixes theissuecall getsdropped

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "virus" pop-up
  2. 𝑻𝑯𝑨𝑻 client calls in
  3. "this has been an issue for (1 week+)"
  4. Issue is on client's phone
  5. Update software ticket
  6. Pet or kids in background
  7. "my computer is slow"
  8. "I've already tried restarting(didn't)"
  9. User calls in for same issue after it was fixed
  10. ALL CAPS EMAIL
  11. Last restart over 10+ days
  12. Spam call
  13. Ticket requires the POC approval
  14. 30+ minute call
  15. "Do you mind if I.."
  16. New or former user form with no info
  17. "Do we get charged for...."
  18. Has wave or one launch browser
  19. Personal device
  20. "I don't want to restart"
  21. Printer problems
  22. Locked out of a computer
  23. Malware
  24. VPN issues
  25. Literally just how (must explain what)
  26. User calls in to helpdesk, we call back and get VM
  27. Outlook issue
  28. Says your name wrong
  29. over 50% of desktop screen is filled
  30. Display settings
  31. Agent install
  32. User solves their own issue
  33. EOD call (last 15 minutes of shift)
  34. Password reset
  35. Adobe issue
  36. reimage a device
  37. "it's always worked like this"
  38. Phishing email
  39. "I'm not good with tech"
  40. Quickbooks/TR issue
  41. Vendor Call
  42. User had a Mac
  43. ask a complex question and get a yes or no
  44. One-click solve
  45. "Do I have to do this every time?"
  46. Throw/Get hit with the foam rock
  47. Proofpoint issue
  48. "while I have you..."
  49. ID 10T error
  50. Game reference made in office
  51. "I don't have time for this right now"
  52. 3+ voicemails
  53. ISP issue
  54. Someone says something controversial
  55. Restart fixes the issue
  56. call gets dropped