Literally justhow (mustexplainwhat)3+voicemails𝑻𝑯𝑨𝑻clientcalls inPhishingemailISPissueSays yournamewrongAgentinstallThrow/Gethit withthe foamrock"I don'twant torestart"Has waveor onelaunchbrowserLockedout of acomputer"mycomputeris slow"New orformer userform withno infoLastrestartover 10+daysALLCAPSEMAIL"I've already triedrestarting(didn't)"ask acomplexquestion andget a yes ornoGamereferencemade inoffice"Do youmind ifI.."One-clicksolve30+minutecall"virus"pop-upcall getsdroppedPet or kidsinbackground"I'm notgood withtech"User calls into helpdesk,we call backand get VMUpdatesoftwareticketEOD call(last 15minutes ofshift)SpamcallID 10TerrorUsersolvestheir ownissueUserhad aMacProofpointissueIssue ison client'sphoneVendorCallover 50%of desktopscreen isfilledMalwareQuickbooks/TRissue"Do wegetchargedfor...."Ticketrequiresthe POCapprovalDisplaysettings"this hasbeen anissue for(1 week+)""I don'thave timefor thisright now""while Ihaveyou..."reimageadeviceRestartfixes theissueVPNissuesPasswordresetOutlookissueSomeonesayssomethingcontroversial"Do I haveto do thiseverytime?"PrinterproblemsAdobeissuePersonaldeviceUser callsin for sameissue afterit was fixed"it'salwaysworkedlike this"Literally justhow (mustexplainwhat)3+voicemails𝑻𝑯𝑨𝑻clientcalls inPhishingemailISPissueSays yournamewrongAgentinstallThrow/Gethit withthe foamrock"I don'twant torestart"Has waveor onelaunchbrowserLockedout of acomputer"mycomputeris slow"New orformer userform withno infoLastrestartover 10+daysALLCAPSEMAIL"I've already triedrestarting(didn't)"ask acomplexquestion andget a yes ornoGamereferencemade inoffice"Do youmind ifI.."One-clicksolve30+minutecall"virus"pop-upcall getsdroppedPet or kidsinbackground"I'm notgood withtech"User calls into helpdesk,we call backand get VMUpdatesoftwareticketEOD call(last 15minutes ofshift)SpamcallID 10TerrorUsersolvestheir ownissueUserhad aMacProofpointissueIssue ison client'sphoneVendorCallover 50%of desktopscreen isfilledMalwareQuickbooks/TRissue"Do wegetchargedfor...."Ticketrequiresthe POCapprovalDisplaysettings"this hasbeen anissue for(1 week+)""I don'thave timefor thisright now""while Ihaveyou..."reimageadeviceRestartfixes theissueVPNissuesPasswordresetOutlookissueSomeonesayssomethingcontroversial"Do I haveto do thiseverytime?"PrinterproblemsAdobeissuePersonaldeviceUser callsin for sameissue afterit was fixed"it'salwaysworkedlike this"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
  1. Literally just how (must explain what)
  2. 3+ voicemails
  3. 𝑻𝑯𝑨𝑻 client calls in
  4. Phishing email
  5. ISP issue
  6. Says your name wrong
  7. Agent install
  8. Throw/Get hit with the foam rock
  9. "I don't want to restart"
  10. Has wave or one launch browser
  11. Locked out of a computer
  12. "my computer is slow"
  13. New or former user form with no info
  14. Last restart over 10+ days
  15. ALL CAPS EMAIL
  16. "I've already tried restarting(didn't)"
  17. ask a complex question and get a yes or no
  18. Game reference made in office
  19. "Do you mind if I.."
  20. One-click solve
  21. 30+ minute call
  22. "virus" pop-up
  23. call gets dropped
  24. Pet or kids in background
  25. "I'm not good with tech"
  26. User calls in to helpdesk, we call back and get VM
  27. Update software ticket
  28. EOD call (last 15 minutes of shift)
  29. Spam call
  30. ID 10T error
  31. User solves their own issue
  32. User had a Mac
  33. Proofpoint issue
  34. Issue is on client's phone
  35. Vendor Call
  36. over 50% of desktop screen is filled
  37. Malware
  38. Quickbooks/TR issue
  39. "Do we get charged for...."
  40. Ticket requires the POC approval
  41. Display settings
  42. "this has been an issue for (1 week+)"
  43. "I don't have time for this right now"
  44. "while I have you..."
  45. reimage a device
  46. Restart fixes the issue
  47. VPN issues
  48. Password reset
  49. Outlook issue
  50. Someone says something controversial
  51. "Do I have to do this every time?"
  52. Printer problems
  53. Adobe issue
  54. Personal device
  55. User calls in for same issue after it was fixed
  56. "it's always worked like this"