Agentinstall30+minutecall3+voicemailsPersonaldevice"I've already triedrestarting(didn't)"Lockedout of acomputerNew orformer userform withno infoAdobeissuePhishingemail"I don'thave timefor thisright now"Someonesayssomethingcontroversial"this hasbeen anissue for(1 week+)"One-clicksolveSpamcallGamereferencemade inofficeID 10TerrorQuickbooks/TRissue"it'salwaysworkedlike this"Displaysettings"Do I haveto do thiseverytime?"Lastrestartover 10+daysLiterally justhow (mustexplainwhat)VPNissues"virus"pop-upVendorCall"I don'twant torestart"User calls into helpdesk,we call backand get VMcall getsdroppedreimageadeviceThrow/Gethit withthe foamrock"I'm notgood withtech"Usersolvestheir ownissue"Do youmind ifI.."Issue ison client'sphoneSays yournamewrongPet or kidsinbackground𝑻𝑯𝑨𝑻clientcalls inask acomplexquestion andget a yes ornoMalwareEOD call(last 15minutes ofshift)"Do wegetchargedfor...."ProofpointissueALLCAPSEMAILHas waveor onelaunchbrowserTicketrequiresthe POCapproval"while Ihaveyou..."over 50%of desktopscreen isfilledUpdatesoftwareticketPrinterproblemsISPissue"mycomputeris slow"Restartfixes theissueUser callsin for sameissue afterit was fixedUserhad aMacPasswordresetOutlookissueAgentinstall30+minutecall3+voicemailsPersonaldevice"I've already triedrestarting(didn't)"Lockedout of acomputerNew orformer userform withno infoAdobeissuePhishingemail"I don'thave timefor thisright now"Someonesayssomethingcontroversial"this hasbeen anissue for(1 week+)"One-clicksolveSpamcallGamereferencemade inofficeID 10TerrorQuickbooks/TRissue"it'salwaysworkedlike this"Displaysettings"Do I haveto do thiseverytime?"Lastrestartover 10+daysLiterally justhow (mustexplainwhat)VPNissues"virus"pop-upVendorCall"I don'twant torestart"User calls into helpdesk,we call backand get VMcall getsdroppedreimageadeviceThrow/Gethit withthe foamrock"I'm notgood withtech"Usersolvestheir ownissue"Do youmind ifI.."Issue ison client'sphoneSays yournamewrongPet or kidsinbackground𝑻𝑯𝑨𝑻clientcalls inask acomplexquestion andget a yes ornoMalwareEOD call(last 15minutes ofshift)"Do wegetchargedfor...."ProofpointissueALLCAPSEMAILHas waveor onelaunchbrowserTicketrequiresthe POCapproval"while Ihaveyou..."over 50%of desktopscreen isfilledUpdatesoftwareticketPrinterproblemsISPissue"mycomputeris slow"Restartfixes theissueUser callsin for sameissue afterit was fixedUserhad aMacPasswordresetOutlookissue

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Agent install
  2. 30+ minute call
  3. 3+ voicemails
  4. Personal device
  5. "I've already tried restarting(didn't)"
  6. Locked out of a computer
  7. New or former user form with no info
  8. Adobe issue
  9. Phishing email
  10. "I don't have time for this right now"
  11. Someone says something controversial
  12. "this has been an issue for (1 week+)"
  13. One-click solve
  14. Spam call
  15. Game reference made in office
  16. ID 10T error
  17. Quickbooks/TR issue
  18. "it's always worked like this"
  19. Display settings
  20. "Do I have to do this every time?"
  21. Last restart over 10+ days
  22. Literally just how (must explain what)
  23. VPN issues
  24. "virus" pop-up
  25. Vendor Call
  26. "I don't want to restart"
  27. User calls in to helpdesk, we call back and get VM
  28. call gets dropped
  29. reimage a device
  30. Throw/Get hit with the foam rock
  31. "I'm not good with tech"
  32. User solves their own issue
  33. "Do you mind if I.."
  34. Issue is on client's phone
  35. Says your name wrong
  36. Pet or kids in background
  37. 𝑻𝑯𝑨𝑻 client calls in
  38. ask a complex question and get a yes or no
  39. Malware
  40. EOD call (last 15 minutes of shift)
  41. "Do we get charged for...."
  42. Proofpoint issue
  43. ALL CAPS EMAIL
  44. Has wave or one launch browser
  45. Ticket requires the POC approval
  46. "while I have you..."
  47. over 50% of desktop screen is filled
  48. Update software ticket
  49. Printer problems
  50. ISP issue
  51. "my computer is slow"
  52. Restart fixes the issue
  53. User calls in for same issue after it was fixed
  54. User had a Mac
  55. Password reset
  56. Outlook issue