User callsin for sameissue afterit was fixedPrinterproblemsPet or kidsinbackgroundreimageadeviceLockedout of acomputerAdobeissueLiterally justhow (mustexplainwhat)ask acomplexquestion andget a yes ornoUsersolvestheir ownissue"Do wegetchargedfor....""it'salwaysworkedlike this"Issue ison client'sphone"I don'twant torestart"One-clicksolveLastrestartover 10+daysProofpointissue"mycomputeris slow"Has waveor onelaunchbrowserAgentinstallPersonaldeviceSays yournamewrong"Do I haveto do thiseverytime?"SomeonesayssomethingcontroversialID 10TerrorSpamcallOutlookissueThrow/Gethit withthe foamrock"virus"pop-upVPNissues𝑻𝑯𝑨𝑻clientcalls in3+voicemailsGamereferencemade inofficeISPissueUser calls into helpdesk,we call backand get VMPhishingemailDisplaysettingsQuickbooks/TRissueMalwareRestartfixes theissueNew orformer userform withno info"this hasbeen anissue for(1 week+)"Ticketrequiresthe POCapprovalUserhad aMacALLCAPSEMAILEOD call(last 15minutes ofshift)Updatesoftwareticket"I don'thave timefor thisright now"Passwordreset"I'm notgood withtech"VendorCall30+minutecall"while Ihaveyou..."call getsdroppedover 50%of desktopscreen isfilled"I've already triedrestarting(didn't)""Do youmind ifI.."User callsin for sameissue afterit was fixedPrinterproblemsPet or kidsinbackgroundreimageadeviceLockedout of acomputerAdobeissueLiterally justhow (mustexplainwhat)ask acomplexquestion andget a yes ornoUsersolvestheir ownissue"Do wegetchargedfor....""it'salwaysworkedlike this"Issue ison client'sphone"I don'twant torestart"One-clicksolveLastrestartover 10+daysProofpointissue"mycomputeris slow"Has waveor onelaunchbrowserAgentinstallPersonaldeviceSays yournamewrong"Do I haveto do thiseverytime?"SomeonesayssomethingcontroversialID 10TerrorSpamcallOutlookissueThrow/Gethit withthe foamrock"virus"pop-upVPNissues𝑻𝑯𝑨𝑻clientcalls in3+voicemailsGamereferencemade inofficeISPissueUser calls into helpdesk,we call backand get VMPhishingemailDisplaysettingsQuickbooks/TRissueMalwareRestartfixes theissueNew orformer userform withno info"this hasbeen anissue for(1 week+)"Ticketrequiresthe POCapprovalUserhad aMacALLCAPSEMAILEOD call(last 15minutes ofshift)Updatesoftwareticket"I don'thave timefor thisright now"Passwordreset"I'm notgood withtech"VendorCall30+minutecall"while Ihaveyou..."call getsdroppedover 50%of desktopscreen isfilled"I've already triedrestarting(didn't)""Do youmind ifI.."

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User calls in for same issue after it was fixed
  2. Printer problems
  3. Pet or kids in background
  4. reimage a device
  5. Locked out of a computer
  6. Adobe issue
  7. Literally just how (must explain what)
  8. ask a complex question and get a yes or no
  9. User solves their own issue
  10. "Do we get charged for...."
  11. "it's always worked like this"
  12. Issue is on client's phone
  13. "I don't want to restart"
  14. One-click solve
  15. Last restart over 10+ days
  16. Proofpoint issue
  17. "my computer is slow"
  18. Has wave or one launch browser
  19. Agent install
  20. Personal device
  21. Says your name wrong
  22. "Do I have to do this every time?"
  23. Someone says something controversial
  24. ID 10T error
  25. Spam call
  26. Outlook issue
  27. Throw/Get hit with the foam rock
  28. "virus" pop-up
  29. VPN issues
  30. 𝑻𝑯𝑨𝑻 client calls in
  31. 3+ voicemails
  32. Game reference made in office
  33. ISP issue
  34. User calls in to helpdesk, we call back and get VM
  35. Phishing email
  36. Display settings
  37. Quickbooks/TR issue
  38. Malware
  39. Restart fixes the issue
  40. New or former user form with no info
  41. "this has been an issue for (1 week+)"
  42. Ticket requires the POC approval
  43. User had a Mac
  44. ALL CAPS EMAIL
  45. EOD call (last 15 minutes of shift)
  46. Update software ticket
  47. "I don't have time for this right now"
  48. Password reset
  49. "I'm not good with tech"
  50. Vendor Call
  51. 30+ minute call
  52. "while I have you..."
  53. call gets dropped
  54. over 50% of desktop screen is filled
  55. "I've already tried restarting(didn't)"
  56. "Do you mind if I.."