Lockedout of acomputerHas waveor onelaunchbrowserSays yournamewrong"Do wegetchargedfor....""I don'twant torestart"Pet or kidsinbackgroundover 50%of desktopscreen isfilled"I've already triedrestarting(didn't)""mycomputeris slow"VPNissuesUpdatesoftwareticketALLCAPSEMAILUserhad aMacLastrestartover 10+daysUser calls into helpdesk,we call backand get VMOutlookissue3+voicemailsLiterally justhow (mustexplainwhat)PhishingemailUser callsin for sameissue afterit was fixed"while Ihaveyou..."Restartfixes theissue30+minutecall"this hasbeen anissue for(1 week+)""I'm notgood withtech"Gamereferencemade inofficeUsersolvestheir ownissue"Do youmind ifI.."𝑻𝑯𝑨𝑻clientcalls inThrow/Gethit withthe foamrockPersonaldeviceask acomplexquestion andget a yes ornoID 10TerrorNew orformer userform withno infoAdobeissueSpamcallQuickbooks/TRissueSomeonesayssomethingcontroversial"it'salwaysworkedlike this"call getsdroppedPrinterproblemsDisplaysettingsProofpointissue"I don'thave timefor thisright now"Issue ison client'sphoneMalwareISPissueAgentinstallVendorCallOne-clicksolve"Do I haveto do thiseverytime?"PasswordresetTicketrequiresthe POCapprovalreimageadevice"virus"pop-upEOD call(last 15minutes ofshift)Lockedout of acomputerHas waveor onelaunchbrowserSays yournamewrong"Do wegetchargedfor....""I don'twant torestart"Pet or kidsinbackgroundover 50%of desktopscreen isfilled"I've already triedrestarting(didn't)""mycomputeris slow"VPNissuesUpdatesoftwareticketALLCAPSEMAILUserhad aMacLastrestartover 10+daysUser calls into helpdesk,we call backand get VMOutlookissue3+voicemailsLiterally justhow (mustexplainwhat)PhishingemailUser callsin for sameissue afterit was fixed"while Ihaveyou..."Restartfixes theissue30+minutecall"this hasbeen anissue for(1 week+)""I'm notgood withtech"Gamereferencemade inofficeUsersolvestheir ownissue"Do youmind ifI.."𝑻𝑯𝑨𝑻clientcalls inThrow/Gethit withthe foamrockPersonaldeviceask acomplexquestion andget a yes ornoID 10TerrorNew orformer userform withno infoAdobeissueSpamcallQuickbooks/TRissueSomeonesayssomethingcontroversial"it'salwaysworkedlike this"call getsdroppedPrinterproblemsDisplaysettingsProofpointissue"I don'thave timefor thisright now"Issue ison client'sphoneMalwareISPissueAgentinstallVendorCallOne-clicksolve"Do I haveto do thiseverytime?"PasswordresetTicketrequiresthe POCapprovalreimageadevice"virus"pop-upEOD call(last 15minutes ofshift)

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Locked out of a computer
  2. Has wave or one launch browser
  3. Says your name wrong
  4. "Do we get charged for...."
  5. "I don't want to restart"
  6. Pet or kids in background
  7. over 50% of desktop screen is filled
  8. "I've already tried restarting(didn't)"
  9. "my computer is slow"
  10. VPN issues
  11. Update software ticket
  12. ALL CAPS EMAIL
  13. User had a Mac
  14. Last restart over 10+ days
  15. User calls in to helpdesk, we call back and get VM
  16. Outlook issue
  17. 3+ voicemails
  18. Literally just how (must explain what)
  19. Phishing email
  20. User calls in for same issue after it was fixed
  21. "while I have you..."
  22. Restart fixes the issue
  23. 30+ minute call
  24. "this has been an issue for (1 week+)"
  25. "I'm not good with tech"
  26. Game reference made in office
  27. User solves their own issue
  28. "Do you mind if I.."
  29. 𝑻𝑯𝑨𝑻 client calls in
  30. Throw/Get hit with the foam rock
  31. Personal device
  32. ask a complex question and get a yes or no
  33. ID 10T error
  34. New or former user form with no info
  35. Adobe issue
  36. Spam call
  37. Quickbooks/TR issue
  38. Someone says something controversial
  39. "it's always worked like this"
  40. call gets dropped
  41. Printer problems
  42. Display settings
  43. Proofpoint issue
  44. "I don't have time for this right now"
  45. Issue is on client's phone
  46. Malware
  47. ISP issue
  48. Agent install
  49. Vendor Call
  50. One-click solve
  51. "Do I have to do this every time?"
  52. Password reset
  53. Ticket requires the POC approval
  54. reimage a device
  55. "virus" pop-up
  56. EOD call (last 15 minutes of shift)