"I don'twant torestart""I'm notgood withtech"VPNissuesUpdatesoftwareticketID 10TerrorRestartfixes theissueUser callsin for sameissue afterit was fixedAgentinstallSomeonesayssomethingcontroversialGamereferencemade inofficePet or kidsinbackgroundIssue ison client'sphoneUser calls into helpdesk,we call backand get VM"mycomputeris slow"3+voicemailsLockedout of acomputer"while Ihaveyou...""I've already triedrestarting(didn't)""this hasbeen anissue for(1 week+)""virus"pop-up"Do youmind ifI.."OutlookissueUsersolvestheir ownissueLastrestartover 10+daysOne-clicksolvePersonaldeviceVendorCallover 50%of desktopscreen isfilledSpamcallSays yournamewrongask acomplexquestion andget a yes ornoThrow/Gethit withthe foamrock"Do wegetchargedfor....""I don'thave timefor thisright now"PasswordresetDisplaysettingsAdobeissueTicketrequiresthe POCapproval30+minutecallNew orformer userform withno info𝑻𝑯𝑨𝑻clientcalls in"Do I haveto do thiseverytime?"Userhad aMaccall getsdroppedALLCAPSEMAILLiterally justhow (mustexplainwhat)reimageadeviceHas waveor onelaunchbrowserEOD call(last 15minutes ofshift)ISPissueQuickbooks/TRissueMalwarePhishingemailProofpointissuePrinterproblems"it'salwaysworkedlike this""I don'twant torestart""I'm notgood withtech"VPNissuesUpdatesoftwareticketID 10TerrorRestartfixes theissueUser callsin for sameissue afterit was fixedAgentinstallSomeonesayssomethingcontroversialGamereferencemade inofficePet or kidsinbackgroundIssue ison client'sphoneUser calls into helpdesk,we call backand get VM"mycomputeris slow"3+voicemailsLockedout of acomputer"while Ihaveyou...""I've already triedrestarting(didn't)""this hasbeen anissue for(1 week+)""virus"pop-up"Do youmind ifI.."OutlookissueUsersolvestheir ownissueLastrestartover 10+daysOne-clicksolvePersonaldeviceVendorCallover 50%of desktopscreen isfilledSpamcallSays yournamewrongask acomplexquestion andget a yes ornoThrow/Gethit withthe foamrock"Do wegetchargedfor....""I don'thave timefor thisright now"PasswordresetDisplaysettingsAdobeissueTicketrequiresthe POCapproval30+minutecallNew orformer userform withno info𝑻𝑯𝑨𝑻clientcalls in"Do I haveto do thiseverytime?"Userhad aMaccall getsdroppedALLCAPSEMAILLiterally justhow (mustexplainwhat)reimageadeviceHas waveor onelaunchbrowserEOD call(last 15minutes ofshift)ISPissueQuickbooks/TRissueMalwarePhishingemailProofpointissuePrinterproblems"it'salwaysworkedlike this"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
  1. "I don't want to restart"
  2. "I'm not good with tech"
  3. VPN issues
  4. Update software ticket
  5. ID 10T error
  6. Restart fixes the issue
  7. User calls in for same issue after it was fixed
  8. Agent install
  9. Someone says something controversial
  10. Game reference made in office
  11. Pet or kids in background
  12. Issue is on client's phone
  13. User calls in to helpdesk, we call back and get VM
  14. "my computer is slow"
  15. 3+ voicemails
  16. Locked out of a computer
  17. "while I have you..."
  18. "I've already tried restarting(didn't)"
  19. "this has been an issue for (1 week+)"
  20. "virus" pop-up
  21. "Do you mind if I.."
  22. Outlook issue
  23. User solves their own issue
  24. Last restart over 10+ days
  25. One-click solve
  26. Personal device
  27. Vendor Call
  28. over 50% of desktop screen is filled
  29. Spam call
  30. Says your name wrong
  31. ask a complex question and get a yes or no
  32. Throw/Get hit with the foam rock
  33. "Do we get charged for...."
  34. "I don't have time for this right now"
  35. Password reset
  36. Display settings
  37. Adobe issue
  38. Ticket requires the POC approval
  39. 30+ minute call
  40. New or former user form with no info
  41. 𝑻𝑯𝑨𝑻 client calls in
  42. "Do I have to do this every time?"
  43. User had a Mac
  44. call gets dropped
  45. ALL CAPS EMAIL
  46. Literally just how (must explain what)
  47. reimage a device
  48. Has wave or one launch browser
  49. EOD call (last 15 minutes of shift)
  50. ISP issue
  51. Quickbooks/TR issue
  52. Malware
  53. Phishing email
  54. Proofpoint issue
  55. Printer problems
  56. "it's always worked like this"