Usersolvestheir ownissueISPissuePasswordresetVPNissuesALLCAPSEMAILAgentinstall"mycomputeris slow"Adobeissuecall getsdroppedThrow/Gethit withthe foamrockUser calls into helpdesk,we call backand get VM3+voicemails"virus"pop-upHas waveor onelaunchbrowserPersonaldeviceGamereferencemade inofficeSays yournamewrong"Do youmind ifI.."MalwareLiterally justhow (mustexplainwhat)Restartfixes theissue"I don'thave timefor thisright now"PrinterproblemsID 10Terror"Do wegetchargedfor...."One-clicksolveover 50%of desktopscreen isfilledTicketrequiresthe POCapprovalSomeonesayssomethingcontroversialPet or kidsinbackground"I've already triedrestarting(didn't)""it'salwaysworkedlike this"30+minutecall"I don'twant torestart"ask acomplexquestion andget a yes ornoOutlookissueProofpointissueQuickbooks/TRissueLockedout of acomputerreimageadeviceLastrestartover 10+daysDisplaysettingsIssue ison client'sphone"I'm notgood withtech"EOD call(last 15minutes ofshift)User callsin for sameissue afterit was fixed𝑻𝑯𝑨𝑻clientcalls inUserhad aMacPhishingemail"while Ihaveyou..."SpamcallVendorCallNew orformer userform withno info"this hasbeen anissue for(1 week+)"Updatesoftwareticket"Do I haveto do thiseverytime?"Usersolvestheir ownissueISPissuePasswordresetVPNissuesALLCAPSEMAILAgentinstall"mycomputeris slow"Adobeissuecall getsdroppedThrow/Gethit withthe foamrockUser calls into helpdesk,we call backand get VM3+voicemails"virus"pop-upHas waveor onelaunchbrowserPersonaldeviceGamereferencemade inofficeSays yournamewrong"Do youmind ifI.."MalwareLiterally justhow (mustexplainwhat)Restartfixes theissue"I don'thave timefor thisright now"PrinterproblemsID 10Terror"Do wegetchargedfor...."One-clicksolveover 50%of desktopscreen isfilledTicketrequiresthe POCapprovalSomeonesayssomethingcontroversialPet or kidsinbackground"I've already triedrestarting(didn't)""it'salwaysworkedlike this"30+minutecall"I don'twant torestart"ask acomplexquestion andget a yes ornoOutlookissueProofpointissueQuickbooks/TRissueLockedout of acomputerreimageadeviceLastrestartover 10+daysDisplaysettingsIssue ison client'sphone"I'm notgood withtech"EOD call(last 15minutes ofshift)User callsin for sameissue afterit was fixed𝑻𝑯𝑨𝑻clientcalls inUserhad aMacPhishingemail"while Ihaveyou..."SpamcallVendorCallNew orformer userform withno info"this hasbeen anissue for(1 week+)"Updatesoftwareticket"Do I haveto do thiseverytime?"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User solves their own issue
  2. ISP issue
  3. Password reset
  4. VPN issues
  5. ALL CAPS EMAIL
  6. Agent install
  7. "my computer is slow"
  8. Adobe issue
  9. call gets dropped
  10. Throw/Get hit with the foam rock
  11. User calls in to helpdesk, we call back and get VM
  12. 3+ voicemails
  13. "virus" pop-up
  14. Has wave or one launch browser
  15. Personal device
  16. Game reference made in office
  17. Says your name wrong
  18. "Do you mind if I.."
  19. Malware
  20. Literally just how (must explain what)
  21. Restart fixes the issue
  22. "I don't have time for this right now"
  23. Printer problems
  24. ID 10T error
  25. "Do we get charged for...."
  26. One-click solve
  27. over 50% of desktop screen is filled
  28. Ticket requires the POC approval
  29. Someone says something controversial
  30. Pet or kids in background
  31. "I've already tried restarting(didn't)"
  32. "it's always worked like this"
  33. 30+ minute call
  34. "I don't want to restart"
  35. ask a complex question and get a yes or no
  36. Outlook issue
  37. Proofpoint issue
  38. Quickbooks/TR issue
  39. Locked out of a computer
  40. reimage a device
  41. Last restart over 10+ days
  42. Display settings
  43. Issue is on client's phone
  44. "I'm not good with tech"
  45. EOD call (last 15 minutes of shift)
  46. User calls in for same issue after it was fixed
  47. 𝑻𝑯𝑨𝑻 client calls in
  48. User had a Mac
  49. Phishing email
  50. "while I have you..."
  51. Spam call
  52. Vendor Call
  53. New or former user form with no info
  54. "this has been an issue for (1 week+)"
  55. Update software ticket
  56. "Do I have to do this every time?"