over 50%of desktopscreen isfilledSays yournamewrongLockedout of acomputerUser callsin for sameissue afterit was fixedOne-clicksolve"Do wegetchargedfor...."AgentinstallUser calls into helpdesk,we call backand get VMcall getsdroppedMalwareGamereferencemade inofficePet or kidsinbackground"I'm notgood withtech"reimageadeviceSpamcall30+minutecall"while Ihaveyou...""Do I haveto do thiseverytime?"Literally justhow (mustexplainwhat)"mycomputeris slow"Has waveor onelaunchbrowserDisplaysettingsask acomplexquestion andget a yes ornoISPissueVPNissuesPasswordresetQuickbooks/TRissuePhishingemail"I don'thave timefor thisright now""Do youmind ifI.."PrinterproblemsVendorCallProofpointissue𝑻𝑯𝑨𝑻clientcalls in"it'salwaysworkedlike this"3+voicemailsPersonaldeviceALLCAPSEMAILOutlookissueUserhad aMacIssue ison client'sphone"virus"pop-upRestartfixes theissueID 10Terror"I don'twant torestart"AdobeissueEOD call(last 15minutes ofshift)Usersolvestheir ownissueUpdatesoftwareticketSomeonesayssomethingcontroversialTicketrequiresthe POCapproval"this hasbeen anissue for(1 week+)"Throw/Gethit withthe foamrock"I've already triedrestarting(didn't)"New orformer userform withno infoLastrestartover 10+daysover 50%of desktopscreen isfilledSays yournamewrongLockedout of acomputerUser callsin for sameissue afterit was fixedOne-clicksolve"Do wegetchargedfor...."AgentinstallUser calls into helpdesk,we call backand get VMcall getsdroppedMalwareGamereferencemade inofficePet or kidsinbackground"I'm notgood withtech"reimageadeviceSpamcall30+minutecall"while Ihaveyou...""Do I haveto do thiseverytime?"Literally justhow (mustexplainwhat)"mycomputeris slow"Has waveor onelaunchbrowserDisplaysettingsask acomplexquestion andget a yes ornoISPissueVPNissuesPasswordresetQuickbooks/TRissuePhishingemail"I don'thave timefor thisright now""Do youmind ifI.."PrinterproblemsVendorCallProofpointissue𝑻𝑯𝑨𝑻clientcalls in"it'salwaysworkedlike this"3+voicemailsPersonaldeviceALLCAPSEMAILOutlookissueUserhad aMacIssue ison client'sphone"virus"pop-upRestartfixes theissueID 10Terror"I don'twant torestart"AdobeissueEOD call(last 15minutes ofshift)Usersolvestheir ownissueUpdatesoftwareticketSomeonesayssomethingcontroversialTicketrequiresthe POCapproval"this hasbeen anissue for(1 week+)"Throw/Gethit withthe foamrock"I've already triedrestarting(didn't)"New orformer userform withno infoLastrestartover 10+days

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. over 50% of desktop screen is filled
  2. Says your name wrong
  3. Locked out of a computer
  4. User calls in for same issue after it was fixed
  5. One-click solve
  6. "Do we get charged for...."
  7. Agent install
  8. User calls in to helpdesk, we call back and get VM
  9. call gets dropped
  10. Malware
  11. Game reference made in office
  12. Pet or kids in background
  13. "I'm not good with tech"
  14. reimage a device
  15. Spam call
  16. 30+ minute call
  17. "while I have you..."
  18. "Do I have to do this every time?"
  19. Literally just how (must explain what)
  20. "my computer is slow"
  21. Has wave or one launch browser
  22. Display settings
  23. ask a complex question and get a yes or no
  24. ISP issue
  25. VPN issues
  26. Password reset
  27. Quickbooks/TR issue
  28. Phishing email
  29. "I don't have time for this right now"
  30. "Do you mind if I.."
  31. Printer problems
  32. Vendor Call
  33. Proofpoint issue
  34. 𝑻𝑯𝑨𝑻 client calls in
  35. "it's always worked like this"
  36. 3+ voicemails
  37. Personal device
  38. ALL CAPS EMAIL
  39. Outlook issue
  40. User had a Mac
  41. Issue is on client's phone
  42. "virus" pop-up
  43. Restart fixes the issue
  44. ID 10T error
  45. "I don't want to restart"
  46. Adobe issue
  47. EOD call (last 15 minutes of shift)
  48. User solves their own issue
  49. Update software ticket
  50. Someone says something controversial
  51. Ticket requires the POC approval
  52. "this has been an issue for (1 week+)"
  53. Throw/Get hit with the foam rock
  54. "I've already tried restarting(didn't)"
  55. New or former user form with no info
  56. Last restart over 10+ days