Userhad aMacreimageadeviceLockedout of acomputerLastrestartover 10+days3+voicemailsISPissue"I don'thave timefor thisright now"Agentinstall"virus"pop-upProofpointissue"I've already triedrestarting(didn't)"User calls into helpdesk,we call backand get VMDisplaysettingsRestartfixes theissueAdobeissueOutlookissueEOD call(last 15minutes ofshift)One-clicksolveID 10TerrorPersonaldevicePasswordresetGamereferencemade inofficeUpdatesoftwareticketNew orformer userform withno info"Do youmind ifI.."MalwareThrow/Gethit withthe foamrockTicketrequiresthe POCapprovalUser callsin for sameissue afterit was fixedALLCAPSEMAILHas waveor onelaunchbrowserover 50%of desktopscreen isfilledcall getsdroppedUsersolvestheir ownissue"it'salwaysworkedlike this"Pet or kidsinbackgroundPhishingemail"I'm notgood withtech"ask acomplexquestion andget a yes ornoIssue ison client'sphoneSpamcall30+minutecall"this hasbeen anissue for(1 week+)"Literally justhow (mustexplainwhat)Printerproblems"Do wegetchargedfor...."VPNissuesSays yournamewrong"I don'twant torestart"SomeonesayssomethingcontroversialVendorCallQuickbooks/TRissue"while Ihaveyou...""Do I haveto do thiseverytime?"𝑻𝑯𝑨𝑻clientcalls in"mycomputeris slow"Userhad aMacreimageadeviceLockedout of acomputerLastrestartover 10+days3+voicemailsISPissue"I don'thave timefor thisright now"Agentinstall"virus"pop-upProofpointissue"I've already triedrestarting(didn't)"User calls into helpdesk,we call backand get VMDisplaysettingsRestartfixes theissueAdobeissueOutlookissueEOD call(last 15minutes ofshift)One-clicksolveID 10TerrorPersonaldevicePasswordresetGamereferencemade inofficeUpdatesoftwareticketNew orformer userform withno info"Do youmind ifI.."MalwareThrow/Gethit withthe foamrockTicketrequiresthe POCapprovalUser callsin for sameissue afterit was fixedALLCAPSEMAILHas waveor onelaunchbrowserover 50%of desktopscreen isfilledcall getsdroppedUsersolvestheir ownissue"it'salwaysworkedlike this"Pet or kidsinbackgroundPhishingemail"I'm notgood withtech"ask acomplexquestion andget a yes ornoIssue ison client'sphoneSpamcall30+minutecall"this hasbeen anissue for(1 week+)"Literally justhow (mustexplainwhat)Printerproblems"Do wegetchargedfor...."VPNissuesSays yournamewrong"I don'twant torestart"SomeonesayssomethingcontroversialVendorCallQuickbooks/TRissue"while Ihaveyou...""Do I haveto do thiseverytime?"𝑻𝑯𝑨𝑻clientcalls in"mycomputeris slow"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. User had a Mac
  2. reimage a device
  3. Locked out of a computer
  4. Last restart over 10+ days
  5. 3+ voicemails
  6. ISP issue
  7. "I don't have time for this right now"
  8. Agent install
  9. "virus" pop-up
  10. Proofpoint issue
  11. "I've already tried restarting(didn't)"
  12. User calls in to helpdesk, we call back and get VM
  13. Display settings
  14. Restart fixes the issue
  15. Adobe issue
  16. Outlook issue
  17. EOD call (last 15 minutes of shift)
  18. One-click solve
  19. ID 10T error
  20. Personal device
  21. Password reset
  22. Game reference made in office
  23. Update software ticket
  24. New or former user form with no info
  25. "Do you mind if I.."
  26. Malware
  27. Throw/Get hit with the foam rock
  28. Ticket requires the POC approval
  29. User calls in for same issue after it was fixed
  30. ALL CAPS EMAIL
  31. Has wave or one launch browser
  32. over 50% of desktop screen is filled
  33. call gets dropped
  34. User solves their own issue
  35. "it's always worked like this"
  36. Pet or kids in background
  37. Phishing email
  38. "I'm not good with tech"
  39. ask a complex question and get a yes or no
  40. Issue is on client's phone
  41. Spam call
  42. 30+ minute call
  43. "this has been an issue for (1 week+)"
  44. Literally just how (must explain what)
  45. Printer problems
  46. "Do we get charged for...."
  47. VPN issues
  48. Says your name wrong
  49. "I don't want to restart"
  50. Someone says something controversial
  51. Vendor Call
  52. Quickbooks/TR issue
  53. "while I have you..."
  54. "Do I have to do this every time?"
  55. 𝑻𝑯𝑨𝑻 client calls in
  56. "my computer is slow"