"virus"pop-upUsersolvestheir ownissue"mycomputeris slow"SpamcallPhishingemailVPNissuesPersonaldevicePet or kidsinbackgroundreimageadeviceUserhad aMacLastrestartover 10+days3+voicemailsUser callsin for sameissue afterit was fixedLiterally justhow (mustexplainwhat)Lockedout of acomputerAdobeissuePrinterproblemsNew orformer userform withno infoOutlookissueALLCAPSEMAILProofpointissue"this hasbeen anissue for(1 week+)"PasswordresetAgentinstallHas waveor onelaunchbrowserSomeonesayssomethingcontroversialVendorCallThrow/Gethit withthe foamrockID 10Terror"I don'twant torestart"User calls into helpdesk,we call backand get VM"I've already triedrestarting(didn't)"Gamereferencemade inofficeDisplaysettings"it'salwaysworkedlike this"EOD call(last 15minutes ofshift)"Do wegetchargedfor...."MalwareOne-clicksolveTicketrequiresthe POCapproval30+minutecallUpdatesoftwareticketIssue ison client'sphoneISPissue"Do I haveto do thiseverytime?"Quickbooks/TRissue"Do youmind ifI.."Says yournamewrong"I don'thave timefor thisright now"call getsdroppedask acomplexquestion andget a yes ornoover 50%of desktopscreen isfilled𝑻𝑯𝑨𝑻clientcalls in"I'm notgood withtech"Restartfixes theissue"while Ihaveyou...""virus"pop-upUsersolvestheir ownissue"mycomputeris slow"SpamcallPhishingemailVPNissuesPersonaldevicePet or kidsinbackgroundreimageadeviceUserhad aMacLastrestartover 10+days3+voicemailsUser callsin for sameissue afterit was fixedLiterally justhow (mustexplainwhat)Lockedout of acomputerAdobeissuePrinterproblemsNew orformer userform withno infoOutlookissueALLCAPSEMAILProofpointissue"this hasbeen anissue for(1 week+)"PasswordresetAgentinstallHas waveor onelaunchbrowserSomeonesayssomethingcontroversialVendorCallThrow/Gethit withthe foamrockID 10Terror"I don'twant torestart"User calls into helpdesk,we call backand get VM"I've already triedrestarting(didn't)"Gamereferencemade inofficeDisplaysettings"it'salwaysworkedlike this"EOD call(last 15minutes ofshift)"Do wegetchargedfor...."MalwareOne-clicksolveTicketrequiresthe POCapproval30+minutecallUpdatesoftwareticketIssue ison client'sphoneISPissue"Do I haveto do thiseverytime?"Quickbooks/TRissue"Do youmind ifI.."Says yournamewrong"I don'thave timefor thisright now"call getsdroppedask acomplexquestion andget a yes ornoover 50%of desktopscreen isfilled𝑻𝑯𝑨𝑻clientcalls in"I'm notgood withtech"Restartfixes theissue"while Ihaveyou..."

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "virus" pop-up
  2. User solves their own issue
  3. "my computer is slow"
  4. Spam call
  5. Phishing email
  6. VPN issues
  7. Personal device
  8. Pet or kids in background
  9. reimage a device
  10. User had a Mac
  11. Last restart over 10+ days
  12. 3+ voicemails
  13. User calls in for same issue after it was fixed
  14. Literally just how (must explain what)
  15. Locked out of a computer
  16. Adobe issue
  17. Printer problems
  18. New or former user form with no info
  19. Outlook issue
  20. ALL CAPS EMAIL
  21. Proofpoint issue
  22. "this has been an issue for (1 week+)"
  23. Password reset
  24. Agent install
  25. Has wave or one launch browser
  26. Someone says something controversial
  27. Vendor Call
  28. Throw/Get hit with the foam rock
  29. ID 10T error
  30. "I don't want to restart"
  31. User calls in to helpdesk, we call back and get VM
  32. "I've already tried restarting(didn't)"
  33. Game reference made in office
  34. Display settings
  35. "it's always worked like this"
  36. EOD call (last 15 minutes of shift)
  37. "Do we get charged for...."
  38. Malware
  39. One-click solve
  40. Ticket requires the POC approval
  41. 30+ minute call
  42. Update software ticket
  43. Issue is on client's phone
  44. ISP issue
  45. "Do I have to do this every time?"
  46. Quickbooks/TR issue
  47. "Do you mind if I.."
  48. Says your name wrong
  49. "I don't have time for this right now"
  50. call gets dropped
  51. ask a complex question and get a yes or no
  52. over 50% of desktop screen is filled
  53. 𝑻𝑯𝑨𝑻 client calls in
  54. "I'm not good with tech"
  55. Restart fixes the issue
  56. "while I have you..."