SomeonesayssomethingcontroversialSays yournamewrong"I'm notgood withtech"EOD call(last 15minutes ofshift)VPNissuesMalwareQuickbooks/TRissueGamereferencemade inofficePrinterproblemsHas waveor onelaunchbrowser3+voicemailsPhishingemailask acomplexquestion andget a yes ornoPasswordresetThrow/Gethit withthe foamrockUsersolvestheir ownissueDisplaysettings30+minutecallUser callsin for sameissue afterit was fixedUserhad aMacPersonaldeviceover 50%of desktopscreen isfilledLastrestartover 10+days"I don'thave timefor thisright now"OutlookissueOne-clicksolveAdobeissue"I don'twant torestart"AgentinstallVendorCall"this hasbeen anissue for(1 week+)"ISPissueLockedout of acomputercall getsdroppedID 10TerrorPet or kidsinbackgroundLiterally justhow (mustexplainwhat)ProofpointissueIssue ison client'sphoneUser calls into helpdesk,we call backand get VM"mycomputeris slow""it'salwaysworkedlike this""Do wegetchargedfor...."Restartfixes theissueTicketrequiresthe POCapprovalSpamcall"Do youmind ifI.."ALLCAPSEMAIL"virus"pop-up𝑻𝑯𝑨𝑻clientcalls inNew orformer userform withno info"I've already triedrestarting(didn't)""while Ihaveyou...""Do I haveto do thiseverytime?"UpdatesoftwareticketreimageadeviceSomeonesayssomethingcontroversialSays yournamewrong"I'm notgood withtech"EOD call(last 15minutes ofshift)VPNissuesMalwareQuickbooks/TRissueGamereferencemade inofficePrinterproblemsHas waveor onelaunchbrowser3+voicemailsPhishingemailask acomplexquestion andget a yes ornoPasswordresetThrow/Gethit withthe foamrockUsersolvestheir ownissueDisplaysettings30+minutecallUser callsin for sameissue afterit was fixedUserhad aMacPersonaldeviceover 50%of desktopscreen isfilledLastrestartover 10+days"I don'thave timefor thisright now"OutlookissueOne-clicksolveAdobeissue"I don'twant torestart"AgentinstallVendorCall"this hasbeen anissue for(1 week+)"ISPissueLockedout of acomputercall getsdroppedID 10TerrorPet or kidsinbackgroundLiterally justhow (mustexplainwhat)ProofpointissueIssue ison client'sphoneUser calls into helpdesk,we call backand get VM"mycomputeris slow""it'salwaysworkedlike this""Do wegetchargedfor...."Restartfixes theissueTicketrequiresthe POCapprovalSpamcall"Do youmind ifI.."ALLCAPSEMAIL"virus"pop-up𝑻𝑯𝑨𝑻clientcalls inNew orformer userform withno info"I've already triedrestarting(didn't)""while Ihaveyou...""Do I haveto do thiseverytime?"Updatesoftwareticketreimageadevice

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone says something controversial
  2. Says your name wrong
  3. "I'm not good with tech"
  4. EOD call (last 15 minutes of shift)
  5. VPN issues
  6. Malware
  7. Quickbooks/TR issue
  8. Game reference made in office
  9. Printer problems
  10. Has wave or one launch browser
  11. 3+ voicemails
  12. Phishing email
  13. ask a complex question and get a yes or no
  14. Password reset
  15. Throw/Get hit with the foam rock
  16. User solves their own issue
  17. Display settings
  18. 30+ minute call
  19. User calls in for same issue after it was fixed
  20. User had a Mac
  21. Personal device
  22. over 50% of desktop screen is filled
  23. Last restart over 10+ days
  24. "I don't have time for this right now"
  25. Outlook issue
  26. One-click solve
  27. Adobe issue
  28. "I don't want to restart"
  29. Agent install
  30. Vendor Call
  31. "this has been an issue for (1 week+)"
  32. ISP issue
  33. Locked out of a computer
  34. call gets dropped
  35. ID 10T error
  36. Pet or kids in background
  37. Literally just how (must explain what)
  38. Proofpoint issue
  39. Issue is on client's phone
  40. User calls in to helpdesk, we call back and get VM
  41. "my computer is slow"
  42. "it's always worked like this"
  43. "Do we get charged for...."
  44. Restart fixes the issue
  45. Ticket requires the POC approval
  46. Spam call
  47. "Do you mind if I.."
  48. ALL CAPS EMAIL
  49. "virus" pop-up
  50. 𝑻𝑯𝑨𝑻 client calls in
  51. New or former user form with no info
  52. "I've already tried restarting(didn't)"
  53. "while I have you..."
  54. "Do I have to do this every time?"
  55. Update software ticket
  56. reimage a device