Pet or kidsinbackground30+minutecallHas waveor onelaunchbrowserSomeonesayssomethingcontroversialProofpointissueID 10TerrorPasswordresetQuickbooks/TRissueAgentinstall"I don'thave timefor thisright now"EOD call(last 15minutes ofshift)ask acomplexquestion andget a yes ornoUsersolvestheir ownissueSpamcallOutlookissueOne-clicksolveUser callsin for sameissue afterit was fixedVPNissuesPhishingemailTicketrequiresthe POCapproval"this hasbeen anissue for(1 week+)"Throw/Gethit withthe foamrockALLCAPSEMAILNew orformer userform withno infoMalware"it'salwaysworkedlike this"PersonaldevicePrinterproblemsLiterally justhow (mustexplainwhat)"Do youmind ifI.."User calls into helpdesk,we call backand get VMreimageadeviceVendorCallGamereferencemade inoffice"mycomputeris slow""while Ihaveyou..."over 50%of desktopscreen isfilledLastrestartover 10+daysAdobeissueIssue ison client'sphone"I'm notgood withtech"UpdatesoftwareticketSays yournamewrongLockedout of acomputer"Do I haveto do thiseverytime?"Restartfixes theissue𝑻𝑯𝑨𝑻clientcalls in"I've already triedrestarting(didn't)"3+voicemailsISPissueDisplaysettings"virus"pop-upUserhad aMac"Do wegetchargedfor...."call getsdropped"I don'twant torestart"Pet or kidsinbackground30+minutecallHas waveor onelaunchbrowserSomeonesayssomethingcontroversialProofpointissueID 10TerrorPasswordresetQuickbooks/TRissueAgentinstall"I don'thave timefor thisright now"EOD call(last 15minutes ofshift)ask acomplexquestion andget a yes ornoUsersolvestheir ownissueSpamcallOutlookissueOne-clicksolveUser callsin for sameissue afterit was fixedVPNissuesPhishingemailTicketrequiresthe POCapproval"this hasbeen anissue for(1 week+)"Throw/Gethit withthe foamrockALLCAPSEMAILNew orformer userform withno infoMalware"it'salwaysworkedlike this"PersonaldevicePrinterproblemsLiterally justhow (mustexplainwhat)"Do youmind ifI.."User calls into helpdesk,we call backand get VMreimageadeviceVendorCallGamereferencemade inoffice"mycomputeris slow""while Ihaveyou..."over 50%of desktopscreen isfilledLastrestartover 10+daysAdobeissueIssue ison client'sphone"I'm notgood withtech"UpdatesoftwareticketSays yournamewrongLockedout of acomputer"Do I haveto do thiseverytime?"Restartfixes theissue𝑻𝑯𝑨𝑻clientcalls in"I've already triedrestarting(didn't)"3+voicemailsISPissueDisplaysettings"virus"pop-upUserhad aMac"Do wegetchargedfor...."call getsdropped"I don'twant torestart"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pet or kids in background
  2. 30+ minute call
  3. Has wave or one launch browser
  4. Someone says something controversial
  5. Proofpoint issue
  6. ID 10T error
  7. Password reset
  8. Quickbooks/TR issue
  9. Agent install
  10. "I don't have time for this right now"
  11. EOD call (last 15 minutes of shift)
  12. ask a complex question and get a yes or no
  13. User solves their own issue
  14. Spam call
  15. Outlook issue
  16. One-click solve
  17. User calls in for same issue after it was fixed
  18. VPN issues
  19. Phishing email
  20. Ticket requires the POC approval
  21. "this has been an issue for (1 week+)"
  22. Throw/Get hit with the foam rock
  23. ALL CAPS EMAIL
  24. New or former user form with no info
  25. Malware
  26. "it's always worked like this"
  27. Personal device
  28. Printer problems
  29. Literally just how (must explain what)
  30. "Do you mind if I.."
  31. User calls in to helpdesk, we call back and get VM
  32. reimage a device
  33. Vendor Call
  34. Game reference made in office
  35. "my computer is slow"
  36. "while I have you..."
  37. over 50% of desktop screen is filled
  38. Last restart over 10+ days
  39. Adobe issue
  40. Issue is on client's phone
  41. "I'm not good with tech"
  42. Update software ticket
  43. Says your name wrong
  44. Locked out of a computer
  45. "Do I have to do this every time?"
  46. Restart fixes the issue
  47. 𝑻𝑯𝑨𝑻 client calls in
  48. "I've already tried restarting(didn't)"
  49. 3+ voicemails
  50. ISP issue
  51. Display settings
  52. "virus" pop-up
  53. User had a Mac
  54. "Do we get charged for...."
  55. call gets dropped
  56. "I don't want to restart"