Gamereferencemade inofficeID 10Terror"I don'thave timefor thisright now"Personaldevice"Do I haveto do thiseverytime?"30+minutecallQuickbooks/TRissueRestartfixes theissueLastrestartover 10+daysISPissueEOD call(last 15minutes ofshift)ALLCAPSEMAILPrinterproblems"while Ihaveyou...""Do youmind ifI..""mycomputeris slow"User calls into helpdesk,we call backand get VMLockedout of acomputercall getsdroppedOne-clicksolveLiterally justhow (mustexplainwhat)Usersolvestheir ownissueAdobeissue"I don'twant torestart"Agentinstall𝑻𝑯𝑨𝑻clientcalls inPasswordresetThrow/Gethit withthe foamrockUpdatesoftwareticketSays yournamewrong"this hasbeen anissue for(1 week+)"Has waveor onelaunchbrowserSpamcallOutlookissue"it'salwaysworkedlike this"3+voicemailsPet or kidsinbackgroundover 50%of desktopscreen isfilledVPNissuesUser callsin for sameissue afterit was fixedPhishingemailMalwarereimageadevice"I'm notgood withtech"VendorCall"virus"pop-up"Do wegetchargedfor...."Issue ison client'sphoneSomeonesayssomethingcontroversialDisplaysettingsTicketrequiresthe POCapprovalProofpointissueNew orformer userform withno infoask acomplexquestion andget a yes orno"I've already triedrestarting(didn't)"Userhad aMacGamereferencemade inofficeID 10Terror"I don'thave timefor thisright now"Personaldevice"Do I haveto do thiseverytime?"30+minutecallQuickbooks/TRissueRestartfixes theissueLastrestartover 10+daysISPissueEOD call(last 15minutes ofshift)ALLCAPSEMAILPrinterproblems"while Ihaveyou...""Do youmind ifI..""mycomputeris slow"User calls into helpdesk,we call backand get VMLockedout of acomputercall getsdroppedOne-clicksolveLiterally justhow (mustexplainwhat)Usersolvestheir ownissueAdobeissue"I don'twant torestart"Agentinstall𝑻𝑯𝑨𝑻clientcalls inPasswordresetThrow/Gethit withthe foamrockUpdatesoftwareticketSays yournamewrong"this hasbeen anissue for(1 week+)"Has waveor onelaunchbrowserSpamcallOutlookissue"it'salwaysworkedlike this"3+voicemailsPet or kidsinbackgroundover 50%of desktopscreen isfilledVPNissuesUser callsin for sameissue afterit was fixedPhishingemailMalwarereimageadevice"I'm notgood withtech"VendorCall"virus"pop-up"Do wegetchargedfor...."Issue ison client'sphoneSomeonesayssomethingcontroversialDisplaysettingsTicketrequiresthe POCapprovalProofpointissueNew orformer userform withno infoask acomplexquestion andget a yes orno"I've already triedrestarting(didn't)"Userhad aMac

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Game reference made in office
  2. ID 10T error
  3. "I don't have time for this right now"
  4. Personal device
  5. "Do I have to do this every time?"
  6. 30+ minute call
  7. Quickbooks/TR issue
  8. Restart fixes the issue
  9. Last restart over 10+ days
  10. ISP issue
  11. EOD call (last 15 minutes of shift)
  12. ALL CAPS EMAIL
  13. Printer problems
  14. "while I have you..."
  15. "Do you mind if I.."
  16. "my computer is slow"
  17. User calls in to helpdesk, we call back and get VM
  18. Locked out of a computer
  19. call gets dropped
  20. One-click solve
  21. Literally just how (must explain what)
  22. User solves their own issue
  23. Adobe issue
  24. "I don't want to restart"
  25. Agent install
  26. 𝑻𝑯𝑨𝑻 client calls in
  27. Password reset
  28. Throw/Get hit with the foam rock
  29. Update software ticket
  30. Says your name wrong
  31. "this has been an issue for (1 week+)"
  32. Has wave or one launch browser
  33. Spam call
  34. Outlook issue
  35. "it's always worked like this"
  36. 3+ voicemails
  37. Pet or kids in background
  38. over 50% of desktop screen is filled
  39. VPN issues
  40. User calls in for same issue after it was fixed
  41. Phishing email
  42. Malware
  43. reimage a device
  44. "I'm not good with tech"
  45. Vendor Call
  46. "virus" pop-up
  47. "Do we get charged for...."
  48. Issue is on client's phone
  49. Someone says something controversial
  50. Display settings
  51. Ticket requires the POC approval
  52. Proofpoint issue
  53. New or former user form with no info
  54. ask a complex question and get a yes or no
  55. "I've already tried restarting(didn't)"
  56. User had a Mac