Delayrequestfor DrilloutneededCustomerEscalation:MissedETADrink Fullbottle/flaskof waterCall ofless than3 minutesManageracceptscallAvail for20minutes +Transfer acall toanotherdepartment.Punch inlunch exactlyon yourschedulegiven.Close/OpencodeCompleteservice ticketcreation callwithin 4minutesHave a coffeebreak or catchsomeonedrinkingcoffeeNAR fromNHAEscalationChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Request forExpeditedETA(call/email)Catchsomeonein OB/OL"Hello , Thisis R*****dfromL*c*N*t"Categorizeatleast 10emails inyour nameDelay atleast 5ticketsDelayrequestfor DrilloutneededCustomerEscalation:MissedETADrink Fullbottle/flaskof waterCall ofless than3 minutesManageracceptscallAvail for20minutes +Transfer acall toanotherdepartment.Punch inlunch exactlyon yourschedulegiven.Close/OpencodeCompleteservice ticketcreation callwithin 4minutesHave a coffeebreak or catchsomeonedrinkingcoffeeNAR fromNHAEscalationChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Request forExpeditedETA(call/email)Catchsomeonein OB/OL"Hello , Thisis R*****dfromL*c*N*t"Categorizeatleast 10emails inyour nameDelay atleast 5tickets

SOC BINGOOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Delay request for Drillout needed
  2. Customer Escalation: Missed ETA
  3. Drink Full bottle/flask of water
  4. Call of less than 3 minutes
  5. Manager accepts call
  6. Avail for 20 minutes +
  7. Transfer a call to another department.
  8. Punch in lunch exactly on your schedule given.
  9. Close/Open code
  10. Complete service ticket creation call within 4 minutes
  11. Have a coffee break or catch someone drinking coffee
  12. NAR from NHAEscalation
  13. Change status to avail one minute before break and then shout "hep hep hooray!"
  14. Request for Expedited ETA (call/email)
  15. Catch someone in OB/OL
  16. "Hello , This is R*****d from L*c*N*t"
  17. Categorize atleast 10 emails in your name
  18. Delay at least 5 tickets