ManageracceptscallDelayrequestfor DrilloutneededCategorizeatleast 10emails inyour nameCustomerEscalation:MissedETACompleteservice ticketcreation callwithin 4minutesClose/OpencodeTransfer acall toanotherdepartment.Catchsomeonein OB/OLPunch inlunch exactlyon yourschedulegiven.Delay atleast 5ticketsRequest forExpeditedETA(call/email)"Hello , Thisis R*****dfromL*c*N*t"Drink Fullbottle/flaskof waterAvail for20minutes +NAR fromNHAEscalationChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Have a coffeebreak or catchsomeonedrinkingcoffeeCall ofless than3 minutesManageracceptscallDelayrequestfor DrilloutneededCategorizeatleast 10emails inyour nameCustomerEscalation:MissedETACompleteservice ticketcreation callwithin 4minutesClose/OpencodeTransfer acall toanotherdepartment.Catchsomeonein OB/OLPunch inlunch exactlyon yourschedulegiven.Delay atleast 5ticketsRequest forExpeditedETA(call/email)"Hello , Thisis R*****dfromL*c*N*t"Drink Fullbottle/flaskof waterAvail for20minutes +NAR fromNHAEscalationChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Have a coffeebreak or catchsomeonedrinkingcoffeeCall ofless than3 minutes

SOC BINGOOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manager accepts call
  2. Delay request for Drillout needed
  3. Categorize atleast 10 emails in your name
  4. Customer Escalation: Missed ETA
  5. Complete service ticket creation call within 4 minutes
  6. Close/Open code
  7. Transfer a call to another department.
  8. Catch someone in OB/OL
  9. Punch in lunch exactly on your schedule given.
  10. Delay at least 5 tickets
  11. Request for Expedited ETA (call/email)
  12. "Hello , This is R*****d from L*c*N*t"
  13. Drink Full bottle/flask of water
  14. Avail for 20 minutes +
  15. NAR from NHAEscalation
  16. Change status to avail one minute before break and then shout "hep hep hooray!"
  17. Have a coffee break or catch someone drinking coffee
  18. Call of less than 3 minutes