Call ofless than3 minutesCategorizeatleast 10emails inyour nameCompleteservice ticketcreation callwithin 4minutesCatchsomeonein OB/OLAvail for20minutes +Transfer acall toanotherdepartment.Delayrequestfor DrilloutneededHave a coffeebreak or catchsomeonedrinkingcoffee"Hello , Thisis R*****dfromL*c*N*t"ManageracceptscallClose/OpencodeDelay atleast 5ticketsRequest forExpeditedETA(call/email)Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Punch inlunch exactlyon yourschedulegiven.Drink Fullbottle/flaskof waterNAR fromNHAEscalationCustomerEscalation:MissedETACall ofless than3 minutesCategorizeatleast 10emails inyour nameCompleteservice ticketcreation callwithin 4minutesCatchsomeonein OB/OLAvail for20minutes +Transfer acall toanotherdepartment.Delayrequestfor DrilloutneededHave a coffeebreak or catchsomeonedrinkingcoffee"Hello , Thisis R*****dfromL*c*N*t"ManageracceptscallClose/OpencodeDelay atleast 5ticketsRequest forExpeditedETA(call/email)Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Punch inlunch exactlyon yourschedulegiven.Drink Fullbottle/flaskof waterNAR fromNHAEscalationCustomerEscalation:MissedETA

SOC BINGOOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call of less than 3 minutes
  2. Categorize atleast 10 emails in your name
  3. Complete service ticket creation call within 4 minutes
  4. Catch someone in OB/OL
  5. Avail for 20 minutes +
  6. Transfer a call to another department.
  7. Delay request for Drillout needed
  8. Have a coffee break or catch someone drinking coffee
  9. "Hello , This is R*****d from L*c*N*t"
  10. Manager accepts call
  11. Close/Open code
  12. Delay at least 5 tickets
  13. Request for Expedited ETA (call/email)
  14. Change status to avail one minute before break and then shout "hep hep hooray!"
  15. Punch in lunch exactly on your schedule given.
  16. Drink Full bottle/flask of water
  17. NAR from NHAEscalation
  18. Customer Escalation: Missed ETA