Call ofless than3 minutesDelay atleast 5ticketsDelayrequestfor DrilloutneededManageracceptscallClose/Opencode"Hello , Thisis R*****dfromL*c*N*t"Transfer acall toanotherdepartment.Completeservice ticketcreation callwithin 4minutesCatchsomeonein OB/OLNAR fromNHAEscalationHave a coffeebreak or catchsomeonedrinkingcoffeePunch inlunch exactlyon yourschedulegiven.Categorizeatleast 10emails inyour nameDrink Fullbottle/flaskof waterRequest forExpeditedETA(call/email)CustomerEscalation:MissedETAAvail for20minutes +Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Call ofless than3 minutesDelay atleast 5ticketsDelayrequestfor DrilloutneededManageracceptscallClose/Opencode"Hello , Thisis R*****dfromL*c*N*t"Transfer acall toanotherdepartment.Completeservice ticketcreation callwithin 4minutesCatchsomeonein OB/OLNAR fromNHAEscalationHave a coffeebreak or catchsomeonedrinkingcoffeePunch inlunch exactlyon yourschedulegiven.Categorizeatleast 10emails inyour nameDrink Fullbottle/flaskof waterRequest forExpeditedETA(call/email)CustomerEscalation:MissedETAAvail for20minutes +Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"

SOC BINGOOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Call of less than 3 minutes
  2. Delay at least 5 tickets
  3. Delay request for Drillout needed
  4. Manager accepts call
  5. Close/Open code
  6. "Hello , This is R*****d from L*c*N*t"
  7. Transfer a call to another department.
  8. Complete service ticket creation call within 4 minutes
  9. Catch someone in OB/OL
  10. NAR from NHAEscalation
  11. Have a coffee break or catch someone drinking coffee
  12. Punch in lunch exactly on your schedule given.
  13. Categorize atleast 10 emails in your name
  14. Drink Full bottle/flask of water
  15. Request for Expedited ETA (call/email)
  16. Customer Escalation: Missed ETA
  17. Avail for 20 minutes +
  18. Change status to avail one minute before break and then shout "hep hep hooray!"