Avail for20minutes +Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Drink Fullbottle/flaskof waterCompleteservice ticketcreation callwithin 4minutesClose/Opencode"Hello , Thisis R*****dfromL*c*N*t"Transfer acall toanotherdepartment.Punch inlunch exactlyon yourschedulegiven.CustomerEscalation:MissedETAHave a coffeebreak or catchsomeonedrinkingcoffeeManageracceptscallDelay atleast 5ticketsNAR fromNHAEscalationCatchsomeonein OB/OLCategorizeatleast 10emails inyour nameDelayrequestfor DrilloutneededRequest forExpeditedETA(call/email)Call ofless than3 minutesAvail for20minutes +Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Drink Fullbottle/flaskof waterCompleteservice ticketcreation callwithin 4minutesClose/Opencode"Hello , Thisis R*****dfromL*c*N*t"Transfer acall toanotherdepartment.Punch inlunch exactlyon yourschedulegiven.CustomerEscalation:MissedETAHave a coffeebreak or catchsomeonedrinkingcoffeeManageracceptscallDelay atleast 5ticketsNAR fromNHAEscalationCatchsomeonein OB/OLCategorizeatleast 10emails inyour nameDelayrequestfor DrilloutneededRequest forExpeditedETA(call/email)Call ofless than3 minutes

SOC BINGOOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Avail for 20 minutes +
  2. Change status to avail one minute before break and then shout "hep hep hooray!"
  3. Drink Full bottle/flask of water
  4. Complete service ticket creation call within 4 minutes
  5. Close/Open code
  6. "Hello , This is R*****d from L*c*N*t"
  7. Transfer a call to another department.
  8. Punch in lunch exactly on your schedule given.
  9. Customer Escalation: Missed ETA
  10. Have a coffee break or catch someone drinking coffee
  11. Manager accepts call
  12. Delay at least 5 tickets
  13. NAR from NHAEscalation
  14. Catch someone in OB/OL
  15. Categorize atleast 10 emails in your name
  16. Delay request for Drillout needed
  17. Request for Expedited ETA (call/email)
  18. Call of less than 3 minutes