Request forExpeditedETA(call/email)Delayrequestfor DrilloutneededCatchsomeonein OB/OLAvail for20minutes +Hello , Thisis R*****dfromL*c*N*t"Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Completeservice ticketcreation callwithin 4minutesCategorizeatleast 10emails inyour nameTransfer acall toanotherdepartment.Delay atleast 5ticketsHave a coffeebreak or catchsomeonedrinkingcoffeeNAR fromNHAEscalationClose/OpencodeCustomerEscalation:MissedETADrink Fullbottle/flaskof waterManageracceptscallPunch inlunch exactlyon yourschedulegivenCall ofless than3 minutesRequest forExpeditedETA(call/email)Delayrequestfor DrilloutneededCatchsomeonein OB/OLAvail for20minutes +Hello , Thisis R*****dfromL*c*N*t"Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Completeservice ticketcreation callwithin 4minutesCategorizeatleast 10emails inyour nameTransfer acall toanotherdepartment.Delay atleast 5ticketsHave a coffeebreak or catchsomeonedrinkingcoffeeNAR fromNHAEscalationClose/OpencodeCustomerEscalation:MissedETADrink Fullbottle/flaskof waterManageracceptscallPunch inlunch exactlyon yourschedulegivenCall ofless than3 minutes

SOC BINGOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Request for Expedited ETA (call/email)
  2. Delay request for Drillout needed
  3. Catch someone in OB/OL
  4. Avail for 20 minutes +
  5. Hello , This is R*****d from L*c*N*t"
  6. Change status to avail one minute before break and then shout "hep hep hooray!"
  7. Complete service ticket creation call within 4 minutes
  8. Categorize atleast 10 emails in your name
  9. Transfer a call to another department.
  10. Delay at least 5 tickets
  11. Have a coffee break or catch someone drinking coffee
  12. NAR from NHAEscalation
  13. Close/Open code
  14. Customer Escalation: Missed ETA
  15. Drink Full bottle/flask of water
  16. Manager accepts call
  17. Punch in lunch exactly on your schedule given
  18. Call of less than 3 minutes