Hello , Thisis R*****dfromL*c*N*t"Delayrequestfor DrilloutneededRequest forExpeditedETA(call/email)Drink Fullbottle/flaskof waterTransfer acall toanotherdepartment.NAR fromNHAEscalationCall ofless than3 minutesPunch inlunch exactlyon yourschedulegivenCategorizeatleast 10emails inyour nameManageracceptscallHave a coffeebreak or catchsomeonedrinkingcoffeeCatchsomeonein OB/OLChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Close/OpencodeCustomerEscalation:MissedETAAvail for20minutes +Completeservice ticketcreation callwithin 4minutesDelay atleast 5ticketsHello , Thisis R*****dfromL*c*N*t"Delayrequestfor DrilloutneededRequest forExpeditedETA(call/email)Drink Fullbottle/flaskof waterTransfer acall toanotherdepartment.NAR fromNHAEscalationCall ofless than3 minutesPunch inlunch exactlyon yourschedulegivenCategorizeatleast 10emails inyour nameManageracceptscallHave a coffeebreak or catchsomeonedrinkingcoffeeCatchsomeonein OB/OLChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Close/OpencodeCustomerEscalation:MissedETAAvail for20minutes +Completeservice ticketcreation callwithin 4minutesDelay atleast 5tickets

SOC BINGOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hello , This is R*****d from L*c*N*t"
  2. Delay request for Drillout needed
  3. Request for Expedited ETA (call/email)
  4. Drink Full bottle/flask of water
  5. Transfer a call to another department.
  6. NAR from NHAEscalation
  7. Call of less than 3 minutes
  8. Punch in lunch exactly on your schedule given
  9. Categorize atleast 10 emails in your name
  10. Manager accepts call
  11. Have a coffee break or catch someone drinking coffee
  12. Catch someone in OB/OL
  13. Change status to avail one minute before break and then shout "hep hep hooray!"
  14. Close/Open code
  15. Customer Escalation: Missed ETA
  16. Avail for 20 minutes +
  17. Complete service ticket creation call within 4 minutes
  18. Delay at least 5 tickets