Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Categorizeatleast 10emails inyour nameDelayrequestfor DrilloutneededClose/OpencodeCatchsomeonein OB/OLHave a coffeebreak or catchsomeonedrinkingcoffeeNAR fromNHAEscalationDrink Fullbottle/flaskof waterPunch inlunch exactlyon yourschedulegivenManageracceptscallAvail for20minutes +Delay atleast 5ticketsRequest forExpeditedETA(call/email)Hello , Thisis R*****dfromL*c*N*t"Completeservice ticketcreation callwithin 4minutesCall ofless than3 minutesCustomerEscalation:MissedETATransfer acall toanotherdepartment.Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Categorizeatleast 10emails inyour nameDelayrequestfor DrilloutneededClose/OpencodeCatchsomeonein OB/OLHave a coffeebreak or catchsomeonedrinkingcoffeeNAR fromNHAEscalationDrink Fullbottle/flaskof waterPunch inlunch exactlyon yourschedulegivenManageracceptscallAvail for20minutes +Delay atleast 5ticketsRequest forExpeditedETA(call/email)Hello , Thisis R*****dfromL*c*N*t"Completeservice ticketcreation callwithin 4minutesCall ofless than3 minutesCustomerEscalation:MissedETATransfer acall toanotherdepartment.

SOC BINGOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Change status to avail one minute before break and then shout "hep hep hooray!"
  2. Categorize atleast 10 emails in your name
  3. Delay request for Drillout needed
  4. Close/Open code
  5. Catch someone in OB/OL
  6. Have a coffee break or catch someone drinking coffee
  7. NAR from NHAEscalation
  8. Drink Full bottle/flask of water
  9. Punch in lunch exactly on your schedule given
  10. Manager accepts call
  11. Avail for 20 minutes +
  12. Delay at least 5 tickets
  13. Request for Expedited ETA (call/email)
  14. Hello , This is R*****d from L*c*N*t"
  15. Complete service ticket creation call within 4 minutes
  16. Call of less than 3 minutes
  17. Customer Escalation: Missed ETA
  18. Transfer a call to another department.