Punch inlunch exactlyon yourschedulegivenClose/OpencodeTransfer acall toanotherdepartment.Catchsomeonein OB/OLNAR fromNHAEscalationDrink Fullbottle/flaskof waterCustomerEscalation:MissedETACall ofless than3 minutesAvail for20minutes +Have a coffeebreak or catchsomeonedrinkingcoffeeDelay atleast 5ticketsChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Hello , Thisis R*****dfromL*c*N*t"Completeservice ticketcreation callwithin 4minutesManageracceptscallRequest forExpeditedETA(call/email)Delayrequestfor DrilloutneededCategorizeatleast 10emails inyour namePunch inlunch exactlyon yourschedulegivenClose/OpencodeTransfer acall toanotherdepartment.Catchsomeonein OB/OLNAR fromNHAEscalationDrink Fullbottle/flaskof waterCustomerEscalation:MissedETACall ofless than3 minutesAvail for20minutes +Have a coffeebreak or catchsomeonedrinkingcoffeeDelay atleast 5ticketsChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Hello , Thisis R*****dfromL*c*N*t"Completeservice ticketcreation callwithin 4minutesManageracceptscallRequest forExpeditedETA(call/email)Delayrequestfor DrilloutneededCategorizeatleast 10emails inyour name

SOC BINGOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Punch in lunch exactly on your schedule given
  2. Close/Open code
  3. Transfer a call to another department.
  4. Catch someone in OB/OL
  5. NAR from NHAEscalation
  6. Drink Full bottle/flask of water
  7. Customer Escalation: Missed ETA
  8. Call of less than 3 minutes
  9. Avail for 20 minutes +
  10. Have a coffee break or catch someone drinking coffee
  11. Delay at least 5 tickets
  12. Change status to avail one minute before break and then shout "hep hep hooray!"
  13. Hello , This is R*****d from L*c*N*t"
  14. Complete service ticket creation call within 4 minutes
  15. Manager accepts call
  16. Request for Expedited ETA (call/email)
  17. Delay request for Drillout needed
  18. Categorize atleast 10 emails in your name