Close/OpencodeDelayrequestfor DrilloutneededRequest forExpeditedETA(call/email)ManageracceptscallAvail for20minutes +CustomerEscalation:MissedETAHello , Thisis R*****dfromL*c*N*t"NAR fromNHAEscalationDrink Fullbottle/flaskof waterCompleteservice ticketcreation callwithin 4minutesCall ofless than3 minutesTransfer acall toanotherdepartment.Catchsomeonein OB/OLHave a coffeebreak or catchsomeonedrinkingcoffeeChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Punch inlunch exactlyon yourschedulegivenDelay atleast 5ticketsCategorizeatleast 10emails inyour nameClose/OpencodeDelayrequestfor DrilloutneededRequest forExpeditedETA(call/email)ManageracceptscallAvail for20minutes +CustomerEscalation:MissedETAHello , Thisis R*****dfromL*c*N*t"NAR fromNHAEscalationDrink Fullbottle/flaskof waterCompleteservice ticketcreation callwithin 4minutesCall ofless than3 minutesTransfer acall toanotherdepartment.Catchsomeonein OB/OLHave a coffeebreak or catchsomeonedrinkingcoffeeChange statusto avail oneminute beforebreak and thenshout "hep hephooray!"Punch inlunch exactlyon yourschedulegivenDelay atleast 5ticketsCategorizeatleast 10emails inyour name

SOC BINGOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Close/Open code
  2. Delay request for Drillout needed
  3. Request for Expedited ETA (call/email)
  4. Manager accepts call
  5. Avail for 20 minutes +
  6. Customer Escalation: Missed ETA
  7. Hello , This is R*****d from L*c*N*t"
  8. NAR from NHAEscalation
  9. Drink Full bottle/flask of water
  10. Complete service ticket creation call within 4 minutes
  11. Call of less than 3 minutes
  12. Transfer a call to another department.
  13. Catch someone in OB/OL
  14. Have a coffee break or catch someone drinking coffee
  15. Change status to avail one minute before break and then shout "hep hep hooray!"
  16. Punch in lunch exactly on your schedule given
  17. Delay at least 5 tickets
  18. Categorize atleast 10 emails in your name