ManageracceptscallNAR fromNHAEscalationDrink Fullbottle/flaskof waterCall ofless than3 minutesTransfer acall toanotherdepartment.Request forExpeditedETA(call/email)Have a coffeebreak or catchsomeonedrinkingcoffeeCatchsomeonein OB/OLCustomerEscalation:MissedETACategorizeatleast 10emails inyour nameDelay atleast 5ticketsAvail for20minutes +Hello , Thisis R*****dfromL*c*N*t"Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Completeservice ticketcreation callwithin 4minutesClose/OpencodeDelayrequestfor DrilloutneededPunch inlunch exactlyon yourschedulegivenManageracceptscallNAR fromNHAEscalationDrink Fullbottle/flaskof waterCall ofless than3 minutesTransfer acall toanotherdepartment.Request forExpeditedETA(call/email)Have a coffeebreak or catchsomeonedrinkingcoffeeCatchsomeonein OB/OLCustomerEscalation:MissedETACategorizeatleast 10emails inyour nameDelay atleast 5ticketsAvail for20minutes +Hello , Thisis R*****dfromL*c*N*t"Change statusto avail oneminute beforebreak and thenshout "hep hephooray!"Completeservice ticketcreation callwithin 4minutesClose/OpencodeDelayrequestfor DrilloutneededPunch inlunch exactlyon yourschedulegiven

SOC BINGOOOO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Manager accepts call
  2. NAR from NHAEscalation
  3. Drink Full bottle/flask of water
  4. Call of less than 3 minutes
  5. Transfer a call to another department.
  6. Request for Expedited ETA (call/email)
  7. Have a coffee break or catch someone drinking coffee
  8. Catch someone in OB/OL
  9. Customer Escalation: Missed ETA
  10. Categorize atleast 10 emails in your name
  11. Delay at least 5 tickets
  12. Avail for 20 minutes +
  13. Hello , This is R*****d from L*c*N*t"
  14. Change status to avail one minute before break and then shout "hep hep hooray!"
  15. Complete service ticket creation call within 4 minutes
  16. Close/Open code
  17. Delay request for Drillout needed
  18. Punch in lunch exactly on your schedule given