(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Start a conversation with a regular customer and ask how their day is going. (Kind)
41.
Offer a positive, upbeat message for the team during toolbox meeting. (Kind)
22.
Compliment a colleague's positive attitude. (Kind)
33.
Keep a positive attitude during a busy or stressful moment. (Bold, Kind)
12.
Perform a random act of kindness for a customer or team member. (Kind)
23.
Take a moment to thank someone for their hard work. (Kind)
11.
Start a chat with a colleague you don’t normally chat with during a quiet moment. (Kind)
18.
Take a photo of a customer or family on the ice (if appropriate). (Kind)
40.
Start a friendly competition for the shift between colleagues (who can skate the best, who can offer the best customer service, etc.). (Fun, Bold)
31.
Give a high five to a colleague after a job well done. (Kind, Fun)
17.
Share and celebrate a small win with the team. (Fun, Kind)
13.
Give a customer a friendly greeting as they arrive. (Kind)
36.
Give a thoughtful thank-you note to someone at the end of the shift. (Kind)
25.
Take a funny or group photo and share it with the team. (Fun)
24.
Tell a customer about a cool upcoming event at the venue (Special sessions, Hockey games, competitions etc). (Bold)
44.
Give a compliment to a colleague. (Kind)
1.
Join in on a team celebration or mini “victory” moment. (Fun)
19.
Check in with a colleague to see how they’re doing. (Kind)
8.
Engage with a customer by asking what type of music they enjoy while skating. (Fun)
51.
Laugh at a silly mistake and make it a learning moment. (Fun, Honest)
29.
Go above and beyond to help a skater who is struggling. (Safe, Kind)
5.
Make an effort to learn something new about a fellow team member. (Kind)
21.
Offer a customer a drink or snack suggestion from the café based on their preferences. (Kind)
43.
Engage with customers by asking them about their skating experience. (Kind, Honest)
42.
Take the time to teach a colleague something new. (Kind)
32.
Share a personal skating achievement with the team. (Fun, Bold)
14.
Volunteer to take on a task you haven’t done before. (Bold)
27.
Take a “team selfie” during a shift and share it with the team. (Fun, Kind)
34.
Introduce a regular customer to a new staff member that they may not know. (Kind)
46.
Help a customer do up their skates before they get on the ice. (Kind, Safe)
37.
Help a child feel confident on the ice. (Kind, Fun)
7.
Assist a customer in choosing the right skate size if they don’t know and make sure they're comfortable. (Safe, Kind)
47.
Help a colleague complete their task in a creative or fun way. (Bold, Kind)
28.
Make a customer smile with a joke or friendly comment. (Kind)
3.
Fix a skater’s rental skates. (Safe, Kind)
6.
Help the area not assigned to you to complete a task . (Teamwork, Kind)
4.
Take a few minutes to connect with a regular customer you haven’t spoken to in a while. (Kind)
30.
Engage with a customer while they're waiting for their session to start. (Fun, Kind)
10.
Encourage a child to try skating without holding onto the boards/ penguin. (Fun, Bold)
39.
Start a conversation with a new customer and help them feel welcomed. (Kind)
45.
Ask a customer how their skating experience was. (Honest, Kind)
50.
Compliment a team member's work. (Kind)
9.
Write down something you appreciate about the team or venue and share it at the end of the day. (Kind, Honest)
35.
Thank a customer for choosing your venue and ask for feedback on their experience. (Honest)
48.
Help a customer navigate the front office smoothly. (Kind)
15.
Organize a quick team huddle or check-in. (Teamwork, Kind)
20.
Compliment a customer on their skating skills. (Kind)
38.
Assist a first-time skater and provide some tips. (Safe)
2.
Give a customer a positive send-off as they leave the venue. (Kind)
49.
Go the extra mile to ensure the rink looks inviting. (Safe, Bold)
16.
Try a (SAFE) skating trick or challenge outside of your comfort zone. (Bold, Fun)
26.
