(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Compliment a team member's work. (Kind)
9.
Offer a positive, upbeat message for the team during toolbox meeting. (Kind)
22.
Help a colleague complete their task in a creative or fun way. (Bold, Kind)
28.
Go above and beyond to help a skater who is struggling. (Safe, Kind)
5.
Share and celebrate a small win with the team. (Fun, Kind)
13.
Join in on a team celebration or mini “victory” moment. (Fun)
19.
Tell a customer about a cool upcoming event at the venue (Special sessions, Hockey games, competitions etc). (Bold)
44.
Take a few minutes to connect with a regular customer you haven’t spoken to in a while. (Kind)
30.
Keep a positive attitude during a busy or stressful moment. (Bold, Kind)
12.
Give a customer a positive send-off as they leave the venue. (Kind)
49.
Try a (SAFE) skating trick or challenge outside of your comfort zone. (Bold, Fun)
26.
Engage with customers by asking them about their skating experience. (Kind, Honest)
42.
Perform a random act of kindness for a customer or team member. (Kind)
23.
Assist a customer in choosing the right skate size if they don’t know and make sure they're comfortable. (Safe, Kind)
47.
Ask a customer how their skating experience was. (Honest, Kind)
50.
Give a high five to a colleague after a job well done. (Kind, Fun)
17.
Compliment a colleague's positive attitude. (Kind)
33.
Take a photo of a customer or family on the ice (if appropriate). (Kind)
40.
Start a chat with a colleague you don’t normally chat with during a quiet moment. (Kind)
18.
Give a compliment to a colleague. (Kind)
1.
Volunteer to take on a task you haven’t done before. (Bold)
27.
Help a child feel confident on the ice. (Kind, Fun)
7.
Thank a customer for choosing your venue and ask for feedback on their experience. (Honest)
48.
Engage with a customer by asking what type of music they enjoy while skating. (Fun)
51.
Take a funny or group photo and share it with the team. (Fun)
24.
Make a customer smile with a joke or friendly comment. (Kind)
3.
Check in with a colleague to see how they’re doing. (Kind)
8.
Introduce a regular customer to a new staff member that they may not know. (Kind)
46.
Give a thoughtful thank-you note to someone at the end of the shift. (Kind)
25.
Take a “team selfie” during a shift and share it with the team. (Fun, Kind)
34.
Start a conversation with a regular customer and ask how their day is going. (Kind)
41.
Take the time to teach a colleague something new. (Kind)
32.
Take a moment to thank someone for their hard work. (Kind)
11.
Help the area not assigned to you to complete a task . (Teamwork, Kind)
4.
Go the extra mile to ensure the rink looks inviting. (Safe, Bold)
16.
Compliment a customer on their skating skills. (Kind)
38.
Start a conversation with a new customer and help them feel welcomed. (Kind)
45.
Share a personal skating achievement with the team. (Fun, Bold)
14.
Encourage a child to try skating without holding onto the boards/ penguin. (Fun, Bold)
39.
Organize a quick team huddle or check-in. (Teamwork, Kind)
20.
Assist a first-time skater and provide some tips. (Safe)
2.
Write down something you appreciate about the team or venue and share it at the end of the day. (Kind, Honest)
35.
Fix a skater’s rental skates. (Safe, Kind)
6.
Start a friendly competition for the shift between colleagues (who can skate the best, who can offer the best customer service, etc.). (Fun, Bold)
31.
Make an effort to learn something new about a fellow team member. (Kind)
21.
Help a customer navigate the front office smoothly. (Kind)
15.
Help a customer do up their skates before they get on the ice. (Kind, Safe)
37.
Give a customer a friendly greeting as they arrive. (Kind)
36.
Offer a customer a drink or snack suggestion from the café based on their preferences. (Kind)
43.
Laugh at a silly mistake and make it a learning moment. (Fun, Honest)
29.
Engage with a customer while they're waiting for their session to start. (Fun, Kind)
10.
