(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Compliment a customer on their skating skills. (Kind)
38.
Make an effort to learn something new about a fellow team member. (Kind)
21.
Join in on a team celebration or mini “victory” moment. (Fun)
19.
Give a customer a positive send-off as they leave the venue. (Kind)
49.
Help a child feel confident on the ice. (Kind, Fun)
7.
Engage with a customer while they're waiting for their session to start. (Fun, Kind)
10.
Engage with customers by asking them about their skating experience. (Kind, Honest)
42.
Take a few minutes to connect with a regular customer you haven’t spoken to in a while. (Kind)
30.
Start a chat with a colleague you don’t normally chat with during a quiet moment. (Kind)
18.
Volunteer to take on a task you haven’t done before. (Bold)
27.
Go above and beyond to help a skater who is struggling. (Safe, Kind)
5.
Share and celebrate a small win with the team. (Fun, Kind)
13.
Give a customer a friendly greeting as they arrive. (Kind)
36.
Engage with a customer by asking what type of music they enjoy while skating. (Fun)
51.
Offer a customer a drink or snack suggestion from the café based on their preferences. (Kind)
43.
Check in with a colleague to see how they’re doing. (Kind)
8.
Perform a random act of kindness for a customer or team member. (Kind)
23.
Fix a skater’s rental skates. (Safe, Kind)
6.
Introduce a regular customer to a new staff member that they may not know. (Kind)
46.
Organize a quick team huddle or check-in. (Teamwork, Kind)
20.
Help a customer do up their skates before they get on the ice. (Kind, Safe)
37.
Make a customer smile with a joke or friendly comment. (Kind)
3.
Encourage a child to try skating without holding onto the boards/ penguin. (Fun, Bold)
39.
Start a friendly competition for the shift between colleagues (who can skate the best, who can offer the best customer service, etc.). (Fun, Bold)
31.
Assist a first-time skater and provide some tips. (Safe)
2.
Give a high five to a colleague after a job well done. (Kind, Fun)
17.
Ask a customer how their skating experience was. (Honest, Kind)
50.
Take a funny or group photo and share it with the team. (Fun)
24.
Take a photo of a customer or family on the ice (if appropriate). (Kind)
40.
Try a (SAFE) skating trick or challenge outside of your comfort zone. (Bold, Fun)
26.
Take the time to teach a colleague something new. (Kind)
32.
Keep a positive attitude during a busy or stressful moment. (Bold, Kind)
12.
Take a moment to thank someone for their hard work. (Kind)
11.
Write down something you appreciate about the team or venue and share it at the end of the day. (Kind, Honest)
35.
Thank a customer for choosing your venue and ask for feedback on their experience. (Honest)
48.
Give a thoughtful thank-you note to someone at the end of the shift. (Kind)
25.
Compliment a colleague's positive attitude. (Kind)
33.
Go the extra mile to ensure the rink looks inviting. (Safe, Bold)
16.
Offer a positive, upbeat message for the team during toolbox meeting. (Kind)
22.
Start a conversation with a new customer and help them feel welcomed. (Kind)
45.
Help a colleague complete their task in a creative or fun way. (Bold, Kind)
28.
Laugh at a silly mistake and make it a learning moment. (Fun, Honest)
29.
Help a customer navigate the front office smoothly. (Kind)
15.
Take a “team selfie” during a shift and share it with the team. (Fun, Kind)
34.
Start a conversation with a regular customer and ask how their day is going. (Kind)
41.
Share a personal skating achievement with the team. (Fun, Bold)
14.
Assist a customer in choosing the right skate size if they don’t know and make sure they're comfortable. (Safe, Kind)
47.
Tell a customer about a cool upcoming event at the venue (Special sessions, Hockey games, competitions etc). (Bold)
44.
Give a compliment to a colleague. (Kind)
1.
Compliment a team member's work. (Kind)
9.
Help the area not assigned to you to complete a task . (Teamwork, Kind)
4.
