ActivelisteningQuickresponseSincereapologyExtraeffortNamerecognitionPoliteinterruptionInclusivelanguagePatientexplanationCalmdemeanorEngagingstoryHelpfulsuggestionRespectfultoneFirmhandshakeEnthusiasticattitudeCleardirectionsEyecontactExceedsexpectationsEmpatheticresponseRespectfuldisagreementReconnectThoughtfulgestureEncouragingwordsFriendlygreetingProfessionalattirePositivetoneOpenbodylanguageWarmsmileOrganizedworkspaceProperthankyouActivelisteningQuickresponseSincereapologyExtraeffortNamerecognitionPoliteinterruptionInclusivelanguagePatientexplanationCalmdemeanorEngagingstoryHelpfulsuggestionRespectfultoneFirmhandshakeEnthusiasticattitudeCleardirectionsEyecontactExceedsexpectationsEmpatheticresponseRespectfuldisagreementReconnectThoughtfulgestureEncouragingwordsFriendlygreetingProfessionalattirePositivetoneOpenbodylanguageWarmsmileOrganizedworkspaceProperthankyou

"Beyond the Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Active listening
  2. Quick response
  3. Sincere apology
  4. Extra effort
  5. Name recognition
  6. Polite interruption
  7. Inclusive language
  8. Patient explanation
  9. Calm demeanor
  10. Engaging story
  11. Helpful suggestion
  12. Respectful tone
  13. Firm handshake
  14. Enthusiastic attitude
  15. Clear directions
  16. Eye contact
  17. Exceeds expectations
  18. Empathetic response
  19. Respectful disagreement
  20. Reconnect
  21. Thoughtful gesture
  22. Encouraging words
  23. Friendly greeting
  24. Professional attire
  25. Positive tone
  26. Open body language
  27. Warm smile
  28. Organized workspace
  29. Proper thank you