PoliteinterruptionHelpfulsuggestionFirmhandshakeEngagingstoryActivelisteningQuickresponseInclusivelanguageFriendlygreetingEncouragingwordsProperthankyouOrganizedworkspaceRespectfultoneExtraeffortEnthusiasticattitudePatientexplanationCleardirectionsOpenbodylanguageReconnectNamerecognitionWarmsmilePositivetoneExceedsexpectationsSincereapologyProfessionalattireEmpatheticresponseCalmdemeanorThoughtfulgestureRespectfuldisagreementEyecontactPoliteinterruptionHelpfulsuggestionFirmhandshakeEngagingstoryActivelisteningQuickresponseInclusivelanguageFriendlygreetingEncouragingwordsProperthankyouOrganizedworkspaceRespectfultoneExtraeffortEnthusiasticattitudePatientexplanationCleardirectionsOpenbodylanguageReconnectNamerecognitionWarmsmilePositivetoneExceedsexpectationsSincereapologyProfessionalattireEmpatheticresponseCalmdemeanorThoughtfulgestureRespectfuldisagreementEyecontact

"Beyond the Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Polite interruption
  2. Helpful suggestion
  3. Firm handshake
  4. Engaging story
  5. Active listening
  6. Quick response
  7. Inclusive language
  8. Friendly greeting
  9. Encouraging words
  10. Proper thank you
  11. Organized workspace
  12. Respectful tone
  13. Extra effort
  14. Enthusiastic attitude
  15. Patient explanation
  16. Clear directions
  17. Open body language
  18. Reconnect
  19. Name recognition
  20. Warm smile
  21. Positive tone
  22. Exceeds expectations
  23. Sincere apology
  24. Professional attire
  25. Empathetic response
  26. Calm demeanor
  27. Thoughtful gesture
  28. Respectful disagreement
  29. Eye contact