QuickresponseEmpatheticresponseEncouragingwordsExceedsexpectationsOpenbodylanguageOrganizedworkspaceRespectfultonePositivetoneReconnectFriendlygreetingProfessionalattirePoliteinterruptionRespectfuldisagreementActivelisteningWarmsmileEngagingstoryInclusivelanguageNamerecognitionFirmhandshakeSincereapologyExtraeffortThoughtfulgestureEyecontactProperthankyouHelpfulsuggestionCalmdemeanorCleardirectionsPatientexplanationEnthusiasticattitudeQuickresponseEmpatheticresponseEncouragingwordsExceedsexpectationsOpenbodylanguageOrganizedworkspaceRespectfultonePositivetoneReconnectFriendlygreetingProfessionalattirePoliteinterruptionRespectfuldisagreementActivelisteningWarmsmileEngagingstoryInclusivelanguageNamerecognitionFirmhandshakeSincereapologyExtraeffortThoughtfulgestureEyecontactProperthankyouHelpfulsuggestionCalmdemeanorCleardirectionsPatientexplanationEnthusiasticattitude

"Beyond the Smile" Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Quick response
  2. Empathetic response
  3. Encouraging words
  4. Exceeds expectations
  5. Open body language
  6. Organized workspace
  7. Respectful tone
  8. Positive tone
  9. Reconnect
  10. Friendly greeting
  11. Professional attire
  12. Polite interruption
  13. Respectful disagreement
  14. Active listening
  15. Warm smile
  16. Engaging story
  17. Inclusive language
  18. Name recognition
  19. Firm handshake
  20. Sincere apology
  21. Extra effort
  22. Thoughtful gesture
  23. Eye contact
  24. Proper thank you
  25. Helpful suggestion
  26. Calm demeanor
  27. Clear directions
  28. Patient explanation
  29. Enthusiastic attitude