CourtesyFollowupHotelComplimentfor a resortBankConferenceCallSend APostcardfor a ParkEnroll agst inGoldPassport.Brag on aco-workerabout agreat callCareOpportunityfor a upsetGstUse aemailtemplateTell theguestabout anattraction.Make aGstlaughComplaintaction andfollow up.CareOpportunityfor a futurestayHave agreat callaction.Say MyPleasureWow anescalatedguestBeempatheticSend apost cardfor Andaz.Thank aguest fortheirLoyaltyAsk gstabouttheir stay.HotelComplimentfor aRegencyWelcomethe gstback tothe hotel.Receive acomplimentfrom a gstName anactivity theGst did atthe hotelSendPostcardfor aresortCourtesyFollowupHotelComplimentfor a resortBankConferenceCallSend APostcardfor a ParkEnroll agst inGoldPassport.Brag on aco-workerabout agreat callCareOpportunityfor a upsetGstUse aemailtemplateTell theguestabout anattraction.Make aGstlaughComplaintaction andfollow up.CareOpportunityfor a futurestayHave agreat callaction.Say MyPleasureWow anescalatedguestBeempatheticSend apost cardfor Andaz.Thank aguest fortheirLoyaltyAsk gstabouttheir stay.HotelComplimentfor aRegencyWelcomethe gstback tothe hotel.Receive acomplimentfrom a gstName anactivity theGst did atthe hotelSendPostcardfor aresort

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Courtesy Follow up
  2. Hotel Compliment for a resort
  3. Bank Conference Call
  4. Send A Postcard for a Park
  5. Enroll a gst in Gold Passport.
  6. Brag on a co-worker about a great call
  7. Care Opportunity for a upset Gst
  8. Use a email template
  9. Tell the guest about an attraction.
  10. Make a Gst laugh
  11. Complaint action and follow up.
  12. Care Opportunity for a future stay
  13. Have a great call action.
  14. Say My Pleasure
  15. Wow an escalated guest
  16. Be empathetic
  17. Send a post card for Andaz.
  18. Thank a guest for their Loyalty
  19. Ask gst about their stay.
  20. Hotel Compliment for a Regency
  21. Welcome the gst back to the hotel.
  22. Receive a compliment from a gst
  23. Name an activity the Gst did at the hotel
  24. Send Postcard for a resort