Brag on aco-workerabout agreat callName anactivity theGst did atthe hotelCareOpportunityfor a upsetGstSay MyPleasureSendPostcardfor aresortCareOpportunityfor a futurestayBeempatheticHave agreat callaction.Send apost cardfor Andaz.Use aemailtemplateHotelComplimentfor aRegencyComplaintaction andfollow up.HotelComplimentfor a resortWelcomethe gstback tothe hotel.BankConferenceCallTell theguestabout anattraction.Thank aguest fortheirLoyaltyReceive acomplimentfrom a gstWow anescalatedguestCourtesyFollowupEnroll agst inGoldPassport.Ask gstabouttheir stay.Send APostcardfor a ParkMake aGstlaughBrag on aco-workerabout agreat callName anactivity theGst did atthe hotelCareOpportunityfor a upsetGstSay MyPleasureSendPostcardfor aresortCareOpportunityfor a futurestayBeempatheticHave agreat callaction.Send apost cardfor Andaz.Use aemailtemplateHotelComplimentfor aRegencyComplaintaction andfollow up.HotelComplimentfor a resortWelcomethe gstback tothe hotel.BankConferenceCallTell theguestabout anattraction.Thank aguest fortheirLoyaltyReceive acomplimentfrom a gstWow anescalatedguestCourtesyFollowupEnroll agst inGoldPassport.Ask gstabouttheir stay.Send APostcardfor a ParkMake aGstlaugh

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brag on a co-worker about a great call
  2. Name an activity the Gst did at the hotel
  3. Care Opportunity for a upset Gst
  4. Say My Pleasure
  5. Send Postcard for a resort
  6. Care Opportunity for a future stay
  7. Be empathetic
  8. Have a great call action.
  9. Send a post card for Andaz.
  10. Use a email template
  11. Hotel Compliment for a Regency
  12. Complaint action and follow up.
  13. Hotel Compliment for a resort
  14. Welcome the gst back to the hotel.
  15. Bank Conference Call
  16. Tell the guest about an attraction.
  17. Thank a guest for their Loyalty
  18. Receive a compliment from a gst
  19. Wow an escalated guest
  20. Courtesy Follow up
  21. Enroll a gst in Gold Passport.
  22. Ask gst about their stay.
  23. Send A Postcard for a Park
  24. Make a Gst laugh