CourtesyFollowupHotelComplimentfor aRegencySay MyPleasureHotelComplimentfor a resortBankConferenceCallWelcomethe gstback tothe hotel.Receive acomplimentfrom a gstBrag on aco-workerabout agreat callMake aGstlaughTell theguestabout anattraction.Thank aguest fortheirLoyaltySendPostcardfor aresortSend apost cardfor Andaz.CareOpportunityfor a futurestayEnroll agst inGoldPassport.Wow anescalatedguestBeempatheticComplaintaction andfollow up.Ask gstabouttheir stay.Name anactivity theGst did atthe hotelHave agreat callaction.Send APostcardfor a ParkUse aemailtemplateCareOpportunityfor a upsetGstCourtesyFollowupHotelComplimentfor aRegencySay MyPleasureHotelComplimentfor a resortBankConferenceCallWelcomethe gstback tothe hotel.Receive acomplimentfrom a gstBrag on aco-workerabout agreat callMake aGstlaughTell theguestabout anattraction.Thank aguest fortheirLoyaltySendPostcardfor aresortSend apost cardfor Andaz.CareOpportunityfor a futurestayEnroll agst inGoldPassport.Wow anescalatedguestBeempatheticComplaintaction andfollow up.Ask gstabouttheir stay.Name anactivity theGst did atthe hotelHave agreat callaction.Send APostcardfor a ParkUse aemailtemplateCareOpportunityfor a upsetGst

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Courtesy Follow up
  2. Hotel Compliment for a Regency
  3. Say My Pleasure
  4. Hotel Compliment for a resort
  5. Bank Conference Call
  6. Welcome the gst back to the hotel.
  7. Receive a compliment from a gst
  8. Brag on a co-worker about a great call
  9. Make a Gst laugh
  10. Tell the guest about an attraction.
  11. Thank a guest for their Loyalty
  12. Send Postcard for a resort
  13. Send a post card for Andaz.
  14. Care Opportunity for a future stay
  15. Enroll a gst in Gold Passport.
  16. Wow an escalated guest
  17. Be empathetic
  18. Complaint action and follow up.
  19. Ask gst about their stay.
  20. Name an activity the Gst did at the hotel
  21. Have a great call action.
  22. Send A Postcard for a Park
  23. Use a email template
  24. Care Opportunity for a upset Gst