Brag on aco-workerabout agreat callThank aguest fortheirLoyaltyCourtesyFollowupReceive acomplimentfrom a gstSend APostcardfor a ParkWow anescalatedguestWelcomethe gstback tothe hotel.Name anactivity theGst did atthe hotelBeempatheticBankConferenceCallHotelComplimentfor aRegencyHave agreat callaction.Enroll agst inGoldPassport.CareOpportunityfor a upsetGstAsk gstabouttheir stay.Send apost cardfor Andaz.Complaintaction andfollow up.Use aemailtemplateSendPostcardfor aresortHotelComplimentfor a resortSay MyPleasureMake aGstlaughCareOpportunityfor a futurestayTell theguestabout anattraction.Brag on aco-workerabout agreat callThank aguest fortheirLoyaltyCourtesyFollowupReceive acomplimentfrom a gstSend APostcardfor a ParkWow anescalatedguestWelcomethe gstback tothe hotel.Name anactivity theGst did atthe hotelBeempatheticBankConferenceCallHotelComplimentfor aRegencyHave agreat callaction.Enroll agst inGoldPassport.CareOpportunityfor a upsetGstAsk gstabouttheir stay.Send apost cardfor Andaz.Complaintaction andfollow up.Use aemailtemplateSendPostcardfor aresortHotelComplimentfor a resortSay MyPleasureMake aGstlaughCareOpportunityfor a futurestayTell theguestabout anattraction.

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brag on a co-worker about a great call
  2. Thank a guest for their Loyalty
  3. Courtesy Follow up
  4. Receive a compliment from a gst
  5. Send A Postcard for a Park
  6. Wow an escalated guest
  7. Welcome the gst back to the hotel.
  8. Name an activity the Gst did at the hotel
  9. Be empathetic
  10. Bank Conference Call
  11. Hotel Compliment for a Regency
  12. Have a great call action.
  13. Enroll a gst in Gold Passport.
  14. Care Opportunity for a upset Gst
  15. Ask gst about their stay.
  16. Send a post card for Andaz.
  17. Complaint action and follow up.
  18. Use a email template
  19. Send Postcard for a resort
  20. Hotel Compliment for a resort
  21. Say My Pleasure
  22. Make a Gst laugh
  23. Care Opportunity for a future stay
  24. Tell the guest about an attraction.