Receive acomplimentfrom a gstHotelComplimentfor a resortAsk gstabouttheir stay.Use aemailtemplateCourtesyFollowupHave agreat callaction.SendPostcardfor aresortTell theguestabout anattraction.Complaintaction andfollow up.Name anactivity theGst did atthe hotelEnroll agst inGoldPassport.BankConferenceCallCareOpportunityfor a upsetGstCareOpportunityfor a futurestayWow anescalatedguestBrag on aco-workerabout agreat callSay MyPleasureMake aGstlaughSend apost cardfor Andaz.BeempatheticHotelComplimentfor aRegencyWelcomethe gstback tothe hotel.Send APostcardfor a ParkThank aguest fortheirLoyaltyReceive acomplimentfrom a gstHotelComplimentfor a resortAsk gstabouttheir stay.Use aemailtemplateCourtesyFollowupHave agreat callaction.SendPostcardfor aresortTell theguestabout anattraction.Complaintaction andfollow up.Name anactivity theGst did atthe hotelEnroll agst inGoldPassport.BankConferenceCallCareOpportunityfor a upsetGstCareOpportunityfor a futurestayWow anescalatedguestBrag on aco-workerabout agreat callSay MyPleasureMake aGstlaughSend apost cardfor Andaz.BeempatheticHotelComplimentfor aRegencyWelcomethe gstback tothe hotel.Send APostcardfor a ParkThank aguest fortheirLoyalty

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive a compliment from a gst
  2. Hotel Compliment for a resort
  3. Ask gst about their stay.
  4. Use a email template
  5. Courtesy Follow up
  6. Have a great call action.
  7. Send Postcard for a resort
  8. Tell the guest about an attraction.
  9. Complaint action and follow up.
  10. Name an activity the Gst did at the hotel
  11. Enroll a gst in Gold Passport.
  12. Bank Conference Call
  13. Care Opportunity for a upset Gst
  14. Care Opportunity for a future stay
  15. Wow an escalated guest
  16. Brag on a co-worker about a great call
  17. Say My Pleasure
  18. Make a Gst laugh
  19. Send a post card for Andaz.
  20. Be empathetic
  21. Hotel Compliment for a Regency
  22. Welcome the gst back to the hotel.
  23. Send A Postcard for a Park
  24. Thank a guest for their Loyalty