Thank aguest fortheirLoyaltyHave agreat callaction.Enroll agst inGoldPassport.CourtesyFollowupTell theguestabout anattraction.BankConferenceCallReceive acomplimentfrom a gstCareOpportunityfor a futurestayHotelComplimentfor aRegencySend APostcardfor a ParkWow anescalatedguestSendPostcardfor aresortUse aemailtemplateSay MyPleasureAsk gstabouttheir stay.Welcomethe gstback tothe hotel.BeempatheticHotelComplimentfor a resortMake aGstlaughName anactivity theGst did atthe hotelBrag on aco-workerabout agreat callSend apost cardfor Andaz.CareOpportunityfor a upsetGstComplaintaction andfollow up.Thank aguest fortheirLoyaltyHave agreat callaction.Enroll agst inGoldPassport.CourtesyFollowupTell theguestabout anattraction.BankConferenceCallReceive acomplimentfrom a gstCareOpportunityfor a futurestayHotelComplimentfor aRegencySend APostcardfor a ParkWow anescalatedguestSendPostcardfor aresortUse aemailtemplateSay MyPleasureAsk gstabouttheir stay.Welcomethe gstback tothe hotel.BeempatheticHotelComplimentfor a resortMake aGstlaughName anactivity theGst did atthe hotelBrag on aco-workerabout agreat callSend apost cardfor Andaz.CareOpportunityfor a upsetGstComplaintaction andfollow up.

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Thank a guest for their Loyalty
  2. Have a great call action.
  3. Enroll a gst in Gold Passport.
  4. Courtesy Follow up
  5. Tell the guest about an attraction.
  6. Bank Conference Call
  7. Receive a compliment from a gst
  8. Care Opportunity for a future stay
  9. Hotel Compliment for a Regency
  10. Send A Postcard for a Park
  11. Wow an escalated guest
  12. Send Postcard for a resort
  13. Use a email template
  14. Say My Pleasure
  15. Ask gst about their stay.
  16. Welcome the gst back to the hotel.
  17. Be empathetic
  18. Hotel Compliment for a resort
  19. Make a Gst laugh
  20. Name an activity the Gst did at the hotel
  21. Brag on a co-worker about a great call
  22. Send a post card for Andaz.
  23. Care Opportunity for a upset Gst
  24. Complaint action and follow up.