SendPostcardfor aresortSend apost cardfor Andaz.HotelComplimentfor a resortMake aGstlaughSend APostcardfor a ParkSay MyPleasureComplaintaction andfollow up.Welcomethe gstback tothe hotel.Have agreat callaction.Tell theguestabout anattraction.Brag on aco-workerabout agreat callThank aguest fortheirLoyaltyWow anescalatedguestBankConferenceCallAsk gstabouttheir stay.Enroll agst inGoldPassport.Use aemailtemplateCareOpportunityfor a upsetGstName anactivity theGst did atthe hotelCourtesyFollowupCareOpportunityfor a futurestayReceive acomplimentfrom a gstBeempatheticHotelComplimentfor aRegencySendPostcardfor aresortSend apost cardfor Andaz.HotelComplimentfor a resortMake aGstlaughSend APostcardfor a ParkSay MyPleasureComplaintaction andfollow up.Welcomethe gstback tothe hotel.Have agreat callaction.Tell theguestabout anattraction.Brag on aco-workerabout agreat callThank aguest fortheirLoyaltyWow anescalatedguestBankConferenceCallAsk gstabouttheir stay.Enroll agst inGoldPassport.Use aemailtemplateCareOpportunityfor a upsetGstName anactivity theGst did atthe hotelCourtesyFollowupCareOpportunityfor a futurestayReceive acomplimentfrom a gstBeempatheticHotelComplimentfor aRegency

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Send Postcard for a resort
  2. Send a post card for Andaz.
  3. Hotel Compliment for a resort
  4. Make a Gst laugh
  5. Send A Postcard for a Park
  6. Say My Pleasure
  7. Complaint action and follow up.
  8. Welcome the gst back to the hotel.
  9. Have a great call action.
  10. Tell the guest about an attraction.
  11. Brag on a co-worker about a great call
  12. Thank a guest for their Loyalty
  13. Wow an escalated guest
  14. Bank Conference Call
  15. Ask gst about their stay.
  16. Enroll a gst in Gold Passport.
  17. Use a email template
  18. Care Opportunity for a upset Gst
  19. Name an activity the Gst did at the hotel
  20. Courtesy Follow up
  21. Care Opportunity for a future stay
  22. Receive a compliment from a gst
  23. Be empathetic
  24. Hotel Compliment for a Regency