HotelComplimentfor aRegencySend APostcardfor a ParkHave agreat callaction.HotelComplimentfor a resortSend apost cardfor Andaz.Say MyPleasureBankConferenceCallEnroll agst inGoldPassport.Complaintaction andfollow up.Brag on aco-workerabout agreat callCareOpportunityfor a futurestayThank aguest fortheirLoyaltyAsk gstabouttheir stay.Make aGstlaughReceive acomplimentfrom a gstCareOpportunityfor a upsetGstSendPostcardfor aresortUse aemailtemplateTell theguestabout anattraction.CourtesyFollowupBeempatheticWow anescalatedguestName anactivity theGst did atthe hotelWelcomethe gstback tothe hotel.HotelComplimentfor aRegencySend APostcardfor a ParkHave agreat callaction.HotelComplimentfor a resortSend apost cardfor Andaz.Say MyPleasureBankConferenceCallEnroll agst inGoldPassport.Complaintaction andfollow up.Brag on aco-workerabout agreat callCareOpportunityfor a futurestayThank aguest fortheirLoyaltyAsk gstabouttheir stay.Make aGstlaughReceive acomplimentfrom a gstCareOpportunityfor a upsetGstSendPostcardfor aresortUse aemailtemplateTell theguestabout anattraction.CourtesyFollowupBeempatheticWow anescalatedguestName anactivity theGst did atthe hotelWelcomethe gstback tothe hotel.

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hotel Compliment for a Regency
  2. Send A Postcard for a Park
  3. Have a great call action.
  4. Hotel Compliment for a resort
  5. Send a post card for Andaz.
  6. Say My Pleasure
  7. Bank Conference Call
  8. Enroll a gst in Gold Passport.
  9. Complaint action and follow up.
  10. Brag on a co-worker about a great call
  11. Care Opportunity for a future stay
  12. Thank a guest for their Loyalty
  13. Ask gst about their stay.
  14. Make a Gst laugh
  15. Receive a compliment from a gst
  16. Care Opportunity for a upset Gst
  17. Send Postcard for a resort
  18. Use a email template
  19. Tell the guest about an attraction.
  20. Courtesy Follow up
  21. Be empathetic
  22. Wow an escalated guest
  23. Name an activity the Gst did at the hotel
  24. Welcome the gst back to the hotel.