BeempatheticBrag on aco-workerabout agreat callCourtesyFollowupMake aGstlaughHotelComplimentfor aRegencyName anactivity theGst did atthe hotelUse aemailtemplateEnroll agst inGoldPassport.HotelComplimentfor a resortBankConferenceCallTell theguestabout anattraction.Welcomethe gstback tothe hotel.Have agreat callaction.CareOpportunityfor a futurestayAsk gstabouttheir stay.Send apost cardfor Andaz.Wow anescalatedguestSay MyPleasureSendPostcardfor aresortReceive acomplimentfrom a gstSend APostcardfor a ParkCareOpportunityfor a upsetGstThank aguest fortheirLoyaltyComplaintaction andfollow up.BeempatheticBrag on aco-workerabout agreat callCourtesyFollowupMake aGstlaughHotelComplimentfor aRegencyName anactivity theGst did atthe hotelUse aemailtemplateEnroll agst inGoldPassport.HotelComplimentfor a resortBankConferenceCallTell theguestabout anattraction.Welcomethe gstback tothe hotel.Have agreat callaction.CareOpportunityfor a futurestayAsk gstabouttheir stay.Send apost cardfor Andaz.Wow anescalatedguestSay MyPleasureSendPostcardfor aresortReceive acomplimentfrom a gstSend APostcardfor a ParkCareOpportunityfor a upsetGstThank aguest fortheirLoyaltyComplaintaction andfollow up.

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Be empathetic
  2. Brag on a co-worker about a great call
  3. Courtesy Follow up
  4. Make a Gst laugh
  5. Hotel Compliment for a Regency
  6. Name an activity the Gst did at the hotel
  7. Use a email template
  8. Enroll a gst in Gold Passport.
  9. Hotel Compliment for a resort
  10. Bank Conference Call
  11. Tell the guest about an attraction.
  12. Welcome the gst back to the hotel.
  13. Have a great call action.
  14. Care Opportunity for a future stay
  15. Ask gst about their stay.
  16. Send a post card for Andaz.
  17. Wow an escalated guest
  18. Say My Pleasure
  19. Send Postcard for a resort
  20. Receive a compliment from a gst
  21. Send A Postcard for a Park
  22. Care Opportunity for a upset Gst
  23. Thank a guest for their Loyalty
  24. Complaint action and follow up.