Send apost cardfor Andaz.Wow anescalatedguestReceive acomplimentfrom a gstUse aemailtemplateMake aGstlaughWelcomethe gstback tothe hotel.Name anactivity theGst did atthe hotelHotelComplimentfor aRegencySend APostcardfor a ParkCourtesyFollowupThank aguest fortheirLoyaltyAsk gstabouttheir stay.CareOpportunityfor a futurestayHotelComplimentfor a resortCareOpportunityfor a upsetGstBankConferenceCallBeempatheticTell theguestabout anattraction.Complaintaction andfollow up.Brag on aco-workerabout agreat callHave agreat callaction.Enroll agst inGoldPassport.Say MyPleasureSendPostcardfor aresortSend apost cardfor Andaz.Wow anescalatedguestReceive acomplimentfrom a gstUse aemailtemplateMake aGstlaughWelcomethe gstback tothe hotel.Name anactivity theGst did atthe hotelHotelComplimentfor aRegencySend APostcardfor a ParkCourtesyFollowupThank aguest fortheirLoyaltyAsk gstabouttheir stay.CareOpportunityfor a futurestayHotelComplimentfor a resortCareOpportunityfor a upsetGstBankConferenceCallBeempatheticTell theguestabout anattraction.Complaintaction andfollow up.Brag on aco-workerabout agreat callHave agreat callaction.Enroll agst inGoldPassport.Say MyPleasureSendPostcardfor aresort

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Send a post card for Andaz.
  2. Wow an escalated guest
  3. Receive a compliment from a gst
  4. Use a email template
  5. Make a Gst laugh
  6. Welcome the gst back to the hotel.
  7. Name an activity the Gst did at the hotel
  8. Hotel Compliment for a Regency
  9. Send A Postcard for a Park
  10. Courtesy Follow up
  11. Thank a guest for their Loyalty
  12. Ask gst about their stay.
  13. Care Opportunity for a future stay
  14. Hotel Compliment for a resort
  15. Care Opportunity for a upset Gst
  16. Bank Conference Call
  17. Be empathetic
  18. Tell the guest about an attraction.
  19. Complaint action and follow up.
  20. Brag on a co-worker about a great call
  21. Have a great call action.
  22. Enroll a gst in Gold Passport.
  23. Say My Pleasure
  24. Send Postcard for a resort