HotelComplimentfor aRegencyWelcomethe gstback tothe hotel.BeempatheticAsk gstabouttheir stay.CourtesyFollowupCareOpportunityfor a upsetGstName anactivity theGst did atthe hotelSend APostcardfor a ParkEnroll agst inGoldPassport.Make aGstlaughTell theguestabout anattraction.Say MyPleasureBrag on aco-workerabout agreat callHave agreat callaction.Send apost cardfor Andaz.Receive acomplimentfrom a gstBankConferenceCallUse aemailtemplateComplaintaction andfollow up.HotelComplimentfor a resortSendPostcardfor aresortThank aguest fortheirLoyaltyWow anescalatedguestCareOpportunityfor a futurestayHotelComplimentfor aRegencyWelcomethe gstback tothe hotel.BeempatheticAsk gstabouttheir stay.CourtesyFollowupCareOpportunityfor a upsetGstName anactivity theGst did atthe hotelSend APostcardfor a ParkEnroll agst inGoldPassport.Make aGstlaughTell theguestabout anattraction.Say MyPleasureBrag on aco-workerabout agreat callHave agreat callaction.Send apost cardfor Andaz.Receive acomplimentfrom a gstBankConferenceCallUse aemailtemplateComplaintaction andfollow up.HotelComplimentfor a resortSendPostcardfor aresortThank aguest fortheirLoyaltyWow anescalatedguestCareOpportunityfor a futurestay

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hotel Compliment for a Regency
  2. Welcome the gst back to the hotel.
  3. Be empathetic
  4. Ask gst about their stay.
  5. Courtesy Follow up
  6. Care Opportunity for a upset Gst
  7. Name an activity the Gst did at the hotel
  8. Send A Postcard for a Park
  9. Enroll a gst in Gold Passport.
  10. Make a Gst laugh
  11. Tell the guest about an attraction.
  12. Say My Pleasure
  13. Brag on a co-worker about a great call
  14. Have a great call action.
  15. Send a post card for Andaz.
  16. Receive a compliment from a gst
  17. Bank Conference Call
  18. Use a email template
  19. Complaint action and follow up.
  20. Hotel Compliment for a resort
  21. Send Postcard for a resort
  22. Thank a guest for their Loyalty
  23. Wow an escalated guest
  24. Care Opportunity for a future stay