HotelComplimentfor a resortMake aGstlaughReceive acomplimentfrom a gstCourtesyFollowupSend apost cardfor Andaz.Enroll agst inGoldPassport.Have agreat callaction.CareOpportunityfor a upsetGstUse aemailtemplateAsk gstabouttheir stay.Welcomethe gstback tothe hotel.BankConferenceCallSendPostcardfor aresortThank aguest fortheirLoyaltySay MyPleasureBeempatheticCareOpportunityfor a futurestayTell theguestabout anattraction.Brag on aco-workerabout agreat callComplaintaction andfollow up.HotelComplimentfor aRegencySend APostcardfor a ParkName anactivity theGst did atthe hotelWow anescalatedguestHotelComplimentfor a resortMake aGstlaughReceive acomplimentfrom a gstCourtesyFollowupSend apost cardfor Andaz.Enroll agst inGoldPassport.Have agreat callaction.CareOpportunityfor a upsetGstUse aemailtemplateAsk gstabouttheir stay.Welcomethe gstback tothe hotel.BankConferenceCallSendPostcardfor aresortThank aguest fortheirLoyaltySay MyPleasureBeempatheticCareOpportunityfor a futurestayTell theguestabout anattraction.Brag on aco-workerabout agreat callComplaintaction andfollow up.HotelComplimentfor aRegencySend APostcardfor a ParkName anactivity theGst did atthe hotelWow anescalatedguest

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Hotel Compliment for a resort
  2. Make a Gst laugh
  3. Receive a compliment from a gst
  4. Courtesy Follow up
  5. Send a post card for Andaz.
  6. Enroll a gst in Gold Passport.
  7. Have a great call action.
  8. Care Opportunity for a upset Gst
  9. Use a email template
  10. Ask gst about their stay.
  11. Welcome the gst back to the hotel.
  12. Bank Conference Call
  13. Send Postcard for a resort
  14. Thank a guest for their Loyalty
  15. Say My Pleasure
  16. Be empathetic
  17. Care Opportunity for a future stay
  18. Tell the guest about an attraction.
  19. Brag on a co-worker about a great call
  20. Complaint action and follow up.
  21. Hotel Compliment for a Regency
  22. Send A Postcard for a Park
  23. Name an activity the Gst did at the hotel
  24. Wow an escalated guest