Brag on aco-workerabout agreat callHave agreat callaction.HotelComplimentfor aRegencyName anactivity theGst did atthe hotelSend APostcardfor a ParkEnroll agst inGoldPassport.CareOpportunityfor a upsetGstSend apost cardfor Andaz.Tell theguestabout anattraction.Welcomethe gstback tothe hotel.Thank aguest fortheirLoyaltySendPostcardfor aresortBeempatheticMake aGstlaughUse aemailtemplateHotelComplimentfor a resortBankConferenceCallSay MyPleasureReceive acomplimentfrom a gstAsk gstabouttheir stay.CareOpportunityfor a futurestayWow anescalatedguestComplaintaction andfollow up.CourtesyFollowupBrag on aco-workerabout agreat callHave agreat callaction.HotelComplimentfor aRegencyName anactivity theGst did atthe hotelSend APostcardfor a ParkEnroll agst inGoldPassport.CareOpportunityfor a upsetGstSend apost cardfor Andaz.Tell theguestabout anattraction.Welcomethe gstback tothe hotel.Thank aguest fortheirLoyaltySendPostcardfor aresortBeempatheticMake aGstlaughUse aemailtemplateHotelComplimentfor a resortBankConferenceCallSay MyPleasureReceive acomplimentfrom a gstAsk gstabouttheir stay.CareOpportunityfor a futurestayWow anescalatedguestComplaintaction andfollow up.CourtesyFollowup

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Brag on a co-worker about a great call
  2. Have a great call action.
  3. Hotel Compliment for a Regency
  4. Name an activity the Gst did at the hotel
  5. Send A Postcard for a Park
  6. Enroll a gst in Gold Passport.
  7. Care Opportunity for a upset Gst
  8. Send a post card for Andaz.
  9. Tell the guest about an attraction.
  10. Welcome the gst back to the hotel.
  11. Thank a guest for their Loyalty
  12. Send Postcard for a resort
  13. Be empathetic
  14. Make a Gst laugh
  15. Use a email template
  16. Hotel Compliment for a resort
  17. Bank Conference Call
  18. Say My Pleasure
  19. Receive a compliment from a gst
  20. Ask gst about their stay.
  21. Care Opportunity for a future stay
  22. Wow an escalated guest
  23. Complaint action and follow up.
  24. Courtesy Follow up