Ask gstabouttheir stay.Use aemailtemplateSay MyPleasureTell theguestabout anattraction.Thank aguest fortheirLoyaltyHave agreat callaction.BeempatheticSendPostcardfor aresortHotelComplimentfor a resortHotelComplimentfor aRegencyEnroll agst inGoldPassport.Welcomethe gstback tothe hotel.CareOpportunityfor a upsetGstMake aGstlaughBankConferenceCallSend APostcardfor a ParkSend apost cardfor Andaz.Complaintaction andfollow up.Name anactivity theGst did atthe hotelWow anescalatedguestCareOpportunityfor a futurestayReceive acomplimentfrom a gstBrag on aco-workerabout agreat callCourtesyFollowupAsk gstabouttheir stay.Use aemailtemplateSay MyPleasureTell theguestabout anattraction.Thank aguest fortheirLoyaltyHave agreat callaction.BeempatheticSendPostcardfor aresortHotelComplimentfor a resortHotelComplimentfor aRegencyEnroll agst inGoldPassport.Welcomethe gstback tothe hotel.CareOpportunityfor a upsetGstMake aGstlaughBankConferenceCallSend APostcardfor a ParkSend apost cardfor Andaz.Complaintaction andfollow up.Name anactivity theGst did atthe hotelWow anescalatedguestCareOpportunityfor a futurestayReceive acomplimentfrom a gstBrag on aco-workerabout agreat callCourtesyFollowup

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask gst about their stay.
  2. Use a email template
  3. Say My Pleasure
  4. Tell the guest about an attraction.
  5. Thank a guest for their Loyalty
  6. Have a great call action.
  7. Be empathetic
  8. Send Postcard for a resort
  9. Hotel Compliment for a resort
  10. Hotel Compliment for a Regency
  11. Enroll a gst in Gold Passport.
  12. Welcome the gst back to the hotel.
  13. Care Opportunity for a upset Gst
  14. Make a Gst laugh
  15. Bank Conference Call
  16. Send A Postcard for a Park
  17. Send a post card for Andaz.
  18. Complaint action and follow up.
  19. Name an activity the Gst did at the hotel
  20. Wow an escalated guest
  21. Care Opportunity for a future stay
  22. Receive a compliment from a gst
  23. Brag on a co-worker about a great call
  24. Courtesy Follow up