Use aemailtemplateComplaintaction andfollow up.BankConferenceCallTell theguestabout anattraction.CourtesyFollowupMake aGstlaughEnroll agst inGoldPassport.CareOpportunityfor a futurestayWow anescalatedguestSend APostcardfor a ParkReceive acomplimentfrom a gstName anactivity theGst did atthe hotelHotelComplimentfor a resortThank aguest fortheirLoyaltySay MyPleasureCareOpportunityfor a upsetGstHotelComplimentfor aRegencySendPostcardfor aresortWelcomethe gstback tothe hotel.Ask gstabouttheir stay.Brag on aco-workerabout agreat callHave agreat callaction.BeempatheticSend apost cardfor Andaz.Use aemailtemplateComplaintaction andfollow up.BankConferenceCallTell theguestabout anattraction.CourtesyFollowupMake aGstlaughEnroll agst inGoldPassport.CareOpportunityfor a futurestayWow anescalatedguestSend APostcardfor a ParkReceive acomplimentfrom a gstName anactivity theGst did atthe hotelHotelComplimentfor a resortThank aguest fortheirLoyaltySay MyPleasureCareOpportunityfor a upsetGstHotelComplimentfor aRegencySendPostcardfor aresortWelcomethe gstback tothe hotel.Ask gstabouttheir stay.Brag on aco-workerabout agreat callHave agreat callaction.BeempatheticSend apost cardfor Andaz.

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Use a email template
  2. Complaint action and follow up.
  3. Bank Conference Call
  4. Tell the guest about an attraction.
  5. Courtesy Follow up
  6. Make a Gst laugh
  7. Enroll a gst in Gold Passport.
  8. Care Opportunity for a future stay
  9. Wow an escalated guest
  10. Send A Postcard for a Park
  11. Receive a compliment from a gst
  12. Name an activity the Gst did at the hotel
  13. Hotel Compliment for a resort
  14. Thank a guest for their Loyalty
  15. Say My Pleasure
  16. Care Opportunity for a upset Gst
  17. Hotel Compliment for a Regency
  18. Send Postcard for a resort
  19. Welcome the gst back to the hotel.
  20. Ask gst about their stay.
  21. Brag on a co-worker about a great call
  22. Have a great call action.
  23. Be empathetic
  24. Send a post card for Andaz.