BankConferenceCallEnroll agst inGoldPassport.Thank aguest fortheirLoyaltyBeempatheticCourtesyFollowupWow anescalatedguestMake aGstlaughHave agreat callaction.CareOpportunityfor a futurestayUse aemailtemplateSend apost cardfor Andaz.HotelComplimentfor aRegencyCareOpportunityfor a upsetGstHotelComplimentfor a resortAsk gstabouttheir stay.Tell theguestabout anattraction.Say MyPleasureWelcomethe gstback tothe hotel.Name anactivity theGst did atthe hotelBrag on aco-workerabout agreat callComplaintaction andfollow up.SendPostcardfor aresortReceive acomplimentfrom a gstSend APostcardfor a ParkBankConferenceCallEnroll agst inGoldPassport.Thank aguest fortheirLoyaltyBeempatheticCourtesyFollowupWow anescalatedguestMake aGstlaughHave agreat callaction.CareOpportunityfor a futurestayUse aemailtemplateSend apost cardfor Andaz.HotelComplimentfor aRegencyCareOpportunityfor a upsetGstHotelComplimentfor a resortAsk gstabouttheir stay.Tell theguestabout anattraction.Say MyPleasureWelcomethe gstback tothe hotel.Name anactivity theGst did atthe hotelBrag on aco-workerabout agreat callComplaintaction andfollow up.SendPostcardfor aresortReceive acomplimentfrom a gstSend APostcardfor a Park

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Bank Conference Call
  2. Enroll a gst in Gold Passport.
  3. Thank a guest for their Loyalty
  4. Be empathetic
  5. Courtesy Follow up
  6. Wow an escalated guest
  7. Make a Gst laugh
  8. Have a great call action.
  9. Care Opportunity for a future stay
  10. Use a email template
  11. Send a post card for Andaz.
  12. Hotel Compliment for a Regency
  13. Care Opportunity for a upset Gst
  14. Hotel Compliment for a resort
  15. Ask gst about their stay.
  16. Tell the guest about an attraction.
  17. Say My Pleasure
  18. Welcome the gst back to the hotel.
  19. Name an activity the Gst did at the hotel
  20. Brag on a co-worker about a great call
  21. Complaint action and follow up.
  22. Send Postcard for a resort
  23. Receive a compliment from a gst
  24. Send A Postcard for a Park