CareOpportunityfor a upsetGstComplaintaction andfollow up.BeempatheticTell theguestabout anattraction.Have agreat callaction.Thank aguest fortheirLoyaltyCourtesyFollowupCareOpportunityfor a futurestayWow anescalatedguestMake aGstlaughName anactivity theGst did atthe hotelSay MyPleasureWelcomethe gstback tothe hotel.HotelComplimentfor a resortBrag on aco-workerabout agreat callReceive acomplimentfrom a gstAsk gstabouttheir stay.Enroll agst inGoldPassport.Send APostcardfor a ParkSend apost cardfor Andaz.Use aemailtemplateBankConferenceCallHotelComplimentfor aRegencySendPostcardfor aresortCareOpportunityfor a upsetGstComplaintaction andfollow up.BeempatheticTell theguestabout anattraction.Have agreat callaction.Thank aguest fortheirLoyaltyCourtesyFollowupCareOpportunityfor a futurestayWow anescalatedguestMake aGstlaughName anactivity theGst did atthe hotelSay MyPleasureWelcomethe gstback tothe hotel.HotelComplimentfor a resortBrag on aco-workerabout agreat callReceive acomplimentfrom a gstAsk gstabouttheir stay.Enroll agst inGoldPassport.Send APostcardfor a ParkSend apost cardfor Andaz.Use aemailtemplateBankConferenceCallHotelComplimentfor aRegencySendPostcardfor aresort

Guest Experience - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Care Opportunity for a upset Gst
  2. Complaint action and follow up.
  3. Be empathetic
  4. Tell the guest about an attraction.
  5. Have a great call action.
  6. Thank a guest for their Loyalty
  7. Courtesy Follow up
  8. Care Opportunity for a future stay
  9. Wow an escalated guest
  10. Make a Gst laugh
  11. Name an activity the Gst did at the hotel
  12. Say My Pleasure
  13. Welcome the gst back to the hotel.
  14. Hotel Compliment for a resort
  15. Brag on a co-worker about a great call
  16. Receive a compliment from a gst
  17. Ask gst about their stay.
  18. Enroll a gst in Gold Passport.
  19. Send A Postcard for a Park
  20. Send a post card for Andaz.
  21. Use a email template
  22. Bank Conference Call
  23. Hotel Compliment for a Regency
  24. Send Postcard for a resort