ABSOLUTELYNicespeakingwith youThank youfor allowingus to resolvethis for youHAVE ASAFETRIPweappreciateyourfeedbackIUNDERSTANDYOURCONCERNLETS TAKEA LOOKTOGETHERI amconfidentthis will beresolvedHave alovelydaythank youfor lettingus knowhave iresolvedevrything foryou todayI am sorrythis ishappeningcertainlylet's getthiscorrectedFEELBETTERSOONyou havereachedthe rightpersonWE VALUEYOURRELATIONSHIPRESOLUTIONI WOULDBE MORETHANHAPPY TOI'm glad iwas ableto resolveyour issuewe arehere tohelpSOSORRYTO HEARTHATCONGRATULATIONSON YOUR HOMEI knowthis canbefrustratingABSOLUTELYNicespeakingwith youThank youfor allowingus to resolvethis for youHAVE ASAFETRIPweappreciateyourfeedbackIUNDERSTANDYOURCONCERNLETS TAKEA LOOKTOGETHERI amconfidentthis will beresolvedHave alovelydaythank youfor lettingus knowhave iresolvedevrything foryou todayI am sorrythis ishappeningcertainlylet's getthiscorrectedFEELBETTERSOONyou havereachedthe rightpersonWE VALUEYOURRELATIONSHIPRESOLUTIONI WOULDBE MORETHANHAPPY TOI'm glad iwas ableto resolveyour issuewe arehere tohelpSOSORRYTO HEARTHATCONGRATULATIONSON YOUR HOMEI knowthis canbefrustrating

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ABSOLUTELY
  2. Nice speaking with you
  3. Thank you for allowing us to resolve this for you
  4. HAVE A SAFE TRIP
  5. we appreciate your feedback
  6. I UNDERSTAND YOUR CONCERN
  7. LETS TAKE A LOOK TOGETHER
  8. I am confident this will be resolved
  9. Have a lovely day
  10. thank you for letting us know
  11. have i resolved evrything for you today
  12. I am sorry this is happening
  13. certainly
  14. let's get this corrected
  15. FEEL BETTER SOON
  16. you have reached the right person
  17. WE VALUE YOUR RELATIONSHIP
  18. RESOLUTION
  19. I WOULD BE MORE THAN HAPPY TO
  20. I'm glad i was able to resolve your issue
  21. we are here to help
  22. SO SORRY TO HEAR THAT
  23. CONGRATULATIONS ON YOUR HOME
  24. I know this can be frustrating