let's getthiscorrectedIUNDERSTANDYOURCONCERNwe arehere tohelpNicespeakingwith youCONGRATULATIONSON YOUR HOMEABSOLUTELYI WOULDBE MORETHANHAPPY TOThank youfor allowingus to resolvethis for youRESOLUTIONSOSORRYTO HEARTHATHave alovelydayI am sorrythis ishappeningcertainlyFEELBETTERSOONLETS TAKEA LOOKTOGETHERI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issuehave iresolvedevrything foryou todayHAVE ASAFETRIPyou havereachedthe rightpersonthank youfor lettingus knowI knowthis canbefrustratingweappreciateyourfeedbackWE VALUEYOURRELATIONSHIPlet's getthiscorrectedIUNDERSTANDYOURCONCERNwe arehere tohelpNicespeakingwith youCONGRATULATIONSON YOUR HOMEABSOLUTELYI WOULDBE MORETHANHAPPY TOThank youfor allowingus to resolvethis for youRESOLUTIONSOSORRYTO HEARTHATHave alovelydayI am sorrythis ishappeningcertainlyFEELBETTERSOONLETS TAKEA LOOKTOGETHERI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issuehave iresolvedevrything foryou todayHAVE ASAFETRIPyou havereachedthe rightpersonthank youfor lettingus knowI knowthis canbefrustratingweappreciateyourfeedbackWE VALUEYOURRELATIONSHIP

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. let's get this corrected
  2. I UNDERSTAND YOUR CONCERN
  3. we are here to help
  4. Nice speaking with you
  5. CONGRATULATIONS ON YOUR HOME
  6. ABSOLUTELY
  7. I WOULD BE MORE THAN HAPPY TO
  8. Thank you for allowing us to resolve this for you
  9. RESOLUTION
  10. SO SORRY TO HEAR THAT
  11. Have a lovely day
  12. I am sorry this is happening
  13. certainly
  14. FEEL BETTER SOON
  15. LETS TAKE A LOOK TOGETHER
  16. I am confident this will be resolved
  17. I'm glad i was able to resolve your issue
  18. have i resolved evrything for you today
  19. HAVE A SAFE TRIP
  20. you have reached the right person
  21. thank you for letting us know
  22. I know this can be frustrating
  23. we appreciate your feedback
  24. WE VALUE YOUR RELATIONSHIP