IUNDERSTANDYOURCONCERNHAVE ASAFETRIPLETS TAKEA LOOKTOGETHERcertainlyRESOLUTIONyou havereachedthe rightpersonI knowthis canbefrustratingSOSORRYTO HEARTHATI'm glad iwas ableto resolveyour issueCONGRATULATIONSON YOUR HOMElet's getthiscorrectedI amconfidentthis will beresolvedI WOULDBE MORETHANHAPPY TOThank youfor allowingus to resolvethis for youABSOLUTELYHave alovelydayFEELBETTERSOONweappreciateyourfeedbackWE VALUEYOURRELATIONSHIPNicespeakingwith youthank youfor lettingus knowI am sorrythis ishappeningwe arehere tohelphave iresolvedevrything foryou todayIUNDERSTANDYOURCONCERNHAVE ASAFETRIPLETS TAKEA LOOKTOGETHERcertainlyRESOLUTIONyou havereachedthe rightpersonI knowthis canbefrustratingSOSORRYTO HEARTHATI'm glad iwas ableto resolveyour issueCONGRATULATIONSON YOUR HOMElet's getthiscorrectedI amconfidentthis will beresolvedI WOULDBE MORETHANHAPPY TOThank youfor allowingus to resolvethis for youABSOLUTELYHave alovelydayFEELBETTERSOONweappreciateyourfeedbackWE VALUEYOURRELATIONSHIPNicespeakingwith youthank youfor lettingus knowI am sorrythis ishappeningwe arehere tohelphave iresolvedevrything foryou today

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I UNDERSTAND YOUR CONCERN
  2. HAVE A SAFE TRIP
  3. LETS TAKE A LOOK TOGETHER
  4. certainly
  5. RESOLUTION
  6. you have reached the right person
  7. I know this can be frustrating
  8. SO SORRY TO HEAR THAT
  9. I'm glad i was able to resolve your issue
  10. CONGRATULATIONS ON YOUR HOME
  11. let's get this corrected
  12. I am confident this will be resolved
  13. I WOULD BE MORE THAN HAPPY TO
  14. Thank you for allowing us to resolve this for you
  15. ABSOLUTELY
  16. Have a lovely day
  17. FEEL BETTER SOON
  18. we appreciate your feedback
  19. WE VALUE YOUR RELATIONSHIP
  20. Nice speaking with you
  21. thank you for letting us know
  22. I am sorry this is happening
  23. we are here to help
  24. have i resolved evrything for you today