I knowthis canbefrustratingI amconfidentthis will beresolvedCONGRATULATIONSON YOUR HOMEhave iresolvedevrything foryou todayyou havereachedthe rightpersoncertainlyI WOULDBE MORETHANHAPPY TOLETS TAKEA LOOKTOGETHERI am sorrythis ishappeningthank youfor lettingus knowFEELBETTERSOONlet's getthiscorrectedNicespeakingwith youHAVE ASAFETRIPweappreciateyourfeedbackIUNDERSTANDYOURCONCERNABSOLUTELYHave alovelydayThank youfor allowingus to resolvethis for youI'm glad iwas ableto resolveyour issueRESOLUTIONSOSORRYTO HEARTHATWE VALUEYOURRELATIONSHIPwe arehere tohelpI knowthis canbefrustratingI amconfidentthis will beresolvedCONGRATULATIONSON YOUR HOMEhave iresolvedevrything foryou todayyou havereachedthe rightpersoncertainlyI WOULDBE MORETHANHAPPY TOLETS TAKEA LOOKTOGETHERI am sorrythis ishappeningthank youfor lettingus knowFEELBETTERSOONlet's getthiscorrectedNicespeakingwith youHAVE ASAFETRIPweappreciateyourfeedbackIUNDERSTANDYOURCONCERNABSOLUTELYHave alovelydayThank youfor allowingus to resolvethis for youI'm glad iwas ableto resolveyour issueRESOLUTIONSOSORRYTO HEARTHATWE VALUEYOURRELATIONSHIPwe arehere tohelp

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I know this can be frustrating
  2. I am confident this will be resolved
  3. CONGRATULATIONS ON YOUR HOME
  4. have i resolved evrything for you today
  5. you have reached the right person
  6. certainly
  7. I WOULD BE MORE THAN HAPPY TO
  8. LETS TAKE A LOOK TOGETHER
  9. I am sorry this is happening
  10. thank you for letting us know
  11. FEEL BETTER SOON
  12. let's get this corrected
  13. Nice speaking with you
  14. HAVE A SAFE TRIP
  15. we appreciate your feedback
  16. I UNDERSTAND YOUR CONCERN
  17. ABSOLUTELY
  18. Have a lovely day
  19. Thank you for allowing us to resolve this for you
  20. I'm glad i was able to resolve your issue
  21. RESOLUTION
  22. SO SORRY TO HEAR THAT
  23. WE VALUE YOUR RELATIONSHIP
  24. we are here to help