you havereachedthe rightpersonI am sorrythis ishappeningABSOLUTELYI knowthis canbefrustratingI amconfidentthis will beresolvedcertainlyI WOULDBE MORETHANHAPPY TOhave iresolvedevrything foryou todayweappreciateyourfeedbackRESOLUTIONwe arehere tohelpthank youfor lettingus knowCONGRATULATIONSON YOUR HOMELETS TAKEA LOOKTOGETHERWE VALUEYOURRELATIONSHIPSOSORRYTO HEARTHATThank youfor allowingus to resolvethis for youI'm glad iwas ableto resolveyour issuelet's getthiscorrectedHAVE ASAFETRIPNicespeakingwith youHave alovelydayFEELBETTERSOONIUNDERSTANDYOURCONCERNyou havereachedthe rightpersonI am sorrythis ishappeningABSOLUTELYI knowthis canbefrustratingI amconfidentthis will beresolvedcertainlyI WOULDBE MORETHANHAPPY TOhave iresolvedevrything foryou todayweappreciateyourfeedbackRESOLUTIONwe arehere tohelpthank youfor lettingus knowCONGRATULATIONSON YOUR HOMELETS TAKEA LOOKTOGETHERWE VALUEYOURRELATIONSHIPSOSORRYTO HEARTHATThank youfor allowingus to resolvethis for youI'm glad iwas ableto resolveyour issuelet's getthiscorrectedHAVE ASAFETRIPNicespeakingwith youHave alovelydayFEELBETTERSOONIUNDERSTANDYOURCONCERN

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. you have reached the right person
  2. I am sorry this is happening
  3. ABSOLUTELY
  4. I know this can be frustrating
  5. I am confident this will be resolved
  6. certainly
  7. I WOULD BE MORE THAN HAPPY TO
  8. have i resolved evrything for you today
  9. we appreciate your feedback
  10. RESOLUTION
  11. we are here to help
  12. thank you for letting us know
  13. CONGRATULATIONS ON YOUR HOME
  14. LETS TAKE A LOOK TOGETHER
  15. WE VALUE YOUR RELATIONSHIP
  16. SO SORRY TO HEAR THAT
  17. Thank you for allowing us to resolve this for you
  18. I'm glad i was able to resolve your issue
  19. let's get this corrected
  20. HAVE A SAFE TRIP
  21. Nice speaking with you
  22. Have a lovely day
  23. FEEL BETTER SOON
  24. I UNDERSTAND YOUR CONCERN