I am sorrythis ishappeningHave alovelydaylet's getthiscorrectedyou havereachedthe rightpersonABSOLUTELYThank youfor allowingus to resolvethis for youIUNDERSTANDYOURCONCERNRESOLUTIONhave iresolvedevrything foryou todaySOSORRYTO HEARTHATI'm glad iwas ableto resolveyour issuewe arehere tohelpweappreciateyourfeedbackCONGRATULATIONSON YOUR HOMEI amconfidentthis will beresolvedWE VALUEYOURRELATIONSHIPLETS TAKEA LOOKTOGETHERNicespeakingwith youthank youfor lettingus knowHAVE ASAFETRIPcertainlyFEELBETTERSOONI WOULDBE MORETHANHAPPY TOI knowthis canbefrustratingI am sorrythis ishappeningHave alovelydaylet's getthiscorrectedyou havereachedthe rightpersonABSOLUTELYThank youfor allowingus to resolvethis for youIUNDERSTANDYOURCONCERNRESOLUTIONhave iresolvedevrything foryou todaySOSORRYTO HEARTHATI'm glad iwas ableto resolveyour issuewe arehere tohelpweappreciateyourfeedbackCONGRATULATIONSON YOUR HOMEI amconfidentthis will beresolvedWE VALUEYOURRELATIONSHIPLETS TAKEA LOOKTOGETHERNicespeakingwith youthank youfor lettingus knowHAVE ASAFETRIPcertainlyFEELBETTERSOONI WOULDBE MORETHANHAPPY TOI knowthis canbefrustrating

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am sorry this is happening
  2. Have a lovely day
  3. let's get this corrected
  4. you have reached the right person
  5. ABSOLUTELY
  6. Thank you for allowing us to resolve this for you
  7. I UNDERSTAND YOUR CONCERN
  8. RESOLUTION
  9. have i resolved evrything for you today
  10. SO SORRY TO HEAR THAT
  11. I'm glad i was able to resolve your issue
  12. we are here to help
  13. we appreciate your feedback
  14. CONGRATULATIONS ON YOUR HOME
  15. I am confident this will be resolved
  16. WE VALUE YOUR RELATIONSHIP
  17. LETS TAKE A LOOK TOGETHER
  18. Nice speaking with you
  19. thank you for letting us know
  20. HAVE A SAFE TRIP
  21. certainly
  22. FEEL BETTER SOON
  23. I WOULD BE MORE THAN HAPPY TO
  24. I know this can be frustrating