thank youfor lettingus knowI am sorrythis ishappeningI'm glad iwas ableto resolveyour issueIUNDERSTANDYOURCONCERNyou havereachedthe rightpersonweappreciateyourfeedbackSOSORRYTO HEARTHATABSOLUTELYWE VALUEYOURRELATIONSHIPNicespeakingwith youcertainlyLETS TAKEA LOOKTOGETHERI knowthis canbefrustratingHAVE ASAFETRIPHave alovelydayFEELBETTERSOONhave iresolvedevrything foryou todaylet's getthiscorrectedThank youfor allowingus to resolvethis for youRESOLUTIONCONGRATULATIONSON YOUR HOMEI WOULDBE MORETHANHAPPY TOI amconfidentthis will beresolvedwe arehere tohelpthank youfor lettingus knowI am sorrythis ishappeningI'm glad iwas ableto resolveyour issueIUNDERSTANDYOURCONCERNyou havereachedthe rightpersonweappreciateyourfeedbackSOSORRYTO HEARTHATABSOLUTELYWE VALUEYOURRELATIONSHIPNicespeakingwith youcertainlyLETS TAKEA LOOKTOGETHERI knowthis canbefrustratingHAVE ASAFETRIPHave alovelydayFEELBETTERSOONhave iresolvedevrything foryou todaylet's getthiscorrectedThank youfor allowingus to resolvethis for youRESOLUTIONCONGRATULATIONSON YOUR HOMEI WOULDBE MORETHANHAPPY TOI amconfidentthis will beresolvedwe arehere tohelp

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. thank you for letting us know
  2. I am sorry this is happening
  3. I'm glad i was able to resolve your issue
  4. I UNDERSTAND YOUR CONCERN
  5. you have reached the right person
  6. we appreciate your feedback
  7. SO SORRY TO HEAR THAT
  8. ABSOLUTELY
  9. WE VALUE YOUR RELATIONSHIP
  10. Nice speaking with you
  11. certainly
  12. LETS TAKE A LOOK TOGETHER
  13. I know this can be frustrating
  14. HAVE A SAFE TRIP
  15. Have a lovely day
  16. FEEL BETTER SOON
  17. have i resolved evrything for you today
  18. let's get this corrected
  19. Thank you for allowing us to resolve this for you
  20. RESOLUTION
  21. CONGRATULATIONS ON YOUR HOME
  22. I WOULD BE MORE THAN HAPPY TO
  23. I am confident this will be resolved
  24. we are here to help