I am sorrythis ishappeningABSOLUTELYweappreciateyourfeedbackWE VALUEYOURRELATIONSHIPCONGRATULATIONSON YOUR HOMEthank youfor lettingus knowcertainlyRESOLUTIONHave alovelydayIUNDERSTANDYOURCONCERNSOSORRYTO HEARTHATThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueNicespeakingwith youI knowthis canbefrustratingLETS TAKEA LOOKTOGETHERI WOULDBE MORETHANHAPPY TOHAVE ASAFETRIPlet's getthiscorrectedwe arehere tohelpyou havereachedthe rightpersonhave iresolvedevrything foryou todayFEELBETTERSOONI am sorrythis ishappeningABSOLUTELYweappreciateyourfeedbackWE VALUEYOURRELATIONSHIPCONGRATULATIONSON YOUR HOMEthank youfor lettingus knowcertainlyRESOLUTIONHave alovelydayIUNDERSTANDYOURCONCERNSOSORRYTO HEARTHATThank youfor allowingus to resolvethis for youI amconfidentthis will beresolvedI'm glad iwas ableto resolveyour issueNicespeakingwith youI knowthis canbefrustratingLETS TAKEA LOOKTOGETHERI WOULDBE MORETHANHAPPY TOHAVE ASAFETRIPlet's getthiscorrectedwe arehere tohelpyou havereachedthe rightpersonhave iresolvedevrything foryou todayFEELBETTERSOON

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I am sorry this is happening
  2. ABSOLUTELY
  3. we appreciate your feedback
  4. WE VALUE YOUR RELATIONSHIP
  5. CONGRATULATIONS ON YOUR HOME
  6. thank you for letting us know
  7. certainly
  8. RESOLUTION
  9. Have a lovely day
  10. I UNDERSTAND YOUR CONCERN
  11. SO SORRY TO HEAR THAT
  12. Thank you for allowing us to resolve this for you
  13. I am confident this will be resolved
  14. I'm glad i was able to resolve your issue
  15. Nice speaking with you
  16. I know this can be frustrating
  17. LETS TAKE A LOOK TOGETHER
  18. I WOULD BE MORE THAN HAPPY TO
  19. HAVE A SAFE TRIP
  20. let's get this corrected
  21. we are here to help
  22. you have reached the right person
  23. have i resolved evrything for you today
  24. FEEL BETTER SOON