certainlyNicespeakingwith youCONGRATULATIONSON YOUR HOMEweappreciateyourfeedbackRESOLUTIONThank youfor allowingus to resolvethis for youHAVE ASAFETRIPI'm glad iwas ableto resolveyour issueABSOLUTELYI am sorrythis ishappeningWE VALUEYOURRELATIONSHIPIUNDERSTANDYOURCONCERNlet's getthiscorrectedHave alovelydayI amconfidentthis will beresolvedhave iresolvedevrything foryou todayI WOULDBE MORETHANHAPPY TOyou havereachedthe rightpersonI knowthis canbefrustratingSOSORRYTO HEARTHATLETS TAKEA LOOKTOGETHERthank youfor lettingus knowFEELBETTERSOONwe arehere tohelpcertainlyNicespeakingwith youCONGRATULATIONSON YOUR HOMEweappreciateyourfeedbackRESOLUTIONThank youfor allowingus to resolvethis for youHAVE ASAFETRIPI'm glad iwas ableto resolveyour issueABSOLUTELYI am sorrythis ishappeningWE VALUEYOURRELATIONSHIPIUNDERSTANDYOURCONCERNlet's getthiscorrectedHave alovelydayI amconfidentthis will beresolvedhave iresolvedevrything foryou todayI WOULDBE MORETHANHAPPY TOyou havereachedthe rightpersonI knowthis canbefrustratingSOSORRYTO HEARTHATLETS TAKEA LOOKTOGETHERthank youfor lettingus knowFEELBETTERSOONwe arehere tohelp

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. certainly
  2. Nice speaking with you
  3. CONGRATULATIONS ON YOUR HOME
  4. we appreciate your feedback
  5. RESOLUTION
  6. Thank you for allowing us to resolve this for you
  7. HAVE A SAFE TRIP
  8. I'm glad i was able to resolve your issue
  9. ABSOLUTELY
  10. I am sorry this is happening
  11. WE VALUE YOUR RELATIONSHIP
  12. I UNDERSTAND YOUR CONCERN
  13. let's get this corrected
  14. Have a lovely day
  15. I am confident this will be resolved
  16. have i resolved evrything for you today
  17. I WOULD BE MORE THAN HAPPY TO
  18. you have reached the right person
  19. I know this can be frustrating
  20. SO SORRY TO HEAR THAT
  21. LETS TAKE A LOOK TOGETHER
  22. thank you for letting us know
  23. FEEL BETTER SOON
  24. we are here to help