SOSORRYTO HEARTHATWE VALUEYOURRELATIONSHIPRESOLUTIONLETS TAKEA LOOKTOGETHERCONGRATULATIONSON YOUR HOMEhave iresolvedevrything foryou todayFEELBETTERSOONIUNDERSTANDYOURCONCERNwe arehere tohelpThank youfor allowingus to resolvethis for youI WOULDBE MORETHANHAPPY TONicespeakingwith youlet's getthiscorrectedHAVE ASAFETRIPweappreciateyourfeedbackyou havereachedthe rightpersonI am sorrythis ishappeningcertainlyABSOLUTELYI amconfidentthis will beresolvedI knowthis canbefrustratingHave alovelydayI'm glad iwas ableto resolveyour issuethank youfor lettingus knowSOSORRYTO HEARTHATWE VALUEYOURRELATIONSHIPRESOLUTIONLETS TAKEA LOOKTOGETHERCONGRATULATIONSON YOUR HOMEhave iresolvedevrything foryou todayFEELBETTERSOONIUNDERSTANDYOURCONCERNwe arehere tohelpThank youfor allowingus to resolvethis for youI WOULDBE MORETHANHAPPY TONicespeakingwith youlet's getthiscorrectedHAVE ASAFETRIPweappreciateyourfeedbackyou havereachedthe rightpersonI am sorrythis ishappeningcertainlyABSOLUTELYI amconfidentthis will beresolvedI knowthis canbefrustratingHave alovelydayI'm glad iwas ableto resolveyour issuethank youfor lettingus know

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. SO SORRY TO HEAR THAT
  2. WE VALUE YOUR RELATIONSHIP
  3. RESOLUTION
  4. LETS TAKE A LOOK TOGETHER
  5. CONGRATULATIONS ON YOUR HOME
  6. have i resolved evrything for you today
  7. FEEL BETTER SOON
  8. I UNDERSTAND YOUR CONCERN
  9. we are here to help
  10. Thank you for allowing us to resolve this for you
  11. I WOULD BE MORE THAN HAPPY TO
  12. Nice speaking with you
  13. let's get this corrected
  14. HAVE A SAFE TRIP
  15. we appreciate your feedback
  16. you have reached the right person
  17. I am sorry this is happening
  18. certainly
  19. ABSOLUTELY
  20. I am confident this will be resolved
  21. I know this can be frustrating
  22. Have a lovely day
  23. I'm glad i was able to resolve your issue
  24. thank you for letting us know