CONGRATULATIONSON YOUR HOMEyou havereachedthe rightpersonHave alovelydayI'm glad iwas ableto resolveyour issueABSOLUTELYthank youfor lettingus knowSOSORRYTO HEARTHATI WOULDBE MORETHANHAPPY TORESOLUTIONThank youfor allowingus to resolvethis for youNicespeakingwith youI amconfidentthis will beresolvedhave iresolvedevrything foryou todayHAVE ASAFETRIPWE VALUEYOURRELATIONSHIPFEELBETTERSOONweappreciateyourfeedbackwe arehere tohelplet's getthiscorrectedLETS TAKEA LOOKTOGETHERI am sorrythis ishappeningI knowthis canbefrustratingIUNDERSTANDYOURCONCERNcertainlyCONGRATULATIONSON YOUR HOMEyou havereachedthe rightpersonHave alovelydayI'm glad iwas ableto resolveyour issueABSOLUTELYthank youfor lettingus knowSOSORRYTO HEARTHATI WOULDBE MORETHANHAPPY TORESOLUTIONThank youfor allowingus to resolvethis for youNicespeakingwith youI amconfidentthis will beresolvedhave iresolvedevrything foryou todayHAVE ASAFETRIPWE VALUEYOURRELATIONSHIPFEELBETTERSOONweappreciateyourfeedbackwe arehere tohelplet's getthiscorrectedLETS TAKEA LOOKTOGETHERI am sorrythis ishappeningI knowthis canbefrustratingIUNDERSTANDYOURCONCERNcertainly

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. CONGRATULATIONS ON YOUR HOME
  2. you have reached the right person
  3. Have a lovely day
  4. I'm glad i was able to resolve your issue
  5. ABSOLUTELY
  6. thank you for letting us know
  7. SO SORRY TO HEAR THAT
  8. I WOULD BE MORE THAN HAPPY TO
  9. RESOLUTION
  10. Thank you for allowing us to resolve this for you
  11. Nice speaking with you
  12. I am confident this will be resolved
  13. have i resolved evrything for you today
  14. HAVE A SAFE TRIP
  15. WE VALUE YOUR RELATIONSHIP
  16. FEEL BETTER SOON
  17. we appreciate your feedback
  18. we are here to help
  19. let's get this corrected
  20. LETS TAKE A LOOK TOGETHER
  21. I am sorry this is happening
  22. I know this can be frustrating
  23. I UNDERSTAND YOUR CONCERN
  24. certainly