let's getthiscorrectedFEELBETTERSOONThank youfor allowingus to resolvethis for youthank youfor lettingus knowABSOLUTELYHave alovelydayyou havereachedthe rightpersonI amconfidentthis will beresolvedWE VALUEYOURRELATIONSHIPLETS TAKEA LOOKTOGETHERI WOULDBE MORETHANHAPPY TOcertainlyRESOLUTIONIUNDERSTANDYOURCONCERNHAVE ASAFETRIPweappreciateyourfeedbackNicespeakingwith youI'm glad iwas ableto resolveyour issueI knowthis canbefrustratinghave iresolvedevrything foryou todaySOSORRYTO HEARTHATI am sorrythis ishappeningwe arehere tohelpCONGRATULATIONSON YOUR HOMElet's getthiscorrectedFEELBETTERSOONThank youfor allowingus to resolvethis for youthank youfor lettingus knowABSOLUTELYHave alovelydayyou havereachedthe rightpersonI amconfidentthis will beresolvedWE VALUEYOURRELATIONSHIPLETS TAKEA LOOKTOGETHERI WOULDBE MORETHANHAPPY TOcertainlyRESOLUTIONIUNDERSTANDYOURCONCERNHAVE ASAFETRIPweappreciateyourfeedbackNicespeakingwith youI'm glad iwas ableto resolveyour issueI knowthis canbefrustratinghave iresolvedevrything foryou todaySOSORRYTO HEARTHATI am sorrythis ishappeningwe arehere tohelpCONGRATULATIONSON YOUR HOME

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. let's get this corrected
  2. FEEL BETTER SOON
  3. Thank you for allowing us to resolve this for you
  4. thank you for letting us know
  5. ABSOLUTELY
  6. Have a lovely day
  7. you have reached the right person
  8. I am confident this will be resolved
  9. WE VALUE YOUR RELATIONSHIP
  10. LETS TAKE A LOOK TOGETHER
  11. I WOULD BE MORE THAN HAPPY TO
  12. certainly
  13. RESOLUTION
  14. I UNDERSTAND YOUR CONCERN
  15. HAVE A SAFE TRIP
  16. we appreciate your feedback
  17. Nice speaking with you
  18. I'm glad i was able to resolve your issue
  19. I know this can be frustrating
  20. have i resolved evrything for you today
  21. SO SORRY TO HEAR THAT
  22. I am sorry this is happening
  23. we are here to help
  24. CONGRATULATIONS ON YOUR HOME