you havereachedthe rightpersonSOSORRYTO HEARTHATCONGRATULATIONSON YOUR HOMEHAVE ASAFETRIPI knowthis canbefrustratingwe arehere tohelpThank youfor allowingus to resolvethis for youweappreciateyourfeedbackthank youfor lettingus knowI amconfidentthis will beresolvedhave iresolvedevrything foryou todayI am sorrythis ishappeningHave alovelydayI WOULDBE MORETHANHAPPY TOWE VALUEYOURRELATIONSHIPRESOLUTIONNicespeakingwith youFEELBETTERSOONABSOLUTELYI'm glad iwas ableto resolveyour issueIUNDERSTANDYOURCONCERNLETS TAKEA LOOKTOGETHERcertainlylet's getthiscorrectedyou havereachedthe rightpersonSOSORRYTO HEARTHATCONGRATULATIONSON YOUR HOMEHAVE ASAFETRIPI knowthis canbefrustratingwe arehere tohelpThank youfor allowingus to resolvethis for youweappreciateyourfeedbackthank youfor lettingus knowI amconfidentthis will beresolvedhave iresolvedevrything foryou todayI am sorrythis ishappeningHave alovelydayI WOULDBE MORETHANHAPPY TOWE VALUEYOURRELATIONSHIPRESOLUTIONNicespeakingwith youFEELBETTERSOONABSOLUTELYI'm glad iwas ableto resolveyour issueIUNDERSTANDYOURCONCERNLETS TAKEA LOOKTOGETHERcertainlylet's getthiscorrected

Empathy and Resolution - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. you have reached the right person
  2. SO SORRY TO HEAR THAT
  3. CONGRATULATIONS ON YOUR HOME
  4. HAVE A SAFE TRIP
  5. I know this can be frustrating
  6. we are here to help
  7. Thank you for allowing us to resolve this for you
  8. we appreciate your feedback
  9. thank you for letting us know
  10. I am confident this will be resolved
  11. have i resolved evrything for you today
  12. I am sorry this is happening
  13. Have a lovely day
  14. I WOULD BE MORE THAN HAPPY TO
  15. WE VALUE YOUR RELATIONSHIP
  16. RESOLUTION
  17. Nice speaking with you
  18. FEEL BETTER SOON
  19. ABSOLUTELY
  20. I'm glad i was able to resolve your issue
  21. I UNDERSTAND YOUR CONCERN
  22. LETS TAKE A LOOK TOGETHER
  23. certainly
  24. let's get this corrected