APPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLODid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKEREXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDTHANKYOU FORYOURTIMETODAYTHIS ISYOUR ONEAND ONLYCHANGE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MONEYMARKETACCOUNTSARE TIREDRATESNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADYOU AREAWESOMETHAT WOULDBEFRUSTERATINGDISCOVERIS HERETOHELP YOUSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHANKYOUFOR YOURBUSINESSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILI will bemore thanglad/ happyto assistyouOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BEFRIENDLYANDUPBEATNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODBECONFIDENTPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLODid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKEREXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDTHANKYOU FORYOURTIMETODAYTHIS ISYOUR ONEAND ONLYCHANGE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MONEYMARKETACCOUNTSARE TIREDRATESNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADYOU AREAWESOMETHAT WOULDBEFRUSTERATINGDISCOVERIS HERETOHELP YOUSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHANKYOUFOR YOURBUSINESSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILI will bemore thanglad/ happyto assistyouOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258BEFRIENDLYANDUPBEATNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODBECONFIDENTPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALL

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  2. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  3. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  4. THANK YOU FOR YOUR TIME TODAY
  5. THIS IS YOUR ONE AND ONLY CHANGE
  6. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  7. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  8. MONEY MARKET ACCOUNTS ARE TIRED RATES
  9. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  10. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  11. YOU ARE AWESOME
  12. THAT WOULD BE FRUSTERATING
  13. DISCOVER IS HERE TO HELP YOU
  14. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  15. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  16. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  17. THANK YOU FOR YOUR BUSINESS
  18. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  19. I will be more than glad/ happy to assist you
  20. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  21. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  22. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  23. BE FRIENDLY AND UPBEAT
  24. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  25. BE CONFIDENT
  26. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  27. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  28. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL