BEFRIENDLYANDUPBEATTHANKYOUFOR YOURBUSINESSMONEYMARKETACCOUNTSARE TIREDRATESDISCOVERIS HERETOHELP YOUOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLENOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THIS ISYOUR ONEAND ONLYCHANGEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIED2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258YOU AREAWESOMESMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERI will bemore thanglad/ happyto assistyouNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODTHAT WOULDBEFRUSTERATINGPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHANKYOU FORYOURTIMETODAYBEFRIENDLYANDUPBEATTHANKYOUFOR YOURBUSINESSMONEYMARKETACCOUNTSARE TIREDRATESDISCOVERIS HERETOHELP YOUOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLENOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THIS ISYOUR ONEAND ONLYCHANGEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIED2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258YOU AREAWESOMESMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERI will bemore thanglad/ happyto assistyouNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODTHAT WOULDBEFRUSTERATINGPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHANKYOU FORYOURTIMETODAY

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. BE FRIENDLY AND UPBEAT
  2. THANK YOU FOR YOUR BUSINESS
  3. MONEY MARKET ACCOUNTS ARE TIRED RATES
  4. DISCOVER IS HERE TO HELP YOU
  5. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  6. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  7. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  8. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  9. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  10. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  11. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  12. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  13. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  14. BE CONFIDENT
  15. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  16. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  17. THIS IS YOUR ONE AND ONLY CHANGE
  18. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  19. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  20. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  21. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  22. YOU ARE AWESOME
  23. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  24. I will be more than glad/ happy to assist you
  25. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  26. THAT WOULD BE FRUSTERATING
  27. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  28. THANK YOU FOR YOUR TIME TODAY