I will bemore thanglad/ happyto assistyou2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHAT WOULDBEFRUSTERATINGEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADTHANKYOUFOR YOURBUSINESSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHIS ISYOUR ONEAND ONLYCHANGEYOU AREAWESOMEBECONFIDENTAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOMONEYMARKETACCOUNTSARE TIREDRATESDISCOVERIS HERETOHELP YOUNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBEFRIENDLYANDUPBEATDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERTHANKYOU FORYOURTIMETODAYPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLI will bemore thanglad/ happyto assistyou2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHAT WOULDBEFRUSTERATINGEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADTHANKYOUFOR YOURBUSINESSONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHIS ISYOUR ONEAND ONLYCHANGEYOU AREAWESOMEBECONFIDENTAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOMONEYMARKETACCOUNTSARE TIREDRATESDISCOVERIS HERETOHELP YOUNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.NOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBEFRIENDLYANDUPBEATDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERTHANKYOU FORYOURTIMETODAYPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALL

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I will be more than glad/ happy to assist you
  2. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  3. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  4. THAT WOULD BE FRUSTERATING
  5. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  6. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  7. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  8. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  9. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  10. THANK YOU FOR YOUR BUSINESS
  11. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  12. THIS IS YOUR ONE AND ONLY CHANGE
  13. YOU ARE AWESOME
  14. BE CONFIDENT
  15. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  16. MONEY MARKET ACCOUNTS ARE TIRED RATES
  17. DISCOVER IS HERE TO HELP YOU
  18. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  19. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  20. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  21. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  22. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  23. BE FRIENDLY AND UPBEAT
  24. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  25. THANK YOU FOR YOUR TIME TODAY
  26. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  27. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  28. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL