Did the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERDISCOVERIS HERETOHELP YOUI will bemore thanglad/ happyto assistyouADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDTHANKYOUFOR YOURBUSINESSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 152582ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSYOU AREAWESOMEDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDTHIS ISYOUR ONEAND ONLYCHANGEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHANKYOU FORYOURTIMETODAYAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLENO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODBEFRIENDLYANDUPBEATNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MONEYMARKETACCOUNTSARE TIREDRATESTHAT WOULDBEFRUSTERATINGDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERDISCOVERIS HERETOHELP YOUI will bemore thanglad/ happyto assistyouADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDTHANKYOUFOR YOURBUSINESSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 152582ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSYOU AREAWESOMEDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDTHIS ISYOUR ONEAND ONLYCHANGEONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHANKYOU FORYOURTIMETODAYAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLENO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODBEFRIENDLYANDUPBEATNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHE ANNUALPERCENTAGERATE AS OFTODAYIS_________MONEYMARKETACCOUNTSARE TIREDRATESTHAT WOULDBEFRUSTERATING

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  2. DISCOVER IS HERE TO HELP YOU
  3. I will be more than glad/ happy to assist you
  4. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  5. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  6. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  7. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  8. THANK YOU FOR YOUR BUSINESS
  9. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  10. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  11. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  12. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  13. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  14. YOU ARE AWESOME
  15. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  16. THIS IS YOUR ONE AND ONLY CHANGE
  17. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  18. THANK YOU FOR YOUR TIME TODAY
  19. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  20. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  21. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  22. BE FRIENDLY AND UPBEAT
  23. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  24. BE CONFIDENT
  25. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  26. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  27. MONEY MARKET ACCOUNTS ARE TIRED RATES
  28. THAT WOULD BE FRUSTERATING