THAT WOULDBEFRUSTERATINGPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHIS ISYOUR ONEAND ONLYCHANGEI will bemore thanglad/ happyto assistyouONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODYOU AREAWESOMETHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOUDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANKYOUFOR YOURBUSINESSMONEYMARKETACCOUNTSARE TIREDRATESEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THE ANNUALPERCENTAGERATE AS OFTODAYIS_________Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOBEFRIENDLYANDUPBEATBECONFIDENTNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHAT WOULDBEFRUSTERATINGPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUETHIS ISYOUR ONEAND ONLYCHANGEI will bemore thanglad/ happyto assistyouONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODYOU AREAWESOMETHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOUDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHANKYOUFOR YOURBUSINESSMONEYMARKETACCOUNTSARE TIREDRATESEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THE ANNUALPERCENTAGERATE AS OFTODAYIS_________Rate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOBEFRIENDLYANDUPBEATBECONFIDENTNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALL

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. THAT WOULD BE FRUSTERATING
  2. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  3. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  4. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  5. THIS IS YOUR ONE AND ONLY CHANGE
  6. I will be more than glad/ happy to assist you
  7. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  8. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  9. YOU ARE AWESOME
  10. THANK YOU FOR YOUR TIME TODAY
  11. DISCOVER IS HERE TO HELP YOU
  12. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  13. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  14. THANK YOU FOR YOUR BUSINESS
  15. MONEY MARKET ACCOUNTS ARE TIRED RATES
  16. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  17. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  18. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  19. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  20. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  21. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  22. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  23. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  24. BE FRIENDLY AND UPBEAT
  25. BE CONFIDENT
  26. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  27. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  28. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL