BECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.Did the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERMONEYMARKETACCOUNTSARE TIREDRATESTHANKYOUFOR YOURBUSINESSYOU AREAWESOMETHIS ISYOUR ONEAND ONLYCHANGEMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILI will bemore thanglad/ happyto assistyouPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THANKYOU FORYOURTIMETODAYGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________DISCOVERIS HERETOHELP YOUBEFRIENDLYANDUPBEATBECONFIDENTHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.Did the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERMONEYMARKETACCOUNTSARE TIREDRATESTHANKYOUFOR YOURBUSINESSYOU AREAWESOMETHIS ISYOUR ONEAND ONLYCHANGEMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILI will bemore thanglad/ happyto assistyouPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THANKYOU FORYOURTIMETODAYGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________DISCOVERIS HERETOHELP YOUBEFRIENDLYANDUPBEAT

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. BE CONFIDENT
  2. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  3. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  4. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  5. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  6. MONEY MARKET ACCOUNTS ARE TIRED RATES
  7. THANK YOU FOR YOUR BUSINESS
  8. YOU ARE AWESOME
  9. THIS IS YOUR ONE AND ONLY CHANGE
  10. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  11. I will be more than glad/ happy to assist you
  12. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  13. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  14. THANK YOU FOR YOUR TIME TODAY
  15. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  16. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  17. THAT WOULD BE FRUSTERATING
  18. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  19. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  20. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  21. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  22. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  23. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  24. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  25. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  26. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  27. DISCOVER IS HERE TO HELP YOU
  28. BE FRIENDLY AND UPBEAT