Did the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDBEFRIENDLYANDUPBEATTHANKYOUFOR YOURBUSINESSI will bemore thanglad/ happyto assistyouTHAT WOULDBEFRUSTERATINGMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLODISCOVERIS HERETOHELP YOUSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THIS ISYOUR ONEAND ONLYCHANGEMONEYMARKETACCOUNTSARE TIREDRATESYOU AREAWESOMENOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDS2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSBECONFIDENTTHANKYOU FORYOURTIMETODAYPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.EXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDBEFRIENDLYANDUPBEATTHANKYOUFOR YOURBUSINESSI will bemore thanglad/ happyto assistyouTHAT WOULDBEFRUSTERATINGMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLODISCOVERIS HERETOHELP YOUSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THIS ISYOUR ONEAND ONLYCHANGEMONEYMARKETACCOUNTSARE TIREDRATESYOU AREAWESOMENOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDS2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSBECONFIDENTTHANKYOU FORYOURTIMETODAYPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIOD

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  2. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  3. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  4. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  5. BE FRIENDLY AND UPBEAT
  6. THANK YOU FOR YOUR BUSINESS
  7. I will be more than glad/ happy to assist you
  8. THAT WOULD BE FRUSTERATING
  9. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  10. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  11. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  12. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  13. DISCOVER IS HERE TO HELP YOU
  14. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  15. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  16. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  17. THIS IS YOUR ONE AND ONLY CHANGE
  18. MONEY MARKET ACCOUNTS ARE TIRED RATES
  19. YOU ARE AWESOME
  20. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  21. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  22. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  23. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  24. BE CONFIDENT
  25. THANK YOU FOR YOUR TIME TODAY
  26. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  27. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  28. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD