ADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOAD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHAT WOULDBEFRUSTERATINGNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTMONEYMARKETACCOUNTSARE TIREDRATESTHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOUEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.DISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOTHANKYOUFOR YOURBUSINESSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERBEFRIENDLYANDUPBEATNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILTHIS ISYOUR ONEAND ONLYCHANGEI will bemore thanglad/ happyto assistyouSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERYOU AREAWESOMEGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLBECONFIDENTPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________ADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOAD2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSTHAT WOULDBEFRUSTERATINGNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTMONEYMARKETACCOUNTSARE TIREDRATESTHANKYOU FORYOURTIMETODAYDISCOVERIS HERETOHELP YOUEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.DISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOTHANKYOUFOR YOURBUSINESSHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERBEFRIENDLYANDUPBEATNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILTHIS ISYOUR ONEAND ONLYCHANGEI will bemore thanglad/ happyto assistyouSMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERYOU AREAWESOMEGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLBECONFIDENTPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
  1. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  2. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  3. THAT WOULD BE FRUSTERATING
  4. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  5. MONEY MARKET ACCOUNTS ARE TIRED RATES
  6. THANK YOU FOR YOUR TIME TODAY
  7. DISCOVER IS HERE TO HELP YOU
  8. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  9. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  10. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  11. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  12. THANK YOU FOR YOUR BUSINESS
  13. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  14. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  15. BE FRIENDLY AND UPBEAT
  16. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  17. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  18. THIS IS YOUR ONE AND ONLY CHANGE
  19. I will be more than glad/ happy to assist you
  20. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  21. YOU ARE AWESOME
  22. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  23. BE CONFIDENT
  24. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  25. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  26. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  27. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  28. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________