ONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258DISCOVERIS HERETOHELP YOUTHANKYOU FORYOURTIMETODAYYOU AREAWESOMETHANKYOUFOR YOURBUSINESSTHIS ISYOUR ONEAND ONLYCHANGEI will bemore thanglad/ happyto assistyouBEFRIENDLYANDUPBEATPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILBECONFIDENTOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHAT WOULDBEFRUSTERATINGRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.SMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________NO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODMONEYMARKETACCOUNTSARE TIREDRATESONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258DISCOVERIS HERETOHELP YOUTHANKYOU FORYOURTIMETODAYYOU AREAWESOMETHANKYOUFOR YOURBUSINESSTHIS ISYOUR ONEAND ONLYCHANGEI will bemore thanglad/ happyto assistyouBEFRIENDLYANDUPBEATPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDMM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILBECONFIDENTOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLEADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUE2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLTHAT WOULDBEFRUSTERATINGRate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.SMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLOTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________NO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODMONEYMARKETACCOUNTSARE TIREDRATES

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  2. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  3. DISCOVER IS HERE TO HELP YOU
  4. THANK YOU FOR YOUR TIME TODAY
  5. YOU ARE AWESOME
  6. THANK YOU FOR YOUR BUSINESS
  7. THIS IS YOUR ONE AND ONLY CHANGE
  8. I will be more than glad/ happy to assist you
  9. BE FRIENDLY AND UPBEAT
  10. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  11. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  12. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  13. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  14. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  15. BE CONFIDENT
  16. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  17. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  18. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  19. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  20. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  21. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  22. THAT WOULD BE FRUSTERATING
  23. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.
  24. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  25. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  26. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  27. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  28. MONEY MARKET ACCOUNTS ARE TIRED RATES