MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILBEFRIENDLYANDUPBEATBECONFIDENTPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOUFOR YOURBUSINESSMONEYMARKETACCOUNTSARE TIREDRATESGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTTHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THANKYOU FORYOURTIMETODAYADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADDISCOVERIS HERETOHELP YOUHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODYOU AREAWESOMESMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSI will bemore thanglad/ happyto assistyouAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLO2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHIS ISYOUR ONEAND ONLYCHANGERate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.MM/DEBITCARDS WILLARRIVE IN 7-10BUSINESSDAYS REG MAILBEFRIENDLYANDUPBEATBECONFIDENTPROVIDE NEXTSTEPSMAIL TIME TRIALDEPOSITSCONFIRMATION OFACCOUNT WELCOMEKIT 7-10 BUS DAYSTHE ANNUALPERCENTAGERATE AS OFTODAYIS_________THANKYOUFOR YOURBUSINESSMONEYMARKETACCOUNTSARE TIREDRATESGET YOURCUSTOMER TOUSEDISCOVER.COMMENTIONONEVERY CALLNOTATE EVERYACCOUNT ONLYUPDATE LASTDATE OF CONTACTFOR ACCOUNTSYOU SPOKEABOUTTHAT WOULDBEFRUSTERATINGDISCOVER HAS $0FRAUD LIABILITYDISPUTEDTRANSACTIONSWILLHAVE APROVISIONALCREDIT APPLIEDINCOMING WIRESBANKOF NEW YORK MELLONABA-043000261 SWIFTCODE: IRVTUS3NADDRESS: #3 MELLONBANK CENTERPITTSBURGH, PA 15258THANKYOU FORYOURTIMETODAYADVISECUSTOMERTOUSE SECUREDOCUMENTUPLOADDISCOVERIS HERETOHELP YOUHAVE A SMALLCONVERSATIONWITH YOURCUSTOMER-BUILD VALUEEXPEDITED CHECKSWORKAROUND- GOTO MONEY PAGE -WITHDRAWL VIAEXPEDITED CHECKWORK AROUNDNO MORETHAN 2 FEEWAIVERS IN A12 MONTHROLLINGPERIODYOU AREAWESOMESMILE WHENYOU ARESPEAKINGWITH YOURCUSTOMERDid the customer expressdissatisfaction? YOU MUST ENTER INCOMPLAINT/FEEDBACKTRACKERONLYANSWER YESOR NO TO A3RD PARTYCALLING INTO VERIFYFUNDSI will bemore thanglad/ happyto assistyouAPPLICATION FALLOUTDIDYOU GET ANACCOUNT NUMBERAFTER OPENING NEWACCOUNT?NO- THANCHECK APPLICATIONSTATUS AND FOLLO2ND LEVELSECURITY ON ALLMONEYMOVEMENT SEEMONEY PAGE FORCORRECTQUESTIONSOUR MM AND OSAACCOUNTS AS OFTODAY HAVE AANNUALPERCENTAGE RATEOF ______ AND IT ISVARIABLETHIS ISYOUR ONEAND ONLYCHANGERate quotes must take placefor new and existing accountsand CD renewals.Time-stamping as "as of" date.Advising that the rate is avariable for OSA and MM.Must quote APY.Must state Annual PercentageYield in full before referring toas "APY.

Front Office - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. MM/DEBIT CARDS WILL ARRIVE IN 7-10 BUSINESS DAYS REG MAIL
  2. BE FRIENDLY AND UPBEAT
  3. BE CONFIDENT
  4. PROVIDE NEXT STEPS MAIL TIME TRIAL DEPOSITS CONFIRMATION OF ACCOUNT WELCOME KIT 7-10 BUS DAYS
  5. THE ANNUAL PERCENTAGE RATE AS OF TODAY IS_________
  6. THANK YOU FOR YOUR BUSINESS
  7. MONEY MARKET ACCOUNTS ARE TIRED RATES
  8. GET YOUR CUSTOMER TO USE DISCOVER.COM MENTION ON EVERY CALL
  9. NOTATE EVERY ACCOUNT ONLY UPDATE LAST DATE OF CONTACT FOR ACCOUNTS YOU SPOKE ABOUT
  10. THAT WOULD BE FRUSTERATING
  11. DISCOVER HAS $0 FRAUD LIABILITY DISPUTED TRANSACTIONS WILL HAVE A PROVISIONAL CREDIT APPLIED
  12. INCOMING WIRES BANK OF NEW YORK MELLON ABA-043000261 SWIFT CODE: IRVTUS3N ADDRESS: #3 MELLON BANK CENTER PITTSBURGH, PA 15258
  13. THANK YOU FOR YOUR TIME TODAY
  14. ADVISE CUSTOMER TO USE SECURE DOCUMENT UPLOAD
  15. DISCOVER IS HERE TO HELP YOU
  16. HAVE A SMALL CONVERSATION WITH YOUR CUSTOMER-BUILD VALUE
  17. EXPEDITED CHECKS WORKAROUND- GO TO MONEY PAGE - WITHDRAWL VIA EXPEDITED CHECK WORK AROUND
  18. NO MORE THAN 2 FEE WAIVERS IN A 12 MONTH ROLLING PERIOD
  19. YOU ARE AWESOME
  20. SMILE WHEN YOU ARE SPEAKING WITH YOUR CUSTOMER
  21. Did the customer express dissatisfaction? YOU MUST ENTER IN COMPLAINT/FEEDBACK TRACKER
  22. ONLY ANSWER YES OR NO TO A 3RD PARTY CALLING IN TO VERIFY FUNDS
  23. I will be more than glad/ happy to assist you
  24. APPLICATION FALLOUT DID YOU GET AN ACCOUNT NUMBER AFTER OPENING NEW ACCOUNT? NO- THAN CHECK APPLICATION STATUS AND FOLLO
  25. 2ND LEVEL SECURITY ON ALL MONEY MOVEMENT SEE MONEY PAGE FOR CORRECT QUESTIONS
  26. OUR MM AND OSA ACCOUNTS AS OF TODAY HAVE A ANNUAL PERCENTAGE RATE OF ______ AND IT IS VARIABLE
  27. THIS IS YOUR ONE AND ONLY CHANGE
  28. Rate quotes must take place for new and existing accounts and CD renewals. Time-stamping as "as of" date. Advising that the rate is a variable for OSA and MM. Must quote APY. Must state Annual Percentage Yield in full before referring to as "APY.