(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A new problem
8.
Reduces incident resolution time
17.
Incident and change
10.
Proactive and reactive
9.
A workaround or permanent solution
14.
Incident closure
13.
Assessment and resolutio
11.
Incident restores service; Problem finds root cause.
22.
Minimize service interruptions
1.
An unresolved incident
5.
Increase customer satisfaction
3.
Knowledge base update
15.
A high-priority ticket
7.
Incident deals with recurring issues; Problem addresses one-time issues.
25.
Improves operational efficiency
19.
An identified issue with a workaround or permanent fix
6.
Identify root causes of incidents
2.
Enhances customer satisfaction
21.
Reduce costs
4.
Prevents recurring incidents
18.
Root cause document
16.
Incident prevents problems; Problem resolves incidents.
23.
