(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Monitoring and reporting
12.
Incident deals with recurring issues; Problem addresses one-time issues.
25.
An identified issue with a workaround or permanent fix
6.
Incident is proactive; Problem is reactive.
24.
A new problem
8.
Incident restores service; Problem finds root cause.
22.
Reduce costs
4.
Root cause document
16.
A workaround or permanent solution
14.
Incident closure
13.
Assessment and resolutio
11.
Identify root causes of incidents
2.
A high-priority ticket
7.
Minimize service interruptions
1.
Reduces incident resolution time
17.
An unresolved incident
5.
Knowledge base update
15.
Enhances customer satisfaction
21.
Incident and change
10.
Prevents recurring incidents
18.
Reduces operational costs
20.
Increase customer satisfaction
3.
Improves operational efficiency
19.
Incident prevents problems; Problem resolves incidents.
23.
