(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assessment and resolutio
11.
A workaround or permanent solution
14.
A high-priority ticket
7.
Enhances customer satisfaction
21.
An unresolved incident
5.
Reduce costs
4.
Incident prevents problems; Problem resolves incidents.
23.
Root cause document
16.
Minimize service interruptions
1.
Monitoring and reporting
12.
A new problem
8.
Incident closure
13.
Identify root causes of incidents
2.
Reduces incident resolution time
17.
Incident is proactive; Problem is reactive.
24.
Incident deals with recurring issues; Problem addresses one-time issues.
25.
Knowledge base update
15.
Incident restores service; Problem finds root cause.
22.
Improves operational efficiency
19.
Prevents recurring incidents
18.
Incident and change
10.
Reduces operational costs
20.
Increase customer satisfaction
3.
Proactive and reactive
9.
An identified issue with a workaround or permanent fix
6.
