(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Assessment and resolutio
11.
Reduce costs
4.
Enhances customer satisfaction
21.
A new problem
8.
Monitoring and reporting
12.
Incident deals with recurring issues; Problem addresses one-time issues.
25.
Root cause document
16.
An unresolved incident
5.
An identified issue with a workaround or permanent fix
6.
Proactive and reactive
9.
Incident restores service; Problem finds root cause.
22.
Identify root causes of incidents
2.
Prevents recurring incidents
18.
Increase customer satisfaction
3.
Reduces incident resolution time
17.
A workaround or permanent solution
14.
Reduces operational costs
20.
Incident and change
10.
Incident prevents problems; Problem resolves incidents.
23.