(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Minimize service interruptions
Incident is proactive; Problem is reactive.
Reduces operational costs
A workaround or permanent solution
Assessment and resolutio
A new problem
Proactive and reactive
Prevents recurring incidents
Incident closure
Identify root causes of incidents
An identified issue with a workaround or permanent fix
Reduces incident resolution time
Enhances customer satisfaction
Increase customer satisfaction
An unresolved incident
A high-priority ticket
Root cause document
Knowledge base update
Monitoring and reporting
Incident restores service; Problem finds root cause.
Incident prevents problems; Problem resolves incidents.
Incident and change
Incident deals with recurring issues; Problem addresses one-time issues.
