(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Improves operational efficiency
Minimize service interruptions
Reduces operational costs
Incident restores service; Problem finds root cause.
Root cause document
Incident prevents problems; Problem resolves incidents.
Enhances customer satisfaction
A new problem
A workaround or permanent solution
Incident deals with recurring issues; Problem addresses one-time issues.
A high-priority ticket
Incident closure
Reduce costs
Proactive and reactive
Increase customer satisfaction
Monitoring and reporting
Assessment and resolutio
Incident and change
Prevents recurring incidents
Incident is proactive; Problem is reactive.
Knowledge base update
Reduces incident resolution time
An identified issue with a workaround or permanent fix
