(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Increase customer satisfaction
A new problem
Incident closure
Prevents recurring incidents
Improves operational efficiency
Incident and change
Identify root causes of incidents
Monitoring and reporting
Minimize service interruptions
Assessment and resolutio
Reduce costs
Incident restores service; Problem finds root cause.
An unresolved incident
Proactive and reactive
Reduces incident resolution time
Knowledge base update
Enhances customer satisfaction
An identified issue with a workaround or permanent fix
Root cause document
Incident is proactive; Problem is reactive.
A high-priority ticket
Incident deals with recurring issues; Problem addresses one-time issues.
A workaround or permanent solution
Reduces operational costs
Incident prevents problems; Problem resolves incidents.
