Consumer Duty System uptime Fraud rules Dashboards Forecast Accuracy Escalation Rate Resolution Rate Chargeback costs AML AHT CDD/ODD Procedures STP Requirements Vendor assurance WINS/ Routines Change Management 2LOD Reports KPIs accuracy Complaint SLA KYC AHT Backoffice Contact Rate Setting event triggers Fraud SLA False positive rate Training of Production Staff Testing of Tech Changes Employee Growth QA Support Channel Strategy Integrations to 3rd Parties Consumer Duty System uptime Fraud rules Dashboards Forecast Accuracy Escalation Rate Resolution Rate Chargeback costs AML AHT CDD/ODD Procedures STP Requirements Vendor assurance WINS/ Routines Change Management 2LOD Reports KPIs accuracy Complaint SLA KYC AHT Backoffice Contact Rate Setting event triggers Fraud SLA False positive rate Training of Production Staff Testing of Tech Changes Employee Growth QA Support Channel Strategy Integrations to 3rd Parties
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Consumer Duty
System uptime
Fraud rules
Dashboards
Forecast Accuracy
Escalation Rate
Resolution Rate
Chargeback costs
AML AHT
CDD/ODD Procedures
STP Requirements
Vendor assurance
WINS/ Routines
Change Management
2LOD Reports
KPIs accuracy
Complaint SLA
KYC AHT
Backoffice
Contact Rate
Setting event triggers
Fraud SLA
False positive rate
Training of Production Staff
Testing of Tech Changes
Employee Growth
QA
Support Channel Strategy
Integrations to 3rd Parties