Chargeback costs Training of Production Staff Vendor assurance Resolution Rate False positive rate Fraud SLA Contact Rate Setting event triggers Dashboards Escalation Rate Change Management Forecast Accuracy Backoffice Integrations to 3rd Parties KYC AHT Support Channel Strategy Employee Growth Consumer Duty System uptime KPIs accuracy Complaint SLA STP Requirements Testing of Tech Changes 2LOD Reports QA WINS/ Routines CDD/ODD Procedures AML AHT Fraud rules Chargeback costs Training of Production Staff Vendor assurance Resolution Rate False positive rate Fraud SLA Contact Rate Setting event triggers Dashboards Escalation Rate Change Management Forecast Accuracy Backoffice Integrations to 3rd Parties KYC AHT Support Channel Strategy Employee Growth Consumer Duty System uptime KPIs accuracy Complaint SLA STP Requirements Testing of Tech Changes 2LOD Reports QA WINS/ Routines CDD/ODD Procedures AML AHT Fraud rules
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Chargeback costs
Training of Production Staff
Vendor assurance
Resolution Rate
False positive rate
Fraud SLA
Contact Rate
Setting event triggers
Dashboards
Escalation Rate
Change Management
Forecast Accuracy
Backoffice
Integrations to 3rd Parties
KYC AHT
Support Channel Strategy
Employee Growth
Consumer Duty
System uptime
KPIs accuracy
Complaint SLA
STP Requirements
Testing of Tech Changes
2LOD Reports
QA
WINS/ Routines
CDD/ODD Procedures
AML AHT
Fraud rules