Fraud rules System uptime QA False positive rate Forecast Accuracy STP Requirements Fraud SLA CDD/ODD Procedures Complaint SLA KYC AHT Consumer Duty Chargeback costs Integrations to 3rd Parties Employee Growth Backoffice Support Channel Strategy Dashboards AML AHT Change Management KPIs accuracy Resolution Rate Setting event triggers Contact Rate WINS/ Routines Training of Production Staff Vendor assurance 2LOD Reports Escalation Rate Testing of Tech Changes Fraud rules System uptime QA False positive rate Forecast Accuracy STP Requirements Fraud SLA CDD/ODD Procedures Complaint SLA KYC AHT Consumer Duty Chargeback costs Integrations to 3rd Parties Employee Growth Backoffice Support Channel Strategy Dashboards AML AHT Change Management KPIs accuracy Resolution Rate Setting event triggers Contact Rate WINS/ Routines Training of Production Staff Vendor assurance 2LOD Reports Escalation Rate Testing of Tech Changes
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Fraud rules
System uptime
QA
False positive rate
Forecast Accuracy
STP Requirements
Fraud SLA
CDD/ODD Procedures
Complaint SLA
KYC AHT
Consumer Duty
Chargeback costs
Integrations to 3rd Parties
Employee Growth
Backoffice
Support Channel Strategy
Dashboards
AML AHT
Change Management
KPIs accuracy
Resolution Rate
Setting event triggers
Contact Rate
WINS/ Routines
Training of Production Staff
Vendor assurance
2LOD Reports
Escalation Rate
Testing of Tech Changes