An importantannouncementin the GeneralSpace"Clientisupset"WrongClientID givenMessagewrittenentirely inlowercaseAM statusis "Out ofOffice"ScreenshotShared forClarityAsksabout Netto GrossImportAM advisedto submit amentorsessionTSR takesmutiplechats in arow"Can youexit theaccount?"Chat abouta techoutage orglitchCoreAdvancedErrorMessage3 or morechatscome in atonce"Knownissue""ResolvedinseparateIM""Havea greatday!""Let meask theclient"A holiday-specificemoji isusedSomeonereacts witha laughingemojiUnresponsiveMessagewith "…"AM doesn’thave aprofilepictureSomeoneCopy-Pastesmessagefrom anotherchat"Ask inTAAChat""Oopswrongchat"Someoneuses aPaychexAcronymAManswerstheir ownquestionChatgetsskippedRepliesoutsidetheThreadSendsa GIFSomeonemisspellssomeone'sname in areplySomeonereacts witha thumbsup emojiMultipleTSRs replyto same chatat same time"I have ageneralquestion"AM comesback to chat formore info abouta prior chat(same day)Wavereactioninstead ofsaying hi"Thankyou inAdvance(TIA)"TSR sendsa KCS link;adds "thisshould help"SomeoneusesThinkingemojiSmileyFaceEmoji isused3 or morepeople jointhe space atthe sametimeAM has 2 ormore emojisattached tonameTSR asks forclarificationon a mentorchat in TSRTeam Chat"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)Doesn’tsay ThankYouSomeonemanuallyadded toChat SpaceMessagewith a lot ofexclamationpoints !!!"What amI doingwrong?"ImportFailsNo-onegrabs achat 5+minutesAM advisedto submitCOE PSIticketChataboutLimits &Controls"Apologiesfor anyconfusion"Someoneuses ashortcut likeFYI; LMK orTYAMstatus is"Busy"Timesensitiverequest"ASAP" or"Urgent"Messageis EditedAM getsa phonecall"Quickquestion…"MissingClientIDER MatchCalcquestionAM advisedto submit apayrollprojectBrings inthe wrongpersonwith @AM profilepicture isof their Petor Animal"Have youtried inCoreAdvanced?""I cantake alook"A joke aboutneedingmore coffee(or tea)Someonere-opensa priorchatAM addsadditional infoto their ownthread before aTSR hasgrabbed itTSRpraisesan AMA referenceabout howbusy theweek/monthhas beenW2DeliveryInquiryMessageisDeleted"Is thereanythingelse I canhelp youwith?'An importantannouncementin the GeneralSpace"Clientisupset"WrongClientID givenMessagewrittenentirely inlowercaseAM statusis "Out ofOffice"ScreenshotShared forClarityAsksabout Netto GrossImportAM advisedto submit amentorsessionTSR takesmutiplechats in arow"Can youexit theaccount?"Chat abouta techoutage orglitchCoreAdvancedErrorMessage3 or morechatscome in atonce"Knownissue""ResolvedinseparateIM""Havea greatday!""Let meask theclient"A holiday-specificemoji isusedSomeonereacts witha laughingemojiUnresponsiveMessagewith "…"AM doesn’thave aprofilepictureSomeoneCopy-Pastesmessagefrom anotherchat"Ask inTAAChat""Oopswrongchat"Someoneuses aPaychexAcronymAManswerstheir ownquestionChatgetsskippedRepliesoutsidetheThreadSendsa GIFSomeonemisspellssomeone'sname in areplySomeonereacts witha thumbsup emojiMultipleTSRs replyto same chatat same time"I have ageneralquestion"AM comesback to chat formore info abouta prior chat(same day)Wavereactioninstead ofsaying hi"Thankyou inAdvance(TIA)"TSR sendsa KCS link;adds "thisshould help"SomeoneusesThinkingemojiSmileyFaceEmoji isused3 or morepeople jointhe space atthe sametimeAM has 2 ormore emojisattached tonameTSR asks forclarificationon a mentorchat in TSRTeam Chat"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)Doesn’tsay ThankYouSomeonemanuallyadded toChat SpaceMessagewith a lot ofexclamationpoints !!!"What amI doingwrong?"ImportFailsNo-onegrabs achat 5+minutesAM advisedto submitCOE PSIticketChataboutLimits &Controls"Apologiesfor anyconfusion"Someoneuses ashortcut likeFYI; LMK orTYAMstatus is"Busy"Timesensitiverequest"ASAP" or"Urgent"Messageis EditedAM getsa phonecall"Quickquestion…"MissingClientIDER MatchCalcquestionAM advisedto submit apayrollprojectBrings inthe wrongpersonwith @AM profilepicture isof their Petor Animal"Have youtried inCoreAdvanced?""I cantake alook"A joke aboutneedingmore coffee(or tea)Someonere-opensa priorchatAM addsadditional infoto their ownthread before aTSR hasgrabbed itTSRpraisesan AMA referenceabout howbusy theweek/monthhas beenW2DeliveryInquiryMessageisDeleted"Is thereanythingelse I canhelp youwith?'

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. An important announcement in the General Space
  2. "Client is upset"
  3. Wrong Client ID given
  4. Message written entirely in lowercase
  5. AM status is "Out of Office"
  6. Screenshot Shared for Clarity
  7. Asks about Net to Gross Import
  8. AM advised to submit a mentor session
  9. TSR takes mutiple chats in a row
  10. "Can you exit the account?"
  11. Chat about a tech outage or glitch
  12. Core Advanced Error Message
  13. 3 or more chats come in at once
  14. "Known issue"
  15. "Resolved in separate IM"
  16. "Have a great day!"
  17. "Let me ask the client"
  18. A holiday-specific emoji is used
  19. Someone reacts with a laughing emoji
  20. Unresponsive
  21. Message with "…"
  22. AM doesn’t have a profile picture
  23. Someone Copy-Pastes message from another chat
  24. "Ask in TAA Chat"
  25. "Oops wrong chat"
  26. Someone uses a Paychex Acronym
  27. AM answers their own question
  28. Chat gets skipped
  29. Replies outside the Thread
  30. Sends a GIF
  31. Someone misspells someone's name in a reply
  32. Someone reacts with a thumbs up emoji
  33. Multiple TSRs reply to same chat at same time
  34. "I have a general question"
  35. AM comes back to chat for more info about a prior chat (same day)
  36. Wave reaction instead of saying hi
  37. "Thank you in Advance (TIA)"
  38. TSR sends a KCS link; adds "this should help"
  39. Someone uses Thinking emoji
  40. Smiley Face Emoji is used
  41. 3 or more people join the space at the same time
  42. AM has 2 or more emojis attached to name
  43. TSR asks for clarification on a mentor chat in TSR Team Chat
  44. "What have you searched in KCS"
  45. Single emoji as a response (not as a reaction)
  46. Doesn’t say Thank You
  47. Someone manually added to Chat Space
  48. Message with a lot of exclamation points !!!
  49. "What am I doing wrong?"
  50. Import Fails
  51. No-one grabs a chat 5+ minutes
  52. AM advised to submit COE PSI ticket
  53. Chat about Limits & Controls
  54. "Apologies for any confusion"
  55. Someone uses a shortcut like FYI; LMK or TY
  56. AM status is "Busy"
  57. Time sensitive request "ASAP" or "Urgent"
  58. Message is Edited
  59. AM gets a phone call
  60. "Quick question…"
  61. Missing Client ID
  62. ER Match Calc question
  63. AM advised to submit a payroll project
  64. Brings in the wrong person with @
  65. AM profile picture is of their Pet or Animal
  66. "Have you tried in Core Advanced?"
  67. "I can take a look"
  68. A joke about needing more coffee (or tea)
  69. Someone re-opens a prior chat
  70. AM adds additional info to their own thread before a TSR has grabbed it
  71. TSR praises an AM
  72. A reference about how busy the week/month has been
  73. W2 Delivery Inquiry
  74. Message is Deleted
  75. "Is there anything else I can help you with?'