Messagewith "…"UnresponsiveAM comesback to chat formore info abouta prior chat(same day)Someonereacts witha thumbsup emoji"Can youexit theaccount?""Knownissue""Apologiesfor anyconfusion"Asksabout Netto GrossImportER MatchCalcquestionRepliesoutsidetheThread"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTY"What amI doingwrong?"ChataboutLimits &ControlsTSR takesmutiplechats in arowAM getsa phonecallWavereactioninstead ofsaying hiSomeoneCopy-Pastesmessagefrom anotherchatA holiday-specificemoji isusedSendsa GIF"Whathave yousearchedin KCS""Oopswrongchat"TSR asks forclarificationon a mentorchat in TSRTeam Chat"Havea greatday!"TSRpraisesan AMAM advisedto submit apayrollprojectAM doesn’thave aprofilepictureAM addsadditional infoto their ownthread before aTSR hasgrabbed itMessagewrittenentirely inlowercaseSingle emojias aresponse(not as areaction)"Thankyou inAdvance(TIA)"Chatgetsskipped"ResolvedinseparateIM"Chat abouta techoutage orglitch"Have youtried inCoreAdvanced?"Someonere-opensa priorchatSmileyFaceEmoji isusedImportFailsSomeonereacts witha laughingemojiWrongClientID givenSomeoneuses aPaychexAcronymMultipleTSRs replyto same chatat same timeMessageisDeleted3 or morechatscome in atonceAM statusis "Out ofOffice"SomeoneusesThinkingemojiTSR sendsa KCS link;adds "thisshould help"An importantannouncementin the GeneralSpaceTimesensitiverequest"ASAP" or"Urgent"Brings inthe wrongpersonwith @Doesn’tsay ThankYouAManswerstheir ownquestionSomeonemanuallyadded toChat SpaceAMstatus is"Busy"Messageis Edited"Quickquestion…"Messagewith a lot ofexclamationpoints !!!3 or morepeople jointhe space atthe sametimeNo-onegrabs achat 5+minutesMissingClientID"I have ageneralquestion"Someonemisspellssomeone'sname in areply"Ask inTAAChat"W2DeliveryInquiry"Is thereanythingelse I canhelp youwith?'AM profilepicture isof their Petor AnimalA joke aboutneedingmore coffee(or tea)AM advisedto submit amentorsessionAM has 2 ormore emojisattached tonameCoreAdvancedErrorMessageA referenceabout howbusy theweek/monthhas been"Let meask theclient"AM advisedto submitCOE PSIticket"Clientisupset"ScreenshotShared forClarityMessagewith "…"UnresponsiveAM comesback to chat formore info abouta prior chat(same day)Someonereacts witha thumbsup emoji"Can youexit theaccount?""Knownissue""Apologiesfor anyconfusion"Asksabout Netto GrossImportER MatchCalcquestionRepliesoutsidetheThread"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTY"What amI doingwrong?"ChataboutLimits &ControlsTSR takesmutiplechats in arowAM getsa phonecallWavereactioninstead ofsaying hiSomeoneCopy-Pastesmessagefrom anotherchatA holiday-specificemoji isusedSendsa GIF"Whathave yousearchedin KCS""Oopswrongchat"TSR asks forclarificationon a mentorchat in TSRTeam Chat"Havea greatday!"TSRpraisesan AMAM advisedto submit apayrollprojectAM doesn’thave aprofilepictureAM addsadditional infoto their ownthread before aTSR hasgrabbed itMessagewrittenentirely inlowercaseSingle emojias aresponse(not as areaction)"Thankyou inAdvance(TIA)"Chatgetsskipped"ResolvedinseparateIM"Chat abouta techoutage orglitch"Have youtried inCoreAdvanced?"Someonere-opensa priorchatSmileyFaceEmoji isusedImportFailsSomeonereacts witha laughingemojiWrongClientID givenSomeoneuses aPaychexAcronymMultipleTSRs replyto same chatat same timeMessageisDeleted3 or morechatscome in atonceAM statusis "Out ofOffice"SomeoneusesThinkingemojiTSR sendsa KCS link;adds "thisshould help"An importantannouncementin the GeneralSpaceTimesensitiverequest"ASAP" or"Urgent"Brings inthe wrongpersonwith @Doesn’tsay ThankYouAManswerstheir ownquestionSomeonemanuallyadded toChat SpaceAMstatus is"Busy"Messageis Edited"Quickquestion…"Messagewith a lot ofexclamationpoints !!!3 or morepeople jointhe space atthe sametimeNo-onegrabs achat 5+minutesMissingClientID"I have ageneralquestion"Someonemisspellssomeone'sname in areply"Ask inTAAChat"W2DeliveryInquiry"Is thereanythingelse I canhelp youwith?'AM profilepicture isof their Petor AnimalA joke aboutneedingmore coffee(or tea)AM advisedto submit amentorsessionAM has 2 ormore emojisattached tonameCoreAdvancedErrorMessageA referenceabout howbusy theweek/monthhas been"Let meask theclient"AM advisedto submitCOE PSIticket"Clientisupset"ScreenshotShared forClarity

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Message with "…"
  2. Unresponsive
  3. AM comes back to chat for more info about a prior chat (same day)
  4. Someone reacts with a thumbs up emoji
  5. "Can you exit the account?"
  6. "Known issue"
  7. "Apologies for any confusion"
  8. Asks about Net to Gross Import
  9. ER Match Calc question
  10. Replies outside the Thread
  11. "I can take a look"
  12. Someone uses a shortcut like FYI; LMK or TY
  13. "What am I doing wrong?"
  14. Chat about Limits & Controls
  15. TSR takes mutiple chats in a row
  16. AM gets a phone call
  17. Wave reaction instead of saying hi
  18. Someone Copy-Pastes message from another chat
  19. A holiday-specific emoji is used
  20. Sends a GIF
  21. "What have you searched in KCS"
  22. "Oops wrong chat"
  23. TSR asks for clarification on a mentor chat in TSR Team Chat
  24. "Have a great day!"
  25. TSR praises an AM
  26. AM advised to submit a payroll project
  27. AM doesn’t have a profile picture
  28. AM adds additional info to their own thread before a TSR has grabbed it
  29. Message written entirely in lowercase
  30. Single emoji as a response (not as a reaction)
  31. "Thank you in Advance (TIA)"
  32. Chat gets skipped
  33. "Resolved in separate IM"
  34. Chat about a tech outage or glitch
  35. "Have you tried in Core Advanced?"
  36. Someone re-opens a prior chat
  37. Smiley Face Emoji is used
  38. Import Fails
  39. Someone reacts with a laughing emoji
  40. Wrong Client ID given
  41. Someone uses a Paychex Acronym
  42. Multiple TSRs reply to same chat at same time
  43. Message is Deleted
  44. 3 or more chats come in at once
  45. AM status is "Out of Office"
  46. Someone uses Thinking emoji
  47. TSR sends a KCS link; adds "this should help"
  48. An important announcement in the General Space
  49. Time sensitive request "ASAP" or "Urgent"
  50. Brings in the wrong person with @
  51. Doesn’t say Thank You
  52. AM answers their own question
  53. Someone manually added to Chat Space
  54. AM status is "Busy"
  55. Message is Edited
  56. "Quick question…"
  57. Message with a lot of exclamation points !!!
  58. 3 or more people join the space at the same time
  59. No-one grabs a chat 5+ minutes
  60. Missing Client ID
  61. "I have a general question"
  62. Someone misspells someone's name in a reply
  63. "Ask in TAA Chat"
  64. W2 Delivery Inquiry
  65. "Is there anything else I can help you with?'
  66. AM profile picture is of their Pet or Animal
  67. A joke about needing more coffee (or tea)
  68. AM advised to submit a mentor session
  69. AM has 2 or more emojis attached to name
  70. Core Advanced Error Message
  71. A reference about how busy the week/month has been
  72. "Let me ask the client"
  73. AM advised to submit COE PSI ticket
  74. "Client is upset"
  75. Screenshot Shared for Clarity