SomeoneCopy-Pastesmessagefrom anotherchatAM has 2 ormore emojisattached tonameMessagewith "…"ChataboutLimits &ControlsAManswerstheir ownquestionAM advisedto submit apayrollprojectTSR takesmutiplechats in arowTSRpraisesan AMTimesensitiverequest"ASAP" or"Urgent"3 or morechatscome in atonceAsksabout Netto GrossImport"Apologiesfor anyconfusion"Single emojias aresponse(not as areaction)Chat abouta techoutage orglitchAM profilepicture isof their Petor Animal"Is thereanythingelse I canhelp youwith?'"Oopswrongchat"AM advisedto submitCOE PSIticket"Can youexit theaccount?"AM doesn’thave aprofilepictureSomeoneusesThinkingemoji3 or morepeople jointhe space atthe sametime"Thankyou inAdvance(TIA)"W2DeliveryInquirySomeoneuses ashortcut likeFYI; LMK orTY"ResolvedinseparateIM"Messagewrittenentirely inlowercaseTSR sendsa KCS link;adds "thisshould help"A joke aboutneedingmore coffee(or tea)MessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatWrongClientID givenDoesn’tsay ThankYouMissingClientIDMessageis EditedCoreAdvancedErrorMessage"I have ageneralquestion"AM advisedto submit amentorsessionAM addsadditional infoto their ownthread before aTSR hasgrabbed itAMstatus is"Busy"Someonemisspellssomeone'sname in areplySmileyFaceEmoji isusedChatgetsskippedSomeonereacts witha laughingemojiAM statusis "Out ofOffice"MultipleTSRs replyto same chatat same timeImportFailsER MatchCalcquestionA referenceabout howbusy theweek/monthhas been"Havea greatday!"AM comesback to chat formore info abouta prior chat(same day)Someoneuses aPaychexAcronymScreenshotShared forClarity"What amI doingwrong?"AM getsa phonecallMessagewith a lot ofexclamationpoints !!!Someonere-opensa priorchat"Let meask theclient""Have youtried inCoreAdvanced?"Someonereacts witha thumbsup emojiRepliesoutsidetheThread"Knownissue""I cantake alook""Ask inTAAChat"Sendsa GIFUnresponsiveAn importantannouncementin the GeneralSpace"Quickquestion…"Wavereactioninstead ofsaying hiNo-onegrabs achat 5+minutesA holiday-specificemoji isusedSomeonemanuallyadded toChat Space"Whathave yousearchedin KCS"Brings inthe wrongpersonwith @"Clientisupset"SomeoneCopy-Pastesmessagefrom anotherchatAM has 2 ormore emojisattached tonameMessagewith "…"ChataboutLimits &ControlsAManswerstheir ownquestionAM advisedto submit apayrollprojectTSR takesmutiplechats in arowTSRpraisesan AMTimesensitiverequest"ASAP" or"Urgent"3 or morechatscome in atonceAsksabout Netto GrossImport"Apologiesfor anyconfusion"Single emojias aresponse(not as areaction)Chat abouta techoutage orglitchAM profilepicture isof their Petor Animal"Is thereanythingelse I canhelp youwith?'"Oopswrongchat"AM advisedto submitCOE PSIticket"Can youexit theaccount?"AM doesn’thave aprofilepictureSomeoneusesThinkingemoji3 or morepeople jointhe space atthe sametime"Thankyou inAdvance(TIA)"W2DeliveryInquirySomeoneuses ashortcut likeFYI; LMK orTY"ResolvedinseparateIM"Messagewrittenentirely inlowercaseTSR sendsa KCS link;adds "thisshould help"A joke aboutneedingmore coffee(or tea)MessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatWrongClientID givenDoesn’tsay ThankYouMissingClientIDMessageis EditedCoreAdvancedErrorMessage"I have ageneralquestion"AM advisedto submit amentorsessionAM addsadditional infoto their ownthread before aTSR hasgrabbed itAMstatus is"Busy"Someonemisspellssomeone'sname in areplySmileyFaceEmoji isusedChatgetsskippedSomeonereacts witha laughingemojiAM statusis "Out ofOffice"MultipleTSRs replyto same chatat same timeImportFailsER MatchCalcquestionA referenceabout howbusy theweek/monthhas been"Havea greatday!"AM comesback to chat formore info abouta prior chat(same day)Someoneuses aPaychexAcronymScreenshotShared forClarity"What amI doingwrong?"AM getsa phonecallMessagewith a lot ofexclamationpoints !!!Someonere-opensa priorchat"Let meask theclient""Have youtried inCoreAdvanced?"Someonereacts witha thumbsup emojiRepliesoutsidetheThread"Knownissue""I cantake alook""Ask inTAAChat"Sendsa GIFUnresponsiveAn importantannouncementin the GeneralSpace"Quickquestion…"Wavereactioninstead ofsaying hiNo-onegrabs achat 5+minutesA holiday-specificemoji isusedSomeonemanuallyadded toChat Space"Whathave yousearchedin KCS"Brings inthe wrongpersonwith @"Clientisupset"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone Copy-Pastes message from another chat
  2. AM has 2 or more emojis attached to name
  3. Message with "…"
  4. Chat about Limits & Controls
  5. AM answers their own question
  6. AM advised to submit a payroll project
  7. TSR takes mutiple chats in a row
  8. TSR praises an AM
  9. Time sensitive request "ASAP" or "Urgent"
  10. 3 or more chats come in at once
  11. Asks about Net to Gross Import
  12. "Apologies for any confusion"
  13. Single emoji as a response (not as a reaction)
  14. Chat about a tech outage or glitch
  15. AM profile picture is of their Pet or Animal
  16. "Is there anything else I can help you with?'
  17. "Oops wrong chat"
  18. AM advised to submit COE PSI ticket
  19. "Can you exit the account?"
  20. AM doesn’t have a profile picture
  21. Someone uses Thinking emoji
  22. 3 or more people join the space at the same time
  23. "Thank you in Advance (TIA)"
  24. W2 Delivery Inquiry
  25. Someone uses a shortcut like FYI; LMK or TY
  26. "Resolved in separate IM"
  27. Message written entirely in lowercase
  28. TSR sends a KCS link; adds "this should help"
  29. A joke about needing more coffee (or tea)
  30. Message is Deleted
  31. TSR asks for clarification on a mentor chat in TSR Team Chat
  32. Wrong Client ID given
  33. Doesn’t say Thank You
  34. Missing Client ID
  35. Message is Edited
  36. Core Advanced Error Message
  37. "I have a general question"
  38. AM advised to submit a mentor session
  39. AM adds additional info to their own thread before a TSR has grabbed it
  40. AM status is "Busy"
  41. Someone misspells someone's name in a reply
  42. Smiley Face Emoji is used
  43. Chat gets skipped
  44. Someone reacts with a laughing emoji
  45. AM status is "Out of Office"
  46. Multiple TSRs reply to same chat at same time
  47. Import Fails
  48. ER Match Calc question
  49. A reference about how busy the week/month has been
  50. "Have a great day!"
  51. AM comes back to chat for more info about a prior chat (same day)
  52. Someone uses a Paychex Acronym
  53. Screenshot Shared for Clarity
  54. "What am I doing wrong?"
  55. AM gets a phone call
  56. Message with a lot of exclamation points !!!
  57. Someone re-opens a prior chat
  58. "Let me ask the client"
  59. "Have you tried in Core Advanced?"
  60. Someone reacts with a thumbs up emoji
  61. Replies outside the Thread
  62. "Known issue"
  63. "I can take a look"
  64. "Ask in TAA Chat"
  65. Sends a GIF
  66. Unresponsive
  67. An important announcement in the General Space
  68. "Quick question…"
  69. Wave reaction instead of saying hi
  70. No-one grabs a chat 5+ minutes
  71. A holiday-specific emoji is used
  72. Someone manually added to Chat Space
  73. "What have you searched in KCS"
  74. Brings in the wrong person with @
  75. "Client is upset"