A referenceabout howbusy theweek/monthhas beenSomeonereacts witha laughingemoji"What amI doingwrong?""Can youexit theaccount?"ER MatchCalcquestionBrings inthe wrongpersonwith @Timesensitiverequest"ASAP" or"Urgent"RepliesoutsidetheThreadAM has 2 ormore emojisattached tonameSomeonere-opensa priorchatSingle emojias aresponse(not as areaction)TSRpraisesan AM"Knownissue""ResolvedinseparateIM"AM getsa phonecallDoesn’tsay ThankYou"Apologiesfor anyconfusion"W2DeliveryInquiry"Thankyou inAdvance(TIA)"MissingClientID"I cantake alook"Asksabout Netto GrossImportAMstatus is"Busy"TSR asks forclarificationon a mentorchat in TSRTeam ChatAManswerstheir ownquestionMessagewrittenentirely inlowercase"Havea greatday!"No-onegrabs achat 5+minutesSomeoneCopy-Pastesmessagefrom anotherchatAn importantannouncementin the GeneralSpaceSomeoneuses aPaychexAcronymAM advisedto submit apayrollproject"Clientisupset"3 or morepeople jointhe space atthe sametimeA joke aboutneedingmore coffee(or tea)Wavereactioninstead ofsaying hi"Quickquestion…""I have ageneralquestion"AM statusis "Out ofOffice"A holiday-specificemoji isusedAM profilepicture isof their Petor Animal"Is thereanythingelse I canhelp youwith?'AM doesn’thave aprofilepictureUnresponsiveChat abouta techoutage orglitchWrongClientID givenMessageis EditedSomeonereacts witha thumbsup emojiAM comesback to chat formore info abouta prior chat(same day)MultipleTSRs replyto same chatat same timeAM advisedto submitCOE PSIticketSomeoneuses ashortcut likeFYI; LMK orTYTSR sendsa KCS link;adds "thisshould help"SmileyFaceEmoji isused"Have youtried inCoreAdvanced?"MessageisDeleted"Let meask theclient"CoreAdvancedErrorMessage"Oopswrongchat""Whathave yousearchedin KCS"SomeoneusesThinkingemojiChatgetsskippedAM advisedto submit amentorsessionTSR takesmutiplechats in arowScreenshotShared forClaritySomeonemisspellssomeone'sname in areplySendsa GIFSomeonemanuallyadded toChat SpaceAM addsadditional infoto their ownthread before aTSR hasgrabbed it3 or morechatscome in atonceChataboutLimits &Controls"Ask inTAAChat"ImportFailsMessagewith a lot ofexclamationpoints !!!Messagewith "…"A referenceabout howbusy theweek/monthhas beenSomeonereacts witha laughingemoji"What amI doingwrong?""Can youexit theaccount?"ER MatchCalcquestionBrings inthe wrongpersonwith @Timesensitiverequest"ASAP" or"Urgent"RepliesoutsidetheThreadAM has 2 ormore emojisattached tonameSomeonere-opensa priorchatSingle emojias aresponse(not as areaction)TSRpraisesan AM"Knownissue""ResolvedinseparateIM"AM getsa phonecallDoesn’tsay ThankYou"Apologiesfor anyconfusion"W2DeliveryInquiry"Thankyou inAdvance(TIA)"MissingClientID"I cantake alook"Asksabout Netto GrossImportAMstatus is"Busy"TSR asks forclarificationon a mentorchat in TSRTeam ChatAManswerstheir ownquestionMessagewrittenentirely inlowercase"Havea greatday!"No-onegrabs achat 5+minutesSomeoneCopy-Pastesmessagefrom anotherchatAn importantannouncementin the GeneralSpaceSomeoneuses aPaychexAcronymAM advisedto submit apayrollproject"Clientisupset"3 or morepeople jointhe space atthe sametimeA joke aboutneedingmore coffee(or tea)Wavereactioninstead ofsaying hi"Quickquestion…""I have ageneralquestion"AM statusis "Out ofOffice"A holiday-specificemoji isusedAM profilepicture isof their Petor Animal"Is thereanythingelse I canhelp youwith?'AM doesn’thave aprofilepictureUnresponsiveChat abouta techoutage orglitchWrongClientID givenMessageis EditedSomeonereacts witha thumbsup emojiAM comesback to chat formore info abouta prior chat(same day)MultipleTSRs replyto same chatat same timeAM advisedto submitCOE PSIticketSomeoneuses ashortcut likeFYI; LMK orTYTSR sendsa KCS link;adds "thisshould help"SmileyFaceEmoji isused"Have youtried inCoreAdvanced?"MessageisDeleted"Let meask theclient"CoreAdvancedErrorMessage"Oopswrongchat""Whathave yousearchedin KCS"SomeoneusesThinkingemojiChatgetsskippedAM advisedto submit amentorsessionTSR takesmutiplechats in arowScreenshotShared forClaritySomeonemisspellssomeone'sname in areplySendsa GIFSomeonemanuallyadded toChat SpaceAM addsadditional infoto their ownthread before aTSR hasgrabbed it3 or morechatscome in atonceChataboutLimits &Controls"Ask inTAAChat"ImportFailsMessagewith a lot ofexclamationpoints !!!Messagewith "…"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A reference about how busy the week/month has been
  2. Someone reacts with a laughing emoji
  3. "What am I doing wrong?"
  4. "Can you exit the account?"
  5. ER Match Calc question
  6. Brings in the wrong person with @
  7. Time sensitive request "ASAP" or "Urgent"
  8. Replies outside the Thread
  9. AM has 2 or more emojis attached to name
  10. Someone re-opens a prior chat
  11. Single emoji as a response (not as a reaction)
  12. TSR praises an AM
  13. "Known issue"
  14. "Resolved in separate IM"
  15. AM gets a phone call
  16. Doesn’t say Thank You
  17. "Apologies for any confusion"
  18. W2 Delivery Inquiry
  19. "Thank you in Advance (TIA)"
  20. Missing Client ID
  21. "I can take a look"
  22. Asks about Net to Gross Import
  23. AM status is "Busy"
  24. TSR asks for clarification on a mentor chat in TSR Team Chat
  25. AM answers their own question
  26. Message written entirely in lowercase
  27. "Have a great day!"
  28. No-one grabs a chat 5+ minutes
  29. Someone Copy-Pastes message from another chat
  30. An important announcement in the General Space
  31. Someone uses a Paychex Acronym
  32. AM advised to submit a payroll project
  33. "Client is upset"
  34. 3 or more people join the space at the same time
  35. A joke about needing more coffee (or tea)
  36. Wave reaction instead of saying hi
  37. "Quick question…"
  38. "I have a general question"
  39. AM status is "Out of Office"
  40. A holiday-specific emoji is used
  41. AM profile picture is of their Pet or Animal
  42. "Is there anything else I can help you with?'
  43. AM doesn’t have a profile picture
  44. Unresponsive
  45. Chat about a tech outage or glitch
  46. Wrong Client ID given
  47. Message is Edited
  48. Someone reacts with a thumbs up emoji
  49. AM comes back to chat for more info about a prior chat (same day)
  50. Multiple TSRs reply to same chat at same time
  51. AM advised to submit COE PSI ticket
  52. Someone uses a shortcut like FYI; LMK or TY
  53. TSR sends a KCS link; adds "this should help"
  54. Smiley Face Emoji is used
  55. "Have you tried in Core Advanced?"
  56. Message is Deleted
  57. "Let me ask the client"
  58. Core Advanced Error Message
  59. "Oops wrong chat"
  60. "What have you searched in KCS"
  61. Someone uses Thinking emoji
  62. Chat gets skipped
  63. AM advised to submit a mentor session
  64. TSR takes mutiple chats in a row
  65. Screenshot Shared for Clarity
  66. Someone misspells someone's name in a reply
  67. Sends a GIF
  68. Someone manually added to Chat Space
  69. AM adds additional info to their own thread before a TSR has grabbed it
  70. 3 or more chats come in at once
  71. Chat about Limits & Controls
  72. "Ask in TAA Chat"
  73. Import Fails
  74. Message with a lot of exclamation points !!!
  75. Message with "…"