"I cantake alook""Clientisupset"TSR takesmutiplechats in arow"Is thereanythingelse I canhelp youwith?'ER MatchCalcquestionScreenshotShared forClarityAM advisedto submit apayrollprojectMessageis EditedA holiday-specificemoji isusedChataboutLimits &ControlsTSR asks forclarificationon a mentorchat in TSRTeam Chat"Can youexit theaccount?"Someoneuses ashortcut likeFYI; LMK orTYSomeonere-opensa priorchatChatgetsskipped"Havea greatday!"AM doesn’thave aprofilepicture3 or morepeople jointhe space atthe sametimeImportFailsAMstatus is"Busy"Someonereacts witha thumbsup emojiMessagewith a lot ofexclamationpoints !!!Someonemisspellssomeone'sname in areply3 or morechatscome in atonceA joke aboutneedingmore coffee(or tea)AM has 2 ormore emojisattached tonameDoesn’tsay ThankYou"Apologiesfor anyconfusion"An importantannouncementin the GeneralSpace"Thankyou inAdvance(TIA)"CoreAdvancedErrorMessageTSRpraisesan AMSomeoneusesThinkingemojiAM comesback to chat formore info abouta prior chat(same day)"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)"What amI doingwrong?"AM statusis "Out ofOffice"Sendsa GIFSomeonereacts witha laughingemoji"Quickquestion…"TSR sendsa KCS link;adds "thisshould help""Oopswrongchat"No-onegrabs achat 5+minutes"Ask inTAAChat"MessageisDeletedTimesensitiverequest"ASAP" or"Urgent"AM advisedto submitCOE PSIticketMissingClientIDSmileyFaceEmoji isusedA referenceabout howbusy theweek/monthhas been"Have youtried inCoreAdvanced?"Asksabout Netto GrossImportAM profilepicture isof their Petor AnimalRepliesoutsidetheThread"Knownissue""Let meask theclient"Chat abouta techoutage orglitch"I have ageneralquestion"W2DeliveryInquirySomeonemanuallyadded toChat SpaceMessagewrittenentirely inlowercaseAM addsadditional infoto their ownthread before aTSR hasgrabbed itBrings inthe wrongpersonwith @AM getsa phonecallUnresponsiveSomeoneCopy-Pastesmessagefrom anotherchatSomeoneuses aPaychexAcronymMultipleTSRs replyto same chatat same timeMessagewith "…"WrongClientID givenAManswerstheir ownquestion"ResolvedinseparateIM"AM advisedto submit amentorsessionWavereactioninstead ofsaying hi"I cantake alook""Clientisupset"TSR takesmutiplechats in arow"Is thereanythingelse I canhelp youwith?'ER MatchCalcquestionScreenshotShared forClarityAM advisedto submit apayrollprojectMessageis EditedA holiday-specificemoji isusedChataboutLimits &ControlsTSR asks forclarificationon a mentorchat in TSRTeam Chat"Can youexit theaccount?"Someoneuses ashortcut likeFYI; LMK orTYSomeonere-opensa priorchatChatgetsskipped"Havea greatday!"AM doesn’thave aprofilepicture3 or morepeople jointhe space atthe sametimeImportFailsAMstatus is"Busy"Someonereacts witha thumbsup emojiMessagewith a lot ofexclamationpoints !!!Someonemisspellssomeone'sname in areply3 or morechatscome in atonceA joke aboutneedingmore coffee(or tea)AM has 2 ormore emojisattached tonameDoesn’tsay ThankYou"Apologiesfor anyconfusion"An importantannouncementin the GeneralSpace"Thankyou inAdvance(TIA)"CoreAdvancedErrorMessageTSRpraisesan AMSomeoneusesThinkingemojiAM comesback to chat formore info abouta prior chat(same day)"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)"What amI doingwrong?"AM statusis "Out ofOffice"Sendsa GIFSomeonereacts witha laughingemoji"Quickquestion…"TSR sendsa KCS link;adds "thisshould help""Oopswrongchat"No-onegrabs achat 5+minutes"Ask inTAAChat"MessageisDeletedTimesensitiverequest"ASAP" or"Urgent"AM advisedto submitCOE PSIticketMissingClientIDSmileyFaceEmoji isusedA referenceabout howbusy theweek/monthhas been"Have youtried inCoreAdvanced?"Asksabout Netto GrossImportAM profilepicture isof their Petor AnimalRepliesoutsidetheThread"Knownissue""Let meask theclient"Chat abouta techoutage orglitch"I have ageneralquestion"W2DeliveryInquirySomeonemanuallyadded toChat SpaceMessagewrittenentirely inlowercaseAM addsadditional infoto their ownthread before aTSR hasgrabbed itBrings inthe wrongpersonwith @AM getsa phonecallUnresponsiveSomeoneCopy-Pastesmessagefrom anotherchatSomeoneuses aPaychexAcronymMultipleTSRs replyto same chatat same timeMessagewith "…"WrongClientID givenAManswerstheir ownquestion"ResolvedinseparateIM"AM advisedto submit amentorsessionWavereactioninstead ofsaying hi

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I can take a look"
  2. "Client is upset"
  3. TSR takes mutiple chats in a row
  4. "Is there anything else I can help you with?'
  5. ER Match Calc question
  6. Screenshot Shared for Clarity
  7. AM advised to submit a payroll project
  8. Message is Edited
  9. A holiday-specific emoji is used
  10. Chat about Limits & Controls
  11. TSR asks for clarification on a mentor chat in TSR Team Chat
  12. "Can you exit the account?"
  13. Someone uses a shortcut like FYI; LMK or TY
  14. Someone re-opens a prior chat
  15. Chat gets skipped
  16. "Have a great day!"
  17. AM doesn’t have a profile picture
  18. 3 or more people join the space at the same time
  19. Import Fails
  20. AM status is "Busy"
  21. Someone reacts with a thumbs up emoji
  22. Message with a lot of exclamation points !!!
  23. Someone misspells someone's name in a reply
  24. 3 or more chats come in at once
  25. A joke about needing more coffee (or tea)
  26. AM has 2 or more emojis attached to name
  27. Doesn’t say Thank You
  28. "Apologies for any confusion"
  29. An important announcement in the General Space
  30. "Thank you in Advance (TIA)"
  31. Core Advanced Error Message
  32. TSR praises an AM
  33. Someone uses Thinking emoji
  34. AM comes back to chat for more info about a prior chat (same day)
  35. "What have you searched in KCS"
  36. Single emoji as a response (not as a reaction)
  37. "What am I doing wrong?"
  38. AM status is "Out of Office"
  39. Sends a GIF
  40. Someone reacts with a laughing emoji
  41. "Quick question…"
  42. TSR sends a KCS link; adds "this should help"
  43. "Oops wrong chat"
  44. No-one grabs a chat 5+ minutes
  45. "Ask in TAA Chat"
  46. Message is Deleted
  47. Time sensitive request "ASAP" or "Urgent"
  48. AM advised to submit COE PSI ticket
  49. Missing Client ID
  50. Smiley Face Emoji is used
  51. A reference about how busy the week/month has been
  52. "Have you tried in Core Advanced?"
  53. Asks about Net to Gross Import
  54. AM profile picture is of their Pet or Animal
  55. Replies outside the Thread
  56. "Known issue"
  57. "Let me ask the client"
  58. Chat about a tech outage or glitch
  59. "I have a general question"
  60. W2 Delivery Inquiry
  61. Someone manually added to Chat Space
  62. Message written entirely in lowercase
  63. AM adds additional info to their own thread before a TSR has grabbed it
  64. Brings in the wrong person with @
  65. AM gets a phone call
  66. Unresponsive
  67. Someone Copy-Pastes message from another chat
  68. Someone uses a Paychex Acronym
  69. Multiple TSRs reply to same chat at same time
  70. Message with "…"
  71. Wrong Client ID given
  72. AM answers their own question
  73. "Resolved in separate IM"
  74. AM advised to submit a mentor session
  75. Wave reaction instead of saying hi