Someonere-opensa priorchatAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM advisedto submit amentorsessionMessagewith "…"Someoneuses aPaychexAcronymA referenceabout howbusy theweek/monthhas beenSendsa GIF3 or morechatscome in atonceMultipleTSRs replyto same chatat same timeAManswerstheir ownquestionBrings inthe wrongpersonwith @TSRpraisesan AMChat abouta techoutage orglitchAM doesn’thave aprofilepicture"Have youtried inCoreAdvanced?"AM has 2 ormore emojisattached tonameDoesn’tsay ThankYouAM statusis "Out ofOffice"Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTY"Ask inTAAChat"UnresponsiveRepliesoutsidetheThreadSomeoneCopy-Pastesmessagefrom anotherchatSingle emojias aresponse(not as areaction)"Let meask theclient"Wavereactioninstead ofsaying hi"Havea greatday!"3 or morepeople jointhe space atthe sametimeMessageisDeleted"What amI doingwrong?""Oopswrongchat"Someonereacts witha laughingemojiScreenshotShared forClarity"Knownissue"Someonemanuallyadded toChat SpaceER MatchCalcquestionAn importantannouncementin the GeneralSpaceMessagewrittenentirely inlowercase"Can youexit theaccount?"ChatgetsskippedSomeonereacts witha thumbsup emojiA holiday-specificemoji isused"I cantake alook""Thankyou inAdvance(TIA)"TSR sendsa KCS link;adds "thisshould help""Clientisupset"No-onegrabs achat 5+minutesTimesensitiverequest"ASAP" or"Urgent"SmileyFaceEmoji isused"Apologiesfor anyconfusion"MissingClientIDCoreAdvancedErrorMessageTSR asks forclarificationon a mentorchat in TSRTeam ChatAM advisedto submitCOE PSIticket"ResolvedinseparateIM"Asksabout Netto GrossImport"Is thereanythingelse I canhelp youwith?'SomeoneusesThinkingemojiSomeonemisspellssomeone'sname in areplyAMstatus is"Busy"ChataboutLimits &ControlsMessagewith a lot ofexclamationpoints !!!AM comesback to chat formore info abouta prior chat(same day)ImportFails"Whathave yousearchedin KCS"W2DeliveryInquiryA joke aboutneedingmore coffee(or tea)AM getsa phonecallAM profilepicture isof their Petor Animal"I have ageneralquestion""Quickquestion…"TSR takesmutiplechats in arowAM advisedto submit apayrollprojectWrongClientID givenSomeonere-opensa priorchatAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM advisedto submit amentorsessionMessagewith "…"Someoneuses aPaychexAcronymA referenceabout howbusy theweek/monthhas beenSendsa GIF3 or morechatscome in atonceMultipleTSRs replyto same chatat same timeAManswerstheir ownquestionBrings inthe wrongpersonwith @TSRpraisesan AMChat abouta techoutage orglitchAM doesn’thave aprofilepicture"Have youtried inCoreAdvanced?"AM has 2 ormore emojisattached tonameDoesn’tsay ThankYouAM statusis "Out ofOffice"Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTY"Ask inTAAChat"UnresponsiveRepliesoutsidetheThreadSomeoneCopy-Pastesmessagefrom anotherchatSingle emojias aresponse(not as areaction)"Let meask theclient"Wavereactioninstead ofsaying hi"Havea greatday!"3 or morepeople jointhe space atthe sametimeMessageisDeleted"What amI doingwrong?""Oopswrongchat"Someonereacts witha laughingemojiScreenshotShared forClarity"Knownissue"Someonemanuallyadded toChat SpaceER MatchCalcquestionAn importantannouncementin the GeneralSpaceMessagewrittenentirely inlowercase"Can youexit theaccount?"ChatgetsskippedSomeonereacts witha thumbsup emojiA holiday-specificemoji isused"I cantake alook""Thankyou inAdvance(TIA)"TSR sendsa KCS link;adds "thisshould help""Clientisupset"No-onegrabs achat 5+minutesTimesensitiverequest"ASAP" or"Urgent"SmileyFaceEmoji isused"Apologiesfor anyconfusion"MissingClientIDCoreAdvancedErrorMessageTSR asks forclarificationon a mentorchat in TSRTeam ChatAM advisedto submitCOE PSIticket"ResolvedinseparateIM"Asksabout Netto GrossImport"Is thereanythingelse I canhelp youwith?'SomeoneusesThinkingemojiSomeonemisspellssomeone'sname in areplyAMstatus is"Busy"ChataboutLimits &ControlsMessagewith a lot ofexclamationpoints !!!AM comesback to chat formore info abouta prior chat(same day)ImportFails"Whathave yousearchedin KCS"W2DeliveryInquiryA joke aboutneedingmore coffee(or tea)AM getsa phonecallAM profilepicture isof their Petor Animal"I have ageneralquestion""Quickquestion…"TSR takesmutiplechats in arowAM advisedto submit apayrollprojectWrongClientID given

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone re-opens a prior chat
  2. AM adds additional info to their own thread before a TSR has grabbed it
  3. AM advised to submit a mentor session
  4. Message with "…"
  5. Someone uses a Paychex Acronym
  6. A reference about how busy the week/month has been
  7. Sends a GIF
  8. 3 or more chats come in at once
  9. Multiple TSRs reply to same chat at same time
  10. AM answers their own question
  11. Brings in the wrong person with @
  12. TSR praises an AM
  13. Chat about a tech outage or glitch
  14. AM doesn’t have a profile picture
  15. "Have you tried in Core Advanced?"
  16. AM has 2 or more emojis attached to name
  17. Doesn’t say Thank You
  18. AM status is "Out of Office"
  19. Message is Edited
  20. Someone uses a shortcut like FYI; LMK or TY
  21. "Ask in TAA Chat"
  22. Unresponsive
  23. Replies outside the Thread
  24. Someone Copy-Pastes message from another chat
  25. Single emoji as a response (not as a reaction)
  26. "Let me ask the client"
  27. Wave reaction instead of saying hi
  28. "Have a great day!"
  29. 3 or more people join the space at the same time
  30. Message is Deleted
  31. "What am I doing wrong?"
  32. "Oops wrong chat"
  33. Someone reacts with a laughing emoji
  34. Screenshot Shared for Clarity
  35. "Known issue"
  36. Someone manually added to Chat Space
  37. ER Match Calc question
  38. An important announcement in the General Space
  39. Message written entirely in lowercase
  40. "Can you exit the account?"
  41. Chat gets skipped
  42. Someone reacts with a thumbs up emoji
  43. A holiday-specific emoji is used
  44. "I can take a look"
  45. "Thank you in Advance (TIA)"
  46. TSR sends a KCS link; adds "this should help"
  47. "Client is upset"
  48. No-one grabs a chat 5+ minutes
  49. Time sensitive request "ASAP" or "Urgent"
  50. Smiley Face Emoji is used
  51. "Apologies for any confusion"
  52. Missing Client ID
  53. Core Advanced Error Message
  54. TSR asks for clarification on a mentor chat in TSR Team Chat
  55. AM advised to submit COE PSI ticket
  56. "Resolved in separate IM"
  57. Asks about Net to Gross Import
  58. "Is there anything else I can help you with?'
  59. Someone uses Thinking emoji
  60. Someone misspells someone's name in a reply
  61. AM status is "Busy"
  62. Chat about Limits & Controls
  63. Message with a lot of exclamation points !!!
  64. AM comes back to chat for more info about a prior chat (same day)
  65. Import Fails
  66. "What have you searched in KCS"
  67. W2 Delivery Inquiry
  68. A joke about needing more coffee (or tea)
  69. AM gets a phone call
  70. AM profile picture is of their Pet or Animal
  71. "I have a general question"
  72. "Quick question…"
  73. TSR takes mutiple chats in a row
  74. AM advised to submit a payroll project
  75. Wrong Client ID given