AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Clientisupset""Whathave yousearchedin KCS"3 or morechatscome in atonceAn importantannouncementin the GeneralSpace3 or morepeople jointhe space atthe sametimeAM getsa phonecall"Thankyou inAdvance(TIA)"AM doesn’thave aprofilepictureSomeonere-opensa priorchatER MatchCalcquestionSomeonereacts witha thumbsup emojiSomeonemanuallyadded toChat Space"I have ageneralquestion"Asksabout Netto GrossImportImportFailsWavereactioninstead ofsaying hiSendsa GIFAManswerstheir ownquestionAM comesback to chat formore info abouta prior chat(same day)SomeoneusesThinkingemojiA joke aboutneedingmore coffee(or tea)AM advisedto submit apayrollproject"What amI doingwrong?"A holiday-specificemoji isusedTSR takesmutiplechats in arowChataboutLimits &ControlsUnresponsiveRepliesoutsidetheThreadSomeoneCopy-Pastesmessagefrom anotherchat"I cantake alook"AMstatus is"Busy"Messagewith a lot ofexclamationpoints !!!No-onegrabs achat 5+minutesSomeoneuses ashortcut likeFYI; LMK orTY"Quickquestion…"AM advisedto submit amentorsessionA referenceabout howbusy theweek/monthhas beenSingle emojias aresponse(not as areaction)"Knownissue""Ask inTAAChat"WrongClientID given"Havea greatday!"AM advisedto submitCOE PSIticketMissingClientIDCoreAdvancedErrorMessage"Oopswrongchat""Is thereanythingelse I canhelp youwith?'"Let meask theclient"SmileyFaceEmoji isusedScreenshotShared forClarityMessagewith "…"ChatgetsskippedAM has 2 ormore emojisattached tonameSomeoneuses aPaychexAcronymAM statusis "Out ofOffice""ResolvedinseparateIM"Messagewrittenentirely inlowercaseAM profilepicture isof their Petor AnimalDoesn’tsay ThankYouTimesensitiverequest"ASAP" or"Urgent""Have youtried inCoreAdvanced?""Apologiesfor anyconfusion"Someonereacts witha laughingemojiMultipleTSRs replyto same chatat same timeMessageis EditedTSRpraisesan AM"Can youexit theaccount?"Brings inthe wrongpersonwith @Someonemisspellssomeone'sname in areplyChat abouta techoutage orglitchMessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatW2DeliveryInquiryTSR sendsa KCS link;adds "thisshould help"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Clientisupset""Whathave yousearchedin KCS"3 or morechatscome in atonceAn importantannouncementin the GeneralSpace3 or morepeople jointhe space atthe sametimeAM getsa phonecall"Thankyou inAdvance(TIA)"AM doesn’thave aprofilepictureSomeonere-opensa priorchatER MatchCalcquestionSomeonereacts witha thumbsup emojiSomeonemanuallyadded toChat Space"I have ageneralquestion"Asksabout Netto GrossImportImportFailsWavereactioninstead ofsaying hiSendsa GIFAManswerstheir ownquestionAM comesback to chat formore info abouta prior chat(same day)SomeoneusesThinkingemojiA joke aboutneedingmore coffee(or tea)AM advisedto submit apayrollproject"What amI doingwrong?"A holiday-specificemoji isusedTSR takesmutiplechats in arowChataboutLimits &ControlsUnresponsiveRepliesoutsidetheThreadSomeoneCopy-Pastesmessagefrom anotherchat"I cantake alook"AMstatus is"Busy"Messagewith a lot ofexclamationpoints !!!No-onegrabs achat 5+minutesSomeoneuses ashortcut likeFYI; LMK orTY"Quickquestion…"AM advisedto submit amentorsessionA referenceabout howbusy theweek/monthhas beenSingle emojias aresponse(not as areaction)"Knownissue""Ask inTAAChat"WrongClientID given"Havea greatday!"AM advisedto submitCOE PSIticketMissingClientIDCoreAdvancedErrorMessage"Oopswrongchat""Is thereanythingelse I canhelp youwith?'"Let meask theclient"SmileyFaceEmoji isusedScreenshotShared forClarityMessagewith "…"ChatgetsskippedAM has 2 ormore emojisattached tonameSomeoneuses aPaychexAcronymAM statusis "Out ofOffice""ResolvedinseparateIM"Messagewrittenentirely inlowercaseAM profilepicture isof their Petor AnimalDoesn’tsay ThankYouTimesensitiverequest"ASAP" or"Urgent""Have youtried inCoreAdvanced?""Apologiesfor anyconfusion"Someonereacts witha laughingemojiMultipleTSRs replyto same chatat same timeMessageis EditedTSRpraisesan AM"Can youexit theaccount?"Brings inthe wrongpersonwith @Someonemisspellssomeone'sname in areplyChat abouta techoutage orglitchMessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatW2DeliveryInquiryTSR sendsa KCS link;adds "thisshould help"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AM adds additional info to their own thread before a TSR has grabbed it
  2. "Client is upset"
  3. "What have you searched in KCS"
  4. 3 or more chats come in at once
  5. An important announcement in the General Space
  6. 3 or more people join the space at the same time
  7. AM gets a phone call
  8. "Thank you in Advance (TIA)"
  9. AM doesn’t have a profile picture
  10. Someone re-opens a prior chat
  11. ER Match Calc question
  12. Someone reacts with a thumbs up emoji
  13. Someone manually added to Chat Space
  14. "I have a general question"
  15. Asks about Net to Gross Import
  16. Import Fails
  17. Wave reaction instead of saying hi
  18. Sends a GIF
  19. AM answers their own question
  20. AM comes back to chat for more info about a prior chat (same day)
  21. Someone uses Thinking emoji
  22. A joke about needing more coffee (or tea)
  23. AM advised to submit a payroll project
  24. "What am I doing wrong?"
  25. A holiday-specific emoji is used
  26. TSR takes mutiple chats in a row
  27. Chat about Limits & Controls
  28. Unresponsive
  29. Replies outside the Thread
  30. Someone Copy-Pastes message from another chat
  31. "I can take a look"
  32. AM status is "Busy"
  33. Message with a lot of exclamation points !!!
  34. No-one grabs a chat 5+ minutes
  35. Someone uses a shortcut like FYI; LMK or TY
  36. "Quick question…"
  37. AM advised to submit a mentor session
  38. A reference about how busy the week/month has been
  39. Single emoji as a response (not as a reaction)
  40. "Known issue"
  41. "Ask in TAA Chat"
  42. Wrong Client ID given
  43. "Have a great day!"
  44. AM advised to submit COE PSI ticket
  45. Missing Client ID
  46. Core Advanced Error Message
  47. "Oops wrong chat"
  48. "Is there anything else I can help you with?'
  49. "Let me ask the client"
  50. Smiley Face Emoji is used
  51. Screenshot Shared for Clarity
  52. Message with "…"
  53. Chat gets skipped
  54. AM has 2 or more emojis attached to name
  55. Someone uses a Paychex Acronym
  56. AM status is "Out of Office"
  57. "Resolved in separate IM"
  58. Message written entirely in lowercase
  59. AM profile picture is of their Pet or Animal
  60. Doesn’t say Thank You
  61. Time sensitive request "ASAP" or "Urgent"
  62. "Have you tried in Core Advanced?"
  63. "Apologies for any confusion"
  64. Someone reacts with a laughing emoji
  65. Multiple TSRs reply to same chat at same time
  66. Message is Edited
  67. TSR praises an AM
  68. "Can you exit the account?"
  69. Brings in the wrong person with @
  70. Someone misspells someone's name in a reply
  71. Chat about a tech outage or glitch
  72. Message is Deleted
  73. TSR asks for clarification on a mentor chat in TSR Team Chat
  74. W2 Delivery Inquiry
  75. TSR sends a KCS link; adds "this should help"