A joke aboutneedingmore coffee(or tea)Asksabout Netto GrossImportCoreAdvancedErrorMessageER MatchCalcquestion3 or morechatscome in atonceChat abouta techoutage orglitchDoesn’tsay ThankYouAM getsa phonecallAM advisedto submitCOE PSIticketTSR asks forclarificationon a mentorchat in TSRTeam ChatAM has 2 ormore emojisattached tonameSomeonereacts witha thumbsup emoji"I cantake alook"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"ResolvedinseparateIM""Havea greatday!"Messageis Edited"Thankyou inAdvance(TIA)""Whathave yousearchedin KCS"Sendsa GIFScreenshotShared forClarityAM comesback to chat formore info abouta prior chat(same day)MultipleTSRs replyto same chatat same timeSomeonereacts witha laughingemoji"Quickquestion…"TSRpraisesan AMMissingClientIDSomeoneCopy-Pastesmessagefrom anotherchat"Oopswrongchat"Someonemanuallyadded toChat SpaceImportFailsUnresponsiveTSR sendsa KCS link;adds "thisshould help""Is thereanythingelse I canhelp youwith?'AM advisedto submit apayrollproject"Clientisupset"Someoneuses aPaychexAcronymWrongClientID givenAM statusis "Out ofOffice"No-onegrabs achat 5+minutesSomeoneusesThinkingemoji"Knownissue""I have ageneralquestion""Let meask theclient""Ask inTAAChat"Messagewrittenentirely inlowercase3 or morepeople jointhe space atthe sametimeMessagewith "…"AMstatus is"Busy""Can youexit theaccount?"Timesensitiverequest"ASAP" or"Urgent"W2DeliveryInquirySomeonere-opensa priorchatAM advisedto submit amentorsessionWavereactioninstead ofsaying hi"What amI doingwrong?"TSR takesmutiplechats in arowAM profilepicture isof their Petor AnimalAn importantannouncementin the GeneralSpaceSingle emojias aresponse(not as areaction)Chatgetsskipped"Have youtried inCoreAdvanced?"Someoneuses ashortcut likeFYI; LMK orTYSmileyFaceEmoji isusedA holiday-specificemoji isusedA referenceabout howbusy theweek/monthhas beenSomeonemisspellssomeone'sname in areplyMessageisDeletedAM doesn’thave aprofilepictureMessagewith a lot ofexclamationpoints !!!"Apologiesfor anyconfusion"ChataboutLimits &ControlsRepliesoutsidetheThreadBrings inthe wrongpersonwith @AManswerstheir ownquestionA joke aboutneedingmore coffee(or tea)Asksabout Netto GrossImportCoreAdvancedErrorMessageER MatchCalcquestion3 or morechatscome in atonceChat abouta techoutage orglitchDoesn’tsay ThankYouAM getsa phonecallAM advisedto submitCOE PSIticketTSR asks forclarificationon a mentorchat in TSRTeam ChatAM has 2 ormore emojisattached tonameSomeonereacts witha thumbsup emoji"I cantake alook"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"ResolvedinseparateIM""Havea greatday!"Messageis Edited"Thankyou inAdvance(TIA)""Whathave yousearchedin KCS"Sendsa GIFScreenshotShared forClarityAM comesback to chat formore info abouta prior chat(same day)MultipleTSRs replyto same chatat same timeSomeonereacts witha laughingemoji"Quickquestion…"TSRpraisesan AMMissingClientIDSomeoneCopy-Pastesmessagefrom anotherchat"Oopswrongchat"Someonemanuallyadded toChat SpaceImportFailsUnresponsiveTSR sendsa KCS link;adds "thisshould help""Is thereanythingelse I canhelp youwith?'AM advisedto submit apayrollproject"Clientisupset"Someoneuses aPaychexAcronymWrongClientID givenAM statusis "Out ofOffice"No-onegrabs achat 5+minutesSomeoneusesThinkingemoji"Knownissue""I have ageneralquestion""Let meask theclient""Ask inTAAChat"Messagewrittenentirely inlowercase3 or morepeople jointhe space atthe sametimeMessagewith "…"AMstatus is"Busy""Can youexit theaccount?"Timesensitiverequest"ASAP" or"Urgent"W2DeliveryInquirySomeonere-opensa priorchatAM advisedto submit amentorsessionWavereactioninstead ofsaying hi"What amI doingwrong?"TSR takesmutiplechats in arowAM profilepicture isof their Petor AnimalAn importantannouncementin the GeneralSpaceSingle emojias aresponse(not as areaction)Chatgetsskipped"Have youtried inCoreAdvanced?"Someoneuses ashortcut likeFYI; LMK orTYSmileyFaceEmoji isusedA holiday-specificemoji isusedA referenceabout howbusy theweek/monthhas beenSomeonemisspellssomeone'sname in areplyMessageisDeletedAM doesn’thave aprofilepictureMessagewith a lot ofexclamationpoints !!!"Apologiesfor anyconfusion"ChataboutLimits &ControlsRepliesoutsidetheThreadBrings inthe wrongpersonwith @AManswerstheir ownquestion

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A joke about needing more coffee (or tea)
  2. Asks about Net to Gross Import
  3. Core Advanced Error Message
  4. ER Match Calc question
  5. 3 or more chats come in at once
  6. Chat about a tech outage or glitch
  7. Doesn’t say Thank You
  8. AM gets a phone call
  9. AM advised to submit COE PSI ticket
  10. TSR asks for clarification on a mentor chat in TSR Team Chat
  11. AM has 2 or more emojis attached to name
  12. Someone reacts with a thumbs up emoji
  13. "I can take a look"
  14. AM adds additional info to their own thread before a TSR has grabbed it
  15. "Resolved in separate IM"
  16. "Have a great day!"
  17. Message is Edited
  18. "Thank you in Advance (TIA)"
  19. "What have you searched in KCS"
  20. Sends a GIF
  21. Screenshot Shared for Clarity
  22. AM comes back to chat for more info about a prior chat (same day)
  23. Multiple TSRs reply to same chat at same time
  24. Someone reacts with a laughing emoji
  25. "Quick question…"
  26. TSR praises an AM
  27. Missing Client ID
  28. Someone Copy-Pastes message from another chat
  29. "Oops wrong chat"
  30. Someone manually added to Chat Space
  31. Import Fails
  32. Unresponsive
  33. TSR sends a KCS link; adds "this should help"
  34. "Is there anything else I can help you with?'
  35. AM advised to submit a payroll project
  36. "Client is upset"
  37. Someone uses a Paychex Acronym
  38. Wrong Client ID given
  39. AM status is "Out of Office"
  40. No-one grabs a chat 5+ minutes
  41. Someone uses Thinking emoji
  42. "Known issue"
  43. "I have a general question"
  44. "Let me ask the client"
  45. "Ask in TAA Chat"
  46. Message written entirely in lowercase
  47. 3 or more people join the space at the same time
  48. Message with "…"
  49. AM status is "Busy"
  50. "Can you exit the account?"
  51. Time sensitive request "ASAP" or "Urgent"
  52. W2 Delivery Inquiry
  53. Someone re-opens a prior chat
  54. AM advised to submit a mentor session
  55. Wave reaction instead of saying hi
  56. "What am I doing wrong?"
  57. TSR takes mutiple chats in a row
  58. AM profile picture is of their Pet or Animal
  59. An important announcement in the General Space
  60. Single emoji as a response (not as a reaction)
  61. Chat gets skipped
  62. "Have you tried in Core Advanced?"
  63. Someone uses a shortcut like FYI; LMK or TY
  64. Smiley Face Emoji is used
  65. A holiday-specific emoji is used
  66. A reference about how busy the week/month has been
  67. Someone misspells someone's name in a reply
  68. Message is Deleted
  69. AM doesn’t have a profile picture
  70. Message with a lot of exclamation points !!!
  71. "Apologies for any confusion"
  72. Chat about Limits & Controls
  73. Replies outside the Thread
  74. Brings in the wrong person with @
  75. AM answers their own question