(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"Client is upset"
A holiday-specific emoji is used
AM has 2 or more emojis attached to name
User Login Issue
"Thank you in Advance (TIA)"
Question about Reports
TSR sends a KCS link; adds "this should help"
TSR takes mutiple chats in a row
"Is there anything else I can help you with?'
AM status is "Out of Office"
TSR praises an AM
Single emoji as a response (not as a reaction)
AM doesn’t have a profile picture
Message with a lot of exclamation points !!!
Message with "…"
Billing Inquiry
Doesn’t say Thank You
Message is Deleted
No-one grabs a chat 5+ minutes
"What have you searched in KCS"
Missing Client ID
"Resolved in separate IM"
Message written entirely in lowercase
AM adds additional info to their own thread before a TSR has grabbed it
AM advised to submit a mentor session
Time sensitive request "ASAP" or "Urgent"
Replies outside the Thread
Chat about a tech outage or glitch
Chat gets skipped
"I can take a look"
"Oops wrong chat"
Someone uses a Paychex Acronym
TSR asks for clarification on a mentor chat in TSR Team Chat
AM advised to submit a project
AM answers their own question
Screenshot Shared for Clarity
"What am I doing wrong?"
Someone Copy-Pastes message from another chat
"I wasn’t sure which chat to go to"
Wrong Client ID given
AM advised to submit Support ticket
"Known issue"
"I have a general question"
3 or more people join the space at the same time
Someone uses Thinking emoji
Someone uses a shortcut like FYI; LMK or TY
"Apologies for any confusion"
Smiley Face Emoji is used
"Quick question…"
AM status is "Busy"
Someone reacts with a laughing emoji
AM profile picture is of their Pet or Animal
An important announcement in the General Space
Message is Edited
AM comes back to chat for more info about a prior chat (same day)
Import Fails
AM gets a phone call
Someone reacts with a thumbs up emoji
"Can you exit the account?"
First chat comes in 20 minutes after being open
A joke about needing more coffee (or tea)
Someone misspells someone's name in a reply
Wave reaction instead of saying hi
Someone re-opens a prior chat
"Let me ask the client"
Unresponsive
Someone manually added to Chat Space
Sends a GIF
3 or more chats come in at once
Brings in the wrong person with @
Time off Accrual Question
Multiple TSRs reply to same chat at same time
"Ask in the other mentor Chat"
A reference about how busy the week/month has been
