AM getsa phonecallAM statusis "Out ofOffice"Single emojias aresponse(not as areaction)TSRpraisesan AMScreenshotShared forClarityRepliesoutsidetheThreadTSR sendsa KCS link;adds "thisshould help"WrongClientID given"Whathave yousearchedin KCS"MessageisDeletedUserLoginIssue"Knownissue"MissingClientID"Can youexit theaccount?"TSR takesmutiplechats in arowAMstatus is"Busy""I have ageneralquestion""I cantake alook"AM advisedto submit amentorsession"Clientisupset"Timesensitiverequest"ASAP" or"Urgent"ImportFailsNo-onegrabs achat 5+minutesSomeoneCopy-Pastesmessagefrom anotherchatWavereactioninstead ofsaying hiBillingInquiryAM addsadditional infoto their ownthread before aTSR hasgrabbed itA holiday-specificemoji isusedSomeoneuses ashortcut likeFYI; LMK orTYA joke aboutneedingmore coffee(or tea)AM comesback to chat formore info abouta prior chat(same day)An importantannouncementin the GeneralSpaceSomeonere-opensa priorchatMessagewrittenentirely inlowercase"Havea greatday!"TSR asks forclarificationon a mentorchat in TSRTeam ChatFirst chatcomes in 20minutes afterbeing openAManswerstheir ownquestion"Ask inthe othermentorChat""Thankyou inAdvance(TIA)"A referenceabout howbusy theweek/monthhas beenDoesn’tsay ThankYouUnresponsiveAMadvised tosubmit aproject"Is thereanythingelse I canhelp youwith?'Chat abouta techoutage orglitch3 or morepeople jointhe space atthe sametimeAM doesn’thave aprofilepictureQuestionaboutReportsSomeoneusesThinkingemojiChatgetsskippedAM has 2 ormore emojisattached tonameSomeonereacts witha laughingemoji"I wasn’tsure whichchat to goto""What amI doingwrong?"Someonemanuallyadded toChat Space"Apologiesfor anyconfusion"Time offAccrualQuestionBrings inthe wrongpersonwith @Sendsa GIFSmileyFaceEmoji isusedAM profilepicture isof their Petor Animal"Oopswrongchat"AM advisedto submitSupportticket"Quickquestion…"3 or morechatscome in atonceMessageis EditedMultipleTSRs replyto same chatat same time"ResolvedinseparateIM"Someonemisspellssomeone'sname in areplySomeoneuses aPaychexAcronymSomeonereacts witha thumbsup emojiMessagewith a lot ofexclamationpoints !!!"Let meask theclient"Messagewith "…"AM getsa phonecallAM statusis "Out ofOffice"Single emojias aresponse(not as areaction)TSRpraisesan AMScreenshotShared forClarityRepliesoutsidetheThreadTSR sendsa KCS link;adds "thisshould help"WrongClientID given"Whathave yousearchedin KCS"MessageisDeletedUserLoginIssue"Knownissue"MissingClientID"Can youexit theaccount?"TSR takesmutiplechats in arowAMstatus is"Busy""I have ageneralquestion""I cantake alook"AM advisedto submit amentorsession"Clientisupset"Timesensitiverequest"ASAP" or"Urgent"ImportFailsNo-onegrabs achat 5+minutesSomeoneCopy-Pastesmessagefrom anotherchatWavereactioninstead ofsaying hiBillingInquiryAM addsadditional infoto their ownthread before aTSR hasgrabbed itA holiday-specificemoji isusedSomeoneuses ashortcut likeFYI; LMK orTYA joke aboutneedingmore coffee(or tea)AM comesback to chat formore info abouta prior chat(same day)An importantannouncementin the GeneralSpaceSomeonere-opensa priorchatMessagewrittenentirely inlowercase"Havea greatday!"TSR asks forclarificationon a mentorchat in TSRTeam ChatFirst chatcomes in 20minutes afterbeing openAManswerstheir ownquestion"Ask inthe othermentorChat""Thankyou inAdvance(TIA)"A referenceabout howbusy theweek/monthhas beenDoesn’tsay ThankYouUnresponsiveAMadvised tosubmit aproject"Is thereanythingelse I canhelp youwith?'Chat abouta techoutage orglitch3 or morepeople jointhe space atthe sametimeAM doesn’thave aprofilepictureQuestionaboutReportsSomeoneusesThinkingemojiChatgetsskippedAM has 2 ormore emojisattached tonameSomeonereacts witha laughingemoji"I wasn’tsure whichchat to goto""What amI doingwrong?"Someonemanuallyadded toChat Space"Apologiesfor anyconfusion"Time offAccrualQuestionBrings inthe wrongpersonwith @Sendsa GIFSmileyFaceEmoji isusedAM profilepicture isof their Petor Animal"Oopswrongchat"AM advisedto submitSupportticket"Quickquestion…"3 or morechatscome in atonceMessageis EditedMultipleTSRs replyto same chatat same time"ResolvedinseparateIM"Someonemisspellssomeone'sname in areplySomeoneuses aPaychexAcronymSomeonereacts witha thumbsup emojiMessagewith a lot ofexclamationpoints !!!"Let meask theclient"Messagewith "…"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AM gets a phone call
  2. AM status is "Out of Office"
  3. Single emoji as a response (not as a reaction)
  4. TSR praises an AM
  5. Screenshot Shared for Clarity
  6. Replies outside the Thread
  7. TSR sends a KCS link; adds "this should help"
  8. Wrong Client ID given
  9. "What have you searched in KCS"
  10. Message is Deleted
  11. User Login Issue
  12. "Known issue"
  13. Missing Client ID
  14. "Can you exit the account?"
  15. TSR takes mutiple chats in a row
  16. AM status is "Busy"
  17. "I have a general question"
  18. "I can take a look"
  19. AM advised to submit a mentor session
  20. "Client is upset"
  21. Time sensitive request "ASAP" or "Urgent"
  22. Import Fails
  23. No-one grabs a chat 5+ minutes
  24. Someone Copy-Pastes message from another chat
  25. Wave reaction instead of saying hi
  26. Billing Inquiry
  27. AM adds additional info to their own thread before a TSR has grabbed it
  28. A holiday-specific emoji is used
  29. Someone uses a shortcut like FYI; LMK or TY
  30. A joke about needing more coffee (or tea)
  31. AM comes back to chat for more info about a prior chat (same day)
  32. An important announcement in the General Space
  33. Someone re-opens a prior chat
  34. Message written entirely in lowercase
  35. "Have a great day!"
  36. TSR asks for clarification on a mentor chat in TSR Team Chat
  37. First chat comes in 20 minutes after being open
  38. AM answers their own question
  39. "Ask in the other mentor Chat"
  40. "Thank you in Advance (TIA)"
  41. A reference about how busy the week/month has been
  42. Doesn’t say Thank You
  43. Unresponsive
  44. AM advised to submit a project
  45. "Is there anything else I can help you with?'
  46. Chat about a tech outage or glitch
  47. 3 or more people join the space at the same time
  48. AM doesn’t have a profile picture
  49. Question about Reports
  50. Someone uses Thinking emoji
  51. Chat gets skipped
  52. AM has 2 or more emojis attached to name
  53. Someone reacts with a laughing emoji
  54. "I wasn’t sure which chat to go to"
  55. "What am I doing wrong?"
  56. Someone manually added to Chat Space
  57. "Apologies for any confusion"
  58. Time off Accrual Question
  59. Brings in the wrong person with @
  60. Sends a GIF
  61. Smiley Face Emoji is used
  62. AM profile picture is of their Pet or Animal
  63. "Oops wrong chat"
  64. AM advised to submit Support ticket
  65. "Quick question…"
  66. 3 or more chats come in at once
  67. Message is Edited
  68. Multiple TSRs reply to same chat at same time
  69. "Resolved in separate IM"
  70. Someone misspells someone's name in a reply
  71. Someone uses a Paychex Acronym
  72. Someone reacts with a thumbs up emoji
  73. Message with a lot of exclamation points !!!
  74. "Let me ask the client"
  75. Message with "…"