A holiday-specificemoji isusedTime offAccrualQuestionNo-onegrabs achat 5+minutes"Apologiesfor anyconfusion"Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTYQuestionaboutReports"I cantake alook""I wasn’tsure whichchat to goto""Is thereanythingelse I canhelp youwith?'"ResolvedinseparateIM"BillingInquirySomeonereacts witha laughingemojiMissingClientID"Oopswrongchat"ChatgetsskippedMessagewrittenentirely inlowercase"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)TSR sendsa KCS link;adds "thisshould help"SomeoneusesThinkingemojiAM doesn’thave aprofilepictureUnresponsiveSomeonereacts witha thumbsup emoji"Havea greatday!"AM has 2 ormore emojisattached tonameMessageisDeleted"Quickquestion…"AManswerstheir ownquestion"Clientisupset"AM advisedto submit amentorsessionAM statusis "Out ofOffice"First chatcomes in 20minutes afterbeing openSomeonemisspellssomeone'sname in areplyAM comesback to chat formore info abouta prior chat(same day)AMadvised tosubmit aprojectAM advisedto submitSupportticketImportFailsWrongClientID given"Thankyou inAdvance(TIA)"SmileyFaceEmoji isusedA joke aboutneedingmore coffee(or tea)TSR takesmutiplechats in arowChat abouta techoutage orglitchScreenshotShared forClarityTSR asks forclarificationon a mentorchat in TSRTeam ChatRepliesoutsidetheThreadAMstatus is"Busy""Ask inthe othermentorChat"SomeoneCopy-Pastesmessagefrom anotherchatDoesn’tsay ThankYou"Can youexit theaccount?"Brings inthe wrongpersonwith @3 or morechatscome in atonceSomeonere-opensa priorchatMessagewith a lot ofexclamationpoints !!!MultipleTSRs replyto same chatat same timeA referenceabout howbusy theweek/monthhas been"Knownissue"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"I have ageneralquestion"Wavereactioninstead ofsaying hiTSRpraisesan AM"What amI doingwrong?"3 or morepeople jointhe space atthe sametimeAn importantannouncementin the GeneralSpaceAM getsa phonecallSomeoneuses aPaychexAcronymUserLoginIssueSomeonemanuallyadded toChat Space"Let meask theclient"Timesensitiverequest"ASAP" or"Urgent"AM profilepicture isof their Petor AnimalSendsa GIFMessagewith "…"A holiday-specificemoji isusedTime offAccrualQuestionNo-onegrabs achat 5+minutes"Apologiesfor anyconfusion"Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTYQuestionaboutReports"I cantake alook""I wasn’tsure whichchat to goto""Is thereanythingelse I canhelp youwith?'"ResolvedinseparateIM"BillingInquirySomeonereacts witha laughingemojiMissingClientID"Oopswrongchat"ChatgetsskippedMessagewrittenentirely inlowercase"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)TSR sendsa KCS link;adds "thisshould help"SomeoneusesThinkingemojiAM doesn’thave aprofilepictureUnresponsiveSomeonereacts witha thumbsup emoji"Havea greatday!"AM has 2 ormore emojisattached tonameMessageisDeleted"Quickquestion…"AManswerstheir ownquestion"Clientisupset"AM advisedto submit amentorsessionAM statusis "Out ofOffice"First chatcomes in 20minutes afterbeing openSomeonemisspellssomeone'sname in areplyAM comesback to chat formore info abouta prior chat(same day)AMadvised tosubmit aprojectAM advisedto submitSupportticketImportFailsWrongClientID given"Thankyou inAdvance(TIA)"SmileyFaceEmoji isusedA joke aboutneedingmore coffee(or tea)TSR takesmutiplechats in arowChat abouta techoutage orglitchScreenshotShared forClarityTSR asks forclarificationon a mentorchat in TSRTeam ChatRepliesoutsidetheThreadAMstatus is"Busy""Ask inthe othermentorChat"SomeoneCopy-Pastesmessagefrom anotherchatDoesn’tsay ThankYou"Can youexit theaccount?"Brings inthe wrongpersonwith @3 or morechatscome in atonceSomeonere-opensa priorchatMessagewith a lot ofexclamationpoints !!!MultipleTSRs replyto same chatat same timeA referenceabout howbusy theweek/monthhas been"Knownissue"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"I have ageneralquestion"Wavereactioninstead ofsaying hiTSRpraisesan AM"What amI doingwrong?"3 or morepeople jointhe space atthe sametimeAn importantannouncementin the GeneralSpaceAM getsa phonecallSomeoneuses aPaychexAcronymUserLoginIssueSomeonemanuallyadded toChat Space"Let meask theclient"Timesensitiverequest"ASAP" or"Urgent"AM profilepicture isof their Petor AnimalSendsa GIFMessagewith "…"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A holiday-specific emoji is used
  2. Time off Accrual Question
  3. No-one grabs a chat 5+ minutes
  4. "Apologies for any confusion"
  5. Message is Edited
  6. Someone uses a shortcut like FYI; LMK or TY
  7. Question about Reports
  8. "I can take a look"
  9. "I wasn’t sure which chat to go to"
  10. "Is there anything else I can help you with?'
  11. "Resolved in separate IM"
  12. Billing Inquiry
  13. Someone reacts with a laughing emoji
  14. Missing Client ID
  15. "Oops wrong chat"
  16. Chat gets skipped
  17. Message written entirely in lowercase
  18. "What have you searched in KCS"
  19. Single emoji as a response (not as a reaction)
  20. TSR sends a KCS link; adds "this should help"
  21. Someone uses Thinking emoji
  22. AM doesn’t have a profile picture
  23. Unresponsive
  24. Someone reacts with a thumbs up emoji
  25. "Have a great day!"
  26. AM has 2 or more emojis attached to name
  27. Message is Deleted
  28. "Quick question…"
  29. AM answers their own question
  30. "Client is upset"
  31. AM advised to submit a mentor session
  32. AM status is "Out of Office"
  33. First chat comes in 20 minutes after being open
  34. Someone misspells someone's name in a reply
  35. AM comes back to chat for more info about a prior chat (same day)
  36. AM advised to submit a project
  37. AM advised to submit Support ticket
  38. Import Fails
  39. Wrong Client ID given
  40. "Thank you in Advance (TIA)"
  41. Smiley Face Emoji is used
  42. A joke about needing more coffee (or tea)
  43. TSR takes mutiple chats in a row
  44. Chat about a tech outage or glitch
  45. Screenshot Shared for Clarity
  46. TSR asks for clarification on a mentor chat in TSR Team Chat
  47. Replies outside the Thread
  48. AM status is "Busy"
  49. "Ask in the other mentor Chat"
  50. Someone Copy-Pastes message from another chat
  51. Doesn’t say Thank You
  52. "Can you exit the account?"
  53. Brings in the wrong person with @
  54. 3 or more chats come in at once
  55. Someone re-opens a prior chat
  56. Message with a lot of exclamation points !!!
  57. Multiple TSRs reply to same chat at same time
  58. A reference about how busy the week/month has been
  59. "Known issue"
  60. AM adds additional info to their own thread before a TSR has grabbed it
  61. "I have a general question"
  62. Wave reaction instead of saying hi
  63. TSR praises an AM
  64. "What am I doing wrong?"
  65. 3 or more people join the space at the same time
  66. An important announcement in the General Space
  67. AM gets a phone call
  68. Someone uses a Paychex Acronym
  69. User Login Issue
  70. Someone manually added to Chat Space
  71. "Let me ask the client"
  72. Time sensitive request "ASAP" or "Urgent"
  73. AM profile picture is of their Pet or Animal
  74. Sends a GIF
  75. Message with "…"