"Clientisupset"A holiday-specificemoji isusedAM has 2 ormore emojisattached tonameUserLoginIssue"Thankyou inAdvance(TIA)"QuestionaboutReportsTSR sendsa KCS link;adds "thisshould help"TSR takesmutiplechats in arow"Is thereanythingelse I canhelp youwith?'AM statusis "Out ofOffice"TSRpraisesan AMSingle emojias aresponse(not as areaction)AM doesn’thave aprofilepictureMessagewith a lot ofexclamationpoints !!!Messagewith "…"BillingInquiryDoesn’tsay ThankYouMessageisDeletedNo-onegrabs achat 5+minutes"Whathave yousearchedin KCS"MissingClientID"ResolvedinseparateIM"Messagewrittenentirely inlowercaseAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM advisedto submit amentorsessionTimesensitiverequest"ASAP" or"Urgent"RepliesoutsidetheThreadChat abouta techoutage orglitchChatgetsskipped"I cantake alook""Oopswrongchat"Someoneuses aPaychexAcronymTSR asks forclarificationon a mentorchat in TSRTeam ChatAMadvised tosubmit aprojectAManswerstheir ownquestionScreenshotShared forClarity"What amI doingwrong?"SomeoneCopy-Pastesmessagefrom anotherchat"I wasn’tsure whichchat to goto"WrongClientID givenAM advisedto submitSupportticket"Knownissue""I have ageneralquestion"3 or morepeople jointhe space atthe sametimeSomeoneusesThinkingemojiSomeoneuses ashortcut likeFYI; LMK orTY"Apologiesfor anyconfusion"SmileyFaceEmoji isused"Quickquestion…"AMstatus is"Busy"Someonereacts witha laughingemojiAM profilepicture isof their Petor AnimalAn importantannouncementin the GeneralSpaceMessageis EditedAM comesback to chat formore info abouta prior chat(same day)ImportFailsAM getsa phonecallSomeonereacts witha thumbsup emoji"Can youexit theaccount?"First chatcomes in 20minutes afterbeing openA joke aboutneedingmore coffee(or tea)Someonemisspellssomeone'sname in areplyWavereactioninstead ofsaying hiSomeonere-opensa priorchat"Let meask theclient"UnresponsiveSomeonemanuallyadded toChat SpaceSendsa GIF3 or morechatscome in atonceBrings inthe wrongpersonwith @Time offAccrualQuestionMultipleTSRs replyto same chatat same time"Ask inthe othermentorChat"A referenceabout howbusy theweek/monthhas been"Havea greatday!""Clientisupset"A holiday-specificemoji isusedAM has 2 ormore emojisattached tonameUserLoginIssue"Thankyou inAdvance(TIA)"QuestionaboutReportsTSR sendsa KCS link;adds "thisshould help"TSR takesmutiplechats in arow"Is thereanythingelse I canhelp youwith?'AM statusis "Out ofOffice"TSRpraisesan AMSingle emojias aresponse(not as areaction)AM doesn’thave aprofilepictureMessagewith a lot ofexclamationpoints !!!Messagewith "…"BillingInquiryDoesn’tsay ThankYouMessageisDeletedNo-onegrabs achat 5+minutes"Whathave yousearchedin KCS"MissingClientID"ResolvedinseparateIM"Messagewrittenentirely inlowercaseAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM advisedto submit amentorsessionTimesensitiverequest"ASAP" or"Urgent"RepliesoutsidetheThreadChat abouta techoutage orglitchChatgetsskipped"I cantake alook""Oopswrongchat"Someoneuses aPaychexAcronymTSR asks forclarificationon a mentorchat in TSRTeam ChatAMadvised tosubmit aprojectAManswerstheir ownquestionScreenshotShared forClarity"What amI doingwrong?"SomeoneCopy-Pastesmessagefrom anotherchat"I wasn’tsure whichchat to goto"WrongClientID givenAM advisedto submitSupportticket"Knownissue""I have ageneralquestion"3 or morepeople jointhe space atthe sametimeSomeoneusesThinkingemojiSomeoneuses ashortcut likeFYI; LMK orTY"Apologiesfor anyconfusion"SmileyFaceEmoji isused"Quickquestion…"AMstatus is"Busy"Someonereacts witha laughingemojiAM profilepicture isof their Petor AnimalAn importantannouncementin the GeneralSpaceMessageis EditedAM comesback to chat formore info abouta prior chat(same day)ImportFailsAM getsa phonecallSomeonereacts witha thumbsup emoji"Can youexit theaccount?"First chatcomes in 20minutes afterbeing openA joke aboutneedingmore coffee(or tea)Someonemisspellssomeone'sname in areplyWavereactioninstead ofsaying hiSomeonere-opensa priorchat"Let meask theclient"UnresponsiveSomeonemanuallyadded toChat SpaceSendsa GIF3 or morechatscome in atonceBrings inthe wrongpersonwith @Time offAccrualQuestionMultipleTSRs replyto same chatat same time"Ask inthe othermentorChat"A referenceabout howbusy theweek/monthhas been"Havea greatday!"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Client is upset"
  2. A holiday-specific emoji is used
  3. AM has 2 or more emojis attached to name
  4. User Login Issue
  5. "Thank you in Advance (TIA)"
  6. Question about Reports
  7. TSR sends a KCS link; adds "this should help"
  8. TSR takes mutiple chats in a row
  9. "Is there anything else I can help you with?'
  10. AM status is "Out of Office"
  11. TSR praises an AM
  12. Single emoji as a response (not as a reaction)
  13. AM doesn’t have a profile picture
  14. Message with a lot of exclamation points !!!
  15. Message with "…"
  16. Billing Inquiry
  17. Doesn’t say Thank You
  18. Message is Deleted
  19. No-one grabs a chat 5+ minutes
  20. "What have you searched in KCS"
  21. Missing Client ID
  22. "Resolved in separate IM"
  23. Message written entirely in lowercase
  24. AM adds additional info to their own thread before a TSR has grabbed it
  25. AM advised to submit a mentor session
  26. Time sensitive request "ASAP" or "Urgent"
  27. Replies outside the Thread
  28. Chat about a tech outage or glitch
  29. Chat gets skipped
  30. "I can take a look"
  31. "Oops wrong chat"
  32. Someone uses a Paychex Acronym
  33. TSR asks for clarification on a mentor chat in TSR Team Chat
  34. AM advised to submit a project
  35. AM answers their own question
  36. Screenshot Shared for Clarity
  37. "What am I doing wrong?"
  38. Someone Copy-Pastes message from another chat
  39. "I wasn’t sure which chat to go to"
  40. Wrong Client ID given
  41. AM advised to submit Support ticket
  42. "Known issue"
  43. "I have a general question"
  44. 3 or more people join the space at the same time
  45. Someone uses Thinking emoji
  46. Someone uses a shortcut like FYI; LMK or TY
  47. "Apologies for any confusion"
  48. Smiley Face Emoji is used
  49. "Quick question…"
  50. AM status is "Busy"
  51. Someone reacts with a laughing emoji
  52. AM profile picture is of their Pet or Animal
  53. An important announcement in the General Space
  54. Message is Edited
  55. AM comes back to chat for more info about a prior chat (same day)
  56. Import Fails
  57. AM gets a phone call
  58. Someone reacts with a thumbs up emoji
  59. "Can you exit the account?"
  60. First chat comes in 20 minutes after being open
  61. A joke about needing more coffee (or tea)
  62. Someone misspells someone's name in a reply
  63. Wave reaction instead of saying hi
  64. Someone re-opens a prior chat
  65. "Let me ask the client"
  66. Unresponsive
  67. Someone manually added to Chat Space
  68. Sends a GIF
  69. 3 or more chats come in at once
  70. Brings in the wrong person with @
  71. Time off Accrual Question
  72. Multiple TSRs reply to same chat at same time
  73. "Ask in the other mentor Chat"
  74. A reference about how busy the week/month has been
  75. "Have a great day!"