"Thankyou inAdvance(TIA)""I cantake alook""Oopswrongchat"MessageisDeletedAMadvised tosubmit aprojectTime offAccrualQuestionA holiday-specificemoji isusedSingle emojias aresponse(not as areaction)AM advisedto submitSupportticket"Let meask theclient"SomeoneusesThinkingemoji"Havea greatday!""I have ageneralquestion"Messageis Edited"I wasn’tsure whichchat to goto"AM doesn’thave aprofilepictureBillingInquirySmileyFaceEmoji isused"Is thereanythingelse I canhelp youwith?'ImportFails"ResolvedinseparateIM"UnresponsiveSomeonere-opensa priorchatTSR asks forclarificationon a mentorchat in TSRTeam Chat"Knownissue"AM has 2 ormore emojisattached tonameSomeoneuses ashortcut likeFYI; LMK orTYMessagewith "…"Messagewrittenentirely inlowercaseSomeoneuses aPaychexAcronymBrings inthe wrongpersonwith @WrongClientID givenNo-onegrabs achat 5+minutesA joke aboutneedingmore coffee(or tea)An importantannouncementin the GeneralSpaceFirst chatcomes in 20minutes afterbeing openSendsa GIF"What amI doingwrong?"MissingClientIDUserLoginIssueWavereactioninstead ofsaying hi3 or morepeople jointhe space atthe sametimeTSRpraisesan AMAManswerstheir ownquestionAM comesback to chat formore info abouta prior chat(same day)AM getsa phonecallRepliesoutsidetheThreadScreenshotShared forClarity"Can youexit theaccount?"ChatgetsskippedAMstatus is"Busy""Whathave yousearchedin KCS"Messagewith a lot ofexclamationpoints !!!AM statusis "Out ofOffice"TSR sendsa KCS link;adds "thisshould help"Someonereacts witha laughingemojiAM profilepicture isof their Petor AnimalDoesn’tsay ThankYou"Apologiesfor anyconfusion"3 or morechatscome in atonceAM addsadditional infoto their ownthread before aTSR hasgrabbed itTimesensitiverequest"ASAP" or"Urgent""Clientisupset"Someonemanuallyadded toChat SpaceSomeonereacts witha thumbsup emojiA referenceabout howbusy theweek/monthhas been"Ask inthe othermentorChat"TSR takesmutiplechats in arowChat abouta techoutage orglitchSomeoneCopy-Pastesmessagefrom anotherchatSomeonemisspellssomeone'sname in areplyQuestionaboutReportsAM advisedto submit amentorsession"Quickquestion…"MultipleTSRs replyto same chatat same time"Thankyou inAdvance(TIA)""I cantake alook""Oopswrongchat"MessageisDeletedAMadvised tosubmit aprojectTime offAccrualQuestionA holiday-specificemoji isusedSingle emojias aresponse(not as areaction)AM advisedto submitSupportticket"Let meask theclient"SomeoneusesThinkingemoji"Havea greatday!""I have ageneralquestion"Messageis Edited"I wasn’tsure whichchat to goto"AM doesn’thave aprofilepictureBillingInquirySmileyFaceEmoji isused"Is thereanythingelse I canhelp youwith?'ImportFails"ResolvedinseparateIM"UnresponsiveSomeonere-opensa priorchatTSR asks forclarificationon a mentorchat in TSRTeam Chat"Knownissue"AM has 2 ormore emojisattached tonameSomeoneuses ashortcut likeFYI; LMK orTYMessagewith "…"Messagewrittenentirely inlowercaseSomeoneuses aPaychexAcronymBrings inthe wrongpersonwith @WrongClientID givenNo-onegrabs achat 5+minutesA joke aboutneedingmore coffee(or tea)An importantannouncementin the GeneralSpaceFirst chatcomes in 20minutes afterbeing openSendsa GIF"What amI doingwrong?"MissingClientIDUserLoginIssueWavereactioninstead ofsaying hi3 or morepeople jointhe space atthe sametimeTSRpraisesan AMAManswerstheir ownquestionAM comesback to chat formore info abouta prior chat(same day)AM getsa phonecallRepliesoutsidetheThreadScreenshotShared forClarity"Can youexit theaccount?"ChatgetsskippedAMstatus is"Busy""Whathave yousearchedin KCS"Messagewith a lot ofexclamationpoints !!!AM statusis "Out ofOffice"TSR sendsa KCS link;adds "thisshould help"Someonereacts witha laughingemojiAM profilepicture isof their Petor AnimalDoesn’tsay ThankYou"Apologiesfor anyconfusion"3 or morechatscome in atonceAM addsadditional infoto their ownthread before aTSR hasgrabbed itTimesensitiverequest"ASAP" or"Urgent""Clientisupset"Someonemanuallyadded toChat SpaceSomeonereacts witha thumbsup emojiA referenceabout howbusy theweek/monthhas been"Ask inthe othermentorChat"TSR takesmutiplechats in arowChat abouta techoutage orglitchSomeoneCopy-Pastesmessagefrom anotherchatSomeonemisspellssomeone'sname in areplyQuestionaboutReportsAM advisedto submit amentorsession"Quickquestion…"MultipleTSRs replyto same chatat same time

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank you in Advance (TIA)"
  2. "I can take a look"
  3. "Oops wrong chat"
  4. Message is Deleted
  5. AM advised to submit a project
  6. Time off Accrual Question
  7. A holiday-specific emoji is used
  8. Single emoji as a response (not as a reaction)
  9. AM advised to submit Support ticket
  10. "Let me ask the client"
  11. Someone uses Thinking emoji
  12. "Have a great day!"
  13. "I have a general question"
  14. Message is Edited
  15. "I wasn’t sure which chat to go to"
  16. AM doesn’t have a profile picture
  17. Billing Inquiry
  18. Smiley Face Emoji is used
  19. "Is there anything else I can help you with?'
  20. Import Fails
  21. "Resolved in separate IM"
  22. Unresponsive
  23. Someone re-opens a prior chat
  24. TSR asks for clarification on a mentor chat in TSR Team Chat
  25. "Known issue"
  26. AM has 2 or more emojis attached to name
  27. Someone uses a shortcut like FYI; LMK or TY
  28. Message with "…"
  29. Message written entirely in lowercase
  30. Someone uses a Paychex Acronym
  31. Brings in the wrong person with @
  32. Wrong Client ID given
  33. No-one grabs a chat 5+ minutes
  34. A joke about needing more coffee (or tea)
  35. An important announcement in the General Space
  36. First chat comes in 20 minutes after being open
  37. Sends a GIF
  38. "What am I doing wrong?"
  39. Missing Client ID
  40. User Login Issue
  41. Wave reaction instead of saying hi
  42. 3 or more people join the space at the same time
  43. TSR praises an AM
  44. AM answers their own question
  45. AM comes back to chat for more info about a prior chat (same day)
  46. AM gets a phone call
  47. Replies outside the Thread
  48. Screenshot Shared for Clarity
  49. "Can you exit the account?"
  50. Chat gets skipped
  51. AM status is "Busy"
  52. "What have you searched in KCS"
  53. Message with a lot of exclamation points !!!
  54. AM status is "Out of Office"
  55. TSR sends a KCS link; adds "this should help"
  56. Someone reacts with a laughing emoji
  57. AM profile picture is of their Pet or Animal
  58. Doesn’t say Thank You
  59. "Apologies for any confusion"
  60. 3 or more chats come in at once
  61. AM adds additional info to their own thread before a TSR has grabbed it
  62. Time sensitive request "ASAP" or "Urgent"
  63. "Client is upset"
  64. Someone manually added to Chat Space
  65. Someone reacts with a thumbs up emoji
  66. A reference about how busy the week/month has been
  67. "Ask in the other mentor Chat"
  68. TSR takes mutiple chats in a row
  69. Chat about a tech outage or glitch
  70. Someone Copy-Pastes message from another chat
  71. Someone misspells someone's name in a reply
  72. Question about Reports
  73. AM advised to submit a mentor session
  74. "Quick question…"
  75. Multiple TSRs reply to same chat at same time