"Quickquestion…"BillingInquiry"ResolvedinseparateIM"A joke aboutneedingmore coffee(or tea)AM has 2 ormore emojisattached tonameA referenceabout howbusy theweek/monthhas been"Oopswrongchat"Chat abouta techoutage orglitch"I have ageneralquestion"AM addsadditional infoto their ownthread before aTSR hasgrabbed itTSR asks forclarificationon a mentorchat in TSRTeam ChatRepliesoutsidetheThread"Knownissue"TSRpraisesan AMAM advisedto submit amentorsession"Whathave yousearchedin KCS"UnresponsiveAM profilepicture isof their Petor AnimalTimesensitiverequest"ASAP" or"Urgent"Someoneuses aPaychexAcronym"I wasn’tsure whichchat to goto"Someonemisspellssomeone'sname in areplyFirst chatcomes in 20minutes afterbeing openAManswerstheir ownquestionTime offAccrualQuestionSendsa GIF"Thankyou inAdvance(TIA)"AM doesn’thave aprofilepictureSomeonereacts witha thumbsup emoji"Clientisupset"AMstatus is"Busy"Someonere-opensa priorchatAM getsa phonecallMessageisDeleted"Let meask theclient"TSR takesmutiplechats in arow"Apologiesfor anyconfusion"AM advisedto submitSupportticketA holiday-specificemoji isused"I cantake alook"MissingClientIDAn importantannouncementin the GeneralSpaceUserLoginIssueAMadvised tosubmit aprojectSomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemojiMultipleTSRs replyto same chatat same time"Ask inthe othermentorChat"ImportFailsSomeonemanuallyadded toChat Space"What amI doingwrong?"Brings inthe wrongpersonwith @"Is thereanythingelse I canhelp youwith?'Someonereacts witha laughingemojiTSR sendsa KCS link;adds "thisshould help"Messagewrittenentirely inlowercase"Havea greatday!"Messagewith a lot ofexclamationpoints !!!3 or morepeople jointhe space atthe sametimeChatgetsskippedAM comesback to chat formore info abouta prior chat(same day)Single emojias aresponse(not as areaction)Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTY"Can youexit theaccount?"Wavereactioninstead ofsaying hiScreenshotShared forClarity3 or morechatscome in atonceAM statusis "Out ofOffice"SmileyFaceEmoji isusedQuestionaboutReportsMessagewith "…"No-onegrabs achat 5+minutesWrongClientID givenDoesn’tsay ThankYou"Quickquestion…"BillingInquiry"ResolvedinseparateIM"A joke aboutneedingmore coffee(or tea)AM has 2 ormore emojisattached tonameA referenceabout howbusy theweek/monthhas been"Oopswrongchat"Chat abouta techoutage orglitch"I have ageneralquestion"AM addsadditional infoto their ownthread before aTSR hasgrabbed itTSR asks forclarificationon a mentorchat in TSRTeam ChatRepliesoutsidetheThread"Knownissue"TSRpraisesan AMAM advisedto submit amentorsession"Whathave yousearchedin KCS"UnresponsiveAM profilepicture isof their Petor AnimalTimesensitiverequest"ASAP" or"Urgent"Someoneuses aPaychexAcronym"I wasn’tsure whichchat to goto"Someonemisspellssomeone'sname in areplyFirst chatcomes in 20minutes afterbeing openAManswerstheir ownquestionTime offAccrualQuestionSendsa GIF"Thankyou inAdvance(TIA)"AM doesn’thave aprofilepictureSomeonereacts witha thumbsup emoji"Clientisupset"AMstatus is"Busy"Someonere-opensa priorchatAM getsa phonecallMessageisDeleted"Let meask theclient"TSR takesmutiplechats in arow"Apologiesfor anyconfusion"AM advisedto submitSupportticketA holiday-specificemoji isused"I cantake alook"MissingClientIDAn importantannouncementin the GeneralSpaceUserLoginIssueAMadvised tosubmit aprojectSomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemojiMultipleTSRs replyto same chatat same time"Ask inthe othermentorChat"ImportFailsSomeonemanuallyadded toChat Space"What amI doingwrong?"Brings inthe wrongpersonwith @"Is thereanythingelse I canhelp youwith?'Someonereacts witha laughingemojiTSR sendsa KCS link;adds "thisshould help"Messagewrittenentirely inlowercase"Havea greatday!"Messagewith a lot ofexclamationpoints !!!3 or morepeople jointhe space atthe sametimeChatgetsskippedAM comesback to chat formore info abouta prior chat(same day)Single emojias aresponse(not as areaction)Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTY"Can youexit theaccount?"Wavereactioninstead ofsaying hiScreenshotShared forClarity3 or morechatscome in atonceAM statusis "Out ofOffice"SmileyFaceEmoji isusedQuestionaboutReportsMessagewith "…"No-onegrabs achat 5+minutesWrongClientID givenDoesn’tsay ThankYou

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Quick question…"
  2. Billing Inquiry
  3. "Resolved in separate IM"
  4. A joke about needing more coffee (or tea)
  5. AM has 2 or more emojis attached to name
  6. A reference about how busy the week/month has been
  7. "Oops wrong chat"
  8. Chat about a tech outage or glitch
  9. "I have a general question"
  10. AM adds additional info to their own thread before a TSR has grabbed it
  11. TSR asks for clarification on a mentor chat in TSR Team Chat
  12. Replies outside the Thread
  13. "Known issue"
  14. TSR praises an AM
  15. AM advised to submit a mentor session
  16. "What have you searched in KCS"
  17. Unresponsive
  18. AM profile picture is of their Pet or Animal
  19. Time sensitive request "ASAP" or "Urgent"
  20. Someone uses a Paychex Acronym
  21. "I wasn’t sure which chat to go to"
  22. Someone misspells someone's name in a reply
  23. First chat comes in 20 minutes after being open
  24. AM answers their own question
  25. Time off Accrual Question
  26. Sends a GIF
  27. "Thank you in Advance (TIA)"
  28. AM doesn’t have a profile picture
  29. Someone reacts with a thumbs up emoji
  30. "Client is upset"
  31. AM status is "Busy"
  32. Someone re-opens a prior chat
  33. AM gets a phone call
  34. Message is Deleted
  35. "Let me ask the client"
  36. TSR takes mutiple chats in a row
  37. "Apologies for any confusion"
  38. AM advised to submit Support ticket
  39. A holiday-specific emoji is used
  40. "I can take a look"
  41. Missing Client ID
  42. An important announcement in the General Space
  43. User Login Issue
  44. AM advised to submit a project
  45. Someone Copy-Pastes message from another chat
  46. Someone uses Thinking emoji
  47. Multiple TSRs reply to same chat at same time
  48. "Ask in the other mentor Chat"
  49. Import Fails
  50. Someone manually added to Chat Space
  51. "What am I doing wrong?"
  52. Brings in the wrong person with @
  53. "Is there anything else I can help you with?'
  54. Someone reacts with a laughing emoji
  55. TSR sends a KCS link; adds "this should help"
  56. Message written entirely in lowercase
  57. "Have a great day!"
  58. Message with a lot of exclamation points !!!
  59. 3 or more people join the space at the same time
  60. Chat gets skipped
  61. AM comes back to chat for more info about a prior chat (same day)
  62. Single emoji as a response (not as a reaction)
  63. Message is Edited
  64. Someone uses a shortcut like FYI; LMK or TY
  65. "Can you exit the account?"
  66. Wave reaction instead of saying hi
  67. Screenshot Shared for Clarity
  68. 3 or more chats come in at once
  69. AM status is "Out of Office"
  70. Smiley Face Emoji is used
  71. Question about Reports
  72. Message with "…"
  73. No-one grabs a chat 5+ minutes
  74. Wrong Client ID given
  75. Doesn’t say Thank You