(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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A holiday-specific emoji is used
Billing Inquiry
Brings in the wrong person with @
Someone uses Thinking emoji
First chat comes in 20 minutes after being open
"Ask in the other mentor Chat"
Someone manually added to Chat Space
Someone Copy-Pastes message from another chat
TSR praises an AM
Unresponsive
Someone re-opens a prior chat
AM advised to submit Support ticket
Someone uses a shortcut like FYI; LMK or TY
"Quick question…"
AM advised to submit a mentor session
Time off Accrual Question
Multiple TSRs reply to same chat at same time
"I can take a look"
Message written entirely in lowercase
Someone uses a Paychex Acronym
AM status is "Out of Office"
"Known issue"
"I have a general question"
"What am I doing wrong?"
AM comes back to chat for more info about a prior chat (same day)
"Thank you in Advance (TIA)"
"Apologies for any confusion"
TSR takes mutiple chats in a row
AM answers their own question
"Can you exit the account?"
"I wasn’t sure which chat to go to"
"Is there anything else I can help you with?'
An important announcement in the General Space
"Oops wrong chat"
3 or more chats come in at once
AM has 2 or more emojis attached to name
Message with "…"
Replies outside the Thread
Smiley Face Emoji is used
Question about Reports
"Resolved in separate IM"
Someone misspells someone's name in a reply
Message is Deleted
AM doesn’t have a profile picture
AM advised to submit a project
Chat about a tech outage or glitch
Import Fails
Wave reaction instead of saying hi
A reference about how busy the week/month has been
Message is Edited
TSR sends a KCS link; adds "this should help"
Sends a GIF
Message with a lot of exclamation points !!!
"Have a great day!"
AM status is "Busy"
Chat gets skipped
Time sensitive request "ASAP" or "Urgent"
AM gets a phone call
Single emoji as a response (not as a reaction)
"What have you searched in KCS"
"Client is upset"
TSR asks for clarification on a mentor chat in TSR Team Chat
3 or more people join the space at the same time
Wrong Client ID given
Doesn’t say Thank You
No-one grabs a chat 5+ minutes
AM profile picture is of their Pet or Animal
User Login Issue
Someone reacts with a thumbs up emoji
Someone reacts with a laughing emoji
Screenshot Shared for Clarity
AM adds additional info to their own thread before a TSR has grabbed it
