AM comesback to chat formore info abouta prior chat(same day)QuestionaboutReports"Apologiesfor anyconfusion"Someoneuses aPaychexAcronymAn importantannouncementin the GeneralSpace"Let meask theclient"ScreenshotShared forClarityTimesensitiverequest"ASAP" or"Urgent"SomeoneCopy-Pastesmessagefrom anotherchatUserLoginIssueAM getsa phonecallTSRpraisesan AMWrongClientID given"Is thereanythingelse I canhelp youwith?'A holiday-specificemoji isusedMessagewith a lot ofexclamationpoints !!!AMstatus is"Busy"A joke aboutneedingmore coffee(or tea)Chat abouta techoutage orglitch"Can youexit theaccount?"AM profilepicture isof their Petor AnimalFirst chatcomes in 20minutes afterbeing open"Whathave yousearchedin KCS""Oopswrongchat"AM advisedto submit amentorsessionRepliesoutsidetheThreadBrings inthe wrongpersonwith @AManswerstheir ownquestionWavereactioninstead ofsaying hiTSR takesmutiplechats in arowA referenceabout howbusy theweek/monthhas beenAM has 2 ormore emojisattached tonameSendsa GIFMessagewrittenentirely inlowercaseAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM statusis "Out ofOffice"Messagewith "…""Clientisupset"MissingClientIDSomeoneusesThinkingemojiSomeonereacts witha thumbsup emoji"I wasn’tsure whichchat to goto"TSR sendsa KCS link;adds "thisshould help""Thankyou inAdvance(TIA)"Someonemanuallyadded toChat SpaceNo-onegrabs achat 5+minutesSomeonere-opensa priorchat"Havea greatday!"Time offAccrualQuestionAM doesn’thave aprofilepicture"Knownissue"Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTYSingle emojias aresponse(not as areaction)"Ask inthe othermentorChat""I cantake alook"Doesn’tsay ThankYouAMadvised tosubmit aproject3 or morechatscome in atonceTSR asks forclarificationon a mentorchat in TSRTeam ChatAM advisedto submitSupportticketMessageisDeletedBillingInquiry"Quickquestion…"MultipleTSRs replyto same chatat same time"I have ageneralquestion""ResolvedinseparateIM"Chatgetsskipped3 or morepeople jointhe space atthe sametimeUnresponsiveSomeonereacts witha laughingemojiSomeonemisspellssomeone'sname in areplyImportFails"What amI doingwrong?"SmileyFaceEmoji isusedAM comesback to chat formore info abouta prior chat(same day)QuestionaboutReports"Apologiesfor anyconfusion"Someoneuses aPaychexAcronymAn importantannouncementin the GeneralSpace"Let meask theclient"ScreenshotShared forClarityTimesensitiverequest"ASAP" or"Urgent"SomeoneCopy-Pastesmessagefrom anotherchatUserLoginIssueAM getsa phonecallTSRpraisesan AMWrongClientID given"Is thereanythingelse I canhelp youwith?'A holiday-specificemoji isusedMessagewith a lot ofexclamationpoints !!!AMstatus is"Busy"A joke aboutneedingmore coffee(or tea)Chat abouta techoutage orglitch"Can youexit theaccount?"AM profilepicture isof their Petor AnimalFirst chatcomes in 20minutes afterbeing open"Whathave yousearchedin KCS""Oopswrongchat"AM advisedto submit amentorsessionRepliesoutsidetheThreadBrings inthe wrongpersonwith @AManswerstheir ownquestionWavereactioninstead ofsaying hiTSR takesmutiplechats in arowA referenceabout howbusy theweek/monthhas beenAM has 2 ormore emojisattached tonameSendsa GIFMessagewrittenentirely inlowercaseAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM statusis "Out ofOffice"Messagewith "…""Clientisupset"MissingClientIDSomeoneusesThinkingemojiSomeonereacts witha thumbsup emoji"I wasn’tsure whichchat to goto"TSR sendsa KCS link;adds "thisshould help""Thankyou inAdvance(TIA)"Someonemanuallyadded toChat SpaceNo-onegrabs achat 5+minutesSomeonere-opensa priorchat"Havea greatday!"Time offAccrualQuestionAM doesn’thave aprofilepicture"Knownissue"Messageis EditedSomeoneuses ashortcut likeFYI; LMK orTYSingle emojias aresponse(not as areaction)"Ask inthe othermentorChat""I cantake alook"Doesn’tsay ThankYouAMadvised tosubmit aproject3 or morechatscome in atonceTSR asks forclarificationon a mentorchat in TSRTeam ChatAM advisedto submitSupportticketMessageisDeletedBillingInquiry"Quickquestion…"MultipleTSRs replyto same chatat same time"I have ageneralquestion""ResolvedinseparateIM"Chatgetsskipped3 or morepeople jointhe space atthe sametimeUnresponsiveSomeonereacts witha laughingemojiSomeonemisspellssomeone'sname in areplyImportFails"What amI doingwrong?"SmileyFaceEmoji isused

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AM comes back to chat for more info about a prior chat (same day)
  2. Question about Reports
  3. "Apologies for any confusion"
  4. Someone uses a Paychex Acronym
  5. An important announcement in the General Space
  6. "Let me ask the client"
  7. Screenshot Shared for Clarity
  8. Time sensitive request "ASAP" or "Urgent"
  9. Someone Copy-Pastes message from another chat
  10. User Login Issue
  11. AM gets a phone call
  12. TSR praises an AM
  13. Wrong Client ID given
  14. "Is there anything else I can help you with?'
  15. A holiday-specific emoji is used
  16. Message with a lot of exclamation points !!!
  17. AM status is "Busy"
  18. A joke about needing more coffee (or tea)
  19. Chat about a tech outage or glitch
  20. "Can you exit the account?"
  21. AM profile picture is of their Pet or Animal
  22. First chat comes in 20 minutes after being open
  23. "What have you searched in KCS"
  24. "Oops wrong chat"
  25. AM advised to submit a mentor session
  26. Replies outside the Thread
  27. Brings in the wrong person with @
  28. AM answers their own question
  29. Wave reaction instead of saying hi
  30. TSR takes mutiple chats in a row
  31. A reference about how busy the week/month has been
  32. AM has 2 or more emojis attached to name
  33. Sends a GIF
  34. Message written entirely in lowercase
  35. AM adds additional info to their own thread before a TSR has grabbed it
  36. AM status is "Out of Office"
  37. Message with "…"
  38. "Client is upset"
  39. Missing Client ID
  40. Someone uses Thinking emoji
  41. Someone reacts with a thumbs up emoji
  42. "I wasn’t sure which chat to go to"
  43. TSR sends a KCS link; adds "this should help"
  44. "Thank you in Advance (TIA)"
  45. Someone manually added to Chat Space
  46. No-one grabs a chat 5+ minutes
  47. Someone re-opens a prior chat
  48. "Have a great day!"
  49. Time off Accrual Question
  50. AM doesn’t have a profile picture
  51. "Known issue"
  52. Message is Edited
  53. Someone uses a shortcut like FYI; LMK or TY
  54. Single emoji as a response (not as a reaction)
  55. "Ask in the other mentor Chat"
  56. "I can take a look"
  57. Doesn’t say Thank You
  58. AM advised to submit a project
  59. 3 or more chats come in at once
  60. TSR asks for clarification on a mentor chat in TSR Team Chat
  61. AM advised to submit Support ticket
  62. Message is Deleted
  63. Billing Inquiry
  64. "Quick question…"
  65. Multiple TSRs reply to same chat at same time
  66. "I have a general question"
  67. "Resolved in separate IM"
  68. Chat gets skipped
  69. 3 or more people join the space at the same time
  70. Unresponsive
  71. Someone reacts with a laughing emoji
  72. Someone misspells someone's name in a reply
  73. Import Fails
  74. "What am I doing wrong?"
  75. Smiley Face Emoji is used