Wavereactioninstead ofsaying hiChat abouta techoutage orglitchAM comesback to chat formore info abouta prior chat(same day)WrongClientID given3 or morepeople jointhe space atthe sametimeA joke aboutneedingmore coffee(or tea)Someonereacts witha laughingemojiSomeonereacts witha thumbsup emoji"Clientisupset""What amI doingwrong?"AM advisedto submitSupportticket"ResolvedinseparateIM"AM statusis "Out ofOffice""Havea greatday!"Doesn’tsay ThankYouMissingClientIDSomeoneCopy-Pastesmessagefrom anotherchat3 or morechatscome in atonceSendsa GIFAManswerstheir ownquestionAM has 2 ormore emojisattached tonameImportFailsMessagewrittenentirely inlowercaseTime offAccrualQuestionSingle emojias aresponse(not as areaction)"Apologiesfor anyconfusion"Messagewith "…"TSR takesmutiplechats in arowSmileyFaceEmoji isusedBrings inthe wrongpersonwith @"Knownissue"Timesensitiverequest"ASAP" or"Urgent""Is thereanythingelse I canhelp youwith?'Someoneuses ashortcut likeFYI; LMK orTYA holiday-specificemoji isusedAMadvised tosubmit aprojectChatgetsskippedAMstatus is"Busy"TSRpraisesan AM"Let meask theclient""Can youexit theaccount?"TSR asks forclarificationon a mentorchat in TSRTeam ChatTSR sendsa KCS link;adds "thisshould help"AM getsa phonecallQuestionaboutReports"Whathave yousearchedin KCS"UnresponsiveScreenshotShared forClaritySomeoneuses aPaychexAcronymMessageis Edited"Ask inthe othermentorChat"Someonemanuallyadded toChat Space"I cantake alook"MultipleTSRs replyto same chatat same timeAM doesn’thave aprofilepictureAM advisedto submit amentorsessionSomeonemisspellssomeone'sname in areplyFirst chatcomes in 20minutes afterbeing openSomeoneusesThinkingemojiAn importantannouncementin the GeneralSpaceAM addsadditional infoto their ownthread before aTSR hasgrabbed itUserLoginIssueNo-onegrabs achat 5+minutes"Quickquestion…""I wasn’tsure whichchat to goto"MessageisDeletedA referenceabout howbusy theweek/monthhas beenSomeonere-opensa priorchatRepliesoutsidetheThreadAM profilepicture isof their Petor Animal"Thankyou inAdvance(TIA)"BillingInquiryMessagewith a lot ofexclamationpoints !!!"Oopswrongchat""I have ageneralquestion"Wavereactioninstead ofsaying hiChat abouta techoutage orglitchAM comesback to chat formore info abouta prior chat(same day)WrongClientID given3 or morepeople jointhe space atthe sametimeA joke aboutneedingmore coffee(or tea)Someonereacts witha laughingemojiSomeonereacts witha thumbsup emoji"Clientisupset""What amI doingwrong?"AM advisedto submitSupportticket"ResolvedinseparateIM"AM statusis "Out ofOffice""Havea greatday!"Doesn’tsay ThankYouMissingClientIDSomeoneCopy-Pastesmessagefrom anotherchat3 or morechatscome in atonceSendsa GIFAManswerstheir ownquestionAM has 2 ormore emojisattached tonameImportFailsMessagewrittenentirely inlowercaseTime offAccrualQuestionSingle emojias aresponse(not as areaction)"Apologiesfor anyconfusion"Messagewith "…"TSR takesmutiplechats in arowSmileyFaceEmoji isusedBrings inthe wrongpersonwith @"Knownissue"Timesensitiverequest"ASAP" or"Urgent""Is thereanythingelse I canhelp youwith?'Someoneuses ashortcut likeFYI; LMK orTYA holiday-specificemoji isusedAMadvised tosubmit aprojectChatgetsskippedAMstatus is"Busy"TSRpraisesan AM"Let meask theclient""Can youexit theaccount?"TSR asks forclarificationon a mentorchat in TSRTeam ChatTSR sendsa KCS link;adds "thisshould help"AM getsa phonecallQuestionaboutReports"Whathave yousearchedin KCS"UnresponsiveScreenshotShared forClaritySomeoneuses aPaychexAcronymMessageis Edited"Ask inthe othermentorChat"Someonemanuallyadded toChat Space"I cantake alook"MultipleTSRs replyto same chatat same timeAM doesn’thave aprofilepictureAM advisedto submit amentorsessionSomeonemisspellssomeone'sname in areplyFirst chatcomes in 20minutes afterbeing openSomeoneusesThinkingemojiAn importantannouncementin the GeneralSpaceAM addsadditional infoto their ownthread before aTSR hasgrabbed itUserLoginIssueNo-onegrabs achat 5+minutes"Quickquestion…""I wasn’tsure whichchat to goto"MessageisDeletedA referenceabout howbusy theweek/monthhas beenSomeonere-opensa priorchatRepliesoutsidetheThreadAM profilepicture isof their Petor Animal"Thankyou inAdvance(TIA)"BillingInquiryMessagewith a lot ofexclamationpoints !!!"Oopswrongchat""I have ageneralquestion"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wave reaction instead of saying hi
  2. Chat about a tech outage or glitch
  3. AM comes back to chat for more info about a prior chat (same day)
  4. Wrong Client ID given
  5. 3 or more people join the space at the same time
  6. A joke about needing more coffee (or tea)
  7. Someone reacts with a laughing emoji
  8. Someone reacts with a thumbs up emoji
  9. "Client is upset"
  10. "What am I doing wrong?"
  11. AM advised to submit Support ticket
  12. "Resolved in separate IM"
  13. AM status is "Out of Office"
  14. "Have a great day!"
  15. Doesn’t say Thank You
  16. Missing Client ID
  17. Someone Copy-Pastes message from another chat
  18. 3 or more chats come in at once
  19. Sends a GIF
  20. AM answers their own question
  21. AM has 2 or more emojis attached to name
  22. Import Fails
  23. Message written entirely in lowercase
  24. Time off Accrual Question
  25. Single emoji as a response (not as a reaction)
  26. "Apologies for any confusion"
  27. Message with "…"
  28. TSR takes mutiple chats in a row
  29. Smiley Face Emoji is used
  30. Brings in the wrong person with @
  31. "Known issue"
  32. Time sensitive request "ASAP" or "Urgent"
  33. "Is there anything else I can help you with?'
  34. Someone uses a shortcut like FYI; LMK or TY
  35. A holiday-specific emoji is used
  36. AM advised to submit a project
  37. Chat gets skipped
  38. AM status is "Busy"
  39. TSR praises an AM
  40. "Let me ask the client"
  41. "Can you exit the account?"
  42. TSR asks for clarification on a mentor chat in TSR Team Chat
  43. TSR sends a KCS link; adds "this should help"
  44. AM gets a phone call
  45. Question about Reports
  46. "What have you searched in KCS"
  47. Unresponsive
  48. Screenshot Shared for Clarity
  49. Someone uses a Paychex Acronym
  50. Message is Edited
  51. "Ask in the other mentor Chat"
  52. Someone manually added to Chat Space
  53. "I can take a look"
  54. Multiple TSRs reply to same chat at same time
  55. AM doesn’t have a profile picture
  56. AM advised to submit a mentor session
  57. Someone misspells someone's name in a reply
  58. First chat comes in 20 minutes after being open
  59. Someone uses Thinking emoji
  60. An important announcement in the General Space
  61. AM adds additional info to their own thread before a TSR has grabbed it
  62. User Login Issue
  63. No-one grabs a chat 5+ minutes
  64. "Quick question…"
  65. "I wasn’t sure which chat to go to"
  66. Message is Deleted
  67. A reference about how busy the week/month has been
  68. Someone re-opens a prior chat
  69. Replies outside the Thread
  70. AM profile picture is of their Pet or Animal
  71. "Thank you in Advance (TIA)"
  72. Billing Inquiry
  73. Message with a lot of exclamation points !!!
  74. "Oops wrong chat"
  75. "I have a general question"