AM getsa phonecall"Ask inthe othermentorChat"TSR sendsa KCS link;adds "thisshould help"A holiday-specificemoji isusedSomeonereacts witha thumbsup emoji"What amI doingwrong?""Is thereanythingelse I canhelp youwith?'A joke aboutneedingmore coffee(or tea)Someonere-opensa priorchatSomeonereacts witha laughingemojiAM advisedto submitSupportticketAn importantannouncementin the GeneralSpaceImportFailsRepliesoutsidetheThreadSingle emojias aresponse(not as areaction)MessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatAM doesn’thave aprofilepictureChatgetsskippedSomeonemanuallyadded toChat Space3 or morepeople jointhe space atthe sametimeTimesensitiverequest"ASAP" or"Urgent"Someoneuses aPaychexAcronymBrings inthe wrongpersonwith @AManswerstheir ownquestion"I wasn’tsure whichchat to goto"AM comesback to chat formore info abouta prior chat(same day)AM addsadditional infoto their ownthread before aTSR hasgrabbed itTime offAccrualQuestionAM advisedto submit amentorsession"Apologiesfor anyconfusion"BillingInquiryMissingClientID"Let meask theclient"MultipleTSRs replyto same chatat same timeMessagewrittenentirely inlowercaseSomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemojiAM profilepicture isof their Petor AnimalQuestionaboutReportsAM statusis "Out ofOffice"SmileyFaceEmoji isusedSomeoneuses ashortcut likeFYI; LMK orTYMessageis EditedScreenshotShared forClarityWrongClientID given"ResolvedinseparateIM"First chatcomes in 20minutes afterbeing open"I have ageneralquestion""I cantake alook""Oopswrongchat"Messagewith a lot ofexclamationpoints !!!Chat abouta techoutage orglitchNo-onegrabs achat 5+minutes"Whathave yousearchedin KCS"Sendsa GIFWavereactioninstead ofsaying hi"Thankyou inAdvance(TIA)"Doesn’tsay ThankYouA referenceabout howbusy theweek/monthhas been"Can youexit theaccount?"AMstatus is"Busy"AMadvised tosubmit aproject"Havea greatday!"AM has 2 ormore emojisattached toname"Knownissue"3 or morechatscome in atonceUserLoginIssueTSRpraisesan AM"Clientisupset"Someonemisspellssomeone'sname in areplyMessagewith "…""Quickquestion…"TSR takesmutiplechats in arowUnresponsiveAM getsa phonecall"Ask inthe othermentorChat"TSR sendsa KCS link;adds "thisshould help"A holiday-specificemoji isusedSomeonereacts witha thumbsup emoji"What amI doingwrong?""Is thereanythingelse I canhelp youwith?'A joke aboutneedingmore coffee(or tea)Someonere-opensa priorchatSomeonereacts witha laughingemojiAM advisedto submitSupportticketAn importantannouncementin the GeneralSpaceImportFailsRepliesoutsidetheThreadSingle emojias aresponse(not as areaction)MessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatAM doesn’thave aprofilepictureChatgetsskippedSomeonemanuallyadded toChat Space3 or morepeople jointhe space atthe sametimeTimesensitiverequest"ASAP" or"Urgent"Someoneuses aPaychexAcronymBrings inthe wrongpersonwith @AManswerstheir ownquestion"I wasn’tsure whichchat to goto"AM comesback to chat formore info abouta prior chat(same day)AM addsadditional infoto their ownthread before aTSR hasgrabbed itTime offAccrualQuestionAM advisedto submit amentorsession"Apologiesfor anyconfusion"BillingInquiryMissingClientID"Let meask theclient"MultipleTSRs replyto same chatat same timeMessagewrittenentirely inlowercaseSomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemojiAM profilepicture isof their Petor AnimalQuestionaboutReportsAM statusis "Out ofOffice"SmileyFaceEmoji isusedSomeoneuses ashortcut likeFYI; LMK orTYMessageis EditedScreenshotShared forClarityWrongClientID given"ResolvedinseparateIM"First chatcomes in 20minutes afterbeing open"I have ageneralquestion""I cantake alook""Oopswrongchat"Messagewith a lot ofexclamationpoints !!!Chat abouta techoutage orglitchNo-onegrabs achat 5+minutes"Whathave yousearchedin KCS"Sendsa GIFWavereactioninstead ofsaying hi"Thankyou inAdvance(TIA)"Doesn’tsay ThankYouA referenceabout howbusy theweek/monthhas been"Can youexit theaccount?"AMstatus is"Busy"AMadvised tosubmit aproject"Havea greatday!"AM has 2 ormore emojisattached toname"Knownissue"3 or morechatscome in atonceUserLoginIssueTSRpraisesan AM"Clientisupset"Someonemisspellssomeone'sname in areplyMessagewith "…""Quickquestion…"TSR takesmutiplechats in arowUnresponsive

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. AM gets a phone call
  2. "Ask in the other mentor Chat"
  3. TSR sends a KCS link; adds "this should help"
  4. A holiday-specific emoji is used
  5. Someone reacts with a thumbs up emoji
  6. "What am I doing wrong?"
  7. "Is there anything else I can help you with?'
  8. A joke about needing more coffee (or tea)
  9. Someone re-opens a prior chat
  10. Someone reacts with a laughing emoji
  11. AM advised to submit Support ticket
  12. An important announcement in the General Space
  13. Import Fails
  14. Replies outside the Thread
  15. Single emoji as a response (not as a reaction)
  16. Message is Deleted
  17. TSR asks for clarification on a mentor chat in TSR Team Chat
  18. AM doesn’t have a profile picture
  19. Chat gets skipped
  20. Someone manually added to Chat Space
  21. 3 or more people join the space at the same time
  22. Time sensitive request "ASAP" or "Urgent"
  23. Someone uses a Paychex Acronym
  24. Brings in the wrong person with @
  25. AM answers their own question
  26. "I wasn’t sure which chat to go to"
  27. AM comes back to chat for more info about a prior chat (same day)
  28. AM adds additional info to their own thread before a TSR has grabbed it
  29. Time off Accrual Question
  30. AM advised to submit a mentor session
  31. "Apologies for any confusion"
  32. Billing Inquiry
  33. Missing Client ID
  34. "Let me ask the client"
  35. Multiple TSRs reply to same chat at same time
  36. Message written entirely in lowercase
  37. Someone Copy-Pastes message from another chat
  38. Someone uses Thinking emoji
  39. AM profile picture is of their Pet or Animal
  40. Question about Reports
  41. AM status is "Out of Office"
  42. Smiley Face Emoji is used
  43. Someone uses a shortcut like FYI; LMK or TY
  44. Message is Edited
  45. Screenshot Shared for Clarity
  46. Wrong Client ID given
  47. "Resolved in separate IM"
  48. First chat comes in 20 minutes after being open
  49. "I have a general question"
  50. "I can take a look"
  51. "Oops wrong chat"
  52. Message with a lot of exclamation points !!!
  53. Chat about a tech outage or glitch
  54. No-one grabs a chat 5+ minutes
  55. "What have you searched in KCS"
  56. Sends a GIF
  57. Wave reaction instead of saying hi
  58. "Thank you in Advance (TIA)"
  59. Doesn’t say Thank You
  60. A reference about how busy the week/month has been
  61. "Can you exit the account?"
  62. AM status is "Busy"
  63. AM advised to submit a project
  64. "Have a great day!"
  65. AM has 2 or more emojis attached to name
  66. "Known issue"
  67. 3 or more chats come in at once
  68. User Login Issue
  69. TSR praises an AM
  70. "Client is upset"
  71. Someone misspells someone's name in a reply
  72. Message with "…"
  73. "Quick question…"
  74. TSR takes mutiple chats in a row
  75. Unresponsive