"Is thereanythingelse I canhelp youwith?'"What amI doingwrong?"ChatgetsskippedSomeoneusesThinkingemoji"Whathave yousearchedin KCS"AM statusis "Out ofOffice"Someonereacts witha thumbsup emojiAM doesn’thave aprofilepictureWavereactioninstead ofsaying hi"I wasn’tsure whichchat to goto"Someonere-opensa priorchatAM has 2 ormore emojisattached tonameUnresponsiveAn importantannouncementin the GeneralSpaceBrings inthe wrongpersonwith @3 or morechatscome in atonceTimesensitiverequest"ASAP" or"Urgent"TSR asks forclarificationon a mentorchat in TSRTeam ChatAM comesback to chat formore info abouta prior chat(same day)Messagewith "…""Ask inthe othermentorChat"MessageisDeletedFirst chatcomes in 20minutes afterbeing openAM advisedto submitSupportticket"Quickquestion…"Messagewrittenentirely inlowercase3 or morepeople jointhe space atthe sametimeTSR sendsa KCS link;adds "thisshould help"ImportFailsSomeoneuses ashortcut likeFYI; LMK orTY"Can youexit theaccount?"MultipleTSRs replyto same chatat same timeChat abouta techoutage orglitchA joke aboutneedingmore coffee(or tea)"Apologiesfor anyconfusion"MissingClientID"I have ageneralquestion""Oopswrongchat"AManswerstheir ownquestion"Let meask theclient"UserLoginIssueAMadvised tosubmit aprojectTSRpraisesan AMSomeoneCopy-Pastesmessagefrom anotherchatSomeonemanuallyadded toChat Space"Thankyou inAdvance(TIA)""ResolvedinseparateIM"ScreenshotShared forClarityNo-onegrabs achat 5+minutesMessagewith a lot ofexclamationpoints !!!Someonemisspellssomeone'sname in areplySomeonereacts witha laughingemojiAM profilepicture isof their Petor AnimalAM advisedto submit amentorsession"I cantake alook"Time offAccrualQuestionAM getsa phonecall"Knownissue"WrongClientID givenA holiday-specificemoji isusedBillingInquiryAM addsadditional infoto their ownthread before aTSR hasgrabbed itDoesn’tsay ThankYouSomeoneuses aPaychexAcronymSingle emojias aresponse(not as areaction)SmileyFaceEmoji isused"Clientisupset""Havea greatday!"A referenceabout howbusy theweek/monthhas beenRepliesoutsidetheThreadMessageis EditedTSR takesmutiplechats in arowSendsa GIFAMstatus is"Busy"QuestionaboutReports"Is thereanythingelse I canhelp youwith?'"What amI doingwrong?"ChatgetsskippedSomeoneusesThinkingemoji"Whathave yousearchedin KCS"AM statusis "Out ofOffice"Someonereacts witha thumbsup emojiAM doesn’thave aprofilepictureWavereactioninstead ofsaying hi"I wasn’tsure whichchat to goto"Someonere-opensa priorchatAM has 2 ormore emojisattached tonameUnresponsiveAn importantannouncementin the GeneralSpaceBrings inthe wrongpersonwith @3 or morechatscome in atonceTimesensitiverequest"ASAP" or"Urgent"TSR asks forclarificationon a mentorchat in TSRTeam ChatAM comesback to chat formore info abouta prior chat(same day)Messagewith "…""Ask inthe othermentorChat"MessageisDeletedFirst chatcomes in 20minutes afterbeing openAM advisedto submitSupportticket"Quickquestion…"Messagewrittenentirely inlowercase3 or morepeople jointhe space atthe sametimeTSR sendsa KCS link;adds "thisshould help"ImportFailsSomeoneuses ashortcut likeFYI; LMK orTY"Can youexit theaccount?"MultipleTSRs replyto same chatat same timeChat abouta techoutage orglitchA joke aboutneedingmore coffee(or tea)"Apologiesfor anyconfusion"MissingClientID"I have ageneralquestion""Oopswrongchat"AManswerstheir ownquestion"Let meask theclient"UserLoginIssueAMadvised tosubmit aprojectTSRpraisesan AMSomeoneCopy-Pastesmessagefrom anotherchatSomeonemanuallyadded toChat Space"Thankyou inAdvance(TIA)""ResolvedinseparateIM"ScreenshotShared forClarityNo-onegrabs achat 5+minutesMessagewith a lot ofexclamationpoints !!!Someonemisspellssomeone'sname in areplySomeonereacts witha laughingemojiAM profilepicture isof their Petor AnimalAM advisedto submit amentorsession"I cantake alook"Time offAccrualQuestionAM getsa phonecall"Knownissue"WrongClientID givenA holiday-specificemoji isusedBillingInquiryAM addsadditional infoto their ownthread before aTSR hasgrabbed itDoesn’tsay ThankYouSomeoneuses aPaychexAcronymSingle emojias aresponse(not as areaction)SmileyFaceEmoji isused"Clientisupset""Havea greatday!"A referenceabout howbusy theweek/monthhas beenRepliesoutsidetheThreadMessageis EditedTSR takesmutiplechats in arowSendsa GIFAMstatus is"Busy"QuestionaboutReports

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Is there anything else I can help you with?'
  2. "What am I doing wrong?"
  3. Chat gets skipped
  4. Someone uses Thinking emoji
  5. "What have you searched in KCS"
  6. AM status is "Out of Office"
  7. Someone reacts with a thumbs up emoji
  8. AM doesn’t have a profile picture
  9. Wave reaction instead of saying hi
  10. "I wasn’t sure which chat to go to"
  11. Someone re-opens a prior chat
  12. AM has 2 or more emojis attached to name
  13. Unresponsive
  14. An important announcement in the General Space
  15. Brings in the wrong person with @
  16. 3 or more chats come in at once
  17. Time sensitive request "ASAP" or "Urgent"
  18. TSR asks for clarification on a mentor chat in TSR Team Chat
  19. AM comes back to chat for more info about a prior chat (same day)
  20. Message with "…"
  21. "Ask in the other mentor Chat"
  22. Message is Deleted
  23. First chat comes in 20 minutes after being open
  24. AM advised to submit Support ticket
  25. "Quick question…"
  26. Message written entirely in lowercase
  27. 3 or more people join the space at the same time
  28. TSR sends a KCS link; adds "this should help"
  29. Import Fails
  30. Someone uses a shortcut like FYI; LMK or TY
  31. "Can you exit the account?"
  32. Multiple TSRs reply to same chat at same time
  33. Chat about a tech outage or glitch
  34. A joke about needing more coffee (or tea)
  35. "Apologies for any confusion"
  36. Missing Client ID
  37. "I have a general question"
  38. "Oops wrong chat"
  39. AM answers their own question
  40. "Let me ask the client"
  41. User Login Issue
  42. AM advised to submit a project
  43. TSR praises an AM
  44. Someone Copy-Pastes message from another chat
  45. Someone manually added to Chat Space
  46. "Thank you in Advance (TIA)"
  47. "Resolved in separate IM"
  48. Screenshot Shared for Clarity
  49. No-one grabs a chat 5+ minutes
  50. Message with a lot of exclamation points !!!
  51. Someone misspells someone's name in a reply
  52. Someone reacts with a laughing emoji
  53. AM profile picture is of their Pet or Animal
  54. AM advised to submit a mentor session
  55. "I can take a look"
  56. Time off Accrual Question
  57. AM gets a phone call
  58. "Known issue"
  59. Wrong Client ID given
  60. A holiday-specific emoji is used
  61. Billing Inquiry
  62. AM adds additional info to their own thread before a TSR has grabbed it
  63. Doesn’t say Thank You
  64. Someone uses a Paychex Acronym
  65. Single emoji as a response (not as a reaction)
  66. Smiley Face Emoji is used
  67. "Client is upset"
  68. "Have a great day!"
  69. A reference about how busy the week/month has been
  70. Replies outside the Thread
  71. Message is Edited
  72. TSR takes mutiple chats in a row
  73. Sends a GIF
  74. AM status is "Busy"
  75. Question about Reports