Wavereactioninstead ofsaying hiSendsa GIFSomeoneusesThinkingemojiUserLoginIssueImportFailsSomeonemisspellssomeone'sname in areplyChatgetsskipped"Knownissue"Someonereacts witha thumbsup emojiSmileyFaceEmoji isusedA referenceabout howbusy theweek/monthhas beenMessagewith a lot ofexclamationpoints !!!"I have ageneralquestion""Quickquestion…""Clientisupset"A joke aboutneedingmore coffee(or tea)MissingClientIDBrings inthe wrongpersonwith @Doesn’tsay ThankYouAMadvised tosubmit aprojectMessagewith "…"A holiday-specificemoji isused"Oopswrongchat"MessageisDeletedAM getsa phonecallRepliesoutsidetheThreadAM comesback to chat formore info abouta prior chat(same day)"Can youexit theaccount?"Messageis EditedAM has 2 ormore emojisattached toname"I cantake alook"BillingInquiryTSRpraisesan AM"Havea greatday!"An importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatSomeonere-opensa priorchat3 or morepeople jointhe space atthe sametimeAM advisedto submit amentorsession"Thankyou inAdvance(TIA)"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Ask inthe othermentorChat""Apologiesfor anyconfusion"3 or morechatscome in atonce"ResolvedinseparateIM"ScreenshotShared forClarityQuestionaboutReportsAM statusis "Out ofOffice"AM doesn’thave aprofilepictureTSR sendsa KCS link;adds "thisshould help""Whathave yousearchedin KCS"Unresponsive"Let meask theclient"Someonemanuallyadded toChat SpaceAM advisedto submitSupportticketTSR takesmutiplechats in arowSomeoneCopy-Pastesmessagefrom anotherchatNo-onegrabs achat 5+minutesFirst chatcomes in 20minutes afterbeing openTime offAccrualQuestionWrongClientID givenSomeoneuses aPaychexAcronym"What amI doingwrong?"Chat abouta techoutage orglitchAM profilepicture isof their Petor AnimalMultipleTSRs replyto same chatat same time"Is thereanythingelse I canhelp youwith?'Timesensitiverequest"ASAP" or"Urgent"AManswerstheir ownquestionAMstatus is"Busy""I wasn’tsure whichchat to goto"Someonereacts witha laughingemojiSingle emojias aresponse(not as areaction)Someoneuses ashortcut likeFYI; LMK orTYMessagewrittenentirely inlowercaseWavereactioninstead ofsaying hiSendsa GIFSomeoneusesThinkingemojiUserLoginIssueImportFailsSomeonemisspellssomeone'sname in areplyChatgetsskipped"Knownissue"Someonereacts witha thumbsup emojiSmileyFaceEmoji isusedA referenceabout howbusy theweek/monthhas beenMessagewith a lot ofexclamationpoints !!!"I have ageneralquestion""Quickquestion…""Clientisupset"A joke aboutneedingmore coffee(or tea)MissingClientIDBrings inthe wrongpersonwith @Doesn’tsay ThankYouAMadvised tosubmit aprojectMessagewith "…"A holiday-specificemoji isused"Oopswrongchat"MessageisDeletedAM getsa phonecallRepliesoutsidetheThreadAM comesback to chat formore info abouta prior chat(same day)"Can youexit theaccount?"Messageis EditedAM has 2 ormore emojisattached toname"I cantake alook"BillingInquiryTSRpraisesan AM"Havea greatday!"An importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatSomeonere-opensa priorchat3 or morepeople jointhe space atthe sametimeAM advisedto submit amentorsession"Thankyou inAdvance(TIA)"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Ask inthe othermentorChat""Apologiesfor anyconfusion"3 or morechatscome in atonce"ResolvedinseparateIM"ScreenshotShared forClarityQuestionaboutReportsAM statusis "Out ofOffice"AM doesn’thave aprofilepictureTSR sendsa KCS link;adds "thisshould help""Whathave yousearchedin KCS"Unresponsive"Let meask theclient"Someonemanuallyadded toChat SpaceAM advisedto submitSupportticketTSR takesmutiplechats in arowSomeoneCopy-Pastesmessagefrom anotherchatNo-onegrabs achat 5+minutesFirst chatcomes in 20minutes afterbeing openTime offAccrualQuestionWrongClientID givenSomeoneuses aPaychexAcronym"What amI doingwrong?"Chat abouta techoutage orglitchAM profilepicture isof their Petor AnimalMultipleTSRs replyto same chatat same time"Is thereanythingelse I canhelp youwith?'Timesensitiverequest"ASAP" or"Urgent"AManswerstheir ownquestionAMstatus is"Busy""I wasn’tsure whichchat to goto"Someonereacts witha laughingemojiSingle emojias aresponse(not as areaction)Someoneuses ashortcut likeFYI; LMK orTYMessagewrittenentirely inlowercase

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wave reaction instead of saying hi
  2. Sends a GIF
  3. Someone uses Thinking emoji
  4. User Login Issue
  5. Import Fails
  6. Someone misspells someone's name in a reply
  7. Chat gets skipped
  8. "Known issue"
  9. Someone reacts with a thumbs up emoji
  10. Smiley Face Emoji is used
  11. A reference about how busy the week/month has been
  12. Message with a lot of exclamation points !!!
  13. "I have a general question"
  14. "Quick question…"
  15. "Client is upset"
  16. A joke about needing more coffee (or tea)
  17. Missing Client ID
  18. Brings in the wrong person with @
  19. Doesn’t say Thank You
  20. AM advised to submit a project
  21. Message with "…"
  22. A holiday-specific emoji is used
  23. "Oops wrong chat"
  24. Message is Deleted
  25. AM gets a phone call
  26. Replies outside the Thread
  27. AM comes back to chat for more info about a prior chat (same day)
  28. "Can you exit the account?"
  29. Message is Edited
  30. AM has 2 or more emojis attached to name
  31. "I can take a look"
  32. Billing Inquiry
  33. TSR praises an AM
  34. "Have a great day!"
  35. An important announcement in the General Space
  36. TSR asks for clarification on a mentor chat in TSR Team Chat
  37. Someone re-opens a prior chat
  38. 3 or more people join the space at the same time
  39. AM advised to submit a mentor session
  40. "Thank you in Advance (TIA)"
  41. AM adds additional info to their own thread before a TSR has grabbed it
  42. "Ask in the other mentor Chat"
  43. "Apologies for any confusion"
  44. 3 or more chats come in at once
  45. "Resolved in separate IM"
  46. Screenshot Shared for Clarity
  47. Question about Reports
  48. AM status is "Out of Office"
  49. AM doesn’t have a profile picture
  50. TSR sends a KCS link; adds "this should help"
  51. "What have you searched in KCS"
  52. Unresponsive
  53. "Let me ask the client"
  54. Someone manually added to Chat Space
  55. AM advised to submit Support ticket
  56. TSR takes mutiple chats in a row
  57. Someone Copy-Pastes message from another chat
  58. No-one grabs a chat 5+ minutes
  59. First chat comes in 20 minutes after being open
  60. Time off Accrual Question
  61. Wrong Client ID given
  62. Someone uses a Paychex Acronym
  63. "What am I doing wrong?"
  64. Chat about a tech outage or glitch
  65. AM profile picture is of their Pet or Animal
  66. Multiple TSRs reply to same chat at same time
  67. "Is there anything else I can help you with?'
  68. Time sensitive request "ASAP" or "Urgent"
  69. AM answers their own question
  70. AM status is "Busy"
  71. "I wasn’t sure which chat to go to"
  72. Someone reacts with a laughing emoji
  73. Single emoji as a response (not as a reaction)
  74. Someone uses a shortcut like FYI; LMK or TY
  75. Message written entirely in lowercase