"Let meask theclient""I have ageneralquestion"ScreenshotShared forClarityMessageis Edited3 or morechatscome in atonceSomeoneuses ashortcut likeFYI; LMK orTYAM comesback to chat formore info abouta prior chat(same day)BillingInquirySomeonemanuallyadded toChat Space"Can youexit theaccount?"Messagewrittenentirely inlowercaseNo-onegrabs achat 5+minutes"Havea greatday!"TSR sendsa KCS link;adds "thisshould help"WrongClientID givenAM getsa phonecall"Thankyou inAdvance(TIA)"Chat abouta techoutage orglitchAM doesn’thave aprofilepictureUserLoginIssue"Clientisupset"SomeoneCopy-Pastesmessagefrom anotherchatSendsa GIFMessagewith "…""Oopswrongchat"Someonemisspellssomeone'sname in areplyAMstatus is"Busy""Apologiesfor anyconfusion"A referenceabout howbusy theweek/monthhas beenAMadvised tosubmit aprojectSomeonereacts witha thumbsup emoji3 or morepeople jointhe space atthe sametimeAM has 2 ormore emojisattached toname"Is thereanythingelse I canhelp youwith?'SmileyFaceEmoji isusedImportFailsAM statusis "Out ofOffice""ResolvedinseparateIM""Ask inthe othermentorChat"Messagewith a lot ofexclamationpoints !!!SomeoneusesThinkingemojiAM advisedto submit amentorsessionAM profilepicture isof their Petor AnimalAM advisedto submitSupportticketSingle emojias aresponse(not as areaction)An importantannouncementin the GeneralSpaceMultipleTSRs replyto same chatat same timeWavereactioninstead ofsaying hiAManswerstheir ownquestionA holiday-specificemoji isusedTSR asks forclarificationon a mentorchat in TSRTeam ChatTSRpraisesan AMDoesn’tsay ThankYou"I wasn’tsure whichchat to goto"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Whathave yousearchedin KCS"A joke aboutneedingmore coffee(or tea)Someoneuses aPaychexAcronymTimesensitiverequest"ASAP" or"Urgent"MessageisDeletedFirst chatcomes in 20minutes afterbeing openSomeonereacts witha laughingemoji"Quickquestion…"Time offAccrualQuestion"I cantake alook""Knownissue"QuestionaboutReportsBrings inthe wrongpersonwith @Someonere-opensa priorchatTSR takesmutiplechats in arowMissingClientIDChatgetsskippedRepliesoutsidetheThread"What amI doingwrong?"Unresponsive"Let meask theclient""I have ageneralquestion"ScreenshotShared forClarityMessageis Edited3 or morechatscome in atonceSomeoneuses ashortcut likeFYI; LMK orTYAM comesback to chat formore info abouta prior chat(same day)BillingInquirySomeonemanuallyadded toChat Space"Can youexit theaccount?"Messagewrittenentirely inlowercaseNo-onegrabs achat 5+minutes"Havea greatday!"TSR sendsa KCS link;adds "thisshould help"WrongClientID givenAM getsa phonecall"Thankyou inAdvance(TIA)"Chat abouta techoutage orglitchAM doesn’thave aprofilepictureUserLoginIssue"Clientisupset"SomeoneCopy-Pastesmessagefrom anotherchatSendsa GIFMessagewith "…""Oopswrongchat"Someonemisspellssomeone'sname in areplyAMstatus is"Busy""Apologiesfor anyconfusion"A referenceabout howbusy theweek/monthhas beenAMadvised tosubmit aprojectSomeonereacts witha thumbsup emoji3 or morepeople jointhe space atthe sametimeAM has 2 ormore emojisattached toname"Is thereanythingelse I canhelp youwith?'SmileyFaceEmoji isusedImportFailsAM statusis "Out ofOffice""ResolvedinseparateIM""Ask inthe othermentorChat"Messagewith a lot ofexclamationpoints !!!SomeoneusesThinkingemojiAM advisedto submit amentorsessionAM profilepicture isof their Petor AnimalAM advisedto submitSupportticketSingle emojias aresponse(not as areaction)An importantannouncementin the GeneralSpaceMultipleTSRs replyto same chatat same timeWavereactioninstead ofsaying hiAManswerstheir ownquestionA holiday-specificemoji isusedTSR asks forclarificationon a mentorchat in TSRTeam ChatTSRpraisesan AMDoesn’tsay ThankYou"I wasn’tsure whichchat to goto"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Whathave yousearchedin KCS"A joke aboutneedingmore coffee(or tea)Someoneuses aPaychexAcronymTimesensitiverequest"ASAP" or"Urgent"MessageisDeletedFirst chatcomes in 20minutes afterbeing openSomeonereacts witha laughingemoji"Quickquestion…"Time offAccrualQuestion"I cantake alook""Knownissue"QuestionaboutReportsBrings inthe wrongpersonwith @Someonere-opensa priorchatTSR takesmutiplechats in arowMissingClientIDChatgetsskippedRepliesoutsidetheThread"What amI doingwrong?"Unresponsive

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Let me ask the client"
  2. "I have a general question"
  3. Screenshot Shared for Clarity
  4. Message is Edited
  5. 3 or more chats come in at once
  6. Someone uses a shortcut like FYI; LMK or TY
  7. AM comes back to chat for more info about a prior chat (same day)
  8. Billing Inquiry
  9. Someone manually added to Chat Space
  10. "Can you exit the account?"
  11. Message written entirely in lowercase
  12. No-one grabs a chat 5+ minutes
  13. "Have a great day!"
  14. TSR sends a KCS link; adds "this should help"
  15. Wrong Client ID given
  16. AM gets a phone call
  17. "Thank you in Advance (TIA)"
  18. Chat about a tech outage or glitch
  19. AM doesn’t have a profile picture
  20. User Login Issue
  21. "Client is upset"
  22. Someone Copy-Pastes message from another chat
  23. Sends a GIF
  24. Message with "…"
  25. "Oops wrong chat"
  26. Someone misspells someone's name in a reply
  27. AM status is "Busy"
  28. "Apologies for any confusion"
  29. A reference about how busy the week/month has been
  30. AM advised to submit a project
  31. Someone reacts with a thumbs up emoji
  32. 3 or more people join the space at the same time
  33. AM has 2 or more emojis attached to name
  34. "Is there anything else I can help you with?'
  35. Smiley Face Emoji is used
  36. Import Fails
  37. AM status is "Out of Office"
  38. "Resolved in separate IM"
  39. "Ask in the other mentor Chat"
  40. Message with a lot of exclamation points !!!
  41. Someone uses Thinking emoji
  42. AM advised to submit a mentor session
  43. AM profile picture is of their Pet or Animal
  44. AM advised to submit Support ticket
  45. Single emoji as a response (not as a reaction)
  46. An important announcement in the General Space
  47. Multiple TSRs reply to same chat at same time
  48. Wave reaction instead of saying hi
  49. AM answers their own question
  50. A holiday-specific emoji is used
  51. TSR asks for clarification on a mentor chat in TSR Team Chat
  52. TSR praises an AM
  53. Doesn’t say Thank You
  54. "I wasn’t sure which chat to go to"
  55. AM adds additional info to their own thread before a TSR has grabbed it
  56. "What have you searched in KCS"
  57. A joke about needing more coffee (or tea)
  58. Someone uses a Paychex Acronym
  59. Time sensitive request "ASAP" or "Urgent"
  60. Message is Deleted
  61. First chat comes in 20 minutes after being open
  62. Someone reacts with a laughing emoji
  63. "Quick question…"
  64. Time off Accrual Question
  65. "I can take a look"
  66. "Known issue"
  67. Question about Reports
  68. Brings in the wrong person with @
  69. Someone re-opens a prior chat
  70. TSR takes mutiple chats in a row
  71. Missing Client ID
  72. Chat gets skipped
  73. Replies outside the Thread
  74. "What am I doing wrong?"
  75. Unresponsive