(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Billing Inquiry
Someone uses a shortcut like FYI; LMK or TY
AM gets a phone call
Time off Accrual Question
Someone re-opens a prior chat
"Is there anything else I can help you with?'
"I have a general question"
Wrong Client ID given
Multiple TSRs reply to same chat at same time
TSR asks for clarification on a mentor chat in TSR Team Chat
"Can you exit the account?"
"I can take a look"
AM status is "Out of Office"
Single emoji as a response (not as a reaction)
Message is Deleted
AM advised to submit Support ticket
TSR takes mutiple chats in a row
Someone uses Thinking emoji
Message is Edited
Someone Copy-Pastes message from another chat
Unresponsive
AM doesn’t have a profile picture
AM advised to submit a mentor session
Chat about a tech outage or glitch
"I wasn’t sure which chat to go to"
A holiday-specific emoji is used
"Thank you in Advance (TIA)"
"Oops wrong chat"
Import Fails
Sends a GIF
3 or more people join the space at the same time
AM status is "Busy"
Someone reacts with a laughing emoji
First chat comes in 20 minutes after being open
A joke about needing more coffee (or tea)
Message with a lot of exclamation points !!!
"What am I doing wrong?"
Someone manually added to Chat Space
AM answers their own question
"Ask in the other mentor Chat"
"What have you searched in KCS"
3 or more chats come in at once
"Quick question…"
TSR sends a KCS link; adds "this should help"
Screenshot Shared for Clarity
Message with "…"
Someone misspells someone's name in a reply
AM profile picture is of their Pet or Animal
Doesn’t say Thank You
Question about Reports
AM adds additional info to their own thread before a TSR has grabbed it
Wave reaction instead of saying hi
"Apologies for any confusion"
Time sensitive request "ASAP" or "Urgent"
Chat gets skipped
Smiley Face Emoji is used
User Login Issue
Missing Client ID
Brings in the wrong person with @
An important announcement in the General Space
Someone uses a Paychex Acronym
"Have a great day!"
"Known issue"
AM comes back to chat for more info about a prior chat (same day)
"Resolved in separate IM"
No-one grabs a chat 5+ minutes
TSR praises an AM
"Client is upset"
A reference about how busy the week/month has been
