TSR asks forclarificationon a mentorchat in TSRTeam ChatChat abouta techoutage orglitchSomeoneuses aPaychexAcronymWrongClientID givenRepliesoutsidetheThread3 or morechatscome in atonceImportFails"Let meask theclient"MissingClientIDAManswerstheir ownquestionSomeonereacts witha laughingemojiAM advisedto submit amentorsessionUserLoginIssue"Apologiesfor anyconfusion"No-onegrabs achat 5+minutesSomeonemanuallyadded toChat SpaceBrings inthe wrongpersonwith @AMadvised tosubmit aprojectUnresponsiveMessageis Edited"Is thereanythingelse I canhelp youwith?'AMstatus is"Busy"Sendsa GIFMessagewith a lot ofexclamationpoints !!!Someoneuses ashortcut likeFYI; LMK orTYMultipleTSRs replyto same chatat same time3 or morepeople jointhe space atthe sametimeSmileyFaceEmoji isusedBillingInquiryA joke aboutneedingmore coffee(or tea)AM statusis "Out ofOffice"A holiday-specificemoji isused"Oopswrongchat"Wavereactioninstead ofsaying hiAM addsadditional infoto their ownthread before aTSR hasgrabbed it"Can youexit theaccount?"Someonereacts witha thumbsup emojiTSR sendsa KCS link;adds "thisshould help""Ask inthe othermentorChat"Messagewrittenentirely inlowercaseAM comesback to chat formore info abouta prior chat(same day)"I have ageneralquestion"AM getsa phonecallSingle emojias aresponse(not as areaction)"Clientisupset"Someonemisspellssomeone'sname in areply"Thankyou inAdvance(TIA)"ScreenshotShared forClarity"I wasn’tsure whichchat to goto"AM advisedto submitSupportticketA referenceabout howbusy theweek/monthhas been"Whathave yousearchedin KCS""Quickquestion…""I cantake alook"Timesensitiverequest"ASAP" or"Urgent"Doesn’tsay ThankYouAn importantannouncementin the GeneralSpaceMessagewith "…"Time offAccrualQuestionSomeoneusesThinkingemoji"Havea greatday!"QuestionaboutReportsSomeoneCopy-Pastesmessagefrom anotherchatFirst chatcomes in 20minutes afterbeing openAM doesn’thave aprofilepicture"What amI doingwrong?"AM has 2 ormore emojisattached tonameChatgetsskipped"ResolvedinseparateIM"AM profilepicture isof their Petor AnimalMessageisDeleted"Knownissue"TSRpraisesan AMSomeonere-opensa priorchatTSR takesmutiplechats in arowTSR asks forclarificationon a mentorchat in TSRTeam ChatChat abouta techoutage orglitchSomeoneuses aPaychexAcronymWrongClientID givenRepliesoutsidetheThread3 or morechatscome in atonceImportFails"Let meask theclient"MissingClientIDAManswerstheir ownquestionSomeonereacts witha laughingemojiAM advisedto submit amentorsessionUserLoginIssue"Apologiesfor anyconfusion"No-onegrabs achat 5+minutesSomeonemanuallyadded toChat SpaceBrings inthe wrongpersonwith @AMadvised tosubmit aprojectUnresponsiveMessageis Edited"Is thereanythingelse I canhelp youwith?'AMstatus is"Busy"Sendsa GIFMessagewith a lot ofexclamationpoints !!!Someoneuses ashortcut likeFYI; LMK orTYMultipleTSRs replyto same chatat same time3 or morepeople jointhe space atthe sametimeSmileyFaceEmoji isusedBillingInquiryA joke aboutneedingmore coffee(or tea)AM statusis "Out ofOffice"A holiday-specificemoji isused"Oopswrongchat"Wavereactioninstead ofsaying hiAM addsadditional infoto their ownthread before aTSR hasgrabbed it"Can youexit theaccount?"Someonereacts witha thumbsup emojiTSR sendsa KCS link;adds "thisshould help""Ask inthe othermentorChat"Messagewrittenentirely inlowercaseAM comesback to chat formore info abouta prior chat(same day)"I have ageneralquestion"AM getsa phonecallSingle emojias aresponse(not as areaction)"Clientisupset"Someonemisspellssomeone'sname in areply"Thankyou inAdvance(TIA)"ScreenshotShared forClarity"I wasn’tsure whichchat to goto"AM advisedto submitSupportticketA referenceabout howbusy theweek/monthhas been"Whathave yousearchedin KCS""Quickquestion…""I cantake alook"Timesensitiverequest"ASAP" or"Urgent"Doesn’tsay ThankYouAn importantannouncementin the GeneralSpaceMessagewith "…"Time offAccrualQuestionSomeoneusesThinkingemoji"Havea greatday!"QuestionaboutReportsSomeoneCopy-Pastesmessagefrom anotherchatFirst chatcomes in 20minutes afterbeing openAM doesn’thave aprofilepicture"What amI doingwrong?"AM has 2 ormore emojisattached tonameChatgetsskipped"ResolvedinseparateIM"AM profilepicture isof their Petor AnimalMessageisDeleted"Knownissue"TSRpraisesan AMSomeonere-opensa priorchatTSR takesmutiplechats in arow

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TSR asks for clarification on a mentor chat in TSR Team Chat
  2. Chat about a tech outage or glitch
  3. Someone uses a Paychex Acronym
  4. Wrong Client ID given
  5. Replies outside the Thread
  6. 3 or more chats come in at once
  7. Import Fails
  8. "Let me ask the client"
  9. Missing Client ID
  10. AM answers their own question
  11. Someone reacts with a laughing emoji
  12. AM advised to submit a mentor session
  13. User Login Issue
  14. "Apologies for any confusion"
  15. No-one grabs a chat 5+ minutes
  16. Someone manually added to Chat Space
  17. Brings in the wrong person with @
  18. AM advised to submit a project
  19. Unresponsive
  20. Message is Edited
  21. "Is there anything else I can help you with?'
  22. AM status is "Busy"
  23. Sends a GIF
  24. Message with a lot of exclamation points !!!
  25. Someone uses a shortcut like FYI; LMK or TY
  26. Multiple TSRs reply to same chat at same time
  27. 3 or more people join the space at the same time
  28. Smiley Face Emoji is used
  29. Billing Inquiry
  30. A joke about needing more coffee (or tea)
  31. AM status is "Out of Office"
  32. A holiday-specific emoji is used
  33. "Oops wrong chat"
  34. Wave reaction instead of saying hi
  35. AM adds additional info to their own thread before a TSR has grabbed it
  36. "Can you exit the account?"
  37. Someone reacts with a thumbs up emoji
  38. TSR sends a KCS link; adds "this should help"
  39. "Ask in the other mentor Chat"
  40. Message written entirely in lowercase
  41. AM comes back to chat for more info about a prior chat (same day)
  42. "I have a general question"
  43. AM gets a phone call
  44. Single emoji as a response (not as a reaction)
  45. "Client is upset"
  46. Someone misspells someone's name in a reply
  47. "Thank you in Advance (TIA)"
  48. Screenshot Shared for Clarity
  49. "I wasn’t sure which chat to go to"
  50. AM advised to submit Support ticket
  51. A reference about how busy the week/month has been
  52. "What have you searched in KCS"
  53. "Quick question…"
  54. "I can take a look"
  55. Time sensitive request "ASAP" or "Urgent"
  56. Doesn’t say Thank You
  57. An important announcement in the General Space
  58. Message with "…"
  59. Time off Accrual Question
  60. Someone uses Thinking emoji
  61. "Have a great day!"
  62. Question about Reports
  63. Someone Copy-Pastes message from another chat
  64. First chat comes in 20 minutes after being open
  65. AM doesn’t have a profile picture
  66. "What am I doing wrong?"
  67. AM has 2 or more emojis attached to name
  68. Chat gets skipped
  69. "Resolved in separate IM"
  70. AM profile picture is of their Pet or Animal
  71. Message is Deleted
  72. "Known issue"
  73. TSR praises an AM
  74. Someone re-opens a prior chat
  75. TSR takes mutiple chats in a row