3 or morechatscome in atonce"Knownissue"SomeoneusesThinkingemojiMessageis EditedChatgetsskippedAn importantannouncementin the GeneralSpace"What amI doingwrong?"AM has 2 ormore emojisattached toname"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)A referenceabout howbusy theweek/monthhas beenSmileyFaceEmoji isusedAM comesback to chat formore info abouta prior chat(same day)TSRpraisesan AMUserLoginIssueSendsa GIFBrings inthe wrongpersonwith @ScreenshotShared forClarityNo-onegrabs achat 5+minutes"Apologiesfor anyconfusion"Someonereacts witha laughingemojiSomeonemisspellssomeone'sname in areplyTimesensitiverequest"ASAP" or"Urgent"SomeoneCopy-Pastesmessagefrom anotherchatFirst chatcomes in 20minutes afterbeing open"Can youexit theaccount?""ResolvedinseparateIM"TSR takesmutiplechats in arowSomeonere-opensa priorchat"I wasn’tsure whichchat to goto"RepliesoutsidetheThreadTSR asks forclarificationon a mentorchat in TSRTeam ChatAManswerstheir ownquestionMessagewith a lot ofexclamationpoints !!!Someoneuses aPaychexAcronymBillingInquiry3 or morepeople jointhe space atthe sametimeSomeonereacts witha thumbsup emojiWrongClientID givenTSR sendsa KCS link;adds "thisshould help"AM addsadditional infoto their ownthread before aTSR hasgrabbed itImportFailsTime offAccrualQuestionAM advisedto submitSupportticket"I cantake alook""Thankyou inAdvance(TIA)""Let meask theclient"AM doesn’thave aprofilepictureSomeonemanuallyadded toChat SpaceAM advisedto submit amentorsessionAM profilepicture isof their Petor AnimalMessagewrittenentirely inlowercase"Clientisupset"A joke aboutneedingmore coffee(or tea)Chat abouta techoutage orglitchMissingClientIDAM getsa phonecallAMstatus is"Busy"AM statusis "Out ofOffice"A holiday-specificemoji isusedUnresponsiveSomeoneuses ashortcut likeFYI; LMK orTY"Is thereanythingelse I canhelp youwith?'"Ask inthe othermentorChat"AMadvised tosubmit aprojectQuestionaboutReportsMessagewith "…"Doesn’tsay ThankYouMessageisDeleted"Quickquestion…""I have ageneralquestion""Oopswrongchat""Havea greatday!"Wavereactioninstead ofsaying hiMultipleTSRs replyto same chatat same time3 or morechatscome in atonce"Knownissue"SomeoneusesThinkingemojiMessageis EditedChatgetsskippedAn importantannouncementin the GeneralSpace"What amI doingwrong?"AM has 2 ormore emojisattached toname"Whathave yousearchedin KCS"Single emojias aresponse(not as areaction)A referenceabout howbusy theweek/monthhas beenSmileyFaceEmoji isusedAM comesback to chat formore info abouta prior chat(same day)TSRpraisesan AMUserLoginIssueSendsa GIFBrings inthe wrongpersonwith @ScreenshotShared forClarityNo-onegrabs achat 5+minutes"Apologiesfor anyconfusion"Someonereacts witha laughingemojiSomeonemisspellssomeone'sname in areplyTimesensitiverequest"ASAP" or"Urgent"SomeoneCopy-Pastesmessagefrom anotherchatFirst chatcomes in 20minutes afterbeing open"Can youexit theaccount?""ResolvedinseparateIM"TSR takesmutiplechats in arowSomeonere-opensa priorchat"I wasn’tsure whichchat to goto"RepliesoutsidetheThreadTSR asks forclarificationon a mentorchat in TSRTeam ChatAManswerstheir ownquestionMessagewith a lot ofexclamationpoints !!!Someoneuses aPaychexAcronymBillingInquiry3 or morepeople jointhe space atthe sametimeSomeonereacts witha thumbsup emojiWrongClientID givenTSR sendsa KCS link;adds "thisshould help"AM addsadditional infoto their ownthread before aTSR hasgrabbed itImportFailsTime offAccrualQuestionAM advisedto submitSupportticket"I cantake alook""Thankyou inAdvance(TIA)""Let meask theclient"AM doesn’thave aprofilepictureSomeonemanuallyadded toChat SpaceAM advisedto submit amentorsessionAM profilepicture isof their Petor AnimalMessagewrittenentirely inlowercase"Clientisupset"A joke aboutneedingmore coffee(or tea)Chat abouta techoutage orglitchMissingClientIDAM getsa phonecallAMstatus is"Busy"AM statusis "Out ofOffice"A holiday-specificemoji isusedUnresponsiveSomeoneuses ashortcut likeFYI; LMK orTY"Is thereanythingelse I canhelp youwith?'"Ask inthe othermentorChat"AMadvised tosubmit aprojectQuestionaboutReportsMessagewith "…"Doesn’tsay ThankYouMessageisDeleted"Quickquestion…""I have ageneralquestion""Oopswrongchat""Havea greatday!"Wavereactioninstead ofsaying hiMultipleTSRs replyto same chatat same time

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 or more chats come in at once
  2. "Known issue"
  3. Someone uses Thinking emoji
  4. Message is Edited
  5. Chat gets skipped
  6. An important announcement in the General Space
  7. "What am I doing wrong?"
  8. AM has 2 or more emojis attached to name
  9. "What have you searched in KCS"
  10. Single emoji as a response (not as a reaction)
  11. A reference about how busy the week/month has been
  12. Smiley Face Emoji is used
  13. AM comes back to chat for more info about a prior chat (same day)
  14. TSR praises an AM
  15. User Login Issue
  16. Sends a GIF
  17. Brings in the wrong person with @
  18. Screenshot Shared for Clarity
  19. No-one grabs a chat 5+ minutes
  20. "Apologies for any confusion"
  21. Someone reacts with a laughing emoji
  22. Someone misspells someone's name in a reply
  23. Time sensitive request "ASAP" or "Urgent"
  24. Someone Copy-Pastes message from another chat
  25. First chat comes in 20 minutes after being open
  26. "Can you exit the account?"
  27. "Resolved in separate IM"
  28. TSR takes mutiple chats in a row
  29. Someone re-opens a prior chat
  30. "I wasn’t sure which chat to go to"
  31. Replies outside the Thread
  32. TSR asks for clarification on a mentor chat in TSR Team Chat
  33. AM answers their own question
  34. Message with a lot of exclamation points !!!
  35. Someone uses a Paychex Acronym
  36. Billing Inquiry
  37. 3 or more people join the space at the same time
  38. Someone reacts with a thumbs up emoji
  39. Wrong Client ID given
  40. TSR sends a KCS link; adds "this should help"
  41. AM adds additional info to their own thread before a TSR has grabbed it
  42. Import Fails
  43. Time off Accrual Question
  44. AM advised to submit Support ticket
  45. "I can take a look"
  46. "Thank you in Advance (TIA)"
  47. "Let me ask the client"
  48. AM doesn’t have a profile picture
  49. Someone manually added to Chat Space
  50. AM advised to submit a mentor session
  51. AM profile picture is of their Pet or Animal
  52. Message written entirely in lowercase
  53. "Client is upset"
  54. A joke about needing more coffee (or tea)
  55. Chat about a tech outage or glitch
  56. Missing Client ID
  57. AM gets a phone call
  58. AM status is "Busy"
  59. AM status is "Out of Office"
  60. A holiday-specific emoji is used
  61. Unresponsive
  62. Someone uses a shortcut like FYI; LMK or TY
  63. "Is there anything else I can help you with?'
  64. "Ask in the other mentor Chat"
  65. AM advised to submit a project
  66. Question about Reports
  67. Message with "…"
  68. Doesn’t say Thank You
  69. Message is Deleted
  70. "Quick question…"
  71. "I have a general question"
  72. "Oops wrong chat"
  73. "Have a great day!"
  74. Wave reaction instead of saying hi
  75. Multiple TSRs reply to same chat at same time