A joke aboutneedingmore coffee(or tea)3 or morechatscome in atonceMessagewith "…"AM profilepicture isof their Petor AnimalAManswerstheir ownquestion"ResolvedinseparateIM"AMstatus is"Busy""Clientisupset""Ask inthe othermentorChat"Brings inthe wrongpersonwith @AM doesn’thave aprofilepictureSendsa GIFSomeonereacts witha laughingemojiAM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeoneCopy-Pastesmessagefrom anotherchat"I have ageneralquestion""Is thereanythingelse I canhelp youwith?'"Knownissue""Thankyou inAdvance(TIA)"TSR takesmutiplechats in arowMessagewith a lot ofexclamationpoints !!!Messagewrittenentirely inlowercaseTSR asks forclarificationon a mentorchat in TSRTeam ChatAM comesback to chat formore info abouta prior chat(same day)ImportFails"Apologiesfor anyconfusion"A holiday-specificemoji isusedUserLoginIssueWavereactioninstead ofsaying hiSomeonemanuallyadded toChat SpaceMessageisDeleted"Quickquestion…"SomeoneusesThinkingemojiDoesn’tsay ThankYouMissingClientIDAM advisedto submitSupportticketTSRpraisesan AMSomeoneuses aPaychexAcronymTSR sendsa KCS link;adds "thisshould help"Someonereacts witha thumbsup emojiScreenshotShared forClaritySomeonemisspellssomeone'sname in areplyUnresponsiveFirst chatcomes in 20minutes afterbeing openBillingInquirySomeonere-opensa priorchat"Havea greatday!"MultipleTSRs replyto same chatat same time"Whathave yousearchedin KCS"A referenceabout howbusy theweek/monthhas been"Let meask theclient"An importantannouncementin the GeneralSpace"What amI doingwrong?"AM statusis "Out ofOffice""I wasn’tsure whichchat to goto"Timesensitiverequest"ASAP" or"Urgent"Single emojias aresponse(not as areaction)Messageis EditedAM has 2 ormore emojisattached tonameSmileyFaceEmoji isusedChat abouta techoutage orglitchSomeoneuses ashortcut likeFYI; LMK orTYWrongClientID givenQuestionaboutReportsAM advisedto submit amentorsession"I cantake alook"Time offAccrualQuestionNo-onegrabs achat 5+minutesAMadvised tosubmit aproject"Can youexit theaccount?"AM getsa phonecall3 or morepeople jointhe space atthe sametime"Oopswrongchat"ChatgetsskippedRepliesoutsidetheThreadA joke aboutneedingmore coffee(or tea)3 or morechatscome in atonceMessagewith "…"AM profilepicture isof their Petor AnimalAManswerstheir ownquestion"ResolvedinseparateIM"AMstatus is"Busy""Clientisupset""Ask inthe othermentorChat"Brings inthe wrongpersonwith @AM doesn’thave aprofilepictureSendsa GIFSomeonereacts witha laughingemojiAM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeoneCopy-Pastesmessagefrom anotherchat"I have ageneralquestion""Is thereanythingelse I canhelp youwith?'"Knownissue""Thankyou inAdvance(TIA)"TSR takesmutiplechats in arowMessagewith a lot ofexclamationpoints !!!Messagewrittenentirely inlowercaseTSR asks forclarificationon a mentorchat in TSRTeam ChatAM comesback to chat formore info abouta prior chat(same day)ImportFails"Apologiesfor anyconfusion"A holiday-specificemoji isusedUserLoginIssueWavereactioninstead ofsaying hiSomeonemanuallyadded toChat SpaceMessageisDeleted"Quickquestion…"SomeoneusesThinkingemojiDoesn’tsay ThankYouMissingClientIDAM advisedto submitSupportticketTSRpraisesan AMSomeoneuses aPaychexAcronymTSR sendsa KCS link;adds "thisshould help"Someonereacts witha thumbsup emojiScreenshotShared forClaritySomeonemisspellssomeone'sname in areplyUnresponsiveFirst chatcomes in 20minutes afterbeing openBillingInquirySomeonere-opensa priorchat"Havea greatday!"MultipleTSRs replyto same chatat same time"Whathave yousearchedin KCS"A referenceabout howbusy theweek/monthhas been"Let meask theclient"An importantannouncementin the GeneralSpace"What amI doingwrong?"AM statusis "Out ofOffice""I wasn’tsure whichchat to goto"Timesensitiverequest"ASAP" or"Urgent"Single emojias aresponse(not as areaction)Messageis EditedAM has 2 ormore emojisattached tonameSmileyFaceEmoji isusedChat abouta techoutage orglitchSomeoneuses ashortcut likeFYI; LMK orTYWrongClientID givenQuestionaboutReportsAM advisedto submit amentorsession"I cantake alook"Time offAccrualQuestionNo-onegrabs achat 5+minutesAMadvised tosubmit aproject"Can youexit theaccount?"AM getsa phonecall3 or morepeople jointhe space atthe sametime"Oopswrongchat"ChatgetsskippedRepliesoutsidetheThread

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. A joke about needing more coffee (or tea)
  2. 3 or more chats come in at once
  3. Message with "…"
  4. AM profile picture is of their Pet or Animal
  5. AM answers their own question
  6. "Resolved in separate IM"
  7. AM status is "Busy"
  8. "Client is upset"
  9. "Ask in the other mentor Chat"
  10. Brings in the wrong person with @
  11. AM doesn’t have a profile picture
  12. Sends a GIF
  13. Someone reacts with a laughing emoji
  14. AM adds additional info to their own thread before a TSR has grabbed it
  15. Someone Copy-Pastes message from another chat
  16. "I have a general question"
  17. "Is there anything else I can help you with?'
  18. "Known issue"
  19. "Thank you in Advance (TIA)"
  20. TSR takes mutiple chats in a row
  21. Message with a lot of exclamation points !!!
  22. Message written entirely in lowercase
  23. TSR asks for clarification on a mentor chat in TSR Team Chat
  24. AM comes back to chat for more info about a prior chat (same day)
  25. Import Fails
  26. "Apologies for any confusion"
  27. A holiday-specific emoji is used
  28. User Login Issue
  29. Wave reaction instead of saying hi
  30. Someone manually added to Chat Space
  31. Message is Deleted
  32. "Quick question…"
  33. Someone uses Thinking emoji
  34. Doesn’t say Thank You
  35. Missing Client ID
  36. AM advised to submit Support ticket
  37. TSR praises an AM
  38. Someone uses a Paychex Acronym
  39. TSR sends a KCS link; adds "this should help"
  40. Someone reacts with a thumbs up emoji
  41. Screenshot Shared for Clarity
  42. Someone misspells someone's name in a reply
  43. Unresponsive
  44. First chat comes in 20 minutes after being open
  45. Billing Inquiry
  46. Someone re-opens a prior chat
  47. "Have a great day!"
  48. Multiple TSRs reply to same chat at same time
  49. "What have you searched in KCS"
  50. A reference about how busy the week/month has been
  51. "Let me ask the client"
  52. An important announcement in the General Space
  53. "What am I doing wrong?"
  54. AM status is "Out of Office"
  55. "I wasn’t sure which chat to go to"
  56. Time sensitive request "ASAP" or "Urgent"
  57. Single emoji as a response (not as a reaction)
  58. Message is Edited
  59. AM has 2 or more emojis attached to name
  60. Smiley Face Emoji is used
  61. Chat about a tech outage or glitch
  62. Someone uses a shortcut like FYI; LMK or TY
  63. Wrong Client ID given
  64. Question about Reports
  65. AM advised to submit a mentor session
  66. "I can take a look"
  67. Time off Accrual Question
  68. No-one grabs a chat 5+ minutes
  69. AM advised to submit a project
  70. "Can you exit the account?"
  71. AM gets a phone call
  72. 3 or more people join the space at the same time
  73. "Oops wrong chat"
  74. Chat gets skipped
  75. Replies outside the Thread