(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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"I have a general question"
Someone uses a shortcut like FYI; LMK or TY
"Ask in the other mentor Chat"
Someone uses Thinking emoji
Import Fails
"I can take a look"
AM advised to submit a mentor session
"Oops wrong chat"
Someone re-opens a prior chat
AM profile picture is of their Pet or Animal
"Client is upset"
AM answers their own question
3 or more chats come in at once
AM gets a phone call
AM has 2 or more emojis attached to name
"Resolved in separate IM"
"Let me ask the client"
Someone reacts with a thumbs up emoji
Time sensitive request "ASAP" or "Urgent"
Missing Client ID
"Have a great day!"
Wave reaction instead of saying hi
Someone uses a Paychex Acronym
Brings in the wrong person with @
User Login Issue
Replies outside the Thread
A joke about needing more coffee (or tea)
Message is Deleted
Chat gets skipped
Doesn’t say Thank You
TSR takes mutiple chats in a row
"Known issue"
TSR sends a KCS link; adds "this should help"
Message with "…"
Someone misspells someone's name in a reply
Wrong Client ID given
Someone manually added to Chat Space
Unresponsive
TSR asks for clarification on a mentor chat in TSR Team Chat
"Quick question…"
Message is Edited
"Is there anything else I can help you with?'
AM status is "Out of Office"
"Apologies for any confusion"
Single emoji as a response (not as a reaction)
AM status is "Busy"
Question about Reports
3 or more people join the space at the same time
TSR praises an AM
"I wasn’t sure which chat to go to"
Smiley Face Emoji is used
Sends a GIF
AM advised to submit a project
A holiday-specific emoji is used
AM doesn’t have a profile picture
"Can you exit the account?"
"Thank you in Advance (TIA)"
No-one grabs a chat 5+ minutes
AM comes back to chat for more info about a prior chat (same day)
Someone Copy-Pastes message from another chat
Billing Inquiry
Screenshot Shared for Clarity
AM adds additional info to their own thread before a TSR has grabbed it
Someone reacts with a laughing emoji
"What have you searched in KCS"
First chat comes in 20 minutes after being open
An important announcement in the General Space
Message with a lot of exclamation points !!!
Time off Accrual Question
Chat about a tech outage or glitch
Message written entirely in lowercase
"What am I doing wrong?"
AM advised to submit Support ticket
Multiple TSRs reply to same chat at same time
A reference about how busy the week/month has been
