TSR sendsa KCS link;adds "thisshould help""Ask inthe othermentorChat"MultipleTSRs replyto same chatat same timeAM advisedto submit amentorsession"Apologiesfor anyconfusion"AM getsa phonecall3 or morepeople jointhe space atthe sametime"What amI doingwrong?"AM profilepicture isof their Petor Animal"Whathave yousearchedin KCS"AM comesback to chat formore info abouta prior chat(same day)"I cantake alook"Someonereacts witha laughingemojiSomeonere-opensa priorchatSmileyFaceEmoji isusedMissingClientIDChatgetsskippedAM statusis "Out ofOffice""ResolvedinseparateIM""Quickquestion…"Messagewrittenentirely inlowercaseSomeoneusesThinkingemojiMessagewith "…"Someonemanuallyadded toChat SpaceTSR takesmutiplechats in arow"Thankyou inAdvance(TIA)"An importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam Chat"Oopswrongchat"Someoneuses aPaychexAcronym"I wasn’tsure whichchat to goto"UserLoginIssue"Can youexit theaccount?"Chat abouta techoutage orglitchBillingInquiryAMadvised tosubmit aprojectBrings inthe wrongpersonwith @RepliesoutsidetheThreadTimesensitiverequest"ASAP" or"Urgent""Clientisupset"Sendsa GIFUnresponsiveAM addsadditional infoto their ownthread before aTSR hasgrabbed itMessageis EditedAM advisedto submitSupportticketNo-onegrabs achat 5+minutesMessagewith a lot ofexclamationpoints !!!AM has 2 ormore emojisattached tonameA holiday-specificemoji isusedAM doesn’thave aprofilepicture"Havea greatday!"Someonereacts witha thumbsup emojiSingle emojias aresponse(not as areaction)ImportFailsTSRpraisesan AMQuestionaboutReports"I have ageneralquestion"A joke aboutneedingmore coffee(or tea)First chatcomes in 20minutes afterbeing openAMstatus is"Busy"SomeoneCopy-Pastesmessagefrom anotherchatWavereactioninstead ofsaying hi"Knownissue"3 or morechatscome in atonceA referenceabout howbusy theweek/monthhas beenTime offAccrualQuestionWrongClientID given"Is thereanythingelse I canhelp youwith?'MessageisDeletedScreenshotShared forClarityAManswerstheir ownquestionSomeonemisspellssomeone'sname in areply"Let meask theclient"Someoneuses ashortcut likeFYI; LMK orTYDoesn’tsay ThankYouTSR sendsa KCS link;adds "thisshould help""Ask inthe othermentorChat"MultipleTSRs replyto same chatat same timeAM advisedto submit amentorsession"Apologiesfor anyconfusion"AM getsa phonecall3 or morepeople jointhe space atthe sametime"What amI doingwrong?"AM profilepicture isof their Petor Animal"Whathave yousearchedin KCS"AM comesback to chat formore info abouta prior chat(same day)"I cantake alook"Someonereacts witha laughingemojiSomeonere-opensa priorchatSmileyFaceEmoji isusedMissingClientIDChatgetsskippedAM statusis "Out ofOffice""ResolvedinseparateIM""Quickquestion…"Messagewrittenentirely inlowercaseSomeoneusesThinkingemojiMessagewith "…"Someonemanuallyadded toChat SpaceTSR takesmutiplechats in arow"Thankyou inAdvance(TIA)"An importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam Chat"Oopswrongchat"Someoneuses aPaychexAcronym"I wasn’tsure whichchat to goto"UserLoginIssue"Can youexit theaccount?"Chat abouta techoutage orglitchBillingInquiryAMadvised tosubmit aprojectBrings inthe wrongpersonwith @RepliesoutsidetheThreadTimesensitiverequest"ASAP" or"Urgent""Clientisupset"Sendsa GIFUnresponsiveAM addsadditional infoto their ownthread before aTSR hasgrabbed itMessageis EditedAM advisedto submitSupportticketNo-onegrabs achat 5+minutesMessagewith a lot ofexclamationpoints !!!AM has 2 ormore emojisattached tonameA holiday-specificemoji isusedAM doesn’thave aprofilepicture"Havea greatday!"Someonereacts witha thumbsup emojiSingle emojias aresponse(not as areaction)ImportFailsTSRpraisesan AMQuestionaboutReports"I have ageneralquestion"A joke aboutneedingmore coffee(or tea)First chatcomes in 20minutes afterbeing openAMstatus is"Busy"SomeoneCopy-Pastesmessagefrom anotherchatWavereactioninstead ofsaying hi"Knownissue"3 or morechatscome in atonceA referenceabout howbusy theweek/monthhas beenTime offAccrualQuestionWrongClientID given"Is thereanythingelse I canhelp youwith?'MessageisDeletedScreenshotShared forClarityAManswerstheir ownquestionSomeonemisspellssomeone'sname in areply"Let meask theclient"Someoneuses ashortcut likeFYI; LMK orTYDoesn’tsay ThankYou

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TSR sends a KCS link; adds "this should help"
  2. "Ask in the other mentor Chat"
  3. Multiple TSRs reply to same chat at same time
  4. AM advised to submit a mentor session
  5. "Apologies for any confusion"
  6. AM gets a phone call
  7. 3 or more people join the space at the same time
  8. "What am I doing wrong?"
  9. AM profile picture is of their Pet or Animal
  10. "What have you searched in KCS"
  11. AM comes back to chat for more info about a prior chat (same day)
  12. "I can take a look"
  13. Someone reacts with a laughing emoji
  14. Someone re-opens a prior chat
  15. Smiley Face Emoji is used
  16. Missing Client ID
  17. Chat gets skipped
  18. AM status is "Out of Office"
  19. "Resolved in separate IM"
  20. "Quick question…"
  21. Message written entirely in lowercase
  22. Someone uses Thinking emoji
  23. Message with "…"
  24. Someone manually added to Chat Space
  25. TSR takes mutiple chats in a row
  26. "Thank you in Advance (TIA)"
  27. An important announcement in the General Space
  28. TSR asks for clarification on a mentor chat in TSR Team Chat
  29. "Oops wrong chat"
  30. Someone uses a Paychex Acronym
  31. "I wasn’t sure which chat to go to"
  32. User Login Issue
  33. "Can you exit the account?"
  34. Chat about a tech outage or glitch
  35. Billing Inquiry
  36. AM advised to submit a project
  37. Brings in the wrong person with @
  38. Replies outside the Thread
  39. Time sensitive request "ASAP" or "Urgent"
  40. "Client is upset"
  41. Sends a GIF
  42. Unresponsive
  43. AM adds additional info to their own thread before a TSR has grabbed it
  44. Message is Edited
  45. AM advised to submit Support ticket
  46. No-one grabs a chat 5+ minutes
  47. Message with a lot of exclamation points !!!
  48. AM has 2 or more emojis attached to name
  49. A holiday-specific emoji is used
  50. AM doesn’t have a profile picture
  51. "Have a great day!"
  52. Someone reacts with a thumbs up emoji
  53. Single emoji as a response (not as a reaction)
  54. Import Fails
  55. TSR praises an AM
  56. Question about Reports
  57. "I have a general question"
  58. A joke about needing more coffee (or tea)
  59. First chat comes in 20 minutes after being open
  60. AM status is "Busy"
  61. Someone Copy-Pastes message from another chat
  62. Wave reaction instead of saying hi
  63. "Known issue"
  64. 3 or more chats come in at once
  65. A reference about how busy the week/month has been
  66. Time off Accrual Question
  67. Wrong Client ID given
  68. "Is there anything else I can help you with?'
  69. Message is Deleted
  70. Screenshot Shared for Clarity
  71. AM answers their own question
  72. Someone misspells someone's name in a reply
  73. "Let me ask the client"
  74. Someone uses a shortcut like FYI; LMK or TY
  75. Doesn’t say Thank You