TSRpraisesan AMScreenshotShared forClarity"What amI doingwrong?""Thankyou inAdvance(TIA)"A referenceabout howbusy theweek/monthhas beenAn importantannouncementin the GeneralSpaceAMadvised tosubmit aproject"Havea greatday!"ImportFailsAM advisedto submitSupportticket"Whathave yousearchedin KCS"Messagewrittenentirely inlowercase3 or morechatscome in atonceSomeoneusesThinkingemojiSomeoneuses ashortcut likeFYI; LMK orTYUnresponsiveAM getsa phonecallMessagewith "…""Ask inthe othermentorChat"AM doesn’thave aprofilepictureAM addsadditional infoto their ownthread before aTSR hasgrabbed itFirst chatcomes in 20minutes afterbeing openTSR sendsa KCS link;adds "thisshould help"Someoneuses aPaychexAcronymSomeonemisspellssomeone'sname in areplyAM comesback to chat formore info abouta prior chat(same day)Someonere-opensa priorchatAM has 2 ormore emojisattached tonameMessagewith a lot ofexclamationpoints !!!RepliesoutsidetheThreadAM profilepicture isof their Petor AnimalSomeonereacts witha laughingemoji"I cantake alook"Someonemanuallyadded toChat SpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatChat abouta techoutage orglitch"Apologiesfor anyconfusion"QuestionaboutReports"Oopswrongchat""Quickquestion…"Wavereactioninstead ofsaying hiAM advisedto submit amentorsessionWrongClientID givenChatgetsskippedMultipleTSRs replyto same chatat same timeMessageisDeletedSomeonereacts witha thumbsup emojiMessageis EditedAM statusis "Out ofOffice"Timesensitiverequest"ASAP" or"Urgent""I wasn’tsure whichchat to goto"A holiday-specificemoji isusedTime offAccrualQuestionUserLoginIssueMissingClientID"Let meask theclient"Doesn’tsay ThankYou"I have ageneralquestion"A joke aboutneedingmore coffee(or tea)Sendsa GIF"ResolvedinseparateIM"SmileyFaceEmoji isused3 or morepeople jointhe space atthe sametimeNo-onegrabs achat 5+minutes"Is thereanythingelse I canhelp youwith?'"Knownissue"Single emojias aresponse(not as areaction)BillingInquiryAManswerstheir ownquestion"Can youexit theaccount?"TSR takesmutiplechats in arowBrings inthe wrongpersonwith @"Clientisupset"SomeoneCopy-Pastesmessagefrom anotherchatAMstatus is"Busy"TSRpraisesan AMScreenshotShared forClarity"What amI doingwrong?""Thankyou inAdvance(TIA)"A referenceabout howbusy theweek/monthhas beenAn importantannouncementin the GeneralSpaceAMadvised tosubmit aproject"Havea greatday!"ImportFailsAM advisedto submitSupportticket"Whathave yousearchedin KCS"Messagewrittenentirely inlowercase3 or morechatscome in atonceSomeoneusesThinkingemojiSomeoneuses ashortcut likeFYI; LMK orTYUnresponsiveAM getsa phonecallMessagewith "…""Ask inthe othermentorChat"AM doesn’thave aprofilepictureAM addsadditional infoto their ownthread before aTSR hasgrabbed itFirst chatcomes in 20minutes afterbeing openTSR sendsa KCS link;adds "thisshould help"Someoneuses aPaychexAcronymSomeonemisspellssomeone'sname in areplyAM comesback to chat formore info abouta prior chat(same day)Someonere-opensa priorchatAM has 2 ormore emojisattached tonameMessagewith a lot ofexclamationpoints !!!RepliesoutsidetheThreadAM profilepicture isof their Petor AnimalSomeonereacts witha laughingemoji"I cantake alook"Someonemanuallyadded toChat SpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatChat abouta techoutage orglitch"Apologiesfor anyconfusion"QuestionaboutReports"Oopswrongchat""Quickquestion…"Wavereactioninstead ofsaying hiAM advisedto submit amentorsessionWrongClientID givenChatgetsskippedMultipleTSRs replyto same chatat same timeMessageisDeletedSomeonereacts witha thumbsup emojiMessageis EditedAM statusis "Out ofOffice"Timesensitiverequest"ASAP" or"Urgent""I wasn’tsure whichchat to goto"A holiday-specificemoji isusedTime offAccrualQuestionUserLoginIssueMissingClientID"Let meask theclient"Doesn’tsay ThankYou"I have ageneralquestion"A joke aboutneedingmore coffee(or tea)Sendsa GIF"ResolvedinseparateIM"SmileyFaceEmoji isused3 or morepeople jointhe space atthe sametimeNo-onegrabs achat 5+minutes"Is thereanythingelse I canhelp youwith?'"Knownissue"Single emojias aresponse(not as areaction)BillingInquiryAManswerstheir ownquestion"Can youexit theaccount?"TSR takesmutiplechats in arowBrings inthe wrongpersonwith @"Clientisupset"SomeoneCopy-Pastesmessagefrom anotherchatAMstatus is"Busy"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TSR praises an AM
  2. Screenshot Shared for Clarity
  3. "What am I doing wrong?"
  4. "Thank you in Advance (TIA)"
  5. A reference about how busy the week/month has been
  6. An important announcement in the General Space
  7. AM advised to submit a project
  8. "Have a great day!"
  9. Import Fails
  10. AM advised to submit Support ticket
  11. "What have you searched in KCS"
  12. Message written entirely in lowercase
  13. 3 or more chats come in at once
  14. Someone uses Thinking emoji
  15. Someone uses a shortcut like FYI; LMK or TY
  16. Unresponsive
  17. AM gets a phone call
  18. Message with "…"
  19. "Ask in the other mentor Chat"
  20. AM doesn’t have a profile picture
  21. AM adds additional info to their own thread before a TSR has grabbed it
  22. First chat comes in 20 minutes after being open
  23. TSR sends a KCS link; adds "this should help"
  24. Someone uses a Paychex Acronym
  25. Someone misspells someone's name in a reply
  26. AM comes back to chat for more info about a prior chat (same day)
  27. Someone re-opens a prior chat
  28. AM has 2 or more emojis attached to name
  29. Message with a lot of exclamation points !!!
  30. Replies outside the Thread
  31. AM profile picture is of their Pet or Animal
  32. Someone reacts with a laughing emoji
  33. "I can take a look"
  34. Someone manually added to Chat Space
  35. TSR asks for clarification on a mentor chat in TSR Team Chat
  36. Chat about a tech outage or glitch
  37. "Apologies for any confusion"
  38. Question about Reports
  39. "Oops wrong chat"
  40. "Quick question…"
  41. Wave reaction instead of saying hi
  42. AM advised to submit a mentor session
  43. Wrong Client ID given
  44. Chat gets skipped
  45. Multiple TSRs reply to same chat at same time
  46. Message is Deleted
  47. Someone reacts with a thumbs up emoji
  48. Message is Edited
  49. AM status is "Out of Office"
  50. Time sensitive request "ASAP" or "Urgent"
  51. "I wasn’t sure which chat to go to"
  52. A holiday-specific emoji is used
  53. Time off Accrual Question
  54. User Login Issue
  55. Missing Client ID
  56. "Let me ask the client"
  57. Doesn’t say Thank You
  58. "I have a general question"
  59. A joke about needing more coffee (or tea)
  60. Sends a GIF
  61. "Resolved in separate IM"
  62. Smiley Face Emoji is used
  63. 3 or more people join the space at the same time
  64. No-one grabs a chat 5+ minutes
  65. "Is there anything else I can help you with?'
  66. "Known issue"
  67. Single emoji as a response (not as a reaction)
  68. Billing Inquiry
  69. AM answers their own question
  70. "Can you exit the account?"
  71. TSR takes mutiple chats in a row
  72. Brings in the wrong person with @
  73. "Client is upset"
  74. Someone Copy-Pastes message from another chat
  75. AM status is "Busy"