"Knownissue"Doesn’tsay ThankYouSomeonereacts witha thumbsup emojiSomeonemanuallyadded toChat SpaceAMstatus is"Busy""Quickquestion…"MultipleTSRs replyto same chatat same time"Whathave yousearchedin KCS"Messagewith a lot ofexclamationpoints !!!AM getsa phonecallImportFailsAM addsadditional infoto their ownthread before aTSR hasgrabbed itA holiday-specificemoji isusedRepliesoutsidetheThread"Is thereanythingelse I canhelp youwith?'Chat abouta techoutage orglitchTimesensitiverequest"ASAP" or"Urgent"3 or morechatscome in atonceTSR sendsa KCS link;adds "thisshould help"ScreenshotShared forClarityQuestionaboutReportsMessagewith "…"Someonereacts witha laughingemojiUserLoginIssue"What amI doingwrong?"AManswerstheir ownquestionSomeoneusesThinkingemojiChatgetsskippedSingle emojias aresponse(not as areaction)MessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatTSR takesmutiplechats in arowSomeonemisspellssomeone'sname in areplyAM comesback to chat formore info abouta prior chat(same day)"I have ageneralquestion"A referenceabout howbusy theweek/monthhas beenTSRpraisesan AMBrings inthe wrongpersonwith @SmileyFaceEmoji isused"Oopswrongchat"Someonere-opensa priorchatAM statusis "Out ofOffice""Thankyou inAdvance(TIA)"Time offAccrualQuestion"Clientisupset"Sendsa GIFSomeoneuses ashortcut likeFYI; LMK orTYAM doesn’thave aprofilepictureMessageis Edited"I cantake alook"First chatcomes in 20minutes afterbeing openAM advisedto submitSupportticketMessagewrittenentirely inlowercase"Ask inthe othermentorChat"SomeoneCopy-Pastesmessagefrom anotherchatBillingInquiry"I wasn’tsure whichchat to goto"Wavereactioninstead ofsaying hiSomeoneuses aPaychexAcronym"ResolvedinseparateIM"An importantannouncementin the GeneralSpace"Havea greatday!"No-onegrabs achat 5+minutes"Can youexit theaccount?"AMadvised tosubmit aprojectAM profilepicture isof their Petor Animal"Apologiesfor anyconfusion"AM advisedto submit amentorsession"Let meask theclient"WrongClientID givenA joke aboutneedingmore coffee(or tea)UnresponsiveAM has 2 ormore emojisattached tonameMissingClientID3 or morepeople jointhe space atthe sametime"Knownissue"Doesn’tsay ThankYouSomeonereacts witha thumbsup emojiSomeonemanuallyadded toChat SpaceAMstatus is"Busy""Quickquestion…"MultipleTSRs replyto same chatat same time"Whathave yousearchedin KCS"Messagewith a lot ofexclamationpoints !!!AM getsa phonecallImportFailsAM addsadditional infoto their ownthread before aTSR hasgrabbed itA holiday-specificemoji isusedRepliesoutsidetheThread"Is thereanythingelse I canhelp youwith?'Chat abouta techoutage orglitchTimesensitiverequest"ASAP" or"Urgent"3 or morechatscome in atonceTSR sendsa KCS link;adds "thisshould help"ScreenshotShared forClarityQuestionaboutReportsMessagewith "…"Someonereacts witha laughingemojiUserLoginIssue"What amI doingwrong?"AManswerstheir ownquestionSomeoneusesThinkingemojiChatgetsskippedSingle emojias aresponse(not as areaction)MessageisDeletedTSR asks forclarificationon a mentorchat in TSRTeam ChatTSR takesmutiplechats in arowSomeonemisspellssomeone'sname in areplyAM comesback to chat formore info abouta prior chat(same day)"I have ageneralquestion"A referenceabout howbusy theweek/monthhas beenTSRpraisesan AMBrings inthe wrongpersonwith @SmileyFaceEmoji isused"Oopswrongchat"Someonere-opensa priorchatAM statusis "Out ofOffice""Thankyou inAdvance(TIA)"Time offAccrualQuestion"Clientisupset"Sendsa GIFSomeoneuses ashortcut likeFYI; LMK orTYAM doesn’thave aprofilepictureMessageis Edited"I cantake alook"First chatcomes in 20minutes afterbeing openAM advisedto submitSupportticketMessagewrittenentirely inlowercase"Ask inthe othermentorChat"SomeoneCopy-Pastesmessagefrom anotherchatBillingInquiry"I wasn’tsure whichchat to goto"Wavereactioninstead ofsaying hiSomeoneuses aPaychexAcronym"ResolvedinseparateIM"An importantannouncementin the GeneralSpace"Havea greatday!"No-onegrabs achat 5+minutes"Can youexit theaccount?"AMadvised tosubmit aprojectAM profilepicture isof their Petor Animal"Apologiesfor anyconfusion"AM advisedto submit amentorsession"Let meask theclient"WrongClientID givenA joke aboutneedingmore coffee(or tea)UnresponsiveAM has 2 ormore emojisattached tonameMissingClientID3 or morepeople jointhe space atthe sametime

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Known issue"
  2. Doesn’t say Thank You
  3. Someone reacts with a thumbs up emoji
  4. Someone manually added to Chat Space
  5. AM status is "Busy"
  6. "Quick question…"
  7. Multiple TSRs reply to same chat at same time
  8. "What have you searched in KCS"
  9. Message with a lot of exclamation points !!!
  10. AM gets a phone call
  11. Import Fails
  12. AM adds additional info to their own thread before a TSR has grabbed it
  13. A holiday-specific emoji is used
  14. Replies outside the Thread
  15. "Is there anything else I can help you with?'
  16. Chat about a tech outage or glitch
  17. Time sensitive request "ASAP" or "Urgent"
  18. 3 or more chats come in at once
  19. TSR sends a KCS link; adds "this should help"
  20. Screenshot Shared for Clarity
  21. Question about Reports
  22. Message with "…"
  23. Someone reacts with a laughing emoji
  24. User Login Issue
  25. "What am I doing wrong?"
  26. AM answers their own question
  27. Someone uses Thinking emoji
  28. Chat gets skipped
  29. Single emoji as a response (not as a reaction)
  30. Message is Deleted
  31. TSR asks for clarification on a mentor chat in TSR Team Chat
  32. TSR takes mutiple chats in a row
  33. Someone misspells someone's name in a reply
  34. AM comes back to chat for more info about a prior chat (same day)
  35. "I have a general question"
  36. A reference about how busy the week/month has been
  37. TSR praises an AM
  38. Brings in the wrong person with @
  39. Smiley Face Emoji is used
  40. "Oops wrong chat"
  41. Someone re-opens a prior chat
  42. AM status is "Out of Office"
  43. "Thank you in Advance (TIA)"
  44. Time off Accrual Question
  45. "Client is upset"
  46. Sends a GIF
  47. Someone uses a shortcut like FYI; LMK or TY
  48. AM doesn’t have a profile picture
  49. Message is Edited
  50. "I can take a look"
  51. First chat comes in 20 minutes after being open
  52. AM advised to submit Support ticket
  53. Message written entirely in lowercase
  54. "Ask in the other mentor Chat"
  55. Someone Copy-Pastes message from another chat
  56. Billing Inquiry
  57. "I wasn’t sure which chat to go to"
  58. Wave reaction instead of saying hi
  59. Someone uses a Paychex Acronym
  60. "Resolved in separate IM"
  61. An important announcement in the General Space
  62. "Have a great day!"
  63. No-one grabs a chat 5+ minutes
  64. "Can you exit the account?"
  65. AM advised to submit a project
  66. AM profile picture is of their Pet or Animal
  67. "Apologies for any confusion"
  68. AM advised to submit a mentor session
  69. "Let me ask the client"
  70. Wrong Client ID given
  71. A joke about needing more coffee (or tea)
  72. Unresponsive
  73. AM has 2 or more emojis attached to name
  74. Missing Client ID
  75. 3 or more people join the space at the same time