Someonereacts witha laughingemojiSmileyFaceEmoji isusedMessagewith a lot ofexclamationpoints !!!ScreenshotShared forClarityTSR takesmutiplechats in arowBrings inthe wrongpersonwith @Someonemanuallyadded toChat Space"Knownissue"AM statusis "Out ofOffice"Wavereactioninstead ofsaying hiSingle emojias aresponse(not as areaction)AM advisedto submitSupportticketNo-onegrabs achat 5+minutesAMstatus is"Busy""I wasn’tsure whichchat to goto"BillingInquiry"What amI doingwrong?"AM profilepicture isof their Petor Animal3 or morepeople jointhe space atthe sametimeMessagewrittenentirely inlowercaseAM advisedto submit amentorsession"I have ageneralquestion"AM has 2 ormore emojisattached tonameTime offAccrualQuestionA joke aboutneedingmore coffee(or tea)AM comesback to chat formore info abouta prior chat(same day)"Quickquestion…"First chatcomes in 20minutes afterbeing open"Oopswrongchat"Someonereacts witha thumbsup emojiQuestionaboutReportsSomeonere-opensa priorchat"Whathave yousearchedin KCS"Unresponsive"Is thereanythingelse I canhelp youwith?'"Thankyou inAdvance(TIA)"Someonemisspellssomeone'sname in areplyImportFailsAM addsadditional infoto their ownthread before aTSR hasgrabbed itMessageis EditedTSRpraisesan AMA holiday-specificemoji isusedMessageisDeletedAMadvised tosubmit aprojectSomeoneuses ashortcut likeFYI; LMK orTY3 or morechatscome in atonce"Havea greatday!"WrongClientID given"I cantake alook"MultipleTSRs replyto same chatat same timeChat abouta techoutage orglitchChatgetsskippedTSR sendsa KCS link;adds "thisshould help"Messagewith "…""Let meask theclient"MissingClientIDSomeoneuses aPaychexAcronym"Can youexit theaccount?"A referenceabout howbusy theweek/monthhas beenAM getsa phonecallAn importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatTimesensitiverequest"ASAP" or"Urgent""Ask inthe othermentorChat"AM doesn’thave aprofilepictureSomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemojiAManswerstheir ownquestionUserLoginIssue"Apologiesfor anyconfusion""ResolvedinseparateIM"RepliesoutsidetheThread"Clientisupset"Doesn’tsay ThankYouSendsa GIFSomeonereacts witha laughingemojiSmileyFaceEmoji isusedMessagewith a lot ofexclamationpoints !!!ScreenshotShared forClarityTSR takesmutiplechats in arowBrings inthe wrongpersonwith @Someonemanuallyadded toChat Space"Knownissue"AM statusis "Out ofOffice"Wavereactioninstead ofsaying hiSingle emojias aresponse(not as areaction)AM advisedto submitSupportticketNo-onegrabs achat 5+minutesAMstatus is"Busy""I wasn’tsure whichchat to goto"BillingInquiry"What amI doingwrong?"AM profilepicture isof their Petor Animal3 or morepeople jointhe space atthe sametimeMessagewrittenentirely inlowercaseAM advisedto submit amentorsession"I have ageneralquestion"AM has 2 ormore emojisattached tonameTime offAccrualQuestionA joke aboutneedingmore coffee(or tea)AM comesback to chat formore info abouta prior chat(same day)"Quickquestion…"First chatcomes in 20minutes afterbeing open"Oopswrongchat"Someonereacts witha thumbsup emojiQuestionaboutReportsSomeonere-opensa priorchat"Whathave yousearchedin KCS"Unresponsive"Is thereanythingelse I canhelp youwith?'"Thankyou inAdvance(TIA)"Someonemisspellssomeone'sname in areplyImportFailsAM addsadditional infoto their ownthread before aTSR hasgrabbed itMessageis EditedTSRpraisesan AMA holiday-specificemoji isusedMessageisDeletedAMadvised tosubmit aprojectSomeoneuses ashortcut likeFYI; LMK orTY3 or morechatscome in atonce"Havea greatday!"WrongClientID given"I cantake alook"MultipleTSRs replyto same chatat same timeChat abouta techoutage orglitchChatgetsskippedTSR sendsa KCS link;adds "thisshould help"Messagewith "…""Let meask theclient"MissingClientIDSomeoneuses aPaychexAcronym"Can youexit theaccount?"A referenceabout howbusy theweek/monthhas beenAM getsa phonecallAn importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatTimesensitiverequest"ASAP" or"Urgent""Ask inthe othermentorChat"AM doesn’thave aprofilepictureSomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemojiAManswerstheir ownquestionUserLoginIssue"Apologiesfor anyconfusion""ResolvedinseparateIM"RepliesoutsidetheThread"Clientisupset"Doesn’tsay ThankYouSendsa GIF

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone reacts with a laughing emoji
  2. Smiley Face Emoji is used
  3. Message with a lot of exclamation points !!!
  4. Screenshot Shared for Clarity
  5. TSR takes mutiple chats in a row
  6. Brings in the wrong person with @
  7. Someone manually added to Chat Space
  8. "Known issue"
  9. AM status is "Out of Office"
  10. Wave reaction instead of saying hi
  11. Single emoji as a response (not as a reaction)
  12. AM advised to submit Support ticket
  13. No-one grabs a chat 5+ minutes
  14. AM status is "Busy"
  15. "I wasn’t sure which chat to go to"
  16. Billing Inquiry
  17. "What am I doing wrong?"
  18. AM profile picture is of their Pet or Animal
  19. 3 or more people join the space at the same time
  20. Message written entirely in lowercase
  21. AM advised to submit a mentor session
  22. "I have a general question"
  23. AM has 2 or more emojis attached to name
  24. Time off Accrual Question
  25. A joke about needing more coffee (or tea)
  26. AM comes back to chat for more info about a prior chat (same day)
  27. "Quick question…"
  28. First chat comes in 20 minutes after being open
  29. "Oops wrong chat"
  30. Someone reacts with a thumbs up emoji
  31. Question about Reports
  32. Someone re-opens a prior chat
  33. "What have you searched in KCS"
  34. Unresponsive
  35. "Is there anything else I can help you with?'
  36. "Thank you in Advance (TIA)"
  37. Someone misspells someone's name in a reply
  38. Import Fails
  39. AM adds additional info to their own thread before a TSR has grabbed it
  40. Message is Edited
  41. TSR praises an AM
  42. A holiday-specific emoji is used
  43. Message is Deleted
  44. AM advised to submit a project
  45. Someone uses a shortcut like FYI; LMK or TY
  46. 3 or more chats come in at once
  47. "Have a great day!"
  48. Wrong Client ID given
  49. "I can take a look"
  50. Multiple TSRs reply to same chat at same time
  51. Chat about a tech outage or glitch
  52. Chat gets skipped
  53. TSR sends a KCS link; adds "this should help"
  54. Message with "…"
  55. "Let me ask the client"
  56. Missing Client ID
  57. Someone uses a Paychex Acronym
  58. "Can you exit the account?"
  59. A reference about how busy the week/month has been
  60. AM gets a phone call
  61. An important announcement in the General Space
  62. TSR asks for clarification on a mentor chat in TSR Team Chat
  63. Time sensitive request "ASAP" or "Urgent"
  64. "Ask in the other mentor Chat"
  65. AM doesn’t have a profile picture
  66. Someone Copy-Pastes message from another chat
  67. Someone uses Thinking emoji
  68. AM answers their own question
  69. User Login Issue
  70. "Apologies for any confusion"
  71. "Resolved in separate IM"
  72. Replies outside the Thread
  73. "Client is upset"
  74. Doesn’t say Thank You
  75. Sends a GIF