TSR sendsa KCS link;adds "thisshould help"Time offAccrualQuestionAMstatus is"Busy"Sendsa GIFSmileyFaceEmoji isusedA joke aboutneedingmore coffee(or tea)AManswerstheir ownquestionUnresponsiveRepliesoutsidetheThreadAM doesn’thave aprofilepictureChat abouta techoutage orglitchSomeonereacts witha thumbsup emojiAM profilepicture isof their Petor AnimalSomeonemanuallyadded toChat Space"I wasn’tsure whichchat to goto"MultipleTSRs replyto same chatat same time"Can youexit theaccount?"AM getsa phonecallAM comesback to chat formore info abouta prior chat(same day)"Ask inthe othermentorChat"BillingInquiry3 or morechatscome in atonce"I cantake alook"AM advisedto submit amentorsessionTSR takesmutiplechats in arow"Apologiesfor anyconfusion"UserLoginIssueTSRpraisesan AMSomeonemisspellssomeone'sname in areply"ResolvedinseparateIM"Wavereactioninstead ofsaying hiMessagewith "…"Messagewith a lot ofexclamationpoints !!!Single emojias aresponse(not as areaction)AMadvised tosubmit aprojectWrongClientID given"Knownissue"First chatcomes in 20minutes afterbeing open"Thankyou inAdvance(TIA)"Someoneuses ashortcut likeFYI; LMK orTYSomeoneCopy-Pastesmessagefrom anotherchatSomeoneuses aPaychexAcronymMessagewrittenentirely inlowercaseBrings inthe wrongpersonwith @Someonere-opensa priorchatChatgetsskippedAM advisedto submitSupportticketImportFailsA referenceabout howbusy theweek/monthhas beenAM has 2 ormore emojisattached toname"Clientisupset"Doesn’tsay ThankYouAM addsadditional infoto their ownthread before aTSR hasgrabbed itTimesensitiverequest"ASAP" or"Urgent"AM statusis "Out ofOffice"TSR asks forclarificationon a mentorchat in TSRTeam Chat"Havea greatday!""Let meask theclient"SomeoneusesThinkingemojiMessageisDeleted"What amI doingwrong?"No-onegrabs achat 5+minutesA holiday-specificemoji isused"I have ageneralquestion"QuestionaboutReports"Whathave yousearchedin KCS"Messageis EditedScreenshotShared forClarityAn importantannouncementin the GeneralSpace"Oopswrongchat"Someonereacts witha laughingemoji3 or morepeople jointhe space atthe sametimeMissingClientID"Is thereanythingelse I canhelp youwith?'"Quickquestion…"TSR sendsa KCS link;adds "thisshould help"Time offAccrualQuestionAMstatus is"Busy"Sendsa GIFSmileyFaceEmoji isusedA joke aboutneedingmore coffee(or tea)AManswerstheir ownquestionUnresponsiveRepliesoutsidetheThreadAM doesn’thave aprofilepictureChat abouta techoutage orglitchSomeonereacts witha thumbsup emojiAM profilepicture isof their Petor AnimalSomeonemanuallyadded toChat Space"I wasn’tsure whichchat to goto"MultipleTSRs replyto same chatat same time"Can youexit theaccount?"AM getsa phonecallAM comesback to chat formore info abouta prior chat(same day)"Ask inthe othermentorChat"BillingInquiry3 or morechatscome in atonce"I cantake alook"AM advisedto submit amentorsessionTSR takesmutiplechats in arow"Apologiesfor anyconfusion"UserLoginIssueTSRpraisesan AMSomeonemisspellssomeone'sname in areply"ResolvedinseparateIM"Wavereactioninstead ofsaying hiMessagewith "…"Messagewith a lot ofexclamationpoints !!!Single emojias aresponse(not as areaction)AMadvised tosubmit aprojectWrongClientID given"Knownissue"First chatcomes in 20minutes afterbeing open"Thankyou inAdvance(TIA)"Someoneuses ashortcut likeFYI; LMK orTYSomeoneCopy-Pastesmessagefrom anotherchatSomeoneuses aPaychexAcronymMessagewrittenentirely inlowercaseBrings inthe wrongpersonwith @Someonere-opensa priorchatChatgetsskippedAM advisedto submitSupportticketImportFailsA referenceabout howbusy theweek/monthhas beenAM has 2 ormore emojisattached toname"Clientisupset"Doesn’tsay ThankYouAM addsadditional infoto their ownthread before aTSR hasgrabbed itTimesensitiverequest"ASAP" or"Urgent"AM statusis "Out ofOffice"TSR asks forclarificationon a mentorchat in TSRTeam Chat"Havea greatday!""Let meask theclient"SomeoneusesThinkingemojiMessageisDeleted"What amI doingwrong?"No-onegrabs achat 5+minutesA holiday-specificemoji isused"I have ageneralquestion"QuestionaboutReports"Whathave yousearchedin KCS"Messageis EditedScreenshotShared forClarityAn importantannouncementin the GeneralSpace"Oopswrongchat"Someonereacts witha laughingemoji3 or morepeople jointhe space atthe sametimeMissingClientID"Is thereanythingelse I canhelp youwith?'"Quickquestion…"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. TSR sends a KCS link; adds "this should help"
  2. Time off Accrual Question
  3. AM status is "Busy"
  4. Sends a GIF
  5. Smiley Face Emoji is used
  6. A joke about needing more coffee (or tea)
  7. AM answers their own question
  8. Unresponsive
  9. Replies outside the Thread
  10. AM doesn’t have a profile picture
  11. Chat about a tech outage or glitch
  12. Someone reacts with a thumbs up emoji
  13. AM profile picture is of their Pet or Animal
  14. Someone manually added to Chat Space
  15. "I wasn’t sure which chat to go to"
  16. Multiple TSRs reply to same chat at same time
  17. "Can you exit the account?"
  18. AM gets a phone call
  19. AM comes back to chat for more info about a prior chat (same day)
  20. "Ask in the other mentor Chat"
  21. Billing Inquiry
  22. 3 or more chats come in at once
  23. "I can take a look"
  24. AM advised to submit a mentor session
  25. TSR takes mutiple chats in a row
  26. "Apologies for any confusion"
  27. User Login Issue
  28. TSR praises an AM
  29. Someone misspells someone's name in a reply
  30. "Resolved in separate IM"
  31. Wave reaction instead of saying hi
  32. Message with "…"
  33. Message with a lot of exclamation points !!!
  34. Single emoji as a response (not as a reaction)
  35. AM advised to submit a project
  36. Wrong Client ID given
  37. "Known issue"
  38. First chat comes in 20 minutes after being open
  39. "Thank you in Advance (TIA)"
  40. Someone uses a shortcut like FYI; LMK or TY
  41. Someone Copy-Pastes message from another chat
  42. Someone uses a Paychex Acronym
  43. Message written entirely in lowercase
  44. Brings in the wrong person with @
  45. Someone re-opens a prior chat
  46. Chat gets skipped
  47. AM advised to submit Support ticket
  48. Import Fails
  49. A reference about how busy the week/month has been
  50. AM has 2 or more emojis attached to name
  51. "Client is upset"
  52. Doesn’t say Thank You
  53. AM adds additional info to their own thread before a TSR has grabbed it
  54. Time sensitive request "ASAP" or "Urgent"
  55. AM status is "Out of Office"
  56. TSR asks for clarification on a mentor chat in TSR Team Chat
  57. "Have a great day!"
  58. "Let me ask the client"
  59. Someone uses Thinking emoji
  60. Message is Deleted
  61. "What am I doing wrong?"
  62. No-one grabs a chat 5+ minutes
  63. A holiday-specific emoji is used
  64. "I have a general question"
  65. Question about Reports
  66. "What have you searched in KCS"
  67. Message is Edited
  68. Screenshot Shared for Clarity
  69. An important announcement in the General Space
  70. "Oops wrong chat"
  71. Someone reacts with a laughing emoji
  72. 3 or more people join the space at the same time
  73. Missing Client ID
  74. "Is there anything else I can help you with?'
  75. "Quick question…"