Wavereactioninstead ofsaying hi"ResolvedinseparateIM"Messageis Edited"I cantake alook"A joke aboutneedingmore coffee(or tea)AM doesn’thave aprofilepictureUnresponsive"I have ageneralquestion"ChatgetsskippedSmileyFaceEmoji isusedSingle emojias aresponse(not as areaction)QuestionaboutReportsAM advisedto submitSupportticketImportFailsSomeoneuses aPaychexAcronymTSR takesmutiplechats in arowAM getsa phonecallAM profilepicture isof their Petor AnimalSomeonemanuallyadded toChat Space"Oopswrongchat"AMadvised tosubmit aprojectBillingInquiry3 or morepeople jointhe space atthe sametimeFirst chatcomes in 20minutes afterbeing openA referenceabout howbusy theweek/monthhas beenTimesensitiverequest"ASAP" or"Urgent"Brings inthe wrongpersonwith @A holiday-specificemoji isusedMessagewith a lot ofexclamationpoints !!!"Knownissue""Apologiesfor anyconfusion"AMstatus is"Busy"TSR sendsa KCS link;adds "thisshould help"Someonereacts witha laughingemoji"Ask inthe othermentorChat"RepliesoutsidetheThreadTSR asks forclarificationon a mentorchat in TSRTeam ChatAM statusis "Out ofOffice""Can youexit theaccount?"Messagewith "…""Havea greatday!"ScreenshotShared forClarity"Clientisupset"3 or morechatscome in atonceUserLoginIssueSomeonemisspellssomeone'sname in areplySomeoneusesThinkingemojiNo-onegrabs achat 5+minutesSendsa GIF"Let meask theclient"An importantannouncementin the GeneralSpace"Whathave yousearchedin KCS"TSRpraisesan AMMessagewrittenentirely inlowercaseMessageisDeletedChat abouta techoutage orglitch"Thankyou inAdvance(TIA)"AM advisedto submit amentorsessionSomeoneuses ashortcut likeFYI; LMK orTYSomeonereacts witha thumbsup emoji"I wasn’tsure whichchat to goto""What amI doingwrong?"AM has 2 ormore emojisattached tonameAM addsadditional infoto their ownthread before aTSR hasgrabbed it"Quickquestion…"SomeoneCopy-Pastesmessagefrom anotherchatWrongClientID givenDoesn’tsay ThankYouMissingClientIDSomeonere-opensa priorchatAM comesback to chat formore info abouta prior chat(same day)AManswerstheir ownquestionTime offAccrualQuestion"Is thereanythingelse I canhelp youwith?'MultipleTSRs replyto same chatat same timeWavereactioninstead ofsaying hi"ResolvedinseparateIM"Messageis Edited"I cantake alook"A joke aboutneedingmore coffee(or tea)AM doesn’thave aprofilepictureUnresponsive"I have ageneralquestion"ChatgetsskippedSmileyFaceEmoji isusedSingle emojias aresponse(not as areaction)QuestionaboutReportsAM advisedto submitSupportticketImportFailsSomeoneuses aPaychexAcronymTSR takesmutiplechats in arowAM getsa phonecallAM profilepicture isof their Petor AnimalSomeonemanuallyadded toChat Space"Oopswrongchat"AMadvised tosubmit aprojectBillingInquiry3 or morepeople jointhe space atthe sametimeFirst chatcomes in 20minutes afterbeing openA referenceabout howbusy theweek/monthhas beenTimesensitiverequest"ASAP" or"Urgent"Brings inthe wrongpersonwith @A holiday-specificemoji isusedMessagewith a lot ofexclamationpoints !!!"Knownissue""Apologiesfor anyconfusion"AMstatus is"Busy"TSR sendsa KCS link;adds "thisshould help"Someonereacts witha laughingemoji"Ask inthe othermentorChat"RepliesoutsidetheThreadTSR asks forclarificationon a mentorchat in TSRTeam ChatAM statusis "Out ofOffice""Can youexit theaccount?"Messagewith "…""Havea greatday!"ScreenshotShared forClarity"Clientisupset"3 or morechatscome in atonceUserLoginIssueSomeonemisspellssomeone'sname in areplySomeoneusesThinkingemojiNo-onegrabs achat 5+minutesSendsa GIF"Let meask theclient"An importantannouncementin the GeneralSpace"Whathave yousearchedin KCS"TSRpraisesan AMMessagewrittenentirely inlowercaseMessageisDeletedChat abouta techoutage orglitch"Thankyou inAdvance(TIA)"AM advisedto submit amentorsessionSomeoneuses ashortcut likeFYI; LMK orTYSomeonereacts witha thumbsup emoji"I wasn’tsure whichchat to goto""What amI doingwrong?"AM has 2 ormore emojisattached tonameAM addsadditional infoto their ownthread before aTSR hasgrabbed it"Quickquestion…"SomeoneCopy-Pastesmessagefrom anotherchatWrongClientID givenDoesn’tsay ThankYouMissingClientIDSomeonere-opensa priorchatAM comesback to chat formore info abouta prior chat(same day)AManswerstheir ownquestionTime offAccrualQuestion"Is thereanythingelse I canhelp youwith?'MultipleTSRs replyto same chatat same time

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wave reaction instead of saying hi
  2. "Resolved in separate IM"
  3. Message is Edited
  4. "I can take a look"
  5. A joke about needing more coffee (or tea)
  6. AM doesn’t have a profile picture
  7. Unresponsive
  8. "I have a general question"
  9. Chat gets skipped
  10. Smiley Face Emoji is used
  11. Single emoji as a response (not as a reaction)
  12. Question about Reports
  13. AM advised to submit Support ticket
  14. Import Fails
  15. Someone uses a Paychex Acronym
  16. TSR takes mutiple chats in a row
  17. AM gets a phone call
  18. AM profile picture is of their Pet or Animal
  19. Someone manually added to Chat Space
  20. "Oops wrong chat"
  21. AM advised to submit a project
  22. Billing Inquiry
  23. 3 or more people join the space at the same time
  24. First chat comes in 20 minutes after being open
  25. A reference about how busy the week/month has been
  26. Time sensitive request "ASAP" or "Urgent"
  27. Brings in the wrong person with @
  28. A holiday-specific emoji is used
  29. Message with a lot of exclamation points !!!
  30. "Known issue"
  31. "Apologies for any confusion"
  32. AM status is "Busy"
  33. TSR sends a KCS link; adds "this should help"
  34. Someone reacts with a laughing emoji
  35. "Ask in the other mentor Chat"
  36. Replies outside the Thread
  37. TSR asks for clarification on a mentor chat in TSR Team Chat
  38. AM status is "Out of Office"
  39. "Can you exit the account?"
  40. Message with "…"
  41. "Have a great day!"
  42. Screenshot Shared for Clarity
  43. "Client is upset"
  44. 3 or more chats come in at once
  45. User Login Issue
  46. Someone misspells someone's name in a reply
  47. Someone uses Thinking emoji
  48. No-one grabs a chat 5+ minutes
  49. Sends a GIF
  50. "Let me ask the client"
  51. An important announcement in the General Space
  52. "What have you searched in KCS"
  53. TSR praises an AM
  54. Message written entirely in lowercase
  55. Message is Deleted
  56. Chat about a tech outage or glitch
  57. "Thank you in Advance (TIA)"
  58. AM advised to submit a mentor session
  59. Someone uses a shortcut like FYI; LMK or TY
  60. Someone reacts with a thumbs up emoji
  61. "I wasn’t sure which chat to go to"
  62. "What am I doing wrong?"
  63. AM has 2 or more emojis attached to name
  64. AM adds additional info to their own thread before a TSR has grabbed it
  65. "Quick question…"
  66. Someone Copy-Pastes message from another chat
  67. Wrong Client ID given
  68. Doesn’t say Thank You
  69. Missing Client ID
  70. Someone re-opens a prior chat
  71. AM comes back to chat for more info about a prior chat (same day)
  72. AM answers their own question
  73. Time off Accrual Question
  74. "Is there anything else I can help you with?'
  75. Multiple TSRs reply to same chat at same time