Put thecustomerfirstPracticeactivelisteningConsider thewayscolleagues preferto communicateandwork IntensityEmbracePPIInvolvementFind abetter wayeverydayIntegrityBe opentofeedbackownyourresultsBe on time tomeetings andreschedulewhen neededTreat teammemberswithrespectTakepersonalaccountabilityInnovationRespondinreasonabletimeframeFree!Put thecustomerfirstPracticeactivelisteningConsider thewayscolleagues preferto communicateandwork IntensityEmbracePPIInvolvementFind abetter wayeverydayIntegrityBe opentofeedbackownyourresultsBe on time tomeetings andreschedulewhen neededTreat teammemberswithrespectTakepersonalaccountabilityInnovationRespondinreasonabletimeframeFree!

CTM Competencies - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Put the customer first
  2. Practice active listening
  3. Consider the ways colleagues prefer to communicate and work
  4. Intensity
  5. Embrace PPI
  6. Involvement
  7. Find a better way everyday
  8. Integrity
  9. Be open to feedback
  10. own your results
  11. Be on time to meetings and reschedule when needed
  12. Treat team members with respect
  13. Take personal accountability
  14. Innovation
  15. Respond in reasonable timeframe
  16. Free!