Asks topay abillPt askswhichprovider theyare seeingPt needstheiraddressupdatedPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt hasn'tbeen seenwith COENTprovidersince 2020Pt isneedingportalassistancePt givesPSR acomplimentPt on thephonewhilechecking inPt askshow longthe waittime isPt paysfullbalancePt asks you toconfirmupcomingappointment(s)Pt isselfpayPt asks youto scheduleNEWappointmentPt shows upon wrongday for theirappointmentPtmispronouncename of theirproviderPt showsup towronglocationPt is abrandnewpatientPt asks ifthey canhaverestroomcodePt asks youto contacttransportationservicesPays forcopayusing acheckPt ask youto set uptheir patientportalPt is seencarrying acup/mugAsks topay abillPt askswhichprovider theyare seeingPt needstheiraddressupdatedPt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt arrivesmore than15 min lateto theirappointmentPt hasn'tbeen seenwith COENTprovidersince 2020Pt isneedingportalassistancePt givesPSR acomplimentPt on thephonewhilechecking inPt askshow longthe waittime isPt paysfullbalancePt asks you toconfirmupcomingappointment(s)Pt isselfpayPt asks youto scheduleNEWappointmentPt shows upon wrongday for theirappointmentPtmispronouncename of theirproviderPt showsup towronglocationPt is abrandnewpatientPt asks ifthey canhaverestroomcodePt asks youto contacttransportationservicesPays forcopayusing acheckPt ask youto set uptheir patientportalPt is seencarrying acup/mug

COENT-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asks to pay a bill
  2. Pt asks which provider they are seeing
  3. Pt needs their address updated
  4. Pt arrives more than 30 min early to their appointment
  5. Pays for copay using cash
  6. Pt arrives more than 15 min late to their appointment
  7. Pt hasn't been seen with COENT provider since 2020
  8. Pt is needing portal assistance
  9. Pt gives PSR a compliment
  10. Pt on the phone while checking in
  11. Pt asks how long the wait time is
  12. Pt pays full balance
  13. Pt asks you to confirm upcoming appointment(s)
  14. Pt is self pay
  15. Pt asks you to schedule NEW appointment
  16. Pt shows up on wrong day for their appointment
  17. Pt mispronounce name of their provider
  18. Pt shows up to wrong location
  19. Pt is a brand new patient
  20. Pt asks if they can have restroom code
  21. Pt asks you to contact transportation services
  22. Pays for copay using a check
  23. Pt ask you to set up their patient portal
  24. Pt is seen carrying a cup/mug