Pt arrivesmore than15 min lateto theirappointmentPt paysfullbalancePt shows upon wrongday for theirappointmentPt is abrandnewpatientPt askswhichprovider theyare seeingPtmispronouncename of theirproviderPt isneedingportalassistancePays forcopayusing acheckPt askshow longthe waittime isPt is seencarrying acup/mugPt needstheiraddressupdatedPt on thephonewhilechecking inPt givesPSR acomplimentPt ask youto set uptheir patientportalAsks topay abillPt isselfpayPt showsup towronglocationPt hasn'tbeen seenwith COENTprovidersince 2020Pt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt asks you toconfirmupcomingappointment(s)Pt asks ifthey canhaverestroomcodePt asks youto contacttransportationservicesPt asks youto scheduleNEWappointmentPt arrivesmore than15 min lateto theirappointmentPt paysfullbalancePt shows upon wrongday for theirappointmentPt is abrandnewpatientPt askswhichprovider theyare seeingPtmispronouncename of theirproviderPt isneedingportalassistancePays forcopayusing acheckPt askshow longthe waittime isPt is seencarrying acup/mugPt needstheiraddressupdatedPt on thephonewhilechecking inPt givesPSR acomplimentPt ask youto set uptheir patientportalAsks topay abillPt isselfpayPt showsup towronglocationPt hasn'tbeen seenwith COENTprovidersince 2020Pt arrivesmore than30 min earlyto theirappointmentPays forcopayusingcashPt asks you toconfirmupcomingappointment(s)Pt asks ifthey canhaverestroomcodePt asks youto contacttransportationservicesPt asks youto scheduleNEWappointment

COENT-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt arrives more than 15 min late to their appointment
  2. Pt pays full balance
  3. Pt shows up on wrong day for their appointment
  4. Pt is a brand new patient
  5. Pt asks which provider they are seeing
  6. Pt mispronounce name of their provider
  7. Pt is needing portal assistance
  8. Pays for copay using a check
  9. Pt asks how long the wait time is
  10. Pt is seen carrying a cup/mug
  11. Pt needs their address updated
  12. Pt on the phone while checking in
  13. Pt gives PSR a compliment
  14. Pt ask you to set up their patient portal
  15. Asks to pay a bill
  16. Pt is self pay
  17. Pt shows up to wrong location
  18. Pt hasn't been seen with COENT provider since 2020
  19. Pt arrives more than 30 min early to their appointment
  20. Pays for copay using cash
  21. Pt asks you to confirm upcoming appointment(s)
  22. Pt asks if they can have restroom code
  23. Pt asks you to contact transportation services
  24. Pt asks you to schedule NEW appointment