Pt asks youto scheduleNEWappointmentPt shows upon wrongday for theirappointmentPays forcopayusing acheckPt showsup towronglocationPt askshow longthe waittime isPt ask youto set uptheir patientportalPt givesPSR acomplimentPt arrivesmore than30 min earlyto theirappointmentPt askswhichprovider theyare seeingAsks topay abillPt paysfullbalancePt asks youto contacttransportationservicesPt asks ifthey canhaverestroomcodePays forcopayusingcashPt isneedingportalassistancePt on thephonewhilechecking inPt isselfpayPt arrivesmore than15 min lateto theirappointmentPt asks you toconfirmupcomingappointment(s)Pt is seencarrying acup/mugPt hasn'tbeen seenwith COENTprovidersince 2020Pt needstheiraddressupdatedPtmispronouncename of theirproviderPt is abrandnewpatientPt asks youto scheduleNEWappointmentPt shows upon wrongday for theirappointmentPays forcopayusing acheckPt showsup towronglocationPt askshow longthe waittime isPt ask youto set uptheir patientportalPt givesPSR acomplimentPt arrivesmore than30 min earlyto theirappointmentPt askswhichprovider theyare seeingAsks topay abillPt paysfullbalancePt asks youto contacttransportationservicesPt asks ifthey canhaverestroomcodePays forcopayusingcashPt isneedingportalassistancePt on thephonewhilechecking inPt isselfpayPt arrivesmore than15 min lateto theirappointmentPt asks you toconfirmupcomingappointment(s)Pt is seencarrying acup/mugPt hasn'tbeen seenwith COENTprovidersince 2020Pt needstheiraddressupdatedPtmispronouncename of theirproviderPt is abrandnewpatient

COENT-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks you to schedule NEW appointment
  2. Pt shows up on wrong day for their appointment
  3. Pays for copay using a check
  4. Pt shows up to wrong location
  5. Pt asks how long the wait time is
  6. Pt ask you to set up their patient portal
  7. Pt gives PSR a compliment
  8. Pt arrives more than 30 min early to their appointment
  9. Pt asks which provider they are seeing
  10. Asks to pay a bill
  11. Pt pays full balance
  12. Pt asks you to contact transportation services
  13. Pt asks if they can have restroom code
  14. Pays for copay using cash
  15. Pt is needing portal assistance
  16. Pt on the phone while checking in
  17. Pt is self pay
  18. Pt arrives more than 15 min late to their appointment
  19. Pt asks you to confirm upcoming appointment(s)
  20. Pt is seen carrying a cup/mug
  21. Pt hasn't been seen with COENT provider since 2020
  22. Pt needs their address updated
  23. Pt mispronounce name of their provider
  24. Pt is a brand new patient