Pt asks you toconfirmupcomingappointment(s)Pt on thephonewhilechecking inPt asks youto contacttransportationservicesPt showsup towronglocationPt ask youto set uptheir patientportalPt asks youto scheduleNEWappointmentPt paysfullbalanceAsks topay abillPt givesPSR acomplimentPtmispronouncename of theirproviderPt is abrandnewpatientPt is seencarrying acup/mugPt askswhichprovider theyare seeingPt askshow longthe waittime isPays forcopayusingcashPt arrivesmore than30 min earlyto theirappointmentPt arrivesmore than15 min lateto theirappointmentPt isneedingportalassistancePt isselfpayPays forcopayusing acheckPt needstheiraddressupdatedPt hasn'tbeen seenwith COENTprovidersince 2020Pt asks ifthey canhaverestroomcodePt shows upon wrongday for theirappointmentPt asks you toconfirmupcomingappointment(s)Pt on thephonewhilechecking inPt asks youto contacttransportationservicesPt showsup towronglocationPt ask youto set uptheir patientportalPt asks youto scheduleNEWappointmentPt paysfullbalanceAsks topay abillPt givesPSR acomplimentPtmispronouncename of theirproviderPt is abrandnewpatientPt is seencarrying acup/mugPt askswhichprovider theyare seeingPt askshow longthe waittime isPays forcopayusingcashPt arrivesmore than30 min earlyto theirappointmentPt arrivesmore than15 min lateto theirappointmentPt isneedingportalassistancePt isselfpayPays forcopayusing acheckPt needstheiraddressupdatedPt hasn'tbeen seenwith COENTprovidersince 2020Pt asks ifthey canhaverestroomcodePt shows upon wrongday for theirappointment

COENT-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt asks you to confirm upcoming appointment(s)
  2. Pt on the phone while checking in
  3. Pt asks you to contact transportation services
  4. Pt shows up to wrong location
  5. Pt ask you to set up their patient portal
  6. Pt asks you to schedule NEW appointment
  7. Pt pays full balance
  8. Asks to pay a bill
  9. Pt gives PSR a compliment
  10. Pt mispronounce name of their provider
  11. Pt is a brand new patient
  12. Pt is seen carrying a cup/mug
  13. Pt asks which provider they are seeing
  14. Pt asks how long the wait time is
  15. Pays for copay using cash
  16. Pt arrives more than 30 min early to their appointment
  17. Pt arrives more than 15 min late to their appointment
  18. Pt is needing portal assistance
  19. Pt is self pay
  20. Pays for copay using a check
  21. Pt needs their address updated
  22. Pt hasn't been seen with COENT provider since 2020
  23. Pt asks if they can have restroom code
  24. Pt shows up on wrong day for their appointment