Pt paysfullbalancePays forcopayusingcashPt hasn'tbeen seenwith COENTprovidersince 2020Pt asks youto scheduleNEWappointmentPt isselfpayPt showsup towronglocationPt ask youto set uptheir patientportalPt shows upon wrongday for theirappointmentPt is abrandnewpatientPt needstheiraddressupdatedPays forcopayusing acheckPt on thephonewhilechecking inPt isneedingportalassistancePt asks youto contacttransportationservicesPt arrivesmore than30 min earlyto theirappointmentAsks topay abillPt asks ifthey canhaverestroomcodePt askswhichprovider theyare seeingPt askshow longthe waittime isPt arrivesmore than15 min lateto theirappointmentPt givesPSR acomplimentPt asks you toconfirmupcomingappointment(s)Ptmispronouncename of theirproviderPt is seencarrying acup/mugPt paysfullbalancePays forcopayusingcashPt hasn'tbeen seenwith COENTprovidersince 2020Pt asks youto scheduleNEWappointmentPt isselfpayPt showsup towronglocationPt ask youto set uptheir patientportalPt shows upon wrongday for theirappointmentPt is abrandnewpatientPt needstheiraddressupdatedPays forcopayusing acheckPt on thephonewhilechecking inPt isneedingportalassistancePt asks youto contacttransportationservicesPt arrivesmore than30 min earlyto theirappointmentAsks topay abillPt asks ifthey canhaverestroomcodePt askswhichprovider theyare seeingPt askshow longthe waittime isPt arrivesmore than15 min lateto theirappointmentPt givesPSR acomplimentPt asks you toconfirmupcomingappointment(s)Ptmispronouncename of theirproviderPt is seencarrying acup/mug

COENT-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt pays full balance
  2. Pays for copay using cash
  3. Pt hasn't been seen with COENT provider since 2020
  4. Pt asks you to schedule NEW appointment
  5. Pt is self pay
  6. Pt shows up to wrong location
  7. Pt ask you to set up their patient portal
  8. Pt shows up on wrong day for their appointment
  9. Pt is a brand new patient
  10. Pt needs their address updated
  11. Pays for copay using a check
  12. Pt on the phone while checking in
  13. Pt is needing portal assistance
  14. Pt asks you to contact transportation services
  15. Pt arrives more than 30 min early to their appointment
  16. Asks to pay a bill
  17. Pt asks if they can have restroom code
  18. Pt asks which provider they are seeing
  19. Pt asks how long the wait time is
  20. Pt arrives more than 15 min late to their appointment
  21. Pt gives PSR a compliment
  22. Pt asks you to confirm upcoming appointment(s)
  23. Pt mispronounce name of their provider
  24. Pt is seen carrying a cup/mug