Pt needstheiraddressupdatedAsks topay abillPt asks youto scheduleNEWappointmentPt ask youto set uptheir patientportalPt is seencarrying acup/mugPt on thephonewhilechecking inPays forcopayusingcashPt asks you toconfirmupcomingappointment(s)Pt asks youto contacttransportationservicesPt shows upon wrongday for theirappointmentPt is abrandnewpatientPt askswhichprovider theyare seeingPt showsup towronglocationPt asks ifthey canhaverestroomcodePt isneedingportalassistancePtmispronouncename of theirproviderPt arrivesmore than15 min lateto theirappointmentPt givesPSR acomplimentPt paysfullbalancePt isselfpayPt arrivesmore than30 min earlyto theirappointmentPt hasn'tbeen seenwith COENTprovidersince 2020Pt askshow longthe waittime isPays forcopayusing acheckPt needstheiraddressupdatedAsks topay abillPt asks youto scheduleNEWappointmentPt ask youto set uptheir patientportalPt is seencarrying acup/mugPt on thephonewhilechecking inPays forcopayusingcashPt asks you toconfirmupcomingappointment(s)Pt asks youto contacttransportationservicesPt shows upon wrongday for theirappointmentPt is abrandnewpatientPt askswhichprovider theyare seeingPt showsup towronglocationPt asks ifthey canhaverestroomcodePt isneedingportalassistancePtmispronouncename of theirproviderPt arrivesmore than15 min lateto theirappointmentPt givesPSR acomplimentPt paysfullbalancePt isselfpayPt arrivesmore than30 min earlyto theirappointmentPt hasn'tbeen seenwith COENTprovidersince 2020Pt askshow longthe waittime isPays forcopayusing acheck

COENT-PSR Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Pt needs their address updated
  2. Asks to pay a bill
  3. Pt asks you to schedule NEW appointment
  4. Pt ask you to set up their patient portal
  5. Pt is seen carrying a cup/mug
  6. Pt on the phone while checking in
  7. Pays for copay using cash
  8. Pt asks you to confirm upcoming appointment(s)
  9. Pt asks you to contact transportation services
  10. Pt shows up on wrong day for their appointment
  11. Pt is a brand new patient
  12. Pt asks which provider they are seeing
  13. Pt shows up to wrong location
  14. Pt asks if they can have restroom code
  15. Pt is needing portal assistance
  16. Pt mispronounce name of their provider
  17. Pt arrives more than 15 min late to their appointment
  18. Pt gives PSR a compliment
  19. Pt pays full balance
  20. Pt is self pay
  21. Pt arrives more than 30 min early to their appointment
  22. Pt hasn't been seen with COENT provider since 2020
  23. Pt asks how long the wait time is
  24. Pays for copay using a check