SavewithdiscountSavewith noincentiveA customertells you"you're thebest"Offer andcomplete aResource Centerwalkthroughwithout beingaskedSavewith achatSing aChristmassong on aGM in frontof the teamCompleteanonboardingHandled achat inless than2 minutesYou get amember toupdate theirprofile duringyour call Made acustomerlaugh duringaninteractionUse a holidaygreeting duringa phone call(HappyHolidays)2 savesby lastbreakSet upazapier The customerwishes you aMerryChristmasbefore you doMade acustomersay "wowthat waseasy"Used theword"Awesome" 3times duringa phone callRecieveda follow-up "thankyou" emailSavewith FreetimeUpsellGetsomeoneto leave areviewReceivePositivefeedbackon live chatUpdate5 creditcardsCustomercomplimentsyour patienceorunderstandingSetup aDirectCRMAvoid arefundComplete 3full CRA calls(Playbookentirely filledout)Take 5incomingcalls beforelunchReceive asmileyface onlive chatSavewithdiscountSavewith noincentiveA customertells you"you're thebest"Offer andcomplete aResource Centerwalkthroughwithout beingaskedSavewith achatSing aChristmassong on aGM in frontof the teamCompleteanonboardingHandled achat inless than2 minutesYou get amember toupdate theirprofile duringyour call Made acustomerlaugh duringaninteractionUse a holidaygreeting duringa phone call(HappyHolidays)2 savesby lastbreakSet upazapier The customerwishes you aMerryChristmasbefore you doMade acustomersay "wowthat waseasy"Used theword"Awesome" 3times duringa phone callRecieveda follow-up "thankyou" emailSavewith FreetimeUpsellGetsomeoneto leave areviewReceivePositivefeedbackon live chatUpdate5 creditcardsCustomercomplimentsyour patienceorunderstandingSetup aDirectCRMAvoid arefundComplete 3full CRA calls(Playbookentirely filledout)Take 5incomingcalls beforelunchReceive asmileyface onlive chat

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Save with discount
  2. Save with no incentive
  3. A customer tells you "you're the best"
  4. Offer and complete a Resource Center walkthrough without being asked
  5. Save with a chat
  6. Sing a Christmas song on a GM in front of the team
  7. Complete an onboarding
  8. Handled a chat in less than 2 minutes
  9. You get a member to update their profile during your call
  10. Made a customer laugh during an interaction
  11. Use a holiday greeting during a phone call (Happy Holidays)
  12. 2 saves by last break
  13. Set up a zapier
  14. The customer wishes you a Merry Christmas before you do
  15. Made a customer say "wow that was easy"
  16. Used the word "Awesome" 3 times during a phone call
  17. Recieved a follow-up "thank you" email
  18. Save with Free time
  19. Upsell
  20. Get someone to leave a review
  21. Receive Positive feedback on live chat
  22. Update 5 credit cards
  23. Customer compliments your patience or understanding
  24. Setup a Direct CRM
  25. Avoid a refund
  26. Complete 3 full CRA calls (Playbook entirely filled out)
  27. Take 5 incoming calls before lunch
  28. Receive a smiley face on live chat