(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
Handled a chat in less than 2 minutes
Customer compliments your patience or understanding
Save with a chat
Complete 3 full CRA calls (Playbook entirely filled out)
2 saves by last break
Use a holiday greeting during a phone call (Happy Holidays)
Avoid a refund
Receive a smiley face on live chat
Sing a Christmas song on a GM in front of the team
Save with Free time
Made a customer laugh during an interaction
Upsell
Recieved a follow-up "thank you" email
Setup a Direct CRM
Get someone to leave a review
Save with discount
A customer tells you "you're the best"
Receive Positive feedback on live chat
The customer wishes you a Merry Christmas before you do
Made a customer say "wow that was easy"
Take 5 incoming calls before lunch
Used the word "Awesome" 3 times during a phone call
Set up a zapier
You get a member to update their profile during your call
Complete an onboarding
Update 5 credit cards
Save with no incentive
Offer and complete a Resource Center walkthrough without being asked
