ReceivePositivefeedbackon live chatYou get amember toupdate theirprofile duringyour call Take 5incomingcalls beforelunchComplete 3full CRA calls(Playbookentirely filledout)Receive asmileyface onlive chatOffer andcomplete aResource Centerwalkthroughwithout beingaskedA customertells you"you're thebest"Setup aDirectCRMAvoid arefundCustomercomplimentsyour patienceorunderstandingSing aChristmassong on aGM in frontof the teamUpsellMade acustomerlaugh duringaninteractionRecieveda follow-up "thankyou" emailSavewith FreetimeHandled achat inless than2 minutes2 savesby lastbreakUsed theword"Awesome" 3times duringa phone callSavewith achatGetsomeoneto leave areviewSet upazapier CompleteanonboardingThe customerwishes you aMerryChristmasbefore you doSavewithdiscountUpdate5 creditcardsMade acustomersay "wowthat waseasy"Savewith noincentiveUse a holidaygreeting duringa phone call(HappyHolidays)ReceivePositivefeedbackon live chatYou get amember toupdate theirprofile duringyour call Take 5incomingcalls beforelunchComplete 3full CRA calls(Playbookentirely filledout)Receive asmileyface onlive chatOffer andcomplete aResource Centerwalkthroughwithout beingaskedA customertells you"you're thebest"Setup aDirectCRMAvoid arefundCustomercomplimentsyour patienceorunderstandingSing aChristmassong on aGM in frontof the teamUpsellMade acustomerlaugh duringaninteractionRecieveda follow-up "thankyou" emailSavewith FreetimeHandled achat inless than2 minutes2 savesby lastbreakUsed theword"Awesome" 3times duringa phone callSavewith achatGetsomeoneto leave areviewSet upazapier CompleteanonboardingThe customerwishes you aMerryChristmasbefore you doSavewithdiscountUpdate5 creditcardsMade acustomersay "wowthat waseasy"Savewith noincentiveUse a holidaygreeting duringa phone call(HappyHolidays)

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive Positive feedback on live chat
  2. You get a member to update their profile during your call
  3. Take 5 incoming calls before lunch
  4. Complete 3 full CRA calls (Playbook entirely filled out)
  5. Receive a smiley face on live chat
  6. Offer and complete a Resource Center walkthrough without being asked
  7. A customer tells you "you're the best"
  8. Setup a Direct CRM
  9. Avoid a refund
  10. Customer compliments your patience or understanding
  11. Sing a Christmas song on a GM in front of the team
  12. Upsell
  13. Made a customer laugh during an interaction
  14. Recieved a follow-up "thank you" email
  15. Save with Free time
  16. Handled a chat in less than 2 minutes
  17. 2 saves by last break
  18. Used the word "Awesome" 3 times during a phone call
  19. Save with a chat
  20. Get someone to leave a review
  21. Set up a zapier
  22. Complete an onboarding
  23. The customer wishes you a Merry Christmas before you do
  24. Save with discount
  25. Update 5 credit cards
  26. Made a customer say "wow that was easy"
  27. Save with no incentive
  28. Use a holiday greeting during a phone call (Happy Holidays)