2 savesby lastbreakComplete 3full CRA calls(Playbookentirely filledout)Getsomeoneto leave areviewSavewith FreetimeSetup aDirectCRMUsed theword"Awesome" 3times duringa phone callSing aChristmassong on aGM in frontof the teamReceive asmileyface onlive chatUse a holidaygreeting duringa phone call(HappyHolidays)Recieveda follow-up "thankyou" emailSet upazapier Update5 creditcardsThe customerwishes you aMerryChristmasbefore you doSavewith achatSavewithdiscountReceivePositivefeedbackon live chatAvoid arefundMade acustomersay "wowthat waseasy"UpsellYou get amember toupdate theirprofile duringyour call Made acustomerlaugh duringaninteractionOffer andcomplete aResource Centerwalkthroughwithout beingaskedTake 5incomingcalls beforelunchSavewith noincentiveCompleteanonboardingA customertells you"you're thebest"Customercomplimentsyour patienceorunderstandingHandled achat inless than2 minutes2 savesby lastbreakComplete 3full CRA calls(Playbookentirely filledout)Getsomeoneto leave areviewSavewith FreetimeSetup aDirectCRMUsed theword"Awesome" 3times duringa phone callSing aChristmassong on aGM in frontof the teamReceive asmileyface onlive chatUse a holidaygreeting duringa phone call(HappyHolidays)Recieveda follow-up "thankyou" emailSet upazapier Update5 creditcardsThe customerwishes you aMerryChristmasbefore you doSavewith achatSavewithdiscountReceivePositivefeedbackon live chatAvoid arefundMade acustomersay "wowthat waseasy"UpsellYou get amember toupdate theirprofile duringyour call Made acustomerlaugh duringaninteractionOffer andcomplete aResource Centerwalkthroughwithout beingaskedTake 5incomingcalls beforelunchSavewith noincentiveCompleteanonboardingA customertells you"you're thebest"Customercomplimentsyour patienceorunderstandingHandled achat inless than2 minutes

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 saves by last break
  2. Complete 3 full CRA calls (Playbook entirely filled out)
  3. Get someone to leave a review
  4. Save with Free time
  5. Setup a Direct CRM
  6. Used the word "Awesome" 3 times during a phone call
  7. Sing a Christmas song on a GM in front of the team
  8. Receive a smiley face on live chat
  9. Use a holiday greeting during a phone call (Happy Holidays)
  10. Recieved a follow-up "thank you" email
  11. Set up a zapier
  12. Update 5 credit cards
  13. The customer wishes you a Merry Christmas before you do
  14. Save with a chat
  15. Save with discount
  16. Receive Positive feedback on live chat
  17. Avoid a refund
  18. Made a customer say "wow that was easy"
  19. Upsell
  20. You get a member to update their profile during your call
  21. Made a customer laugh during an interaction
  22. Offer and complete a Resource Center walkthrough without being asked
  23. Take 5 incoming calls before lunch
  24. Save with no incentive
  25. Complete an onboarding
  26. A customer tells you "you're the best"
  27. Customer compliments your patience or understanding
  28. Handled a chat in less than 2 minutes