ReceivePositivefeedbackon live chatReceive asmileyface onlive chatTake 5incomingcalls beforelunchComplete 3full CRA calls(Playbookentirely filledout)Use a holidaygreeting duringa phone call(HappyHolidays)Savewith noincentiveCompleteanonboardingUpdate5 creditcardsMade acustomersay "wowthat waseasy"Set upazapier SavewithdiscountUpsellSetup aDirectCRMUsed theword"Awesome" 3times duringa phone callSavewith achatOffer andcomplete aResource Centerwalkthroughwithout beingaskedThe customerwishes you aMerryChristmasbefore you doSing aChristmassong on aGM in frontof the teamRecieveda follow-up "thankyou" emailGetsomeoneto leave areviewYou get amember toupdate theirprofile duringyour call Savewith FreetimeA customertells you"you're thebest"2 savesby lastbreakAvoid arefundCustomercomplimentsyour patienceorunderstandingMade acustomerlaugh duringaninteractionHandled achat inless than2 minutesReceivePositivefeedbackon live chatReceive asmileyface onlive chatTake 5incomingcalls beforelunchComplete 3full CRA calls(Playbookentirely filledout)Use a holidaygreeting duringa phone call(HappyHolidays)Savewith noincentiveCompleteanonboardingUpdate5 creditcardsMade acustomersay "wowthat waseasy"Set upazapier SavewithdiscountUpsellSetup aDirectCRMUsed theword"Awesome" 3times duringa phone callSavewith achatOffer andcomplete aResource Centerwalkthroughwithout beingaskedThe customerwishes you aMerryChristmasbefore you doSing aChristmassong on aGM in frontof the teamRecieveda follow-up "thankyou" emailGetsomeoneto leave areviewYou get amember toupdate theirprofile duringyour call Savewith FreetimeA customertells you"you're thebest"2 savesby lastbreakAvoid arefundCustomercomplimentsyour patienceorunderstandingMade acustomerlaugh duringaninteractionHandled achat inless than2 minutes

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Receive Positive feedback on live chat
  2. Receive a smiley face on live chat
  3. Take 5 incoming calls before lunch
  4. Complete 3 full CRA calls (Playbook entirely filled out)
  5. Use a holiday greeting during a phone call (Happy Holidays)
  6. Save with no incentive
  7. Complete an onboarding
  8. Update 5 credit cards
  9. Made a customer say "wow that was easy"
  10. Set up a zapier
  11. Save with discount
  12. Upsell
  13. Setup a Direct CRM
  14. Used the word "Awesome" 3 times during a phone call
  15. Save with a chat
  16. Offer and complete a Resource Center walkthrough without being asked
  17. The customer wishes you a Merry Christmas before you do
  18. Sing a Christmas song on a GM in front of the team
  19. Recieved a follow-up "thank you" email
  20. Get someone to leave a review
  21. You get a member to update their profile during your call
  22. Save with Free time
  23. A customer tells you "you're the best"
  24. 2 saves by last break
  25. Avoid a refund
  26. Customer compliments your patience or understanding
  27. Made a customer laugh during an interaction
  28. Handled a chat in less than 2 minutes