Offer andcomplete aResource Centerwalkthroughwithout beingaskedUpdate5 creditcardsHandled achat inless than2 minutes2 savesby lastbreakSavewith FreetimeReceive asmileyface onlive chatMade acustomerlaugh duringaninteractionSavewith achatUse a holidaygreeting duringa phone call(HappyHolidays)Customercomplimentsyour patienceorunderstandingSavewith noincentiveThe customerwishes you aMerryChristmasbefore you doComplete 3full CRA calls(Playbookentirely filledout)Set upazapier You get amember toupdate theirprofile duringyour call Recieveda follow-up "thankyou" emailCompleteanonboardingAvoid arefundA customertells you"you're thebest"Setup aDirectCRMTake 5incomingcalls beforelunchSing aChristmassong on aGM in frontof the teamGetsomeoneto leave areviewSavewithdiscountUsed theword"Awesome" 3times duringa phone callUpsellReceivePositivefeedbackon live chatMade acustomersay "wowthat waseasy"Offer andcomplete aResource Centerwalkthroughwithout beingaskedUpdate5 creditcardsHandled achat inless than2 minutes2 savesby lastbreakSavewith FreetimeReceive asmileyface onlive chatMade acustomerlaugh duringaninteractionSavewith achatUse a holidaygreeting duringa phone call(HappyHolidays)Customercomplimentsyour patienceorunderstandingSavewith noincentiveThe customerwishes you aMerryChristmasbefore you doComplete 3full CRA calls(Playbookentirely filledout)Set upazapier You get amember toupdate theirprofile duringyour call Recieveda follow-up "thankyou" emailCompleteanonboardingAvoid arefundA customertells you"you're thebest"Setup aDirectCRMTake 5incomingcalls beforelunchSing aChristmassong on aGM in frontof the teamGetsomeoneto leave areviewSavewithdiscountUsed theword"Awesome" 3times duringa phone callUpsellReceivePositivefeedbackon live chatMade acustomersay "wowthat waseasy"

Customer Service - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Offer and complete a Resource Center walkthrough without being asked
  2. Update 5 credit cards
  3. Handled a chat in less than 2 minutes
  4. 2 saves by last break
  5. Save with Free time
  6. Receive a smiley face on live chat
  7. Made a customer laugh during an interaction
  8. Save with a chat
  9. Use a holiday greeting during a phone call (Happy Holidays)
  10. Customer compliments your patience or understanding
  11. Save with no incentive
  12. The customer wishes you a Merry Christmas before you do
  13. Complete 3 full CRA calls (Playbook entirely filled out)
  14. Set up a zapier
  15. You get a member to update their profile during your call
  16. Recieved a follow-up "thank you" email
  17. Complete an onboarding
  18. Avoid a refund
  19. A customer tells you "you're the best"
  20. Setup a Direct CRM
  21. Take 5 incoming calls before lunch
  22. Sing a Christmas song on a GM in front of the team
  23. Get someone to leave a review
  24. Save with discount
  25. Used the word "Awesome" 3 times during a phone call
  26. Upsell
  27. Receive Positive feedback on live chat
  28. Made a customer say "wow that was easy"