(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Made a customer laugh during an interaction
A customer tells you "you're the best"
Customer compliments your patience or understanding
Take 5 incoming calls before lunch
Save with discount
Save with a chat
Handled a chat in less than 2 minutes
Update 5 credit cards
2 saves by last break
Complete 3 full CRA calls (Playbook entirely filled out)
You get a member to update their profile during your call
Receive a smiley face on live chat
Save with no incentive
Offer and complete a Resource Center walkthrough without being asked
Receive Positive feedback on live chat
Setup a Direct CRM
Avoid a refund
Made a customer say "wow that was easy"
Used the word "Awesome" 3 times during a phone call
Use a holiday greeting during a phone call (Happy Holidays)
Sing a Christmas song on a GM in front of the team
Save with Free time
Set up a zapier
Recieved a follow-up "thank you" email
The customer wishes you a Merry Christmas before you do
