(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Receive Positive feedback on live chat
You get a member to update their profile during your call
Take 5 incoming calls before lunch
Complete 3 full CRA calls (Playbook entirely filled out)
Receive a smiley face on live chat
Offer and complete a Resource Center walkthrough without being asked
A customer tells you "you're the best"
Setup a Direct CRM
Avoid a refund
Customer compliments your patience or understanding
Sing a Christmas song on a GM in front of the team
Upsell
Made a customer laugh during an interaction
Recieved a follow-up "thank you" email
Save with Free time
Handled a chat in less than 2 minutes
2 saves by last break
Used the word "Awesome" 3 times during a phone call
Save with a chat
Get someone to leave a review
Set up a zapier
Complete an onboarding
The customer wishes you a Merry Christmas before you do
Save with discount
Update 5 credit cards
Made a customer say "wow that was easy"
Save with no incentive
Use a holiday greeting during a phone call (Happy Holidays)