(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Question about Reports
"Resolved in separate IM"
Time off Accrual Question
"Quick question…"
"I can take a look"
AM comes back to chat for more info about a prior chat (same day)
"Can you exit the account?"
"Is there anything else I can help you with?'
Someone uses Thinking emoji
Someone re-opens a prior chat
"Known issue"
"Have a great day!"
TSR asks for clarification on a mentor chat in TSR Team Chat
AM answers their own question
"Apologies for any confusion"
"Oops wrong chat"
"What am I doing wrong?"
AM has 2 or more emojis attached to name
Time sensitive request "ASAP" or "Urgent"
Message with "…"
"What have you searched in KCS"
Doesn’t say Thank You
AM status is "Busy"
A reference about how busy the week/month has been
TSR takes multiple chats in a row
AM status is "Out of Office"
Message written entirely in lowercase
Brings in the wrong person with @
Someone uses a Paychex Acronym
Sends a GIF
Wave reaction instead of saying hi
AM advised to submit Support ticket
An important announcement in the General Space
Smiley Face Emoji is used
TSR praises an AM
Screenshot Shared for Clarity
Missing Client ID
AM advised to submit a project
Billing Inquiry
Chat about a tech outage or glitch
User Login Issue
3 or more people join the space at the same time
Multiple TSRs reply to same chat at same time
"I wasn’t sure which chat to go to"
3 or more chats come in at once
"Thank you in Advance (TIA)"
AM profile picture is of their Pet or Animal
Unresponsive
Message is Deleted
Someone reacts with a thumbs up emoji
"Client is upset"
Chat gets skipped
No-one grabs a chat 5+ minutes
"Let me ask the client"
"I have a general question"
A joke about needing more coffee (or tea)
Wrong Client ID given
Replies outside the Thread
"Ask in the other mentor Chat"
Someone Copy-Pastes message from another chat
Import Fails
Single emoji as a response (not as a reaction)
20 minutes lapses between incoming chats
Message with a lot of exclamation points !!!
Someone misspells someone's name in a reply
AM advised to submit a mentor session
Someone uses a shortcut like FYI; LMK or TY
TSR sends a KCS link; adds "this should help"
AM adds additional info to their own thread before a TSR has grabbed it
