Say goodmorning/afternoonin the chatTotal IdTalk offReviewAccurintFailedInnovisPost a bestpractice inour teamchatApproveInnovisAsk 3openendedquestionsProvideempathytocustomerSubmittedfraudreportApprovedanapplicationDeleteDigitalWalletExecutedFDWCStatedualconsentState thecustomersname duringthe callTookfraud<$75Branded callfor loyalty inthebeginning ofthe call.Post aprior DKYin the chat2 part closeby asking isthere anythingelse I canhelp you with?Say hello tosomeoneon the teamReviewcalls inqualitycentralTotal Idtalk offVerify 2transactionsusing openendedquestionsHandle atransfercallAcknowledgethe customerconcern inthe beginningof the callSay goodmorning/afternoonin the chatTotal IdTalk offReviewAccurintFailedInnovisPost a bestpractice inour teamchatApproveInnovisAsk 3openendedquestionsProvideempathytocustomerSubmittedfraudreportApprovedanapplicationDeleteDigitalWalletExecutedFDWCStatedualconsentState thecustomersname duringthe callTookfraud<$75Branded callfor loyalty inthebeginning ofthe call.Post aprior DKYin the chat2 part closeby asking isthere anythingelse I canhelp you with?Say hello tosomeoneon the teamReviewcalls inqualitycentralTotal Idtalk offVerify 2transactionsusing openendedquestionsHandle atransfercallAcknowledgethe customerconcern inthe beginningof the call

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Say good morning/afternoon in the chat
  2. Total Id Talk off
  3. Review Accurint
  4. Failed Innovis
  5. Post a best practice in our team chat
  6. Approve Innovis
  7. Ask 3 open ended questions
  8. Provide empathy to customer
  9. Submitted fraud report
  10. Approved an application
  11. Delete Digital Wallet
  12. Executed FDWC
  13. State dual consent
  14. State the customers name during the call
  15. Took fraud <$75
  16. Branded call for loyalty in the beginning of the call.
  17. Post a prior DKY in the chat
  18. 2 part close by asking is there anything else I can help you with?
  19. Say hello to someone on the team
  20. Review calls in quality central
  21. Total Id talk off
  22. Verify 2 transactions using open ended questions
  23. Handle a transfer call
  24. Acknowledge the customer concern in the beginning of the call