State thecustomersname duringthe callAsk 3openendedquestionsTotal Idtalk offPost aprior DKYin the chatReviewAccurintPost a bestpractice inour teamchatFailedInnovisHandle atransfercallBranded callfor loyalty inthebeginning ofthe call.ExecutedFDWCReviewcalls inqualitycentralStatedualconsentProvideempathytocustomerSubmittedfraudreportTotal IdTalk offApproveInnovisApprovedanapplicationSay hello tosomeoneon the teamSay goodmorning/afternoonin the chat2 part closeby asking isthere anythingelse I canhelp you with?Verify 2transactionsusing openendedquestionsTookfraud<$75DeleteDigitalWalletAcknowledgethe customerconcern inthe beginningof the callState thecustomersname duringthe callAsk 3openendedquestionsTotal Idtalk offPost aprior DKYin the chatReviewAccurintPost a bestpractice inour teamchatFailedInnovisHandle atransfercallBranded callfor loyalty inthebeginning ofthe call.ExecutedFDWCReviewcalls inqualitycentralStatedualconsentProvideempathytocustomerSubmittedfraudreportTotal IdTalk offApproveInnovisApprovedanapplicationSay hello tosomeoneon the teamSay goodmorning/afternoonin the chat2 part closeby asking isthere anythingelse I canhelp you with?Verify 2transactionsusing openendedquestionsTookfraud<$75DeleteDigitalWalletAcknowledgethe customerconcern inthe beginningof the call

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. State the customers name during the call
  2. Ask 3 open ended questions
  3. Total Id talk off
  4. Post a prior DKY in the chat
  5. Review Accurint
  6. Post a best practice in our team chat
  7. Failed Innovis
  8. Handle a transfer call
  9. Branded call for loyalty in the beginning of the call.
  10. Executed FDWC
  11. Review calls in quality central
  12. State dual consent
  13. Provide empathy to customer
  14. Submitted fraud report
  15. Total Id Talk off
  16. Approve Innovis
  17. Approved an application
  18. Say hello to someone on the team
  19. Say good morning/afternoon in the chat
  20. 2 part close by asking is there anything else I can help you with?
  21. Verify 2 transactions using open ended questions
  22. Took fraud <$75
  23. Delete Digital Wallet
  24. Acknowledge the customer concern in the beginning of the call