Acknowledgethe customerconcern inthe beginningof the callDeleteDigitalWalletPost a bestpractice inour teamchatFailedInnovisReviewAccurintStatedualconsentProvideempathytocustomerTotal Idtalk offVerify 2transactionsusing openendedquestionsTookfraud<$75Branded callfor loyalty inthebeginning ofthe call.Submittedfraudreport2 part closeby asking isthere anythingelse I canhelp you with?ApproveInnovisSay goodmorning/afternoonin the chatSay hello tosomeoneon the teamAsk 3openendedquestionsState thecustomersname duringthe callPost aprior DKYin the chatApprovedanapplicationExecutedFDWCTotal IdTalk offReviewcalls inqualitycentralHandle atransfercallAcknowledgethe customerconcern inthe beginningof the callDeleteDigitalWalletPost a bestpractice inour teamchatFailedInnovisReviewAccurintStatedualconsentProvideempathytocustomerTotal Idtalk offVerify 2transactionsusing openendedquestionsTookfraud<$75Branded callfor loyalty inthebeginning ofthe call.Submittedfraudreport2 part closeby asking isthere anythingelse I canhelp you with?ApproveInnovisSay goodmorning/afternoonin the chatSay hello tosomeoneon the teamAsk 3openendedquestionsState thecustomersname duringthe callPost aprior DKYin the chatApprovedanapplicationExecutedFDWCTotal IdTalk offReviewcalls inqualitycentralHandle atransfercall

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the customer concern in the beginning of the call
  2. Delete Digital Wallet
  3. Post a best practice in our team chat
  4. Failed Innovis
  5. Review Accurint
  6. State dual consent
  7. Provide empathy to customer
  8. Total Id talk off
  9. Verify 2 transactions using open ended questions
  10. Took fraud <$75
  11. Branded call for loyalty in the beginning of the call.
  12. Submitted fraud report
  13. 2 part close by asking is there anything else I can help you with?
  14. Approve Innovis
  15. Say good morning/afternoon in the chat
  16. Say hello to someone on the team
  17. Ask 3 open ended questions
  18. State the customers name during the call
  19. Post a prior DKY in the chat
  20. Approved an application
  21. Executed FDWC
  22. Total Id Talk off
  23. Review calls in quality central
  24. Handle a transfer call