Acknowledgethe customerconcern inthe beginningof the callPost a bestpractice inour teamchatReviewcalls inqualitycentralProvideempathytocustomerPost aprior DKYin the chatSubmittedfraudreportBranded callfor loyalty inthebeginning ofthe call.Total IdTalk offSay hello tosomeoneon the teamAsk 3openendedquestionsReviewAccurintTookfraud<$75State thecustomersname duringthe callApproveInnovisSay goodmorning/afternoonin the chatStatedualconsentExecutedFDWC2 part closeby asking isthere anythingelse I canhelp you with?Verify 2transactionsusing openendedquestionsApprovedanapplicationHandle atransfercallTotal Idtalk offFailedInnovisDeleteDigitalWalletAcknowledgethe customerconcern inthe beginningof the callPost a bestpractice inour teamchatReviewcalls inqualitycentralProvideempathytocustomerPost aprior DKYin the chatSubmittedfraudreportBranded callfor loyalty inthebeginning ofthe call.Total IdTalk offSay hello tosomeoneon the teamAsk 3openendedquestionsReviewAccurintTookfraud<$75State thecustomersname duringthe callApproveInnovisSay goodmorning/afternoonin the chatStatedualconsentExecutedFDWC2 part closeby asking isthere anythingelse I canhelp you with?Verify 2transactionsusing openendedquestionsApprovedanapplicationHandle atransfercallTotal Idtalk offFailedInnovisDeleteDigitalWallet

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Acknowledge the customer concern in the beginning of the call
  2. Post a best practice in our team chat
  3. Review calls in quality central
  4. Provide empathy to customer
  5. Post a prior DKY in the chat
  6. Submitted fraud report
  7. Branded call for loyalty in the beginning of the call.
  8. Total Id Talk off
  9. Say hello to someone on the team
  10. Ask 3 open ended questions
  11. Review Accurint
  12. Took fraud <$75
  13. State the customers name during the call
  14. Approve Innovis
  15. Say good morning/afternoon in the chat
  16. State dual consent
  17. Executed FDWC
  18. 2 part close by asking is there anything else I can help you with?
  19. Verify 2 transactions using open ended questions
  20. Approved an application
  21. Handle a transfer call
  22. Total Id talk off
  23. Failed Innovis
  24. Delete Digital Wallet