SubmittedfraudreportPost aprior DKYin the chatState thecustomersname duringthe callApproveInnovisStatedualconsent2 part closeby asking isthere anythingelse I canhelp you with?ApprovedanapplicationTotal IdTalk offAsk 3openendedquestionsExecutedFDWCHandle atransfercallReviewAccurintBranded callfor loyalty inthebeginning ofthe call.ProvideempathytocustomerTookfraud<$75Say hello tosomeoneon the teamSay goodmorning/afternoonin the chatAcknowledgethe customerconcern inthe beginningof the callTotal Idtalk offFailedInnovisDeleteDigitalWalletVerify 2transactionsusing openendedquestionsReviewcalls inqualitycentralPost a bestpractice inour teamchatSubmittedfraudreportPost aprior DKYin the chatState thecustomersname duringthe callApproveInnovisStatedualconsent2 part closeby asking isthere anythingelse I canhelp you with?ApprovedanapplicationTotal IdTalk offAsk 3openendedquestionsExecutedFDWCHandle atransfercallReviewAccurintBranded callfor loyalty inthebeginning ofthe call.ProvideempathytocustomerTookfraud<$75Say hello tosomeoneon the teamSay goodmorning/afternoonin the chatAcknowledgethe customerconcern inthe beginningof the callTotal Idtalk offFailedInnovisDeleteDigitalWalletVerify 2transactionsusing openendedquestionsReviewcalls inqualitycentralPost a bestpractice inour teamchat

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted fraud report
  2. Post a prior DKY in the chat
  3. State the customers name during the call
  4. Approve Innovis
  5. State dual consent
  6. 2 part close by asking is there anything else I can help you with?
  7. Approved an application
  8. Total Id Talk off
  9. Ask 3 open ended questions
  10. Executed FDWC
  11. Handle a transfer call
  12. Review Accurint
  13. Branded call for loyalty in the beginning of the call.
  14. Provide empathy to customer
  15. Took fraud <$75
  16. Say hello to someone on the team
  17. Say good morning/afternoon in the chat
  18. Acknowledge the customer concern in the beginning of the call
  19. Total Id talk off
  20. Failed Innovis
  21. Delete Digital Wallet
  22. Verify 2 transactions using open ended questions
  23. Review calls in quality central
  24. Post a best practice in our team chat