ProvideempathytocustomerSay goodmorning/afternoonin the chatSay hello tosomeoneon the teamApprovedanapplicationHandle atransfercallFailedInnovisTotal IdTalk offAcknowledgethe customerconcern inthe beginningof the callDeleteDigitalWalletSubmittedfraudreportPost a bestpractice inour teamchatReviewcalls inqualitycentralExecutedFDWCBranded callfor loyalty inthebeginning ofthe call.ReviewAccurintAsk 3openendedquestionsVerify 2transactionsusing openendedquestionsTotal Idtalk offStatedualconsentApproveInnovisTookfraud<$75Post aprior DKYin the chat2 part closeby asking isthere anythingelse I canhelp you with?State thecustomersname duringthe callProvideempathytocustomerSay goodmorning/afternoonin the chatSay hello tosomeoneon the teamApprovedanapplicationHandle atransfercallFailedInnovisTotal IdTalk offAcknowledgethe customerconcern inthe beginningof the callDeleteDigitalWalletSubmittedfraudreportPost a bestpractice inour teamchatReviewcalls inqualitycentralExecutedFDWCBranded callfor loyalty inthebeginning ofthe call.ReviewAccurintAsk 3openendedquestionsVerify 2transactionsusing openendedquestionsTotal Idtalk offStatedualconsentApproveInnovisTookfraud<$75Post aprior DKYin the chat2 part closeby asking isthere anythingelse I canhelp you with?State thecustomersname duringthe call

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Provide empathy to customer
  2. Say good morning/afternoon in the chat
  3. Say hello to someone on the team
  4. Approved an application
  5. Handle a transfer call
  6. Failed Innovis
  7. Total Id Talk off
  8. Acknowledge the customer concern in the beginning of the call
  9. Delete Digital Wallet
  10. Submitted fraud report
  11. Post a best practice in our team chat
  12. Review calls in quality central
  13. Executed FDWC
  14. Branded call for loyalty in the beginning of the call.
  15. Review Accurint
  16. Ask 3 open ended questions
  17. Verify 2 transactions using open ended questions
  18. Total Id talk off
  19. State dual consent
  20. Approve Innovis
  21. Took fraud <$75
  22. Post a prior DKY in the chat
  23. 2 part close by asking is there anything else I can help you with?
  24. State the customers name during the call