Say hello tosomeoneon the teamApprovedanapplicationReviewAccurintTotal IdTalk off2 part closeby asking isthere anythingelse I canhelp you with?Post aprior DKYin the chatVerify 2transactionsusing openendedquestionsBranded callfor loyalty inthebeginning ofthe call.ApproveInnovisAsk 3openendedquestionsStatedualconsentState thecustomersname duringthe callSay goodmorning/afternoonin the chatProvideempathytocustomerExecutedFDWCAcknowledgethe customerconcern inthe beginningof the callTookfraud<$75Reviewcalls inqualitycentralSubmittedfraudreportDeleteDigitalWalletFailedInnovisTotal Idtalk offPost a bestpractice inour teamchatHandle atransfercallSay hello tosomeoneon the teamApprovedanapplicationReviewAccurintTotal IdTalk off2 part closeby asking isthere anythingelse I canhelp you with?Post aprior DKYin the chatVerify 2transactionsusing openendedquestionsBranded callfor loyalty inthebeginning ofthe call.ApproveInnovisAsk 3openendedquestionsStatedualconsentState thecustomersname duringthe callSay goodmorning/afternoonin the chatProvideempathytocustomerExecutedFDWCAcknowledgethe customerconcern inthe beginningof the callTookfraud<$75Reviewcalls inqualitycentralSubmittedfraudreportDeleteDigitalWalletFailedInnovisTotal Idtalk offPost a bestpractice inour teamchatHandle atransfercall

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Say hello to someone on the team
  2. Approved an application
  3. Review Accurint
  4. Total Id Talk off
  5. 2 part close by asking is there anything else I can help you with?
  6. Post a prior DKY in the chat
  7. Verify 2 transactions using open ended questions
  8. Branded call for loyalty in the beginning of the call.
  9. Approve Innovis
  10. Ask 3 open ended questions
  11. State dual consent
  12. State the customers name during the call
  13. Say good morning/afternoon in the chat
  14. Provide empathy to customer
  15. Executed FDWC
  16. Acknowledge the customer concern in the beginning of the call
  17. Took fraud <$75
  18. Review calls in quality central
  19. Submitted fraud report
  20. Delete Digital Wallet
  21. Failed Innovis
  22. Total Id talk off
  23. Post a best practice in our team chat
  24. Handle a transfer call