ApprovedanapplicationPost aprior DKYin the chatState thecustomersname duringthe call2 part closeby asking isthere anythingelse I canhelp you with?ExecutedFDWCSay hello tosomeoneon the teamSay goodmorning/afternoonin the chatReviewAccurintProvideempathytocustomerTookfraud<$75Reviewcalls inqualitycentralHandle atransfercallTotal IdTalk offDeleteDigitalWalletFailedInnovisTotal Idtalk offApproveInnovisAsk 3openendedquestionsVerify 2transactionsusing openendedquestionsStatedualconsentBranded callfor loyalty inthebeginning ofthe call.Post a bestpractice inour teamchatSubmittedfraudreportAcknowledgethe customerconcern inthe beginningof the callApprovedanapplicationPost aprior DKYin the chatState thecustomersname duringthe call2 part closeby asking isthere anythingelse I canhelp you with?ExecutedFDWCSay hello tosomeoneon the teamSay goodmorning/afternoonin the chatReviewAccurintProvideempathytocustomerTookfraud<$75Reviewcalls inqualitycentralHandle atransfercallTotal IdTalk offDeleteDigitalWalletFailedInnovisTotal Idtalk offApproveInnovisAsk 3openendedquestionsVerify 2transactionsusing openendedquestionsStatedualconsentBranded callfor loyalty inthebeginning ofthe call.Post a bestpractice inour teamchatSubmittedfraudreportAcknowledgethe customerconcern inthe beginningof the call

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Approved an application
  2. Post a prior DKY in the chat
  3. State the customers name during the call
  4. 2 part close by asking is there anything else I can help you with?
  5. Executed FDWC
  6. Say hello to someone on the team
  7. Say good morning/afternoon in the chat
  8. Review Accurint
  9. Provide empathy to customer
  10. Took fraud <$75
  11. Review calls in quality central
  12. Handle a transfer call
  13. Total Id Talk off
  14. Delete Digital Wallet
  15. Failed Innovis
  16. Total Id talk off
  17. Approve Innovis
  18. Ask 3 open ended questions
  19. Verify 2 transactions using open ended questions
  20. State dual consent
  21. Branded call for loyalty in the beginning of the call.
  22. Post a best practice in our team chat
  23. Submitted fraud report
  24. Acknowledge the customer concern in the beginning of the call