ExecutedFDWCStatedualconsentReviewAccurintHandle atransfercallDeleteDigitalWalletSubmittedfraudreportState thecustomersname duringthe callSay goodmorning/afternoonin the chatVerify 2transactionsusing openendedquestionsSay hello tosomeoneon the teamTookfraud<$75ApprovedanapplicationTotal Idtalk offPost a bestpractice inour teamchatApproveInnovisAsk 3openendedquestionsProvideempathytocustomerReviewcalls inqualitycentralFailedInnovis2 part closeby asking isthere anythingelse I canhelp you with?Total IdTalk offBranded callfor loyalty inthebeginning ofthe call.Acknowledgethe customerconcern inthe beginningof the callPost aprior DKYin the chatExecutedFDWCStatedualconsentReviewAccurintHandle atransfercallDeleteDigitalWalletSubmittedfraudreportState thecustomersname duringthe callSay goodmorning/afternoonin the chatVerify 2transactionsusing openendedquestionsSay hello tosomeoneon the teamTookfraud<$75ApprovedanapplicationTotal Idtalk offPost a bestpractice inour teamchatApproveInnovisAsk 3openendedquestionsProvideempathytocustomerReviewcalls inqualitycentralFailedInnovis2 part closeby asking isthere anythingelse I canhelp you with?Total IdTalk offBranded callfor loyalty inthebeginning ofthe call.Acknowledgethe customerconcern inthe beginningof the callPost aprior DKYin the chat

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Executed FDWC
  2. State dual consent
  3. Review Accurint
  4. Handle a transfer call
  5. Delete Digital Wallet
  6. Submitted fraud report
  7. State the customers name during the call
  8. Say good morning/afternoon in the chat
  9. Verify 2 transactions using open ended questions
  10. Say hello to someone on the team
  11. Took fraud <$75
  12. Approved an application
  13. Total Id talk off
  14. Post a best practice in our team chat
  15. Approve Innovis
  16. Ask 3 open ended questions
  17. Provide empathy to customer
  18. Review calls in quality central
  19. Failed Innovis
  20. 2 part close by asking is there anything else I can help you with?
  21. Total Id Talk off
  22. Branded call for loyalty in the beginning of the call.
  23. Acknowledge the customer concern in the beginning of the call
  24. Post a prior DKY in the chat