Say hello tosomeoneon the teamFailedInnovisHandle atransfercallVerify 2transactionsusing openendedquestionsTotal IdTalk offSay goodmorning/afternoonin the chatAcknowledgethe customerconcern inthe beginningof the callAsk 3openendedquestionsReviewcalls inqualitycentralApprovedanapplicationApproveInnovisExecutedFDWCProvideempathytocustomer2 part closeby asking isthere anythingelse I canhelp you with?Branded callfor loyalty inthebeginning ofthe call.DeleteDigitalWalletTookfraud<$75Post a bestpractice inour teamchatStatedualconsentPost aprior DKYin the chatState thecustomersname duringthe callTotal Idtalk offSubmittedfraudreportReviewAccurintSay hello tosomeoneon the teamFailedInnovisHandle atransfercallVerify 2transactionsusing openendedquestionsTotal IdTalk offSay goodmorning/afternoonin the chatAcknowledgethe customerconcern inthe beginningof the callAsk 3openendedquestionsReviewcalls inqualitycentralApprovedanapplicationApproveInnovisExecutedFDWCProvideempathytocustomer2 part closeby asking isthere anythingelse I canhelp you with?Branded callfor loyalty inthebeginning ofthe call.DeleteDigitalWalletTookfraud<$75Post a bestpractice inour teamchatStatedualconsentPost aprior DKYin the chatState thecustomersname duringthe callTotal Idtalk offSubmittedfraudreportReviewAccurint

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Say hello to someone on the team
  2. Failed Innovis
  3. Handle a transfer call
  4. Verify 2 transactions using open ended questions
  5. Total Id Talk off
  6. Say good morning/afternoon in the chat
  7. Acknowledge the customer concern in the beginning of the call
  8. Ask 3 open ended questions
  9. Review calls in quality central
  10. Approved an application
  11. Approve Innovis
  12. Executed FDWC
  13. Provide empathy to customer
  14. 2 part close by asking is there anything else I can help you with?
  15. Branded call for loyalty in the beginning of the call.
  16. Delete Digital Wallet
  17. Took fraud <$75
  18. Post a best practice in our team chat
  19. State dual consent
  20. Post a prior DKY in the chat
  21. State the customers name during the call
  22. Total Id talk off
  23. Submitted fraud report
  24. Review Accurint