SubmittedfraudreportSay goodmorning/afternoonin the chatDeleteDigitalWalletSay hello tosomeoneon the teamReviewcalls inqualitycentralState thecustomersname duringthe callVerify 2transactionsusing openendedquestionsProvideempathytocustomerPost aprior DKYin the chatAcknowledgethe customerconcern inthe beginningof the callTookfraud<$75ExecutedFDWCReviewAccurintStatedualconsentBranded callfor loyalty inthebeginning ofthe call.2 part closeby asking isthere anythingelse I canhelp you with?Ask 3openendedquestionsApprovedanapplicationPost a bestpractice inour teamchatHandle atransfercallTotal Idtalk offFailedInnovisTotal IdTalk offApproveInnovisSubmittedfraudreportSay goodmorning/afternoonin the chatDeleteDigitalWalletSay hello tosomeoneon the teamReviewcalls inqualitycentralState thecustomersname duringthe callVerify 2transactionsusing openendedquestionsProvideempathytocustomerPost aprior DKYin the chatAcknowledgethe customerconcern inthe beginningof the callTookfraud<$75ExecutedFDWCReviewAccurintStatedualconsentBranded callfor loyalty inthebeginning ofthe call.2 part closeby asking isthere anythingelse I canhelp you with?Ask 3openendedquestionsApprovedanapplicationPost a bestpractice inour teamchatHandle atransfercallTotal Idtalk offFailedInnovisTotal IdTalk offApproveInnovis

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Submitted fraud report
  2. Say good morning/afternoon in the chat
  3. Delete Digital Wallet
  4. Say hello to someone on the team
  5. Review calls in quality central
  6. State the customers name during the call
  7. Verify 2 transactions using open ended questions
  8. Provide empathy to customer
  9. Post a prior DKY in the chat
  10. Acknowledge the customer concern in the beginning of the call
  11. Took fraud <$75
  12. Executed FDWC
  13. Review Accurint
  14. State dual consent
  15. Branded call for loyalty in the beginning of the call.
  16. 2 part close by asking is there anything else I can help you with?
  17. Ask 3 open ended questions
  18. Approved an application
  19. Post a best practice in our team chat
  20. Handle a transfer call
  21. Total Id talk off
  22. Failed Innovis
  23. Total Id Talk off
  24. Approve Innovis