2 part closeby asking isthere anythingelse I canhelp you with?Post aprior DKYin the chatPost a bestpractice inour teamchatSubmittedfraudreportHandle atransfercallSay hello tosomeoneon the teamAcknowledgethe customerconcern inthe beginningof the callFailedInnovisAsk 3openendedquestionsReviewAccurintApprovedanapplicationTookfraud<$75StatedualconsentBranded callfor loyalty inthebeginning ofthe call.Total IdTalk offProvideempathytocustomerApproveInnovisState thecustomersname duringthe callDeleteDigitalWalletReviewcalls inqualitycentralSay goodmorning/afternoonin the chatTotal Idtalk offExecutedFDWCVerify 2transactionsusing openendedquestions2 part closeby asking isthere anythingelse I canhelp you with?Post aprior DKYin the chatPost a bestpractice inour teamchatSubmittedfraudreportHandle atransfercallSay hello tosomeoneon the teamAcknowledgethe customerconcern inthe beginningof the callFailedInnovisAsk 3openendedquestionsReviewAccurintApprovedanapplicationTookfraud<$75StatedualconsentBranded callfor loyalty inthebeginning ofthe call.Total IdTalk offProvideempathytocustomerApproveInnovisState thecustomersname duringthe callDeleteDigitalWalletReviewcalls inqualitycentralSay goodmorning/afternoonin the chatTotal Idtalk offExecutedFDWCVerify 2transactionsusing openendedquestions

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 2 part close by asking is there anything else I can help you with?
  2. Post a prior DKY in the chat
  3. Post a best practice in our team chat
  4. Submitted fraud report
  5. Handle a transfer call
  6. Say hello to someone on the team
  7. Acknowledge the customer concern in the beginning of the call
  8. Failed Innovis
  9. Ask 3 open ended questions
  10. Review Accurint
  11. Approved an application
  12. Took fraud <$75
  13. State dual consent
  14. Branded call for loyalty in the beginning of the call.
  15. Total Id Talk off
  16. Provide empathy to customer
  17. Approve Innovis
  18. State the customers name during the call
  19. Delete Digital Wallet
  20. Review calls in quality central
  21. Say good morning/afternoon in the chat
  22. Total Id talk off
  23. Executed FDWC
  24. Verify 2 transactions using open ended questions