ExecutedFDWCTookfraud<$75ReviewAccurint2 part closeby asking isthere anythingelse I canhelp you with?DeleteDigitalWalletVerify 2transactionsusing openendedquestionsFailedInnovisProvideempathytocustomerAsk 3openendedquestionsBranded callfor loyalty inthebeginning ofthe call.ApprovedanapplicationPost a bestpractice inour teamchatState thecustomersname duringthe callTotal Idtalk offPost aprior DKYin the chatSay hello tosomeoneon the teamApproveInnovisStatedualconsentHandle atransfercallSubmittedfraudreportAcknowledgethe customerconcern inthe beginningof the callSay goodmorning/afternoonin the chatReviewcalls inqualitycentralTotal IdTalk offExecutedFDWCTookfraud<$75ReviewAccurint2 part closeby asking isthere anythingelse I canhelp you with?DeleteDigitalWalletVerify 2transactionsusing openendedquestionsFailedInnovisProvideempathytocustomerAsk 3openendedquestionsBranded callfor loyalty inthebeginning ofthe call.ApprovedanapplicationPost a bestpractice inour teamchatState thecustomersname duringthe callTotal Idtalk offPost aprior DKYin the chatSay hello tosomeoneon the teamApproveInnovisStatedualconsentHandle atransfercallSubmittedfraudreportAcknowledgethe customerconcern inthe beginningof the callSay goodmorning/afternoonin the chatReviewcalls inqualitycentralTotal IdTalk off

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Executed FDWC
  2. Took fraud <$75
  3. Review Accurint
  4. 2 part close by asking is there anything else I can help you with?
  5. Delete Digital Wallet
  6. Verify 2 transactions using open ended questions
  7. Failed Innovis
  8. Provide empathy to customer
  9. Ask 3 open ended questions
  10. Branded call for loyalty in the beginning of the call.
  11. Approved an application
  12. Post a best practice in our team chat
  13. State the customers name during the call
  14. Total Id talk off
  15. Post a prior DKY in the chat
  16. Say hello to someone on the team
  17. Approve Innovis
  18. State dual consent
  19. Handle a transfer call
  20. Submitted fraud report
  21. Acknowledge the customer concern in the beginning of the call
  22. Say good morning/afternoon in the chat
  23. Review calls in quality central
  24. Total Id Talk off