Ask 3openendedquestionsFailedInnovisPost a bestpractice inour teamchatBranded callfor loyalty inthebeginning ofthe call.Handle atransfercallApprovedanapplication2 part closeby asking isthere anythingelse I canhelp you with?ReviewAccurintState thecustomersname duringthe callProvideempathytocustomerSay goodmorning/afternoonin the chatAcknowledgethe customerconcern inthe beginningof the callSay hello tosomeoneon the teamExecutedFDWCVerify 2transactionsusing openendedquestionsReviewcalls inqualitycentralTotal IdTalk offDeleteDigitalWalletTookfraud<$75Total Idtalk offStatedualconsentPost aprior DKYin the chatApproveInnovisSubmittedfraudreportAsk 3openendedquestionsFailedInnovisPost a bestpractice inour teamchatBranded callfor loyalty inthebeginning ofthe call.Handle atransfercallApprovedanapplication2 part closeby asking isthere anythingelse I canhelp you with?ReviewAccurintState thecustomersname duringthe callProvideempathytocustomerSay goodmorning/afternoonin the chatAcknowledgethe customerconcern inthe beginningof the callSay hello tosomeoneon the teamExecutedFDWCVerify 2transactionsusing openendedquestionsReviewcalls inqualitycentralTotal IdTalk offDeleteDigitalWalletTookfraud<$75Total Idtalk offStatedualconsentPost aprior DKYin the chatApproveInnovisSubmittedfraudreport

Amy All Stars Bingo Card Day 1 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ask 3 open ended questions
  2. Failed Innovis
  3. Post a best practice in our team chat
  4. Branded call for loyalty in the beginning of the call.
  5. Handle a transfer call
  6. Approved an application
  7. 2 part close by asking is there anything else I can help you with?
  8. Review Accurint
  9. State the customers name during the call
  10. Provide empathy to customer
  11. Say good morning/afternoon in the chat
  12. Acknowledge the customer concern in the beginning of the call
  13. Say hello to someone on the team
  14. Executed FDWC
  15. Verify 2 transactions using open ended questions
  16. Review calls in quality central
  17. Total Id Talk off
  18. Delete Digital Wallet
  19. Took fraud <$75
  20. Total Id talk off
  21. State dual consent
  22. Post a prior DKY in the chat
  23. Approve Innovis
  24. Submitted fraud report