AReservationMade Used acustomersname oncall"Is thereanythingelse" 10timesMade 3reservationsin one dayUp-soldacustomerI said GoodMorningtoday to ateammate.Had astrangecallrequestAssisteda peerin ChatIncreasedmypreformance#'sUpsold acustomerMade 2sales inone dayDealt withan iratecustomerImprovedmy NotereadyTimePrevented anescalatedcall/complaintIaddressedmy callaheadsSaid "happyto help withthe specificissues" to 5customersComplimen-ted a fellowCSRCongratula-tedsomeoneReceiveda newshoutfrom QAHelped aCustomerLocateEquipmentParticipatedin a teambuildingexerciseAssisteda peerin chatHelpeda fellowCSRCustomergave me acomplimentAReservationMade Used acustomersname oncall"Is thereanythingelse" 10timesMade 3reservationsin one dayUp-soldacustomerI said GoodMorningtoday to ateammate.Had astrangecallrequestAssisteda peerin ChatIncreasedmypreformance#'sUpsold acustomerMade 2sales inone dayDealt withan iratecustomerImprovedmy NotereadyTimePrevented anescalatedcall/complaintIaddressedmy callaheadsSaid "happyto help withthe specificissues" to 5customersComplimen-ted a fellowCSRCongratula-tedsomeoneReceiveda newshoutfrom QAHelped aCustomerLocateEquipmentParticipatedin a teambuildingexerciseAssisteda peerin chatHelpeda fellowCSRCustomergave me acompliment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
G
3
O
4
N
5
N
6
B
7
G
8
B
9
I
10
B
11
G
12
O
13
I
14
B
15
N
16
N
17
O
18
B
19
O
20
O
21
I
22
B
23
G
24
I
25
G
  1. I-A Reservation Made
  2. G-Used a customers name on call
  3. O-"Is there anything else" 10 times
  4. N-Made 3 reservations in one day
  5. N-Up-sold a customer
  6. B-I said Good Morning today to a teammate.
  7. G-Had a strange call request
  8. B-Assisted a peer in Chat
  9. I-Increased my preformance #'s
  10. B-Upsold a customer
  11. G-Made 2 sales in one day
  12. O-Dealt with an irate customer
  13. I-Improved my Note ready Time
  14. B-
  15. N-Prevented an escalated call/complaint
  16. N-I addressed my call aheads
  17. O-Said "happy to help with the specific issues" to 5 customers
  18. B-Complimen-ted a fellow CSR
  19. O-Congratula-ted someone
  20. O-Received a new shout from QA
  21. I-Helped a Customer Locate Equipment
  22. B-Participated in a team building exercise
  23. G-Assisted a peer in chat
  24. I-Helped a fellow CSR
  25. G-Customer gave me a compliment