Upsold acustomerI said GoodMorningtoday to ateammate.Receiveda newshoutfrom QAPrevented anescalatedcall/complaintAssisteda peerin ChatUsed acustomersname oncallUp-soldacustomerMade 2sales inone dayHad astrangecallrequestAReservationMade Improvedmy NotereadyTimeComplimen-ted a fellowCSRCustomergave me acomplimentCongratula-tedsomeoneDealt withan iratecustomerHelpeda fellowCSRIaddressedmy callaheadsSaid "happyto help withthe specificissues" to 5customersAssisteda peerin chat"Is thereanythingelse" 10timesParticipatedin a teambuildingexerciseIncreasedmypreformance#'sHelped aCustomerLocateEquipmentMade 3reservationsin one dayUpsold acustomerI said GoodMorningtoday to ateammate.Receiveda newshoutfrom QAPrevented anescalatedcall/complaintAssisteda peerin ChatUsed acustomersname oncallUp-soldacustomerMade 2sales inone dayHad astrangecallrequestAReservationMade Improvedmy NotereadyTimeComplimen-ted a fellowCSRCustomergave me acomplimentCongratula-tedsomeoneDealt withan iratecustomerHelpeda fellowCSRIaddressedmy callaheadsSaid "happyto help withthe specificissues" to 5customersAssisteda peerin chat"Is thereanythingelse" 10timesParticipatedin a teambuildingexerciseIncreasedmypreformance#'sHelped aCustomerLocateEquipmentMade 3reservationsin one day

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
N
5
B
6
G
7
N
8
G
9
G
10
I
11
I
12
B
13
G
14
O
15
B
16
O
17
I
18
N
19
O
20
G
21
O
22
B
23
I
24
I
25
N
  1. B-Upsold a customer
  2. B-I said Good Morning today to a teammate.
  3. O-Received a new shout from QA
  4. N-Prevented an escalated call/complaint
  5. B-Assisted a peer in Chat
  6. G-Used a customers name on call
  7. N-Up-sold a customer
  8. G-Made 2 sales in one day
  9. G-Had a strange call request
  10. I-A Reservation Made
  11. I-Improved my Note ready Time
  12. B-Complimen-ted a fellow CSR
  13. G-Customer gave me a compliment
  14. O-Congratula-ted someone
  15. B-
  16. O-Dealt with an irate customer
  17. I-Helped a fellow CSR
  18. N-I addressed my call aheads
  19. O-Said "happy to help with the specific issues" to 5 customers
  20. G-Assisted a peer in chat
  21. O-"Is there anything else" 10 times
  22. B-Participated in a team building exercise
  23. I-Increased my preformance #'s
  24. I-Helped a Customer Locate Equipment
  25. N-Made 3 reservations in one day