Said "happyto help withthe specificissues" to 5customersUsed acustomersname oncallCustomergave me acomplimentPrevented anescalatedcall/complaintHelped aCustomerLocateEquipmentUp-soldacustomerMade 3reservationsin one dayHad astrangecallrequestAssisteda peerin ChatIncreasedmypreformance#'sAReservationMade I said GoodMorningtoday to ateammate.Participatedin a teambuildingexerciseDealt withan iratecustomerAssisteda peerin chatCongratula-tedsomeoneReceiveda newshoutfrom QAIaddressedmy callaheadsImprovedmy NotereadyTimeHelpeda fellowCSRMade 2sales inone dayUpsold acustomerComplimen-ted a fellowCSR"Is thereanythingelse" 10timesSaid "happyto help withthe specificissues" to 5customersUsed acustomersname oncallCustomergave me acomplimentPrevented anescalatedcall/complaintHelped aCustomerLocateEquipmentUp-soldacustomerMade 3reservationsin one dayHad astrangecallrequestAssisteda peerin ChatIncreasedmypreformance#'sAReservationMade I said GoodMorningtoday to ateammate.Participatedin a teambuildingexerciseDealt withan iratecustomerAssisteda peerin chatCongratula-tedsomeoneReceiveda newshoutfrom QAIaddressedmy callaheadsImprovedmy NotereadyTimeHelpeda fellowCSRMade 2sales inone dayUpsold acustomerComplimen-ted a fellowCSR"Is thereanythingelse" 10times

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
G
4
N
5
I
6
N
7
N
8
G
9
B
10
I
11
I
12
B
13
B
14
O
15
G
16
O
17
O
18
N
19
I
20
I
21
G
22
B
23
B
24
O
25
B
  1. O-Said "happy to help with the specific issues" to 5 customers
  2. G-Used a customers name on call
  3. G-Customer gave me a compliment
  4. N-Prevented an escalated call/complaint
  5. I-Helped a Customer Locate Equipment
  6. N-Up-sold a customer
  7. N-Made 3 reservations in one day
  8. G-Had a strange call request
  9. B-Assisted a peer in Chat
  10. I-Increased my preformance #'s
  11. I-A Reservation Made
  12. B-I said Good Morning today to a teammate.
  13. B-Participated in a team building exercise
  14. O-Dealt with an irate customer
  15. G-Assisted a peer in chat
  16. O-Congratula-ted someone
  17. O-Received a new shout from QA
  18. N-I addressed my call aheads
  19. I-Improved my Note ready Time
  20. I-Helped a fellow CSR
  21. G-Made 2 sales in one day
  22. B-Upsold a customer
  23. B-Complimen-ted a fellow CSR
  24. O-"Is there anything else" 10 times
  25. B-