Said "happyto help withthe specificissues" to 5customersDealt withan iratecustomer"Is thereanythingelse" 10timesMade 3reservationsin one dayHad astrangecallrequestPrevented anescalatedcall/complaintHelpeda fellowCSRHelped aCustomerLocateEquipmentAssisteda peerin chatMade 2sales inone dayUsed acustomersname oncallReceiveda newshoutfrom QACongratula-tedsomeoneAssisteda peerin ChatIncreasedmypreformance#'sUpsold acustomerComplimen-ted a fellowCSRImprovedmy NotereadyTimeAReservationMade I said GoodMorningtoday to ateammate.Customergave me acomplimentParticipatedin a teambuildingexerciseIaddressedmy callaheadsUp-soldacustomerSaid "happyto help withthe specificissues" to 5customersDealt withan iratecustomer"Is thereanythingelse" 10timesMade 3reservationsin one dayHad astrangecallrequestPrevented anescalatedcall/complaintHelpeda fellowCSRHelped aCustomerLocateEquipmentAssisteda peerin chatMade 2sales inone dayUsed acustomersname oncallReceiveda newshoutfrom QACongratula-tedsomeoneAssisteda peerin ChatIncreasedmypreformance#'sUpsold acustomerComplimen-ted a fellowCSRImprovedmy NotereadyTimeAReservationMade I said GoodMorningtoday to ateammate.Customergave me acomplimentParticipatedin a teambuildingexerciseIaddressedmy callaheadsUp-soldacustomer

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
O
4
N
5
G
6
N
7
I
8
I
9
G
10
G
11
G
12
O
13
O
14
B
15
I
16
B
17
B
18
I
19
I
20
B
21
G
22
B
23
B
24
N
25
N
  1. O-Said "happy to help with the specific issues" to 5 customers
  2. O-Dealt with an irate customer
  3. O-"Is there anything else" 10 times
  4. N-Made 3 reservations in one day
  5. G-Had a strange call request
  6. N-Prevented an escalated call/complaint
  7. I-Helped a fellow CSR
  8. I-Helped a Customer Locate Equipment
  9. G-Assisted a peer in chat
  10. G-Made 2 sales in one day
  11. G-Used a customers name on call
  12. O-Received a new shout from QA
  13. O-Congratula-ted someone
  14. B-Assisted a peer in Chat
  15. I-Increased my preformance #'s
  16. B-Upsold a customer
  17. B-Complimen-ted a fellow CSR
  18. I-Improved my Note ready Time
  19. I-A Reservation Made
  20. B-I said Good Morning today to a teammate.
  21. G-Customer gave me a compliment
  22. B-Participated in a team building exercise
  23. B-
  24. N-I addressed my call aheads
  25. N-Up-sold a customer