Prevented anescalatedcall/complaintUp-soldacustomerI said GoodMorningtoday to ateammate.Helpeda fellowCSRReceiveda newshoutfrom QAUpsold acustomerParticipatedin a teambuildingexerciseCongratula-tedsomeoneAssisteda peerin ChatComplimen-ted a fellowCSRAssisteda peerin chatMade 3reservationsin one dayAReservationMade Made 2sales inone dayHad astrangecallrequestUsed acustomersname oncallDealt withan iratecustomerSaid "happyto help withthe specificissues" to 5customersHelped aCustomerLocateEquipment"Is thereanythingelse" 10timesCustomergave me acomplimentIncreasedmypreformance#'sIaddressedmy callaheadsImprovedmy NotereadyTimePrevented anescalatedcall/complaintUp-soldacustomerI said GoodMorningtoday to ateammate.Helpeda fellowCSRReceiveda newshoutfrom QAUpsold acustomerParticipatedin a teambuildingexerciseCongratula-tedsomeoneAssisteda peerin ChatComplimen-ted a fellowCSRAssisteda peerin chatMade 3reservationsin one dayAReservationMade Made 2sales inone dayHad astrangecallrequestUsed acustomersname oncallDealt withan iratecustomerSaid "happyto help withthe specificissues" to 5customersHelped aCustomerLocateEquipment"Is thereanythingelse" 10timesCustomergave me acomplimentIncreasedmypreformance#'sIaddressedmy callaheadsImprovedmy NotereadyTime

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
N
3
B
4
I
5
O
6
B
7
B
8
B
9
O
10
B
11
B
12
G
13
N
14
I
15
G
16
G
17
G
18
O
19
O
20
I
21
O
22
G
23
I
24
N
25
I
  1. N-Prevented an escalated call/complaint
  2. N-Up-sold a customer
  3. B-I said Good Morning today to a teammate.
  4. I-Helped a fellow CSR
  5. O-Received a new shout from QA
  6. B-Upsold a customer
  7. B-
  8. B-Participated in a team building exercise
  9. O-Congratula-ted someone
  10. B-Assisted a peer in Chat
  11. B-Complimen-ted a fellow CSR
  12. G-Assisted a peer in chat
  13. N-Made 3 reservations in one day
  14. I-A Reservation Made
  15. G-Made 2 sales in one day
  16. G-Had a strange call request
  17. G-Used a customers name on call
  18. O-Dealt with an irate customer
  19. O-Said "happy to help with the specific issues" to 5 customers
  20. I-Helped a Customer Locate Equipment
  21. O-"Is there anything else" 10 times
  22. G-Customer gave me a compliment
  23. I-Increased my preformance #'s
  24. N-I addressed my call aheads
  25. I-Improved my Note ready Time