Made 2sales inone dayI said GoodMorningtoday to ateammate.Prevented anescalatedcall/complaintImprovedmy NotereadyTimeParticipatedin a teambuildingexerciseCongratula-tedsomeoneDealt withan iratecustomerHad astrangecallrequestAssisteda peerin ChatHelped aCustomerLocateEquipmentAssisteda peerin chatUpsold acustomerUp-soldacustomer"Is thereanythingelse" 10timesAReservationMade Made 3reservationsin one dayHelpeda fellowCSRReceiveda newshoutfrom QAIaddressedmy callaheadsSaid "happyto help withthe specificissues" to 5customersComplimen-ted a fellowCSRIncreasedmypreformance#'sUsed acustomersname oncallCustomergave me acomplimentMade 2sales inone dayI said GoodMorningtoday to ateammate.Prevented anescalatedcall/complaintImprovedmy NotereadyTimeParticipatedin a teambuildingexerciseCongratula-tedsomeoneDealt withan iratecustomerHad astrangecallrequestAssisteda peerin ChatHelped aCustomerLocateEquipmentAssisteda peerin chatUpsold acustomerUp-soldacustomer"Is thereanythingelse" 10timesAReservationMade Made 3reservationsin one dayHelpeda fellowCSRReceiveda newshoutfrom QAIaddressedmy callaheadsSaid "happyto help withthe specificissues" to 5customersComplimen-ted a fellowCSRIncreasedmypreformance#'sUsed acustomersname oncallCustomergave me acompliment

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
N
4
I
5
B
6
O
7
O
8
G
9
B
10
I
11
G
12
B
13
N
14
O
15
I
16
N
17
I
18
O
19
N
20
O
21
B
22
I
23
B
24
G
25
G
  1. G-Made 2 sales in one day
  2. B-I said Good Morning today to a teammate.
  3. N-Prevented an escalated call/complaint
  4. I-Improved my Note ready Time
  5. B-Participated in a team building exercise
  6. O-Congratula-ted someone
  7. O-Dealt with an irate customer
  8. G-Had a strange call request
  9. B-Assisted a peer in Chat
  10. I-Helped a Customer Locate Equipment
  11. G-Assisted a peer in chat
  12. B-Upsold a customer
  13. N-Up-sold a customer
  14. O-"Is there anything else" 10 times
  15. I-A Reservation Made
  16. N-Made 3 reservations in one day
  17. I-Helped a fellow CSR
  18. O-Received a new shout from QA
  19. N-I addressed my call aheads
  20. O-Said "happy to help with the specific issues" to 5 customers
  21. B-Complimen-ted a fellow CSR
  22. I-Increased my preformance #'s
  23. B-
  24. G-Used a customers name on call
  25. G-Customer gave me a compliment