Dealt withan iratecustomerHelped aCustomerLocateEquipmentPrevented anescalatedcall/complaint"Is thereanythingelse" 10timesSaid "happyto help withthe specificissues" to 5customersI said GoodMorningtoday to ateammate.Participatedin a teambuildingexerciseUp-soldacustomerAssisteda peerin chatCongratula-tedsomeoneUsed acustomersname oncallImprovedmy NotereadyTimeUpsold acustomerComplimen-ted a fellowCSRHelpeda fellowCSRMade 2sales inone dayAReservationMade Increasedmypreformance#'sCustomergave me acomplimentMade 3reservationsin one dayReceiveda newshoutfrom QAAssisteda peerin ChatHad astrangecallrequestIaddressedmy callaheadsDealt withan iratecustomerHelped aCustomerLocateEquipmentPrevented anescalatedcall/complaint"Is thereanythingelse" 10timesSaid "happyto help withthe specificissues" to 5customersI said GoodMorningtoday to ateammate.Participatedin a teambuildingexerciseUp-soldacustomerAssisteda peerin chatCongratula-tedsomeoneUsed acustomersname oncallImprovedmy NotereadyTimeUpsold acustomerComplimen-ted a fellowCSRHelpeda fellowCSRMade 2sales inone dayAReservationMade Increasedmypreformance#'sCustomergave me acomplimentMade 3reservationsin one dayReceiveda newshoutfrom QAAssisteda peerin ChatHad astrangecallrequestIaddressedmy callaheads

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
N
4
O
5
O
6
B
7
B
8
N
9
G
10
O
11
G
12
I
13
B
14
B
15
I
16
G
17
I
18
I
19
G
20
N
21
O
22
B
23
G
24
B
25
N
  1. O-Dealt with an irate customer
  2. I-Helped a Customer Locate Equipment
  3. N-Prevented an escalated call/complaint
  4. O-"Is there anything else" 10 times
  5. O-Said "happy to help with the specific issues" to 5 customers
  6. B-I said Good Morning today to a teammate.
  7. B-Participated in a team building exercise
  8. N-Up-sold a customer
  9. G-Assisted a peer in chat
  10. O-Congratula-ted someone
  11. G-Used a customers name on call
  12. I-Improved my Note ready Time
  13. B-Upsold a customer
  14. B-Complimen-ted a fellow CSR
  15. I-Helped a fellow CSR
  16. G-Made 2 sales in one day
  17. I-A Reservation Made
  18. I-Increased my preformance #'s
  19. G-Customer gave me a compliment
  20. N-Made 3 reservations in one day
  21. O-Received a new shout from QA
  22. B-Assisted a peer in Chat
  23. G-Had a strange call request
  24. B-
  25. N-I addressed my call aheads