Made 3reservationsin one dayHelped aCustomerLocateEquipment"Is thereanythingelse" 10timesDealt withan iratecustomerIaddressedmy callaheadsParticipatedin a teambuildingexerciseAssisteda peerin ChatUp-soldacustomerPrevented anescalatedcall/complaintMade 2sales inone dayCongratula-tedsomeoneI said GoodMorningtoday to ateammate.Used acustomersname oncallAssisteda peerin chatHad astrangecallrequestHelpeda fellowCSRIncreasedmypreformance#'sAReservationMade Complimen-ted a fellowCSRCustomergave me acomplimentReceiveda newshoutfrom QAUpsold acustomerImprovedmy NotereadyTimeSaid "happyto help withthe specificissues" to 5customersMade 3reservationsin one dayHelped aCustomerLocateEquipment"Is thereanythingelse" 10timesDealt withan iratecustomerIaddressedmy callaheadsParticipatedin a teambuildingexerciseAssisteda peerin ChatUp-soldacustomerPrevented anescalatedcall/complaintMade 2sales inone dayCongratula-tedsomeoneI said GoodMorningtoday to ateammate.Used acustomersname oncallAssisteda peerin chatHad astrangecallrequestHelpeda fellowCSRIncreasedmypreformance#'sAReservationMade Complimen-ted a fellowCSRCustomergave me acomplimentReceiveda newshoutfrom QAUpsold acustomerImprovedmy NotereadyTimeSaid "happyto help withthe specificissues" to 5customers

Customer Service Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
O
5
N
6
B
7
B
8
N
9
N
10
G
11
O
12
B
13
G
14
G
15
G
16
I
17
I
18
I
19
B
20
G
21
O
22
B
23
B
24
I
25
O
  1. N-Made 3 reservations in one day
  2. I-Helped a Customer Locate Equipment
  3. O-"Is there anything else" 10 times
  4. O-Dealt with an irate customer
  5. N-I addressed my call aheads
  6. B-Participated in a team building exercise
  7. B-Assisted a peer in Chat
  8. N-Up-sold a customer
  9. N-Prevented an escalated call/complaint
  10. G-Made 2 sales in one day
  11. O-Congratula-ted someone
  12. B-I said Good Morning today to a teammate.
  13. G-Used a customers name on call
  14. G-Assisted a peer in chat
  15. G-Had a strange call request
  16. I-Helped a fellow CSR
  17. I-Increased my preformance #'s
  18. I-A Reservation Made
  19. B-Complimen-ted a fellow CSR
  20. G-Customer gave me a compliment
  21. O-Received a new shout from QA
  22. B-
  23. B-Upsold a customer
  24. I-Improved my Note ready Time
  25. O-Said "happy to help with the specific issues" to 5 customers