Transferto anotherCSRWrongnumberTake a callfromsomeonecancelingtheir apptBe placedon hold byacustomerSay “OhGoodness”to acustomerScheduleplumbingsalesSpoke tocustomerwho’s firstname startswith a “G”Schedule aplumbingdemand/cloggeddrainScheduleHVACSalesSpoke to acustomerwho’s lastname startswith a “W”Take transferfrom anotherCSRTalk to acustomerwith samename asCSRRoboCallTalk to aHomeDepot/Lowe’scustomerSchedule aninstall withdates fromdispatchTake apaymentReturningcall toSE/CAScheduleHVACtune upReturningcall todispatchTake a callfrom techwho calledwrong lineBook a callfor asystem over10 yearsScheduleanelectricalapptSolicitorcallCallerHangUpCustomerreschedulingapptScheduleHVACdemandAsk acustomerabouttheir petTalk tosomeonewith adispatchernameSell/RenewanymembershipScheduleplumbingcheckSay “Butwait there’smore” to acustomerTransferto anotherCSRWrongnumberTake a callfromsomeonecancelingtheir apptBe placedon hold byacustomerSay “OhGoodness”to acustomerScheduleplumbingsalesSpoke tocustomerwho’s firstname startswith a “G”Schedule aplumbingdemand/cloggeddrainScheduleHVACSalesSpoke to acustomerwho’s lastname startswith a “W”Take transferfrom anotherCSRTalk to acustomerwith samename asCSRRoboCallTalk to aHomeDepot/Lowe’scustomerSchedule aninstall withdates fromdispatchTake apaymentReturningcall toSE/CAScheduleHVACtune upReturningcall todispatchTake a callfrom techwho calledwrong lineBook a callfor asystem over10 yearsScheduleanelectricalapptSolicitorcallCallerHangUpCustomerreschedulingapptScheduleHVACdemandAsk acustomerabouttheir petTalk tosomeonewith adispatchernameSell/RenewanymembershipScheduleplumbingcheckSay “Butwait there’smore” to acustomer

Holiday Spirit Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Transfer to another CSR
  2. Wrong number
  3. Take a call from someone canceling their appt
  4. Be placed on hold by a customer
  5. Say “Oh Goodness” to a customer
  6. Schedule plumbing sales
  7. Spoke to customer who’s first name starts with a “G”
  8. Schedule a plumbing demand/clogged drain
  9. Schedule HVAC Sales
  10. Spoke to a customer who’s last name starts with a “W”
  11. Take transfer from another CSR
  12. Talk to a customer with same name as CSR
  13. Robo Call
  14. Talk to a Home Depot/Lowe’s customer
  15. Schedule an install with dates from dispatch
  16. Take a payment
  17. Returning call to SE/CA
  18. Schedule HVAC tune up
  19. Returning call to dispatch
  20. Take a call from tech who called wrong line
  21. Book a call for a system over 10 years
  22. Schedule an electrical appt
  23. Solicitor call
  24. Caller Hang Up
  25. Customer rescheduling appt
  26. Schedule HVAC demand
  27. Ask a customer about their pet
  28. Talk to someone with a dispatcher name
  29. Sell/Renew any membership
  30. Schedule plumbing check
  31. Say “But wait there’s more” to a customer