WrongnumberTalk to aHomeDepot/Lowe’scustomerBook a callfor asystem over10 yearsSay “OhGoodness”to acustomerReturningcall todispatchSpoke tocustomerwho’s firstname startswith a “G”ScheduleplumbingsalesScheduleanelectricalapptTransferto anotherCSRTake apaymentTake a callfromsomeonecancelingtheir apptScheduleplumbingcheckScheduleHVACSalesRoboCallTake transferfrom anotherCSRBe placedon hold byacustomerAsk acustomerabouttheir petSchedule aplumbingdemand/cloggeddrainReturningcall toSE/CATake a callfrom techwho calledwrong lineSpoke to acustomerwho’s lastname startswith a “W”SolicitorcallSchedule aninstall withdates fromdispatchCallerHangUpTalk tosomeonewith adispatchernameScheduleHVACdemandScheduleHVACtune upSay “Butwait there’smore” to acustomerSell/RenewanymembershipTalk to acustomerwith samename asCSRCustomerreschedulingapptWrongnumberTalk to aHomeDepot/Lowe’scustomerBook a callfor asystem over10 yearsSay “OhGoodness”to acustomerReturningcall todispatchSpoke tocustomerwho’s firstname startswith a “G”ScheduleplumbingsalesScheduleanelectricalapptTransferto anotherCSRTake apaymentTake a callfromsomeonecancelingtheir apptScheduleplumbingcheckScheduleHVACSalesRoboCallTake transferfrom anotherCSRBe placedon hold byacustomerAsk acustomerabouttheir petSchedule aplumbingdemand/cloggeddrainReturningcall toSE/CATake a callfrom techwho calledwrong lineSpoke to acustomerwho’s lastname startswith a “W”SolicitorcallSchedule aninstall withdates fromdispatchCallerHangUpTalk tosomeonewith adispatchernameScheduleHVACdemandScheduleHVACtune upSay “Butwait there’smore” to acustomerSell/RenewanymembershipTalk to acustomerwith samename asCSRCustomerreschedulingappt

Holiday Spirit Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong number
  2. Talk to a Home Depot/Lowe’s customer
  3. Book a call for a system over 10 years
  4. Say “Oh Goodness” to a customer
  5. Returning call to dispatch
  6. Spoke to customer who’s first name starts with a “G”
  7. Schedule plumbing sales
  8. Schedule an electrical appt
  9. Transfer to another CSR
  10. Take a payment
  11. Take a call from someone canceling their appt
  12. Schedule plumbing check
  13. Schedule HVAC Sales
  14. Robo Call
  15. Take transfer from another CSR
  16. Be placed on hold by a customer
  17. Ask a customer about their pet
  18. Schedule a plumbing demand/clogged drain
  19. Returning call to SE/CA
  20. Take a call from tech who called wrong line
  21. Spoke to a customer who’s last name starts with a “W”
  22. Solicitor call
  23. Schedule an install with dates from dispatch
  24. Caller Hang Up
  25. Talk to someone with a dispatcher name
  26. Schedule HVAC demand
  27. Schedule HVAC tune up
  28. Say “But wait there’s more” to a customer
  29. Sell/Renew any membership
  30. Talk to a customer with same name as CSR
  31. Customer rescheduling appt