ScheduleHVACtune upTake apaymentTalk to aHomeDepot/Lowe’scustomerCallerHangUpCustomerreschedulingapptSolicitorcallBe placedon hold byacustomerScheduleplumbingsalesTalk to acustomerwith samename asCSRTalk tosomeonewith adispatchernameReturningcall todispatchScheduleanelectricalapptReturningcall toSE/CATake transferfrom anotherCSRTransferto anotherCSRSpoke to acustomerwho’s lastname startswith a “W”ScheduleplumbingcheckScheduleHVACSalesRoboCallBook a callfor asystem over10 yearsScheduleHVACdemandSpoke tocustomerwho’s firstname startswith a “G”WrongnumberTake a callfrom techwho calledwrong lineTake a callfromsomeonecancelingtheir apptSay “OhGoodness”to acustomerAsk acustomerabouttheir petSay “Butwait there’smore” to acustomerSchedule aplumbingdemand/cloggeddrainSchedule aninstall withdates fromdispatchSell/RenewanymembershipScheduleHVACtune upTake apaymentTalk to aHomeDepot/Lowe’scustomerCallerHangUpCustomerreschedulingapptSolicitorcallBe placedon hold byacustomerScheduleplumbingsalesTalk to acustomerwith samename asCSRTalk tosomeonewith adispatchernameReturningcall todispatchScheduleanelectricalapptReturningcall toSE/CATake transferfrom anotherCSRTransferto anotherCSRSpoke to acustomerwho’s lastname startswith a “W”ScheduleplumbingcheckScheduleHVACSalesRoboCallBook a callfor asystem over10 yearsScheduleHVACdemandSpoke tocustomerwho’s firstname startswith a “G”WrongnumberTake a callfrom techwho calledwrong lineTake a callfromsomeonecancelingtheir apptSay “OhGoodness”to acustomerAsk acustomerabouttheir petSay “Butwait there’smore” to acustomerSchedule aplumbingdemand/cloggeddrainSchedule aninstall withdates fromdispatchSell/Renewanymembership

Holiday Spirit Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Schedule HVAC tune up
  2. Take a payment
  3. Talk to a Home Depot/Lowe’s customer
  4. Caller Hang Up
  5. Customer rescheduling appt
  6. Solicitor call
  7. Be placed on hold by a customer
  8. Schedule plumbing sales
  9. Talk to a customer with same name as CSR
  10. Talk to someone with a dispatcher name
  11. Returning call to dispatch
  12. Schedule an electrical appt
  13. Returning call to SE/CA
  14. Take transfer from another CSR
  15. Transfer to another CSR
  16. Spoke to a customer who’s last name starts with a “W”
  17. Schedule plumbing check
  18. Schedule HVAC Sales
  19. Robo Call
  20. Book a call for a system over 10 years
  21. Schedule HVAC demand
  22. Spoke to customer who’s first name starts with a “G”
  23. Wrong number
  24. Take a call from tech who called wrong line
  25. Take a call from someone canceling their appt
  26. Say “Oh Goodness” to a customer
  27. Ask a customer about their pet
  28. Say “But wait there’s more” to a customer
  29. Schedule a plumbing demand/clogged drain
  30. Schedule an install with dates from dispatch
  31. Sell/Renew any membership