Take a callfrom techwho calledwrong lineBook a callfor asystem over10 yearsReturningcall toSE/CAScheduleplumbingcheckScheduleplumbingsalesSay “OhGoodness”to acustomerScheduleHVACdemandScheduleanelectricalapptScheduleHVACSalesSpoke to acustomerwho’s lastname startswith a “W”Be placedon hold byacustomerWrongnumberAsk acustomerabouttheir petCallerHangUpScheduleHVACtune upTalk tosomeonewith adispatchernameSell/RenewanymembershipTalk to aHomeDepot/Lowe’scustomerSay “Butwait there’smore” to acustomerTake apaymentSchedule aplumbingdemand/cloggeddrainTalk to acustomerwith samename asCSRCustomerreschedulingapptReturningcall todispatchSpoke tocustomerwho’s firstname startswith a “G”Take transferfrom anotherCSRTake a callfromsomeonecancelingtheir apptSolicitorcallTransferto anotherCSRRoboCallSchedule aninstall withdates fromdispatchTake a callfrom techwho calledwrong lineBook a callfor asystem over10 yearsReturningcall toSE/CAScheduleplumbingcheckScheduleplumbingsalesSay “OhGoodness”to acustomerScheduleHVACdemandScheduleanelectricalapptScheduleHVACSalesSpoke to acustomerwho’s lastname startswith a “W”Be placedon hold byacustomerWrongnumberAsk acustomerabouttheir petCallerHangUpScheduleHVACtune upTalk tosomeonewith adispatchernameSell/RenewanymembershipTalk to aHomeDepot/Lowe’scustomerSay “Butwait there’smore” to acustomerTake apaymentSchedule aplumbingdemand/cloggeddrainTalk to acustomerwith samename asCSRCustomerreschedulingapptReturningcall todispatchSpoke tocustomerwho’s firstname startswith a “G”Take transferfrom anotherCSRTake a callfromsomeonecancelingtheir apptSolicitorcallTransferto anotherCSRRoboCallSchedule aninstall withdates fromdispatch

Holiday Spirit Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Take a call from tech who called wrong line
  2. Book a call for a system over 10 years
  3. Returning call to SE/CA
  4. Schedule plumbing check
  5. Schedule plumbing sales
  6. Say “Oh Goodness” to a customer
  7. Schedule HVAC demand
  8. Schedule an electrical appt
  9. Schedule HVAC Sales
  10. Spoke to a customer who’s last name starts with a “W”
  11. Be placed on hold by a customer
  12. Wrong number
  13. Ask a customer about their pet
  14. Caller Hang Up
  15. Schedule HVAC tune up
  16. Talk to someone with a dispatcher name
  17. Sell/Renew any membership
  18. Talk to a Home Depot/Lowe’s customer
  19. Say “But wait there’s more” to a customer
  20. Take a payment
  21. Schedule a plumbing demand/clogged drain
  22. Talk to a customer with same name as CSR
  23. Customer rescheduling appt
  24. Returning call to dispatch
  25. Spoke to customer who’s first name starts with a “G”
  26. Take transfer from another CSR
  27. Take a call from someone canceling their appt
  28. Solicitor call
  29. Transfer to another CSR
  30. Robo Call
  31. Schedule an install with dates from dispatch