Returningcall todispatchSchedule aplumbingdemand/cloggeddrainCustomerreschedulingapptSay “Butwait there’smore” to acustomerWrongnumberScheduleHVACSalesTransferto anotherCSRTake a callfrom techwho calledwrong lineAsk acustomerabouttheir petScheduleanelectricalapptTake transferfrom anotherCSRSchedule aninstall withdates fromdispatchTalk to acustomerwith samename asCSRBe placedon hold byacustomerTake apaymentScheduleplumbingcheckTalk tosomeonewith adispatchernameReturningcall toSE/CACallerHangUpScheduleplumbingsalesSpoke tocustomerwho’s firstname startswith a “G”Say “OhGoodness”to acustomerTake a callfromsomeonecancelingtheir apptScheduleHVACtune upSolicitorcallScheduleHVACdemandBook a callfor asystem over10 yearsTalk to aHomeDepot/Lowe’scustomerRoboCallSpoke to acustomerwho’s lastname startswith a “W”Sell/RenewanymembershipReturningcall todispatchSchedule aplumbingdemand/cloggeddrainCustomerreschedulingapptSay “Butwait there’smore” to acustomerWrongnumberScheduleHVACSalesTransferto anotherCSRTake a callfrom techwho calledwrong lineAsk acustomerabouttheir petScheduleanelectricalapptTake transferfrom anotherCSRSchedule aninstall withdates fromdispatchTalk to acustomerwith samename asCSRBe placedon hold byacustomerTake apaymentScheduleplumbingcheckTalk tosomeonewith adispatchernameReturningcall toSE/CACallerHangUpScheduleplumbingsalesSpoke tocustomerwho’s firstname startswith a “G”Say “OhGoodness”to acustomerTake a callfromsomeonecancelingtheir apptScheduleHVACtune upSolicitorcallScheduleHVACdemandBook a callfor asystem over10 yearsTalk to aHomeDepot/Lowe’scustomerRoboCallSpoke to acustomerwho’s lastname startswith a “W”Sell/Renewanymembership

Holiday Spirit Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Returning call to dispatch
  2. Schedule a plumbing demand/clogged drain
  3. Customer rescheduling appt
  4. Say “But wait there’s more” to a customer
  5. Wrong number
  6. Schedule HVAC Sales
  7. Transfer to another CSR
  8. Take a call from tech who called wrong line
  9. Ask a customer about their pet
  10. Schedule an electrical appt
  11. Take transfer from another CSR
  12. Schedule an install with dates from dispatch
  13. Talk to a customer with same name as CSR
  14. Be placed on hold by a customer
  15. Take a payment
  16. Schedule plumbing check
  17. Talk to someone with a dispatcher name
  18. Returning call to SE/CA
  19. Caller Hang Up
  20. Schedule plumbing sales
  21. Spoke to customer who’s first name starts with a “G”
  22. Say “Oh Goodness” to a customer
  23. Take a call from someone canceling their appt
  24. Schedule HVAC tune up
  25. Solicitor call
  26. Schedule HVAC demand
  27. Book a call for a system over 10 years
  28. Talk to a Home Depot/Lowe’s customer
  29. Robo Call
  30. Spoke to a customer who’s last name starts with a “W”
  31. Sell/Renew any membership