SolicitorcallAsk acustomerabouttheir petTalk to acustomerwith samename asCSRBe placedon hold byacustomerTake a call fromsomeonecanceling theirappt (save thecall pick anotherspot for free)Take apaymentScheduleanyelectricalapptScheduleHVACtune upCallerHangUpCustomerreschedulingapptSay “OhGoodness”to acustomerTalk tosomeonewith samename asdispatcherWrongnumberSell/RenewanymembershipReturningcall todispatchTransferto anotherCSRTake transferfrom anotherCSRBook a callfor asystem over10 yearsSchedule aninstall withdates fromdispatchReturningcall toSE/CASay “Butwait there’smore” to acustomerScheduleHVACdemandScheduleHVACSalesScheduleplumbingcheckScheduleplumbingsalesRoboCallSchedule aplumbingdemand/cloggeddrainSolicitorcallAsk acustomerabouttheir petTalk to acustomerwith samename asCSRBe placedon hold byacustomerTake a call fromsomeonecanceling theirappt (save thecall pick anotherspot for free)Take apaymentScheduleanyelectricalapptScheduleHVACtune upCallerHangUpCustomerreschedulingapptSay “OhGoodness”to acustomerTalk tosomeonewith samename asdispatcherWrongnumberSell/RenewanymembershipReturningcall todispatchTransferto anotherCSRTake transferfrom anotherCSRBook a callfor asystem over10 yearsSchedule aninstall withdates fromdispatchReturningcall toSE/CASay “Butwait there’smore” to acustomerScheduleHVACdemandScheduleHVACSalesScheduleplumbingcheckScheduleplumbingsalesRoboCallSchedule aplumbingdemand/cloggeddrain

Holiday Spirit Week Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Solicitor call
  2. Ask a customer about their pet
  3. Talk to a customer with same name as CSR
  4. Be placed on hold by a customer
  5. Take a call from someone canceling their appt (save the call pick another spot for free)
  6. Take a payment
  7. Schedule any electrical appt
  8. Schedule HVAC tune up
  9. Caller Hang Up
  10. Customer rescheduling appt
  11. Say “Oh Goodness” to a customer
  12. Talk to someone with same name as dispatcher
  13. Wrong number
  14. Sell/Renew any membership
  15. Returning call to dispatch
  16. Transfer to another CSR
  17. Take transfer from another CSR
  18. Book a call for a system over 10 years
  19. Schedule an install with dates from dispatch
  20. Returning call to SE/CA
  21. Say “But wait there’s more” to a customer
  22. Schedule HVAC demand
  23. Schedule HVAC Sales
  24. Schedule plumbing check
  25. Schedule plumbing sales
  26. Robo Call
  27. Schedule a plumbing demand/clogged drain