"I have ageneralquestion"An importantannouncementin the GeneralSpace"Havea greatday!"SomeoneCopy-Pastesmessagefrom anotherchatSmileyFaceEmoji isusedAM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeonemanuallyadded toChat SpaceTime offAccrualQuestionMultipleTSRs replyto same chatat same time"ResolvedinseparateIM"A joke aboutneedingmore coffee(or tea)TSR sendsa KCS link;adds "thisshould help""Oopswrongchat"AM statusis "Out ofOffice"WrongClientID givenMessagewith a lot ofexclamationpoints !!!Doesn’tsay ThankYouAM profilepicture isof their Petor AnimalChatgetsskipped"Let meask theclient""Whathave yousearchedin KCS"Brings inthe wrongpersonwith @TSRpraisesan AMQuestionaboutReportsAM advisedto submitSupportticketSomeoneusesThinkingemojiAM comesback to chat formore info abouta prior chat(same day)"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTYWavereactioninstead ofsaying hiTSR takesmultiplechats in arow"Ask inthe othermentorChat"ScreenshotShared forClarityMessageis EditedNo-onegrabs achat 5+minutesImportFailsMessageisDeletedAM doesn’thave aprofilepictureA referenceabout howbusy theweek/monthhas been"Knownissue"AM getsa phonecallBillingInquiry"What amI doingwrong?"TSR asks forclarificationon a mentorchat in TSRTeam Chat20 minuteslapsesbetweenincomingchatsAM advisedto submit amentorsessionMessagewrittenentirely inlowercaseSomeonemisspellssomeone'sname in areplyUnresponsive"Is thereanythingelse I canhelp youwith?'A holiday-specificemoji isusedMessagewith "…"MissingClientID"Apologiesfor anyconfusion"Chat abouta techoutage orglitch3 or morepeople jointhe space atthe sametimeRepliesoutsidetheThreadAMadvised tosubmit aprojectSendsa GIFSomeonere-opensa priorchat"I wasn’tsure whichchat to goto""Can youexit theaccount?""Quickquestion…"Someonereacts witha laughingemoji"Clientisupset"3 or morechatscome in atonceAM has 2 ormore emojisattached toname"Thankyou inAdvance(TIA)"Single emojias aresponse(not as areaction)Timesensitiverequest"ASAP" or"Urgent"UserLoginIssueAMstatus is"Busy"Someoneuses aPaychexAcronymAManswerstheir ownquestionSomeonereacts witha thumbsup emoji"I have ageneralquestion"An importantannouncementin the GeneralSpace"Havea greatday!"SomeoneCopy-Pastesmessagefrom anotherchatSmileyFaceEmoji isusedAM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeonemanuallyadded toChat SpaceTime offAccrualQuestionMultipleTSRs replyto same chatat same time"ResolvedinseparateIM"A joke aboutneedingmore coffee(or tea)TSR sendsa KCS link;adds "thisshould help""Oopswrongchat"AM statusis "Out ofOffice"WrongClientID givenMessagewith a lot ofexclamationpoints !!!Doesn’tsay ThankYouAM profilepicture isof their Petor AnimalChatgetsskipped"Let meask theclient""Whathave yousearchedin KCS"Brings inthe wrongpersonwith @TSRpraisesan AMQuestionaboutReportsAM advisedto submitSupportticketSomeoneusesThinkingemojiAM comesback to chat formore info abouta prior chat(same day)"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTYWavereactioninstead ofsaying hiTSR takesmultiplechats in arow"Ask inthe othermentorChat"ScreenshotShared forClarityMessageis EditedNo-onegrabs achat 5+minutesImportFailsMessageisDeletedAM doesn’thave aprofilepictureA referenceabout howbusy theweek/monthhas been"Knownissue"AM getsa phonecallBillingInquiry"What amI doingwrong?"TSR asks forclarificationon a mentorchat in TSRTeam Chat20 minuteslapsesbetweenincomingchatsAM advisedto submit amentorsessionMessagewrittenentirely inlowercaseSomeonemisspellssomeone'sname in areplyUnresponsive"Is thereanythingelse I canhelp youwith?'A holiday-specificemoji isusedMessagewith "…"MissingClientID"Apologiesfor anyconfusion"Chat abouta techoutage orglitch3 or morepeople jointhe space atthe sametimeRepliesoutsidetheThreadAMadvised tosubmit aprojectSendsa GIFSomeonere-opensa priorchat"I wasn’tsure whichchat to goto""Can youexit theaccount?""Quickquestion…"Someonereacts witha laughingemoji"Clientisupset"3 or morechatscome in atonceAM has 2 ormore emojisattached toname"Thankyou inAdvance(TIA)"Single emojias aresponse(not as areaction)Timesensitiverequest"ASAP" or"Urgent"UserLoginIssueAMstatus is"Busy"Someoneuses aPaychexAcronymAManswerstheir ownquestionSomeonereacts witha thumbsup emoji

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "I have a general question"
  2. An important announcement in the General Space
  3. "Have a great day!"
  4. Someone Copy-Pastes message from another chat
  5. Smiley Face Emoji is used
  6. AM adds additional info to their own thread before a TSR has grabbed it
  7. Someone manually added to Chat Space
  8. Time off Accrual Question
  9. Multiple TSRs reply to same chat at same time
  10. "Resolved in separate IM"
  11. A joke about needing more coffee (or tea)
  12. TSR sends a KCS link; adds "this should help"
  13. "Oops wrong chat"
  14. AM status is "Out of Office"
  15. Wrong Client ID given
  16. Message with a lot of exclamation points !!!
  17. Doesn’t say Thank You
  18. AM profile picture is of their Pet or Animal
  19. Chat gets skipped
  20. "Let me ask the client"
  21. "What have you searched in KCS"
  22. Brings in the wrong person with @
  23. TSR praises an AM
  24. Question about Reports
  25. AM advised to submit Support ticket
  26. Someone uses Thinking emoji
  27. AM comes back to chat for more info about a prior chat (same day)
  28. "I can take a look"
  29. Someone uses a shortcut like FYI; LMK or TY
  30. Wave reaction instead of saying hi
  31. TSR takes multiple chats in a row
  32. "Ask in the other mentor Chat"
  33. Screenshot Shared for Clarity
  34. Message is Edited
  35. No-one grabs a chat 5+ minutes
  36. Import Fails
  37. Message is Deleted
  38. AM doesn’t have a profile picture
  39. A reference about how busy the week/month has been
  40. "Known issue"
  41. AM gets a phone call
  42. Billing Inquiry
  43. "What am I doing wrong?"
  44. TSR asks for clarification on a mentor chat in TSR Team Chat
  45. 20 minutes lapses between incoming chats
  46. AM advised to submit a mentor session
  47. Message written entirely in lowercase
  48. Someone misspells someone's name in a reply
  49. Unresponsive
  50. "Is there anything else I can help you with?'
  51. A holiday-specific emoji is used
  52. Message with "…"
  53. Missing Client ID
  54. "Apologies for any confusion"
  55. Chat about a tech outage or glitch
  56. 3 or more people join the space at the same time
  57. Replies outside the Thread
  58. AM advised to submit a project
  59. Sends a GIF
  60. Someone re-opens a prior chat
  61. "I wasn’t sure which chat to go to"
  62. "Can you exit the account?"
  63. "Quick question…"
  64. Someone reacts with a laughing emoji
  65. "Client is upset"
  66. 3 or more chats come in at once
  67. AM has 2 or more emojis attached to name
  68. "Thank you in Advance (TIA)"
  69. Single emoji as a response (not as a reaction)
  70. Time sensitive request "ASAP" or "Urgent"
  71. User Login Issue
  72. AM status is "Busy"
  73. Someone uses a Paychex Acronym
  74. AM answers their own question
  75. Someone reacts with a thumbs up emoji