SomeoneusesThinkingemojiA joke aboutneedingmore coffee(or tea)"Quickquestion…"AM advisedto submit amentorsession"Can youexit theaccount?"Timesensitiverequest"ASAP" or"Urgent"AM comesback to chat formore info abouta prior chat(same day)No-onegrabs achat 5+minutesAM advisedto submitSupportticketSomeonereacts witha laughingemoji"What amI doingwrong?""Thankyou inAdvance(TIA)""Ask inthe othermentorChat""Havea greatday!"TSR takesmultiplechats in arow3 or morepeople jointhe space atthe sametime"ResolvedinseparateIM"Messagewith "…"Sendsa GIF"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTYBillingInquiryMessagewith a lot ofexclamationpoints !!!Someonemanuallyadded toChat SpaceWrongClientID givenWavereactioninstead ofsaying hiScreenshotShared forClarityChat abouta techoutage orglitchMultipleTSRs replyto same chatat same timeAMstatus is"Busy"20 minuteslapsesbetweenincomingchatsSomeoneCopy-Pastesmessagefrom anotherchatSmileyFaceEmoji isusedSingle emojias aresponse(not as areaction)Messageis EditedRepliesoutsidetheThreadAM has 2 ormore emojisattached tonameSomeonere-opensa priorchatSomeonereacts witha thumbsup emojiUserLoginIssueQuestionaboutReports"Apologiesfor anyconfusion""Whathave yousearchedin KCS""I have ageneralquestion"AMadvised tosubmit aprojectA referenceabout howbusy theweek/monthhas beenMissingClientID"I wasn’tsure whichchat to goto"Someoneuses aPaychexAcronymBrings inthe wrongpersonwith @"Let meask theclient"ImportFailsUnresponsiveChatgetsskippedTSR sendsa KCS link;adds "thisshould help"TSR asks forclarificationon a mentorchat in TSRTeam ChatAM addsadditional infoto their ownthread before aTSR hasgrabbed itDoesn’tsay ThankYouA holiday-specificemoji isusedAManswerstheir ownquestionAM profilepicture isof their Petor AnimalTime offAccrualQuestionAM doesn’thave aprofilepictureAn importantannouncementin the GeneralSpace"Oopswrongchat""Clientisupset"Someonemisspellssomeone'sname in areplyTSRpraisesan AM"Knownissue"AM statusis "Out ofOffice""Is thereanythingelse I canhelp youwith?'3 or morechatscome in atonceAM getsa phonecallMessagewrittenentirely inlowercaseMessageisDeletedSomeoneusesThinkingemojiA joke aboutneedingmore coffee(or tea)"Quickquestion…"AM advisedto submit amentorsession"Can youexit theaccount?"Timesensitiverequest"ASAP" or"Urgent"AM comesback to chat formore info abouta prior chat(same day)No-onegrabs achat 5+minutesAM advisedto submitSupportticketSomeonereacts witha laughingemoji"What amI doingwrong?""Thankyou inAdvance(TIA)""Ask inthe othermentorChat""Havea greatday!"TSR takesmultiplechats in arow3 or morepeople jointhe space atthe sametime"ResolvedinseparateIM"Messagewith "…"Sendsa GIF"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTYBillingInquiryMessagewith a lot ofexclamationpoints !!!Someonemanuallyadded toChat SpaceWrongClientID givenWavereactioninstead ofsaying hiScreenshotShared forClarityChat abouta techoutage orglitchMultipleTSRs replyto same chatat same timeAMstatus is"Busy"20 minuteslapsesbetweenincomingchatsSomeoneCopy-Pastesmessagefrom anotherchatSmileyFaceEmoji isusedSingle emojias aresponse(not as areaction)Messageis EditedRepliesoutsidetheThreadAM has 2 ormore emojisattached tonameSomeonere-opensa priorchatSomeonereacts witha thumbsup emojiUserLoginIssueQuestionaboutReports"Apologiesfor anyconfusion""Whathave yousearchedin KCS""I have ageneralquestion"AMadvised tosubmit aprojectA referenceabout howbusy theweek/monthhas beenMissingClientID"I wasn’tsure whichchat to goto"Someoneuses aPaychexAcronymBrings inthe wrongpersonwith @"Let meask theclient"ImportFailsUnresponsiveChatgetsskippedTSR sendsa KCS link;adds "thisshould help"TSR asks forclarificationon a mentorchat in TSRTeam ChatAM addsadditional infoto their ownthread before aTSR hasgrabbed itDoesn’tsay ThankYouA holiday-specificemoji isusedAManswerstheir ownquestionAM profilepicture isof their Petor AnimalTime offAccrualQuestionAM doesn’thave aprofilepictureAn importantannouncementin the GeneralSpace"Oopswrongchat""Clientisupset"Someonemisspellssomeone'sname in areplyTSRpraisesan AM"Knownissue"AM statusis "Out ofOffice""Is thereanythingelse I canhelp youwith?'3 or morechatscome in atonceAM getsa phonecallMessagewrittenentirely inlowercaseMessageisDeleted

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Someone uses Thinking emoji
  2. A joke about needing more coffee (or tea)
  3. "Quick question…"
  4. AM advised to submit a mentor session
  5. "Can you exit the account?"
  6. Time sensitive request "ASAP" or "Urgent"
  7. AM comes back to chat for more info about a prior chat (same day)
  8. No-one grabs a chat 5+ minutes
  9. AM advised to submit Support ticket
  10. Someone reacts with a laughing emoji
  11. "What am I doing wrong?"
  12. "Thank you in Advance (TIA)"
  13. "Ask in the other mentor Chat"
  14. "Have a great day!"
  15. TSR takes multiple chats in a row
  16. 3 or more people join the space at the same time
  17. "Resolved in separate IM"
  18. Message with "…"
  19. Sends a GIF
  20. "I can take a look"
  21. Someone uses a shortcut like FYI; LMK or TY
  22. Billing Inquiry
  23. Message with a lot of exclamation points !!!
  24. Someone manually added to Chat Space
  25. Wrong Client ID given
  26. Wave reaction instead of saying hi
  27. Screenshot Shared for Clarity
  28. Chat about a tech outage or glitch
  29. Multiple TSRs reply to same chat at same time
  30. AM status is "Busy"
  31. 20 minutes lapses between incoming chats
  32. Someone Copy-Pastes message from another chat
  33. Smiley Face Emoji is used
  34. Single emoji as a response (not as a reaction)
  35. Message is Edited
  36. Replies outside the Thread
  37. AM has 2 or more emojis attached to name
  38. Someone re-opens a prior chat
  39. Someone reacts with a thumbs up emoji
  40. User Login Issue
  41. Question about Reports
  42. "Apologies for any confusion"
  43. "What have you searched in KCS"
  44. "I have a general question"
  45. AM advised to submit a project
  46. A reference about how busy the week/month has been
  47. Missing Client ID
  48. "I wasn’t sure which chat to go to"
  49. Someone uses a Paychex Acronym
  50. Brings in the wrong person with @
  51. "Let me ask the client"
  52. Import Fails
  53. Unresponsive
  54. Chat gets skipped
  55. TSR sends a KCS link; adds "this should help"
  56. TSR asks for clarification on a mentor chat in TSR Team Chat
  57. AM adds additional info to their own thread before a TSR has grabbed it
  58. Doesn’t say Thank You
  59. A holiday-specific emoji is used
  60. AM answers their own question
  61. AM profile picture is of their Pet or Animal
  62. Time off Accrual Question
  63. AM doesn’t have a profile picture
  64. An important announcement in the General Space
  65. "Oops wrong chat"
  66. "Client is upset"
  67. Someone misspells someone's name in a reply
  68. TSR praises an AM
  69. "Known issue"
  70. AM status is "Out of Office"
  71. "Is there anything else I can help you with?'
  72. 3 or more chats come in at once
  73. AM gets a phone call
  74. Message written entirely in lowercase
  75. Message is Deleted