TSR takesmultiplechats in arowAM advisedto submitSupportticketTSR asks forclarificationon a mentorchat in TSRTeam Chat"Knownissue"Doesn’tsay ThankYouMessagewith "…"Someonereacts witha laughingemojiMessagewith a lot ofexclamationpoints !!!MessageisDeleted"Clientisupset"AM addsadditional infoto their ownthread before aTSR hasgrabbed itTSR sendsa KCS link;adds "thisshould help""I have ageneralquestion"3 or morepeople jointhe space atthe sametimeA referenceabout howbusy theweek/monthhas beenUserLoginIssueSomeoneuses aPaychexAcronymSomeonereacts witha thumbsup emoji"Can youexit theaccount?""I wasn’tsure whichchat to goto"UnresponsiveA holiday-specificemoji isusedRepliesoutsidetheThreadChatgetsskipped20 minuteslapsesbetweenincomingchats"Oopswrongchat""Is thereanythingelse I canhelp youwith?'"I cantake alook"BillingInquiryAM getsa phonecallQuestionaboutReportsAMadvised tosubmit aprojectAM statusis "Out ofOffice""Apologiesfor anyconfusion"SomeoneCopy-Pastesmessagefrom anotherchatTSRpraisesan AMBrings inthe wrongpersonwith @"Havea greatday!"AM comesback to chat formore info abouta prior chat(same day)"ResolvedinseparateIM"Someonemanuallyadded toChat SpaceAM profilepicture isof their Petor Animal3 or morechatscome in atonce"Thankyou inAdvance(TIA)"A joke aboutneedingmore coffee(or tea)ScreenshotShared forClarity"Whathave yousearchedin KCS"AMstatus is"Busy"AM has 2 ormore emojisattached tonameSomeoneuses ashortcut likeFYI; LMK orTYSomeonere-opensa priorchatImportFailsMissingClientID"Quickquestion…"Messagewrittenentirely inlowercaseTimesensitiverequest"ASAP" or"Urgent"Time offAccrualQuestionAn importantannouncementin the GeneralSpaceMessageis EditedSomeoneusesThinkingemojiWrongClientID givenWavereactioninstead ofsaying hiAM advisedto submit amentorsessionChat abouta techoutage orglitchSendsa GIFAManswerstheir ownquestion"Ask inthe othermentorChat""What amI doingwrong?"Someonemisspellssomeone'sname in areplySingle emojias aresponse(not as areaction)AM doesn’thave aprofilepictureNo-onegrabs achat 5+minutesSmileyFaceEmoji isusedMultipleTSRs replyto same chatat same time"Let meask theclient"TSR takesmultiplechats in arowAM advisedto submitSupportticketTSR asks forclarificationon a mentorchat in TSRTeam Chat"Knownissue"Doesn’tsay ThankYouMessagewith "…"Someonereacts witha laughingemojiMessagewith a lot ofexclamationpoints !!!MessageisDeleted"Clientisupset"AM addsadditional infoto their ownthread before aTSR hasgrabbed itTSR sendsa KCS link;adds "thisshould help""I have ageneralquestion"3 or morepeople jointhe space atthe sametimeA referenceabout howbusy theweek/monthhas beenUserLoginIssueSomeoneuses aPaychexAcronymSomeonereacts witha thumbsup emoji"Can youexit theaccount?""I wasn’tsure whichchat to goto"UnresponsiveA holiday-specificemoji isusedRepliesoutsidetheThreadChatgetsskipped20 minuteslapsesbetweenincomingchats"Oopswrongchat""Is thereanythingelse I canhelp youwith?'"I cantake alook"BillingInquiryAM getsa phonecallQuestionaboutReportsAMadvised tosubmit aprojectAM statusis "Out ofOffice""Apologiesfor anyconfusion"SomeoneCopy-Pastesmessagefrom anotherchatTSRpraisesan AMBrings inthe wrongpersonwith @"Havea greatday!"AM comesback to chat formore info abouta prior chat(same day)"ResolvedinseparateIM"Someonemanuallyadded toChat SpaceAM profilepicture isof their Petor Animal3 or morechatscome in atonce"Thankyou inAdvance(TIA)"A joke aboutneedingmore coffee(or tea)ScreenshotShared forClarity"Whathave yousearchedin KCS"AMstatus is"Busy"AM has 2 ormore emojisattached tonameSomeoneuses ashortcut likeFYI; LMK orTYSomeonere-opensa priorchatImportFailsMissingClientID"Quickquestion…"Messagewrittenentirely inlowercaseTimesensitiverequest"ASAP" or"Urgent"Time offAccrualQuestionAn importantannouncementin the GeneralSpaceMessageis EditedSomeoneusesThinkingemojiWrongClientID givenWavereactioninstead ofsaying hiAM advisedto submit amentorsessionChat abouta techoutage orglitchSendsa GIFAManswerstheir ownquestion"Ask inthe othermentorChat""What amI doingwrong?"Someonemisspellssomeone'sname in areplySingle emojias aresponse(not as areaction)AM doesn’thave aprofilepictureNo-onegrabs achat 5+minutesSmileyFaceEmoji isusedMultipleTSRs replyto same chatat same time"Let meask theclient"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
  1. TSR takes multiple chats in a row
  2. AM advised to submit Support ticket
  3. TSR asks for clarification on a mentor chat in TSR Team Chat
  4. "Known issue"
  5. Doesn’t say Thank You
  6. Message with "…"
  7. Someone reacts with a laughing emoji
  8. Message with a lot of exclamation points !!!
  9. Message is Deleted
  10. "Client is upset"
  11. AM adds additional info to their own thread before a TSR has grabbed it
  12. TSR sends a KCS link; adds "this should help"
  13. "I have a general question"
  14. 3 or more people join the space at the same time
  15. A reference about how busy the week/month has been
  16. User Login Issue
  17. Someone uses a Paychex Acronym
  18. Someone reacts with a thumbs up emoji
  19. "Can you exit the account?"
  20. "I wasn’t sure which chat to go to"
  21. Unresponsive
  22. A holiday-specific emoji is used
  23. Replies outside the Thread
  24. Chat gets skipped
  25. 20 minutes lapses between incoming chats
  26. "Oops wrong chat"
  27. "Is there anything else I can help you with?'
  28. "I can take a look"
  29. Billing Inquiry
  30. AM gets a phone call
  31. Question about Reports
  32. AM advised to submit a project
  33. AM status is "Out of Office"
  34. "Apologies for any confusion"
  35. Someone Copy-Pastes message from another chat
  36. TSR praises an AM
  37. Brings in the wrong person with @
  38. "Have a great day!"
  39. AM comes back to chat for more info about a prior chat (same day)
  40. "Resolved in separate IM"
  41. Someone manually added to Chat Space
  42. AM profile picture is of their Pet or Animal
  43. 3 or more chats come in at once
  44. "Thank you in Advance (TIA)"
  45. A joke about needing more coffee (or tea)
  46. Screenshot Shared for Clarity
  47. "What have you searched in KCS"
  48. AM status is "Busy"
  49. AM has 2 or more emojis attached to name
  50. Someone uses a shortcut like FYI; LMK or TY
  51. Someone re-opens a prior chat
  52. Import Fails
  53. Missing Client ID
  54. "Quick question…"
  55. Message written entirely in lowercase
  56. Time sensitive request "ASAP" or "Urgent"
  57. Time off Accrual Question
  58. An important announcement in the General Space
  59. Message is Edited
  60. Someone uses Thinking emoji
  61. Wrong Client ID given
  62. Wave reaction instead of saying hi
  63. AM advised to submit a mentor session
  64. Chat about a tech outage or glitch
  65. Sends a GIF
  66. AM answers their own question
  67. "Ask in the other mentor Chat"
  68. "What am I doing wrong?"
  69. Someone misspells someone's name in a reply
  70. Single emoji as a response (not as a reaction)
  71. AM doesn’t have a profile picture
  72. No-one grabs a chat 5+ minutes
  73. Smiley Face Emoji is used
  74. Multiple TSRs reply to same chat at same time
  75. "Let me ask the client"