"Thankyou inAdvance(TIA)"Timesensitiverequest"ASAP" or"Urgent"Single emojias aresponse(not as areaction)An importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatAM profilepicture isof their Petor AnimalAM has 2 ormore emojisattached toname"Ask inthe othermentorChat""Havea greatday!"Messagewrittenentirely inlowercaseMessageisDeletedWrongClientID given"Oopswrongchat"ScreenshotShared forClarity3 or morepeople jointhe space atthe sametime"Clientisupset"Messagewith "…"A holiday-specificemoji isusedBrings inthe wrongpersonwith @Someonere-opensa priorchatAM doesn’thave aprofilepictureBillingInquiryDoesn’tsay ThankYouWavereactioninstead ofsaying hiMessagewith a lot ofexclamationpoints !!!A joke aboutneedingmore coffee(or tea)TSRpraisesan AM"Quickquestion…""Apologiesfor anyconfusion"Unresponsive"ResolvedinseparateIM""I cantake alook"UserLoginIssueAM getsa phonecallQuestionaboutReportsSmileyFaceEmoji isusedChat abouta techoutage orglitch"I have ageneralquestion"SomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemoji3 or morechatscome in atonceA referenceabout howbusy theweek/monthhas beenAM statusis "Out ofOffice""Whathave yousearchedin KCS"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Can youexit theaccount?"MultipleTSRs replyto same chatat same time"Is thereanythingelse I canhelp youwith?'"What amI doingwrong?"No-onegrabs achat 5+minutesSendsa GIFChatgetsskippedAMstatus is"Busy"RepliesoutsidetheThreadTSR sendsa KCS link;adds "thisshould help"ImportFails"I wasn’tsure whichchat to goto"AManswerstheir ownquestionAM comesback to chat formore info abouta prior chat(same day)"Let meask theclient"Someonemanuallyadded toChat SpaceSomeonereacts witha thumbsup emojiTime offAccrualQuestionSomeoneuses aPaychexAcronymMessageis Edited"Knownissue"TSR takesmultiplechats in arowAM advisedto submitSupportticketSomeonemisspellssomeone'sname in areply20 minuteslapsesbetweenincomingchatsSomeoneuses ashortcut likeFYI; LMK orTYMissingClientIDAM advisedto submit amentorsessionAMadvised tosubmit aprojectSomeonereacts witha laughingemoji"Thankyou inAdvance(TIA)"Timesensitiverequest"ASAP" or"Urgent"Single emojias aresponse(not as areaction)An importantannouncementin the GeneralSpaceTSR asks forclarificationon a mentorchat in TSRTeam ChatAM profilepicture isof their Petor AnimalAM has 2 ormore emojisattached toname"Ask inthe othermentorChat""Havea greatday!"Messagewrittenentirely inlowercaseMessageisDeletedWrongClientID given"Oopswrongchat"ScreenshotShared forClarity3 or morepeople jointhe space atthe sametime"Clientisupset"Messagewith "…"A holiday-specificemoji isusedBrings inthe wrongpersonwith @Someonere-opensa priorchatAM doesn’thave aprofilepictureBillingInquiryDoesn’tsay ThankYouWavereactioninstead ofsaying hiMessagewith a lot ofexclamationpoints !!!A joke aboutneedingmore coffee(or tea)TSRpraisesan AM"Quickquestion…""Apologiesfor anyconfusion"Unresponsive"ResolvedinseparateIM""I cantake alook"UserLoginIssueAM getsa phonecallQuestionaboutReportsSmileyFaceEmoji isusedChat abouta techoutage orglitch"I have ageneralquestion"SomeoneCopy-Pastesmessagefrom anotherchatSomeoneusesThinkingemoji3 or morechatscome in atonceA referenceabout howbusy theweek/monthhas beenAM statusis "Out ofOffice""Whathave yousearchedin KCS"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Can youexit theaccount?"MultipleTSRs replyto same chatat same time"Is thereanythingelse I canhelp youwith?'"What amI doingwrong?"No-onegrabs achat 5+minutesSendsa GIFChatgetsskippedAMstatus is"Busy"RepliesoutsidetheThreadTSR sendsa KCS link;adds "thisshould help"ImportFails"I wasn’tsure whichchat to goto"AManswerstheir ownquestionAM comesback to chat formore info abouta prior chat(same day)"Let meask theclient"Someonemanuallyadded toChat SpaceSomeonereacts witha thumbsup emojiTime offAccrualQuestionSomeoneuses aPaychexAcronymMessageis Edited"Knownissue"TSR takesmultiplechats in arowAM advisedto submitSupportticketSomeonemisspellssomeone'sname in areply20 minuteslapsesbetweenincomingchatsSomeoneuses ashortcut likeFYI; LMK orTYMissingClientIDAM advisedto submit amentorsessionAMadvised tosubmit aprojectSomeonereacts witha laughingemoji

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Thank you in Advance (TIA)"
  2. Time sensitive request "ASAP" or "Urgent"
  3. Single emoji as a response (not as a reaction)
  4. An important announcement in the General Space
  5. TSR asks for clarification on a mentor chat in TSR Team Chat
  6. AM profile picture is of their Pet or Animal
  7. AM has 2 or more emojis attached to name
  8. "Ask in the other mentor Chat"
  9. "Have a great day!"
  10. Message written entirely in lowercase
  11. Message is Deleted
  12. Wrong Client ID given
  13. "Oops wrong chat"
  14. Screenshot Shared for Clarity
  15. 3 or more people join the space at the same time
  16. "Client is upset"
  17. Message with "…"
  18. A holiday-specific emoji is used
  19. Brings in the wrong person with @
  20. Someone re-opens a prior chat
  21. AM doesn’t have a profile picture
  22. Billing Inquiry
  23. Doesn’t say Thank You
  24. Wave reaction instead of saying hi
  25. Message with a lot of exclamation points !!!
  26. A joke about needing more coffee (or tea)
  27. TSR praises an AM
  28. "Quick question…"
  29. "Apologies for any confusion"
  30. Unresponsive
  31. "Resolved in separate IM"
  32. "I can take a look"
  33. User Login Issue
  34. AM gets a phone call
  35. Question about Reports
  36. Smiley Face Emoji is used
  37. Chat about a tech outage or glitch
  38. "I have a general question"
  39. Someone Copy-Pastes message from another chat
  40. Someone uses Thinking emoji
  41. 3 or more chats come in at once
  42. A reference about how busy the week/month has been
  43. AM status is "Out of Office"
  44. "What have you searched in KCS"
  45. AM adds additional info to their own thread before a TSR has grabbed it
  46. "Can you exit the account?"
  47. Multiple TSRs reply to same chat at same time
  48. "Is there anything else I can help you with?'
  49. "What am I doing wrong?"
  50. No-one grabs a chat 5+ minutes
  51. Sends a GIF
  52. Chat gets skipped
  53. AM status is "Busy"
  54. Replies outside the Thread
  55. TSR sends a KCS link; adds "this should help"
  56. Import Fails
  57. "I wasn’t sure which chat to go to"
  58. AM answers their own question
  59. AM comes back to chat for more info about a prior chat (same day)
  60. "Let me ask the client"
  61. Someone manually added to Chat Space
  62. Someone reacts with a thumbs up emoji
  63. Time off Accrual Question
  64. Someone uses a Paychex Acronym
  65. Message is Edited
  66. "Known issue"
  67. TSR takes multiple chats in a row
  68. AM advised to submit Support ticket
  69. Someone misspells someone's name in a reply
  70. 20 minutes lapses between incoming chats
  71. Someone uses a shortcut like FYI; LMK or TY
  72. Missing Client ID
  73. AM advised to submit a mentor session
  74. AM advised to submit a project
  75. Someone reacts with a laughing emoji