Messagewith "…"Someoneuses aPaychexAcronymTSR asks forclarificationon a mentorchat in TSRTeam ChatMissingClientID"ResolvedinseparateIM"AManswerstheir ownquestionBrings inthe wrongpersonwith @"Ask inthe othermentorChat""Whathave yousearchedin KCS"Someonereacts witha laughingemojiSmileyFaceEmoji isusedMessagewrittenentirely inlowercaseUserLoginIssue"Quickquestion…"AM comesback to chat formore info abouta prior chat(same day)"Let meask theclient""Apologiesfor anyconfusion"Someonere-opensa priorchat"What amI doingwrong?"3 or morepeople jointhe space atthe sametimeTSR takesmultiplechats in arowQuestionaboutReportsAMadvised tosubmit aprojectSomeoneusesThinkingemojiSendsa GIFScreenshotShared forClarityMessageis Edited"Oopswrongchat""I cantake alook"A joke aboutneedingmore coffee(or tea)BillingInquiryWrongClientID givenTSR sendsa KCS link;adds "thisshould help"Single emojias aresponse(not as areaction)Someoneuses ashortcut likeFYI; LMK orTYTime offAccrualQuestion20 minuteslapsesbetweenincomingchatsAM profilepicture isof their Petor AnimalAM getsa phonecallNo-onegrabs achat 5+minutesTimesensitiverequest"ASAP" or"Urgent"MultipleTSRs replyto same chatat same time"I wasn’tsure whichchat to goto"ChatgetsskippedImportFailsAM advisedto submit amentorsessionMessageisDeletedTSRpraisesan AMAM doesn’thave aprofilepictureAMstatus is"Busy"A referenceabout howbusy theweek/monthhas beenChat abouta techoutage orglitchAM statusis "Out ofOffice"Messagewith a lot ofexclamationpoints !!!"Is thereanythingelse I canhelp youwith?'Someonemanuallyadded toChat SpaceAn importantannouncementin the GeneralSpace"Can youexit theaccount?"Wavereactioninstead ofsaying hiAM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeoneCopy-Pastesmessagefrom anotherchatUnresponsiveRepliesoutsidetheThreadAM has 2 ormore emojisattached tonameA holiday-specificemoji isusedSomeonereacts witha thumbsup emoji"Knownissue"3 or morechatscome in atonce"Havea greatday!"Doesn’tsay ThankYou"Clientisupset""I have ageneralquestion"AM advisedto submitSupportticket"Thankyou inAdvance(TIA)"Someonemisspellssomeone'sname in areplyMessagewith "…"Someoneuses aPaychexAcronymTSR asks forclarificationon a mentorchat in TSRTeam ChatMissingClientID"ResolvedinseparateIM"AManswerstheir ownquestionBrings inthe wrongpersonwith @"Ask inthe othermentorChat""Whathave yousearchedin KCS"Someonereacts witha laughingemojiSmileyFaceEmoji isusedMessagewrittenentirely inlowercaseUserLoginIssue"Quickquestion…"AM comesback to chat formore info abouta prior chat(same day)"Let meask theclient""Apologiesfor anyconfusion"Someonere-opensa priorchat"What amI doingwrong?"3 or morepeople jointhe space atthe sametimeTSR takesmultiplechats in arowQuestionaboutReportsAMadvised tosubmit aprojectSomeoneusesThinkingemojiSendsa GIFScreenshotShared forClarityMessageis Edited"Oopswrongchat""I cantake alook"A joke aboutneedingmore coffee(or tea)BillingInquiryWrongClientID givenTSR sendsa KCS link;adds "thisshould help"Single emojias aresponse(not as areaction)Someoneuses ashortcut likeFYI; LMK orTYTime offAccrualQuestion20 minuteslapsesbetweenincomingchatsAM profilepicture isof their Petor AnimalAM getsa phonecallNo-onegrabs achat 5+minutesTimesensitiverequest"ASAP" or"Urgent"MultipleTSRs replyto same chatat same time"I wasn’tsure whichchat to goto"ChatgetsskippedImportFailsAM advisedto submit amentorsessionMessageisDeletedTSRpraisesan AMAM doesn’thave aprofilepictureAMstatus is"Busy"A referenceabout howbusy theweek/monthhas beenChat abouta techoutage orglitchAM statusis "Out ofOffice"Messagewith a lot ofexclamationpoints !!!"Is thereanythingelse I canhelp youwith?'Someonemanuallyadded toChat SpaceAn importantannouncementin the GeneralSpace"Can youexit theaccount?"Wavereactioninstead ofsaying hiAM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeoneCopy-Pastesmessagefrom anotherchatUnresponsiveRepliesoutsidetheThreadAM has 2 ormore emojisattached tonameA holiday-specificemoji isusedSomeonereacts witha thumbsup emoji"Knownissue"3 or morechatscome in atonce"Havea greatday!"Doesn’tsay ThankYou"Clientisupset""I have ageneralquestion"AM advisedto submitSupportticket"Thankyou inAdvance(TIA)"Someonemisspellssomeone'sname in areply

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Message with "…"
  2. Someone uses a Paychex Acronym
  3. TSR asks for clarification on a mentor chat in TSR Team Chat
  4. Missing Client ID
  5. "Resolved in separate IM"
  6. AM answers their own question
  7. Brings in the wrong person with @
  8. "Ask in the other mentor Chat"
  9. "What have you searched in KCS"
  10. Someone reacts with a laughing emoji
  11. Smiley Face Emoji is used
  12. Message written entirely in lowercase
  13. User Login Issue
  14. "Quick question…"
  15. AM comes back to chat for more info about a prior chat (same day)
  16. "Let me ask the client"
  17. "Apologies for any confusion"
  18. Someone re-opens a prior chat
  19. "What am I doing wrong?"
  20. 3 or more people join the space at the same time
  21. TSR takes multiple chats in a row
  22. Question about Reports
  23. AM advised to submit a project
  24. Someone uses Thinking emoji
  25. Sends a GIF
  26. Screenshot Shared for Clarity
  27. Message is Edited
  28. "Oops wrong chat"
  29. "I can take a look"
  30. A joke about needing more coffee (or tea)
  31. Billing Inquiry
  32. Wrong Client ID given
  33. TSR sends a KCS link; adds "this should help"
  34. Single emoji as a response (not as a reaction)
  35. Someone uses a shortcut like FYI; LMK or TY
  36. Time off Accrual Question
  37. 20 minutes lapses between incoming chats
  38. AM profile picture is of their Pet or Animal
  39. AM gets a phone call
  40. No-one grabs a chat 5+ minutes
  41. Time sensitive request "ASAP" or "Urgent"
  42. Multiple TSRs reply to same chat at same time
  43. "I wasn’t sure which chat to go to"
  44. Chat gets skipped
  45. Import Fails
  46. AM advised to submit a mentor session
  47. Message is Deleted
  48. TSR praises an AM
  49. AM doesn’t have a profile picture
  50. AM status is "Busy"
  51. A reference about how busy the week/month has been
  52. Chat about a tech outage or glitch
  53. AM status is "Out of Office"
  54. Message with a lot of exclamation points !!!
  55. "Is there anything else I can help you with?'
  56. Someone manually added to Chat Space
  57. An important announcement in the General Space
  58. "Can you exit the account?"
  59. Wave reaction instead of saying hi
  60. AM adds additional info to their own thread before a TSR has grabbed it
  61. Someone Copy-Pastes message from another chat
  62. Unresponsive
  63. Replies outside the Thread
  64. AM has 2 or more emojis attached to name
  65. A holiday-specific emoji is used
  66. Someone reacts with a thumbs up emoji
  67. "Known issue"
  68. 3 or more chats come in at once
  69. "Have a great day!"
  70. Doesn’t say Thank You
  71. "Client is upset"
  72. "I have a general question"
  73. AM advised to submit Support ticket
  74. "Thank you in Advance (TIA)"
  75. Someone misspells someone's name in a reply