Doesn’tsay ThankYouBillingInquiry"I cantake alook""I wasn’tsure whichchat to goto""Let meask theclient"AM advisedto submitSupportticketA referenceabout howbusy theweek/monthhas beenTSRpraisesan AMAM profilepicture isof their Petor AnimalAM comesback to chat formore info abouta prior chat(same day)SmileyFaceEmoji isusedSendsa GIF"Whathave yousearchedin KCS"ImportFailsAMadvised tosubmit aproject"Oopswrongchat"Messagewith a lot ofexclamationpoints !!!Someonemanuallyadded toChat SpaceAM advisedto submit amentorsessionScreenshotShared forClarityAM getsa phonecallChatgetsskippedAn importantannouncementin the GeneralSpaceChat abouta techoutage orglitchSomeoneuses aPaychexAcronymTime offAccrualQuestion"Is thereanythingelse I canhelp youwith?'TSR takesmultiplechats in arowSomeonereacts witha laughingemojiAM addsadditional infoto their ownthread before aTSR hasgrabbed itTimesensitiverequest"ASAP" or"Urgent""Thankyou inAdvance(TIA)""What amI doingwrong?""I have ageneralquestion"AM doesn’thave aprofilepictureUserLoginIssue"Clientisupset"A holiday-specificemoji isusedSomeonereacts witha thumbsup emojiRepliesoutsidetheThreadQuestionaboutReportsSomeoneuses ashortcut likeFYI; LMK orTY20 minuteslapsesbetweenincomingchatsWrongClientID given"Apologiesfor anyconfusion"AM statusis "Out ofOffice""Quickquestion…"MultipleTSRs replyto same chatat same timeTSR sendsa KCS link;adds "thisshould help""ResolvedinseparateIM"AManswerstheir ownquestion"Knownissue"MissingClientIDTSR asks forclarificationon a mentorchat in TSRTeam ChatMessageis EditedUnresponsiveBrings inthe wrongpersonwith @Messagewrittenentirely inlowercaseA joke aboutneedingmore coffee(or tea)Single emojias aresponse(not as areaction)AMstatus is"Busy"No-onegrabs achat 5+minutesAM has 2 ormore emojisattached tonameWavereactioninstead ofsaying hi"Havea greatday!"Someonemisspellssomeone'sname in areply3 or morepeople jointhe space atthe sametimeSomeonere-opensa priorchatSomeoneCopy-Pastesmessagefrom anotherchat3 or morechatscome in atonce"Can youexit theaccount?"SomeoneusesThinkingemojiMessagewith "…""Ask inthe othermentorChat"MessageisDeletedDoesn’tsay ThankYouBillingInquiry"I cantake alook""I wasn’tsure whichchat to goto""Let meask theclient"AM advisedto submitSupportticketA referenceabout howbusy theweek/monthhas beenTSRpraisesan AMAM profilepicture isof their Petor AnimalAM comesback to chat formore info abouta prior chat(same day)SmileyFaceEmoji isusedSendsa GIF"Whathave yousearchedin KCS"ImportFailsAMadvised tosubmit aproject"Oopswrongchat"Messagewith a lot ofexclamationpoints !!!Someonemanuallyadded toChat SpaceAM advisedto submit amentorsessionScreenshotShared forClarityAM getsa phonecallChatgetsskippedAn importantannouncementin the GeneralSpaceChat abouta techoutage orglitchSomeoneuses aPaychexAcronymTime offAccrualQuestion"Is thereanythingelse I canhelp youwith?'TSR takesmultiplechats in arowSomeonereacts witha laughingemojiAM addsadditional infoto their ownthread before aTSR hasgrabbed itTimesensitiverequest"ASAP" or"Urgent""Thankyou inAdvance(TIA)""What amI doingwrong?""I have ageneralquestion"AM doesn’thave aprofilepictureUserLoginIssue"Clientisupset"A holiday-specificemoji isusedSomeonereacts witha thumbsup emojiRepliesoutsidetheThreadQuestionaboutReportsSomeoneuses ashortcut likeFYI; LMK orTY20 minuteslapsesbetweenincomingchatsWrongClientID given"Apologiesfor anyconfusion"AM statusis "Out ofOffice""Quickquestion…"MultipleTSRs replyto same chatat same timeTSR sendsa KCS link;adds "thisshould help""ResolvedinseparateIM"AManswerstheir ownquestion"Knownissue"MissingClientIDTSR asks forclarificationon a mentorchat in TSRTeam ChatMessageis EditedUnresponsiveBrings inthe wrongpersonwith @Messagewrittenentirely inlowercaseA joke aboutneedingmore coffee(or tea)Single emojias aresponse(not as areaction)AMstatus is"Busy"No-onegrabs achat 5+minutesAM has 2 ormore emojisattached tonameWavereactioninstead ofsaying hi"Havea greatday!"Someonemisspellssomeone'sname in areply3 or morepeople jointhe space atthe sametimeSomeonere-opensa priorchatSomeoneCopy-Pastesmessagefrom anotherchat3 or morechatscome in atonce"Can youexit theaccount?"SomeoneusesThinkingemojiMessagewith "…""Ask inthe othermentorChat"MessageisDeleted

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Doesn’t say Thank You
  2. Billing Inquiry
  3. "I can take a look"
  4. "I wasn’t sure which chat to go to"
  5. "Let me ask the client"
  6. AM advised to submit Support ticket
  7. A reference about how busy the week/month has been
  8. TSR praises an AM
  9. AM profile picture is of their Pet or Animal
  10. AM comes back to chat for more info about a prior chat (same day)
  11. Smiley Face Emoji is used
  12. Sends a GIF
  13. "What have you searched in KCS"
  14. Import Fails
  15. AM advised to submit a project
  16. "Oops wrong chat"
  17. Message with a lot of exclamation points !!!
  18. Someone manually added to Chat Space
  19. AM advised to submit a mentor session
  20. Screenshot Shared for Clarity
  21. AM gets a phone call
  22. Chat gets skipped
  23. An important announcement in the General Space
  24. Chat about a tech outage or glitch
  25. Someone uses a Paychex Acronym
  26. Time off Accrual Question
  27. "Is there anything else I can help you with?'
  28. TSR takes multiple chats in a row
  29. Someone reacts with a laughing emoji
  30. AM adds additional info to their own thread before a TSR has grabbed it
  31. Time sensitive request "ASAP" or "Urgent"
  32. "Thank you in Advance (TIA)"
  33. "What am I doing wrong?"
  34. "I have a general question"
  35. AM doesn’t have a profile picture
  36. User Login Issue
  37. "Client is upset"
  38. A holiday-specific emoji is used
  39. Someone reacts with a thumbs up emoji
  40. Replies outside the Thread
  41. Question about Reports
  42. Someone uses a shortcut like FYI; LMK or TY
  43. 20 minutes lapses between incoming chats
  44. Wrong Client ID given
  45. "Apologies for any confusion"
  46. AM status is "Out of Office"
  47. "Quick question…"
  48. Multiple TSRs reply to same chat at same time
  49. TSR sends a KCS link; adds "this should help"
  50. "Resolved in separate IM"
  51. AM answers their own question
  52. "Known issue"
  53. Missing Client ID
  54. TSR asks for clarification on a mentor chat in TSR Team Chat
  55. Message is Edited
  56. Unresponsive
  57. Brings in the wrong person with @
  58. Message written entirely in lowercase
  59. A joke about needing more coffee (or tea)
  60. Single emoji as a response (not as a reaction)
  61. AM status is "Busy"
  62. No-one grabs a chat 5+ minutes
  63. AM has 2 or more emojis attached to name
  64. Wave reaction instead of saying hi
  65. "Have a great day!"
  66. Someone misspells someone's name in a reply
  67. 3 or more people join the space at the same time
  68. Someone re-opens a prior chat
  69. Someone Copy-Pastes message from another chat
  70. 3 or more chats come in at once
  71. "Can you exit the account?"
  72. Someone uses Thinking emoji
  73. Message with "…"
  74. "Ask in the other mentor Chat"
  75. Message is Deleted