Timesensitiverequest"ASAP" or"Urgent"3 or morechatscome in atonceAM getsa phonecall"I wasn’tsure whichchat to goto"ImportFails"ResolvedinseparateIM"Messagewith "…"Sendsa GIFSomeonere-opensa priorchatSomeoneuses ashortcut likeFYI; LMK orTYSmileyFaceEmoji isused"What amI doingwrong?"TSR sendsa KCS link;adds "thisshould help""Whathave yousearchedin KCS""Can youexit theaccount?"Someoneuses aPaychexAcronymRepliesoutsidetheThreadAM profilepicture isof their Petor AnimalAM comesback to chat formore info abouta prior chat(same day)"Is thereanythingelse I canhelp youwith?'No-onegrabs achat 5+minutesA referenceabout howbusy theweek/monthhas beenUserLoginIssueAM addsadditional infoto their ownthread before aTSR hasgrabbed it"Ask inthe othermentorChat"SomeoneusesThinkingemojiSomeonemisspellssomeone'sname in areplyTSR takesmultiplechats in arowQuestionaboutReportsAM has 2 ormore emojisattached tonameSomeonemanuallyadded toChat SpaceTSRpraisesan AMA joke aboutneedingmore coffee(or tea)MessageisDeletedAMadvised tosubmit aprojectMultipleTSRs replyto same chatat same time20 minuteslapsesbetweenincomingchats"Havea greatday!"Chat abouta techoutage orglitchAn importantannouncementin the GeneralSpaceDoesn’tsay ThankYouWrongClientID givenAM statusis "Out ofOffice""Clientisupset"ChatgetsskippedUnresponsiveSomeonereacts witha laughingemojiBrings inthe wrongpersonwith @"Knownissue"AM advisedto submit amentorsessionScreenshotShared forClarity"I cantake alook""Oopswrongchat"AM doesn’thave aprofilepictureMissingClientID"I have ageneralquestion"Someonereacts witha thumbsup emojiWavereactioninstead ofsaying hiSomeoneCopy-Pastesmessagefrom anotherchat"Quickquestion…"Messagewith a lot ofexclamationpoints !!!TSR asks forclarificationon a mentorchat in TSRTeam ChatAManswerstheir ownquestionAM advisedto submitSupportticketSingle emojias aresponse(not as areaction)AMstatus is"Busy""Apologiesfor anyconfusion""Thankyou inAdvance(TIA)"A holiday-specificemoji isused3 or morepeople jointhe space atthe sametimeBillingInquiryTime offAccrualQuestionMessagewrittenentirely inlowercaseMessageis Edited"Let meask theclient"Timesensitiverequest"ASAP" or"Urgent"3 or morechatscome in atonceAM getsa phonecall"I wasn’tsure whichchat to goto"ImportFails"ResolvedinseparateIM"Messagewith "…"Sendsa GIFSomeonere-opensa priorchatSomeoneuses ashortcut likeFYI; LMK orTYSmileyFaceEmoji isused"What amI doingwrong?"TSR sendsa KCS link;adds "thisshould help""Whathave yousearchedin KCS""Can youexit theaccount?"Someoneuses aPaychexAcronymRepliesoutsidetheThreadAM profilepicture isof their Petor AnimalAM comesback to chat formore info abouta prior chat(same day)"Is thereanythingelse I canhelp youwith?'No-onegrabs achat 5+minutesA referenceabout howbusy theweek/monthhas beenUserLoginIssueAM addsadditional infoto their ownthread before aTSR hasgrabbed it"Ask inthe othermentorChat"SomeoneusesThinkingemojiSomeonemisspellssomeone'sname in areplyTSR takesmultiplechats in arowQuestionaboutReportsAM has 2 ormore emojisattached tonameSomeonemanuallyadded toChat SpaceTSRpraisesan AMA joke aboutneedingmore coffee(or tea)MessageisDeletedAMadvised tosubmit aprojectMultipleTSRs replyto same chatat same time20 minuteslapsesbetweenincomingchats"Havea greatday!"Chat abouta techoutage orglitchAn importantannouncementin the GeneralSpaceDoesn’tsay ThankYouWrongClientID givenAM statusis "Out ofOffice""Clientisupset"ChatgetsskippedUnresponsiveSomeonereacts witha laughingemojiBrings inthe wrongpersonwith @"Knownissue"AM advisedto submit amentorsessionScreenshotShared forClarity"I cantake alook""Oopswrongchat"AM doesn’thave aprofilepictureMissingClientID"I have ageneralquestion"Someonereacts witha thumbsup emojiWavereactioninstead ofsaying hiSomeoneCopy-Pastesmessagefrom anotherchat"Quickquestion…"Messagewith a lot ofexclamationpoints !!!TSR asks forclarificationon a mentorchat in TSRTeam ChatAManswerstheir ownquestionAM advisedto submitSupportticketSingle emojias aresponse(not as areaction)AMstatus is"Busy""Apologiesfor anyconfusion""Thankyou inAdvance(TIA)"A holiday-specificemoji isused3 or morepeople jointhe space atthe sametimeBillingInquiryTime offAccrualQuestionMessagewrittenentirely inlowercaseMessageis Edited"Let meask theclient"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Time sensitive request "ASAP" or "Urgent"
  2. 3 or more chats come in at once
  3. AM gets a phone call
  4. "I wasn’t sure which chat to go to"
  5. Import Fails
  6. "Resolved in separate IM"
  7. Message with "…"
  8. Sends a GIF
  9. Someone re-opens a prior chat
  10. Someone uses a shortcut like FYI; LMK or TY
  11. Smiley Face Emoji is used
  12. "What am I doing wrong?"
  13. TSR sends a KCS link; adds "this should help"
  14. "What have you searched in KCS"
  15. "Can you exit the account?"
  16. Someone uses a Paychex Acronym
  17. Replies outside the Thread
  18. AM profile picture is of their Pet or Animal
  19. AM comes back to chat for more info about a prior chat (same day)
  20. "Is there anything else I can help you with?'
  21. No-one grabs a chat 5+ minutes
  22. A reference about how busy the week/month has been
  23. User Login Issue
  24. AM adds additional info to their own thread before a TSR has grabbed it
  25. "Ask in the other mentor Chat"
  26. Someone uses Thinking emoji
  27. Someone misspells someone's name in a reply
  28. TSR takes multiple chats in a row
  29. Question about Reports
  30. AM has 2 or more emojis attached to name
  31. Someone manually added to Chat Space
  32. TSR praises an AM
  33. A joke about needing more coffee (or tea)
  34. Message is Deleted
  35. AM advised to submit a project
  36. Multiple TSRs reply to same chat at same time
  37. 20 minutes lapses between incoming chats
  38. "Have a great day!"
  39. Chat about a tech outage or glitch
  40. An important announcement in the General Space
  41. Doesn’t say Thank You
  42. Wrong Client ID given
  43. AM status is "Out of Office"
  44. "Client is upset"
  45. Chat gets skipped
  46. Unresponsive
  47. Someone reacts with a laughing emoji
  48. Brings in the wrong person with @
  49. "Known issue"
  50. AM advised to submit a mentor session
  51. Screenshot Shared for Clarity
  52. "I can take a look"
  53. "Oops wrong chat"
  54. AM doesn’t have a profile picture
  55. Missing Client ID
  56. "I have a general question"
  57. Someone reacts with a thumbs up emoji
  58. Wave reaction instead of saying hi
  59. Someone Copy-Pastes message from another chat
  60. "Quick question…"
  61. Message with a lot of exclamation points !!!
  62. TSR asks for clarification on a mentor chat in TSR Team Chat
  63. AM answers their own question
  64. AM advised to submit Support ticket
  65. Single emoji as a response (not as a reaction)
  66. AM status is "Busy"
  67. "Apologies for any confusion"
  68. "Thank you in Advance (TIA)"
  69. A holiday-specific emoji is used
  70. 3 or more people join the space at the same time
  71. Billing Inquiry
  72. Time off Accrual Question
  73. Message written entirely in lowercase
  74. Message is Edited
  75. "Let me ask the client"