"ResolvedinseparateIM"AM getsa phonecallAM doesn’thave aprofilepicture"What amI doingwrong?"Sendsa GIF3 or morechatscome in atonceMultipleTSRs replyto same chatat same time"Thankyou inAdvance(TIA)"3 or morepeople jointhe space atthe sametimeDoesn’tsay ThankYouChatgetsskipped"Clientisupset"20 minuteslapsesbetweenincomingchatsUnresponsiveSingle emojias aresponse(not as areaction)AMadvised tosubmit aprojectMessageisDeletedAM comesback to chat formore info abouta prior chat(same day)"I have ageneralquestion"A holiday-specificemoji isusedTime offAccrualQuestionAM has 2 ormore emojisattached tonameNo-onegrabs achat 5+minutesSomeonere-opensa priorchatSomeoneuses aPaychexAcronymAM advisedto submit amentorsessionChat abouta techoutage orglitchMissingClientIDSmileyFaceEmoji isusedSomeonemisspellssomeone'sname in areply"Is thereanythingelse I canhelp youwith?'SomeoneCopy-Pastesmessagefrom anotherchatTSRpraisesan AMAMstatus is"Busy""Knownissue"RepliesoutsidetheThread"Apologiesfor anyconfusion"Timesensitiverequest"ASAP" or"Urgent""Whathave yousearchedin KCS"UserLoginIssueAn importantannouncementin the GeneralSpace"Can youexit theaccount?"AM profilepicture isof their Petor AnimalWrongClientID givenA joke aboutneedingmore coffee(or tea)"Havea greatday!"BillingInquiryBrings inthe wrongpersonwith @"Ask inthe othermentorChat"QuestionaboutReportsImportFailsWavereactioninstead ofsaying hiTSR asks forclarificationon a mentorchat in TSRTeam ChatSomeonereacts witha thumbsup emojiMessagewith a lot ofexclamationpoints !!!SomeoneusesThinkingemojiAM advisedto submitSupportticketAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM statusis "Out ofOffice"Someonemanuallyadded toChat SpaceA referenceabout howbusy theweek/monthhas beenMessageis EditedMessagewrittenentirely inlowercaseTSR sendsa KCS link;adds "thisshould help"AManswerstheir ownquestion"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTYTSR takesmultiplechats in arowSomeonereacts witha laughingemoji"Oopswrongchat""I wasn’tsure whichchat to goto"Messagewith "…"ScreenshotShared forClarity"Let meask theclient""Quickquestion…""ResolvedinseparateIM"AM getsa phonecallAM doesn’thave aprofilepicture"What amI doingwrong?"Sendsa GIF3 or morechatscome in atonceMultipleTSRs replyto same chatat same time"Thankyou inAdvance(TIA)"3 or morepeople jointhe space atthe sametimeDoesn’tsay ThankYouChatgetsskipped"Clientisupset"20 minuteslapsesbetweenincomingchatsUnresponsiveSingle emojias aresponse(not as areaction)AMadvised tosubmit aprojectMessageisDeletedAM comesback to chat formore info abouta prior chat(same day)"I have ageneralquestion"A holiday-specificemoji isusedTime offAccrualQuestionAM has 2 ormore emojisattached tonameNo-onegrabs achat 5+minutesSomeonere-opensa priorchatSomeoneuses aPaychexAcronymAM advisedto submit amentorsessionChat abouta techoutage orglitchMissingClientIDSmileyFaceEmoji isusedSomeonemisspellssomeone'sname in areply"Is thereanythingelse I canhelp youwith?'SomeoneCopy-Pastesmessagefrom anotherchatTSRpraisesan AMAMstatus is"Busy""Knownissue"RepliesoutsidetheThread"Apologiesfor anyconfusion"Timesensitiverequest"ASAP" or"Urgent""Whathave yousearchedin KCS"UserLoginIssueAn importantannouncementin the GeneralSpace"Can youexit theaccount?"AM profilepicture isof their Petor AnimalWrongClientID givenA joke aboutneedingmore coffee(or tea)"Havea greatday!"BillingInquiryBrings inthe wrongpersonwith @"Ask inthe othermentorChat"QuestionaboutReportsImportFailsWavereactioninstead ofsaying hiTSR asks forclarificationon a mentorchat in TSRTeam ChatSomeonereacts witha thumbsup emojiMessagewith a lot ofexclamationpoints !!!SomeoneusesThinkingemojiAM advisedto submitSupportticketAM addsadditional infoto their ownthread before aTSR hasgrabbed itAM statusis "Out ofOffice"Someonemanuallyadded toChat SpaceA referenceabout howbusy theweek/monthhas beenMessageis EditedMessagewrittenentirely inlowercaseTSR sendsa KCS link;adds "thisshould help"AManswerstheir ownquestion"I cantake alook"Someoneuses ashortcut likeFYI; LMK orTYTSR takesmultiplechats in arowSomeonereacts witha laughingemoji"Oopswrongchat""I wasn’tsure whichchat to goto"Messagewith "…"ScreenshotShared forClarity"Let meask theclient""Quickquestion…"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. "Resolved in separate IM"
  2. AM gets a phone call
  3. AM doesn’t have a profile picture
  4. "What am I doing wrong?"
  5. Sends a GIF
  6. 3 or more chats come in at once
  7. Multiple TSRs reply to same chat at same time
  8. "Thank you in Advance (TIA)"
  9. 3 or more people join the space at the same time
  10. Doesn’t say Thank You
  11. Chat gets skipped
  12. "Client is upset"
  13. 20 minutes lapses between incoming chats
  14. Unresponsive
  15. Single emoji as a response (not as a reaction)
  16. AM advised to submit a project
  17. Message is Deleted
  18. AM comes back to chat for more info about a prior chat (same day)
  19. "I have a general question"
  20. A holiday-specific emoji is used
  21. Time off Accrual Question
  22. AM has 2 or more emojis attached to name
  23. No-one grabs a chat 5+ minutes
  24. Someone re-opens a prior chat
  25. Someone uses a Paychex Acronym
  26. AM advised to submit a mentor session
  27. Chat about a tech outage or glitch
  28. Missing Client ID
  29. Smiley Face Emoji is used
  30. Someone misspells someone's name in a reply
  31. "Is there anything else I can help you with?'
  32. Someone Copy-Pastes message from another chat
  33. TSR praises an AM
  34. AM status is "Busy"
  35. "Known issue"
  36. Replies outside the Thread
  37. "Apologies for any confusion"
  38. Time sensitive request "ASAP" or "Urgent"
  39. "What have you searched in KCS"
  40. User Login Issue
  41. An important announcement in the General Space
  42. "Can you exit the account?"
  43. AM profile picture is of their Pet or Animal
  44. Wrong Client ID given
  45. A joke about needing more coffee (or tea)
  46. "Have a great day!"
  47. Billing Inquiry
  48. Brings in the wrong person with @
  49. "Ask in the other mentor Chat"
  50. Question about Reports
  51. Import Fails
  52. Wave reaction instead of saying hi
  53. TSR asks for clarification on a mentor chat in TSR Team Chat
  54. Someone reacts with a thumbs up emoji
  55. Message with a lot of exclamation points !!!
  56. Someone uses Thinking emoji
  57. AM advised to submit Support ticket
  58. AM adds additional info to their own thread before a TSR has grabbed it
  59. AM status is "Out of Office"
  60. Someone manually added to Chat Space
  61. A reference about how busy the week/month has been
  62. Message is Edited
  63. Message written entirely in lowercase
  64. TSR sends a KCS link; adds "this should help"
  65. AM answers their own question
  66. "I can take a look"
  67. Someone uses a shortcut like FYI; LMK or TY
  68. TSR takes multiple chats in a row
  69. Someone reacts with a laughing emoji
  70. "Oops wrong chat"
  71. "I wasn’t sure which chat to go to"
  72. Message with "…"
  73. Screenshot Shared for Clarity
  74. "Let me ask the client"
  75. "Quick question…"