UnresponsiveTSR sendsa KCS link;adds "thisshould help"Brings inthe wrongpersonwith @SmileyFaceEmoji isused"Can youexit theaccount?"AManswerstheir ownquestionAM advisedto submit amentorsession"Apologiesfor anyconfusion"AM getsa phonecall"Knownissue""I wasn’tsure whichchat to goto"A holiday-specificemoji isused3 or morepeople jointhe space atthe sametimeAM has 2 ormore emojisattached tonameSomeoneuses ashortcut likeFYI; LMK orTYSingle emojias aresponse(not as areaction)A joke aboutneedingmore coffee(or tea)AMstatus is"Busy"Wavereactioninstead ofsaying hiAM comesback to chat formore info abouta prior chat(same day)BillingInquiry"Thankyou inAdvance(TIA)"ImportFails"What amI doingwrong?"20 minuteslapsesbetweenincomingchats"Let meask theclient"AM profilepicture isof their Petor AnimalTSR takesmultiplechats in arowSomeonereacts witha laughingemoji"ResolvedinseparateIM"AM doesn’thave aprofilepictureMessageisDeleted"I have ageneralquestion"AM statusis "Out ofOffice"A referenceabout howbusy theweek/monthhas beenAn importantannouncementin the GeneralSpaceTimesensitiverequest"ASAP" or"Urgent"SomeoneCopy-Pastesmessagefrom anotherchatSendsa GIFDoesn’tsay ThankYou"I cantake alook"No-onegrabs achat 5+minutes"Ask inthe othermentorChat""Quickquestion…""Clientisupset"WrongClientID givenSomeonemanuallyadded toChat SpaceTSRpraisesan AM"Whathave yousearchedin KCS"3 or morechatscome in atonceMessageis EditedMessagewrittenentirely inlowercaseAMadvised tosubmit aprojectTime offAccrualQuestionSomeonere-opensa priorchatMessagewith a lot ofexclamationpoints !!!ChatgetsskippedAM advisedto submitSupportticket"Oopswrongchat"RepliesoutsidetheThreadSomeonemisspellssomeone'sname in areplyUserLoginIssue"Is thereanythingelse I canhelp youwith?'AM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeonereacts witha thumbsup emojiSomeoneusesThinkingemojiTSR asks forclarificationon a mentorchat in TSRTeam Chat"Havea greatday!"Messagewith "…"Chat abouta techoutage orglitchScreenshotShared forClaritySomeoneuses aPaychexAcronymQuestionaboutReportsMissingClientIDMultipleTSRs replyto same chatat same timeUnresponsiveTSR sendsa KCS link;adds "thisshould help"Brings inthe wrongpersonwith @SmileyFaceEmoji isused"Can youexit theaccount?"AManswerstheir ownquestionAM advisedto submit amentorsession"Apologiesfor anyconfusion"AM getsa phonecall"Knownissue""I wasn’tsure whichchat to goto"A holiday-specificemoji isused3 or morepeople jointhe space atthe sametimeAM has 2 ormore emojisattached tonameSomeoneuses ashortcut likeFYI; LMK orTYSingle emojias aresponse(not as areaction)A joke aboutneedingmore coffee(or tea)AMstatus is"Busy"Wavereactioninstead ofsaying hiAM comesback to chat formore info abouta prior chat(same day)BillingInquiry"Thankyou inAdvance(TIA)"ImportFails"What amI doingwrong?"20 minuteslapsesbetweenincomingchats"Let meask theclient"AM profilepicture isof their Petor AnimalTSR takesmultiplechats in arowSomeonereacts witha laughingemoji"ResolvedinseparateIM"AM doesn’thave aprofilepictureMessageisDeleted"I have ageneralquestion"AM statusis "Out ofOffice"A referenceabout howbusy theweek/monthhas beenAn importantannouncementin the GeneralSpaceTimesensitiverequest"ASAP" or"Urgent"SomeoneCopy-Pastesmessagefrom anotherchatSendsa GIFDoesn’tsay ThankYou"I cantake alook"No-onegrabs achat 5+minutes"Ask inthe othermentorChat""Quickquestion…""Clientisupset"WrongClientID givenSomeonemanuallyadded toChat SpaceTSRpraisesan AM"Whathave yousearchedin KCS"3 or morechatscome in atonceMessageis EditedMessagewrittenentirely inlowercaseAMadvised tosubmit aprojectTime offAccrualQuestionSomeonere-opensa priorchatMessagewith a lot ofexclamationpoints !!!ChatgetsskippedAM advisedto submitSupportticket"Oopswrongchat"RepliesoutsidetheThreadSomeonemisspellssomeone'sname in areplyUserLoginIssue"Is thereanythingelse I canhelp youwith?'AM addsadditional infoto their ownthread before aTSR hasgrabbed itSomeonereacts witha thumbsup emojiSomeoneusesThinkingemojiTSR asks forclarificationon a mentorchat in TSRTeam Chat"Havea greatday!"Messagewith "…"Chat abouta techoutage orglitchScreenshotShared forClaritySomeoneuses aPaychexAcronymQuestionaboutReportsMissingClientIDMultipleTSRs replyto same chatat same time

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Unresponsive
  2. TSR sends a KCS link; adds "this should help"
  3. Brings in the wrong person with @
  4. Smiley Face Emoji is used
  5. "Can you exit the account?"
  6. AM answers their own question
  7. AM advised to submit a mentor session
  8. "Apologies for any confusion"
  9. AM gets a phone call
  10. "Known issue"
  11. "I wasn’t sure which chat to go to"
  12. A holiday-specific emoji is used
  13. 3 or more people join the space at the same time
  14. AM has 2 or more emojis attached to name
  15. Someone uses a shortcut like FYI; LMK or TY
  16. Single emoji as a response (not as a reaction)
  17. A joke about needing more coffee (or tea)
  18. AM status is "Busy"
  19. Wave reaction instead of saying hi
  20. AM comes back to chat for more info about a prior chat (same day)
  21. Billing Inquiry
  22. "Thank you in Advance (TIA)"
  23. Import Fails
  24. "What am I doing wrong?"
  25. 20 minutes lapses between incoming chats
  26. "Let me ask the client"
  27. AM profile picture is of their Pet or Animal
  28. TSR takes multiple chats in a row
  29. Someone reacts with a laughing emoji
  30. "Resolved in separate IM"
  31. AM doesn’t have a profile picture
  32. Message is Deleted
  33. "I have a general question"
  34. AM status is "Out of Office"
  35. A reference about how busy the week/month has been
  36. An important announcement in the General Space
  37. Time sensitive request "ASAP" or "Urgent"
  38. Someone Copy-Pastes message from another chat
  39. Sends a GIF
  40. Doesn’t say Thank You
  41. "I can take a look"
  42. No-one grabs a chat 5+ minutes
  43. "Ask in the other mentor Chat"
  44. "Quick question…"
  45. "Client is upset"
  46. Wrong Client ID given
  47. Someone manually added to Chat Space
  48. TSR praises an AM
  49. "What have you searched in KCS"
  50. 3 or more chats come in at once
  51. Message is Edited
  52. Message written entirely in lowercase
  53. AM advised to submit a project
  54. Time off Accrual Question
  55. Someone re-opens a prior chat
  56. Message with a lot of exclamation points !!!
  57. Chat gets skipped
  58. AM advised to submit Support ticket
  59. "Oops wrong chat"
  60. Replies outside the Thread
  61. Someone misspells someone's name in a reply
  62. User Login Issue
  63. "Is there anything else I can help you with?'
  64. AM adds additional info to their own thread before a TSR has grabbed it
  65. Someone reacts with a thumbs up emoji
  66. Someone uses Thinking emoji
  67. TSR asks for clarification on a mentor chat in TSR Team Chat
  68. "Have a great day!"
  69. Message with "…"
  70. Chat about a tech outage or glitch
  71. Screenshot Shared for Clarity
  72. Someone uses a Paychex Acronym
  73. Question about Reports
  74. Missing Client ID
  75. Multiple TSRs reply to same chat at same time