3 or morechatscome in atonceWrongClientID givenAM comesback to chat formore info abouta prior chat(same day)"What amI doingwrong?"Wavereactioninstead ofsaying hiSomeonereacts witha thumbsup emojiChat abouta techoutage orglitch"Clientisupset""Thankyou inAdvance(TIA)""Havea greatday!"Time offAccrualQuestionScreenshotShared forClarity20 minuteslapsesbetweenincomingchatsUserLoginIssueMessagewith a lot ofexclamationpoints !!!Unresponsive"Oopswrongchat"AM doesn’thave aprofilepictureImportFailsSendsa GIFSomeoneuses ashortcut likeFYI; LMK orTYMessageisDeleted"Apologiesfor anyconfusion"An importantannouncementin the GeneralSpaceMultipleTSRs replyto same chatat same timeAM getsa phonecallDoesn’tsay ThankYou"Quickquestion…""ResolvedinseparateIM""I wasn’tsure whichchat to goto"AM advisedto submit amentorsessionBillingInquiryNo-onegrabs achat 5+minutesMessageis EditedA referenceabout howbusy theweek/monthhas been"Knownissue"A joke aboutneedingmore coffee(or tea)Someonemisspellssomeone'sname in areplyAM addsadditional infoto their ownthread before aTSR hasgrabbed itTSR sendsa KCS link;adds "thisshould help"AM advisedto submitSupportticketAMstatus is"Busy"SomeoneCopy-Pastesmessagefrom anotherchat"I have ageneralquestion""Let meask theclient"SomeoneusesThinkingemojiBrings inthe wrongpersonwith @AM statusis "Out ofOffice"QuestionaboutReports"Is thereanythingelse I canhelp youwith?'AM profilepicture isof their Petor Animal"Ask inthe othermentorChat"TSR takesmultiplechats in arowSomeonereacts witha laughingemojiSomeoneuses aPaychexAcronymAM has 2 ormore emojisattached toname"Can youexit theaccount?"TSR asks forclarificationon a mentorchat in TSRTeam ChatChatgetsskippedRepliesoutsidetheThreadAManswerstheir ownquestionSomeonemanuallyadded toChat SpaceTimesensitiverequest"ASAP" or"Urgent"Messagewith "…"Messagewrittenentirely inlowercase3 or morepeople jointhe space atthe sametimeSomeonere-opensa priorchat"I cantake alook"Single emojias aresponse(not as areaction)SmileyFaceEmoji isusedTSRpraisesan AMAMadvised tosubmit aprojectA holiday-specificemoji isusedMissingClientID"Whathave yousearchedin KCS"3 or morechatscome in atonceWrongClientID givenAM comesback to chat formore info abouta prior chat(same day)"What amI doingwrong?"Wavereactioninstead ofsaying hiSomeonereacts witha thumbsup emojiChat abouta techoutage orglitch"Clientisupset""Thankyou inAdvance(TIA)""Havea greatday!"Time offAccrualQuestionScreenshotShared forClarity20 minuteslapsesbetweenincomingchatsUserLoginIssueMessagewith a lot ofexclamationpoints !!!Unresponsive"Oopswrongchat"AM doesn’thave aprofilepictureImportFailsSendsa GIFSomeoneuses ashortcut likeFYI; LMK orTYMessageisDeleted"Apologiesfor anyconfusion"An importantannouncementin the GeneralSpaceMultipleTSRs replyto same chatat same timeAM getsa phonecallDoesn’tsay ThankYou"Quickquestion…""ResolvedinseparateIM""I wasn’tsure whichchat to goto"AM advisedto submit amentorsessionBillingInquiryNo-onegrabs achat 5+minutesMessageis EditedA referenceabout howbusy theweek/monthhas been"Knownissue"A joke aboutneedingmore coffee(or tea)Someonemisspellssomeone'sname in areplyAM addsadditional infoto their ownthread before aTSR hasgrabbed itTSR sendsa KCS link;adds "thisshould help"AM advisedto submitSupportticketAMstatus is"Busy"SomeoneCopy-Pastesmessagefrom anotherchat"I have ageneralquestion""Let meask theclient"SomeoneusesThinkingemojiBrings inthe wrongpersonwith @AM statusis "Out ofOffice"QuestionaboutReports"Is thereanythingelse I canhelp youwith?'AM profilepicture isof their Petor Animal"Ask inthe othermentorChat"TSR takesmultiplechats in arowSomeonereacts witha laughingemojiSomeoneuses aPaychexAcronymAM has 2 ormore emojisattached toname"Can youexit theaccount?"TSR asks forclarificationon a mentorchat in TSRTeam ChatChatgetsskippedRepliesoutsidetheThreadAManswerstheir ownquestionSomeonemanuallyadded toChat SpaceTimesensitiverequest"ASAP" or"Urgent"Messagewith "…"Messagewrittenentirely inlowercase3 or morepeople jointhe space atthe sametimeSomeonere-opensa priorchat"I cantake alook"Single emojias aresponse(not as areaction)SmileyFaceEmoji isusedTSRpraisesan AMAMadvised tosubmit aprojectA holiday-specificemoji isusedMissingClientID"Whathave yousearchedin KCS"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 or more chats come in at once
  2. Wrong Client ID given
  3. AM comes back to chat for more info about a prior chat (same day)
  4. "What am I doing wrong?"
  5. Wave reaction instead of saying hi
  6. Someone reacts with a thumbs up emoji
  7. Chat about a tech outage or glitch
  8. "Client is upset"
  9. "Thank you in Advance (TIA)"
  10. "Have a great day!"
  11. Time off Accrual Question
  12. Screenshot Shared for Clarity
  13. 20 minutes lapses between incoming chats
  14. User Login Issue
  15. Message with a lot of exclamation points !!!
  16. Unresponsive
  17. "Oops wrong chat"
  18. AM doesn’t have a profile picture
  19. Import Fails
  20. Sends a GIF
  21. Someone uses a shortcut like FYI; LMK or TY
  22. Message is Deleted
  23. "Apologies for any confusion"
  24. An important announcement in the General Space
  25. Multiple TSRs reply to same chat at same time
  26. AM gets a phone call
  27. Doesn’t say Thank You
  28. "Quick question…"
  29. "Resolved in separate IM"
  30. "I wasn’t sure which chat to go to"
  31. AM advised to submit a mentor session
  32. Billing Inquiry
  33. No-one grabs a chat 5+ minutes
  34. Message is Edited
  35. A reference about how busy the week/month has been
  36. "Known issue"
  37. A joke about needing more coffee (or tea)
  38. Someone misspells someone's name in a reply
  39. AM adds additional info to their own thread before a TSR has grabbed it
  40. TSR sends a KCS link; adds "this should help"
  41. AM advised to submit Support ticket
  42. AM status is "Busy"
  43. Someone Copy-Pastes message from another chat
  44. "I have a general question"
  45. "Let me ask the client"
  46. Someone uses Thinking emoji
  47. Brings in the wrong person with @
  48. AM status is "Out of Office"
  49. Question about Reports
  50. "Is there anything else I can help you with?'
  51. AM profile picture is of their Pet or Animal
  52. "Ask in the other mentor Chat"
  53. TSR takes multiple chats in a row
  54. Someone reacts with a laughing emoji
  55. Someone uses a Paychex Acronym
  56. AM has 2 or more emojis attached to name
  57. "Can you exit the account?"
  58. TSR asks for clarification on a mentor chat in TSR Team Chat
  59. Chat gets skipped
  60. Replies outside the Thread
  61. AM answers their own question
  62. Someone manually added to Chat Space
  63. Time sensitive request "ASAP" or "Urgent"
  64. Message with "…"
  65. Message written entirely in lowercase
  66. 3 or more people join the space at the same time
  67. Someone re-opens a prior chat
  68. "I can take a look"
  69. Single emoji as a response (not as a reaction)
  70. Smiley Face Emoji is used
  71. TSR praises an AM
  72. AM advised to submit a project
  73. A holiday-specific emoji is used
  74. Missing Client ID
  75. "What have you searched in KCS"