RepliesoutsidetheThreadMessagewith "…"Unresponsive"Apologiesfor anyconfusion"ImportFails"Is thereanythingelse I canhelp youwith?'MultipleTSRs replyto same chatat same time"Havea greatday!"AMadvised tosubmit aprojectAManswerstheir ownquestionAM advisedto submit amentorsessionAM comesback to chat formore info abouta prior chat(same day)"ResolvedinseparateIM"A holiday-specificemoji isusedAn importantannouncementin the GeneralSpace"Quickquestion…"No-onegrabs achat 5+minutes"Knownissue"Timesensitiverequest"ASAP" or"Urgent"TSR asks forclarificationon a mentorchat in TSRTeam Chat"I wasn’tsure whichchat to goto"AM doesn’thave aprofilepictureAM profilepicture isof their Petor AnimalBillingInquiry"Whathave yousearchedin KCS"WrongClientID givenScreenshotShared forClarityMessagewrittenentirely inlowercaseSomeoneuses ashortcut likeFYI; LMK orTYTime offAccrualQuestionMessageis EditedTSRpraisesan AM20 minuteslapsesbetweenincomingchatsTSR takesmultiplechats in arowWavereactioninstead ofsaying hi"Ask inthe othermentorChat"Someonemanuallyadded toChat SpaceMessagewith a lot ofexclamationpoints !!!Brings inthe wrongpersonwith @AM getsa phonecallTSR sendsa KCS link;adds "thisshould help"Chat abouta techoutage orglitchAM has 2 ormore emojisattached tonameQuestionaboutReportsSomeonereacts witha laughingemoji3 or morepeople jointhe space atthe sametime3 or morechatscome in atonceSomeoneCopy-Pastesmessagefrom anotherchatSingle emojias aresponse(not as areaction)SomeoneusesThinkingemoji"I cantake alook"AM advisedto submitSupportticketAM statusis "Out ofOffice"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Let meask theclient"Someonere-opensa priorchat"Oopswrongchat"Sendsa GIFSomeonemisspellssomeone'sname in areply"What amI doingwrong?"Someonereacts witha thumbsup emojiChatgetsskippedSomeoneuses aPaychexAcronymAMstatus is"Busy"MessageisDeleted"Can youexit theaccount?"A joke aboutneedingmore coffee(or tea)A referenceabout howbusy theweek/monthhas been"Clientisupset"Doesn’tsay ThankYou"I have ageneralquestion"MissingClientIDSmileyFaceEmoji isusedUserLoginIssue"Thankyou inAdvance(TIA)"RepliesoutsidetheThreadMessagewith "…"Unresponsive"Apologiesfor anyconfusion"ImportFails"Is thereanythingelse I canhelp youwith?'MultipleTSRs replyto same chatat same time"Havea greatday!"AMadvised tosubmit aprojectAManswerstheir ownquestionAM advisedto submit amentorsessionAM comesback to chat formore info abouta prior chat(same day)"ResolvedinseparateIM"A holiday-specificemoji isusedAn importantannouncementin the GeneralSpace"Quickquestion…"No-onegrabs achat 5+minutes"Knownissue"Timesensitiverequest"ASAP" or"Urgent"TSR asks forclarificationon a mentorchat in TSRTeam Chat"I wasn’tsure whichchat to goto"AM doesn’thave aprofilepictureAM profilepicture isof their Petor AnimalBillingInquiry"Whathave yousearchedin KCS"WrongClientID givenScreenshotShared forClarityMessagewrittenentirely inlowercaseSomeoneuses ashortcut likeFYI; LMK orTYTime offAccrualQuestionMessageis EditedTSRpraisesan AM20 minuteslapsesbetweenincomingchatsTSR takesmultiplechats in arowWavereactioninstead ofsaying hi"Ask inthe othermentorChat"Someonemanuallyadded toChat SpaceMessagewith a lot ofexclamationpoints !!!Brings inthe wrongpersonwith @AM getsa phonecallTSR sendsa KCS link;adds "thisshould help"Chat abouta techoutage orglitchAM has 2 ormore emojisattached tonameQuestionaboutReportsSomeonereacts witha laughingemoji3 or morepeople jointhe space atthe sametime3 or morechatscome in atonceSomeoneCopy-Pastesmessagefrom anotherchatSingle emojias aresponse(not as areaction)SomeoneusesThinkingemoji"I cantake alook"AM advisedto submitSupportticketAM statusis "Out ofOffice"AM addsadditional infoto their ownthread before aTSR hasgrabbed it"Let meask theclient"Someonere-opensa priorchat"Oopswrongchat"Sendsa GIFSomeonemisspellssomeone'sname in areply"What amI doingwrong?"Someonereacts witha thumbsup emojiChatgetsskippedSomeoneuses aPaychexAcronymAMstatus is"Busy"MessageisDeleted"Can youexit theaccount?"A joke aboutneedingmore coffee(or tea)A referenceabout howbusy theweek/monthhas been"Clientisupset"Doesn’tsay ThankYou"I have ageneralquestion"MissingClientIDSmileyFaceEmoji isusedUserLoginIssue"Thankyou inAdvance(TIA)"

Mentor Chat Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Replies outside the Thread
  2. Message with "…"
  3. Unresponsive
  4. "Apologies for any confusion"
  5. Import Fails
  6. "Is there anything else I can help you with?'
  7. Multiple TSRs reply to same chat at same time
  8. "Have a great day!"
  9. AM advised to submit a project
  10. AM answers their own question
  11. AM advised to submit a mentor session
  12. AM comes back to chat for more info about a prior chat (same day)
  13. "Resolved in separate IM"
  14. A holiday-specific emoji is used
  15. An important announcement in the General Space
  16. "Quick question…"
  17. No-one grabs a chat 5+ minutes
  18. "Known issue"
  19. Time sensitive request "ASAP" or "Urgent"
  20. TSR asks for clarification on a mentor chat in TSR Team Chat
  21. "I wasn’t sure which chat to go to"
  22. AM doesn’t have a profile picture
  23. AM profile picture is of their Pet or Animal
  24. Billing Inquiry
  25. "What have you searched in KCS"
  26. Wrong Client ID given
  27. Screenshot Shared for Clarity
  28. Message written entirely in lowercase
  29. Someone uses a shortcut like FYI; LMK or TY
  30. Time off Accrual Question
  31. Message is Edited
  32. TSR praises an AM
  33. 20 minutes lapses between incoming chats
  34. TSR takes multiple chats in a row
  35. Wave reaction instead of saying hi
  36. "Ask in the other mentor Chat"
  37. Someone manually added to Chat Space
  38. Message with a lot of exclamation points !!!
  39. Brings in the wrong person with @
  40. AM gets a phone call
  41. TSR sends a KCS link; adds "this should help"
  42. Chat about a tech outage or glitch
  43. AM has 2 or more emojis attached to name
  44. Question about Reports
  45. Someone reacts with a laughing emoji
  46. 3 or more people join the space at the same time
  47. 3 or more chats come in at once
  48. Someone Copy-Pastes message from another chat
  49. Single emoji as a response (not as a reaction)
  50. Someone uses Thinking emoji
  51. "I can take a look"
  52. AM advised to submit Support ticket
  53. AM status is "Out of Office"
  54. AM adds additional info to their own thread before a TSR has grabbed it
  55. "Let me ask the client"
  56. Someone re-opens a prior chat
  57. "Oops wrong chat"
  58. Sends a GIF
  59. Someone misspells someone's name in a reply
  60. "What am I doing wrong?"
  61. Someone reacts with a thumbs up emoji
  62. Chat gets skipped
  63. Someone uses a Paychex Acronym
  64. AM status is "Busy"
  65. Message is Deleted
  66. "Can you exit the account?"
  67. A joke about needing more coffee (or tea)
  68. A reference about how busy the week/month has been
  69. "Client is upset"
  70. Doesn’t say Thank You
  71. "I have a general question"
  72. Missing Client ID
  73. Smiley Face Emoji is used
  74. User Login Issue
  75. "Thank you in Advance (TIA)"