AccountabilityFlexibilityCustomerservicePositiveattitudeInitiativeAnnoyedConflictresolutionScreamingTrust-BuildingConversation"I can tellthis situationis frustrating;how can Ihelp?""Karen"CallercriticalthinkingStressmanagementcreativitySupervisorsCollaborationAdjuster"Ithink..."RespectfulnessAttentionto detailWork"FnolNotificationcenter"Approachable"I likewhen..."problem-solvingNegotiationCustomerServiceadaptabilityTactEmpathyleadershipSoftskillsPatienceEnthusiasmtimemanagementWarn/coldtransferDe-escalationSkillsActivelisteningVerbalcommunicationMindsetcommunicationClaimant"Iapologizebut..."InsuredTrainers"Let’sensure..."AccountabilityFlexibilityCustomerservicePositiveattitudeInitiativeAnnoyedConflictresolutionScreamingTrust-BuildingConversation"I can tellthis situationis frustrating;how can Ihelp?""Karen"CallercriticalthinkingStressmanagementcreativitySupervisorsCollaborationAdjuster"Ithink..."RespectfulnessAttentionto detailWork"FnolNotificationcenter"Approachable"I likewhen..."problem-solvingNegotiationCustomerServiceadaptabilityTactEmpathyleadershipSoftskillsPatienceEnthusiasmtimemanagementWarn/coldtransferDe-escalationSkillsActivelisteningVerbalcommunicationMindsetcommunicationClaimant"Iapologizebut..."InsuredTrainers"Let’sensure..."

SOFT CALL BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Accountability
  2. Flexibility
  3. Customer service
  4. Positive attitude
  5. Initiative
  6. Annoyed
  7. Conflict resolution
  8. Screaming
  9. Trust-Building
  10. Conversation
  11. "I can tell this situation is frustrating; how can I help?"
  12. "Karen"
  13. Caller
  14. critical thinking
  15. Stress management
  16. creativity
  17. Supervisors
  18. Collaboration
  19. Adjuster
  20. "I think..."
  21. Respectfulness
  22. Attention to detail
  23. Work
  24. "Fnol Notification center"
  25. Approachable
  26. "I like when..."
  27. problem-solving
  28. Negotiation
  29. Customer Service
  30. adaptability
  31. Tact
  32. Empathy
  33. leadership
  34. Soft skills
  35. Patience
  36. Enthusiasm
  37. time management
  38. Warn/cold transfer
  39. De-escalation Skills
  40. Active listening
  41. Verbal communication
  42. Mindset
  43. communication
  44. Claimant
  45. "I apologize but..."
  46. Insured
  47. Trainers
  48. "Let’s ensure..."