FlexibilityAttentionto detail"FnolNotificationcenter"NegotiationDe-escalationSkillsEmpathy"Let’sensure...""I likewhen..."Warn/coldtransferInsuredInitiativeEnthusiasmAnnoyedAccountabilityConversationSoftskillsTrainersAdjustercommunicationTrust-BuildingApproachableCallerMindset"Iapologizebut...""I can tellthis situationis frustrating;how can Ihelp?"RespectfulnessStressmanagementTactPositiveattitudecreativityproblem-solvingCollaborationCustomerServicePatienceScreamingActivelisteningCustomerservicetimemanagementleadership"Karen"ClaimantWork"Ithink..."adaptabilitycriticalthinkingSupervisorsConflictresolutionVerbalcommunicationFlexibilityAttentionto detail"FnolNotificationcenter"NegotiationDe-escalationSkillsEmpathy"Let’sensure...""I likewhen..."Warn/coldtransferInsuredInitiativeEnthusiasmAnnoyedAccountabilityConversationSoftskillsTrainersAdjustercommunicationTrust-BuildingApproachableCallerMindset"Iapologizebut...""I can tellthis situationis frustrating;how can Ihelp?"RespectfulnessStressmanagementTactPositiveattitudecreativityproblem-solvingCollaborationCustomerServicePatienceScreamingActivelisteningCustomerservicetimemanagementleadership"Karen"ClaimantWork"Ithink..."adaptabilitycriticalthinkingSupervisorsConflictresolutionVerbalcommunication

SOFT CALL BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Flexibility
  2. Attention to detail
  3. "Fnol Notification center"
  4. Negotiation
  5. De-escalation Skills
  6. Empathy
  7. "Let’s ensure..."
  8. "I like when..."
  9. Warn/cold transfer
  10. Insured
  11. Initiative
  12. Enthusiasm
  13. Annoyed
  14. Accountability
  15. Conversation
  16. Soft skills
  17. Trainers
  18. Adjuster
  19. communication
  20. Trust-Building
  21. Approachable
  22. Caller
  23. Mindset
  24. "I apologize but..."
  25. "I can tell this situation is frustrating; how can I help?"
  26. Respectfulness
  27. Stress management
  28. Tact
  29. Positive attitude
  30. creativity
  31. problem-solving
  32. Collaboration
  33. Customer Service
  34. Patience
  35. Screaming
  36. Active listening
  37. Customer service
  38. time management
  39. leadership
  40. "Karen"
  41. Claimant
  42. Work
  43. "I think..."
  44. adaptability
  45. critical thinking
  46. Supervisors
  47. Conflict resolution
  48. Verbal communication