(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Positive attitude
creativity
"I apologize but..."
"Let’s ensure..."
Flexibility
Trust-Building
Collaboration
leadership
Attention to detail
Annoyed
"I like when..."
Claimant
"I think..."
communication
Enthusiasm
Screaming
Customer Service
"Karen"
Respectfulness
De-escalation Skills
Active listening
Insured
Approachable
adaptability
Conversation
Customer service
Empathy
Caller
Initiative
time management
Warn/cold transfer
Work
Tact
critical thinking
Verbal communication
Patience
Adjuster
Trainers
Supervisors
Negotiation
Mindset
Stress management
"Fnol Notification center"
Soft skills
"I can tell this situation is frustrating; how can I help?"
