leadershipStressmanagementCallercreativityActivelisteningRespectfulnessFlexibilitySoftskillsConflictresolutionAdjustercommunication"FnolNotificationcenter"Warn/coldtransferVerbalcommunication"I likewhen..."adaptabilityDe-escalationSkillstimemanagementApproachableInitiativeWorkEmpathyClaimantEnthusiasmConversationScreamingPatienceNegotiationCustomerService"Let’sensure..."AnnoyedAccountabilityCustomerserviceTactTrust-Building"Ithink...""Karen""I can tellthis situationis frustrating;how can Ihelp?"PositiveattitudeCollaborationAttentionto detailTrainersproblem-solving"Iapologizebut..."MindsetInsuredcriticalthinkingSupervisorsleadershipStressmanagementCallercreativityActivelisteningRespectfulnessFlexibilitySoftskillsConflictresolutionAdjustercommunication"FnolNotificationcenter"Warn/coldtransferVerbalcommunication"I likewhen..."adaptabilityDe-escalationSkillstimemanagementApproachableInitiativeWorkEmpathyClaimantEnthusiasmConversationScreamingPatienceNegotiationCustomerService"Let’sensure..."AnnoyedAccountabilityCustomerserviceTactTrust-Building"Ithink...""Karen""I can tellthis situationis frustrating;how can Ihelp?"PositiveattitudeCollaborationAttentionto detailTrainersproblem-solving"Iapologizebut..."MindsetInsuredcriticalthinkingSupervisors

SOFT CALL BINGO! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. leadership
  2. Stress management
  3. Caller
  4. creativity
  5. Active listening
  6. Respectfulness
  7. Flexibility
  8. Soft skills
  9. Conflict resolution
  10. Adjuster
  11. communication
  12. "Fnol Notification center"
  13. Warn/cold transfer
  14. Verbal communication
  15. "I like when..."
  16. adaptability
  17. De-escalation Skills
  18. time management
  19. Approachable
  20. Initiative
  21. Work
  22. Empathy
  23. Claimant
  24. Enthusiasm
  25. Conversation
  26. Screaming
  27. Patience
  28. Negotiation
  29. Customer Service
  30. "Let’s ensure..."
  31. Annoyed
  32. Accountability
  33. Customer service
  34. Tact
  35. Trust-Building
  36. "I think..."
  37. "Karen"
  38. "I can tell this situation is frustrating; how can I help?"
  39. Positive attitude
  40. Collaboration
  41. Attention to detail
  42. Trainers
  43. problem-solving
  44. "I apologize but..."
  45. Mindset
  46. Insured
  47. critical thinking
  48. Supervisors