(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
Flexibility
Attention to detail
"Fnol Notification center"
Negotiation
De-escalation Skills
Empathy
"Let’s ensure..."
"I like when..."
Warn/cold transfer
Insured
Initiative
Enthusiasm
Annoyed
Accountability
Conversation
Soft skills
Trainers
Adjuster
communication
Trust-Building
Approachable
Caller
Mindset
"I apologize but..."
"I can tell this situation is frustrating; how can I help?"
