Ended theday with 380seconds orbelowWebchat AHTNoAdherenceCall outsNoAbsencefor thedayEnded theweek withNo TardinessandAbsencesWearingthe colorBROWNNoTardinessfor a day100%DAU forthe weekPositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theday with 400secondsvoice AHT orbelowEnded theweek with390 secondsor below AHTWebchatEnded theweek with95%ScheduleadherenceAchieved95% QAfor theweekEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theweek with410 secondsvoice AHT orbelowFCR forthe day is94% oraboveEnded theweek with92% FCREnded theday with 94%CSAT withminimum of 4surveysAchieved 1or 0mistake inFood safetyWearingthe colorYELLOWNo Callouts fora weekEnded theday with97%ScheduleadherenceEnded theweek with12% SSRWebchat100% QuizCompletionfor theweekEnded theweek with54% SSRVoiceEnded theday with 380seconds orbelowWebchat AHTNoAdherenceCall outsNoAbsencefor thedayEnded theweek withNo TardinessandAbsencesWearingthe colorBROWNNoTardinessfor a day100%DAU forthe weekPositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theday with 400secondsvoice AHT orbelowEnded theweek with390 secondsor below AHTWebchatEnded theweek with95%ScheduleadherenceAchieved95% QAfor theweekEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theweek with410 secondsvoice AHT orbelowFCR forthe day is94% oraboveEnded theweek with92% FCREnded theday with 94%CSAT withminimum of 4surveysAchieved 1or 0mistake inFood safetyWearingthe colorYELLOWNo Callouts fora weekEnded theday with97%ScheduleadherenceEnded theweek with12% SSRWebchat100% QuizCompletionfor theweekEnded theweek with54% SSRVoice

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the day with 380 seconds or below Webchat AHT
  2. No Adherence Call outs
  3. No Absence for the day
  4. Ended the week with No Tardiness and Absences
  5. Wearing the color BROWN
  6. No Tardiness for a day
  7. 100% DAU for the week
  8. Positive verbatim from the customer in a day (It should be specific)
  9. Ended the day with 400 seconds voice AHT or below
  10. Ended the week with 390 seconds or below AHT Webchat
  11. Ended the week with 95% Schedule adherence
  12. Achieved 95% QA for the week
  13. Ended the week with a CSAT score of 93% with a minimum of 7 surveys
  14. Ended the week with 410 seconds voice AHT or below
  15. FCR for the day is 94% or above
  16. Ended the week with 92% FCR
  17. Ended the day with 94% CSAT with minimum of 4 surveys
  18. Achieved 1 or 0 mistake in Food safety
  19. Wearing the color YELLOW
  20. No Call outs for a week
  21. Ended the day with 97% Schedule adherence
  22. Ended the week with 12% SSR Webchat
  23. 100% Quiz Completion for the week
  24. Ended the week with 54% SSR Voice