Positiveverbatim fromthe customer ina day (It shouldbe specific)Achieved 1or 0mistake inFood safetyEnded theday with 400secondsvoice AHT orbelowNoAdherenceCall outsEnded theweek with390 secondsor below AHTWebchatEnded theweek with12% SSRWebchatNoAbsencefor thedayNoTardinessfor a dayFCR forthe day is94% oraboveEnded theweek with410 secondsvoice AHT orbelowEnded theweek withNo TardinessandAbsences100% QuizCompletionfor theweekWearingthe colorYELLOWWearingthe colorBROWNNo Callouts fora weekEnded theweek with95%Scheduleadherence100%DAU forthe weekEnded theday with97%ScheduleadherenceEnded theweek with54% SSRVoiceAchieved95% QAfor theweekEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theday with 94%CSAT withminimum of 4surveysEnded theday with 380seconds orbelowWebchat AHTEnded theweek with92% FCRPositiveverbatim fromthe customer ina day (It shouldbe specific)Achieved 1or 0mistake inFood safetyEnded theday with 400secondsvoice AHT orbelowNoAdherenceCall outsEnded theweek with390 secondsor below AHTWebchatEnded theweek with12% SSRWebchatNoAbsencefor thedayNoTardinessfor a dayFCR forthe day is94% oraboveEnded theweek with410 secondsvoice AHT orbelowEnded theweek withNo TardinessandAbsences100% QuizCompletionfor theweekWearingthe colorYELLOWWearingthe colorBROWNNo Callouts fora weekEnded theweek with95%Scheduleadherence100%DAU forthe weekEnded theday with97%ScheduleadherenceEnded theweek with54% SSRVoiceAchieved95% QAfor theweekEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theday with 94%CSAT withminimum of 4surveysEnded theday with 380seconds orbelowWebchat AHTEnded theweek with92% FCR

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Positive verbatim from the customer in a day (It should be specific)
  2. Achieved 1 or 0 mistake in Food safety
  3. Ended the day with 400 seconds voice AHT or below
  4. No Adherence Call outs
  5. Ended the week with 390 seconds or below AHT Webchat
  6. Ended the week with 12% SSR Webchat
  7. No Absence for the day
  8. No Tardiness for a day
  9. FCR for the day is 94% or above
  10. Ended the week with 410 seconds voice AHT or below
  11. Ended the week with No Tardiness and Absences
  12. 100% Quiz Completion for the week
  13. Wearing the color YELLOW
  14. Wearing the color BROWN
  15. No Call outs for a week
  16. Ended the week with 95% Schedule adherence
  17. 100% DAU for the week
  18. Ended the day with 97% Schedule adherence
  19. Ended the week with 54% SSR Voice
  20. Achieved 95% QA for the week
  21. Ended the week with a CSAT score of 93% with a minimum of 7 surveys
  22. Ended the day with 94% CSAT with minimum of 4 surveys
  23. Ended the day with 380 seconds or below Webchat AHT
  24. Ended the week with 92% FCR