Ended theweek with12% SSRWebchatWearingthe colorBROWNEnded theweek with390 secondsor below AHTWebchatEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theday with 400secondsvoice AHT orbelowEnded theday with 94%CSAT withminimum of 4surveysWearingthe colorYELLOWEnded theweek with92% FCRAchieved 1or 0mistake inFood safetyEnded theweek with95%ScheduleadherenceEnded theweek with54% SSRVoiceNoTardinessfor a dayEnded theweek with410 secondsvoice AHT orbelowNoAbsencefor thedayNo Callouts fora week100%DAU forthe weekFCR forthe day is94% oraboveNoAdherenceCall outsAchieved95% QAfor theweek100% QuizCompletionfor theweekEnded theday with 380seconds orbelowWebchat AHTPositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theday with97%ScheduleadherenceEnded theweek withNo TardinessandAbsencesEnded theweek with12% SSRWebchatWearingthe colorBROWNEnded theweek with390 secondsor below AHTWebchatEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theday with 400secondsvoice AHT orbelowEnded theday with 94%CSAT withminimum of 4surveysWearingthe colorYELLOWEnded theweek with92% FCRAchieved 1or 0mistake inFood safetyEnded theweek with95%ScheduleadherenceEnded theweek with54% SSRVoiceNoTardinessfor a dayEnded theweek with410 secondsvoice AHT orbelowNoAbsencefor thedayNo Callouts fora week100%DAU forthe weekFCR forthe day is94% oraboveNoAdherenceCall outsAchieved95% QAfor theweek100% QuizCompletionfor theweekEnded theday with 380seconds orbelowWebchat AHTPositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theday with97%ScheduleadherenceEnded theweek withNo TardinessandAbsences

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Ended the week with 12% SSR Webchat
  2. Wearing the color BROWN
  3. Ended the week with 390 seconds or below AHT Webchat
  4. Ended the week with a CSAT score of 93% with a minimum of 7 surveys
  5. Ended the day with 400 seconds voice AHT or below
  6. Ended the day with 94% CSAT with minimum of 4 surveys
  7. Wearing the color YELLOW
  8. Ended the week with 92% FCR
  9. Achieved 1 or 0 mistake in Food safety
  10. Ended the week with 95% Schedule adherence
  11. Ended the week with 54% SSR Voice
  12. No Tardiness for a day
  13. Ended the week with 410 seconds voice AHT or below
  14. No Absence for the day
  15. No Call outs for a week
  16. 100% DAU for the week
  17. FCR for the day is 94% or above
  18. No Adherence Call outs
  19. Achieved 95% QA for the week
  20. 100% Quiz Completion for the week
  21. Ended the day with 380 seconds or below Webchat AHT
  22. Positive verbatim from the customer in a day (It should be specific)
  23. Ended the day with 97% Schedule adherence
  24. Ended the week with No Tardiness and Absences