NoAbsencefor thedayFCR forthe day is94% oraboveEnded theday with97%Scheduleadherence100%DAU forthe weekEnded theweek with92% FCRAchieved95% QAfor theweekEnded theweek with390 secondsor below AHTWebchatEnded theweek with aCSAT score of93% with aminimum of 7surveysNoAdherenceCall outsNoTardinessfor a dayEnded theday with 400secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theday with 380seconds orbelowWebchat AHTNo Callouts fora weekAchieved 1or 0mistake inFood safetyEnded theday with 94%CSAT withminimum of 4surveysEnded theweek withNo TardinessandAbsencesWearingthe colorBROWNEnded theweek with12% SSRWebchatEnded theweek with410 secondsvoice AHT orbelowEnded theweek with54% SSRVoicePositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theweek with95%ScheduleadherenceWearingthe colorYELLOWNoAbsencefor thedayFCR forthe day is94% oraboveEnded theday with97%Scheduleadherence100%DAU forthe weekEnded theweek with92% FCRAchieved95% QAfor theweekEnded theweek with390 secondsor below AHTWebchatEnded theweek with aCSAT score of93% with aminimum of 7surveysNoAdherenceCall outsNoTardinessfor a dayEnded theday with 400secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theday with 380seconds orbelowWebchat AHTNo Callouts fora weekAchieved 1or 0mistake inFood safetyEnded theday with 94%CSAT withminimum of 4surveysEnded theweek withNo TardinessandAbsencesWearingthe colorBROWNEnded theweek with12% SSRWebchatEnded theweek with410 secondsvoice AHT orbelowEnded theweek with54% SSRVoicePositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theweek with95%ScheduleadherenceWearingthe colorYELLOW

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Absence for the day
  2. FCR for the day is 94% or above
  3. Ended the day with 97% Schedule adherence
  4. 100% DAU for the week
  5. Ended the week with 92% FCR
  6. Achieved 95% QA for the week
  7. Ended the week with 390 seconds or below AHT Webchat
  8. Ended the week with a CSAT score of 93% with a minimum of 7 surveys
  9. No Adherence Call outs
  10. No Tardiness for a day
  11. Ended the day with 400 seconds voice AHT or below
  12. 100% Quiz Completion for the week
  13. Ended the day with 380 seconds or below Webchat AHT
  14. No Call outs for a week
  15. Achieved 1 or 0 mistake in Food safety
  16. Ended the day with 94% CSAT with minimum of 4 surveys
  17. Ended the week with No Tardiness and Absences
  18. Wearing the color BROWN
  19. Ended the week with 12% SSR Webchat
  20. Ended the week with 410 seconds voice AHT or below
  21. Ended the week with 54% SSR Voice
  22. Positive verbatim from the customer in a day (It should be specific)
  23. Ended the week with 95% Schedule adherence
  24. Wearing the color YELLOW