Ended theweek with12% SSRWebchatEnded theweek with95%ScheduleadherenceFCR forthe day is94% oraboveEnded theweek with390 secondsor below AHTWebchatEnded theweek with54% SSRVoiceAchieved95% QAfor theweekNoAbsencefor thedayPositiveverbatim fromthe customer ina day (It shouldbe specific)100%DAU forthe weekNoTardinessfor a dayEnded theday with 380seconds orbelowWebchat AHTNo Callouts fora weekEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theweek with410 secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theweek with92% FCREnded theday with97%ScheduleadherenceNoAdherenceCall outsAchieved 1or 0mistake inFood safetyEnded theweek withNo TardinessandAbsencesWearingthe colorYELLOWEnded theday with 94%CSAT withminimum of 4surveysWearingthe colorBROWNEnded theday with 400secondsvoice AHT orbelowEnded theweek with12% SSRWebchatEnded theweek with95%ScheduleadherenceFCR forthe day is94% oraboveEnded theweek with390 secondsor below AHTWebchatEnded theweek with54% SSRVoiceAchieved95% QAfor theweekNoAbsencefor thedayPositiveverbatim fromthe customer ina day (It shouldbe specific)100%DAU forthe weekNoTardinessfor a dayEnded theday with 380seconds orbelowWebchat AHTNo Callouts fora weekEnded theweek with aCSAT score of93% with aminimum of 7surveysEnded theweek with410 secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theweek with92% FCREnded theday with97%ScheduleadherenceNoAdherenceCall outsAchieved 1or 0mistake inFood safetyEnded theweek withNo TardinessandAbsencesWearingthe colorYELLOWEnded theday with 94%CSAT withminimum of 4surveysWearingthe colorBROWNEnded theday with 400secondsvoice AHT orbelow

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the week with 12% SSR Webchat
  2. Ended the week with 95% Schedule adherence
  3. FCR for the day is 94% or above
  4. Ended the week with 390 seconds or below AHT Webchat
  5. Ended the week with 54% SSR Voice
  6. Achieved 95% QA for the week
  7. No Absence for the day
  8. Positive verbatim from the customer in a day (It should be specific)
  9. 100% DAU for the week
  10. No Tardiness for a day
  11. Ended the day with 380 seconds or below Webchat AHT
  12. No Call outs for a week
  13. Ended the week with a CSAT score of 93% with a minimum of 7 surveys
  14. Ended the week with 410 seconds voice AHT or below
  15. 100% Quiz Completion for the week
  16. Ended the week with 92% FCR
  17. Ended the day with 97% Schedule adherence
  18. No Adherence Call outs
  19. Achieved 1 or 0 mistake in Food safety
  20. Ended the week with No Tardiness and Absences
  21. Wearing the color YELLOW
  22. Ended the day with 94% CSAT with minimum of 4 surveys
  23. Wearing the color BROWN
  24. Ended the day with 400 seconds voice AHT or below