Wearingthe colorBROWNPositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theweek with12% SSRWebchatEnded theday with 94%CSAT withminimum of 4surveys100% QuizCompletionfor theweekEnded theday with 380seconds orbelowWebchat AHTEnded theday with97%ScheduleadherenceEnded theweek with aCSAT score of93% with aminimum of 7surveysAchieved 1or 0mistake inFood safetyNoTardinessfor a dayEnded theweek with410 secondsvoice AHT orbelowNoAdherenceCall outsEnded theweek with54% SSRVoiceNo Callouts fora weekWearingthe colorYELLOWEnded theweek withNo TardinessandAbsencesNoAbsencefor thedayEnded theweek with92% FCRAchieved95% QAfor theweekFCR forthe day is94% oraboveEnded theday with 400secondsvoice AHT orbelow100%DAU forthe weekEnded theweek with390 secondsor below AHTWebchatEnded theweek with95%ScheduleadherenceWearingthe colorBROWNPositiveverbatim fromthe customer ina day (It shouldbe specific)Ended theweek with12% SSRWebchatEnded theday with 94%CSAT withminimum of 4surveys100% QuizCompletionfor theweekEnded theday with 380seconds orbelowWebchat AHTEnded theday with97%ScheduleadherenceEnded theweek with aCSAT score of93% with aminimum of 7surveysAchieved 1or 0mistake inFood safetyNoTardinessfor a dayEnded theweek with410 secondsvoice AHT orbelowNoAdherenceCall outsEnded theweek with54% SSRVoiceNo Callouts fora weekWearingthe colorYELLOWEnded theweek withNo TardinessandAbsencesNoAbsencefor thedayEnded theweek with92% FCRAchieved95% QAfor theweekFCR forthe day is94% oraboveEnded theday with 400secondsvoice AHT orbelow100%DAU forthe weekEnded theweek with390 secondsor below AHTWebchatEnded theweek with95%Scheduleadherence

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wearing the color BROWN
  2. Positive verbatim from the customer in a day (It should be specific)
  3. Ended the week with 12% SSR Webchat
  4. Ended the day with 94% CSAT with minimum of 4 surveys
  5. 100% Quiz Completion for the week
  6. Ended the day with 380 seconds or below Webchat AHT
  7. Ended the day with 97% Schedule adherence
  8. Ended the week with a CSAT score of 93% with a minimum of 7 surveys
  9. Achieved 1 or 0 mistake in Food safety
  10. No Tardiness for a day
  11. Ended the week with 410 seconds voice AHT or below
  12. No Adherence Call outs
  13. Ended the week with 54% SSR Voice
  14. No Call outs for a week
  15. Wearing the color YELLOW
  16. Ended the week with No Tardiness and Absences
  17. No Absence for the day
  18. Ended the week with 92% FCR
  19. Achieved 95% QA for the week
  20. FCR for the day is 94% or above
  21. Ended the day with 400 seconds voice AHT or below
  22. 100% DAU for the week
  23. Ended the week with 390 seconds or below AHT Webchat
  24. Ended the week with 95% Schedule adherence