(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wished a member Happy Birthday!
Member refers back to you by another name
Turn a frown upside down (End a call on good terms that started off with a complaint)
Wore a holiday sweater or shirt to work
Member makes comment they are still shopping
Member asks for pending charges
complete a dispute for a member
Open a checking account
Wrong department call
Congratulated a member for paying off a loan.
A member says Happy holidays to you before hanging up
Member calls to ask what time the branch closes.
Take a loan application or for service transfer referral to sales