No error inClaimedbefore thedelivery in aWEEKEnded theWEEK with2 errors onlyin FoodSafety Ended theDAY with 6surveycounts at100%Ended theWEEK with12% SSRMessageEnded theWEEK with54% SSRVoiceScheduleadhrencefor the DAYis 96%Notabsent ANDnot late forthe DAY100%DAUscore in aWEEK Ended theWEEK with370 secondsor below AHTWebchat WearingcolorBlack No absent/ Tardy fora WEEK No error inOne offextremescenarios forthe WEEKQA Scorefor theWEEKis 93% orabove Ended theDAY with93% FCR Ended theWEEK with91% FCRor above No error inEmloyeeError in aWEEK Ended theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with91%CSAT or abovewith minimum8 surveysEnded theDAY with NoCallouts inCCFeedback Ended theDAY with 450seconds orbelow AHTVoiceEnded theWEEK withscheduleAdherence of95% or above100%QuizScore in aWEEKNo Calloutsin CCFeedback orEscalationsfor a WEEKNo error inClaimedbefore thedelivery in aWEEKEnded theWEEK with2 errors onlyin FoodSafety Ended theDAY with 6surveycounts at100%Ended theWEEK with12% SSRMessageEnded theWEEK with54% SSRVoiceScheduleadhrencefor the DAYis 96%Notabsent ANDnot late forthe DAY100%DAUscore in aWEEK Ended theWEEK with370 secondsor below AHTWebchat WearingcolorBlack No absent/ Tardy fora WEEK No error inOne offextremescenarios forthe WEEKQA Scorefor theWEEKis 93% orabove Ended theDAY with93% FCR Ended theWEEK with91% FCRor above No error inEmloyeeError in aWEEK Ended theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with91%CSAT or abovewith minimum8 surveysEnded theDAY with NoCallouts inCCFeedback Ended theDAY with 450seconds orbelow AHTVoiceEnded theWEEK withscheduleAdherence of95% or above100%QuizScore in aWEEKNo Calloutsin CCFeedback orEscalationsfor a WEEK

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
I
5
B
6
O
7
O
8
N
9
N
10
I
11
B
12
I
13
G
14
I
15
G
16
B
17
B
18
G
19
O
20
I
21
O
22
G
23
N
24
O
  1. B-No error in Claimed before the delivery in a WEEK
  2. G-Ended the WEEK with 2 errors only in Food Safety
  3. N-Ended the DAY with 6 survey counts at 100%
  4. I-Ended the WEEK with 12% SSR Message
  5. B-Ended the WEEK with 54% SSR Voice
  6. O-Schedule adhrence for the DAY is 96%
  7. O-Not absent AND not late for the DAY
  8. N-100% DAU score in a WEEK
  9. N-Ended the WEEK with 370 seconds or below AHT Webchat
  10. I-Wearing color Black
  11. B-No absent / Tardy for a WEEK
  12. I-No error in One off extreme scenarios for the WEEK
  13. G-QA Score for the WEEK is 93% or above
  14. I-Ended the DAY with 93% FCR
  15. G-Ended the WEEK with 91% FCR or above
  16. B-No error in Emloyee Error in a WEEK
  17. B-Ended the WEEK with 450 seconds or less AHT Voice
  18. G-Ended the DAY with 370 seconds or below WebChat AHT
  19. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  20. I-Ended the DAY with No Callouts in CC Feedback
  21. O-Ended the DAY with 450 seconds or below AHT Voice
  22. G-Ended the WEEK with schedule Adherence of 95% or above
  23. N-100% Quiz Score in a WEEK
  24. O-No Callouts in CC Feedback or Escalations for a WEEK