QA Scorefor theWEEKis 93% orabove No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theDAY with 450seconds orbelow AHTVoiceNo error inClaimedbefore thedelivery in aWEEKEnded theDAY with NoCallouts inCCFeedback Ended theWEEK with2 errors onlyin FoodSafety Ended theWEEK with54% SSRVoiceEnded theWEEK with450 secondsor less AHTVoiceWearingcolorBlack Ended theDAY with93% FCR Notabsent ANDnot late forthe DAYEnded theWEEK with12% SSRMessageEnded theWEEK with91%CSAT or abovewith minimum8 surveysEnded theDAY with 370seconds orbelowWebChat AHTNo absent/ Tardy fora WEEK Ended theWEEK with91% FCRor above Ended theDAY with 6surveycounts at100%100%DAUscore in aWEEK Ended theWEEK with370 secondsor below AHTWebchat No error inOne offextremescenarios forthe WEEK100%QuizScore in aWEEKScheduleadhrencefor the DAYis 96%Ended theWEEK withscheduleAdherence of95% or aboveNo error inEmloyeeError in aWEEK QA Scorefor theWEEKis 93% orabove No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theDAY with 450seconds orbelow AHTVoiceNo error inClaimedbefore thedelivery in aWEEKEnded theDAY with NoCallouts inCCFeedback Ended theWEEK with2 errors onlyin FoodSafety Ended theWEEK with54% SSRVoiceEnded theWEEK with450 secondsor less AHTVoiceWearingcolorBlack Ended theDAY with93% FCR Notabsent ANDnot late forthe DAYEnded theWEEK with12% SSRMessageEnded theWEEK with91%CSAT or abovewith minimum8 surveysEnded theDAY with 370seconds orbelowWebChat AHTNo absent/ Tardy fora WEEK Ended theWEEK with91% FCRor above Ended theDAY with 6surveycounts at100%100%DAUscore in aWEEK Ended theWEEK with370 secondsor below AHTWebchat No error inOne offextremescenarios forthe WEEK100%QuizScore in aWEEKScheduleadhrencefor the DAYis 96%Ended theWEEK withscheduleAdherence of95% or aboveNo error inEmloyeeError in aWEEK 

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
O
3
O
4
B
5
I
6
G
7
B
8
B
9
I
10
I
11
O
12
I
13
O
14
G
15
B
16
G
17
N
18
N
19
N
20
I
21
N
22
O
23
G
24
B
  1. G-QA Score for the WEEK is 93% or above
  2. O-No Callouts in CC Feedback or Escalations for a WEEK
  3. O-Ended the DAY with 450 seconds or below AHT Voice
  4. B-No error in Claimed before the delivery in a WEEK
  5. I-Ended the DAY with No Callouts in CC Feedback
  6. G-Ended the WEEK with 2 errors only in Food Safety
  7. B-Ended the WEEK with 54% SSR Voice
  8. B-Ended the WEEK with 450 seconds or less AHT Voice
  9. I-Wearing color Black
  10. I-Ended the DAY with 93% FCR
  11. O-Not absent AND not late for the DAY
  12. I-Ended the WEEK with 12% SSR Message
  13. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  14. G-Ended the DAY with 370 seconds or below WebChat AHT
  15. B-No absent / Tardy for a WEEK
  16. G-Ended the WEEK with 91% FCR or above
  17. N-Ended the DAY with 6 survey counts at 100%
  18. N-100% DAU score in a WEEK
  19. N-Ended the WEEK with 370 seconds or below AHT Webchat
  20. I-No error in One off extreme scenarios for the WEEK
  21. N-100% Quiz Score in a WEEK
  22. O-Schedule adhrence for the DAY is 96%
  23. G-Ended the WEEK with schedule Adherence of 95% or above
  24. B-No error in Emloyee Error in a WEEK