Notabsent ANDnot late forthe DAYEnded theDAY with 450seconds orbelow AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with370 secondsor below AHTWebchat Ended theWEEK withscheduleAdherence of95% or aboveScheduleadhrencefor the DAYis 96%Ended theWEEK with54% SSRVoiceEnded theDAY with93% FCR 100%DAUscore in aWEEK Ended theWEEK with91%CSAT or abovewith minimum8 surveysNo error inOne offextremescenarios forthe WEEKNo Calloutsin CCFeedback orEscalationsfor a WEEKWearingcolorBlack Ended theWEEK with450 secondsor less AHTVoiceEnded theWEEK with91% FCRor above No error inEmloyeeError in aWEEK Ended theDAY with NoCallouts inCCFeedback No absent/ Tardy fora WEEK Ended theWEEK with12% SSRMessageQA Scorefor theWEEKis 93% orabove Ended theDAY with 6surveycounts at100%100%QuizScore in aWEEKEnded theWEEK with2 errors onlyin FoodSafety No error inClaimedbefore thedelivery in aWEEKNotabsent ANDnot late forthe DAYEnded theDAY with 450seconds orbelow AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with370 secondsor below AHTWebchat Ended theWEEK withscheduleAdherence of95% or aboveScheduleadhrencefor the DAYis 96%Ended theWEEK with54% SSRVoiceEnded theDAY with93% FCR 100%DAUscore in aWEEK Ended theWEEK with91%CSAT or abovewith minimum8 surveysNo error inOne offextremescenarios forthe WEEKNo Calloutsin CCFeedback orEscalationsfor a WEEKWearingcolorBlack Ended theWEEK with450 secondsor less AHTVoiceEnded theWEEK with91% FCRor above No error inEmloyeeError in aWEEK Ended theDAY with NoCallouts inCCFeedback No absent/ Tardy fora WEEK Ended theWEEK with12% SSRMessageQA Scorefor theWEEKis 93% orabove Ended theDAY with 6surveycounts at100%100%QuizScore in aWEEKEnded theWEEK with2 errors onlyin FoodSafety No error inClaimedbefore thedelivery in aWEEK

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
O
3
G
4
N
5
G
6
O
7
B
8
I
9
N
10
O
11
I
12
O
13
I
14
B
15
G
16
B
17
I
18
B
19
I
20
G
21
N
22
N
23
G
24
B
  1. O-Not absent AND not late for the DAY
  2. O-Ended the DAY with 450 seconds or below AHT Voice
  3. G-Ended the DAY with 370 seconds or below WebChat AHT
  4. N-Ended the WEEK with 370 seconds or below AHT Webchat
  5. G-Ended the WEEK with schedule Adherence of 95% or above
  6. O-Schedule adhrence for the DAY is 96%
  7. B-Ended the WEEK with 54% SSR Voice
  8. I-Ended the DAY with 93% FCR
  9. N-100% DAU score in a WEEK
  10. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  11. I-No error in One off extreme scenarios for the WEEK
  12. O-No Callouts in CC Feedback or Escalations for a WEEK
  13. I-Wearing color Black
  14. B-Ended the WEEK with 450 seconds or less AHT Voice
  15. G-Ended the WEEK with 91% FCR or above
  16. B-No error in Emloyee Error in a WEEK
  17. I-Ended the DAY with No Callouts in CC Feedback
  18. B-No absent / Tardy for a WEEK
  19. I-Ended the WEEK with 12% SSR Message
  20. G-QA Score for the WEEK is 93% or above
  21. N-Ended the DAY with 6 survey counts at 100%
  22. N-100% Quiz Score in a WEEK
  23. G-Ended the WEEK with 2 errors only in Food Safety
  24. B-No error in Claimed before the delivery in a WEEK