No error inEmloyeeError in aWEEK Ended theWEEK withscheduleAdherence of95% or above100%QuizScore in aWEEKEnded theWEEK with450 secondsor less AHTVoiceNo error inClaimedbefore thedelivery in aWEEKNo error inOne offextremescenarios forthe WEEKEnded theDAY with 450seconds orbelow AHTVoiceEnded theDAY with93% FCR 100%DAUscore in aWEEK Ended theWEEK with370 secondsor below AHTWebchat No absent/ Tardy fora WEEK Ended theWEEK with2 errors onlyin FoodSafety No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with91% FCRor above Scheduleadhrencefor the DAYis 96%Ended theWEEK with54% SSRVoiceEnded theWEEK with12% SSRMessageEnded theDAY with NoCallouts inCCFeedback Notabsent ANDnot late forthe DAYQA Scorefor theWEEKis 93% orabove Ended theDAY with 6surveycounts at100%Ended theWEEK with91%CSAT or abovewith minimum8 surveysWearingcolorBlack No error inEmloyeeError in aWEEK Ended theWEEK withscheduleAdherence of95% or above100%QuizScore in aWEEKEnded theWEEK with450 secondsor less AHTVoiceNo error inClaimedbefore thedelivery in aWEEKNo error inOne offextremescenarios forthe WEEKEnded theDAY with 450seconds orbelow AHTVoiceEnded theDAY with93% FCR 100%DAUscore in aWEEK Ended theWEEK with370 secondsor below AHTWebchat No absent/ Tardy fora WEEK Ended theWEEK with2 errors onlyin FoodSafety No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with91% FCRor above Scheduleadhrencefor the DAYis 96%Ended theWEEK with54% SSRVoiceEnded theWEEK with12% SSRMessageEnded theDAY with NoCallouts inCCFeedback Notabsent ANDnot late forthe DAYQA Scorefor theWEEKis 93% orabove Ended theDAY with 6surveycounts at100%Ended theWEEK with91%CSAT or abovewith minimum8 surveysWearingcolorBlack 

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
N
4
B
5
B
6
I
7
O
8
I
9
N
10
N
11
B
12
G
13
O
14
G
15
G
16
O
17
B
18
I
19
I
20
O
21
G
22
N
23
O
24
I
  1. B-No error in Emloyee Error in a WEEK
  2. G-Ended the WEEK with schedule Adherence of 95% or above
  3. N-100% Quiz Score in a WEEK
  4. B-Ended the WEEK with 450 seconds or less AHT Voice
  5. B-No error in Claimed before the delivery in a WEEK
  6. I-No error in One off extreme scenarios for the WEEK
  7. O-Ended the DAY with 450 seconds or below AHT Voice
  8. I-Ended the DAY with 93% FCR
  9. N-100% DAU score in a WEEK
  10. N-Ended the WEEK with 370 seconds or below AHT Webchat
  11. B-No absent / Tardy for a WEEK
  12. G-Ended the WEEK with 2 errors only in Food Safety
  13. O-No Callouts in CC Feedback or Escalations for a WEEK
  14. G-Ended the DAY with 370 seconds or below WebChat AHT
  15. G-Ended the WEEK with 91% FCR or above
  16. O-Schedule adhrence for the DAY is 96%
  17. B-Ended the WEEK with 54% SSR Voice
  18. I-Ended the WEEK with 12% SSR Message
  19. I-Ended the DAY with No Callouts in CC Feedback
  20. O-Not absent AND not late for the DAY
  21. G-QA Score for the WEEK is 93% or above
  22. N-Ended the DAY with 6 survey counts at 100%
  23. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  24. I-Wearing color Black