No error inClaimedbefore thedelivery in aWEEKEnded theWEEK with91% FCRor above Scheduleadhrencefor the DAYis 96%Ended theDAY with93% FCR Ended theDAY with 450seconds orbelow AHTVoiceEnded theWEEK with450 secondsor less AHTVoiceEnded theWEEK with2 errors onlyin FoodSafety Ended theWEEK with54% SSRVoiceNo error inOne offextremescenarios forthe WEEK100%DAUscore in aWEEK Ended theDAY with 6surveycounts at100%Notabsent ANDnot late forthe DAYNo error inEmloyeeError in aWEEK 100%QuizScore in aWEEKEnded theWEEK with12% SSRMessageEnded theDAY with NoCallouts inCCFeedback No Calloutsin CCFeedback orEscalationsfor a WEEKNo absent/ Tardy fora WEEK Ended theWEEK with370 secondsor below AHTWebchat QA Scorefor theWEEKis 93% orabove Ended theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with91%CSAT or abovewith minimum8 surveysWearingcolorBlack Ended theWEEK withscheduleAdherence of95% or aboveNo error inClaimedbefore thedelivery in aWEEKEnded theWEEK with91% FCRor above Scheduleadhrencefor the DAYis 96%Ended theDAY with93% FCR Ended theDAY with 450seconds orbelow AHTVoiceEnded theWEEK with450 secondsor less AHTVoiceEnded theWEEK with2 errors onlyin FoodSafety Ended theWEEK with54% SSRVoiceNo error inOne offextremescenarios forthe WEEK100%DAUscore in aWEEK Ended theDAY with 6surveycounts at100%Notabsent ANDnot late forthe DAYNo error inEmloyeeError in aWEEK 100%QuizScore in aWEEKEnded theWEEK with12% SSRMessageEnded theDAY with NoCallouts inCCFeedback No Calloutsin CCFeedback orEscalationsfor a WEEKNo absent/ Tardy fora WEEK Ended theWEEK with370 secondsor below AHTWebchat QA Scorefor theWEEKis 93% orabove Ended theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with91%CSAT or abovewith minimum8 surveysWearingcolorBlack Ended theWEEK withscheduleAdherence of95% or above

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
G
3
O
4
I
5
O
6
B
7
G
8
B
9
I
10
N
11
N
12
O
13
B
14
N
15
I
16
I
17
O
18
B
19
N
20
G
21
G
22
O
23
I
24
G
  1. B-No error in Claimed before the delivery in a WEEK
  2. G-Ended the WEEK with 91% FCR or above
  3. O-Schedule adhrence for the DAY is 96%
  4. I-Ended the DAY with 93% FCR
  5. O-Ended the DAY with 450 seconds or below AHT Voice
  6. B-Ended the WEEK with 450 seconds or less AHT Voice
  7. G-Ended the WEEK with 2 errors only in Food Safety
  8. B-Ended the WEEK with 54% SSR Voice
  9. I-No error in One off extreme scenarios for the WEEK
  10. N-100% DAU score in a WEEK
  11. N-Ended the DAY with 6 survey counts at 100%
  12. O-Not absent AND not late for the DAY
  13. B-No error in Emloyee Error in a WEEK
  14. N-100% Quiz Score in a WEEK
  15. I-Ended the WEEK with 12% SSR Message
  16. I-Ended the DAY with No Callouts in CC Feedback
  17. O-No Callouts in CC Feedback or Escalations for a WEEK
  18. B-No absent / Tardy for a WEEK
  19. N-Ended the WEEK with 370 seconds or below AHT Webchat
  20. G-QA Score for the WEEK is 93% or above
  21. G-Ended the DAY with 370 seconds or below WebChat AHT
  22. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  23. I-Wearing color Black
  24. G-Ended the WEEK with schedule Adherence of 95% or above