Ended theWEEK with370 secondsor below AHTWebchat Ended theDAY with 450seconds orbelow AHTVoiceNotabsent ANDnot late forthe DAYScheduleadhrencefor the DAYis 96%Ended theDAY with 6surveycounts at100%100%DAUscore in aWEEK Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with12% SSRMessageEnded theWEEK with91% FCRor above No absent/ Tardy fora WEEK No error inEmloyeeError in aWEEK Ended theWEEK withscheduleAdherence of95% or aboveEnded theWEEK with2 errors onlyin FoodSafety 100%QuizScore in aWEEKEnded theDAY with NoCallouts inCCFeedback WearingcolorBlack QA Scorefor theWEEKis 93% orabove No error inClaimedbefore thedelivery in aWEEKEnded theDAY with93% FCR No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with54% SSRVoiceEnded theWEEK with450 secondsor less AHTVoiceNo error inOne offextremescenarios forthe WEEKEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with370 secondsor below AHTWebchat Ended theDAY with 450seconds orbelow AHTVoiceNotabsent ANDnot late forthe DAYScheduleadhrencefor the DAYis 96%Ended theDAY with 6surveycounts at100%100%DAUscore in aWEEK Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with12% SSRMessageEnded theWEEK with91% FCRor above No absent/ Tardy fora WEEK No error inEmloyeeError in aWEEK Ended theWEEK withscheduleAdherence of95% or aboveEnded theWEEK with2 errors onlyin FoodSafety 100%QuizScore in aWEEKEnded theDAY with NoCallouts inCCFeedback WearingcolorBlack QA Scorefor theWEEKis 93% orabove No error inClaimedbefore thedelivery in aWEEKEnded theDAY with93% FCR No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with54% SSRVoiceEnded theWEEK with450 secondsor less AHTVoiceNo error inOne offextremescenarios forthe WEEKEnded theDAY with 370seconds orbelowWebChat AHT

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
O
3
O
4
O
5
N
6
N
7
O
8
I
9
G
10
B
11
B
12
G
13
G
14
N
15
I
16
I
17
G
18
B
19
I
20
O
21
B
22
B
23
I
24
G
  1. N-Ended the WEEK with 370 seconds or below AHT Webchat
  2. O-Ended the DAY with 450 seconds or below AHT Voice
  3. O-Not absent AND not late for the DAY
  4. O-Schedule adhrence for the DAY is 96%
  5. N-Ended the DAY with 6 survey counts at 100%
  6. N-100% DAU score in a WEEK
  7. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  8. I-Ended the WEEK with 12% SSR Message
  9. G-Ended the WEEK with 91% FCR or above
  10. B-No absent / Tardy for a WEEK
  11. B-No error in Emloyee Error in a WEEK
  12. G-Ended the WEEK with schedule Adherence of 95% or above
  13. G-Ended the WEEK with 2 errors only in Food Safety
  14. N-100% Quiz Score in a WEEK
  15. I-Ended the DAY with No Callouts in CC Feedback
  16. I-Wearing color Black
  17. G-QA Score for the WEEK is 93% or above
  18. B-No error in Claimed before the delivery in a WEEK
  19. I-Ended the DAY with 93% FCR
  20. O-No Callouts in CC Feedback or Escalations for a WEEK
  21. B-Ended the WEEK with 54% SSR Voice
  22. B-Ended the WEEK with 450 seconds or less AHT Voice
  23. I-No error in One off extreme scenarios for the WEEK
  24. G-Ended the DAY with 370 seconds or below WebChat AHT