Ended theWEEK with91% FCRor above Ended theDAY with 6surveycounts at100%No Calloutsin CCFeedback orEscalationsfor a WEEK100%QuizScore in aWEEKNo error inEmloyeeError in aWEEK Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with370 secondsor below AHTWebchat No absent/ Tardy fora WEEK Ended theDAY with 450seconds orbelow AHTVoiceEnded theDAY with NoCallouts inCCFeedback WearingcolorBlack Ended theWEEK with2 errors onlyin FoodSafety 100%DAUscore in aWEEK Ended theDAY with93% FCR Ended theWEEK with54% SSRVoiceNotabsent ANDnot late forthe DAYEnded theWEEK with12% SSRMessageEnded theWEEK withscheduleAdherence of95% or aboveQA Scorefor theWEEKis 93% orabove No error inOne offextremescenarios forthe WEEKScheduleadhrencefor the DAYis 96%No error inClaimedbefore thedelivery in aWEEKEnded theWEEK with91% FCRor above Ended theDAY with 6surveycounts at100%No Calloutsin CCFeedback orEscalationsfor a WEEK100%QuizScore in aWEEKNo error inEmloyeeError in aWEEK Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with370 secondsor below AHTWebchat No absent/ Tardy fora WEEK Ended theDAY with 450seconds orbelow AHTVoiceEnded theDAY with NoCallouts inCCFeedback WearingcolorBlack Ended theWEEK with2 errors onlyin FoodSafety 100%DAUscore in aWEEK Ended theDAY with93% FCR Ended theWEEK with54% SSRVoiceNotabsent ANDnot late forthe DAYEnded theWEEK with12% SSRMessageEnded theWEEK withscheduleAdherence of95% or aboveQA Scorefor theWEEKis 93% orabove No error inOne offextremescenarios forthe WEEKScheduleadhrencefor the DAYis 96%No error inClaimedbefore thedelivery in aWEEK

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
N
3
O
4
N
5
B
6
O
7
B
8
G
9
N
10
B
11
O
12
I
13
I
14
G
15
N
16
I
17
B
18
O
19
I
20
G
21
G
22
I
23
O
24
B
  1. G-Ended the WEEK with 91% FCR or above
  2. N-Ended the DAY with 6 survey counts at 100%
  3. O-No Callouts in CC Feedback or Escalations for a WEEK
  4. N-100% Quiz Score in a WEEK
  5. B-No error in Emloyee Error in a WEEK
  6. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  7. B-Ended the WEEK with 450 seconds or less AHT Voice
  8. G-Ended the DAY with 370 seconds or below WebChat AHT
  9. N-Ended the WEEK with 370 seconds or below AHT Webchat
  10. B-No absent / Tardy for a WEEK
  11. O-Ended the DAY with 450 seconds or below AHT Voice
  12. I-Ended the DAY with No Callouts in CC Feedback
  13. I-Wearing color Black
  14. G-Ended the WEEK with 2 errors only in Food Safety
  15. N-100% DAU score in a WEEK
  16. I-Ended the DAY with 93% FCR
  17. B-Ended the WEEK with 54% SSR Voice
  18. O-Not absent AND not late for the DAY
  19. I-Ended the WEEK with 12% SSR Message
  20. G-Ended the WEEK with schedule Adherence of 95% or above
  21. G-QA Score for the WEEK is 93% or above
  22. I-No error in One off extreme scenarios for the WEEK
  23. O-Schedule adhrence for the DAY is 96%
  24. B-No error in Claimed before the delivery in a WEEK