QA Scorefor theWEEKis 93% orabove No error inClaimedbefore thedelivery in aWEEKNotabsent ANDnot late forthe DAYEnded theWEEK withscheduleAdherence of95% or aboveEnded theDAY with 6surveycounts at100%Ended theDAY with93% FCR Ended theDAY with 450seconds orbelow AHTVoiceWearingcolorBlack Ended theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHT100%DAUscore in aWEEK No Calloutsin CCFeedback orEscalationsfor a WEEKScheduleadhrencefor the DAYis 96%Ended theWEEK with12% SSRMessageEnded theDAY with NoCallouts inCCFeedback Ended theWEEK with54% SSRVoice100%QuizScore in aWEEKNo error inEmloyeeError in aWEEK Ended theWEEK with2 errors onlyin FoodSafety No absent/ Tardy fora WEEK Ended theWEEK with91% FCRor above Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with370 secondsor below AHTWebchat No error inOne offextremescenarios forthe WEEKQA Scorefor theWEEKis 93% orabove No error inClaimedbefore thedelivery in aWEEKNotabsent ANDnot late forthe DAYEnded theWEEK withscheduleAdherence of95% or aboveEnded theDAY with 6surveycounts at100%Ended theDAY with93% FCR Ended theDAY with 450seconds orbelow AHTVoiceWearingcolorBlack Ended theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHT100%DAUscore in aWEEK No Calloutsin CCFeedback orEscalationsfor a WEEKScheduleadhrencefor the DAYis 96%Ended theWEEK with12% SSRMessageEnded theDAY with NoCallouts inCCFeedback Ended theWEEK with54% SSRVoice100%QuizScore in aWEEKNo error inEmloyeeError in aWEEK Ended theWEEK with2 errors onlyin FoodSafety No absent/ Tardy fora WEEK Ended theWEEK with91% FCRor above Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with370 secondsor below AHTWebchat No error inOne offextremescenarios forthe WEEK

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
G
2
B
3
O
4
G
5
N
6
I
7
O
8
I
9
B
10
G
11
N
12
O
13
O
14
I
15
I
16
B
17
N
18
B
19
G
20
B
21
G
22
O
23
N
24
I
  1. G-QA Score for the WEEK is 93% or above
  2. B-No error in Claimed before the delivery in a WEEK
  3. O-Not absent AND not late for the DAY
  4. G-Ended the WEEK with schedule Adherence of 95% or above
  5. N-Ended the DAY with 6 survey counts at 100%
  6. I-Ended the DAY with 93% FCR
  7. O-Ended the DAY with 450 seconds or below AHT Voice
  8. I-Wearing color Black
  9. B-Ended the WEEK with 450 seconds or less AHT Voice
  10. G-Ended the DAY with 370 seconds or below WebChat AHT
  11. N-100% DAU score in a WEEK
  12. O-No Callouts in CC Feedback or Escalations for a WEEK
  13. O-Schedule adhrence for the DAY is 96%
  14. I-Ended the WEEK with 12% SSR Message
  15. I-Ended the DAY with No Callouts in CC Feedback
  16. B-Ended the WEEK with 54% SSR Voice
  17. N-100% Quiz Score in a WEEK
  18. B-No error in Emloyee Error in a WEEK
  19. G-Ended the WEEK with 2 errors only in Food Safety
  20. B-No absent / Tardy for a WEEK
  21. G-Ended the WEEK with 91% FCR or above
  22. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  23. N-Ended the WEEK with 370 seconds or below AHT Webchat
  24. I-No error in One off extreme scenarios for the WEEK