No absent/ Tardy fora WEEK Ended theDAY with 450seconds orbelow AHTVoiceEnded theDAY with 6surveycounts at100%Ended theWEEK with370 secondsor below AHTWebchat Scheduleadhrencefor the DAYis 96%Ended theDAY with93% FCR Ended theWEEK with54% SSRVoiceNo Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with91%CSAT or abovewith minimum8 surveysEnded theDAY with NoCallouts inCCFeedback Ended theWEEK with12% SSRMessage100%DAUscore in aWEEK Ended theWEEK with2 errors onlyin FoodSafety Ended theWEEK with91% FCRor above No error inEmloyeeError in aWEEK WearingcolorBlack 100%QuizScore in aWEEKEnded theWEEK withscheduleAdherence of95% or aboveQA Scorefor theWEEKis 93% orabove No error inOne offextremescenarios forthe WEEKNotabsent ANDnot late forthe DAYEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with450 secondsor less AHTVoiceNo error inClaimedbefore thedelivery in aWEEKNo absent/ Tardy fora WEEK Ended theDAY with 450seconds orbelow AHTVoiceEnded theDAY with 6surveycounts at100%Ended theWEEK with370 secondsor below AHTWebchat Scheduleadhrencefor the DAYis 96%Ended theDAY with93% FCR Ended theWEEK with54% SSRVoiceNo Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with91%CSAT or abovewith minimum8 surveysEnded theDAY with NoCallouts inCCFeedback Ended theWEEK with12% SSRMessage100%DAUscore in aWEEK Ended theWEEK with2 errors onlyin FoodSafety Ended theWEEK with91% FCRor above No error inEmloyeeError in aWEEK WearingcolorBlack 100%QuizScore in aWEEKEnded theWEEK withscheduleAdherence of95% or aboveQA Scorefor theWEEKis 93% orabove No error inOne offextremescenarios forthe WEEKNotabsent ANDnot late forthe DAYEnded theDAY with 370seconds orbelowWebChat AHTEnded theWEEK with450 secondsor less AHTVoiceNo error inClaimedbefore thedelivery in aWEEK

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
O
3
N
4
N
5
O
6
I
7
B
8
O
9
O
10
I
11
I
12
N
13
G
14
G
15
B
16
I
17
N
18
G
19
G
20
I
21
O
22
G
23
B
24
B
  1. B-No absent / Tardy for a WEEK
  2. O-Ended the DAY with 450 seconds or below AHT Voice
  3. N-Ended the DAY with 6 survey counts at 100%
  4. N-Ended the WEEK with 370 seconds or below AHT Webchat
  5. O-Schedule adhrence for the DAY is 96%
  6. I-Ended the DAY with 93% FCR
  7. B-Ended the WEEK with 54% SSR Voice
  8. O-No Callouts in CC Feedback or Escalations for a WEEK
  9. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  10. I-Ended the DAY with No Callouts in CC Feedback
  11. I-Ended the WEEK with 12% SSR Message
  12. N-100% DAU score in a WEEK
  13. G-Ended the WEEK with 2 errors only in Food Safety
  14. G-Ended the WEEK with 91% FCR or above
  15. B-No error in Emloyee Error in a WEEK
  16. I-Wearing color Black
  17. N-100% Quiz Score in a WEEK
  18. G-Ended the WEEK with schedule Adherence of 95% or above
  19. G-QA Score for the WEEK is 93% or above
  20. I-No error in One off extreme scenarios for the WEEK
  21. O-Not absent AND not late for the DAY
  22. G-Ended the DAY with 370 seconds or below WebChat AHT
  23. B-Ended the WEEK with 450 seconds or less AHT Voice
  24. B-No error in Claimed before the delivery in a WEEK