100%QuizScore in aWEEKNo error inOne offextremescenarios forthe WEEKScheduleadhrencefor the DAYis 96%No error inEmloyeeError in aWEEK Ended theDAY with 370seconds orbelowWebChat AHTNo absent/ Tardy fora WEEK QA Scorefor theWEEKis 93% orabove Ended theDAY with93% FCR Ended theDAY with 6surveycounts at100%Ended theWEEK with370 secondsor below AHTWebchat Ended theWEEK with450 secondsor less AHTVoiceEnded theWEEK with91%CSAT or abovewith minimum8 surveysWearingcolorBlack Ended theWEEK with2 errors onlyin FoodSafety Ended theWEEK with91% FCRor above Ended theDAY with NoCallouts inCCFeedback 100%DAUscore in aWEEK No error inClaimedbefore thedelivery in aWEEKNo Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK withscheduleAdherence of95% or aboveNotabsent ANDnot late forthe DAYEnded theWEEK with54% SSRVoiceEnded theWEEK with12% SSRMessageEnded theDAY with 450seconds orbelow AHTVoice100%QuizScore in aWEEKNo error inOne offextremescenarios forthe WEEKScheduleadhrencefor the DAYis 96%No error inEmloyeeError in aWEEK Ended theDAY with 370seconds orbelowWebChat AHTNo absent/ Tardy fora WEEK QA Scorefor theWEEKis 93% orabove Ended theDAY with93% FCR Ended theDAY with 6surveycounts at100%Ended theWEEK with370 secondsor below AHTWebchat Ended theWEEK with450 secondsor less AHTVoiceEnded theWEEK with91%CSAT or abovewith minimum8 surveysWearingcolorBlack Ended theWEEK with2 errors onlyin FoodSafety Ended theWEEK with91% FCRor above Ended theDAY with NoCallouts inCCFeedback 100%DAUscore in aWEEK No error inClaimedbefore thedelivery in aWEEKNo Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK withscheduleAdherence of95% or aboveNotabsent ANDnot late forthe DAYEnded theWEEK with54% SSRVoiceEnded theWEEK with12% SSRMessageEnded theDAY with 450seconds orbelow AHTVoice

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
O
4
B
5
G
6
B
7
G
8
I
9
N
10
N
11
B
12
O
13
I
14
G
15
G
16
I
17
N
18
B
19
O
20
G
21
O
22
B
23
I
24
O
  1. N-100% Quiz Score in a WEEK
  2. I-No error in One off extreme scenarios for the WEEK
  3. O-Schedule adhrence for the DAY is 96%
  4. B-No error in Emloyee Error in a WEEK
  5. G-Ended the DAY with 370 seconds or below WebChat AHT
  6. B-No absent / Tardy for a WEEK
  7. G-QA Score for the WEEK is 93% or above
  8. I-Ended the DAY with 93% FCR
  9. N-Ended the DAY with 6 survey counts at 100%
  10. N-Ended the WEEK with 370 seconds or below AHT Webchat
  11. B-Ended the WEEK with 450 seconds or less AHT Voice
  12. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  13. I-Wearing color Black
  14. G-Ended the WEEK with 2 errors only in Food Safety
  15. G-Ended the WEEK with 91% FCR or above
  16. I-Ended the DAY with No Callouts in CC Feedback
  17. N-100% DAU score in a WEEK
  18. B-No error in Claimed before the delivery in a WEEK
  19. O-No Callouts in CC Feedback or Escalations for a WEEK
  20. G-Ended the WEEK with schedule Adherence of 95% or above
  21. O-Not absent AND not late for the DAY
  22. B-Ended the WEEK with 54% SSR Voice
  23. I-Ended the WEEK with 12% SSR Message
  24. O-Ended the DAY with 450 seconds or below AHT Voice