No absent/ Tardy fora WEEK No error inClaimedbefore thedelivery in aWEEKEnded theDAY with 450seconds orbelow AHTVoiceWearingcolorBlack 100%QuizScore in aWEEKNo error inOne offextremescenarios forthe WEEKEnded theWEEK with91% FCRor above Ended theWEEK with12% SSRMessage100%DAUscore in aWEEK QA Scorefor theWEEKis 93% orabove Ended theDAY with 6surveycounts at100%Ended theWEEK with54% SSRVoiceEnded theDAY with93% FCR Notabsent ANDnot late forthe DAYScheduleadhrencefor the DAYis 96%Ended theWEEK with91%CSAT or abovewith minimum8 surveysNo error inEmloyeeError in aWEEK No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with450 secondsor less AHTVoiceEnded theWEEK with2 errors onlyin FoodSafety Ended theWEEK with370 secondsor below AHTWebchat Ended theDAY with NoCallouts inCCFeedback Ended theDAY with 370seconds orbelowWebChat AHTEnded theWEEK withscheduleAdherence of95% or aboveNo absent/ Tardy fora WEEK No error inClaimedbefore thedelivery in aWEEKEnded theDAY with 450seconds orbelow AHTVoiceWearingcolorBlack 100%QuizScore in aWEEKNo error inOne offextremescenarios forthe WEEKEnded theWEEK with91% FCRor above Ended theWEEK with12% SSRMessage100%DAUscore in aWEEK QA Scorefor theWEEKis 93% orabove Ended theDAY with 6surveycounts at100%Ended theWEEK with54% SSRVoiceEnded theDAY with93% FCR Notabsent ANDnot late forthe DAYScheduleadhrencefor the DAYis 96%Ended theWEEK with91%CSAT or abovewith minimum8 surveysNo error inEmloyeeError in aWEEK No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with450 secondsor less AHTVoiceEnded theWEEK with2 errors onlyin FoodSafety Ended theWEEK with370 secondsor below AHTWebchat Ended theDAY with NoCallouts inCCFeedback Ended theDAY with 370seconds orbelowWebChat AHTEnded theWEEK withscheduleAdherence of95% or above

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
O
4
I
5
N
6
I
7
G
8
I
9
N
10
G
11
N
12
B
13
I
14
O
15
O
16
O
17
B
18
O
19
B
20
G
21
N
22
I
23
G
24
G
  1. B-No absent / Tardy for a WEEK
  2. B-No error in Claimed before the delivery in a WEEK
  3. O-Ended the DAY with 450 seconds or below AHT Voice
  4. I-Wearing color Black
  5. N-100% Quiz Score in a WEEK
  6. I-No error in One off extreme scenarios for the WEEK
  7. G-Ended the WEEK with 91% FCR or above
  8. I-Ended the WEEK with 12% SSR Message
  9. N-100% DAU score in a WEEK
  10. G-QA Score for the WEEK is 93% or above
  11. N-Ended the DAY with 6 survey counts at 100%
  12. B-Ended the WEEK with 54% SSR Voice
  13. I-Ended the DAY with 93% FCR
  14. O-Not absent AND not late for the DAY
  15. O-Schedule adhrence for the DAY is 96%
  16. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  17. B-No error in Emloyee Error in a WEEK
  18. O-No Callouts in CC Feedback or Escalations for a WEEK
  19. B-Ended the WEEK with 450 seconds or less AHT Voice
  20. G-Ended the WEEK with 2 errors only in Food Safety
  21. N-Ended the WEEK with 370 seconds or below AHT Webchat
  22. I-Ended the DAY with No Callouts in CC Feedback
  23. G-Ended the DAY with 370 seconds or below WebChat AHT
  24. G-Ended the WEEK with schedule Adherence of 95% or above