Ended theDAY with NoCallouts inCCFeedback WearingcolorBlack Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with2 errors onlyin FoodSafety QA Scorefor theWEEKis 93% orabove No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with91% FCRor above Ended theDAY with93% FCR Ended theWEEK with54% SSRVoiceNo absent/ Tardy fora WEEK No error inEmloyeeError in aWEEK 100%QuizScore in aWEEKScheduleadhrencefor the DAYis 96%Ended theWEEK with12% SSRMessageEnded theWEEK with370 secondsor below AHTWebchat Ended theDAY with 450seconds orbelow AHTVoiceNo error inOne offextremescenarios forthe WEEKEnded theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTNo error inClaimedbefore thedelivery in aWEEKEnded theDAY with 6surveycounts at100%100%DAUscore in aWEEK Notabsent ANDnot late forthe DAYEnded theWEEK withscheduleAdherence of95% or aboveEnded theDAY with NoCallouts inCCFeedback WearingcolorBlack Ended theWEEK with91%CSAT or abovewith minimum8 surveysEnded theWEEK with2 errors onlyin FoodSafety QA Scorefor theWEEKis 93% orabove No Calloutsin CCFeedback orEscalationsfor a WEEKEnded theWEEK with91% FCRor above Ended theDAY with93% FCR Ended theWEEK with54% SSRVoiceNo absent/ Tardy fora WEEK No error inEmloyeeError in aWEEK 100%QuizScore in aWEEKScheduleadhrencefor the DAYis 96%Ended theWEEK with12% SSRMessageEnded theWEEK with370 secondsor below AHTWebchat Ended theDAY with 450seconds orbelow AHTVoiceNo error inOne offextremescenarios forthe WEEKEnded theWEEK with450 secondsor less AHTVoiceEnded theDAY with 370seconds orbelowWebChat AHTNo error inClaimedbefore thedelivery in aWEEKEnded theDAY with 6surveycounts at100%100%DAUscore in aWEEK Notabsent ANDnot late forthe DAYEnded theWEEK withscheduleAdherence of95% or above

UK HF KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
I
3
O
4
G
5
G
6
O
7
G
8
I
9
B
10
B
11
B
12
N
13
O
14
I
15
N
16
O
17
I
18
B
19
G
20
B
21
N
22
N
23
O
24
G
  1. I-Ended the DAY with No Callouts in CC Feedback
  2. I-Wearing color Black
  3. O-Ended the WEEK with 91% CSAT or above with minimum 8 surveys
  4. G-Ended the WEEK with 2 errors only in Food Safety
  5. G-QA Score for the WEEK is 93% or above
  6. O-No Callouts in CC Feedback or Escalations for a WEEK
  7. G-Ended the WEEK with 91% FCR or above
  8. I-Ended the DAY with 93% FCR
  9. B-Ended the WEEK with 54% SSR Voice
  10. B-No absent / Tardy for a WEEK
  11. B-No error in Emloyee Error in a WEEK
  12. N-100% Quiz Score in a WEEK
  13. O-Schedule adhrence for the DAY is 96%
  14. I-Ended the WEEK with 12% SSR Message
  15. N-Ended the WEEK with 370 seconds or below AHT Webchat
  16. O-Ended the DAY with 450 seconds or below AHT Voice
  17. I-No error in One off extreme scenarios for the WEEK
  18. B-Ended the WEEK with 450 seconds or less AHT Voice
  19. G-Ended the DAY with 370 seconds or below WebChat AHT
  20. B-No error in Claimed before the delivery in a WEEK
  21. N-Ended the DAY with 6 survey counts at 100%
  22. N-100% DAU score in a WEEK
  23. O-Not absent AND not late for the DAY
  24. G-Ended the WEEK with schedule Adherence of 95% or above