Ended theDAY with97%ScheduleadherenceNoTardinessfor a DAY Ended theWEEK with400 secondsAHT orbelowNotAbsent onThursday NoTardinessfor a day Ended theDAY with 390secondsvoice AHT orbelowPositiveverbatim froma customer ina DAY (Itshouldbe specific)Achieved95% QAfor theWEEKPositiveverbatim froma customer ina DAY (Itshouldbe specific) 100%DAU forthe WEEK100% QuizCompletionfor theWEEK Ended theWEEK with12% SSRWebchatWearingthe colorPINK Ended theWEEK with95%ScheduleadherenceEnded theDAY with12% SSRWebchatEnded theDAY with 390seconds orbelowWebchat AHTEnded theDAY with12% SSRMessage Ended theWEEKwith93% FCREnded theWEEK with380 secondsor below AHTWebchat Wearingthe colorGREENEnded theWEEK with54% SSRVoiceEnded theDAY with54% SSRVoiceEnded theDAY with 95%CSAT withminimum of 4surveysEnded theweek with aCSAT score of95% with aminimum of 8surveysEnded theDAY with97%ScheduleadherenceNoTardinessfor a DAY Ended theWEEK with400 secondsAHT orbelowNotAbsent onThursday NoTardinessfor a day Ended theDAY with 390secondsvoice AHT orbelowPositiveverbatim froma customer ina DAY (Itshouldbe specific)Achieved95% QAfor theWEEKPositiveverbatim froma customer ina DAY (Itshouldbe specific) 100%DAU forthe WEEK100% QuizCompletionfor theWEEK Ended theWEEK with12% SSRWebchatWearingthe colorPINK Ended theWEEK with95%ScheduleadherenceEnded theDAY with12% SSRWebchatEnded theDAY with 390seconds orbelowWebchat AHTEnded theDAY with12% SSRMessage Ended theWEEKwith93% FCREnded theWEEK with380 secondsor below AHTWebchat Wearingthe colorGREENEnded theWEEK with54% SSRVoiceEnded theDAY with54% SSRVoiceEnded theDAY with 95%CSAT withminimum of 4surveysEnded theweek with aCSAT score of95% with aminimum of 8surveys

UK IE KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the DAY with 97% Schedule adherence
  2. No Tardiness for a DAY
  3. Ended the WEEK with 400 seconds AHT or below
  4. Not Absent on Thursday
  5. No Tardiness for a day
  6. Ended the DAY with 390 seconds voice AHT or below
  7. Positive verbatim from a customer in a DAY (It should be specific)
  8. Achieved 95% QA for the WEEK
  9. Positive verbatim from a customer in a DAY (It should be specific)
  10. 100% DAU for the WEEK
  11. 100% Quiz Completion for the WEEK
  12. Ended the WEEK with 12% SSR Webchat
  13. Wearing the color PINK
  14. Ended the WEEK with 95% Schedule adherence
  15. Ended the DAY with 12% SSR Webchat
  16. Ended the DAY with 390 seconds or below Webchat AHT
  17. Ended the DAY with 12% SSR Message
  18. Ended the WEEK with 93% FCR
  19. Ended the WEEK with 380 seconds or below AHT Webchat
  20. Wearing the color GREEN
  21. Ended the WEEK with 54% SSR Voice
  22. Ended the DAY with 54% SSR Voice
  23. Ended the DAY with 95% CSAT with minimum of 4 surveys
  24. Ended the week with a CSAT score of 95% with a minimum of 8 surveys