100%DAU forthe WEEKEnded theDAY with 95%CSAT withminimum of 4surveysEnded theWEEK with54% SSRVoiceAchieved95% QAfor theWEEKWearingthe colorGREENEnded theDAY with54% SSRVoiceEnded theWEEK with400 secondsAHT orbelowPositiveverbatim froma customer ina DAY (Itshouldbe specific) Ended theDAY with12% SSRWebchatEnded theDAY with97%ScheduleadherenceEnded theWEEK with12% SSRWebchatEnded theDAY with 390secondsvoice AHT orbelowEnded theweek with aCSAT score of95% with aminimum of 8surveysPositiveverbatim froma customer ina DAY (Itshouldbe specific)NoTardinessfor a DAY Ended theDAY with 390seconds orbelowWebchat AHTEnded theWEEK with380 secondsor below AHTWebchat Wearingthe colorPINK Ended theWEEKwith93% FCR100% QuizCompletionfor theWEEK Ended theDAY with12% SSRMessage NoTardinessfor a day Ended theWEEK with95%ScheduleadherenceNotAbsent onThursday 100%DAU forthe WEEKEnded theDAY with 95%CSAT withminimum of 4surveysEnded theWEEK with54% SSRVoiceAchieved95% QAfor theWEEKWearingthe colorGREENEnded theDAY with54% SSRVoiceEnded theWEEK with400 secondsAHT orbelowPositiveverbatim froma customer ina DAY (Itshouldbe specific) Ended theDAY with12% SSRWebchatEnded theDAY with97%ScheduleadherenceEnded theWEEK with12% SSRWebchatEnded theDAY with 390secondsvoice AHT orbelowEnded theweek with aCSAT score of95% with aminimum of 8surveysPositiveverbatim froma customer ina DAY (Itshouldbe specific)NoTardinessfor a DAY Ended theDAY with 390seconds orbelowWebchat AHTEnded theWEEK with380 secondsor below AHTWebchat Wearingthe colorPINK Ended theWEEKwith93% FCR100% QuizCompletionfor theWEEK Ended theDAY with12% SSRMessage NoTardinessfor a day Ended theWEEK with95%ScheduleadherenceNotAbsent onThursday 

UK IE KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 100% DAU for the WEEK
  2. Ended the DAY with 95% CSAT with minimum of 4 surveys
  3. Ended the WEEK with 54% SSR Voice
  4. Achieved 95% QA for the WEEK
  5. Wearing the color GREEN
  6. Ended the DAY with 54% SSR Voice
  7. Ended the WEEK with 400 seconds AHT or below
  8. Positive verbatim from a customer in a DAY (It should be specific)
  9. Ended the DAY with 12% SSR Webchat
  10. Ended the DAY with 97% Schedule adherence
  11. Ended the WEEK with 12% SSR Webchat
  12. Ended the DAY with 390 seconds voice AHT or below
  13. Ended the week with a CSAT score of 95% with a minimum of 8 surveys
  14. Positive verbatim from a customer in a DAY (It should be specific)
  15. No Tardiness for a DAY
  16. Ended the DAY with 390 seconds or below Webchat AHT
  17. Ended the WEEK with 380 seconds or below AHT Webchat
  18. Wearing the color PINK
  19. Ended the WEEK with 93% FCR
  20. 100% Quiz Completion for the WEEK
  21. Ended the DAY with 12% SSR Message
  22. No Tardiness for a day
  23. Ended the WEEK with 95% Schedule adherence
  24. Not Absent on Thursday