(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Positive
verbatim from
a customer in
a DAY (It should
be specific)
100%
DAU for
the WEEK
No
Tardiness
for a day
Ended the
DAY with
12% SSR
Message
Ended the
WEEK with
95%
Schedule
adherence
Ended the
WEEK with
54% SSR
Voice
Ended the
WEEK with
12% SSR
Webchat
Ended the
DAY with
97%
Schedule
adherence
Ended the
DAY with
12% SSR
Webchat
Ended the
week with a
CSAT score of
95% with a
minimum of 8
surveys
Achieved
95% QA
for the
WEEK
Ended the
DAY with
54% SSR
Voice
Positive
verbatim from
a customer in
a DAY (It should
be specific)
Ended the
DAY with 95%
CSAT with
minimum of 4
surveys
Ended the
DAY with 390
seconds
voice AHT or
below
Wearing
the color
PINK
Ended the
WEEK with
93% FCR
Not
Absent on
Thursday
Ended the
WEEK with
380 seconds
or below AHT
Webchat
No
Tardiness
for a DAY
Wearing
the color
GREEN
100% Quiz
Completion
for the
WEEK
Ended the
WEEK with
400 seconds
AHT or
below
Ended the
DAY with 390
seconds or
below
Webchat AHT
