Ended theDAY with12% SSRMessage NotAbsent onThursday Positiveverbatim froma customer ina DAY (Itshouldbe specific)Ended theDAY with 390seconds orbelowWebchat AHTEnded theWEEK with54% SSRVoiceEnded theDAY with12% SSRWebchatEnded theweek with aCSAT score of95% with aminimum of 8surveysEnded theWEEK with380 secondsor below AHTWebchat Ended theWEEK with400 secondsAHT orbelowEnded theDAY with97%ScheduleadherenceWearingthe colorGREENWearingthe colorPINK Achieved95% QAfor theWEEKEnded theWEEK with95%ScheduleadherenceEnded theDAY with 95%CSAT withminimum of 4surveysNoTardinessfor a DAY NoTardinessfor a day Ended theDAY with 390secondsvoice AHT orbelowEnded theWEEKwith93% FCR100% QuizCompletionfor theWEEK 100%DAU forthe WEEKPositiveverbatim froma customer ina DAY (Itshouldbe specific) Ended theDAY with54% SSRVoiceEnded theWEEK with12% SSRWebchatEnded theDAY with12% SSRMessage NotAbsent onThursday Positiveverbatim froma customer ina DAY (Itshouldbe specific)Ended theDAY with 390seconds orbelowWebchat AHTEnded theWEEK with54% SSRVoiceEnded theDAY with12% SSRWebchatEnded theweek with aCSAT score of95% with aminimum of 8surveysEnded theWEEK with380 secondsor below AHTWebchat Ended theWEEK with400 secondsAHT orbelowEnded theDAY with97%ScheduleadherenceWearingthe colorGREENWearingthe colorPINK Achieved95% QAfor theWEEKEnded theWEEK with95%ScheduleadherenceEnded theDAY with 95%CSAT withminimum of 4surveysNoTardinessfor a DAY NoTardinessfor a day Ended theDAY with 390secondsvoice AHT orbelowEnded theWEEKwith93% FCR100% QuizCompletionfor theWEEK 100%DAU forthe WEEKPositiveverbatim froma customer ina DAY (Itshouldbe specific) Ended theDAY with54% SSRVoiceEnded theWEEK with12% SSRWebchat

UK IE KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the DAY with 12% SSR Message
  2. Not Absent on Thursday
  3. Positive verbatim from a customer in a DAY (It should be specific)
  4. Ended the DAY with 390 seconds or below Webchat AHT
  5. Ended the WEEK with 54% SSR Voice
  6. Ended the DAY with 12% SSR Webchat
  7. Ended the week with a CSAT score of 95% with a minimum of 8 surveys
  8. Ended the WEEK with 380 seconds or below AHT Webchat
  9. Ended the WEEK with 400 seconds AHT or below
  10. Ended the DAY with 97% Schedule adherence
  11. Wearing the color GREEN
  12. Wearing the color PINK
  13. Achieved 95% QA for the WEEK
  14. Ended the WEEK with 95% Schedule adherence
  15. Ended the DAY with 95% CSAT with minimum of 4 surveys
  16. No Tardiness for a DAY
  17. No Tardiness for a day
  18. Ended the DAY with 390 seconds voice AHT or below
  19. Ended the WEEK with 93% FCR
  20. 100% Quiz Completion for the WEEK
  21. 100% DAU for the WEEK
  22. Positive verbatim from a customer in a DAY (It should be specific)
  23. Ended the DAY with 54% SSR Voice
  24. Ended the WEEK with 12% SSR Webchat