Ended theWEEK with390 secondsor below AHTWebchat Ended theWEEK with12% SSRWebchatEnded theDAY with 94%CSAT withminimum of 10surveysEnded theDAY with 380seconds orbelowWebchat AHT No Call -outs /Escalationfora WEEKAchieved95% QAfor theWEEK NoAdherenceCall outsfor a WEEK1 or 0 Foodsafety errorfor aWEEK Positiveverbatim fromthe customer ina day (It shouldbe specific) 100% QuizCompletionfor theWEEKEnded theweek with aCSAT score of93% with aminimum of 20surveys0% LostHours fora week100%DAU forthe WEEKEnded theWEEK with410 secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theWEEK with12% SSRWebchat NoAdherenceCall - Outs Ended theDAY with97%Scheduleadherence FCR forthe DAY is94% orabove Ended theWEEK with95%Scheduleadherence NoAbsencefor a DAYEnded theWEEK with54% SSRVoiceEnded theWEEK with410 secondsvoice AHT orbelow NoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theWEEK with390 secondsor below AHTWebchat Ended theWEEK with12% SSRWebchatEnded theDAY with 94%CSAT withminimum of 10surveysEnded theDAY with 380seconds orbelowWebchat AHT No Call -outs /Escalationfora WEEKAchieved95% QAfor theWEEK NoAdherenceCall outsfor a WEEK1 or 0 Foodsafety errorfor aWEEK Positiveverbatim fromthe customer ina day (It shouldbe specific) 100% QuizCompletionfor theWEEKEnded theweek with aCSAT score of93% with aminimum of 20surveys0% LostHours fora week100%DAU forthe WEEKEnded theWEEK with410 secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theWEEK with12% SSRWebchat NoAdherenceCall - Outs Ended theDAY with97%Scheduleadherence FCR forthe DAY is94% orabove Ended theWEEK with95%Scheduleadherence NoAbsencefor a DAYEnded theWEEK with54% SSRVoiceEnded theWEEK with410 secondsvoice AHT orbelow NoTardinessfor a DAYwith 95% orhigher scheduleadherence

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the WEEK with 390 seconds or below AHT Webchat
  2. Ended the WEEK with 12% SSR Webchat
  3. Ended the DAY with 94% CSAT with minimum of 10 surveys
  4. Ended the DAY with 380 seconds or below Webchat AHT
  5. No Call - outs / Escalation for a WEEK
  6. Achieved 95% QA for the WEEK
  7. No Adherence Call outs for a WEEK
  8. 1 or 0 Food safety error for a WEEK
  9. Positive verbatim from the customer in a day (It should be specific)
  10. 100% Quiz Completion for the WEEK
  11. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  12. 0% Lost Hours for a week
  13. 100% DAU for the WEEK
  14. Ended the WEEK with 410 seconds voice AHT or below
  15. 100% Quiz Completion for the week
  16. Ended the WEEK with 12% SSR Webchat
  17. No Adherence Call - Outs
  18. Ended the DAY with 97% Schedule adherence
  19. FCR for the DAY is 94% or above
  20. Ended the WEEK with 95% Schedule adherence
  21. No Absence for a DAY
  22. Ended the WEEK with 54% SSR Voice
  23. Ended the WEEK with 410 seconds voice AHT or below
  24. No Tardiness for a DAY with 95% or higher schedule adherence