1 or 0 Foodsafety errorfor aWEEK Ended theDAY with 94%CSAT withminimum of 10surveysNoAdherenceCall - Outs Ended theWEEK with410 secondsvoice AHT orbelowEnded theDAY with97%Scheduleadherence Ended theWEEK with12% SSRWebchat Ended theWEEK with410 secondsvoice AHT orbelow 100% QuizCompletionfor theweekEnded theWEEK with390 secondsor below AHTWebchat 100% QuizCompletionfor theWEEK0% LostHours fora weekNoAdherenceCall outsfor a WEEK100%DAU forthe WEEKEnded theweek with aCSAT score of93% with aminimum of 20surveysAchieved95% QAfor theWEEK Ended theDAY with 380seconds orbelowWebchat AHT NoTardinessfor a DAYwith 95% orhigher scheduleadherencePositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theWEEK with54% SSRVoiceNo Call -outs /Escalationfora WEEKEnded theWEEK with12% SSRWebchatNoAbsencefor a DAYFCR forthe DAY is94% orabove Ended theWEEK with95%Scheduleadherence 1 or 0 Foodsafety errorfor aWEEK Ended theDAY with 94%CSAT withminimum of 10surveysNoAdherenceCall - Outs Ended theWEEK with410 secondsvoice AHT orbelowEnded theDAY with97%Scheduleadherence Ended theWEEK with12% SSRWebchat Ended theWEEK with410 secondsvoice AHT orbelow 100% QuizCompletionfor theweekEnded theWEEK with390 secondsor below AHTWebchat 100% QuizCompletionfor theWEEK0% LostHours fora weekNoAdherenceCall outsfor a WEEK100%DAU forthe WEEKEnded theweek with aCSAT score of93% with aminimum of 20surveysAchieved95% QAfor theWEEK Ended theDAY with 380seconds orbelowWebchat AHT NoTardinessfor a DAYwith 95% orhigher scheduleadherencePositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theWEEK with54% SSRVoiceNo Call -outs /Escalationfora WEEKEnded theWEEK with12% SSRWebchatNoAbsencefor a DAYFCR forthe DAY is94% orabove Ended theWEEK with95%Scheduleadherence 

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 or 0 Food safety error for a WEEK
  2. Ended the DAY with 94% CSAT with minimum of 10 surveys
  3. No Adherence Call - Outs
  4. Ended the WEEK with 410 seconds voice AHT or below
  5. Ended the DAY with 97% Schedule adherence
  6. Ended the WEEK with 12% SSR Webchat
  7. Ended the WEEK with 410 seconds voice AHT or below
  8. 100% Quiz Completion for the week
  9. Ended the WEEK with 390 seconds or below AHT Webchat
  10. 100% Quiz Completion for the WEEK
  11. 0% Lost Hours for a week
  12. No Adherence Call outs for a WEEK
  13. 100% DAU for the WEEK
  14. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  15. Achieved 95% QA for the WEEK
  16. Ended the DAY with 380 seconds or below Webchat AHT
  17. No Tardiness for a DAY with 95% or higher schedule adherence
  18. Positive verbatim from the customer in a day (It should be specific)
  19. Ended the WEEK with 54% SSR Voice
  20. No Call - outs / Escalation for a WEEK
  21. Ended the WEEK with 12% SSR Webchat
  22. No Absence for a DAY
  23. FCR for the DAY is 94% or above
  24. Ended the WEEK with 95% Schedule adherence