NoAdherenceCall outsfor a WEEKNo Call -outs /Escalationfora WEEKEnded theWEEK with12% SSRWebchat 1 or 0 Foodsafety errorfor aWEEK 0% LostHours fora weekEnded theDAY with 380seconds orbelowWebchat AHT 100%DAU forthe WEEKAchieved95% QAfor theWEEK 100% QuizCompletionfor theweekEnded theweek with aCSAT score of93% with aminimum of 20surveysEnded theWEEK with410 secondsvoice AHT orbelowEnded theDAY with 94%CSAT withminimum of 10surveysNoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theWEEK with12% SSRWebchatEnded theDAY with97%Scheduleadherence NoAbsencefor a DAYEnded theWEEK with54% SSRVoiceFCR forthe DAY is94% orabove Ended theWEEK with95%Scheduleadherence NoAdherenceCall - Outs 100% QuizCompletionfor theWEEKEnded theWEEK with410 secondsvoice AHT orbelow Ended theWEEK with390 secondsor below AHTWebchat Positiveverbatim fromthe customer ina day (It shouldbe specific) NoAdherenceCall outsfor a WEEKNo Call -outs /Escalationfora WEEKEnded theWEEK with12% SSRWebchat 1 or 0 Foodsafety errorfor aWEEK 0% LostHours fora weekEnded theDAY with 380seconds orbelowWebchat AHT 100%DAU forthe WEEKAchieved95% QAfor theWEEK 100% QuizCompletionfor theweekEnded theweek with aCSAT score of93% with aminimum of 20surveysEnded theWEEK with410 secondsvoice AHT orbelowEnded theDAY with 94%CSAT withminimum of 10surveysNoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theWEEK with12% SSRWebchatEnded theDAY with97%Scheduleadherence NoAbsencefor a DAYEnded theWEEK with54% SSRVoiceFCR forthe DAY is94% orabove Ended theWEEK with95%Scheduleadherence NoAdherenceCall - Outs 100% QuizCompletionfor theWEEKEnded theWEEK with410 secondsvoice AHT orbelow Ended theWEEK with390 secondsor below AHTWebchat Positiveverbatim fromthe customer ina day (It shouldbe specific) 

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Adherence Call outs for a WEEK
  2. No Call - outs / Escalation for a WEEK
  3. Ended the WEEK with 12% SSR Webchat
  4. 1 or 0 Food safety error for a WEEK
  5. 0% Lost Hours for a week
  6. Ended the DAY with 380 seconds or below Webchat AHT
  7. 100% DAU for the WEEK
  8. Achieved 95% QA for the WEEK
  9. 100% Quiz Completion for the week
  10. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  11. Ended the WEEK with 410 seconds voice AHT or below
  12. Ended the DAY with 94% CSAT with minimum of 10 surveys
  13. No Tardiness for a DAY with 95% or higher schedule adherence
  14. Ended the WEEK with 12% SSR Webchat
  15. Ended the DAY with 97% Schedule adherence
  16. No Absence for a DAY
  17. Ended the WEEK with 54% SSR Voice
  18. FCR for the DAY is 94% or above
  19. Ended the WEEK with 95% Schedule adherence
  20. No Adherence Call - Outs
  21. 100% Quiz Completion for the WEEK
  22. Ended the WEEK with 410 seconds voice AHT or below
  23. Ended the WEEK with 390 seconds or below AHT Webchat
  24. Positive verbatim from the customer in a day (It should be specific)