(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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FCR for
the DAY is
94% or
above
Ended the
week with a
CSAT score of
93% with a
minimum of 20
surveys
Ended the
DAY with
97%
Schedule
adherence
No Call -
outs / Escalation for
a WEEK
100% Quiz
Completion
for the
week
100%
DAU for
the WEEK
Ended the
WEEK with
12% SSR
Webchat
Achieved
95% QA
for the
WEEK
Ended the
WEEK with
95%
Schedule
adherence
Ended the
WEEK with
410 seconds
voice AHT or
below
Ended the
WEEK with
410 seconds
voice AHT or
below
1 or 0 Food safety error for a WEEK
100% Quiz
Completion
for the
WEEK
No
Adherence
Call - Outs
No
Adherence
Call outs
for a WEEK
0% Lost Hours for a week
Ended the
DAY with 380
seconds or
below
Webchat AHT
Ended the
WEEK with
390 seconds
or below AHT
Webchat
No
Tardiness
for a DAY
with 95% or higher schedule adherence
Ended the
WEEK with
12% SSR
Webchat
Positive
verbatim from
the customer in
a day (It should
be specific)
Ended the
WEEK with
54% SSR
Voice
Ended the
DAY with 94%
CSAT with
minimum of 10
surveys
