1 or 0 Foodsafety errorfor aWEEK NoAdherenceCall - Outs Ended theWEEK with12% SSRWebchat No Call -outs /Escalationfora WEEKPositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theweek with aCSAT score of93% with aminimum of 20surveysEnded theWEEK with95%Scheduleadherence Ended theWEEK with54% SSRVoiceEnded theWEEK with410 secondsvoice AHT orbelowEnded theDAY with 94%CSAT withminimum of 10surveys0% LostHours fora weekEnded theWEEK with410 secondsvoice AHT orbelow Ended theDAY with97%Scheduleadherence NoAdherenceCall outsfor a WEEKEnded theWEEK with390 secondsor below AHTWebchat NoAbsencefor a DAYEnded theDAY with 380seconds orbelowWebchat AHT FCR forthe DAY is94% orabove 100%DAU forthe WEEKEnded theWEEK with12% SSRWebchat100% QuizCompletionfor theweek100% QuizCompletionfor theWEEKNoTardinessfor a DAYwith 95% orhigher scheduleadherenceAchieved95% QAfor theWEEK 1 or 0 Foodsafety errorfor aWEEK NoAdherenceCall - Outs Ended theWEEK with12% SSRWebchat No Call -outs /Escalationfora WEEKPositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theweek with aCSAT score of93% with aminimum of 20surveysEnded theWEEK with95%Scheduleadherence Ended theWEEK with54% SSRVoiceEnded theWEEK with410 secondsvoice AHT orbelowEnded theDAY with 94%CSAT withminimum of 10surveys0% LostHours fora weekEnded theWEEK with410 secondsvoice AHT orbelow Ended theDAY with97%Scheduleadherence NoAdherenceCall outsfor a WEEKEnded theWEEK with390 secondsor below AHTWebchat NoAbsencefor a DAYEnded theDAY with 380seconds orbelowWebchat AHT FCR forthe DAY is94% orabove 100%DAU forthe WEEKEnded theWEEK with12% SSRWebchat100% QuizCompletionfor theweek100% QuizCompletionfor theWEEKNoTardinessfor a DAYwith 95% orhigher scheduleadherenceAchieved95% QAfor theWEEK 

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 1 or 0 Food safety error for a WEEK
  2. No Adherence Call - Outs
  3. Ended the WEEK with 12% SSR Webchat
  4. No Call - outs / Escalation for a WEEK
  5. Positive verbatim from the customer in a day (It should be specific)
  6. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  7. Ended the WEEK with 95% Schedule adherence
  8. Ended the WEEK with 54% SSR Voice
  9. Ended the WEEK with 410 seconds voice AHT or below
  10. Ended the DAY with 94% CSAT with minimum of 10 surveys
  11. 0% Lost Hours for a week
  12. Ended the WEEK with 410 seconds voice AHT or below
  13. Ended the DAY with 97% Schedule adherence
  14. No Adherence Call outs for a WEEK
  15. Ended the WEEK with 390 seconds or below AHT Webchat
  16. No Absence for a DAY
  17. Ended the DAY with 380 seconds or below Webchat AHT
  18. FCR for the DAY is 94% or above
  19. 100% DAU for the WEEK
  20. Ended the WEEK with 12% SSR Webchat
  21. 100% Quiz Completion for the week
  22. 100% Quiz Completion for the WEEK
  23. No Tardiness for a DAY with 95% or higher schedule adherence
  24. Achieved 95% QA for the WEEK