No Call -outs /Escalationfora WEEKEnded theDAY with97%Scheduleadherence NoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theWEEK with54% SSRVoiceEnded theWEEK with95%Scheduleadherence NoAdherenceCall - Outs Positiveverbatim fromthe customer ina day (It shouldbe specific) 100%DAU forthe WEEKEnded theWEEK with12% SSRWebchat 1 or 0 Foodsafety errorfor aWEEK FCR forthe DAY is94% orabove Ended theWEEK with410 secondsvoice AHT orbelow Achieved95% QAfor theWEEK Ended theDAY with 94%CSAT withminimum of 10surveysEnded theDAY with 380seconds orbelowWebchat AHT Ended theWEEK with390 secondsor below AHTWebchat Ended theWEEK with410 secondsvoice AHT orbelow100% QuizCompletionfor theWEEKNoAbsencefor a DAY100% QuizCompletionfor theweekEnded theweek with aCSAT score of93% with aminimum of 20surveysEnded theWEEK with12% SSRWebchat0% LostHours fora weekNoAdherenceCall outsfor a WEEKNo Call -outs /Escalationfora WEEKEnded theDAY with97%Scheduleadherence NoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theWEEK with54% SSRVoiceEnded theWEEK with95%Scheduleadherence NoAdherenceCall - Outs Positiveverbatim fromthe customer ina day (It shouldbe specific) 100%DAU forthe WEEKEnded theWEEK with12% SSRWebchat 1 or 0 Foodsafety errorfor aWEEK FCR forthe DAY is94% orabove Ended theWEEK with410 secondsvoice AHT orbelow Achieved95% QAfor theWEEK Ended theDAY with 94%CSAT withminimum of 10surveysEnded theDAY with 380seconds orbelowWebchat AHT Ended theWEEK with390 secondsor below AHTWebchat Ended theWEEK with410 secondsvoice AHT orbelow100% QuizCompletionfor theWEEKNoAbsencefor a DAY100% QuizCompletionfor theweekEnded theweek with aCSAT score of93% with aminimum of 20surveysEnded theWEEK with12% SSRWebchat0% LostHours fora weekNoAdherenceCall outsfor a WEEK

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Call - outs / Escalation for a WEEK
  2. Ended the DAY with 97% Schedule adherence
  3. No Tardiness for a DAY with 95% or higher schedule adherence
  4. Ended the WEEK with 54% SSR Voice
  5. Ended the WEEK with 95% Schedule adherence
  6. No Adherence Call - Outs
  7. Positive verbatim from the customer in a day (It should be specific)
  8. 100% DAU for the WEEK
  9. Ended the WEEK with 12% SSR Webchat
  10. 1 or 0 Food safety error for a WEEK
  11. FCR for the DAY is 94% or above
  12. Ended the WEEK with 410 seconds voice AHT or below
  13. Achieved 95% QA for the WEEK
  14. Ended the DAY with 94% CSAT with minimum of 10 surveys
  15. Ended the DAY with 380 seconds or below Webchat AHT
  16. Ended the WEEK with 390 seconds or below AHT Webchat
  17. Ended the WEEK with 410 seconds voice AHT or below
  18. 100% Quiz Completion for the WEEK
  19. No Absence for a DAY
  20. 100% Quiz Completion for the week
  21. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  22. Ended the WEEK with 12% SSR Webchat
  23. 0% Lost Hours for a week
  24. No Adherence Call outs for a WEEK