Ended theDAY with97%Scheduleadherence Achieved95% QAfor theWEEK Ended theWEEK with410 secondsvoice AHT orbelow Ended theWEEK with54% SSRVoicePositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theWEEK with390 secondsor below AHTWebchat NoAdherenceCall outsfor a WEEK100% QuizCompletionfor theWEEKNoAbsencefor a DAYEnded theWEEK with95%Scheduleadherence 1 or 0 Foodsafety errorfor aWEEK 100%DAU forthe WEEKEnded theWEEK with410 secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theWEEK with12% SSRWebchat Ended theweek with aCSAT score of93% with aminimum of 20surveysNoAdherenceCall - Outs FCR forthe DAY is94% orabove Ended theWEEK with12% SSRWebchatNo Call -outs /Escalationfora WEEKNoTardinessfor a DAYwith 95% orhigher scheduleadherence0% LostHours fora weekEnded theDAY with 94%CSAT withminimum of 10surveysEnded theDAY with 380seconds orbelowWebchat AHT Ended theDAY with97%Scheduleadherence Achieved95% QAfor theWEEK Ended theWEEK with410 secondsvoice AHT orbelow Ended theWEEK with54% SSRVoicePositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theWEEK with390 secondsor below AHTWebchat NoAdherenceCall outsfor a WEEK100% QuizCompletionfor theWEEKNoAbsencefor a DAYEnded theWEEK with95%Scheduleadherence 1 or 0 Foodsafety errorfor aWEEK 100%DAU forthe WEEKEnded theWEEK with410 secondsvoice AHT orbelow100% QuizCompletionfor theweekEnded theWEEK with12% SSRWebchat Ended theweek with aCSAT score of93% with aminimum of 20surveysNoAdherenceCall - Outs FCR forthe DAY is94% orabove Ended theWEEK with12% SSRWebchatNo Call -outs /Escalationfora WEEKNoTardinessfor a DAYwith 95% orhigher scheduleadherence0% LostHours fora weekEnded theDAY with 94%CSAT withminimum of 10surveysEnded theDAY with 380seconds orbelowWebchat AHT 

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the DAY with 97% Schedule adherence
  2. Achieved 95% QA for the WEEK
  3. Ended the WEEK with 410 seconds voice AHT or below
  4. Ended the WEEK with 54% SSR Voice
  5. Positive verbatim from the customer in a day (It should be specific)
  6. Ended the WEEK with 390 seconds or below AHT Webchat
  7. No Adherence Call outs for a WEEK
  8. 100% Quiz Completion for the WEEK
  9. No Absence for a DAY
  10. Ended the WEEK with 95% Schedule adherence
  11. 1 or 0 Food safety error for a WEEK
  12. 100% DAU for the WEEK
  13. Ended the WEEK with 410 seconds voice AHT or below
  14. 100% Quiz Completion for the week
  15. Ended the WEEK with 12% SSR Webchat
  16. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  17. No Adherence Call - Outs
  18. FCR for the DAY is 94% or above
  19. Ended the WEEK with 12% SSR Webchat
  20. No Call - outs / Escalation for a WEEK
  21. No Tardiness for a DAY with 95% or higher schedule adherence
  22. 0% Lost Hours for a week
  23. Ended the DAY with 94% CSAT with minimum of 10 surveys
  24. Ended the DAY with 380 seconds or below Webchat AHT