NoAdherenceCall - Outs Ended theWEEK with12% SSRWebchat 1 or 0 Foodsafety errorfor aWEEK 100%DAU forthe WEEKEnded theDAY with 380seconds orbelowWebchat AHT 100% QuizCompletionfor theweekPositiveverbatim fromthe customer ina day (It shouldbe specific) NoTardinessfor a DAYwith 95% orhigher scheduleadherence0% LostHours fora weekNoAdherenceCall outsfor a WEEKEnded theWEEK with410 secondsvoice AHT orbelow NoAbsencefor a DAYEnded theDAY with 94%CSAT withminimum of 10surveysAchieved95% QAfor theWEEK Ended theWEEK with390 secondsor below AHTWebchat Ended theWEEK with54% SSRVoiceEnded theDAY with97%Scheduleadherence Ended theWEEK with12% SSRWebchatEnded theWEEK with410 secondsvoice AHT orbelowEnded theWEEK with95%Scheduleadherence Ended theweek with aCSAT score of93% with aminimum of 20surveysNo Call -outs /Escalationfora WEEKFCR forthe DAY is94% orabove 100% QuizCompletionfor theWEEKNoAdherenceCall - Outs Ended theWEEK with12% SSRWebchat 1 or 0 Foodsafety errorfor aWEEK 100%DAU forthe WEEKEnded theDAY with 380seconds orbelowWebchat AHT 100% QuizCompletionfor theweekPositiveverbatim fromthe customer ina day (It shouldbe specific) NoTardinessfor a DAYwith 95% orhigher scheduleadherence0% LostHours fora weekNoAdherenceCall outsfor a WEEKEnded theWEEK with410 secondsvoice AHT orbelow NoAbsencefor a DAYEnded theDAY with 94%CSAT withminimum of 10surveysAchieved95% QAfor theWEEK Ended theWEEK with390 secondsor below AHTWebchat Ended theWEEK with54% SSRVoiceEnded theDAY with97%Scheduleadherence Ended theWEEK with12% SSRWebchatEnded theWEEK with410 secondsvoice AHT orbelowEnded theWEEK with95%Scheduleadherence Ended theweek with aCSAT score of93% with aminimum of 20surveysNo Call -outs /Escalationfora WEEKFCR forthe DAY is94% orabove 100% QuizCompletionfor theWEEK

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. No Adherence Call - Outs
  2. Ended the WEEK with 12% SSR Webchat
  3. 1 or 0 Food safety error for a WEEK
  4. 100% DAU for the WEEK
  5. Ended the DAY with 380 seconds or below Webchat AHT
  6. 100% Quiz Completion for the week
  7. Positive verbatim from the customer in a day (It should be specific)
  8. No Tardiness for a DAY with 95% or higher schedule adherence
  9. 0% Lost Hours for a week
  10. No Adherence Call outs for a WEEK
  11. Ended the WEEK with 410 seconds voice AHT or below
  12. No Absence for a DAY
  13. Ended the DAY with 94% CSAT with minimum of 10 surveys
  14. Achieved 95% QA for the WEEK
  15. Ended the WEEK with 390 seconds or below AHT Webchat
  16. Ended the WEEK with 54% SSR Voice
  17. Ended the DAY with 97% Schedule adherence
  18. Ended the WEEK with 12% SSR Webchat
  19. Ended the WEEK with 410 seconds voice AHT or below
  20. Ended the WEEK with 95% Schedule adherence
  21. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  22. No Call - outs / Escalation for a WEEK
  23. FCR for the DAY is 94% or above
  24. 100% Quiz Completion for the WEEK