0% LostHours fora week100% QuizCompletionfor theWEEKEnded theDAY with97%Scheduleadherence No Call -outs /Escalationfora WEEKAchieved95% QAfor theWEEK 100%DAU forthe WEEK100% QuizCompletionfor theweekEnded theWEEK with54% SSRVoiceEnded theWEEK with390 secondsor below AHTWebchat NoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theDAY with 380seconds orbelowWebchat AHT Ended theweek with aCSAT score of93% with aminimum of 20surveysFCR forthe DAY is94% orabove Positiveverbatim fromthe customer ina day (It shouldbe specific) 1 or 0 Foodsafety errorfor aWEEK NoAdherenceCall - Outs NoAbsencefor a DAYNoAdherenceCall outsfor a WEEKEnded theWEEK with95%Scheduleadherence Ended theWEEK with12% SSRWebchat Ended theWEEK with410 secondsvoice AHT orbelow Ended theWEEK with12% SSRWebchatEnded theDAY with 94%CSAT withminimum of 10surveysEnded theWEEK with410 secondsvoice AHT orbelow0% LostHours fora week100% QuizCompletionfor theWEEKEnded theDAY with97%Scheduleadherence No Call -outs /Escalationfora WEEKAchieved95% QAfor theWEEK 100%DAU forthe WEEK100% QuizCompletionfor theweekEnded theWEEK with54% SSRVoiceEnded theWEEK with390 secondsor below AHTWebchat NoTardinessfor a DAYwith 95% orhigher scheduleadherenceEnded theDAY with 380seconds orbelowWebchat AHT Ended theweek with aCSAT score of93% with aminimum of 20surveysFCR forthe DAY is94% orabove Positiveverbatim fromthe customer ina day (It shouldbe specific) 1 or 0 Foodsafety errorfor aWEEK NoAdherenceCall - Outs NoAbsencefor a DAYNoAdherenceCall outsfor a WEEKEnded theWEEK with95%Scheduleadherence Ended theWEEK with12% SSRWebchat Ended theWEEK with410 secondsvoice AHT orbelow Ended theWEEK with12% SSRWebchatEnded theDAY with 94%CSAT withminimum of 10surveysEnded theWEEK with410 secondsvoice AHT orbelow

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 0% Lost Hours for a week
  2. 100% Quiz Completion for the WEEK
  3. Ended the DAY with 97% Schedule adherence
  4. No Call - outs / Escalation for a WEEK
  5. Achieved 95% QA for the WEEK
  6. 100% DAU for the WEEK
  7. 100% Quiz Completion for the week
  8. Ended the WEEK with 54% SSR Voice
  9. Ended the WEEK with 390 seconds or below AHT Webchat
  10. No Tardiness for a DAY with 95% or higher schedule adherence
  11. Ended the DAY with 380 seconds or below Webchat AHT
  12. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  13. FCR for the DAY is 94% or above
  14. Positive verbatim from the customer in a day (It should be specific)
  15. 1 or 0 Food safety error for a WEEK
  16. No Adherence Call - Outs
  17. No Absence for a DAY
  18. No Adherence Call outs for a WEEK
  19. Ended the WEEK with 95% Schedule adherence
  20. Ended the WEEK with 12% SSR Webchat
  21. Ended the WEEK with 410 seconds voice AHT or below
  22. Ended the WEEK with 12% SSR Webchat
  23. Ended the DAY with 94% CSAT with minimum of 10 surveys
  24. Ended the WEEK with 410 seconds voice AHT or below