Ended theweek with aCSAT score of93% with aminimum of 20surveysNoAdherenceCall - Outs Ended theWEEK with410 secondsvoice AHT orbelowEnded theWEEK with95%Scheduleadherence Ended theDAY with 380seconds orbelowWebchat AHT Ended theWEEK with54% SSRVoice100% QuizCompletionfor theWEEK100% QuizCompletionfor theweek0% LostHours fora week1 or 0 Foodsafety errorfor aWEEK Ended theWEEK with12% SSRWebchat Ended theDAY with 94%CSAT withminimum of 10surveysAchieved95% QAfor theWEEK Ended theWEEK with12% SSRWebchatEnded theWEEK with410 secondsvoice AHT orbelow Ended theDAY with97%Scheduleadherence Ended theWEEK with390 secondsor below AHTWebchat NoTardinessfor a DAYwith 95% orhigher scheduleadherenceFCR forthe DAY is94% orabove 100%DAU forthe WEEKNoAbsencefor a DAYNoAdherenceCall outsfor a WEEKNo Call -outs /Escalationfora WEEKPositiveverbatim fromthe customer ina day (It shouldbe specific) Ended theweek with aCSAT score of93% with aminimum of 20surveysNoAdherenceCall - Outs Ended theWEEK with410 secondsvoice AHT orbelowEnded theWEEK with95%Scheduleadherence Ended theDAY with 380seconds orbelowWebchat AHT Ended theWEEK with54% SSRVoice100% QuizCompletionfor theWEEK100% QuizCompletionfor theweek0% LostHours fora week1 or 0 Foodsafety errorfor aWEEK Ended theWEEK with12% SSRWebchat Ended theDAY with 94%CSAT withminimum of 10surveysAchieved95% QAfor theWEEK Ended theWEEK with12% SSRWebchatEnded theWEEK with410 secondsvoice AHT orbelow Ended theDAY with97%Scheduleadherence Ended theWEEK with390 secondsor below AHTWebchat NoTardinessfor a DAYwith 95% orhigher scheduleadherenceFCR forthe DAY is94% orabove 100%DAU forthe WEEKNoAbsencefor a DAYNoAdherenceCall outsfor a WEEKNo Call -outs /Escalationfora WEEKPositiveverbatim fromthe customer ina day (It shouldbe specific) 

UK GC KPI BINGO - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Ended the week with a CSAT score of 93% with a minimum of 20 surveys
  2. No Adherence Call - Outs
  3. Ended the WEEK with 410 seconds voice AHT or below
  4. Ended the WEEK with 95% Schedule adherence
  5. Ended the DAY with 380 seconds or below Webchat AHT
  6. Ended the WEEK with 54% SSR Voice
  7. 100% Quiz Completion for the WEEK
  8. 100% Quiz Completion for the week
  9. 0% Lost Hours for a week
  10. 1 or 0 Food safety error for a WEEK
  11. Ended the WEEK with 12% SSR Webchat
  12. Ended the DAY with 94% CSAT with minimum of 10 surveys
  13. Achieved 95% QA for the WEEK
  14. Ended the WEEK with 12% SSR Webchat
  15. Ended the WEEK with 410 seconds voice AHT or below
  16. Ended the DAY with 97% Schedule adherence
  17. Ended the WEEK with 390 seconds or below AHT Webchat
  18. No Tardiness for a DAY with 95% or higher schedule adherence
  19. FCR for the DAY is 94% or above
  20. 100% DAU for the WEEK
  21. No Absence for a DAY
  22. No Adherence Call outs for a WEEK
  23. No Call - outs / Escalation for a WEEK
  24. Positive verbatim from the customer in a day (It should be specific)