Call Out on Discretionary Task ______________ Shared Discretionary Task VIS Template Used _______________ Explained OCS Calendar Task Completed in Discretionary _____________ Sent 30 Day Status Letter ______________ Explained Disputed Liability Decision ______________ Explained ADSP _________________ Recorded Statement- Disputed Claim ____________________ Pocket Estimate Accepted by Customer Sent Ovation to Anyone Claim Closed Appropriately _______________ Recorded Statement on Dispute ________________ Liability Decision __________________ Recorded Statement with an interpreter __________ Claim Owner Moved to Express _______________ Moved COL to Express Liability Decision __________________ Discretionary Task in Calendars ___ _______ Sent Ovation to Team Member Customer Facing Discretionary _________________ Sent Ovation to person outside of team Claim Moved to Sub ________________ Closed a Claim Appropriately _____________ Call Out on Discretionary Task ______________ Shared Discretionary Task VIS Template Used _______________ Explained OCS Calendar Task Completed in Discretionary _____________ Sent 30 Day Status Letter ______________ Explained Disputed Liability Decision ______________ Explained ADSP _________________ Recorded Statement- Disputed Claim ____________________ Pocket Estimate Accepted by Customer Sent Ovation to Anyone Claim Closed Appropriately _______________ Recorded Statement on Dispute ________________ Liability Decision __________________ Recorded Statement with an interpreter __________ Claim Owner Moved to Express _______________ Moved COL to Express Liability Decision __________________ Discretionary Task in Calendars ___ _______ Sent Ovation to Team Member Customer Facing Discretionary _________________ Sent Ovation to person outside of team Claim Moved to Sub ________________ Closed a Claim Appropriately _____________
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Call Out on Discretionary Task ______________
Shared Discretionary Task
VIS Template Used _______________
Explained OCS
Calendar Task Completed in Discretionary _____________
Sent 30 Day Status Letter ______________
Explained Disputed Liability Decision ______________
Explained ADSP _________________
Recorded Statement-Disputed Claim ____________________
Pocket Estimate Accepted by Customer
Sent Ovation to Anyone
Claim Closed Appropriately _______________
Recorded Statement on Dispute ________________
Liability Decision __________________
Recorded Statement with an interpreter __________
Claim Owner Moved to Express _______________
Moved COL to Express
Liability Decision __________________
Discretionary Task in Calendars ___ _______
Sent Ovation to Team Member
Customer Facing Discretionary _________________
Sent Ovation to person outside of team
Claim Moved to Sub ________________
Closed a Claim Appropriately _____________