Service Recovery VIS Template Used Shared Discretionary Task Sent Ovation to Team Member Call Out on Discretionary Task Liability Decision Closed a Claim Appropriately Explained Disputed Liability Decision Recorded Statement with an interpreter Moved COL to Express Sent Ovation to person outside of team Claim Owner Moved to Express Pocket Estimate Accepted by Customer Claim Moved to Sub Recorded Statement- Disputed Claim Explained ADSP Explained OCS Claim Closed Appropriately Discretionary Task in Calendars Sent 30 Day Status Letter Sent Ovation to Anyone Customer Facing Discretionary Calendar Task Completed in Discretionary Liability Decision Service Recovery VIS Template Used Shared Discretionary Task Sent Ovation to Team Member Call Out on Discretionary Task Liability Decision Closed a Claim Appropriately Explained Disputed Liability Decision Recorded Statement with an interpreter Moved COL to Express Sent Ovation to person outside of team Claim Owner Moved to Express Pocket Estimate Accepted by Customer Claim Moved to Sub Recorded Statement- Disputed Claim Explained ADSP Explained OCS Claim Closed Appropriately Discretionary Task in Calendars Sent 30 Day Status Letter Sent Ovation to Anyone Customer Facing Discretionary Calendar Task Completed in Discretionary Liability Decision
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Service Recovery
VIS Template Used
Shared Discretionary Task
Sent Ovation to Team Member
Call Out on Discretionary Task
Liability Decision
Closed a Claim Appropriately
Explained Disputed Liability Decision
Recorded Statement with an interpreter
Moved COL to Express
Sent Ovation to person outside of team
Claim Owner Moved to Express
Pocket Estimate Accepted by Customer
Claim Moved to Sub
Recorded Statement-Disputed Claim
Explained ADSP
Explained OCS
Claim Closed Appropriately
Discretionary Task in Calendars
Sent 30 Day Status Letter
Sent Ovation to Anyone
Customer Facing Discretionary
Calendar Task Completed in Discretionary
Liability Decision