Liability Decision Recorded Statement with an interpreter Shared Discretionary Task Discretionary Task in Calendars Closed a Claim Appropriately VIS Template Used Sent Ovation to Anyone Pocket Estimate Accepted by Customer Service Recovery Explained ADSP Recorded Statement- Disputed Claim Calendar Task Completed in Discretionary Explained Disputed Liability Decision Moved COL to Express Claim Moved to Sub Liability Decision Sent 30 Day Status Letter Explained OCS Sent Ovation to Team Member Call Out on Discretionary Task Claim Closed Appropriately Sent Ovation to person outside of team Customer Facing Discretionary Claim Owner Moved to Express Liability Decision Recorded Statement with an interpreter Shared Discretionary Task Discretionary Task in Calendars Closed a Claim Appropriately VIS Template Used Sent Ovation to Anyone Pocket Estimate Accepted by Customer Service Recovery Explained ADSP Recorded Statement- Disputed Claim Calendar Task Completed in Discretionary Explained Disputed Liability Decision Moved COL to Express Claim Moved to Sub Liability Decision Sent 30 Day Status Letter Explained OCS Sent Ovation to Team Member Call Out on Discretionary Task Claim Closed Appropriately Sent Ovation to person outside of team Customer Facing Discretionary Claim Owner Moved to Express
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Liability Decision
Recorded Statement with an interpreter
Shared Discretionary Task
Discretionary Task in Calendars
Closed a Claim Appropriately
VIS Template Used
Sent Ovation to Anyone
Pocket Estimate Accepted by Customer
Service Recovery
Explained ADSP
Recorded Statement-Disputed Claim
Calendar Task Completed in Discretionary
Explained Disputed Liability Decision
Moved COL to Express
Claim Moved to Sub
Liability Decision
Sent 30 Day Status Letter
Explained OCS
Sent Ovation to Team Member
Call Out on Discretionary Task
Claim Closed Appropriately
Sent Ovation to person outside of team
Customer Facing Discretionary
Claim Owner Moved to Express