Discussedmovie/TVshows w/caller"Congratson yournewvehicle!"Wished AORbest of luck onquote they'reworking onTold callerwe arehere forthem 24/7Empathized w/caller aboutbusiness/personalmatterInformedNI aboutOLSfeaturesExplainedcoveragesto callerTold callertoDriveSafe!"TalkedaboutholidaysAskedcaller aboutwhere theyliveWished caller happyearly/belated/birthdayeveTold cancellingcustomer wehope they findtheir way backto us in thefutureDiscussedplacescaller hastravelledFound outcaller'sfavoritecolorFree!Informed AORof FAO features(educatebeyond currentrequest)Told newNI we'rehappy tohave themI hope theyleft on goodterms! (Deleting adriver)Commended NIon being asmall businessowner (Can bestressful &challenging)Talked aboutcaller's/yourfavoriteweather/seasonsWishedcustomerwell beforetransferringto claimsAskedcallerabout theirhobbiesAskedcaller howbusinessis goingAskedcustomerabout theirpast/upcomingweekendMadecustomerlaugh!Discussedmovie/TVshows w/caller"Congratson yournewvehicle!"Wished AORbest of luck onquote they'reworking onTold callerwe arehere forthem 24/7Empathized w/caller aboutbusiness/personalmatterInformedNI aboutOLSfeaturesExplainedcoveragesto callerTold callertoDriveSafe!"TalkedaboutholidaysAskedcaller aboutwhere theyliveWished caller happyearly/belated/birthdayeveTold cancellingcustomer wehope they findtheir way backto us in thefutureDiscussedplacescaller hastravelledFound outcaller'sfavoritecolorFree!Informed AORof FAO features(educatebeyond currentrequest)Told newNI we'rehappy tohave themI hope theyleft on goodterms! (Deleting adriver)Commended NIon being asmall businessowner (Can bestressful &challenging)Talked aboutcaller's/yourfavoriteweather/seasonsWishedcustomerwell beforetransferringto claimsAskedcallerabout theirhobbiesAskedcaller howbusinessis goingAskedcustomerabout theirpast/upcomingweekendMadecustomerlaugh!

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discussed movie/TV shows w/ caller
  2. "Congrats on your new vehicle!"
  3. Wished AOR best of luck on quote they're working on
  4. Told caller we are here for them 24/7
  5. Empathized w/ caller about business/personal matter
  6. Informed NI about OLS features
  7. Explained coverages to caller
  8. Told caller to Drive Safe!"
  9. Talked about holidays
  10. Asked caller about where they live
  11. Wished caller happy early/belated/birthday eve
  12. Told cancelling customer we hope they find their way back to us in the future
  13. Discussed places caller has travelled
  14. Found out caller's favorite color
  15. Free!
  16. Informed AOR of FAO features (educate beyond current request)
  17. Told new NI we're happy to have them
  18. I hope they left on good terms! ( Deleting a driver)
  19. Commended NI on being a small business owner (Can be stressful & challenging)
  20. Talked about caller's/your favorite weather/seasons
  21. Wished customer well before transferring to claims
  22. Asked caller about their hobbies
  23. Asked caller how business is going
  24. Asked customer about their past/upcoming weekend
  25. Made customer laugh!