Wished caller happyearly/belated/birthdayeveTalked aboutcaller's/yourfavoriteweather/seasonsExplainedcoveragesto callerAskedcaller howbusinessis goingMadecustomerlaugh!Told newNI we'rehappy tohave them"Congratson yournewvehicle!"Told cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Askedcustomerabout theirpast/upcomingweekendAskedcaller aboutwhere theyliveEmpathized w/caller aboutbusiness/personalmatterFound outcaller'sfavoritecolorCommended NIon being asmall businessowner (Can bestressful &challenging)Wishedcustomerwell beforetransferringto claimsI hope theyleft on goodterms! (Deleting adriver)TalkedaboutholidaysWished AORbest of luck onquote they'reworking onFree!Discussedmovie/TVshows w/callerTold callerwe arehere forthem 24/7Told callertoDriveSafe!"Askedcallerabout theirhobbiesDiscussedplacescaller hastravelledInformedNI aboutOLSfeaturesWished caller happyearly/belated/birthdayeveTalked aboutcaller's/yourfavoriteweather/seasonsExplainedcoveragesto callerAskedcaller howbusinessis goingMadecustomerlaugh!Told newNI we'rehappy tohave them"Congratson yournewvehicle!"Told cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Askedcustomerabout theirpast/upcomingweekendAskedcaller aboutwhere theyliveEmpathized w/caller aboutbusiness/personalmatterFound outcaller'sfavoritecolorCommended NIon being asmall businessowner (Can bestressful &challenging)Wishedcustomerwell beforetransferringto claimsI hope theyleft on goodterms! (Deleting adriver)TalkedaboutholidaysWished AORbest of luck onquote they'reworking onFree!Discussedmovie/TVshows w/callerTold callerwe arehere forthem 24/7Told callertoDriveSafe!"Askedcallerabout theirhobbiesDiscussedplacescaller hastravelledInformedNI aboutOLSfeatures

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished caller happy early/belated/birthday eve
  2. Talked about caller's/your favorite weather/seasons
  3. Explained coverages to caller
  4. Asked caller how business is going
  5. Made customer laugh!
  6. Told new NI we're happy to have them
  7. "Congrats on your new vehicle!"
  8. Told cancelling customer we hope they find their way back to us in the future
  9. Informed AOR of FAO features (educate beyond current request)
  10. Asked customer about their past/upcoming weekend
  11. Asked caller about where they live
  12. Empathized w/ caller about business/personal matter
  13. Found out caller's favorite color
  14. Commended NI on being a small business owner (Can be stressful & challenging)
  15. Wished customer well before transferring to claims
  16. I hope they left on good terms! ( Deleting a driver)
  17. Talked about holidays
  18. Wished AOR best of luck on quote they're working on
  19. Free!
  20. Discussed movie/TV shows w/ caller
  21. Told caller we are here for them 24/7
  22. Told caller to Drive Safe!"
  23. Asked caller about their hobbies
  24. Discussed places caller has travelled
  25. Informed NI about OLS features