Found outcaller'sfavoritecolorTold callerwe arehere forthem 24/7Askedcaller howbusinessis goingTold callertoDriveSafe!"Madecustomerlaugh!InformedNI aboutOLSfeaturesCommended NIon being asmall businessowner (Can bestressful &challenging)"Congratson yournewvehicle!"Askedcaller aboutwhere theyliveInformed AORof FAO features(educatebeyond currentrequest)Askedcustomerabout theirpast/upcomingweekendFree!Askedcallerabout theirhobbiesTold cancellingcustomer wehope they findtheir way backto us in thefutureWishedcustomerwell beforetransferringto claimsDiscussedplacescaller hastravelledTalked aboutcaller's/yourfavoriteweather/seasonsTalkedaboutholidaysTold newNI we'rehappy tohave themDiscussedmovie/TVshows w/callerEmpathized w/caller aboutbusiness/personalmatterWished AORbest of luck onquote they'reworking onExplainedcoveragesto callerI hope theyleft on goodterms! (Deleting adriver)Wished caller happyearly/belated/birthdayeveFound outcaller'sfavoritecolorTold callerwe arehere forthem 24/7Askedcaller howbusinessis goingTold callertoDriveSafe!"Madecustomerlaugh!InformedNI aboutOLSfeaturesCommended NIon being asmall businessowner (Can bestressful &challenging)"Congratson yournewvehicle!"Askedcaller aboutwhere theyliveInformed AORof FAO features(educatebeyond currentrequest)Askedcustomerabout theirpast/upcomingweekendFree!Askedcallerabout theirhobbiesTold cancellingcustomer wehope they findtheir way backto us in thefutureWishedcustomerwell beforetransferringto claimsDiscussedplacescaller hastravelledTalked aboutcaller's/yourfavoriteweather/seasonsTalkedaboutholidaysTold newNI we'rehappy tohave themDiscussedmovie/TVshows w/callerEmpathized w/caller aboutbusiness/personalmatterWished AORbest of luck onquote they'reworking onExplainedcoveragesto callerI hope theyleft on goodterms! (Deleting adriver)Wished caller happyearly/belated/birthdayeve

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found out caller's favorite color
  2. Told caller we are here for them 24/7
  3. Asked caller how business is going
  4. Told caller to Drive Safe!"
  5. Made customer laugh!
  6. Informed NI about OLS features
  7. Commended NI on being a small business owner (Can be stressful & challenging)
  8. "Congrats on your new vehicle!"
  9. Asked caller about where they live
  10. Informed AOR of FAO features (educate beyond current request)
  11. Asked customer about their past/upcoming weekend
  12. Free!
  13. Asked caller about their hobbies
  14. Told cancelling customer we hope they find their way back to us in the future
  15. Wished customer well before transferring to claims
  16. Discussed places caller has travelled
  17. Talked about caller's/your favorite weather/seasons
  18. Talked about holidays
  19. Told new NI we're happy to have them
  20. Discussed movie/TV shows w/ caller
  21. Empathized w/ caller about business/personal matter
  22. Wished AOR best of luck on quote they're working on
  23. Explained coverages to caller
  24. I hope they left on good terms! ( Deleting a driver)
  25. Wished caller happy early/belated/birthday eve