Wished AORbest of luck onquote they'reworking onTold newNI we'rehappy tohave themTalkedaboutholidaysTold cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Wished caller happyearly/belated/birthdayeveInformedNI aboutOLSfeaturesMadecustomerlaugh!Told callerwe arehere forthem 24/7Explainedcoveragesto callerWishedcustomerwell beforetransferringto claimsAskedcallerabout theirhobbiesAskedcustomerabout theirpast/upcomingweekendDiscussedmovie/TVshows w/callerTalked aboutcaller's/yourfavoriteweather/seasonsFound outcaller'sfavoritecolor"Congratson yournewvehicle!"Discussedplacescaller hastravelledTold callertoDriveSafe!"I hope theyleft on goodterms! (Deleting adriver)Askedcaller howbusinessis goingAskedcaller aboutwhere theyliveFree!Commended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterWished AORbest of luck onquote they'reworking onTold newNI we'rehappy tohave themTalkedaboutholidaysTold cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Wished caller happyearly/belated/birthdayeveInformedNI aboutOLSfeaturesMadecustomerlaugh!Told callerwe arehere forthem 24/7Explainedcoveragesto callerWishedcustomerwell beforetransferringto claimsAskedcallerabout theirhobbiesAskedcustomerabout theirpast/upcomingweekendDiscussedmovie/TVshows w/callerTalked aboutcaller's/yourfavoriteweather/seasonsFound outcaller'sfavoritecolor"Congratson yournewvehicle!"Discussedplacescaller hastravelledTold callertoDriveSafe!"I hope theyleft on goodterms! (Deleting adriver)Askedcaller howbusinessis goingAskedcaller aboutwhere theyliveFree!Commended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatter

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished AOR best of luck on quote they're working on
  2. Told new NI we're happy to have them
  3. Talked about holidays
  4. Told cancelling customer we hope they find their way back to us in the future
  5. Informed AOR of FAO features (educate beyond current request)
  6. Wished caller happy early/belated/birthday eve
  7. Informed NI about OLS features
  8. Made customer laugh!
  9. Told caller we are here for them 24/7
  10. Explained coverages to caller
  11. Wished customer well before transferring to claims
  12. Asked caller about their hobbies
  13. Asked customer about their past/upcoming weekend
  14. Discussed movie/TV shows w/ caller
  15. Talked about caller's/your favorite weather/seasons
  16. Found out caller's favorite color
  17. "Congrats on your new vehicle!"
  18. Discussed places caller has travelled
  19. Told caller to Drive Safe!"
  20. I hope they left on good terms! ( Deleting a driver)
  21. Asked caller how business is going
  22. Asked caller about where they live
  23. Free!
  24. Commended NI on being a small business owner (Can be stressful & challenging)
  25. Empathized w/ caller about business/personal matter