Found outcaller'sfavoritecolorTold newNI we'rehappy tohave themEmpathized w/caller aboutbusiness/personalmatterDiscussedplacescaller hastravelledCommended NIon being asmall businessowner (Can bestressful &challenging)InformedNI aboutOLSfeaturesTold cancellingcustomer wehope they findtheir way backto us in thefutureWished AORbest of luck onquote they'reworking onWishedcustomerwell beforetransferringto claimsAskedcustomerabout theirpast/upcomingweekendTalkedaboutholidays"Congratson yournewvehicle!"Discussedmovie/TVshows w/callerInformed AORof FAO features(educatebeyond currentrequest)I hope theyleft on goodterms! (Deleting adriver)Talked aboutcaller's/yourfavoriteweather/seasonsMadecustomerlaugh!Told callertoDriveSafe!"Told callerwe arehere forthem 24/7Askedcaller howbusinessis goingWished caller happyearly/belated/birthdayeveFree!Explainedcoveragesto callerAskedcaller aboutwhere theyliveAskedcallerabout theirhobbiesFound outcaller'sfavoritecolorTold newNI we'rehappy tohave themEmpathized w/caller aboutbusiness/personalmatterDiscussedplacescaller hastravelledCommended NIon being asmall businessowner (Can bestressful &challenging)InformedNI aboutOLSfeaturesTold cancellingcustomer wehope they findtheir way backto us in thefutureWished AORbest of luck onquote they'reworking onWishedcustomerwell beforetransferringto claimsAskedcustomerabout theirpast/upcomingweekendTalkedaboutholidays"Congratson yournewvehicle!"Discussedmovie/TVshows w/callerInformed AORof FAO features(educatebeyond currentrequest)I hope theyleft on goodterms! (Deleting adriver)Talked aboutcaller's/yourfavoriteweather/seasonsMadecustomerlaugh!Told callertoDriveSafe!"Told callerwe arehere forthem 24/7Askedcaller howbusinessis goingWished caller happyearly/belated/birthdayeveFree!Explainedcoveragesto callerAskedcaller aboutwhere theyliveAskedcallerabout theirhobbies

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Found out caller's favorite color
  2. Told new NI we're happy to have them
  3. Empathized w/ caller about business/personal matter
  4. Discussed places caller has travelled
  5. Commended NI on being a small business owner (Can be stressful & challenging)
  6. Informed NI about OLS features
  7. Told cancelling customer we hope they find their way back to us in the future
  8. Wished AOR best of luck on quote they're working on
  9. Wished customer well before transferring to claims
  10. Asked customer about their past/upcoming weekend
  11. Talked about holidays
  12. "Congrats on your new vehicle!"
  13. Discussed movie/TV shows w/ caller
  14. Informed AOR of FAO features (educate beyond current request)
  15. I hope they left on good terms! ( Deleting a driver)
  16. Talked about caller's/your favorite weather/seasons
  17. Made customer laugh!
  18. Told caller to Drive Safe!"
  19. Told caller we are here for them 24/7
  20. Asked caller how business is going
  21. Wished caller happy early/belated/birthday eve
  22. Free!
  23. Explained coverages to caller
  24. Asked caller about where they live
  25. Asked caller about their hobbies