I hope theyleft on goodterms! (Deleting adriver)Madecustomerlaugh!Commended NIon being asmall businessowner (Can bestressful &challenging)Discussedmovie/TVshows w/callerWished caller happyearly/belated/birthdayeveFree!Askedcaller aboutwhere theyliveTold cancellingcustomer wehope they findtheir way backto us in thefutureTalkedaboutholidaysEmpathized w/caller aboutbusiness/personalmatterAskedcaller howbusinessis goingWished AORbest of luck onquote they'reworking onFound outcaller'sfavoritecolorAskedcustomerabout theirpast/upcomingweekendWishedcustomerwell beforetransferringto claims"Congratson yournewvehicle!"InformedNI aboutOLSfeaturesTold callerwe arehere forthem 24/7Told newNI we'rehappy tohave themDiscussedplacescaller hastravelledTold callertoDriveSafe!"Askedcallerabout theirhobbiesInformed AORof FAO features(educatebeyond currentrequest)Talked aboutcaller's/yourfavoriteweather/seasonsExplainedcoveragesto callerI hope theyleft on goodterms! (Deleting adriver)Madecustomerlaugh!Commended NIon being asmall businessowner (Can bestressful &challenging)Discussedmovie/TVshows w/callerWished caller happyearly/belated/birthdayeveFree!Askedcaller aboutwhere theyliveTold cancellingcustomer wehope they findtheir way backto us in thefutureTalkedaboutholidaysEmpathized w/caller aboutbusiness/personalmatterAskedcaller howbusinessis goingWished AORbest of luck onquote they'reworking onFound outcaller'sfavoritecolorAskedcustomerabout theirpast/upcomingweekendWishedcustomerwell beforetransferringto claims"Congratson yournewvehicle!"InformedNI aboutOLSfeaturesTold callerwe arehere forthem 24/7Told newNI we'rehappy tohave themDiscussedplacescaller hastravelledTold callertoDriveSafe!"Askedcallerabout theirhobbiesInformed AORof FAO features(educatebeyond currentrequest)Talked aboutcaller's/yourfavoriteweather/seasonsExplainedcoveragesto caller

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hope they left on good terms! ( Deleting a driver)
  2. Made customer laugh!
  3. Commended NI on being a small business owner (Can be stressful & challenging)
  4. Discussed movie/TV shows w/ caller
  5. Wished caller happy early/belated/birthday eve
  6. Free!
  7. Asked caller about where they live
  8. Told cancelling customer we hope they find their way back to us in the future
  9. Talked about holidays
  10. Empathized w/ caller about business/personal matter
  11. Asked caller how business is going
  12. Wished AOR best of luck on quote they're working on
  13. Found out caller's favorite color
  14. Asked customer about their past/upcoming weekend
  15. Wished customer well before transferring to claims
  16. "Congrats on your new vehicle!"
  17. Informed NI about OLS features
  18. Told caller we are here for them 24/7
  19. Told new NI we're happy to have them
  20. Discussed places caller has travelled
  21. Told caller to Drive Safe!"
  22. Asked caller about their hobbies
  23. Informed AOR of FAO features (educate beyond current request)
  24. Talked about caller's/your favorite weather/seasons
  25. Explained coverages to caller