Told cancellingcustomer wehope they findtheir way backto us in thefutureTalked aboutcaller's/yourfavoriteweather/seasonsTold callerwe arehere forthem 24/7Discussedmovie/TVshows w/callerFound outcaller'sfavoritecolor"Congratson yournewvehicle!"Informed AORof FAO features(educatebeyond currentrequest)Askedcallerabout theirhobbiesAskedcaller howbusinessis goingTold callertoDriveSafe!"Wished caller happyearly/belated/birthdayeveTold newNI we'rehappy tohave themDiscussedplacescaller hastravelledFree!TalkedaboutholidaysInformedNI aboutOLSfeaturesI hope theyleft on goodterms! (Deleting adriver)Askedcaller aboutwhere theyliveCommended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterAskedcustomerabout theirpast/upcomingweekendExplainedcoveragesto callerMadecustomerlaugh!Wishedcustomerwell beforetransferringto claimsWished AORbest of luck onquote they'reworking onTold cancellingcustomer wehope they findtheir way backto us in thefutureTalked aboutcaller's/yourfavoriteweather/seasonsTold callerwe arehere forthem 24/7Discussedmovie/TVshows w/callerFound outcaller'sfavoritecolor"Congratson yournewvehicle!"Informed AORof FAO features(educatebeyond currentrequest)Askedcallerabout theirhobbiesAskedcaller howbusinessis goingTold callertoDriveSafe!"Wished caller happyearly/belated/birthdayeveTold newNI we'rehappy tohave themDiscussedplacescaller hastravelledFree!TalkedaboutholidaysInformedNI aboutOLSfeaturesI hope theyleft on goodterms! (Deleting adriver)Askedcaller aboutwhere theyliveCommended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterAskedcustomerabout theirpast/upcomingweekendExplainedcoveragesto callerMadecustomerlaugh!Wishedcustomerwell beforetransferringto claimsWished AORbest of luck onquote they'reworking on

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Told cancelling customer we hope they find their way back to us in the future
  2. Talked about caller's/your favorite weather/seasons
  3. Told caller we are here for them 24/7
  4. Discussed movie/TV shows w/ caller
  5. Found out caller's favorite color
  6. "Congrats on your new vehicle!"
  7. Informed AOR of FAO features (educate beyond current request)
  8. Asked caller about their hobbies
  9. Asked caller how business is going
  10. Told caller to Drive Safe!"
  11. Wished caller happy early/belated/birthday eve
  12. Told new NI we're happy to have them
  13. Discussed places caller has travelled
  14. Free!
  15. Talked about holidays
  16. Informed NI about OLS features
  17. I hope they left on good terms! ( Deleting a driver)
  18. Asked caller about where they live
  19. Commended NI on being a small business owner (Can be stressful & challenging)
  20. Empathized w/ caller about business/personal matter
  21. Asked customer about their past/upcoming weekend
  22. Explained coverages to caller
  23. Made customer laugh!
  24. Wished customer well before transferring to claims
  25. Wished AOR best of luck on quote they're working on