Wished AORbest of luck onquote they'reworking onMadecustomerlaugh!Found outcaller'sfavoritecolorDiscussedmovie/TVshows w/callerWished caller happyearly/belated/birthdayeveI hope theyleft on goodterms! (Deleting adriver)Told newNI we'rehappy tohave them"Congratson yournewvehicle!"TalkedaboutholidaysCommended NIon being asmall businessowner (Can bestressful &challenging)Askedcallerabout theirhobbiesExplainedcoveragesto callerTold callertoDriveSafe!"Empathized w/caller aboutbusiness/personalmatterWishedcustomerwell beforetransferringto claimsDiscussedplacescaller hastravelledAskedcustomerabout theirpast/upcomingweekendFree!Told callerwe arehere forthem 24/7Askedcaller aboutwhere theyliveInformed AORof FAO features(educatebeyond currentrequest)Talked aboutcaller's/yourfavoriteweather/seasonsAskedcaller howbusinessis goingTold cancellingcustomer wehope they findtheir way backto us in thefutureInformedNI aboutOLSfeaturesWished AORbest of luck onquote they'reworking onMadecustomerlaugh!Found outcaller'sfavoritecolorDiscussedmovie/TVshows w/callerWished caller happyearly/belated/birthdayeveI hope theyleft on goodterms! (Deleting adriver)Told newNI we'rehappy tohave them"Congratson yournewvehicle!"TalkedaboutholidaysCommended NIon being asmall businessowner (Can bestressful &challenging)Askedcallerabout theirhobbiesExplainedcoveragesto callerTold callertoDriveSafe!"Empathized w/caller aboutbusiness/personalmatterWishedcustomerwell beforetransferringto claimsDiscussedplacescaller hastravelledAskedcustomerabout theirpast/upcomingweekendFree!Told callerwe arehere forthem 24/7Askedcaller aboutwhere theyliveInformed AORof FAO features(educatebeyond currentrequest)Talked aboutcaller's/yourfavoriteweather/seasonsAskedcaller howbusinessis goingTold cancellingcustomer wehope they findtheir way backto us in thefutureInformedNI aboutOLSfeatures

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished AOR best of luck on quote they're working on
  2. Made customer laugh!
  3. Found out caller's favorite color
  4. Discussed movie/TV shows w/ caller
  5. Wished caller happy early/belated/birthday eve
  6. I hope they left on good terms! ( Deleting a driver)
  7. Told new NI we're happy to have them
  8. "Congrats on your new vehicle!"
  9. Talked about holidays
  10. Commended NI on being a small business owner (Can be stressful & challenging)
  11. Asked caller about their hobbies
  12. Explained coverages to caller
  13. Told caller to Drive Safe!"
  14. Empathized w/ caller about business/personal matter
  15. Wished customer well before transferring to claims
  16. Discussed places caller has travelled
  17. Asked customer about their past/upcoming weekend
  18. Free!
  19. Told caller we are here for them 24/7
  20. Asked caller about where they live
  21. Informed AOR of FAO features (educate beyond current request)
  22. Talked about caller's/your favorite weather/seasons
  23. Asked caller how business is going
  24. Told cancelling customer we hope they find their way back to us in the future
  25. Informed NI about OLS features