Discussedplacescaller hastravelledWished AORbest of luck onquote they'reworking onTold cancellingcustomer wehope they findtheir way backto us in thefutureTold newNI we'rehappy tohave themWishedcustomerwell beforetransferringto claimsDiscussedmovie/TVshows w/callerTalked aboutcaller's/yourfavoriteweather/seasonsTalkedaboutholidaysCommended NIon being asmall businessowner (Can bestressful &challenging)"Congratson yournewvehicle!"Found outcaller'sfavoritecolorTold callerwe arehere forthem 24/7Askedcaller howbusinessis goingAskedcustomerabout theirpast/upcomingweekendAskedcaller aboutwhere theyliveTold callertoDriveSafe!"Informed AORof FAO features(educatebeyond currentrequest)Free!Askedcallerabout theirhobbiesInformedNI aboutOLSfeaturesEmpathized w/caller aboutbusiness/personalmatterI hope theyleft on goodterms! (Deleting adriver)Wished caller happyearly/belated/birthdayeveMadecustomerlaugh!Explainedcoveragesto callerDiscussedplacescaller hastravelledWished AORbest of luck onquote they'reworking onTold cancellingcustomer wehope they findtheir way backto us in thefutureTold newNI we'rehappy tohave themWishedcustomerwell beforetransferringto claimsDiscussedmovie/TVshows w/callerTalked aboutcaller's/yourfavoriteweather/seasonsTalkedaboutholidaysCommended NIon being asmall businessowner (Can bestressful &challenging)"Congratson yournewvehicle!"Found outcaller'sfavoritecolorTold callerwe arehere forthem 24/7Askedcaller howbusinessis goingAskedcustomerabout theirpast/upcomingweekendAskedcaller aboutwhere theyliveTold callertoDriveSafe!"Informed AORof FAO features(educatebeyond currentrequest)Free!Askedcallerabout theirhobbiesInformedNI aboutOLSfeaturesEmpathized w/caller aboutbusiness/personalmatterI hope theyleft on goodterms! (Deleting adriver)Wished caller happyearly/belated/birthdayeveMadecustomerlaugh!Explainedcoveragesto caller

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Discussed places caller has travelled
  2. Wished AOR best of luck on quote they're working on
  3. Told cancelling customer we hope they find their way back to us in the future
  4. Told new NI we're happy to have them
  5. Wished customer well before transferring to claims
  6. Discussed movie/TV shows w/ caller
  7. Talked about caller's/your favorite weather/seasons
  8. Talked about holidays
  9. Commended NI on being a small business owner (Can be stressful & challenging)
  10. "Congrats on your new vehicle!"
  11. Found out caller's favorite color
  12. Told caller we are here for them 24/7
  13. Asked caller how business is going
  14. Asked customer about their past/upcoming weekend
  15. Asked caller about where they live
  16. Told caller to Drive Safe!"
  17. Informed AOR of FAO features (educate beyond current request)
  18. Free!
  19. Asked caller about their hobbies
  20. Informed NI about OLS features
  21. Empathized w/ caller about business/personal matter
  22. I hope they left on good terms! ( Deleting a driver)
  23. Wished caller happy early/belated/birthday eve
  24. Made customer laugh!
  25. Explained coverages to caller