Askedcustomerabout theirpast/upcomingweekendExplainedcoveragesto callerTold newNI we'rehappy tohave themAskedcaller howbusinessis going"Congratson yournewvehicle!"Told callertoDriveSafe!"Wishedcustomerwell beforetransferringto claimsWished caller happyearly/belated/birthdayeveDiscussedmovie/TVshows w/callerTalkedaboutholidaysWished AORbest of luck onquote they'reworking onTalked aboutcaller's/yourfavoriteweather/seasonsMadecustomerlaugh!Free!Commended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterAskedcaller aboutwhere theyliveTold cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Askedcallerabout theirhobbiesInformedNI aboutOLSfeaturesFound outcaller'sfavoritecolorTold callerwe arehere forthem 24/7I hope theyleft on goodterms! (Deleting adriver)Discussedplacescaller hastravelledAskedcustomerabout theirpast/upcomingweekendExplainedcoveragesto callerTold newNI we'rehappy tohave themAskedcaller howbusinessis going"Congratson yournewvehicle!"Told callertoDriveSafe!"Wishedcustomerwell beforetransferringto claimsWished caller happyearly/belated/birthdayeveDiscussedmovie/TVshows w/callerTalkedaboutholidaysWished AORbest of luck onquote they'reworking onTalked aboutcaller's/yourfavoriteweather/seasonsMadecustomerlaugh!Free!Commended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterAskedcaller aboutwhere theyliveTold cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Askedcallerabout theirhobbiesInformedNI aboutOLSfeaturesFound outcaller'sfavoritecolorTold callerwe arehere forthem 24/7I hope theyleft on goodterms! (Deleting adriver)Discussedplacescaller hastravelled

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Asked customer about their past/upcoming weekend
  2. Explained coverages to caller
  3. Told new NI we're happy to have them
  4. Asked caller how business is going
  5. "Congrats on your new vehicle!"
  6. Told caller to Drive Safe!"
  7. Wished customer well before transferring to claims
  8. Wished caller happy early/belated/birthday eve
  9. Discussed movie/TV shows w/ caller
  10. Talked about holidays
  11. Wished AOR best of luck on quote they're working on
  12. Talked about caller's/your favorite weather/seasons
  13. Made customer laugh!
  14. Free!
  15. Commended NI on being a small business owner (Can be stressful & challenging)
  16. Empathized w/ caller about business/personal matter
  17. Asked caller about where they live
  18. Told cancelling customer we hope they find their way back to us in the future
  19. Informed AOR of FAO features (educate beyond current request)
  20. Asked caller about their hobbies
  21. Informed NI about OLS features
  22. Found out caller's favorite color
  23. Told caller we are here for them 24/7
  24. I hope they left on good terms! ( Deleting a driver)
  25. Discussed places caller has travelled