Talked aboutcaller's/yourfavoriteweather/seasonsMadecustomerlaugh!Discussedplacescaller hastravelledWishedcustomerwell beforetransferringto claimsExplainedcoveragesto callerTalkedaboutholidaysFree!Askedcallerabout theirhobbiesTold callerwe arehere forthem 24/7InformedNI aboutOLSfeaturesAskedcustomerabout theirpast/upcomingweekendWished caller happyearly/belated/birthdayeveTold newNI we'rehappy tohave themEmpathized w/caller aboutbusiness/personalmatterInformed AORof FAO features(educatebeyond currentrequest)"Congratson yournewvehicle!"Found outcaller'sfavoritecolorTold cancellingcustomer wehope they findtheir way backto us in thefutureCommended NIon being asmall businessowner (Can bestressful &challenging)Wished AORbest of luck onquote they'reworking onTold callertoDriveSafe!"Askedcaller howbusinessis goingI hope theyleft on goodterms! (Deleting adriver)Askedcaller aboutwhere theyliveDiscussedmovie/TVshows w/callerTalked aboutcaller's/yourfavoriteweather/seasonsMadecustomerlaugh!Discussedplacescaller hastravelledWishedcustomerwell beforetransferringto claimsExplainedcoveragesto callerTalkedaboutholidaysFree!Askedcallerabout theirhobbiesTold callerwe arehere forthem 24/7InformedNI aboutOLSfeaturesAskedcustomerabout theirpast/upcomingweekendWished caller happyearly/belated/birthdayeveTold newNI we'rehappy tohave themEmpathized w/caller aboutbusiness/personalmatterInformed AORof FAO features(educatebeyond currentrequest)"Congratson yournewvehicle!"Found outcaller'sfavoritecolorTold cancellingcustomer wehope they findtheir way backto us in thefutureCommended NIon being asmall businessowner (Can bestressful &challenging)Wished AORbest of luck onquote they'reworking onTold callertoDriveSafe!"Askedcaller howbusinessis goingI hope theyleft on goodterms! (Deleting adriver)Askedcaller aboutwhere theyliveDiscussedmovie/TVshows w/caller

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Talked about caller's/your favorite weather/seasons
  2. Made customer laugh!
  3. Discussed places caller has travelled
  4. Wished customer well before transferring to claims
  5. Explained coverages to caller
  6. Talked about holidays
  7. Free!
  8. Asked caller about their hobbies
  9. Told caller we are here for them 24/7
  10. Informed NI about OLS features
  11. Asked customer about their past/upcoming weekend
  12. Wished caller happy early/belated/birthday eve
  13. Told new NI we're happy to have them
  14. Empathized w/ caller about business/personal matter
  15. Informed AOR of FAO features (educate beyond current request)
  16. "Congrats on your new vehicle!"
  17. Found out caller's favorite color
  18. Told cancelling customer we hope they find their way back to us in the future
  19. Commended NI on being a small business owner (Can be stressful & challenging)
  20. Wished AOR best of luck on quote they're working on
  21. Told caller to Drive Safe!"
  22. Asked caller how business is going
  23. I hope they left on good terms! ( Deleting a driver)
  24. Asked caller about where they live
  25. Discussed movie/TV shows w/ caller