Wished caller happyearly/belated/birthdayeveDiscussedplacescaller hastravelledTold cancellingcustomer wehope they findtheir way backto us in thefutureTold callertoDriveSafe!"Discussedmovie/TVshows w/callerTold callerwe arehere forthem 24/7Told newNI we'rehappy tohave themAskedcaller aboutwhere theyliveAskedcaller howbusinessis goingWished AORbest of luck onquote they'reworking on"Congratson yournewvehicle!"I hope theyleft on goodterms! (Deleting adriver)InformedNI aboutOLSfeaturesAskedcallerabout theirhobbiesFound outcaller'sfavoritecolorWishedcustomerwell beforetransferringto claimsMadecustomerlaugh!Commended NIon being asmall businessowner (Can bestressful &challenging)Askedcustomerabout theirpast/upcomingweekendTalkedaboutholidaysInformed AORof FAO features(educatebeyond currentrequest)Explainedcoveragesto callerFree!Talked aboutcaller's/yourfavoriteweather/seasonsEmpathized w/caller aboutbusiness/personalmatterWished caller happyearly/belated/birthdayeveDiscussedplacescaller hastravelledTold cancellingcustomer wehope they findtheir way backto us in thefutureTold callertoDriveSafe!"Discussedmovie/TVshows w/callerTold callerwe arehere forthem 24/7Told newNI we'rehappy tohave themAskedcaller aboutwhere theyliveAskedcaller howbusinessis goingWished AORbest of luck onquote they'reworking on"Congratson yournewvehicle!"I hope theyleft on goodterms! (Deleting adriver)InformedNI aboutOLSfeaturesAskedcallerabout theirhobbiesFound outcaller'sfavoritecolorWishedcustomerwell beforetransferringto claimsMadecustomerlaugh!Commended NIon being asmall businessowner (Can bestressful &challenging)Askedcustomerabout theirpast/upcomingweekendTalkedaboutholidaysInformed AORof FAO features(educatebeyond currentrequest)Explainedcoveragesto callerFree!Talked aboutcaller's/yourfavoriteweather/seasonsEmpathized w/caller aboutbusiness/personalmatter

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished caller happy early/belated/birthday eve
  2. Discussed places caller has travelled
  3. Told cancelling customer we hope they find their way back to us in the future
  4. Told caller to Drive Safe!"
  5. Discussed movie/TV shows w/ caller
  6. Told caller we are here for them 24/7
  7. Told new NI we're happy to have them
  8. Asked caller about where they live
  9. Asked caller how business is going
  10. Wished AOR best of luck on quote they're working on
  11. "Congrats on your new vehicle!"
  12. I hope they left on good terms! ( Deleting a driver)
  13. Informed NI about OLS features
  14. Asked caller about their hobbies
  15. Found out caller's favorite color
  16. Wished customer well before transferring to claims
  17. Made customer laugh!
  18. Commended NI on being a small business owner (Can be stressful & challenging)
  19. Asked customer about their past/upcoming weekend
  20. Talked about holidays
  21. Informed AOR of FAO features (educate beyond current request)
  22. Explained coverages to caller
  23. Free!
  24. Talked about caller's/your favorite weather/seasons
  25. Empathized w/ caller about business/personal matter