I hope theyleft on goodterms! (Deleting adriver)Found outcaller'sfavoritecolorWished AORbest of luck onquote they'reworking onInformedNI aboutOLSfeaturesDiscussedmovie/TVshows w/callerMadecustomerlaugh!Told cancellingcustomer wehope they findtheir way backto us in thefutureEmpathized w/caller aboutbusiness/personalmatterAskedcustomerabout theirpast/upcomingweekendTold callerwe arehere forthem 24/7Talked aboutcaller's/yourfavoriteweather/seasonsExplainedcoveragesto callerAskedcaller aboutwhere theyliveTold newNI we'rehappy tohave themAskedcaller howbusinessis goingInformed AORof FAO features(educatebeyond currentrequest)Told callertoDriveSafe!"Commended NIon being asmall businessowner (Can bestressful &challenging)Wished caller happyearly/belated/birthdayeveTalkedaboutholidaysAskedcallerabout theirhobbies"Congratson yournewvehicle!"Free!Wishedcustomerwell beforetransferringto claimsDiscussedplacescaller hastravelledI hope theyleft on goodterms! (Deleting adriver)Found outcaller'sfavoritecolorWished AORbest of luck onquote they'reworking onInformedNI aboutOLSfeaturesDiscussedmovie/TVshows w/callerMadecustomerlaugh!Told cancellingcustomer wehope they findtheir way backto us in thefutureEmpathized w/caller aboutbusiness/personalmatterAskedcustomerabout theirpast/upcomingweekendTold callerwe arehere forthem 24/7Talked aboutcaller's/yourfavoriteweather/seasonsExplainedcoveragesto callerAskedcaller aboutwhere theyliveTold newNI we'rehappy tohave themAskedcaller howbusinessis goingInformed AORof FAO features(educatebeyond currentrequest)Told callertoDriveSafe!"Commended NIon being asmall businessowner (Can bestressful &challenging)Wished caller happyearly/belated/birthdayeveTalkedaboutholidaysAskedcallerabout theirhobbies"Congratson yournewvehicle!"Free!Wishedcustomerwell beforetransferringto claimsDiscussedplacescaller hastravelled

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. I hope they left on good terms! ( Deleting a driver)
  2. Found out caller's favorite color
  3. Wished AOR best of luck on quote they're working on
  4. Informed NI about OLS features
  5. Discussed movie/TV shows w/ caller
  6. Made customer laugh!
  7. Told cancelling customer we hope they find their way back to us in the future
  8. Empathized w/ caller about business/personal matter
  9. Asked customer about their past/upcoming weekend
  10. Told caller we are here for them 24/7
  11. Talked about caller's/your favorite weather/seasons
  12. Explained coverages to caller
  13. Asked caller about where they live
  14. Told new NI we're happy to have them
  15. Asked caller how business is going
  16. Informed AOR of FAO features (educate beyond current request)
  17. Told caller to Drive Safe!"
  18. Commended NI on being a small business owner (Can be stressful & challenging)
  19. Wished caller happy early/belated/birthday eve
  20. Talked about holidays
  21. Asked caller about their hobbies
  22. "Congrats on your new vehicle!"
  23. Free!
  24. Wished customer well before transferring to claims
  25. Discussed places caller has travelled