Wishedcustomerwell beforetransferringto claimsInformedNI aboutOLSfeaturesFree!Found outcaller'sfavoritecolorAskedcaller howbusinessis goingAskedcallerabout theirhobbiesAskedcaller aboutwhere theyliveDiscussedplacescaller hastravelledTalkedaboutholidaysTold cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Explainedcoveragesto callerTalked aboutcaller's/yourfavoriteweather/seasons"Congratson yournewvehicle!"Wished AORbest of luck onquote they'reworking onDiscussedmovie/TVshows w/callerCommended NIon being asmall businessowner (Can bestressful &challenging)Askedcustomerabout theirpast/upcomingweekendTold callertoDriveSafe!"Wished caller happyearly/belated/birthdayeveTold callerwe arehere forthem 24/7Told newNI we'rehappy tohave themEmpathized w/caller aboutbusiness/personalmatterI hope theyleft on goodterms! (Deleting adriver)Madecustomerlaugh!Wishedcustomerwell beforetransferringto claimsInformedNI aboutOLSfeaturesFree!Found outcaller'sfavoritecolorAskedcaller howbusinessis goingAskedcallerabout theirhobbiesAskedcaller aboutwhere theyliveDiscussedplacescaller hastravelledTalkedaboutholidaysTold cancellingcustomer wehope they findtheir way backto us in thefutureInformed AORof FAO features(educatebeyond currentrequest)Explainedcoveragesto callerTalked aboutcaller's/yourfavoriteweather/seasons"Congratson yournewvehicle!"Wished AORbest of luck onquote they'reworking onDiscussedmovie/TVshows w/callerCommended NIon being asmall businessowner (Can bestressful &challenging)Askedcustomerabout theirpast/upcomingweekendTold callertoDriveSafe!"Wished caller happyearly/belated/birthdayeveTold callerwe arehere forthem 24/7Told newNI we'rehappy tohave themEmpathized w/caller aboutbusiness/personalmatterI hope theyleft on goodterms! (Deleting adriver)Madecustomerlaugh!

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished customer well before transferring to claims
  2. Informed NI about OLS features
  3. Free!
  4. Found out caller's favorite color
  5. Asked caller how business is going
  6. Asked caller about their hobbies
  7. Asked caller about where they live
  8. Discussed places caller has travelled
  9. Talked about holidays
  10. Told cancelling customer we hope they find their way back to us in the future
  11. Informed AOR of FAO features (educate beyond current request)
  12. Explained coverages to caller
  13. Talked about caller's/your favorite weather/seasons
  14. "Congrats on your new vehicle!"
  15. Wished AOR best of luck on quote they're working on
  16. Discussed movie/TV shows w/ caller
  17. Commended NI on being a small business owner (Can be stressful & challenging)
  18. Asked customer about their past/upcoming weekend
  19. Told caller to Drive Safe!"
  20. Wished caller happy early/belated/birthday eve
  21. Told caller we are here for them 24/7
  22. Told new NI we're happy to have them
  23. Empathized w/ caller about business/personal matter
  24. I hope they left on good terms! ( Deleting a driver)
  25. Made customer laugh!