Explainedcoveragesto callerFree!Askedcustomerabout theirpast/upcomingweekendI hope theyleft on goodterms! (Deleting adriver)Madecustomerlaugh!Wishedcustomerwell beforetransferringto claims"Congratson yournewvehicle!"Found outcaller'sfavoritecolorTold cancellingcustomer wehope they findtheir way backto us in thefutureTalked aboutcaller's/yourfavoriteweather/seasonsAskedcallerabout theirhobbiesAskedcaller howbusinessis goingInformed AORof FAO features(educatebeyond currentrequest)Commended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterTalkedaboutholidaysTold callerwe arehere forthem 24/7Told callertoDriveSafe!"Wished caller happyearly/belated/birthdayeveTold newNI we'rehappy tohave themWished AORbest of luck onquote they'reworking onDiscussedmovie/TVshows w/callerDiscussedplacescaller hastravelledInformedNI aboutOLSfeaturesAskedcaller aboutwhere theyliveExplainedcoveragesto callerFree!Askedcustomerabout theirpast/upcomingweekendI hope theyleft on goodterms! (Deleting adriver)Madecustomerlaugh!Wishedcustomerwell beforetransferringto claims"Congratson yournewvehicle!"Found outcaller'sfavoritecolorTold cancellingcustomer wehope they findtheir way backto us in thefutureTalked aboutcaller's/yourfavoriteweather/seasonsAskedcallerabout theirhobbiesAskedcaller howbusinessis goingInformed AORof FAO features(educatebeyond currentrequest)Commended NIon being asmall businessowner (Can bestressful &challenging)Empathized w/caller aboutbusiness/personalmatterTalkedaboutholidaysTold callerwe arehere forthem 24/7Told callertoDriveSafe!"Wished caller happyearly/belated/birthdayeveTold newNI we'rehappy tohave themWished AORbest of luck onquote they'reworking onDiscussedmovie/TVshows w/callerDiscussedplacescaller hastravelledInformedNI aboutOLSfeaturesAskedcaller aboutwhere theylive

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Explained coverages to caller
  2. Free!
  3. Asked customer about their past/upcoming weekend
  4. I hope they left on good terms! ( Deleting a driver)
  5. Made customer laugh!
  6. Wished customer well before transferring to claims
  7. "Congrats on your new vehicle!"
  8. Found out caller's favorite color
  9. Told cancelling customer we hope they find their way back to us in the future
  10. Talked about caller's/your favorite weather/seasons
  11. Asked caller about their hobbies
  12. Asked caller how business is going
  13. Informed AOR of FAO features (educate beyond current request)
  14. Commended NI on being a small business owner (Can be stressful & challenging)
  15. Empathized w/ caller about business/personal matter
  16. Talked about holidays
  17. Told caller we are here for them 24/7
  18. Told caller to Drive Safe!"
  19. Wished caller happy early/belated/birthday eve
  20. Told new NI we're happy to have them
  21. Wished AOR best of luck on quote they're working on
  22. Discussed movie/TV shows w/ caller
  23. Discussed places caller has travelled
  24. Informed NI about OLS features
  25. Asked caller about where they live