Wished caller happyearly/belated/birthdayeveFound outcaller'sfavoritecolorI hope theyleft on goodterms! (Deleting adriver)InformedNI aboutOLSfeaturesWishedcustomerwell beforetransferringto claimsTold cancellingcustomer wehope they findtheir way backto us in thefutureEmpathized w/caller aboutbusiness/personalmatterAskedcaller aboutwhere theyliveTold callertoDriveSafe!"Explainedcoveragesto callerTold callerwe arehere forthem 24/7Askedcustomerabout theirpast/upcomingweekendAskedcaller howbusinessis goingAskedcallerabout theirhobbiesDiscussedmovie/TVshows w/callerMadecustomerlaugh!Talked aboutcaller's/yourfavoriteweather/seasonsDiscussedplacescaller hastravelledWished AORbest of luck onquote they'reworking onInformed AORof FAO features(educatebeyond currentrequest)Told newNI we'rehappy tohave themTalkedaboutholidaysFree!Commended NIon being asmall businessowner (Can bestressful &challenging)"Congratson yournewvehicle!"Wished caller happyearly/belated/birthdayeveFound outcaller'sfavoritecolorI hope theyleft on goodterms! (Deleting adriver)InformedNI aboutOLSfeaturesWishedcustomerwell beforetransferringto claimsTold cancellingcustomer wehope they findtheir way backto us in thefutureEmpathized w/caller aboutbusiness/personalmatterAskedcaller aboutwhere theyliveTold callertoDriveSafe!"Explainedcoveragesto callerTold callerwe arehere forthem 24/7Askedcustomerabout theirpast/upcomingweekendAskedcaller howbusinessis goingAskedcallerabout theirhobbiesDiscussedmovie/TVshows w/callerMadecustomerlaugh!Talked aboutcaller's/yourfavoriteweather/seasonsDiscussedplacescaller hastravelledWished AORbest of luck onquote they'reworking onInformed AORof FAO features(educatebeyond currentrequest)Told newNI we'rehappy tohave themTalkedaboutholidaysFree!Commended NIon being asmall businessowner (Can bestressful &challenging)"Congratson yournewvehicle!"

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished caller happy early/belated/birthday eve
  2. Found out caller's favorite color
  3. I hope they left on good terms! ( Deleting a driver)
  4. Informed NI about OLS features
  5. Wished customer well before transferring to claims
  6. Told cancelling customer we hope they find their way back to us in the future
  7. Empathized w/ caller about business/personal matter
  8. Asked caller about where they live
  9. Told caller to Drive Safe!"
  10. Explained coverages to caller
  11. Told caller we are here for them 24/7
  12. Asked customer about their past/upcoming weekend
  13. Asked caller how business is going
  14. Asked caller about their hobbies
  15. Discussed movie/TV shows w/ caller
  16. Made customer laugh!
  17. Talked about caller's/your favorite weather/seasons
  18. Discussed places caller has travelled
  19. Wished AOR best of luck on quote they're working on
  20. Informed AOR of FAO features (educate beyond current request)
  21. Told new NI we're happy to have them
  22. Talked about holidays
  23. Free!
  24. Commended NI on being a small business owner (Can be stressful & challenging)
  25. "Congrats on your new vehicle!"