Wishedcustomerwell beforetransferringto claims"Congratson yournewvehicle!"I hope theyleft on goodterms! (Deleting adriver)Discussedplacescaller hastravelledFree!Discussedmovie/TVshows w/callerInformedNI aboutOLSfeaturesAskedcaller aboutwhere theyliveAskedcaller howbusinessis goingInformed AORof FAO features(educatebeyond currentrequest)Wished caller happyearly/belated/birthdayeveFound outcaller'sfavoritecolorMadecustomerlaugh!Empathized w/caller aboutbusiness/personalmatterExplainedcoveragesto callerTold cancellingcustomer wehope they findtheir way backto us in thefutureTold callerwe arehere forthem 24/7Wished AORbest of luck onquote they'reworking onAskedcustomerabout theirpast/upcomingweekendTold callertoDriveSafe!"Talked aboutcaller's/yourfavoriteweather/seasonsCommended NIon being asmall businessowner (Can bestressful &challenging)Told newNI we'rehappy tohave themAskedcallerabout theirhobbiesTalkedaboutholidaysWishedcustomerwell beforetransferringto claims"Congratson yournewvehicle!"I hope theyleft on goodterms! (Deleting adriver)Discussedplacescaller hastravelledFree!Discussedmovie/TVshows w/callerInformedNI aboutOLSfeaturesAskedcaller aboutwhere theyliveAskedcaller howbusinessis goingInformed AORof FAO features(educatebeyond currentrequest)Wished caller happyearly/belated/birthdayeveFound outcaller'sfavoritecolorMadecustomerlaugh!Empathized w/caller aboutbusiness/personalmatterExplainedcoveragesto callerTold cancellingcustomer wehope they findtheir way backto us in thefutureTold callerwe arehere forthem 24/7Wished AORbest of luck onquote they'reworking onAskedcustomerabout theirpast/upcomingweekendTold callertoDriveSafe!"Talked aboutcaller's/yourfavoriteweather/seasonsCommended NIon being asmall businessowner (Can bestressful &challenging)Told newNI we'rehappy tohave themAskedcallerabout theirhobbiesTalkedaboutholidays

Enriching Relationships - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wished customer well before transferring to claims
  2. "Congrats on your new vehicle!"
  3. I hope they left on good terms! ( Deleting a driver)
  4. Discussed places caller has travelled
  5. Free!
  6. Discussed movie/TV shows w/ caller
  7. Informed NI about OLS features
  8. Asked caller about where they live
  9. Asked caller how business is going
  10. Informed AOR of FAO features (educate beyond current request)
  11. Wished caller happy early/belated/birthday eve
  12. Found out caller's favorite color
  13. Made customer laugh!
  14. Empathized w/ caller about business/personal matter
  15. Explained coverages to caller
  16. Told cancelling customer we hope they find their way back to us in the future
  17. Told caller we are here for them 24/7
  18. Wished AOR best of luck on quote they're working on
  19. Asked customer about their past/upcoming weekend
  20. Told caller to Drive Safe!"
  21. Talked about caller's/your favorite weather/seasons
  22. Commended NI on being a small business owner (Can be stressful & challenging)
  23. Told new NI we're happy to have them
  24. Asked caller about their hobbies
  25. Talked about holidays