I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SRBelievesthey are anexception tothe rule orupgradeProvidesasset tagfor themonitorCalls in for anupdate on anSR submitwithin the lastfew hoursCalls in for aerror butmakes youask what theerror is"I have aQuick &/orSimpleQuestion"Does notknowtheir SR#"Do I haveto do thisall thetime?"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Rep:Kahn,Koziarz,Kocianic, orOslance"But MyCoWorkerHasAccess"ForgotPasswordaftervacationstates thatIssue wasresolved prior,but does notknow when orhowCalls backfor samesolutionwithin sameday"I have to goto a meetingsoon.""How Longwill this take?"Ask acomplexQuestion.Answerswith"Yes"Has had anissue formonths, butnow its arush"Can youjust installit for me?"Outlook:How do IShare aMailbox?"I Havealwaysdone itthis way""Do I haveto be onthe phonefor this?""I alreadyrestarted/clearedmy cache"Solved Issue byRebooting/cacheclearingI'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SRBelievesthey are anexception tothe rule orupgradeProvidesasset tagfor themonitorCalls in for anupdate on anSR submitwithin the lastfew hoursCalls in for aerror butmakes youask what theerror is"I have aQuick &/orSimpleQuestion"Does notknowtheir SR#"Do I haveto do thisall thetime?"Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Rep:Kahn,Koziarz,Kocianic, orOslance"But MyCoWorkerHasAccess"ForgotPasswordaftervacationstates thatIssue wasresolved prior,but does notknow when orhowCalls backfor samesolutionwithin sameday"I have to goto a meetingsoon.""How Longwill this take?"Ask acomplexQuestion.Answerswith"Yes"Has had anissue formonths, butnow its arush"Can youjust installit for me?"Outlook:How do IShare aMailbox?"I Havealwaysdone itthis way""Do I haveto be onthe phonefor this?""I alreadyrestarted/clearedmy cache"Solved Issue byRebooting/cacheclearing

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
I
4
B
5
G
6
B
7
O
8
N
9
O
10
N
11
I
12
G
13
G
14
O
15
G
16
B
17
N
18
G
19
N
20
O
21
I
22
O
23
I
24
B
  1. I-I'm not tech savvy/,computer literare
  2. B-States work has not been done, but forgot to submit SR
  3. I-Believes they are an exception to the rule or upgrade
  4. B-Provides asset tag for the monitor
  5. G-Calls in for an update on an SR submit within the last few hours
  6. B-Calls in for a error but makes you ask what the error is
  7. O-"I have a Quick &/or Simple Question"
  8. N-Does not know their SR#
  9. O-"Do I have to do this all the time?"
  10. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  11. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  12. G-"But My CoWorker Has Access"
  13. G-Forgot Password after vacation
  14. O-states that Issue was resolved prior, but does not know when or how
  15. G-Calls back for same solution within same day
  16. B-"I have to go to a meeting soon." "How Long will this take?"
  17. N-Ask a complex Question. Answers with"Yes"
  18. G-Has had an issue for months, but now its a rush
  19. N-"Can you just install it for me?"
  20. O-Outlook: How do I Share a Mailbox?
  21. I-"I Have always done it this way"
  22. O-"Do I have to be on the phone for this?"
  23. I-"I already restarted/cleared my cache"
  24. B-Solved Issue by Rebooting/cache clearing