Ask acomplexQuestion.Answerswith"Yes"Rep:Kahn,Koziarz,Kocianic, orOslanceI'm not techsavvy/,computerliterareSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Can youjust installit for me?"Calls in for anupdate on anSR submitwithin the lastfew hoursProvidesasset tagfor themonitor"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhowForgotPasswordaftervacation"Do I haveto do thisall thetime?"Does notknowtheir SR#Outlook:How do IShare aMailbox?"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way""But MyCoWorkerHasAccess"Calls in for aerror butmakes youask what theerror isBelievesthey are anexception tothe rule orupgradeHas had anissue formonths, butnow its arushCalls backfor samesolutionwithin sameday"I alreadyrestarted/clearedmy cache"States workhas not beendone, butforgot tosubmit SR"I have aQuick &/orSimpleQuestion"Solved Issue byRebooting/cacheclearingAsk acomplexQuestion.Answerswith"Yes"Rep:Kahn,Koziarz,Kocianic, orOslanceI'm not techsavvy/,computerliterareSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Can youjust installit for me?"Calls in for anupdate on anSR submitwithin the lastfew hoursProvidesasset tagfor themonitor"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhowForgotPasswordaftervacation"Do I haveto do thisall thetime?"Does notknowtheir SR#Outlook:How do IShare aMailbox?"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way""But MyCoWorkerHasAccess"Calls in for aerror butmakes youask what theerror isBelievesthey are anexception tothe rule orupgradeHas had anissue formonths, butnow its arushCalls backfor samesolutionwithin sameday"I alreadyrestarted/clearedmy cache"States workhas not beendone, butforgot tosubmit SR"I have aQuick &/orSimpleQuestion"Solved Issue byRebooting/cacheclearing

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
N
2
I
3
I
4
N
5
N
6
G
7
B
8
O
9
O
10
G
11
O
12
N
13
O
14
B
15
I
16
G
17
B
18
I
19
G
20
G
21
I
22
B
23
O
24
B
  1. N-Ask a complex Question. Answers with"Yes"
  2. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  3. I-I'm not tech savvy/,computer literare
  4. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  5. N-"Can you just install it for me?"
  6. G-Calls in for an update on an SR submit within the last few hours
  7. B-Provides asset tag for the monitor
  8. O-"Do I have to be on the phone for this?"
  9. O-states that Issue was resolved prior, but does not know when or how
  10. G-Forgot Password after vacation
  11. O-"Do I have to do this all the time?"
  12. N-Does not know their SR#
  13. O-Outlook: How do I Share a Mailbox?
  14. B-"I have to go to a meeting soon." "How Long will this take?"
  15. I-"I Have always done it this way"
  16. G-"But My CoWorker Has Access"
  17. B-Calls in for a error but makes you ask what the error is
  18. I-Believes they are an exception to the rule or upgrade
  19. G-Has had an issue for months, but now its a rush
  20. G-Calls back for same solution within same day
  21. I-"I already restarted/cleared my cache"
  22. B-States work has not been done, but forgot to submit SR
  23. O-"I have a Quick &/or Simple Question"
  24. B-Solved Issue by Rebooting/cache clearing