Outlook:How do IShare aMailbox?Calls backfor samesolutionwithin samedaystates thatIssue wasresolved prior,but does notknow when orhowStates workhas not beendone, butforgot tosubmit SRBelievesthey are anexception tothe rule orupgradeHas had anissue formonths, butnow its arushCalls in for anupdate on anSR submitwithin the lastfew hours"I Havealwaysdone itthis way"Solved Issue byRebooting/cacheclearing"Can youjust installit for me?"Calls in for aerror butmakes youask what theerror is"But MyCoWorkerHasAccess"ForgotPasswordaftervacationDoes notknowtheir SR#I'm not techsavvy/,computerliterare"I have aQuick &/orSimpleQuestion""I have to goto a meetingsoon.""How Longwill this take?""Do I haveto be onthe phonefor this?""Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Rep:Kahn,Koziarz,Kocianic, orOslanceSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Providesasset tagfor themonitor"I alreadyrestarted/clearedmy cache"Outlook:How do IShare aMailbox?Calls backfor samesolutionwithin samedaystates thatIssue wasresolved prior,but does notknow when orhowStates workhas not beendone, butforgot tosubmit SRBelievesthey are anexception tothe rule orupgradeHas had anissue formonths, butnow its arushCalls in for anupdate on anSR submitwithin the lastfew hours"I Havealwaysdone itthis way"Solved Issue byRebooting/cacheclearing"Can youjust installit for me?"Calls in for aerror butmakes youask what theerror is"But MyCoWorkerHasAccess"ForgotPasswordaftervacationDoes notknowtheir SR#I'm not techsavvy/,computerliterare"I have aQuick &/orSimpleQuestion""I have to goto a meetingsoon.""How Longwill this take?""Do I haveto be onthe phonefor this?""Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Rep:Kahn,Koziarz,Kocianic, orOslanceSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Providesasset tagfor themonitor"I alreadyrestarted/clearedmy cache"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
G
3
O
4
B
5
I
6
G
7
G
8
I
9
B
10
N
11
B
12
G
13
G
14
N
15
I
16
O
17
B
18
O
19
O
20
N
21
I
22
N
23
B
24
I
  1. O-Outlook: How do I Share a Mailbox?
  2. G-Calls back for same solution within same day
  3. O-states that Issue was resolved prior, but does not know when or how
  4. B-States work has not been done, but forgot to submit SR
  5. I-Believes they are an exception to the rule or upgrade
  6. G-Has had an issue for months, but now its a rush
  7. G-Calls in for an update on an SR submit within the last few hours
  8. I-"I Have always done it this way"
  9. B-Solved Issue by Rebooting/cache clearing
  10. N-"Can you just install it for me?"
  11. B-Calls in for a error but makes you ask what the error is
  12. G-"But My CoWorker Has Access"
  13. G-Forgot Password after vacation
  14. N-Does not know their SR#
  15. I-I'm not tech savvy/,computer literare
  16. O-"I have a Quick &/or Simple Question"
  17. B-"I have to go to a meeting soon." "How Long will this take?"
  18. O-"Do I have to be on the phone for this?"
  19. O-"Do I have to do this all the time?"
  20. N-Ask a complex Question. Answers with"Yes"
  21. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  22. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  23. B-Provides asset tag for the monitor
  24. I-"I already restarted/cleared my cache"