States workhas not beendone, butforgot tosubmit SR"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Providesasset tagfor themonitorOutlook:How do IShare aMailbox?"I have aQuick &/orSimpleQuestion"Calls backfor samesolutionwithin sameday"But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?""Do I haveto do thisall thetime?""I alreadyrestarted/clearedmy cache"Calls in for anupdate on anSR submitwithin the lastfew hoursstates thatIssue wasresolved prior,but does notknow when orhowSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Calls in for aerror butmakes youask what theerror isHas had anissue formonths, butnow its arushForgotPasswordaftervacationDoes notknowtheir SR#"Can youjust installit for me?"Rep:Kahn,Koziarz,Kocianic, orOslanceI'm not techsavvy/,computerliterareSolved Issue byRebooting/cacheclearingBelievesthey are anexception tothe rule orupgradeAsk acomplexQuestion.Answerswith"Yes"States workhas not beendone, butforgot tosubmit SR"I have to goto a meetingsoon.""How Longwill this take?""I Havealwaysdone itthis way"Providesasset tagfor themonitorOutlook:How do IShare aMailbox?"I have aQuick &/orSimpleQuestion"Calls backfor samesolutionwithin sameday"But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?""Do I haveto do thisall thetime?""I alreadyrestarted/clearedmy cache"Calls in for anupdate on anSR submitwithin the lastfew hoursstates thatIssue wasresolved prior,but does notknow when orhowSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Calls in for aerror butmakes youask what theerror isHas had anissue formonths, butnow its arushForgotPasswordaftervacationDoes notknowtheir SR#"Can youjust installit for me?"Rep:Kahn,Koziarz,Kocianic, orOslanceI'm not techsavvy/,computerliterareSolved Issue byRebooting/cacheclearingBelievesthey are anexception tothe rule orupgradeAsk acomplexQuestion.Answerswith"Yes"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
B
3
I
4
B
5
O
6
O
7
G
8
G
9
O
10
O
11
I
12
G
13
O
14
N
15
B
16
G
17
G
18
N
19
N
20
I
21
I
22
B
23
I
24
N
  1. B-States work has not been done, but forgot to submit SR
  2. B-"I have to go to a meeting soon." "How Long will this take?"
  3. I-"I Have always done it this way"
  4. B-Provides asset tag for the monitor
  5. O-Outlook: How do I Share a Mailbox?
  6. O-"I have a Quick &/or Simple Question"
  7. G-Calls back for same solution within same day
  8. G-"But My CoWorker Has Access"
  9. O-"Do I have to be on the phone for this?"
  10. O-"Do I have to do this all the time?"
  11. I-"I already restarted/cleared my cache"
  12. G-Calls in for an update on an SR submit within the last few hours
  13. O-states that Issue was resolved prior, but does not know when or how
  14. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  15. B-Calls in for a error but makes you ask what the error is
  16. G-Has had an issue for months, but now its a rush
  17. G-Forgot Password after vacation
  18. N-Does not know their SR#
  19. N-"Can you just install it for me?"
  20. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  21. I-I'm not tech savvy/,computer literare
  22. B-Solved Issue by Rebooting/cache clearing
  23. I-Believes they are an exception to the rule or upgrade
  24. N-Ask a complex Question. Answers with"Yes"