Rep:Kahn,Koziarz,Kocianic, orOslance"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhow"I alreadyrestarted/clearedmy cache"ForgotPasswordaftervacationI'm not techsavvy/,computerliterareCalls in for aerror butmakes youask what theerror isProvidesasset tagfor themonitorOutlook:How do IShare aMailbox?Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto do thisall thetime?"States workhas not beendone, butforgot tosubmit SRHas had anissue formonths, butnow its arushCalls backfor samesolutionwithin samedayAsk acomplexQuestion.Answerswith"Yes"Calls in for anupdate on anSR submitwithin the lastfew hoursSolved Issue byRebooting/cacheclearing"Can youjust installit for me?""I have to goto a meetingsoon.""How Longwill this take?"Believesthey are anexception tothe rule orupgrade"I Havealwaysdone itthis way"Does notknowtheir SR#"But MyCoWorkerHasAccess""I have aQuick &/orSimpleQuestion"Rep:Kahn,Koziarz,Kocianic, orOslance"Do I haveto be onthe phonefor this?"states thatIssue wasresolved prior,but does notknow when orhow"I alreadyrestarted/clearedmy cache"ForgotPasswordaftervacationI'm not techsavvy/,computerliterareCalls in for aerror butmakes youask what theerror isProvidesasset tagfor themonitorOutlook:How do IShare aMailbox?Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto do thisall thetime?"States workhas not beendone, butforgot tosubmit SRHas had anissue formonths, butnow its arushCalls backfor samesolutionwithin samedayAsk acomplexQuestion.Answerswith"Yes"Calls in for anupdate on anSR submitwithin the lastfew hoursSolved Issue byRebooting/cacheclearing"Can youjust installit for me?""I have to goto a meetingsoon.""How Longwill this take?"Believesthey are anexception tothe rule orupgrade"I Havealwaysdone itthis way"Does notknowtheir SR#"But MyCoWorkerHasAccess""I have aQuick &/orSimpleQuestion"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
O
3
O
4
I
5
G
6
I
7
B
8
B
9
O
10
N
11
O
12
B
13
G
14
G
15
N
16
G
17
B
18
N
19
B
20
I
21
I
22
N
23
G
24
O
  1. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  2. O-"Do I have to be on the phone for this?"
  3. O-states that Issue was resolved prior, but does not know when or how
  4. I-"I already restarted/cleared my cache"
  5. G-Forgot Password after vacation
  6. I-I'm not tech savvy/,computer literare
  7. B-Calls in for a error but makes you ask what the error is
  8. B-Provides asset tag for the monitor
  9. O-Outlook: How do I Share a Mailbox?
  10. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  11. O-"Do I have to do this all the time?"
  12. B-States work has not been done, but forgot to submit SR
  13. G-Has had an issue for months, but now its a rush
  14. G-Calls back for same solution within same day
  15. N-Ask a complex Question. Answers with"Yes"
  16. G-Calls in for an update on an SR submit within the last few hours
  17. B-Solved Issue by Rebooting/cache clearing
  18. N-"Can you just install it for me?"
  19. B-"I have to go to a meeting soon." "How Long will this take?"
  20. I-Believes they are an exception to the rule or upgrade
  21. I-"I Have always done it this way"
  22. N-Does not know their SR#
  23. G-"But My CoWorker Has Access"
  24. O-"I have a Quick &/or Simple Question"