states thatIssue wasresolved prior,but does notknow when orhowI'm not techsavvy/,computerliterareBelievesthey are anexception tothe rule orupgrade"Do I haveto be onthe phonefor this?"Rep:Kahn,Koziarz,Kocianic, orOslance"Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Providesasset tagfor themonitor"I alreadyrestarted/clearedmy cache"Calls in for anupdate on anSR submitwithin the lastfew hoursOutlook:How do IShare aMailbox?Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Solved Issue byRebooting/cacheclearing"I have to goto a meetingsoon.""How Longwill this take?""But MyCoWorkerHasAccess"ForgotPasswordaftervacation"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SR"Can youjust installit for me?"Calls in for aerror butmakes youask what theerror isCalls backfor samesolutionwithin samedayDoes notknowtheir SR#Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"states thatIssue wasresolved prior,but does notknow when orhowI'm not techsavvy/,computerliterareBelievesthey are anexception tothe rule orupgrade"Do I haveto be onthe phonefor this?"Rep:Kahn,Koziarz,Kocianic, orOslance"Do I haveto do thisall thetime?"Ask acomplexQuestion.Answerswith"Yes"Providesasset tagfor themonitor"I alreadyrestarted/clearedmy cache"Calls in for anupdate on anSR submitwithin the lastfew hoursOutlook:How do IShare aMailbox?Says their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Solved Issue byRebooting/cacheclearing"I have to goto a meetingsoon.""How Longwill this take?""But MyCoWorkerHasAccess"ForgotPasswordaftervacation"I have aQuick &/orSimpleQuestion"States workhas not beendone, butforgot tosubmit SR"Can youjust installit for me?"Calls in for aerror butmakes youask what theerror isCalls backfor samesolutionwithin samedayDoes notknowtheir SR#Has had anissue formonths, butnow its arush"I Havealwaysdone itthis way"

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
O
2
I
3
I
4
O
5
I
6
O
7
N
8
B
9
I
10
G
11
O
12
N
13
B
14
B
15
G
16
G
17
O
18
B
19
N
20
B
21
G
22
N
23
G
24
I
  1. O-states that Issue was resolved prior, but does not know when or how
  2. I-I'm not tech savvy/,computer literare
  3. I-Believes they are an exception to the rule or upgrade
  4. O-"Do I have to be on the phone for this?"
  5. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  6. O-"Do I have to do this all the time?"
  7. N-Ask a complex Question. Answers with"Yes"
  8. B-Provides asset tag for the monitor
  9. I-"I already restarted/cleared my cache"
  10. G-Calls in for an update on an SR submit within the last few hours
  11. O-Outlook: How do I Share a Mailbox?
  12. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  13. B-Solved Issue by Rebooting/cache clearing
  14. B-"I have to go to a meeting soon." "How Long will this take?"
  15. G-"But My CoWorker Has Access"
  16. G-Forgot Password after vacation
  17. O-"I have a Quick &/or Simple Question"
  18. B-States work has not been done, but forgot to submit SR
  19. N-"Can you just install it for me?"
  20. B-Calls in for a error but makes you ask what the error is
  21. G-Calls back for same solution within same day
  22. N-Does not know their SR#
  23. G-Has had an issue for months, but now its a rush
  24. I-"I Have always done it this way"