Solved Issue byRebooting/cacheclearing"I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes""I alreadyrestarted/clearedmy cache"Calls in for anupdate on anSR submitwithin the lastfew hoursstates thatIssue wasresolved prior,but does notknow when orhowOutlook:How do IShare aMailbox?Believesthey are anexception tothe rule orupgrade"Can youjust installit for me?"Calls backfor samesolutionwithin sameday"But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Calls in for aerror butmakes youask what theerror isSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Does notknowtheir SR#I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SRRep:Kahn,Koziarz,Kocianic, orOslance"I have aQuick &/orSimpleQuestion"Has had anissue formonths, butnow its arushForgotPasswordaftervacation"Do I haveto do thisall thetime?""Do I haveto be onthe phonefor this?"Providesasset tagfor themonitorSolved Issue byRebooting/cacheclearing"I Havealwaysdone itthis way"Ask acomplexQuestion.Answerswith"Yes""I alreadyrestarted/clearedmy cache"Calls in for anupdate on anSR submitwithin the lastfew hoursstates thatIssue wasresolved prior,but does notknow when orhowOutlook:How do IShare aMailbox?Believesthey are anexception tothe rule orupgrade"Can youjust installit for me?"Calls backfor samesolutionwithin sameday"But MyCoWorkerHasAccess""I have to goto a meetingsoon.""How Longwill this take?"Calls in for aerror butmakes youask what theerror isSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)Does notknowtheir SR#I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SRRep:Kahn,Koziarz,Kocianic, orOslance"I have aQuick &/orSimpleQuestion"Has had anissue formonths, butnow its arushForgotPasswordaftervacation"Do I haveto do thisall thetime?""Do I haveto be onthe phonefor this?"Providesasset tagfor themonitor

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
B
2
I
3
N
4
I
5
G
6
O
7
O
8
I
9
N
10
G
11
G
12
B
13
B
14
N
15
N
16
I
17
B
18
I
19
O
20
G
21
G
22
O
23
O
24
B
  1. B-Solved Issue by Rebooting/cache clearing
  2. I-"I Have always done it this way"
  3. N-Ask a complex Question. Answers with"Yes"
  4. I-"I already restarted/cleared my cache"
  5. G-Calls in for an update on an SR submit within the last few hours
  6. O-states that Issue was resolved prior, but does not know when or how
  7. O-Outlook: How do I Share a Mailbox?
  8. I-Believes they are an exception to the rule or upgrade
  9. N-"Can you just install it for me?"
  10. G-Calls back for same solution within same day
  11. G-"But My CoWorker Has Access"
  12. B-"I have to go to a meeting soon." "How Long will this take?"
  13. B-Calls in for a error but makes you ask what the error is
  14. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  15. N-Does not know their SR#
  16. I-I'm not tech savvy/,computer literare
  17. B-States work has not been done, but forgot to submit SR
  18. I-Rep: Kahn, Koziarz, Kocianic, or Oslance
  19. O-"I have a Quick &/or Simple Question"
  20. G-Has had an issue for months, but now its a rush
  21. G-Forgot Password after vacation
  22. O-"Do I have to do this all the time?"
  23. O-"Do I have to be on the phone for this?"
  24. B-Provides asset tag for the monitor