Believesthey are anexception tothe rule orupgradeSolved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?Ask acomplexQuestion.Answerswith"Yes""I have to goto a meetingsoon.""How Longwill this take?"Does notknowtheir SR#Has had anissue formonths, butnow its arushSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto do thisall thetime?"Calls in for anupdate on anSR submitwithin the lastfew hoursstates thatIssue wasresolved prior,but does notknow when orhow"Can youjust installit for me?"ForgotPasswordaftervacationCalls in for aerror butmakes youask what theerror is"I have aQuick &/orSimpleQuestion""I Havealwaysdone itthis way"Calls backfor samesolutionwithin samedayProvidesasset tagfor themonitor"I alreadyrestarted/clearedmy cache""But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?"I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SRRep:Kahn,Koziarz,Kocianic, orOslanceBelievesthey are anexception tothe rule orupgradeSolved Issue byRebooting/cacheclearingOutlook:How do IShare aMailbox?Ask acomplexQuestion.Answerswith"Yes""I have to goto a meetingsoon.""How Longwill this take?"Does notknowtheir SR#Has had anissue formonths, butnow its arushSays their computeris broken, butcannot reproducean error messageor the issue on call.(Possibly occurred4 days ago)"Do I haveto do thisall thetime?"Calls in for anupdate on anSR submitwithin the lastfew hoursstates thatIssue wasresolved prior,but does notknow when orhow"Can youjust installit for me?"ForgotPasswordaftervacationCalls in for aerror butmakes youask what theerror is"I have aQuick &/orSimpleQuestion""I Havealwaysdone itthis way"Calls backfor samesolutionwithin samedayProvidesasset tagfor themonitor"I alreadyrestarted/clearedmy cache""But MyCoWorkerHasAccess""Do I haveto be onthe phonefor this?"I'm not techsavvy/,computerliterareStates workhas not beendone, butforgot tosubmit SRRep:Kahn,Koziarz,Kocianic, orOslance

Help Desk Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
I
2
B
3
O
4
N
5
B
6
N
7
G
8
N
9
O
10
G
11
O
12
N
13
G
14
B
15
O
16
I
17
G
18
B
19
I
20
G
21
O
22
I
23
B
24
I
  1. I-Believes they are an exception to the rule or upgrade
  2. B-Solved Issue by Rebooting/cache clearing
  3. O-Outlook: How do I Share a Mailbox?
  4. N-Ask a complex Question. Answers with"Yes"
  5. B-"I have to go to a meeting soon." "How Long will this take?"
  6. N-Does not know their SR#
  7. G-Has had an issue for months, but now its a rush
  8. N-Says their computer is broken, but cannot reproduce an error message or the issue on call. (Possibly occurred 4 days ago)
  9. O-"Do I have to do this all the time?"
  10. G-Calls in for an update on an SR submit within the last few hours
  11. O-states that Issue was resolved prior, but does not know when or how
  12. N-"Can you just install it for me?"
  13. G-Forgot Password after vacation
  14. B-Calls in for a error but makes you ask what the error is
  15. O-"I have a Quick &/or Simple Question"
  16. I-"I Have always done it this way"
  17. G-Calls back for same solution within same day
  18. B-Provides asset tag for the monitor
  19. I-"I already restarted/cleared my cache"
  20. G-"But My CoWorker Has Access"
  21. O-"Do I have to be on the phone for this?"
  22. I-I'm not tech savvy/,computer literare
  23. B-States work has not been done, but forgot to submit SR
  24. I-Rep: Kahn, Koziarz, Kocianic, or Oslance