EscalationSolved>10casesNew screen nodocumentationTrainingdayOut ofscopecaseCSME-mailCreateJTPerfect10scoreBusy dayskippedlunchClosedcase >than 30daysJTworkingasdesignedWebExGot helpfromcoworkerDoubleescalationP1P3escalationEnhancmentrequestP3 whichcaseenteredas P1New field nodocumentationKBsolvedissueJT closedno reasonas to whyCoworkercalls insickNon HRcasetransferredto HRP3 CallcustomerbackASAPEscalationSolved>10casesNew screen nodocumentationTrainingdayOut ofscopecaseCSME-mailCreateJTPerfect10scoreBusy dayskippedlunchClosedcase >than 30daysJTworkingasdesignedWebExGot helpfromcoworkerDoubleescalationP1P3escalationEnhancmentrequestP3 whichcaseenteredas P1New field nodocumentationKBsolvedissueJT closedno reasonas to whyCoworkercalls insickNon HRcasetransferredto HRP3 CallcustomerbackASAP

Awesome Lawson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation
  2. Solved >10 cases
  3. New screen no documentation
  4. Training day
  5. Out of scope case
  6. CSM E-mail
  7. Create JT
  8. Perfect 10 score
  9. Busy day skipped lunch
  10. Closed case > than 30 days
  11. JT working as designed
  12. WebEx
  13. Got help from coworker
  14. Double escalation
  15. P1
  16. P3 escalation
  17. Enhancment request
  18. P3 which case entered as P1
  19. New field no documentation
  20. KB solved issue
  21. JT closed no reason as to why
  22. Coworker calls in sick
  23. Non HR case transferred to HR
  24. P3 Call customer back ASAP