EscalationNew field nodocumentationEnhancmentrequestGot helpfromcoworkerSolved>10casesP1P3escalationNon HRcasetransferredto HRClosedcase >than 30daysBusy dayskippedlunchCreateJTJT closedno reasonas to whyCoworkercalls insickWebExP3 CallcustomerbackASAPTrainingdayCSME-mailPerfect10scoreNew screen nodocumentationKBsolvedissueDoubleescalationJTworkingasdesignedOut ofscopecaseP3 whichcaseenteredas P1EscalationNew field nodocumentationEnhancmentrequestGot helpfromcoworkerSolved>10casesP1P3escalationNon HRcasetransferredto HRClosedcase >than 30daysBusy dayskippedlunchCreateJTJT closedno reasonas to whyCoworkercalls insickWebExP3 CallcustomerbackASAPTrainingdayCSME-mailPerfect10scoreNew screen nodocumentationKBsolvedissueDoubleescalationJTworkingasdesignedOut ofscopecaseP3 whichcaseenteredas P1

Awesome Lawson - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escalation
  2. New field no documentation
  3. Enhancment request
  4. Got help from coworker
  5. Solved >10 cases
  6. P1
  7. P3 escalation
  8. Non HR case transferred to HR
  9. Closed case > than 30 days
  10. Busy day skipped lunch
  11. Create JT
  12. JT closed no reason as to why
  13. Coworker calls in sick
  14. WebEx
  15. P3 Call customer back ASAP
  16. Training day
  17. CSM E-mail
  18. Perfect 10 score
  19. New screen no documentation
  20. KB solved issue
  21. Double escalation
  22. JT working as designed
  23. Out of scope case
  24. P3 which case entered as P1