Double escalation Create JT P1 CSM E-mail Out of scope case Solved >10 cases Busy day skipped lunch Escalation Non HR case transferred to HR WebEx Coworker calls in sick New field no documentation KB solved issue Got help from coworker Closed case > than 30 days JT working as designed JT closed no reason as to why Perfect 10 score Enhancment request New screen no documentation P3 escalation P3 which case entered as P1 Training day P3 Call customer back ASAP Double escalation Create JT P1 CSM E-mail Out of scope case Solved >10 cases Busy day skipped lunch Escalation Non HR case transferred to HR WebEx Coworker calls in sick New field no documentation KB solved issue Got help from coworker Closed case > than 30 days JT working as designed JT closed no reason as to why Perfect 10 score Enhancment request New screen no documentation P3 escalation P3 which case entered as P1 Training day P3 Call customer back ASAP
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Double escalation
Create JT
P1
CSM E-mail
Out of scope case
Solved >10 cases
Busy day skipped lunch
Escalation
Non HR case transferred to HR
WebEx
Coworker calls in sick
New field no documentation
KB solved issue
Got help from coworker
Closed case > than 30 days
JT working as designed
JT closed no reason as to why
Perfect 10 score
Enhancment request
New screen no documentation
P3 escalation
P3 which case entered as P1
Training day
P3 Call customer back ASAP