Create JT P3 Call customer back ASAP Closed case > than 30 days WebEx Double escalation Out of scope case Escalation Got help from coworker New field no documentation CSM E-mail Solved >10 cases New screen no documentation Coworker calls in sick Enhancment request P1 Training day P3 escalation Busy day skipped lunch P3 which case entered as P1 Perfect 10 score Non HR case transferred to HR JT working as designed KB solved issue JT closed no reason as to why Create JT P3 Call customer back ASAP Closed case > than 30 days WebEx Double escalation Out of scope case Escalation Got help from coworker New field no documentation CSM E-mail Solved >10 cases New screen no documentation Coworker calls in sick Enhancment request P1 Training day P3 escalation Busy day skipped lunch P3 which case entered as P1 Perfect 10 score Non HR case transferred to HR JT working as designed KB solved issue JT closed no reason as to why
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Create JT
P3 Call customer back ASAP
Closed case > than 30 days
WebEx
Double escalation
Out of scope case
Escalation
Got help from coworker
New field no documentation
CSM E-mail
Solved >10 cases
New screen no documentation
Coworker calls in sick
Enhancment request
P1
Training day
P3 escalation
Busy day skipped lunch
P3 which case entered as P1
Perfect 10 score
Non HR case transferred to HR
JT working as designed
KB solved issue
JT closed no reason as to why