P3 Call customer back ASAP Busy day skipped lunch Escalation Closed case > than 30 days Double escalation Solved >10 cases Training day Enhancment request KB solved issue P1 JT working as designed New field no documentation Create JT JT closed no reason as to why Coworker calls in sick WebEx Perfect 10 score CSM E-mail New screen no documentation P3 which case entered as P1 Got help from coworker Out of scope case P3 escalation Non HR case transferred to HR P3 Call customer back ASAP Busy day skipped lunch Escalation Closed case > than 30 days Double escalation Solved >10 cases Training day Enhancment request KB solved issue P1 JT working as designed New field no documentation Create JT JT closed no reason as to why Coworker calls in sick WebEx Perfect 10 score CSM E-mail New screen no documentation P3 which case entered as P1 Got help from coworker Out of scope case P3 escalation Non HR case transferred to HR
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
P3 Call customer back ASAP
Busy day skipped lunch
Escalation
Closed case > than 30 days
Double escalation
Solved >10 cases
Training day
Enhancment request
KB solved issue
P1
JT working as designed
New field no documentation
Create JT
JT closed no reason as to why
Coworker calls in sick
WebEx
Perfect 10 score
CSM E-mail
New screen no documentation
P3 which case entered as P1
Got help from coworker
Out of scope case
P3 escalation
Non HR case transferred to HR