P1 Got help from coworker Escalation P3 Call customer back ASAP Enhancment request KB solved issue Training day Perfect 10 score P3 escalation Non HR case transferred to HR New field no documentation JT working as designed Solved >10 cases WebEx Create JT Closed case > than 30 days Busy day skipped lunch New screen no documentation Out of scope case Coworker calls in sick JT closed no reason as to why P3 which case entered as P1 Double escalation CSM E-mail P1 Got help from coworker Escalation P3 Call customer back ASAP Enhancment request KB solved issue Training day Perfect 10 score P3 escalation Non HR case transferred to HR New field no documentation JT working as designed Solved >10 cases WebEx Create JT Closed case > than 30 days Busy day skipped lunch New screen no documentation Out of scope case Coworker calls in sick JT closed no reason as to why P3 which case entered as P1 Double escalation CSM E-mail
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
P1
Got help from coworker
Escalation
P3 Call customer back ASAP
Enhancment request
KB solved issue
Training day
Perfect 10 score
P3 escalation
Non HR case transferred to HR
New field no documentation
JT working as designed
Solved >10 cases
WebEx
Create JT
Closed case > than 30 days
Busy day skipped lunch
New screen no documentation
Out of scope case
Coworker calls in sick
JT closed no reason as to why
P3 which case entered as P1
Double escalation
CSM E-mail