New field no documentation KB solved issue WebEx Double escalation Create JT Non HR case transferred to HR New screen no documentation P3 which case entered as P1 Training day CSM E-mail Coworker calls in sick Solved >10 cases Busy day skipped lunch JT working as designed Enhancment request JT closed no reason as to why Perfect 10 score Got help from coworker P3 escalation P1 Closed case > than 30 days Out of scope case Escalation P3 Call customer back ASAP New field no documentation KB solved issue WebEx Double escalation Create JT Non HR case transferred to HR New screen no documentation P3 which case entered as P1 Training day CSM E-mail Coworker calls in sick Solved >10 cases Busy day skipped lunch JT working as designed Enhancment request JT closed no reason as to why Perfect 10 score Got help from coworker P3 escalation P1 Closed case > than 30 days Out of scope case Escalation P3 Call customer back ASAP
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
New field no documentation
KB solved issue
WebEx
Double escalation
Create JT
Non HR case transferred to HR
New screen no documentation
P3 which case entered as P1
Training day
CSM E-mail
Coworker calls in sick
Solved >10 cases
Busy day skipped lunch
JT working as designed
Enhancment request
JT closed no reason as to why
Perfect 10 score
Got help from coworker
P3 escalation
P1
Closed case > than 30 days
Out of scope case
Escalation
P3 Call customer back ASAP