100 Call 100 Call NO Soft Skills Markdowns Customer Kudos Call 100 Call Above 90% QA Average Perfect Attendance Bring call example to huddle 100 Call Improved QA Average over last month Decrease Handle Time over last month 100 Call AHT below target 440 NO Accuracy Markdowns Adherence above 95% Recognized in Fraud Trends Newsletter Updated QA Tracker Participated in Feel Good Friday Post NO Probing Questions Markdowns NO Compliance Errors NO Subject Matter Expert Markdowns Spot a New Fraud Trend NO Resolution Markdowns ACW average below 30 seconds 100 Call 100 Call NO Soft Skills Markdowns Customer Kudos Call 100 Call Above 90% QA Average Perfect Attendance Bring call example to huddle 100 Call Improved QA Average over last month Decrease Handle Time over last month 100 Call AHT below target 440 NO Accuracy Markdowns Adherence above 95% Recognized in Fraud Trends Newsletter Updated QA Tracker Participated in Feel Good Friday Post NO Probing Questions Markdowns NO Compliance Errors NO Subject Matter Expert Markdowns Spot a New Fraud Trend NO Resolution Markdowns ACW average below 30 seconds
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
100 Call
100 Call
NO Soft Skills Markdowns
Customer Kudos Call
100 Call
Above 90% QA Average
Perfect Attendance
Bring call example to huddle
100 Call
Improved QA Average over last month
Decrease Handle Time over last month
100 Call
AHT below target 440
NO Accuracy Markdowns
Adherence above 95%
Recognized in Fraud Trends Newsletter
Updated QA Tracker
Participated in Feel Good Friday Post
NO Probing Questions Markdowns
NO Compliance Errors
NO Subject Matter Expert Markdowns
Spot a New Fraud Trend
NO Resolution Markdowns
ACW average below 30 seconds