ACW average below 30 seconds NO Compliance Errors NO Subject Matter Expert Markdowns NO Soft Skills Markdowns 100 Call 100 Call NO Accuracy Markdowns NO Probing Questions Markdowns Customer Kudos Call Perfect Attendance Decrease Handle Time over last month Improved QA Average over last month Spot a New Fraud Trend 100 Call Above 90% QA Average 100 Call 100 Call Recognized in Fraud Trends Newsletter NO Resolution Markdowns Adherence above 95% Updated QA Tracker AHT below target 440 Participated in Feel Good Friday Post Bring call example to huddle ACW average below 30 seconds NO Compliance Errors NO Subject Matter Expert Markdowns NO Soft Skills Markdowns 100 Call 100 Call NO Accuracy Markdowns NO Probing Questions Markdowns Customer Kudos Call Perfect Attendance Decrease Handle Time over last month Improved QA Average over last month Spot a New Fraud Trend 100 Call Above 90% QA Average 100 Call 100 Call Recognized in Fraud Trends Newsletter NO Resolution Markdowns Adherence above 95% Updated QA Tracker AHT below target 440 Participated in Feel Good Friday Post Bring call example to huddle
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
ACW average below 30 seconds
NO Compliance Errors
NO Subject Matter Expert Markdowns
NO Soft Skills Markdowns
100 Call
100 Call
NO Accuracy Markdowns
NO Probing Questions Markdowns
Customer Kudos Call
Perfect Attendance
Decrease Handle Time over last month
Improved QA Average over last month
Spot a New Fraud Trend
100 Call
Above 90% QA Average
100 Call
100 Call
Recognized in Fraud Trends Newsletter
NO Resolution Markdowns
Adherence above 95%
Updated QA Tracker
AHT below target 440
Participated in Feel Good Friday Post
Bring call example to huddle