Bring call example to huddle NO Probing Questions Markdowns Updated QA Tracker 100 Call NO Compliance Errors 100 Call Spot a New Fraud Trend Customer Kudos Call ACW average below 30 seconds 100 Call Perfect Attendance Participated in Feel Good Friday Post NO Accuracy Markdowns AHT below target 440 Above 90% QA Average Recognized in Fraud Trends Newsletter Adherence above 95% NO Subject Matter Expert Markdowns Improved QA Average over last month NO Resolution Markdowns 100 Call 100 Call NO Soft Skills Markdowns Decrease Handle Time over last month Bring call example to huddle NO Probing Questions Markdowns Updated QA Tracker 100 Call NO Compliance Errors 100 Call Spot a New Fraud Trend Customer Kudos Call ACW average below 30 seconds 100 Call Perfect Attendance Participated in Feel Good Friday Post NO Accuracy Markdowns AHT below target 440 Above 90% QA Average Recognized in Fraud Trends Newsletter Adherence above 95% NO Subject Matter Expert Markdowns Improved QA Average over last month NO Resolution Markdowns 100 Call 100 Call NO Soft Skills Markdowns Decrease Handle Time over last month
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Bring call example to huddle
NO Probing Questions Markdowns
Updated QA Tracker
100 Call
NO Compliance Errors
100 Call
Spot a New Fraud Trend
Customer Kudos Call
ACW average below 30 seconds
100 Call
Perfect Attendance
Participated in Feel Good Friday Post
NO Accuracy Markdowns
AHT below target 440
Above 90% QA Average
Recognized in Fraud Trends Newsletter
Adherence above 95%
NO Subject Matter Expert Markdowns
Improved QA Average over last month
NO Resolution Markdowns
100 Call
100 Call
NO Soft Skills Markdowns
Decrease Handle Time over last month