Spot a New Fraud Trend AHT below target 440 Above 90% QA Average 100 Call Customer Kudos Call Perfect Attendance 100 Call Participated in Feel Good Friday Post Updated QA Tracker Decrease Handle Time over last month 100 Call ACW average below 30 seconds NO Probing Questions Markdowns NO Soft Skills Markdowns Bring call example to huddle NO Accuracy Markdowns Recognized in Fraud Trends Newsletter NO Compliance Errors NO Resolution Markdowns Adherence above 95% Improved QA Average over last month 100 Call NO Subject Matter Expert Markdowns 100 Call Spot a New Fraud Trend AHT below target 440 Above 90% QA Average 100 Call Customer Kudos Call Perfect Attendance 100 Call Participated in Feel Good Friday Post Updated QA Tracker Decrease Handle Time over last month 100 Call ACW average below 30 seconds NO Probing Questions Markdowns NO Soft Skills Markdowns Bring call example to huddle NO Accuracy Markdowns Recognized in Fraud Trends Newsletter NO Compliance Errors NO Resolution Markdowns Adherence above 95% Improved QA Average over last month 100 Call NO Subject Matter Expert Markdowns 100 Call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Spot a New Fraud Trend
AHT below target 440
Above 90% QA Average
100 Call
Customer Kudos Call
Perfect Attendance
100 Call
Participated in Feel Good Friday Post
Updated QA Tracker
Decrease Handle Time over last month
100 Call
ACW average below 30 seconds
NO Probing Questions Markdowns
NO Soft Skills Markdowns
Bring call example to huddle
NO Accuracy Markdowns
Recognized in Fraud Trends Newsletter
NO Compliance Errors
NO Resolution Markdowns
Adherence above 95%
Improved QA Average over last month
100 Call
NO Subject Matter Expert Markdowns
100 Call