100 Call Customer Kudos Call Improved QA Average over last month Adherence above 95% 100 Call Above 90% QA Average Recognized in Fraud Trends Newsletter NO Soft Skills Markdowns Participated in Feel Good Friday Post NO Accuracy Markdowns ACW average below 30 seconds Spot a New Fraud Trend Perfect Attendance 100 Call 100 Call Updated QA Tracker Bring call example to huddle NO Resolution Markdowns 100 Call Decrease Handle Time over last month NO Probing Questions Markdowns NO Compliance Errors AHT below target 440 NO Subject Matter Expert Markdowns 100 Call Customer Kudos Call Improved QA Average over last month Adherence above 95% 100 Call Above 90% QA Average Recognized in Fraud Trends Newsletter NO Soft Skills Markdowns Participated in Feel Good Friday Post NO Accuracy Markdowns ACW average below 30 seconds Spot a New Fraud Trend Perfect Attendance 100 Call 100 Call Updated QA Tracker Bring call example to huddle NO Resolution Markdowns 100 Call Decrease Handle Time over last month NO Probing Questions Markdowns NO Compliance Errors AHT below target 440 NO Subject Matter Expert Markdowns
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
100 Call
Customer Kudos Call
Improved QA Average over last month
Adherence above 95%
100 Call
Above 90% QA Average
Recognized in Fraud Trends Newsletter
NO Soft Skills Markdowns
Participated in Feel Good Friday Post
NO Accuracy Markdowns
ACW average below 30 seconds
Spot a New Fraud Trend
Perfect Attendance
100 Call
100 Call
Updated QA Tracker
Bring call example to huddle
NO Resolution Markdowns
100 Call
Decrease Handle Time over last month
NO Probing Questions Markdowns
NO Compliance Errors
AHT below target 440
NO Subject Matter Expert Markdowns