Decrease Handle Time over last month 100 Call Updated QA Tracker NO Subject Matter Expert Markdowns Customer Kudos Call NO Accuracy Markdowns ACW average below 30 seconds 100 Call NO Probing Questions Markdowns NO Soft Skills Markdowns 100 Call Recognized in Fraud Trends Newsletter 100 Call Adherence above 95% NO Compliance Errors Improved QA Average over last month Perfect Attendance NO Resolution Markdowns AHT below target 440 Spot a New Fraud Trend Bring call example to huddle Above 90% QA Average Participated in Feel Good Friday Post 100 Call Decrease Handle Time over last month 100 Call Updated QA Tracker NO Subject Matter Expert Markdowns Customer Kudos Call NO Accuracy Markdowns ACW average below 30 seconds 100 Call NO Probing Questions Markdowns NO Soft Skills Markdowns 100 Call Recognized in Fraud Trends Newsletter 100 Call Adherence above 95% NO Compliance Errors Improved QA Average over last month Perfect Attendance NO Resolution Markdowns AHT below target 440 Spot a New Fraud Trend Bring call example to huddle Above 90% QA Average Participated in Feel Good Friday Post 100 Call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Decrease Handle Time over last month
100 Call
Updated QA Tracker
NO Subject Matter Expert Markdowns
Customer Kudos Call
NO Accuracy Markdowns
ACW average below 30 seconds
100 Call
NO Probing Questions Markdowns
NO Soft Skills Markdowns
100 Call
Recognized in Fraud Trends Newsletter
100 Call
Adherence above 95%
NO Compliance Errors
Improved QA Average over last month
Perfect Attendance
NO Resolution Markdowns
AHT below target 440
Spot a New Fraud Trend
Bring call example to huddle
Above 90% QA Average
Participated in Feel Good Friday Post
100 Call