NO Resolution Markdowns Improved QA Average over last month 100 Call 100 Call Participated in Feel Good Friday Post Above 90% QA Average Updated QA Tracker Recognized in Fraud Trends Newsletter NO Subject Matter Expert Markdowns 100 Call 100 Call Spot a New Fraud Trend Decrease Handle Time over last month 100 Call NO Probing Questions Markdowns NO Soft Skills Markdowns Bring call example to huddle NO Compliance Errors ACW average below 30 seconds Perfect Attendance NO Accuracy Markdowns Customer Kudos Call AHT below target 440 Adherence above 95% NO Resolution Markdowns Improved QA Average over last month 100 Call 100 Call Participated in Feel Good Friday Post Above 90% QA Average Updated QA Tracker Recognized in Fraud Trends Newsletter NO Subject Matter Expert Markdowns 100 Call 100 Call Spot a New Fraud Trend Decrease Handle Time over last month 100 Call NO Probing Questions Markdowns NO Soft Skills Markdowns Bring call example to huddle NO Compliance Errors ACW average below 30 seconds Perfect Attendance NO Accuracy Markdowns Customer Kudos Call AHT below target 440 Adherence above 95%
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
NO Resolution Markdowns
Improved QA Average over last month
100 Call
100 Call
Participated in Feel Good Friday Post
Above 90% QA Average
Updated QA Tracker
Recognized in Fraud Trends Newsletter
NO Subject Matter Expert Markdowns
100 Call
100 Call
Spot a New Fraud Trend
Decrease Handle Time over last month
100 Call
NO Probing Questions Markdowns
NO Soft Skills Markdowns
Bring call example to huddle
NO Compliance Errors
ACW average below 30 seconds
Perfect Attendance
NO Accuracy Markdowns
Customer Kudos Call
AHT below target 440
Adherence above 95%