AHT below target 440 Participated in Feel Good Friday Post 100 Call Decrease Handle Time over last month NO Subject Matter Expert Markdowns Spot a New Fraud Trend Perfect Attendance 100 Call 100 Call 100 Call NO Compliance Errors NO Probing Questions Markdowns ACW average below 30 seconds NO Resolution Markdowns Customer Kudos Call Improved QA Average over last month NO Accuracy Markdowns 100 Call NO Soft Skills Markdowns Adherence above 95% Updated QA Tracker Recognized in Fraud Trends Newsletter Above 90% QA Average Bring call example to huddle AHT below target 440 Participated in Feel Good Friday Post 100 Call Decrease Handle Time over last month NO Subject Matter Expert Markdowns Spot a New Fraud Trend Perfect Attendance 100 Call 100 Call 100 Call NO Compliance Errors NO Probing Questions Markdowns ACW average below 30 seconds NO Resolution Markdowns Customer Kudos Call Improved QA Average over last month NO Accuracy Markdowns 100 Call NO Soft Skills Markdowns Adherence above 95% Updated QA Tracker Recognized in Fraud Trends Newsletter Above 90% QA Average Bring call example to huddle
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
AHT below target 440
Participated in Feel Good Friday Post
100 Call
Decrease Handle Time over last month
NO Subject Matter Expert Markdowns
Spot a New Fraud Trend
Perfect Attendance
100 Call
100 Call
100 Call
NO Compliance Errors
NO Probing Questions Markdowns
ACW average below 30 seconds
NO Resolution Markdowns
Customer Kudos Call
Improved QA Average over last month
NO Accuracy Markdowns
100 Call
NO Soft Skills Markdowns
Adherence above 95%
Updated QA Tracker
Recognized in Fraud Trends Newsletter
Above 90% QA Average
Bring call example to huddle