Participated in Feel Good Friday Post Spot a New Fraud Trend Decrease Handle Time over last month 100 Call 100 Call NO Resolution Markdowns 100 Call Updated QA Tracker Customer Kudos Call Adherence above 95% NO Subject Matter Expert Markdowns NO Probing Questions Markdowns ACW average below 30 seconds 100 Call Improved QA Average over last month NO Compliance Errors Above 90% QA Average AHT below target 440 NO Accuracy Markdowns 100 Call Perfect Attendance Recognized in Fraud Trends Newsletter NO Soft Skills Markdowns Bring call example to huddle Participated in Feel Good Friday Post Spot a New Fraud Trend Decrease Handle Time over last month 100 Call 100 Call NO Resolution Markdowns 100 Call Updated QA Tracker Customer Kudos Call Adherence above 95% NO Subject Matter Expert Markdowns NO Probing Questions Markdowns ACW average below 30 seconds 100 Call Improved QA Average over last month NO Compliance Errors Above 90% QA Average AHT below target 440 NO Accuracy Markdowns 100 Call Perfect Attendance Recognized in Fraud Trends Newsletter NO Soft Skills Markdowns Bring call example to huddle
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
Participated in Feel Good Friday Post
Spot a New Fraud Trend
Decrease Handle Time over last month
100 Call
100 Call
NO Resolution Markdowns
100 Call
Updated QA Tracker
Customer Kudos Call
Adherence above 95%
NO Subject Matter Expert Markdowns
NO Probing Questions Markdowns
ACW average below 30 seconds
100 Call
Improved QA Average over last month
NO Compliance Errors
Above 90% QA Average
AHT below target 440
NO Accuracy Markdowns
100 Call
Perfect Attendance
Recognized in Fraud Trends Newsletter
NO Soft Skills Markdowns
Bring call example to huddle