100 Call Adherence above 95% NO Resolution Markdowns Participated in Feel Good Friday Post NO Subject Matter Expert Markdowns Customer Kudos Call Decrease Handle Time over last month 100 Call 100 Call Spot a New Fraud Trend Recognized in Fraud Trends Newsletter NO Accuracy Markdowns Updated QA Tracker NO Compliance Errors 100 Call Perfect Attendance ACW average below 30 seconds Improved QA Average over last month Bring call example to huddle Above 90% QA Average NO Soft Skills Markdowns AHT below target 440 100 Call NO Probing Questions Markdowns 100 Call Adherence above 95% NO Resolution Markdowns Participated in Feel Good Friday Post NO Subject Matter Expert Markdowns Customer Kudos Call Decrease Handle Time over last month 100 Call 100 Call Spot a New Fraud Trend Recognized in Fraud Trends Newsletter NO Accuracy Markdowns Updated QA Tracker NO Compliance Errors 100 Call Perfect Attendance ACW average below 30 seconds Improved QA Average over last month Bring call example to huddle Above 90% QA Average NO Soft Skills Markdowns AHT below target 440 100 Call NO Probing Questions Markdowns
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
100 Call
Adherence above 95%
NO Resolution Markdowns
Participated in Feel Good Friday Post
NO Subject Matter Expert Markdowns
Customer Kudos Call
Decrease Handle Time over last month
100 Call
100 Call
Spot a New Fraud Trend
Recognized in Fraud Trends Newsletter
NO Accuracy Markdowns
Updated QA Tracker
NO Compliance Errors
100 Call
Perfect Attendance
ACW average below 30 seconds
Improved QA Average over last month
Bring call example to huddle
Above 90% QA Average
NO Soft Skills Markdowns
AHT below target 440
100 Call
NO Probing Questions Markdowns