NO Accuracy Markdowns AHT below target 440 Bring call example to huddle NO Compliance Errors Spot a New Fraud Trend Decrease Handle Time over last month Adherence above 95% NO Soft Skills Markdowns Updated QA Tracker Participated in Feel Good Friday Post Perfect Attendance Above 90% QA Average Improved QA Average over last month 100 Call Customer Kudos Call Recognized in Fraud Trends Newsletter 100 Call NO Probing Questions Markdowns NO Resolution Markdowns 100 Call ACW average below 30 seconds NO Subject Matter Expert Markdowns 100 Call 100 Call NO Accuracy Markdowns AHT below target 440 Bring call example to huddle NO Compliance Errors Spot a New Fraud Trend Decrease Handle Time over last month Adherence above 95% NO Soft Skills Markdowns Updated QA Tracker Participated in Feel Good Friday Post Perfect Attendance Above 90% QA Average Improved QA Average over last month 100 Call Customer Kudos Call Recognized in Fraud Trends Newsletter 100 Call NO Probing Questions Markdowns NO Resolution Markdowns 100 Call ACW average below 30 seconds NO Subject Matter Expert Markdowns 100 Call 100 Call
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
NO Accuracy Markdowns
AHT below target 440
Bring call example to huddle
NO Compliance Errors
Spot a New Fraud Trend
Decrease Handle Time over last month
Adherence above 95%
NO Soft Skills Markdowns
Updated QA Tracker
Participated in Feel Good Friday Post
Perfect Attendance
Above 90% QA Average
Improved QA Average over last month
100 Call
Customer Kudos Call
Recognized in Fraud Trends Newsletter
100 Call
NO Probing Questions Markdowns
NO Resolution Markdowns
100 Call
ACW average below 30 seconds
NO Subject Matter Expert Markdowns
100 Call
100 Call