DecreaseHandleTime overlast month100CallUpdatedQATrackerNO SubjectMatterExpertMarkdownsCustomerKudosCallNOAccuracyMarkdownsACWaveragebelow 30seconds100CallNOProbingQuestionsMarkdownsNO SoftSkillsMarkdowns100CallRecognizedin FraudTrendsNewsletter100CallAdherenceabove95%NOComplianceErrorsImprovedQA Averageover lastmonthPerfectAttendanceNOResolutionMarkdownsAHTbelowtarget 440Spot aNewFraudTrendBring callexampleto huddleAbove90% QAAverageParticipatedin FeelGoodFriday Post100CallDecreaseHandleTime overlast month100CallUpdatedQATrackerNO SubjectMatterExpertMarkdownsCustomerKudosCallNOAccuracyMarkdownsACWaveragebelow 30seconds100CallNOProbingQuestionsMarkdownsNO SoftSkillsMarkdowns100CallRecognizedin FraudTrendsNewsletter100CallAdherenceabove95%NOComplianceErrorsImprovedQA Averageover lastmonthPerfectAttendanceNOResolutionMarkdownsAHTbelowtarget 440Spot aNewFraudTrendBring callexampleto huddleAbove90% QAAverageParticipatedin FeelGoodFriday Post100Call

Team Janette Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Decrease Handle Time over last month
  2. 100 Call
  3. Updated QA Tracker
  4. NO Subject Matter Expert Markdowns
  5. Customer Kudos Call
  6. NO Accuracy Markdowns
  7. ACW average below 30 seconds
  8. 100 Call
  9. NO Probing Questions Markdowns
  10. NO Soft Skills Markdowns
  11. 100 Call
  12. Recognized in Fraud Trends Newsletter
  13. 100 Call
  14. Adherence above 95%
  15. NO Compliance Errors
  16. Improved QA Average over last month
  17. Perfect Attendance
  18. NO Resolution Markdowns
  19. AHT below target 440
  20. Spot a New Fraud Trend
  21. Bring call example to huddle
  22. Above 90% QA Average
  23. Participated in Feel Good Friday Post
  24. 100 Call