AHT below target 440 NO Subject Matter Expert Markdowns 100 Call NO Soft Skills Markdowns Customer Kudos Call NO Compliance Errors Recognized in Fraud Trends Newsletter Adherence above 95% Improved QA Average over last month 100 Call Decrease Handle Time over last month 100 Call Bring call example to huddle 100 Call Above 90% QA Average Spot a New Fraud Trend Participated in Feel Good Friday Post Updated QA Tracker NO Probing Questions Markdowns NO Accuracy Markdowns NO Resolution Markdowns 100 Call Perfect Attendance ACW average below 30 seconds AHT below target 440 NO Subject Matter Expert Markdowns 100 Call NO Soft Skills Markdowns Customer Kudos Call NO Compliance Errors Recognized in Fraud Trends Newsletter Adherence above 95% Improved QA Average over last month 100 Call Decrease Handle Time over last month 100 Call Bring call example to huddle 100 Call Above 90% QA Average Spot a New Fraud Trend Participated in Feel Good Friday Post Updated QA Tracker NO Probing Questions Markdowns NO Accuracy Markdowns NO Resolution Markdowns 100 Call Perfect Attendance ACW average below 30 seconds
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
AHT below target 440
NO Subject Matter Expert Markdowns
100 Call
NO Soft Skills Markdowns
Customer Kudos Call
NO Compliance Errors
Recognized in Fraud Trends Newsletter
Adherence above 95%
Improved QA Average over last month
100 Call
Decrease Handle Time over last month
100 Call
Bring call example to huddle
100 Call
Above 90% QA Average
Spot a New Fraud Trend
Participated in Feel Good Friday Post
Updated QA Tracker
NO Probing Questions Markdowns
NO Accuracy Markdowns
NO Resolution Markdowns
100 Call
Perfect Attendance
ACW average below 30 seconds