Helped theguest witha date-changeUsed theguest'snameContactedLost andFoundGuestasks forcorporatenumberUsed thewordUnfortunately10xMade aguestlaughGuest's petinbackgroundof callGuestsaid"wow"Guest says"they didn't knowthey would becharged/didn'tcancel on itsown"Emptiedthe WatercoolerTold theguest aboutthe paymentportalCall drops ordisconnectedThanka guestTalker(15+mincall)Defused apossible10-65Mergea caseSaid"Have aSix FlagsDay!"Answeredcall within2 ringsGuestcomplimentedor thankedyou/other TMMade acase fora guestUse the word"Spectacular"on a callPlaceda gueston holdSent thereceiptemail to aguestTalked to aGuest who'sname startedwith CHelped theguest witha date-changeUsed theguest'snameContactedLost andFoundGuestasks forcorporatenumberUsed thewordUnfortunately10xMade aguestlaughGuest's petinbackgroundof callGuestsaid"wow"Guest says"they didn't knowthey would becharged/didn'tcancel on itsown"Emptiedthe WatercoolerTold theguest aboutthe paymentportalCall drops ordisconnectedThanka guestTalker(15+mincall)Defused apossible10-65Mergea caseSaid"Have aSix FlagsDay!"Answeredcall within2 ringsGuestcomplimentedor thankedyou/other TMMade acase fora guestUse the word"Spectacular"on a callPlaceda gueston holdSent thereceiptemail to aguestTalked to aGuest who'sname startedwith C

Call Center Bingo Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Helped the guest with a date-change
  2. Used the guest's name
  3. Contacted Lost and Found
  4. Guest asks for corporate number
  5. Used the word Unfortunately 10x
  6. Made a guest laugh
  7. Guest's pet in background of call
  8. Guest said "wow"
  9. Guest says "they didn't know they would be charged/didn't cancel on its own"
  10. Emptied the Water cooler
  11. Told the guest about the payment portal
  12. Call drops or disconnected
  13. Thank a guest
  14. Talker (15+min call)
  15. Defused a possible 10-65
  16. Merge a case
  17. Said "Have a Six Flags Day!"
  18. Answered call within 2 rings
  19. Guest complimented or thanked you/other TM
  20. Made a case for a guest
  21. Use the word "Spectacular" on a call
  22. Placed a guest on hold
  23. Sent the receipt email to a guest
  24. Talked to a Guest who's name started with C