Placeda gueston holdEmptiedthe WatercoolerGuest says"they didn't knowthey would becharged/didn'tcancel on itsown"Helped theguest witha date-changeGuest's petinbackgroundof callTalked to aGuest who'sname startedwith CUsed thewordUnfortunately10xContactedLost andFoundUsed theguest'snameAnsweredcall within2 ringsGuestasks forcorporatenumberMergea caseGuestcomplimentedor thankedyou/other TMMade acase fora guestMade aguestlaughSent thereceiptemail to aguestCall drops ordisconnectedDefused apossible10-65Told theguest aboutthe paymentportalSaid"Have aSix FlagsDay!"Talker(15+mincall)Use the word"Spectacular"on a callGuestsaid"wow"Thanka guestPlaceda gueston holdEmptiedthe WatercoolerGuest says"they didn't knowthey would becharged/didn'tcancel on itsown"Helped theguest witha date-changeGuest's petinbackgroundof callTalked to aGuest who'sname startedwith CUsed thewordUnfortunately10xContactedLost andFoundUsed theguest'snameAnsweredcall within2 ringsGuestasks forcorporatenumberMergea caseGuestcomplimentedor thankedyou/other TMMade acase fora guestMade aguestlaughSent thereceiptemail to aguestCall drops ordisconnectedDefused apossible10-65Told theguest aboutthe paymentportalSaid"Have aSix FlagsDay!"Talker(15+mincall)Use the word"Spectacular"on a callGuestsaid"wow"Thanka guest

Call Center Bingo Day! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Placed a guest on hold
  2. Emptied the Water cooler
  3. Guest says "they didn't know they would be charged/didn't cancel on its own"
  4. Helped the guest with a date-change
  5. Guest's pet in background of call
  6. Talked to a Guest who's name started with C
  7. Used the word Unfortunately 10x
  8. Contacted Lost and Found
  9. Used the guest's name
  10. Answered call within 2 rings
  11. Guest asks for corporate number
  12. Merge a case
  13. Guest complimented or thanked you/other TM
  14. Made a case for a guest
  15. Made a guest laugh
  16. Sent the receipt email to a guest
  17. Call drops or disconnected
  18. Defused a possible 10-65
  19. Told the guest about the payment portal
  20. Said "Have a Six Flags Day!"
  21. Talker (15+min call)
  22. Use the word "Spectacular" on a call
  23. Guest said "wow"
  24. Thank a guest