(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Has to look for their policy number
Customer complains about something NOT related to your company
chewing gum or eating in your ear
Talks about their whole health history unprompted
Calling on policy they aren't authorized on and angry you can't help
Customer cusses during the call
Angry because referral isn't in system
Starts talking over your opening & gives long story
They don't want to verify their information
Complains about how long they waited
Calling while driving
Talks about their wonderful vacation
Caller puts YOU on hold
Talks so loud you have to turn down the volume
Dogs barking or talking to their pets in baby voice.
Customer is in a hurry
Member thought they hung up and keeps talking
Gets angry because they have to be transferred
Complains about their doctor
Gives you wrong address and blames you for it
Spouse coaching caller in the background
Wants a supervisor
Static-filled connection
Customer having other conversations while on the phone with you
Customer has a long, difficult name
So hard to understand you need to call the translator
