Customercomplainsaboutsomething NOTrelated to yourcompanyCustomeris in ahurryStarts talkingover youropening &gives longstoryGets angrybecausethey have tobetransferredSo hard tounderstandyou need tocall thetranslatorCustomerhaving otherconversationswhile on thephone with youCallingwhiledrivingHas tolook fortheir policynumberCustomerhas a long,difficultnameAngry theycan't get anappointmentimmediatelyMemberthought theyhung up andkeeps talkingAngrybecausereferral isn'tin systemDogsbarking ortalking totheir pets inbaby voice.Talks abouttheir wholehealthhistoryunpromptedCalling onpolicy theyaren'tauthorized onand angry youcan't helpTalks so loudyou have toturn downthe volumeGives youwrongaddress andblames youfor itStarts talkingaboutPolitics/religionWants asupervisorStatic-filledconnectionRefusesto go toclosestlocationComplainsabout theirdoctorCallerputs YOUon holdComplainsabout howlong theywaitedSpousecoachingcaller in thebackgroundThey don'twant toverify theirinformationTalksabout theirwonderfulvacationCustomercussesduring thecallchewinggum oreating inyour earCustomercomplainsaboutsomething NOTrelated to yourcompanyCustomeris in ahurryStarts talkingover youropening &gives longstoryGets angrybecausethey have tobetransferredSo hard tounderstandyou need tocall thetranslatorCustomerhaving otherconversationswhile on thephone with youCallingwhiledrivingHas tolook fortheir policynumberCustomerhas a long,difficultnameAngry theycan't get anappointmentimmediatelyMemberthought theyhung up andkeeps talkingAngrybecausereferral isn'tin systemDogsbarking ortalking totheir pets inbaby voice.Talks abouttheir wholehealthhistoryunpromptedCalling onpolicy theyaren'tauthorized onand angry youcan't helpTalks so loudyou have toturn downthe volumeGives youwrongaddress andblames youfor itStarts talkingaboutPolitics/religionWants asupervisorStatic-filledconnectionRefusesto go toclosestlocationComplainsabout theirdoctorCallerputs YOUon holdComplainsabout howlong theywaitedSpousecoachingcaller in thebackgroundThey don'twant toverify theirinformationTalksabout theirwonderfulvacationCustomercussesduring thecallchewinggum oreating inyour ear

Rude Customer Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer complains about something NOT related to your company
  2. Customer is in a hurry
  3. Starts talking over your opening & gives long story
  4. Gets angry because they have to be transferred
  5. So hard to understand you need to call the translator
  6. Customer having other conversations while on the phone with you
  7. Calling while driving
  8. Has to look for their policy number
  9. Customer has a long, difficult name
  10. Angry they can't get an appointment immediately
  11. Member thought they hung up and keeps talking
  12. Angry because referral isn't in system
  13. Dogs barking or talking to their pets in baby voice.
  14. Talks about their whole health history unprompted
  15. Calling on policy they aren't authorized on and angry you can't help
  16. Talks so loud you have to turn down the volume
  17. Gives you wrong address and blames you for it
  18. Starts talking about Politics/ religion
  19. Wants a supervisor
  20. Static-filled connection
  21. Refuses to go to closest location
  22. Complains about their doctor
  23. Caller puts YOU on hold
  24. Complains about how long they waited
  25. Spouse coaching caller in the background
  26. They don't want to verify their information
  27. Talks about their wonderful vacation
  28. Customer cusses during the call
  29. chewing gum or eating in your ear