(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Gets angry because they have to be transferred
Member thought they hung up and keeps talking
Angry because referral isn't in system
Customer complains about something NOT related to your company
Calling on policy they aren't authorized on and angry you can't help
Wants a supervisor
Caller puts YOU on hold
Spouse coaching caller in the background
Complains about how long they waited
Calling while driving
Gives you wrong address and blames you for it
Starts talking about Politics/ religion
Dogs barking or talking to their pets in baby voice.
Complains about their doctor
Talks so loud you have to turn down the volume
So hard to understand you need to call the translator
Refuses to go to closest location
Has to look for their policy number
Talks about their wonderful vacation
chewing gum or eating in your ear
Angry they can't get an appointment immediately
Talks about their whole health history unprompted
Starts talking over your opening & gives long story
Customer is in a hurry
They don't want to verify their information
Customer has a long, difficult name
Customer having other conversations while on the phone with you
