(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Wants a supervisor
Customer has a long, difficult name
Gets angry because they have to be transferred
Gives you wrong address and blames you for it
Customer complains about something NOT related to your company
Talks about their whole health history unprompted
Talks about their wonderful vacation
Starts talking over your opening & gives long story
Caller puts YOU on hold
Customer having other conversations while on the phone with you
Complains about how long they waited
Spouse coaching caller in the background
They don't want to verify their information
Has to look for their policy number
Member thought they hung up and keeps talking
Angry they can't get an appointment immediately
Complains about their doctor
So hard to understand you need to call the translator
Calling on policy they aren't authorized on and angry you can't help
Dogs barking or talking to their pets in baby voice.
