(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Caller puts YOU on hold
Complains about how long they waited
Customer cusses during the call
Starts talking over your opening & gives long story
They don't want to verify their information
Angry because referral isn't in system
Complains about their doctor
Starts talking about Politics/ religion
Static-filled connection
Talks about their whole health history unprompted
Customer having other conversations while on the phone with you
Customer is in a hurry
Customer has a long, difficult name
Calling on policy they aren't authorized on and angry you can't help
Gets angry because they have to be transferred
Talks so loud you have to turn down the volume
Member thought they hung up and keeps talking
Angry they can't get an appointment immediately
Calling while driving
Gives you wrong address and blames you for it
chewing gum or eating in your ear
So hard to understand you need to call the translator
Refuses to go to closest location
Wants a supervisor
Customer complains about something NOT related to your company
Spouse coaching caller in the background
Has to look for their policy number
Talks about their wonderful vacation
Dogs barking or talking to their pets in baby voice.
