(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is in a hurry
Has to look for their policy number
Gets angry because they have to be transferred
Customer has a long, difficult name
Angry they can't get an appointment immediately
Complains about their doctor
Refuses to go to closest location
Calling on policy they aren't authorized on and angry you can't help
Caller puts YOU on hold
Calling while driving
Talks about their whole health history unprompted
Static-filled connection
Gives you wrong address and blames you for it
Angry because referral isn't in system
Wants a supervisor
So hard to understand you need to call the translator
Starts talking about Politics/ religion
Complains about how long they waited
Starts talking over your opening & gives long story
Customer having other conversations while on the phone with you
chewing gum or eating in your ear
Talks about their wonderful vacation
They don't want to verify their information
Customer cusses during the call
Spouse coaching caller in the background
Talks so loud you have to turn down the volume
Customer complains about something NOT related to your company
Dogs barking or talking to their pets in baby voice.
