(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Static-filled connection
Wants a supervisor
Calling on policy they aren't authorized on and angry you can't help
Gives you wrong address and blames you for it
Refuses to go to closest location
Customer complains about something NOT related to your company
Customer cusses during the call
Has to look for their policy number
Starts talking about Politics/ religion
Complains about their doctor
Talks about their wonderful vacation
Gets angry because they have to be transferred
Dogs barking or talking to their pets in baby voice.
Customer is in a hurry
Caller puts YOU on hold
Angry because referral isn't in system
Complains about how long they waited
chewing gum or eating in your ear
Customer having other conversations while on the phone with you
Talks so loud you have to turn down the volume
Spouse coaching caller in the background
Talks about their whole health history unprompted
Starts talking over your opening & gives long story
Angry they can't get an appointment immediately
They don't want to verify their information
Calling while driving
Member thought they hung up and keeps talking
Customer has a long, difficult name
So hard to understand you need to call the translator
