(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Customer is in a hurry
Customer cusses during the call
Calling on policy they aren't authorized on and angry you can't help
Customer having other conversations while on the phone with you
They don't want to verify their information
Member thought they hung up and keeps talking
Starts talking about Politics/ religion
Static-filled connection
Spouse coaching caller in the background
Talks about their whole health history unprompted
Angry because referral isn't in system
chewing gum or eating in your ear
Calling while driving
Has to look for their policy number
Angry they can't get an appointment immediately
Complains about how long they waited
Complains about their doctor
Customer has a long, difficult name
Gives you wrong address and blames you for it
Starts talking over your opening & gives long story
So hard to understand you need to call the translator
Dogs barking or talking to their pets in baby voice.
Talks so loud you have to turn down the volume
Caller puts YOU on hold
Customer complains about something NOT related to your company
