Made a one way reservation Said TGIF to the customer Customer asks for 4 wheel drive Booked a truck for towing Made the reservation RR Strong closing then hang up. Booked a Costco rental Customer calls about insurance claim DUP reservation Customer call to ask the deposit amount Made a reservation for 15 Pass Van Made a USAA reservation Customer puts you on hold Customers wants an electric car Made an EMC reservation Can I pay over the phone Made 2nd attempt Kids screaming in the background Overcoming customer objection Can you look up my corporate account Can I use my husbands CC Customer asks for winter tires Do you take Chime debit cards Used the customer's name Made a one way reservation Said TGIF to the customer Customer asks for 4 wheel drive Booked a truck for towing Made the reservation RR Strong closing then hang up. Booked a Costco rental Customer calls about insurance claim DUP reservation Customer call to ask the deposit amount Made a reservation for 15 Pass Van Made a USAA reservation Customer puts you on hold Customers wants an electric car Made an EMC reservation Can I pay over the phone Made 2nd attempt Kids screaming in the background Overcoming customer objection Can you look up my corporate account Can I use my husbands CC Customer asks for winter tires Do you take Chime debit cards Used the customer's name
(Print) Use this randomly generated list as your call list when playing the game. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
I-Made a one way reservation
G-Said TGIF to the customer
G-Customer asks for 4 wheel drive
N-Booked a truck for towing
O-Made the reservation RR
O-Strong closing then hang up.
O-Booked a Costco rental
N-Customer calls about insurance claim
G-DUP reservation
B-Customer call to ask the deposit amount
I-Made a reservation for 15 Pass Van
O-Made a USAA reservation
N-Customer puts you on hold
B-Customers wants an electric car
G-Made an EMC reservation
B-Can I pay over the phone
O-Made 2nd attempt
I-Kids screaming in the background
B-Overcoming customer objection
B-Can you look up my corporate account
G-Can I use my husbands CC
I-Customer asks for winter tires
N-Do you take Chime debit cards
I-Used the customer's name