Customerasked to“Cancel atransaction”NeedscaffeinePlaceda VT“Can youspell thatfor me?”Said/heard:“Can youhear me?”StaticConnection“Systemis a bitslow”MutedmicrophoneaccidentSpilled ordroppedsomethingDogsBarkingWrongDepartmentTransferCallingLanguageLineCustomer’scalldroppedUsed anemoji inthe chatFirealarmbeepRepeatedsomethingSendan EcardCustomerwants asupervisorCustomermadeyou laughMessedup theintroExcessiveuse of“um” and“uh”Put aHello/GoodMorning GIFin TeamsLoudbackgroundnoise“I’m goingto put youon a briefhold”Customerasked to“Cancel atransaction”NeedscaffeinePlaceda VT“Can youspell thatfor me?”Said/heard:“Can youhear me?”StaticConnection“Systemis a bitslow”MutedmicrophoneaccidentSpilled ordroppedsomethingDogsBarkingWrongDepartmentTransferCallingLanguageLineCustomer’scalldroppedUsed anemoji inthe chatFirealarmbeepRepeatedsomethingSendan EcardCustomerwants asupervisorCustomermadeyou laughMessedup theintroExcessiveuse of“um” and“uh”Put aHello/GoodMorning GIFin TeamsLoudbackgroundnoise“I’m goingto put youon a briefhold”

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asked to “Cancel a transaction”
  2. Needs caffeine
  3. Placed a VT
  4. “Can you spell that for me?”
  5. Said/heard: “Can you hear me?”
  6. Static Connection
  7. “System is a bit slow”
  8. Muted microphone accident
  9. Spilled or dropped something
  10. Dogs Barking
  11. Wrong Department Transfer
  12. Calling Language Line
  13. Customer’s call dropped
  14. Used an emoji in the chat
  15. Fire alarm beep
  16. Repeated something
  17. Send an E card
  18. Customer wants a supervisor
  19. Customer made you laugh
  20. Messed up the intro
  21. Excessive use of “um” and “uh”
  22. Put a Hello/Good Morning GIF in Teams
  23. Loud background noise
  24. “I’m going to put you on a brief hold”