Customerwants asupervisorRepeatedsomethingMutedmicrophoneaccidentNeedscaffeineSpilled ordroppedsomethingDogsBarking“Can youspell thatfor me?”Sendan Ecard“Systemis a bitslow”FirealarmbeepWrongDepartmentTransferPut aHello/GoodMorning GIFin TeamsExcessiveuse of“um” and“uh”Used anemoji inthe chatLoudbackgroundnoiseCallingLanguageLineCustomermadeyou laughSaid/heard:“Can youhear me?”“I’m goingto put youon a briefhold”Customer’scalldroppedPlaceda VTMessedup theintroCustomerasked to“Cancel atransaction”StaticConnectionCustomerwants asupervisorRepeatedsomethingMutedmicrophoneaccidentNeedscaffeineSpilled ordroppedsomethingDogsBarking“Can youspell thatfor me?”Sendan Ecard“Systemis a bitslow”FirealarmbeepWrongDepartmentTransferPut aHello/GoodMorning GIFin TeamsExcessiveuse of“um” and“uh”Used anemoji inthe chatLoudbackgroundnoiseCallingLanguageLineCustomermadeyou laughSaid/heard:“Can youhear me?”“I’m goingto put youon a briefhold”Customer’scalldroppedPlaceda VTMessedup theintroCustomerasked to“Cancel atransaction”StaticConnection

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants a supervisor
  2. Repeated something
  3. Muted microphone accident
  4. Needs caffeine
  5. Spilled or dropped something
  6. Dogs Barking
  7. “Can you spell that for me?”
  8. Send an E card
  9. “System is a bit slow”
  10. Fire alarm beep
  11. Wrong Department Transfer
  12. Put a Hello/Good Morning GIF in Teams
  13. Excessive use of “um” and “uh”
  14. Used an emoji in the chat
  15. Loud background noise
  16. Calling Language Line
  17. Customer made you laugh
  18. Said/heard: “Can you hear me?”
  19. “I’m going to put you on a brief hold”
  20. Customer’s call dropped
  21. Placed a VT
  22. Messed up the intro
  23. Customer asked to “Cancel a transaction”
  24. Static Connection