Customer’scalldropped“Systemis a bitslow”Customerasked to“Cancel atransaction”StaticConnectionWrongDepartmentTransferCallingLanguageLineFirealarmbeepSendan EcardNeedscaffeineLoudbackgroundnoisePlaceda VTSpilled ordroppedsomethingDogsBarkingPut aHello/GoodMorning GIFin TeamsRepeatedsomethingMessedup theintroUsed anemoji inthe chatCustomermadeyou laughExcessiveuse of“um” and“uh”“Can youspell thatfor me?”“I’m goingto put youon a briefhold”MutedmicrophoneaccidentSaid/heard:“Can youhear me?”Customerwants asupervisorCustomer’scalldropped“Systemis a bitslow”Customerasked to“Cancel atransaction”StaticConnectionWrongDepartmentTransferCallingLanguageLineFirealarmbeepSendan EcardNeedscaffeineLoudbackgroundnoisePlaceda VTSpilled ordroppedsomethingDogsBarkingPut aHello/GoodMorning GIFin TeamsRepeatedsomethingMessedup theintroUsed anemoji inthe chatCustomermadeyou laughExcessiveuse of“um” and“uh”“Can youspell thatfor me?”“I’m goingto put youon a briefhold”MutedmicrophoneaccidentSaid/heard:“Can youhear me?”Customerwants asupervisor

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer’s call dropped
  2. “System is a bit slow”
  3. Customer asked to “Cancel a transaction”
  4. Static Connection
  5. Wrong Department Transfer
  6. Calling Language Line
  7. Fire alarm beep
  8. Send an E card
  9. Needs caffeine
  10. Loud background noise
  11. Placed a VT
  12. Spilled or dropped something
  13. Dogs Barking
  14. Put a Hello/Good Morning GIF in Teams
  15. Repeated something
  16. Messed up the intro
  17. Used an emoji in the chat
  18. Customer made you laugh
  19. Excessive use of “um” and “uh”
  20. “Can you spell that for me?”
  21. “I’m going to put you on a brief hold”
  22. Muted microphone accident
  23. Said/heard: “Can you hear me?”
  24. Customer wants a supervisor