WrongDepartmentTransfer“Systemis a bitslow”Excessiveuse of“um” and“uh”CallingLanguageLineLoudbackgroundnoiseSendan EcardSaid/heard:“Can youhear me?”RepeatedsomethingPut aHello/GoodMorning GIFin TeamsCustomerasked to“Cancel atransaction”DogsBarkingCustomer’scalldroppedMessedup theintroCustomermadeyou laugh“Can youspell thatfor me?”StaticConnection“I’m goingto put youon a briefhold”Customerwants asupervisorUsed anemoji inthe chatSpilled ordroppedsomethingFirealarmbeepNeedscaffeinePlaceda VTMutedmicrophoneaccidentWrongDepartmentTransfer“Systemis a bitslow”Excessiveuse of“um” and“uh”CallingLanguageLineLoudbackgroundnoiseSendan EcardSaid/heard:“Can youhear me?”RepeatedsomethingPut aHello/GoodMorning GIFin TeamsCustomerasked to“Cancel atransaction”DogsBarkingCustomer’scalldroppedMessedup theintroCustomermadeyou laugh“Can youspell thatfor me?”StaticConnection“I’m goingto put youon a briefhold”Customerwants asupervisorUsed anemoji inthe chatSpilled ordroppedsomethingFirealarmbeepNeedscaffeinePlaceda VTMutedmicrophoneaccident

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Wrong Department Transfer
  2. “System is a bit slow”
  3. Excessive use of “um” and “uh”
  4. Calling Language Line
  5. Loud background noise
  6. Send an E card
  7. Said/heard: “Can you hear me?”
  8. Repeated something
  9. Put a Hello/Good Morning GIF in Teams
  10. Customer asked to “Cancel a transaction”
  11. Dogs Barking
  12. Customer’s call dropped
  13. Messed up the intro
  14. Customer made you laugh
  15. “Can you spell that for me?”
  16. Static Connection
  17. “I’m going to put you on a brief hold”
  18. Customer wants a supervisor
  19. Used an emoji in the chat
  20. Spilled or dropped something
  21. Fire alarm beep
  22. Needs caffeine
  23. Placed a VT
  24. Muted microphone accident