“I’m goingto put youon a briefhold”Placeda VTPut aHello/GoodMorning GIFin TeamsFirealarmbeepWrongDepartmentTransferCustomer’scalldropped“Can youspell thatfor me?”StaticConnectionSendan Ecard“Systemis a bitslow”RepeatedsomethingSpilled ordroppedsomethingExcessiveuse of“um” and“uh”Said/heard:“Can youhear me?”Used anemoji inthe chatCustomerwants asupervisorDogsBarkingCustomermadeyou laughCallingLanguageLineMessedup theintroMutedmicrophoneaccidentCustomerasked to“Cancel atransaction”LoudbackgroundnoiseNeedscaffeine“I’m goingto put youon a briefhold”Placeda VTPut aHello/GoodMorning GIFin TeamsFirealarmbeepWrongDepartmentTransferCustomer’scalldropped“Can youspell thatfor me?”StaticConnectionSendan Ecard“Systemis a bitslow”RepeatedsomethingSpilled ordroppedsomethingExcessiveuse of“um” and“uh”Said/heard:“Can youhear me?”Used anemoji inthe chatCustomerwants asupervisorDogsBarkingCustomermadeyou laughCallingLanguageLineMessedup theintroMutedmicrophoneaccidentCustomerasked to“Cancel atransaction”LoudbackgroundnoiseNeedscaffeine

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. “I’m going to put you on a brief hold”
  2. Placed a VT
  3. Put a Hello/Good Morning GIF in Teams
  4. Fire alarm beep
  5. Wrong Department Transfer
  6. Customer’s call dropped
  7. “Can you spell that for me?”
  8. Static Connection
  9. Send an E card
  10. “System is a bit slow”
  11. Repeated something
  12. Spilled or dropped something
  13. Excessive use of “um” and “uh”
  14. Said/heard: “Can you hear me?”
  15. Used an emoji in the chat
  16. Customer wants a supervisor
  17. Dogs Barking
  18. Customer made you laugh
  19. Calling Language Line
  20. Messed up the intro
  21. Muted microphone accident
  22. Customer asked to “Cancel a transaction”
  23. Loud background noise
  24. Needs caffeine