MutedmicrophoneaccidentPut aHello/GoodMorning GIFin TeamsStaticConnectionExcessiveuse of“um” and“uh”Customermadeyou laugh“Can youspell thatfor me?”Used anemoji inthe chatDogsBarkingPlaceda VTCallingLanguageLineSendan EcardMessedup theintroFirealarmbeepRepeatedsomethingSpilled ordroppedsomethingSaid/heard:“Can youhear me?”Customerasked to“Cancel atransaction”Customerwants asupervisor“Systemis a bitslow”NeedscaffeineWrongDepartmentTransferCustomer’scalldroppedLoudbackgroundnoise“I’m goingto put youon a briefhold”MutedmicrophoneaccidentPut aHello/GoodMorning GIFin TeamsStaticConnectionExcessiveuse of“um” and“uh”Customermadeyou laugh“Can youspell thatfor me?”Used anemoji inthe chatDogsBarkingPlaceda VTCallingLanguageLineSendan EcardMessedup theintroFirealarmbeepRepeatedsomethingSpilled ordroppedsomethingSaid/heard:“Can youhear me?”Customerasked to“Cancel atransaction”Customerwants asupervisor“Systemis a bitslow”NeedscaffeineWrongDepartmentTransferCustomer’scalldroppedLoudbackgroundnoise“I’m goingto put youon a briefhold”

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Muted microphone accident
  2. Put a Hello/Good Morning GIF in Teams
  3. Static Connection
  4. Excessive use of “um” and “uh”
  5. Customer made you laugh
  6. “Can you spell that for me?”
  7. Used an emoji in the chat
  8. Dogs Barking
  9. Placed a VT
  10. Calling Language Line
  11. Send an E card
  12. Messed up the intro
  13. Fire alarm beep
  14. Repeated something
  15. Spilled or dropped something
  16. Said/heard: “Can you hear me?”
  17. Customer asked to “Cancel a transaction”
  18. Customer wants a supervisor
  19. “System is a bit slow”
  20. Needs caffeine
  21. Wrong Department Transfer
  22. Customer’s call dropped
  23. Loud background noise
  24. “I’m going to put you on a brief hold”