Customerwants asupervisorPut aHello/GoodMorning GIFin TeamsPlaceda VTSpilled ordroppedsomethingStaticConnectionRepeatedsomethingMutedmicrophoneaccidentSendan EcardCallingLanguageLine“Systemis a bitslow”“Can youspell thatfor me?”Customerasked to“Cancel atransaction”Messedup theintroCustomer’scalldroppedNeedscaffeineCustomermadeyou laughDogsBarkingWrongDepartmentTransferExcessiveuse of“um” and“uh”Used anemoji inthe chatSaid/heard:“Can youhear me?”Loudbackgroundnoise“I’m goingto put youon a briefhold”FirealarmbeepCustomerwants asupervisorPut aHello/GoodMorning GIFin TeamsPlaceda VTSpilled ordroppedsomethingStaticConnectionRepeatedsomethingMutedmicrophoneaccidentSendan EcardCallingLanguageLine“Systemis a bitslow”“Can youspell thatfor me?”Customerasked to“Cancel atransaction”Messedup theintroCustomer’scalldroppedNeedscaffeineCustomermadeyou laughDogsBarkingWrongDepartmentTransferExcessiveuse of“um” and“uh”Used anemoji inthe chatSaid/heard:“Can youhear me?”Loudbackgroundnoise“I’m goingto put youon a briefhold”Firealarmbeep

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer wants a supervisor
  2. Put a Hello/Good Morning GIF in Teams
  3. Placed a VT
  4. Spilled or dropped something
  5. Static Connection
  6. Repeated something
  7. Muted microphone accident
  8. Send an E card
  9. Calling Language Line
  10. “System is a bit slow”
  11. “Can you spell that for me?”
  12. Customer asked to “Cancel a transaction”
  13. Messed up the intro
  14. Customer’s call dropped
  15. Needs caffeine
  16. Customer made you laugh
  17. Dogs Barking
  18. Wrong Department Transfer
  19. Excessive use of “um” and “uh”
  20. Used an emoji in the chat
  21. Said/heard: “Can you hear me?”
  22. Loud background noise
  23. “I’m going to put you on a brief hold”
  24. Fire alarm beep