NeedscaffeineSaid/heard:“Can youhear me?”Customerwants asupervisor“Can youspell thatfor me?”Messedup theintroPlaceda VTSpilled ordroppedsomethingDogsBarkingUsed anemoji inthe chatMutedmicrophoneaccidentCallingLanguageLineSendan EcardStaticConnectionCustomer’scalldropped“I’m goingto put youon a briefhold”RepeatedsomethingPut aHello/GoodMorning GIFin TeamsCustomerasked to“Cancel atransaction”Excessiveuse of“um” and“uh”Customermadeyou laughWrongDepartmentTransfer“Systemis a bitslow”FirealarmbeepLoudbackgroundnoiseNeedscaffeineSaid/heard:“Can youhear me?”Customerwants asupervisor“Can youspell thatfor me?”Messedup theintroPlaceda VTSpilled ordroppedsomethingDogsBarkingUsed anemoji inthe chatMutedmicrophoneaccidentCallingLanguageLineSendan EcardStaticConnectionCustomer’scalldropped“I’m goingto put youon a briefhold”RepeatedsomethingPut aHello/GoodMorning GIFin TeamsCustomerasked to“Cancel atransaction”Excessiveuse of“um” and“uh”Customermadeyou laughWrongDepartmentTransfer“Systemis a bitslow”FirealarmbeepLoudbackgroundnoise

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs caffeine
  2. Said/heard: “Can you hear me?”
  3. Customer wants a supervisor
  4. “Can you spell that for me?”
  5. Messed up the intro
  6. Placed a VT
  7. Spilled or dropped something
  8. Dogs Barking
  9. Used an emoji in the chat
  10. Muted microphone accident
  11. Calling Language Line
  12. Send an E card
  13. Static Connection
  14. Customer’s call dropped
  15. “I’m going to put you on a brief hold”
  16. Repeated something
  17. Put a Hello/Good Morning GIF in Teams
  18. Customer asked to “Cancel a transaction”
  19. Excessive use of “um” and “uh”
  20. Customer made you laugh
  21. Wrong Department Transfer
  22. “System is a bit slow”
  23. Fire alarm beep
  24. Loud background noise