NeedscaffeineStaticConnectionPlaceda VTSendan EcardDogsBarkingLoudbackgroundnoiseWrongDepartmentTransferCustomerwants asupervisorRepeatedsomethingCustomerasked to“Cancel atransaction”Messedup theintroCustomermadeyou laughSpilled ordroppedsomething“Systemis a bitslow”“I’m goingto put youon a briefhold”Said/heard:“Can youhear me?”Excessiveuse of“um” and“uh”MutedmicrophoneaccidentCallingLanguageLine“Can youspell thatfor me?”Customer’scalldroppedUsed anemoji inthe chatFirealarmbeepPut aHello/GoodMorning GIFin TeamsNeedscaffeineStaticConnectionPlaceda VTSendan EcardDogsBarkingLoudbackgroundnoiseWrongDepartmentTransferCustomerwants asupervisorRepeatedsomethingCustomerasked to“Cancel atransaction”Messedup theintroCustomermadeyou laughSpilled ordroppedsomething“Systemis a bitslow”“I’m goingto put youon a briefhold”Said/heard:“Can youhear me?”Excessiveuse of“um” and“uh”MutedmicrophoneaccidentCallingLanguageLine“Can youspell thatfor me?”Customer’scalldroppedUsed anemoji inthe chatFirealarmbeepPut aHello/GoodMorning GIFin Teams

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Needs caffeine
  2. Static Connection
  3. Placed a VT
  4. Send an E card
  5. Dogs Barking
  6. Loud background noise
  7. Wrong Department Transfer
  8. Customer wants a supervisor
  9. Repeated something
  10. Customer asked to “Cancel a transaction”
  11. Messed up the intro
  12. Customer made you laugh
  13. Spilled or dropped something
  14. “System is a bit slow”
  15. “I’m going to put you on a brief hold”
  16. Said/heard: “Can you hear me?”
  17. Excessive use of “um” and “uh”
  18. Muted microphone accident
  19. Calling Language Line
  20. “Can you spell that for me?”
  21. Customer’s call dropped
  22. Used an emoji in the chat
  23. Fire alarm beep
  24. Put a Hello/Good Morning GIF in Teams