Customerasked to“Cancel atransaction”Loudbackgroundnoise“I’m goingto put youon a briefhold”FirealarmbeepWrongDepartmentTransferMutedmicrophoneaccidentCustomermadeyou laughUsed anemoji inthe chatSpilled ordroppedsomethingSaid/heard:“Can youhear me?”Needscaffeine“Systemis a bitslow”Sendan EcardCustomerwants asupervisor“Can youspell thatfor me?”Placeda VTStaticConnectionMessedup theintroPut aHello/GoodMorning GIFin TeamsCallingLanguageLineDogsBarkingCustomer’scalldroppedExcessiveuse of“um” and“uh”RepeatedsomethingCustomerasked to“Cancel atransaction”Loudbackgroundnoise“I’m goingto put youon a briefhold”FirealarmbeepWrongDepartmentTransferMutedmicrophoneaccidentCustomermadeyou laughUsed anemoji inthe chatSpilled ordroppedsomethingSaid/heard:“Can youhear me?”Needscaffeine“Systemis a bitslow”Sendan EcardCustomerwants asupervisor“Can youspell thatfor me?”Placeda VTStaticConnectionMessedup theintroPut aHello/GoodMorning GIFin TeamsCallingLanguageLineDogsBarkingCustomer’scalldroppedExcessiveuse of“um” and“uh”Repeatedsomething

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Customer asked to “Cancel a transaction”
  2. Loud background noise
  3. “I’m going to put you on a brief hold”
  4. Fire alarm beep
  5. Wrong Department Transfer
  6. Muted microphone accident
  7. Customer made you laugh
  8. Used an emoji in the chat
  9. Spilled or dropped something
  10. Said/heard: “Can you hear me?”
  11. Needs caffeine
  12. “System is a bit slow”
  13. Send an E card
  14. Customer wants a supervisor
  15. “Can you spell that for me?”
  16. Placed a VT
  17. Static Connection
  18. Messed up the intro
  19. Put a Hello/Good Morning GIF in Teams
  20. Calling Language Line
  21. Dogs Barking
  22. Customer’s call dropped
  23. Excessive use of “um” and “uh”
  24. Repeated something