FirealarmbeepCustomerasked to“Cancel atransaction”“Can youspell thatfor me?”NeedscaffeineStaticConnection“I’m goingto put youon a briefhold”Used anemoji inthe chatPut aHello/GoodMorning GIFin TeamsCustomer’scalldropped“Systemis a bitslow”Excessiveuse of“um” and“uh”MutedmicrophoneaccidentPlaceda VTRepeatedsomethingSaid/heard:“Can youhear me?”DogsBarkingLoudbackgroundnoiseSendan EcardMessedup theintroSpilled ordroppedsomethingCustomerwants asupervisorWrongDepartmentTransferCallingLanguageLineCustomermadeyou laughFirealarmbeepCustomerasked to“Cancel atransaction”“Can youspell thatfor me?”NeedscaffeineStaticConnection“I’m goingto put youon a briefhold”Used anemoji inthe chatPut aHello/GoodMorning GIFin TeamsCustomer’scalldropped“Systemis a bitslow”Excessiveuse of“um” and“uh”MutedmicrophoneaccidentPlaceda VTRepeatedsomethingSaid/heard:“Can youhear me?”DogsBarkingLoudbackgroundnoiseSendan EcardMessedup theintroSpilled ordroppedsomethingCustomerwants asupervisorWrongDepartmentTransferCallingLanguageLineCustomermadeyou laugh

CUSTOMER SERVICE - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Fire alarm beep
  2. Customer asked to “Cancel a transaction”
  3. “Can you spell that for me?”
  4. Needs caffeine
  5. Static Connection
  6. “I’m going to put you on a brief hold”
  7. Used an emoji in the chat
  8. Put a Hello/Good Morning GIF in Teams
  9. Customer’s call dropped
  10. “System is a bit slow”
  11. Excessive use of “um” and “uh”
  12. Muted microphone accident
  13. Placed a VT
  14. Repeated something
  15. Said/heard: “Can you hear me?”
  16. Dogs Barking
  17. Loud background noise
  18. Send an E card
  19. Messed up the intro
  20. Spilled or dropped something
  21. Customer wants a supervisor
  22. Wrong Department Transfer
  23. Calling Language Line
  24. Customer made you laugh