Triage gave 3- day ep Patient requests referral No shows over 20% Sar ready for over 4 min Scheduled at Hy-Vee express care Scheduled Medicare wellness visit Scheduled same day in Peds Patient using mail order pharmacy Updated demographics Returned call to PCP nurse Called Roch referrals Urgent med refill Transferred to Urology Patient needing to be seen for cough Allergy flag Used non- Spanish interpreter Scheduled multiple patients in one call Patient needing to be seen for ear pain Transferred to OBG Scheduled in Radiology Called PCC Patient over 85 years old No insurance on file Created new patient chart Triage gave 3- day ep Patient requests referral No shows over 20% Sar ready for over 4 min Scheduled at Hy-Vee express care Scheduled Medicare wellness visit Scheduled same day in Peds Patient using mail order pharmacy Updated demographics Returned call to PCP nurse Called Roch referrals Urgent med refill Transferred to Urology Patient needing to be seen for cough Allergy flag Used non- Spanish interpreter Scheduled multiple patients in one call Patient needing to be seen for ear pain Transferred to OBG Scheduled in Radiology Called PCC Patient over 85 years old No insurance on file Created new patient chart
(Print)
Triage gave 3-day ep
Patient requests referral
No shows over 20%
Sar ready for over 4 min
Scheduled at Hy-Vee express care
Scheduled Medicare wellness visit
Scheduled same day in Peds
Patient using mail order pharmacy
Updated demographics
Returned call to PCP nurse
Called Roch referrals
Urgent med refill
Transferred to Urology
Patient needing to be seen for cough
Allergy flag
Used non-Spanish interpreter
Scheduled multiple patients in one call
Patient needing to be seen for ear pain
Transferred to OBG
Scheduled in Radiology
Called PCC
Patient over 85 years old
No insurance on file
Created new patient chart
