Website ismalfunctioningCustomercomplainsabout theirdelivery ETADan insultsor complainsabout a CSpersonYou wanta drinkbefore11amRepdoesn'tread anemailWebsiteis downJDE isdown orrunningslowOutlook/teamsis downRep needsan urgentproblemfixed fromweeks agoRep needshelp fixing aproblemthey causedRep oraccountingneeds a largenumber ofinvoice reprints(TODAY!)Rep asksa dumbquestionYou wantto gohome orquitSomeoneasks"where'sTeri?"Managementwalks pastCS to usewashroomRepneedssomethingASAPNo waterin thekitchenOut ofNespressopodsSomeone inthe officecannot findspecific officesuppliesRep is out ofoffice with nopriornotificationto CSLeaveskitchena messOne ormoreroute isbehindRep missescutoff with anorder or add onexpecting CS to"make ithappen"Systemchanges aremade with nocommunicationRep asksaboutsomething thatwas covered inan emailWebsite ismalfunctioningCustomercomplainsabout theirdelivery ETADan insultsor complainsabout a CSpersonYou wanta drinkbefore11amRepdoesn'tread anemailWebsiteis downJDE isdown orrunningslowOutlook/teamsis downRep needsan urgentproblemfixed fromweeks agoRep needshelp fixing aproblemthey causedRep oraccountingneeds a largenumber ofinvoice reprints(TODAY!)Rep asksa dumbquestionYou wantto gohome orquitSomeoneasks"where'sTeri?"Managementwalks pastCS to usewashroomRepneedssomethingASAPNo waterin thekitchenOut ofNespressopodsSomeone inthe officecannot findspecific officesuppliesRep is out ofoffice with nopriornotificationto CSLeaveskitchena messOne ormoreroute isbehindRep missescutoff with anorder or add onexpecting CS to"make ithappen"Systemchanges aremade with nocommunicationRep asksaboutsomething thatwas covered inan email

Customer Service Bingo! - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Website is malfunctioning
  2. Customer complains about their delivery ETA
  3. Dan insults or complains about a CS person
  4. You want a drink before 11am
  5. Rep doesn't read an email
  6. Website is down
  7. JDE is down or running slow
  8. Outlook /teams is down
  9. Rep needs an urgent problem fixed from weeks ago
  10. Rep needs help fixing a problem they caused
  11. Rep or accounting needs a large number of invoice reprints (TODAY!)
  12. Rep asks a dumb question
  13. You want to go home or quit
  14. Someone asks "where's Teri?"
  15. Management walks past CS to use washroom
  16. Rep needs something ASAP
  17. No water in the kitchen
  18. Out of Nespresso pods
  19. Someone in the office cannot find specific office supplies
  20. Rep is out of office with no prior notification to CS
  21. Leaves kitchen a mess
  22. One or more route is behind
  23. Rep misses cutoff with an order or add on expecting CS to "make it happen"
  24. System changes are made with no communication
  25. Rep asks about something that was covered in an email