AnticipatePatientNeedsExceedExpectationsInnovativeUnreasonableHospitalityFinalTouchpointTimelyExternalReferralsBuildEducateExceedContinuingEducationCustomerFocusedClearUpdatesBeProactivePatientJourneyAbove&BeyondCreateMagicalMomentsBeTransparentServiceStandardsThirdRingHighlightDoctorRecsPatientSatisfactionWelcomingSmileMaximizeBenefitsPersonalizedCareTimelyExternalReferralsKindness&EmpathyEscortPatientsThe TotalPatientExperienceUNEXPRESSEDCollectCopaysFun &EnergeticLiveHandoffsServiceExcellenceUpdateRecallsUseSimpleLanguageAnticipatePatientNeedsExceedExpectationsInnovativeUnreasonableHospitalityFinalTouchpointTimelyExternalReferralsBuildEducateExceedContinuingEducationCustomerFocusedClearUpdatesBeProactivePatientJourneyAbove&BeyondCreateMagicalMomentsBeTransparentServiceStandardsThirdRingHighlightDoctorRecsPatientSatisfactionWelcomingSmileMaximizeBenefitsPersonalizedCareTimelyExternalReferralsKindness&EmpathyEscortPatientsThe TotalPatientExperienceUNEXPRESSEDCollectCopaysFun &EnergeticLiveHandoffsServiceExcellenceUpdateRecallsUseSimpleLanguage

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Anticipate Patient Needs
  2. Exceed Expectations
  3. Innovative
  4. Unreasonable Hospitality
  5. Final Touchpoint
  6. Timely External Referrals
  7. Build Educate Exceed
  8. Continuing Education
  9. Customer Focused
  10. Clear Updates
  11. Be Proactive
  12. Patient Journey
  13. Above & Beyond
  14. Create Magical Moments
  15. Be Transparent
  16. Service Standards
  17. Third Ring
  18. Highlight Doctor Recs
  19. Patient Satisfaction
  20. Welcoming
  21. Smile
  22. Maximize Benefits
  23. Personalized Care
  24. Timely External Referrals
  25. Kindness & Empathy
  26. Escort Patients
  27. The Total Patient Experience
  28. UNEXPRESSED
  29. Collect Copays
  30. Fun & Energetic
  31. Live Handoffs
  32. Service Excellence
  33. Update Recalls
  34. Use Simple Language