TimelyExternalReferralsBeProactiveAnticipatePatientNeedsMaximizeBenefitsHighlightDoctorRecsUpdateRecallsPatientSatisfactionContinuingEducationCustomerFocusedInnovativeCollectCopaysPatientJourneyLiveHandoffsBeTransparentEscortPatientsThe TotalPatientExperienceKindness&EmpathyPersonalizedCareExceedExpectationsClearUpdatesAbove&BeyondTimelyExternalReferralsServiceStandardsServiceExcellenceCreateMagicalMomentsFinalTouchpointUnreasonableHospitalityUseSimpleLanguageUNEXPRESSEDFun &EnergeticThirdRingSmileWelcomingBuildEducateExceedTimelyExternalReferralsBeProactiveAnticipatePatientNeedsMaximizeBenefitsHighlightDoctorRecsUpdateRecallsPatientSatisfactionContinuingEducationCustomerFocusedInnovativeCollectCopaysPatientJourneyLiveHandoffsBeTransparentEscortPatientsThe TotalPatientExperienceKindness&EmpathyPersonalizedCareExceedExpectationsClearUpdatesAbove&BeyondTimelyExternalReferralsServiceStandardsServiceExcellenceCreateMagicalMomentsFinalTouchpointUnreasonableHospitalityUseSimpleLanguageUNEXPRESSEDFun &EnergeticThirdRingSmileWelcomingBuildEducateExceed

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Timely External Referrals
  2. Be Proactive
  3. Anticipate Patient Needs
  4. Maximize Benefits
  5. Highlight Doctor Recs
  6. Update Recalls
  7. Patient Satisfaction
  8. Continuing Education
  9. Customer Focused
  10. Innovative
  11. Collect Copays
  12. Patient Journey
  13. Live Handoffs
  14. Be Transparent
  15. Escort Patients
  16. The Total Patient Experience
  17. Kindness & Empathy
  18. Personalized Care
  19. Exceed Expectations
  20. Clear Updates
  21. Above & Beyond
  22. Timely External Referrals
  23. Service Standards
  24. Service Excellence
  25. Create Magical Moments
  26. Final Touchpoint
  27. Unreasonable Hospitality
  28. Use Simple Language
  29. UNEXPRESSED
  30. Fun & Energetic
  31. Third Ring
  32. Smile
  33. Welcoming
  34. Build Educate Exceed