ClearUpdatesContinuingEducationCollectCopaysLiveHandoffsUnreasonableHospitalityPatientJourneyInnovativePatientSatisfactionFinalTouchpointAbove&BeyondBeTransparentKindness&EmpathyBeProactiveFun &EnergeticAnticipatePatientNeedsPersonalizedCareServiceStandardsUseSimpleLanguageTimelyExternalReferralsServiceExcellenceWelcomingThe TotalPatientExperienceExceedExpectationsCreateMagicalMomentsUNEXPRESSEDThirdRingBuildEducateExceedMaximizeBenefitsHighlightDoctorRecsUpdateRecallsEscortPatientsTimelyExternalReferralsSmileCustomerFocusedClearUpdatesContinuingEducationCollectCopaysLiveHandoffsUnreasonableHospitalityPatientJourneyInnovativePatientSatisfactionFinalTouchpointAbove&BeyondBeTransparentKindness&EmpathyBeProactiveFun &EnergeticAnticipatePatientNeedsPersonalizedCareServiceStandardsUseSimpleLanguageTimelyExternalReferralsServiceExcellenceWelcomingThe TotalPatientExperienceExceedExpectationsCreateMagicalMomentsUNEXPRESSEDThirdRingBuildEducateExceedMaximizeBenefitsHighlightDoctorRecsUpdateRecallsEscortPatientsTimelyExternalReferralsSmileCustomerFocused

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Clear Updates
  2. Continuing Education
  3. Collect Copays
  4. Live Handoffs
  5. Unreasonable Hospitality
  6. Patient Journey
  7. Innovative
  8. Patient Satisfaction
  9. Final Touchpoint
  10. Above & Beyond
  11. Be Transparent
  12. Kindness & Empathy
  13. Be Proactive
  14. Fun & Energetic
  15. Anticipate Patient Needs
  16. Personalized Care
  17. Service Standards
  18. Use Simple Language
  19. Timely External Referrals
  20. Service Excellence
  21. Welcoming
  22. The Total Patient Experience
  23. Exceed Expectations
  24. Create Magical Moments
  25. UNEXPRESSED
  26. Third Ring
  27. Build Educate Exceed
  28. Maximize Benefits
  29. Highlight Doctor Recs
  30. Update Recalls
  31. Escort Patients
  32. Timely External Referrals
  33. Smile
  34. Customer Focused