LiveHandoffsContinuingEducationThirdRingExceedExpectationsPatientSatisfactionUNEXPRESSEDEscortPatientsWelcomingTimelyExternalReferralsKindness&EmpathyThe TotalPatientExperienceFun &EnergeticCreateMagicalMomentsPatientJourneyUnreasonableHospitalityClearUpdatesCustomerFocusedCollectCopaysAnticipatePatientNeedsBeTransparentMaximizeBenefitsBuildEducateExceedUpdateRecallsSmilePersonalizedCareServiceExcellenceHighlightDoctorRecsTimelyExternalReferralsInnovativeAbove&BeyondBeProactiveUseSimpleLanguageServiceStandardsFinalTouchpointLiveHandoffsContinuingEducationThirdRingExceedExpectationsPatientSatisfactionUNEXPRESSEDEscortPatientsWelcomingTimelyExternalReferralsKindness&EmpathyThe TotalPatientExperienceFun &EnergeticCreateMagicalMomentsPatientJourneyUnreasonableHospitalityClearUpdatesCustomerFocusedCollectCopaysAnticipatePatientNeedsBeTransparentMaximizeBenefitsBuildEducateExceedUpdateRecallsSmilePersonalizedCareServiceExcellenceHighlightDoctorRecsTimelyExternalReferralsInnovativeAbove&BeyondBeProactiveUseSimpleLanguageServiceStandardsFinalTouchpoint

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Live Handoffs
  2. Continuing Education
  3. Third Ring
  4. Exceed Expectations
  5. Patient Satisfaction
  6. UNEXPRESSED
  7. Escort Patients
  8. Welcoming
  9. Timely External Referrals
  10. Kindness & Empathy
  11. The Total Patient Experience
  12. Fun & Energetic
  13. Create Magical Moments
  14. Patient Journey
  15. Unreasonable Hospitality
  16. Clear Updates
  17. Customer Focused
  18. Collect Copays
  19. Anticipate Patient Needs
  20. Be Transparent
  21. Maximize Benefits
  22. Build Educate Exceed
  23. Update Recalls
  24. Smile
  25. Personalized Care
  26. Service Excellence
  27. Highlight Doctor Recs
  28. Timely External Referrals
  29. Innovative
  30. Above & Beyond
  31. Be Proactive
  32. Use Simple Language
  33. Service Standards
  34. Final Touchpoint