PatientSatisfactionServiceStandardsWelcomingPatientJourneyKindness&EmpathyContinuingEducationFun &EnergeticCustomerFocusedAbove&BeyondUpdateRecallsAnticipatePatientNeedsUnreasonableHospitalityBeTransparentUseSimpleLanguageEscortPatientsClearUpdatesUNEXPRESSEDBeProactiveTimelyExternalReferralsSmileServiceExcellenceInnovativeMaximizeBenefitsLiveHandoffsCollectCopaysFinalTouchpointHighlightDoctorRecsBuildEducateExceedThe TotalPatientExperienceExceedExpectationsCreateMagicalMomentsThirdRingPersonalizedCareTimelyExternalReferralsPatientSatisfactionServiceStandardsWelcomingPatientJourneyKindness&EmpathyContinuingEducationFun &EnergeticCustomerFocusedAbove&BeyondUpdateRecallsAnticipatePatientNeedsUnreasonableHospitalityBeTransparentUseSimpleLanguageEscortPatientsClearUpdatesUNEXPRESSEDBeProactiveTimelyExternalReferralsSmileServiceExcellenceInnovativeMaximizeBenefitsLiveHandoffsCollectCopaysFinalTouchpointHighlightDoctorRecsBuildEducateExceedThe TotalPatientExperienceExceedExpectationsCreateMagicalMomentsThirdRingPersonalizedCareTimelyExternalReferrals

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Patient Satisfaction
  2. Service Standards
  3. Welcoming
  4. Patient Journey
  5. Kindness & Empathy
  6. Continuing Education
  7. Fun & Energetic
  8. Customer Focused
  9. Above & Beyond
  10. Update Recalls
  11. Anticipate Patient Needs
  12. Unreasonable Hospitality
  13. Be Transparent
  14. Use Simple Language
  15. Escort Patients
  16. Clear Updates
  17. UNEXPRESSED
  18. Be Proactive
  19. Timely External Referrals
  20. Smile
  21. Service Excellence
  22. Innovative
  23. Maximize Benefits
  24. Live Handoffs
  25. Collect Copays
  26. Final Touchpoint
  27. Highlight Doctor Recs
  28. Build Educate Exceed
  29. The Total Patient Experience
  30. Exceed Expectations
  31. Create Magical Moments
  32. Third Ring
  33. Personalized Care
  34. Timely External Referrals