ServiceExcellenceCreateMagicalMomentsPatientJourneyMaximizeBenefitsKindness&EmpathyUpdateRecallsAbove&BeyondFun &EnergeticExceedExpectationsInnovativeTimelyExternalReferralsEscortPatientsWelcomingThe TotalPatientExperienceAnticipatePatientNeedsBeProactivePersonalizedCareBeTransparentServiceStandardsSmileUseSimpleLanguageBuildEducateExceedUNEXPRESSEDThirdRingContinuingEducationUnreasonableHospitalityClearUpdatesCustomerFocusedLiveHandoffsFinalTouchpointHighlightDoctorRecsCollectCopaysPatientSatisfactionTimelyExternalReferralsServiceExcellenceCreateMagicalMomentsPatientJourneyMaximizeBenefitsKindness&EmpathyUpdateRecallsAbove&BeyondFun &EnergeticExceedExpectationsInnovativeTimelyExternalReferralsEscortPatientsWelcomingThe TotalPatientExperienceAnticipatePatientNeedsBeProactivePersonalizedCareBeTransparentServiceStandardsSmileUseSimpleLanguageBuildEducateExceedUNEXPRESSEDThirdRingContinuingEducationUnreasonableHospitalityClearUpdatesCustomerFocusedLiveHandoffsFinalTouchpointHighlightDoctorRecsCollectCopaysPatientSatisfactionTimelyExternalReferrals

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Excellence
  2. Create Magical Moments
  3. Patient Journey
  4. Maximize Benefits
  5. Kindness & Empathy
  6. Update Recalls
  7. Above & Beyond
  8. Fun & Energetic
  9. Exceed Expectations
  10. Innovative
  11. Timely External Referrals
  12. Escort Patients
  13. Welcoming
  14. The Total Patient Experience
  15. Anticipate Patient Needs
  16. Be Proactive
  17. Personalized Care
  18. Be Transparent
  19. Service Standards
  20. Smile
  21. Use Simple Language
  22. Build Educate Exceed
  23. UNEXPRESSED
  24. Third Ring
  25. Continuing Education
  26. Unreasonable Hospitality
  27. Clear Updates
  28. Customer Focused
  29. Live Handoffs
  30. Final Touchpoint
  31. Highlight Doctor Recs
  32. Collect Copays
  33. Patient Satisfaction
  34. Timely External Referrals