FinalTouchpointBuildEducateExceedExceedExpectationsAbove&BeyondServiceStandardsHighlightDoctorRecsTimelyExternalReferralsKindness&EmpathyUseSimpleLanguageCustomerFocusedBeProactiveThe TotalPatientExperienceCollectCopaysClearUpdatesLiveHandoffsUpdateRecallsTimelyExternalReferralsInnovativeMaximizeBenefitsPatientSatisfactionWelcomingCreateMagicalMomentsContinuingEducationServiceExcellenceBeTransparentThirdRingSmilePersonalizedCareEscortPatientsPatientJourneyFun &EnergeticUNEXPRESSEDUnreasonableHospitalityAnticipatePatientNeedsFinalTouchpointBuildEducateExceedExceedExpectationsAbove&BeyondServiceStandardsHighlightDoctorRecsTimelyExternalReferralsKindness&EmpathyUseSimpleLanguageCustomerFocusedBeProactiveThe TotalPatientExperienceCollectCopaysClearUpdatesLiveHandoffsUpdateRecallsTimelyExternalReferralsInnovativeMaximizeBenefitsPatientSatisfactionWelcomingCreateMagicalMomentsContinuingEducationServiceExcellenceBeTransparentThirdRingSmilePersonalizedCareEscortPatientsPatientJourneyFun &EnergeticUNEXPRESSEDUnreasonableHospitalityAnticipatePatientNeeds

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Final Touchpoint
  2. Build Educate Exceed
  3. Exceed Expectations
  4. Above & Beyond
  5. Service Standards
  6. Highlight Doctor Recs
  7. Timely External Referrals
  8. Kindness & Empathy
  9. Use Simple Language
  10. Customer Focused
  11. Be Proactive
  12. The Total Patient Experience
  13. Collect Copays
  14. Clear Updates
  15. Live Handoffs
  16. Update Recalls
  17. Timely External Referrals
  18. Innovative
  19. Maximize Benefits
  20. Patient Satisfaction
  21. Welcoming
  22. Create Magical Moments
  23. Continuing Education
  24. Service Excellence
  25. Be Transparent
  26. Third Ring
  27. Smile
  28. Personalized Care
  29. Escort Patients
  30. Patient Journey
  31. Fun & Energetic
  32. UNEXPRESSED
  33. Unreasonable Hospitality
  34. Anticipate Patient Needs