EscortPatientsBeProactiveKindness&EmpathyInnovativeCollectCopaysPatientSatisfactionFun &EnergeticServiceExcellenceUNEXPRESSEDPersonalizedCareLiveHandoffsBeTransparentWelcomingBuildEducateExceedAnticipatePatientNeedsUnreasonableHospitalityServiceStandardsCreateMagicalMomentsTimelyExternalReferralsUpdateRecallsFinalTouchpointTimelyExternalReferralsAbove&BeyondSmileMaximizeBenefitsCustomerFocusedHighlightDoctorRecsThirdRingClearUpdatesUseSimpleLanguageExceedExpectationsPatientJourneyThe TotalPatientExperienceContinuingEducationEscortPatientsBeProactiveKindness&EmpathyInnovativeCollectCopaysPatientSatisfactionFun &EnergeticServiceExcellenceUNEXPRESSEDPersonalizedCareLiveHandoffsBeTransparentWelcomingBuildEducateExceedAnticipatePatientNeedsUnreasonableHospitalityServiceStandardsCreateMagicalMomentsTimelyExternalReferralsUpdateRecallsFinalTouchpointTimelyExternalReferralsAbove&BeyondSmileMaximizeBenefitsCustomerFocusedHighlightDoctorRecsThirdRingClearUpdatesUseSimpleLanguageExceedExpectationsPatientJourneyThe TotalPatientExperienceContinuingEducation

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escort Patients
  2. Be Proactive
  3. Kindness & Empathy
  4. Innovative
  5. Collect Copays
  6. Patient Satisfaction
  7. Fun & Energetic
  8. Service Excellence
  9. UNEXPRESSED
  10. Personalized Care
  11. Live Handoffs
  12. Be Transparent
  13. Welcoming
  14. Build Educate Exceed
  15. Anticipate Patient Needs
  16. Unreasonable Hospitality
  17. Service Standards
  18. Create Magical Moments
  19. Timely External Referrals
  20. Update Recalls
  21. Final Touchpoint
  22. Timely External Referrals
  23. Above & Beyond
  24. Smile
  25. Maximize Benefits
  26. Customer Focused
  27. Highlight Doctor Recs
  28. Third Ring
  29. Clear Updates
  30. Use Simple Language
  31. Exceed Expectations
  32. Patient Journey
  33. The Total Patient Experience
  34. Continuing Education