ServiceExcellenceFun &EnergeticSmileCustomerFocusedPatientJourneyMaximizeBenefitsWelcomingHighlightDoctorRecsFinalTouchpointAbove&BeyondThirdRingClearUpdatesUNEXPRESSEDBuildEducateExceedCollectCopaysTimelyExternalReferralsBeProactiveKindness&EmpathyServiceStandardsLiveHandoffsPersonalizedCareExceedExpectationsAnticipatePatientNeedsUpdateRecallsPatientSatisfactionUseSimpleLanguageInnovativeTimelyExternalReferralsCreateMagicalMomentsEscortPatientsBeTransparentContinuingEducationUnreasonableHospitalityThe TotalPatientExperienceServiceExcellenceFun &EnergeticSmileCustomerFocusedPatientJourneyMaximizeBenefitsWelcomingHighlightDoctorRecsFinalTouchpointAbove&BeyondThirdRingClearUpdatesUNEXPRESSEDBuildEducateExceedCollectCopaysTimelyExternalReferralsBeProactiveKindness&EmpathyServiceStandardsLiveHandoffsPersonalizedCareExceedExpectationsAnticipatePatientNeedsUpdateRecallsPatientSatisfactionUseSimpleLanguageInnovativeTimelyExternalReferralsCreateMagicalMomentsEscortPatientsBeTransparentContinuingEducationUnreasonableHospitalityThe TotalPatientExperience

Service Excellence Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Service Excellence
  2. Fun & Energetic
  3. Smile
  4. Customer Focused
  5. Patient Journey
  6. Maximize Benefits
  7. Welcoming
  8. Highlight Doctor Recs
  9. Final Touchpoint
  10. Above & Beyond
  11. Third Ring
  12. Clear Updates
  13. UNEXPRESSED
  14. Build Educate Exceed
  15. Collect Copays
  16. Timely External Referrals
  17. Be Proactive
  18. Kindness & Empathy
  19. Service Standards
  20. Live Handoffs
  21. Personalized Care
  22. Exceed Expectations
  23. Anticipate Patient Needs
  24. Update Recalls
  25. Patient Satisfaction
  26. Use Simple Language
  27. Innovative
  28. Timely External Referrals
  29. Create Magical Moments
  30. Escort Patients
  31. Be Transparent
  32. Continuing Education
  33. Unreasonable Hospitality
  34. The Total Patient Experience