GraciousnessElementsof LuxuryGo theextramile!BepoliteMake eyecontact,smile, &greet theguestThinkof theguestThoughtfulnessCourtesySense ofPersonalizedServiceAnticipatetheguest'sneedsConvenienceNeverappearhurriedMannersExhibitconcernfor theguestUse theguest'snameNeversay, "Idon'tknow."Keep theBroadmoorspotlessGuestComfortEscorttheguestKeepfocus onthe guestAvoidslangActprofessionallyApproacha guestwhoseems lostAcknowledgethe guestGraciousnessElementsof LuxuryGo theextramile!BepoliteMake eyecontact,smile, &greet theguestThinkof theguestThoughtfulnessCourtesySense ofPersonalizedServiceAnticipatetheguest'sneedsConvenienceNeverappearhurriedMannersExhibitconcernfor theguestUse theguest'snameNeversay, "Idon'tknow."Keep theBroadmoorspotlessGuestComfortEscorttheguestKeepfocus onthe guestAvoidslangActprofessionallyApproacha guestwhoseems lostAcknowledgethe guest

Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Graciousness
  2. Elements of Luxury
  3. Go the extra mile!
  4. Be polite
  5. Make eye contact, smile, & greet the guest
  6. Think of the guest
  7. Thoughtfulness
  8. Courtesy
  9. Sense of Personalized Service
  10. Anticipate the guest's needs
  11. Convenience
  12. Never appear hurried
  13. Manners
  14. Exhibit concern for the guest
  15. Use the guest's name
  16. Never say, "I don't know."
  17. Keep the Broadmoor spotless
  18. Guest Comfort
  19. Escort the guest
  20. Keep focus on the guest
  21. Avoid slang
  22. Act professionally
  23. Approach a guest who seems lost
  24. Acknowledge the guest