Go theextramile!Sense ofPersonalizedServiceMake eyecontact,smile, &greet theguestNeverappearhurriedCourtesyGraciousnessMannersAnticipatetheguest'sneedsConvenienceApproacha guestwhoseems lostGuestComfortThoughtfulnessExhibitconcernfor theguestElementsof LuxuryBepoliteKeep theBroadmoorspotlessActprofessionallyNeversay, "Idon'tknow."AvoidslangUse theguest'snameKeepfocus onthe guestAcknowledgethe guestEscorttheguestThinkof theguestGo theextramile!Sense ofPersonalizedServiceMake eyecontact,smile, &greet theguestNeverappearhurriedCourtesyGraciousnessMannersAnticipatetheguest'sneedsConvenienceApproacha guestwhoseems lostGuestComfortThoughtfulnessExhibitconcernfor theguestElementsof LuxuryBepoliteKeep theBroadmoorspotlessActprofessionallyNeversay, "Idon'tknow."AvoidslangUse theguest'snameKeepfocus onthe guestAcknowledgethe guestEscorttheguestThinkof theguest

Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Go the extra mile!
  2. Sense of Personalized Service
  3. Make eye contact, smile, & greet the guest
  4. Never appear hurried
  5. Courtesy
  6. Graciousness
  7. Manners
  8. Anticipate the guest's needs
  9. Convenience
  10. Approach a guest who seems lost
  11. Guest Comfort
  12. Thoughtfulness
  13. Exhibit concern for the guest
  14. Elements of Luxury
  15. Be polite
  16. Keep the Broadmoor spotless
  17. Act professionally
  18. Never say, "I don't know."
  19. Avoid slang
  20. Use the guest's name
  21. Keep focus on the guest
  22. Acknowledge the guest
  23. Escort the guest
  24. Think of the guest