EscorttheguestAcknowledgethe guestAvoidslangBepoliteMannersAnticipatetheguest'sneedsSense ofPersonalizedServiceUse theguest'snameGo theextramile!Keep theBroadmoorspotlessElementsof LuxuryCourtesyNeversay, "Idon'tknow."NeverappearhurriedThinkof theguestMake eyecontact,smile, &greet theguestConvenienceApproacha guestwhoseems lostGuestComfortGraciousnessActprofessionallyKeepfocus onthe guestExhibitconcernfor theguestThoughtfulnessEscorttheguestAcknowledgethe guestAvoidslangBepoliteMannersAnticipatetheguest'sneedsSense ofPersonalizedServiceUse theguest'snameGo theextramile!Keep theBroadmoorspotlessElementsof LuxuryCourtesyNeversay, "Idon'tknow."NeverappearhurriedThinkof theguestMake eyecontact,smile, &greet theguestConvenienceApproacha guestwhoseems lostGuestComfortGraciousnessActprofessionallyKeepfocus onthe guestExhibitconcernfor theguestThoughtfulness

Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Escort the guest
  2. Acknowledge the guest
  3. Avoid slang
  4. Be polite
  5. Manners
  6. Anticipate the guest's needs
  7. Sense of Personalized Service
  8. Use the guest's name
  9. Go the extra mile!
  10. Keep the Broadmoor spotless
  11. Elements of Luxury
  12. Courtesy
  13. Never say, "I don't know."
  14. Never appear hurried
  15. Think of the guest
  16. Make eye contact, smile, & greet the guest
  17. Convenience
  18. Approach a guest who seems lost
  19. Guest Comfort
  20. Graciousness
  21. Act professionally
  22. Keep focus on the guest
  23. Exhibit concern for the guest
  24. Thoughtfulness