CourtesyUse theguest'snameAnticipatetheguest'sneedsBepoliteConvenienceApproacha guestwhoseems lostAcknowledgethe guestKeepfocus onthe guestAvoidslangActprofessionallySense ofPersonalizedServiceThoughtfulnessMake eyecontact,smile, &greet theguestEscorttheguestGraciousnessMannersElementsof LuxuryGuestComfortGo theextramile!Exhibitconcernfor theguestKeep theBroadmoorspotlessThinkof theguestNeverappearhurriedNeversay, "Idon'tknow."CourtesyUse theguest'snameAnticipatetheguest'sneedsBepoliteConvenienceApproacha guestwhoseems lostAcknowledgethe guestKeepfocus onthe guestAvoidslangActprofessionallySense ofPersonalizedServiceThoughtfulnessMake eyecontact,smile, &greet theguestEscorttheguestGraciousnessMannersElementsof LuxuryGuestComfortGo theextramile!Exhibitconcernfor theguestKeep theBroadmoorspotlessThinkof theguestNeverappearhurriedNeversay, "Idon'tknow."

Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Courtesy
  2. Use the guest's name
  3. Anticipate the guest's needs
  4. Be polite
  5. Convenience
  6. Approach a guest who seems lost
  7. Acknowledge the guest
  8. Keep focus on the guest
  9. Avoid slang
  10. Act professionally
  11. Sense of Personalized Service
  12. Thoughtfulness
  13. Make eye contact, smile, & greet the guest
  14. Escort the guest
  15. Graciousness
  16. Manners
  17. Elements of Luxury
  18. Guest Comfort
  19. Go the extra mile!
  20. Exhibit concern for the guest
  21. Keep the Broadmoor spotless
  22. Think of the guest
  23. Never appear hurried
  24. Never say, "I don't know."