Anticipatetheguest'sneedsAcknowledgethe guestGuestComfortUse theguest'snameGraciousnessNeverappearhurriedThinkof theguestActprofessionallyNeversay, "Idon'tknow."BepoliteEscorttheguestSense ofPersonalizedServiceAvoidslangConvenienceExhibitconcernfor theguestKeepfocus onthe guestThoughtfulnessCourtesyMake eyecontact,smile, &greet theguestGo theextramile!Approacha guestwhoseems lostElementsof LuxuryKeep theBroadmoorspotlessMannersAnticipatetheguest'sneedsAcknowledgethe guestGuestComfortUse theguest'snameGraciousnessNeverappearhurriedThinkof theguestActprofessionallyNeversay, "Idon'tknow."BepoliteEscorttheguestSense ofPersonalizedServiceAvoidslangConvenienceExhibitconcernfor theguestKeepfocus onthe guestThoughtfulnessCourtesyMake eyecontact,smile, &greet theguestGo theextramile!Approacha guestwhoseems lostElementsof LuxuryKeep theBroadmoorspotlessManners

Standards Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Anticipate the guest's needs
  2. Acknowledge the guest
  3. Guest Comfort
  4. Use the guest's name
  5. Graciousness
  6. Never appear hurried
  7. Think of the guest
  8. Act professionally
  9. Never say, "I don't know."
  10. Be polite
  11. Escort the guest
  12. Sense of Personalized Service
  13. Avoid slang
  14. Convenience
  15. Exhibit concern for the guest
  16. Keep focus on the guest
  17. Thoughtfulness
  18. Courtesy
  19. Make eye contact, smile, & greet the guest
  20. Go the extra mile!
  21. Approach a guest who seems lost
  22. Elements of Luxury
  23. Keep the Broadmoor spotless
  24. Manners