sold $500of retail inone daymade aguest adiningreservationoff propertymade aspecialamenity foran arrivalknows theSOP fordeparturestook theinitiative on apersonalized+1 for anIHGknows theSOP forarrivalssold abottleof winecleanedout thefireplace &made firenamementiononrevinateleaderaudited aperfect guestinteractionsold acowboyhatsold a paidexperienceused theIHG lastname whenansweringthe phoneused guestsname atleast 2 timesin aninteractiongave apersonalizedrecommendationto an IHGcan recitethe soul ofthe placebooked aspaservice atcheck indid an$300upsellmake asame dayroomreservationspoke to themercedespromotionduring checkinknowswhat ouractionplan isownedandrecovereda GLITCHcanexplain theENRICHvaluesleaderaudited aperfectcheck insold $500of retail inone daymade aguest adiningreservationoff propertymade aspecialamenity foran arrivalknows theSOP fordeparturestook theinitiative on apersonalized+1 for anIHGknows theSOP forarrivalssold abottleof winecleanedout thefireplace &made firenamementiononrevinateleaderaudited aperfect guestinteractionsold acowboyhatsold a paidexperienceused theIHG lastname whenansweringthe phoneused guestsname atleast 2 timesin aninteractiongave apersonalizedrecommendationto an IHGcan recitethe soul ofthe placebooked aspaservice atcheck indid an$300upsellmake asame dayroomreservationspoke to themercedespromotionduring checkinknowswhat ouractionplan isownedandrecovereda GLITCHcanexplain theENRICHvaluesleaderaudited aperfectcheck in

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sold $500 of retail in one day
  2. made a guest a dining reservation off property
  3. made a special amenity for an arrival
  4. knows the SOP for departures
  5. took the initiative on a personalized +1 for an IHG
  6. knows the SOP for arrivals
  7. sold a bottle of wine
  8. cleaned out the fireplace & made fire
  9. name mention on revinate
  10. leader audited a perfect guest interaction
  11. sold a cowboy hat
  12. sold a paid experience
  13. used the IHG last name when answering the phone
  14. used guests name at least 2 times in an interaction
  15. gave a personalized recommendation to an IHG
  16. can recite the soul of the place
  17. booked a spa service at check in
  18. did an $300 upsell
  19. make a same day room reservation
  20. spoke to the mercedes promotion during check in
  21. knows what our action plan is
  22. owned and recovered a GLITCH
  23. can explain the ENRICH values
  24. leader audited a perfect check in