can recitethe soul ofthe placesold $500of retail inone daysold abottleof winedid an$300upsellleaderaudited aperfectcheck innamementiononrevinatecanexplain theENRICHvaluesleaderaudited aperfect guestinteractionmake asame dayroomreservationownedandrecovereda GLITCHcleanedout thefireplace &made firesold a paidexperienceused theIHG lastname whenansweringthe phoneknows theSOP fordeparturesused guestsname atleast 2 timesin aninteractionspoke to themercedespromotionduring checkintook theinitiative on apersonalized+1 for anIHGbooked aspaservice atcheck inmade aspecialamenity foran arrivalknowswhat ouractionplan issold acowboyhatgave apersonalizedrecommendationto an IHGmade aguest adiningreservationoff propertyknows theSOP forarrivalscan recitethe soul ofthe placesold $500of retail inone daysold abottleof winedid an$300upsellleaderaudited aperfectcheck innamementiononrevinatecanexplain theENRICHvaluesleaderaudited aperfect guestinteractionmake asame dayroomreservationownedandrecovereda GLITCHcleanedout thefireplace &made firesold a paidexperienceused theIHG lastname whenansweringthe phoneknows theSOP fordeparturesused guestsname atleast 2 timesin aninteractionspoke to themercedespromotionduring checkintook theinitiative on apersonalized+1 for anIHGbooked aspaservice atcheck inmade aspecialamenity foran arrivalknowswhat ouractionplan issold acowboyhatgave apersonalizedrecommendationto an IHGmade aguest adiningreservationoff propertyknows theSOP forarrivals

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. can recite the soul of the place
  2. sold $500 of retail in one day
  3. sold a bottle of wine
  4. did an $300 upsell
  5. leader audited a perfect check in
  6. name mention on revinate
  7. can explain the ENRICH values
  8. leader audited a perfect guest interaction
  9. make a same day room reservation
  10. owned and recovered a GLITCH
  11. cleaned out the fireplace & made fire
  12. sold a paid experience
  13. used the IHG last name when answering the phone
  14. knows the SOP for departures
  15. used guests name at least 2 times in an interaction
  16. spoke to the mercedes promotion during check in
  17. took the initiative on a personalized +1 for an IHG
  18. booked a spa service at check in
  19. made a special amenity for an arrival
  20. knows what our action plan is
  21. sold a cowboy hat
  22. gave a personalized recommendation to an IHG
  23. made a guest a dining reservation off property
  24. knows the SOP for arrivals