canexplain theENRICHvaluesspoke to themercedespromotionduring checkinused theIHG lastname whenansweringthe phonecleanedout thefireplace &made firesold acowboyhatknows theSOP fordeparturesleaderaudited aperfectcheck inused guestsname atleast 2 timesin aninteractionownedandrecovereda GLITCHcan recitethe soul ofthe placeknowswhat ouractionplan isbooked aspaservice atcheck innamementiononrevinatemake asame dayroomreservationsold $500of retail inone daydid an$300upsellmade aguest adiningreservationoff propertytook theinitiative on apersonalized+1 for anIHGmade aspecialamenity foran arrivalsold abottleof winegave apersonalizedrecommendationto an IHGknows theSOP forarrivalssold a paidexperienceleaderaudited aperfect guestinteractioncanexplain theENRICHvaluesspoke to themercedespromotionduring checkinused theIHG lastname whenansweringthe phonecleanedout thefireplace &made firesold acowboyhatknows theSOP fordeparturesleaderaudited aperfectcheck inused guestsname atleast 2 timesin aninteractionownedandrecovereda GLITCHcan recitethe soul ofthe placeknowswhat ouractionplan isbooked aspaservice atcheck innamementiononrevinatemake asame dayroomreservationsold $500of retail inone daydid an$300upsellmade aguest adiningreservationoff propertytook theinitiative on apersonalized+1 for anIHGmade aspecialamenity foran arrivalsold abottleof winegave apersonalizedrecommendationto an IHGknows theSOP forarrivalssold a paidexperienceleaderaudited aperfect guestinteraction

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. can explain the ENRICH values
  2. spoke to the mercedes promotion during check in
  3. used the IHG last name when answering the phone
  4. cleaned out the fireplace & made fire
  5. sold a cowboy hat
  6. knows the SOP for departures
  7. leader audited a perfect check in
  8. used guests name at least 2 times in an interaction
  9. owned and recovered a GLITCH
  10. can recite the soul of the place
  11. knows what our action plan is
  12. booked a spa service at check in
  13. name mention on revinate
  14. make a same day room reservation
  15. sold $500 of retail in one day
  16. did an $300 upsell
  17. made a guest a dining reservation off property
  18. took the initiative on a personalized +1 for an IHG
  19. made a special amenity for an arrival
  20. sold a bottle of wine
  21. gave a personalized recommendation to an IHG
  22. knows the SOP for arrivals
  23. sold a paid experience
  24. leader audited a perfect guest interaction