leaderaudited aperfectcheck innamementiononrevinatemade aguest adiningreservationoff propertycan recitethe soul ofthe placecleanedout thefireplace &made fireknowswhat ouractionplan isgave apersonalizedrecommendationto an IHGsold $500of retail inone daydid an$300upsellknows theSOP forarrivalssold a paidexperiencesold acowboyhatspoke to themercedespromotionduring checkintook theinitiative on apersonalized+1 for anIHGknows theSOP fordeparturesused guestsname atleast 2 timesin aninteractioncanexplain theENRICHvaluesmake asame dayroomreservationused theIHG lastname whenansweringthe phonesold abottleof wineleaderaudited aperfect guestinteractionownedandrecovereda GLITCHmade aspecialamenity foran arrivalbooked aspaservice atcheck inleaderaudited aperfectcheck innamementiononrevinatemade aguest adiningreservationoff propertycan recitethe soul ofthe placecleanedout thefireplace &made fireknowswhat ouractionplan isgave apersonalizedrecommendationto an IHGsold $500of retail inone daydid an$300upsellknows theSOP forarrivalssold a paidexperiencesold acowboyhatspoke to themercedespromotionduring checkintook theinitiative on apersonalized+1 for anIHGknows theSOP fordeparturesused guestsname atleast 2 timesin aninteractioncanexplain theENRICHvaluesmake asame dayroomreservationused theIHG lastname whenansweringthe phonesold abottleof wineleaderaudited aperfect guestinteractionownedandrecovereda GLITCHmade aspecialamenity foran arrivalbooked aspaservice atcheck in

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. leader audited a perfect check in
  2. name mention on revinate
  3. made a guest a dining reservation off property
  4. can recite the soul of the place
  5. cleaned out the fireplace & made fire
  6. knows what our action plan is
  7. gave a personalized recommendation to an IHG
  8. sold $500 of retail in one day
  9. did an $300 upsell
  10. knows the SOP for arrivals
  11. sold a paid experience
  12. sold a cowboy hat
  13. spoke to the mercedes promotion during check in
  14. took the initiative on a personalized +1 for an IHG
  15. knows the SOP for departures
  16. used guests name at least 2 times in an interaction
  17. can explain the ENRICH values
  18. make a same day room reservation
  19. used the IHG last name when answering the phone
  20. sold a bottle of wine
  21. leader audited a perfect guest interaction
  22. owned and recovered a GLITCH
  23. made a special amenity for an arrival
  24. booked a spa service at check in