knowswhat ouractionplan iscleanedout thefireplace &made firemade aguest adiningreservationoff propertybooked aspaservice atcheck incanexplain theENRICHvaluesdid an$300upsellsold $500of retail inone dayownedandrecovereda GLITCHsold abottleof winegave apersonalizedrecommendationto an IHGsold a paidexperiencemake asame dayroomreservationused guestsname atleast 2 timesin aninteractionknows theSOP fordeparturesspoke to themercedespromotionduring checkinknows theSOP forarrivalstook theinitiative on apersonalized+1 for anIHGleaderaudited aperfect guestinteractionleaderaudited aperfectcheck incan recitethe soul ofthe placemade aspecialamenity foran arrivalused theIHG lastname whenansweringthe phonenamementiononrevinatesold acowboyhatknowswhat ouractionplan iscleanedout thefireplace &made firemade aguest adiningreservationoff propertybooked aspaservice atcheck incanexplain theENRICHvaluesdid an$300upsellsold $500of retail inone dayownedandrecovereda GLITCHsold abottleof winegave apersonalizedrecommendationto an IHGsold a paidexperiencemake asame dayroomreservationused guestsname atleast 2 timesin aninteractionknows theSOP fordeparturesspoke to themercedespromotionduring checkinknows theSOP forarrivalstook theinitiative on apersonalized+1 for anIHGleaderaudited aperfect guestinteractionleaderaudited aperfectcheck incan recitethe soul ofthe placemade aspecialamenity foran arrivalused theIHG lastname whenansweringthe phonenamementiononrevinatesold acowboyhat

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. knows what our action plan is
  2. cleaned out the fireplace & made fire
  3. made a guest a dining reservation off property
  4. booked a spa service at check in
  5. can explain the ENRICH values
  6. did an $300 upsell
  7. sold $500 of retail in one day
  8. owned and recovered a GLITCH
  9. sold a bottle of wine
  10. gave a personalized recommendation to an IHG
  11. sold a paid experience
  12. make a same day room reservation
  13. used guests name at least 2 times in an interaction
  14. knows the SOP for departures
  15. spoke to the mercedes promotion during check in
  16. knows the SOP for arrivals
  17. took the initiative on a personalized +1 for an IHG
  18. leader audited a perfect guest interaction
  19. leader audited a perfect check in
  20. can recite the soul of the place
  21. made a special amenity for an arrival
  22. used the IHG last name when answering the phone
  23. name mention on revinate
  24. sold a cowboy hat