make asame dayroomreservationsold abottleof winesold acowboyhatknows theSOP forarrivalscleanedout thefireplace &made fireleaderaudited aperfect guestinteractioncanexplain theENRICHvaluesmade aspecialamenity foran arrivalused guestsname atleast 2 timesin aninteractionknows theSOP fordeparturesused theIHG lastname whenansweringthe phonenamementiononrevinatesold $500of retail inone dayownedandrecovereda GLITCHsold a paidexperiencebooked aspaservice atcheck intook theinitiative on apersonalized+1 for anIHGspoke to themercedespromotionduring checkincan recitethe soul ofthe placemade aguest adiningreservationoff propertygave apersonalizedrecommendationto an IHGdid an$300upsellleaderaudited aperfectcheck inknowswhat ouractionplan ismake asame dayroomreservationsold abottleof winesold acowboyhatknows theSOP forarrivalscleanedout thefireplace &made fireleaderaudited aperfect guestinteractioncanexplain theENRICHvaluesmade aspecialamenity foran arrivalused guestsname atleast 2 timesin aninteractionknows theSOP fordeparturesused theIHG lastname whenansweringthe phonenamementiononrevinatesold $500of retail inone dayownedandrecovereda GLITCHsold a paidexperiencebooked aspaservice atcheck intook theinitiative on apersonalized+1 for anIHGspoke to themercedespromotionduring checkincan recitethe soul ofthe placemade aguest adiningreservationoff propertygave apersonalizedrecommendationto an IHGdid an$300upsellleaderaudited aperfectcheck inknowswhat ouractionplan is

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. make a same day room reservation
  2. sold a bottle of wine
  3. sold a cowboy hat
  4. knows the SOP for arrivals
  5. cleaned out the fireplace & made fire
  6. leader audited a perfect guest interaction
  7. can explain the ENRICH values
  8. made a special amenity for an arrival
  9. used guests name at least 2 times in an interaction
  10. knows the SOP for departures
  11. used the IHG last name when answering the phone
  12. name mention on revinate
  13. sold $500 of retail in one day
  14. owned and recovered a GLITCH
  15. sold a paid experience
  16. booked a spa service at check in
  17. took the initiative on a personalized +1 for an IHG
  18. spoke to the mercedes promotion during check in
  19. can recite the soul of the place
  20. made a guest a dining reservation off property
  21. gave a personalized recommendation to an IHG
  22. did an $300 upsell
  23. leader audited a perfect check in
  24. knows what our action plan is