knows theSOP forarrivalstook theinitiative on apersonalized+1 for anIHGused guestsname atleast 2 timesin aninteractioncan recitethe soul ofthe placecanexplain theENRICHvaluesleaderaudited aperfectcheck inused theIHG lastname whenansweringthe phonesold acowboyhatleaderaudited aperfect guestinteractionspoke to themercedespromotionduring checkinknowswhat ouractionplan issold a paidexperienceknows theSOP fordeparturesmade aspecialamenity foran arrivalsold abottleof winegave apersonalizedrecommendationto an IHGdid an$300upsellbooked aspaservice atcheck inownedandrecovereda GLITCHnamementiononrevinatecleanedout thefireplace &made firesold $500of retail inone daymade aguest adiningreservationoff propertymake asame dayroomreservationknows theSOP forarrivalstook theinitiative on apersonalized+1 for anIHGused guestsname atleast 2 timesin aninteractioncan recitethe soul ofthe placecanexplain theENRICHvaluesleaderaudited aperfectcheck inused theIHG lastname whenansweringthe phonesold acowboyhatleaderaudited aperfect guestinteractionspoke to themercedespromotionduring checkinknowswhat ouractionplan issold a paidexperienceknows theSOP fordeparturesmade aspecialamenity foran arrivalsold abottleof winegave apersonalizedrecommendationto an IHGdid an$300upsellbooked aspaservice atcheck inownedandrecovereda GLITCHnamementiononrevinatecleanedout thefireplace &made firesold $500of retail inone daymade aguest adiningreservationoff propertymake asame dayroomreservation

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. knows the SOP for arrivals
  2. took the initiative on a personalized +1 for an IHG
  3. used guests name at least 2 times in an interaction
  4. can recite the soul of the place
  5. can explain the ENRICH values
  6. leader audited a perfect check in
  7. used the IHG last name when answering the phone
  8. sold a cowboy hat
  9. leader audited a perfect guest interaction
  10. spoke to the mercedes promotion during check in
  11. knows what our action plan is
  12. sold a paid experience
  13. knows the SOP for departures
  14. made a special amenity for an arrival
  15. sold a bottle of wine
  16. gave a personalized recommendation to an IHG
  17. did an $300 upsell
  18. booked a spa service at check in
  19. owned and recovered a GLITCH
  20. name mention on revinate
  21. cleaned out the fireplace & made fire
  22. sold $500 of retail in one day
  23. made a guest a dining reservation off property
  24. make a same day room reservation