used theIHG lastname whenansweringthe phonesold acowboyhatsold $500of retail inone daycan recitethe soul ofthe placeleaderaudited aperfect guestinteractionbooked aspaservice atcheck inknowswhat ouractionplan isused guestsname atleast 2 timesin aninteractioncanexplain theENRICHvaluesdid an$300upsellsold abottleof winenamementiononrevinatemake asame dayroomreservationmade aspecialamenity foran arrivalmade aguest adiningreservationoff propertytook theinitiative on apersonalized+1 for anIHGknows theSOP forarrivalsownedandrecovereda GLITCHgave apersonalizedrecommendationto an IHGknows theSOP fordeparturessold a paidexperiencespoke to themercedespromotionduring checkinleaderaudited aperfectcheck incleanedout thefireplace &made fireused theIHG lastname whenansweringthe phonesold acowboyhatsold $500of retail inone daycan recitethe soul ofthe placeleaderaudited aperfect guestinteractionbooked aspaservice atcheck inknowswhat ouractionplan isused guestsname atleast 2 timesin aninteractioncanexplain theENRICHvaluesdid an$300upsellsold abottleof winenamementiononrevinatemake asame dayroomreservationmade aspecialamenity foran arrivalmade aguest adiningreservationoff propertytook theinitiative on apersonalized+1 for anIHGknows theSOP forarrivalsownedandrecovereda GLITCHgave apersonalizedrecommendationto an IHGknows theSOP fordeparturessold a paidexperiencespoke to themercedespromotionduring checkinleaderaudited aperfectcheck incleanedout thefireplace &made fire

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. used the IHG last name when answering the phone
  2. sold a cowboy hat
  3. sold $500 of retail in one day
  4. can recite the soul of the place
  5. leader audited a perfect guest interaction
  6. booked a spa service at check in
  7. knows what our action plan is
  8. used guests name at least 2 times in an interaction
  9. can explain the ENRICH values
  10. did an $300 upsell
  11. sold a bottle of wine
  12. name mention on revinate
  13. make a same day room reservation
  14. made a special amenity for an arrival
  15. made a guest a dining reservation off property
  16. took the initiative on a personalized +1 for an IHG
  17. knows the SOP for arrivals
  18. owned and recovered a GLITCH
  19. gave a personalized recommendation to an IHG
  20. knows the SOP for departures
  21. sold a paid experience
  22. spoke to the mercedes promotion during check in
  23. leader audited a perfect check in
  24. cleaned out the fireplace & made fire