sold acowboyhatknowswhat ouractionplan isknows theSOP forarrivalsownedandrecovereda GLITCHgave apersonalizedrecommendationto an IHGdid an$300upsellleaderaudited aperfectcheck inbooked aspaservice atcheck incan recitethe soul ofthe placecanexplain theENRICHvaluesleaderaudited aperfect guestinteractiontook theinitiative on apersonalized+1 for anIHGsold abottleof winecleanedout thefireplace &made firesold a paidexperiencespoke to themercedespromotionduring checkinnamementiononrevinatesold $500of retail inone dayused guestsname atleast 2 timesin aninteractionmade aguest adiningreservationoff propertyknows theSOP fordeparturesmake asame dayroomreservationused theIHG lastname whenansweringthe phonemade aspecialamenity foran arrivalsold acowboyhatknowswhat ouractionplan isknows theSOP forarrivalsownedandrecovereda GLITCHgave apersonalizedrecommendationto an IHGdid an$300upsellleaderaudited aperfectcheck inbooked aspaservice atcheck incan recitethe soul ofthe placecanexplain theENRICHvaluesleaderaudited aperfect guestinteractiontook theinitiative on apersonalized+1 for anIHGsold abottleof winecleanedout thefireplace &made firesold a paidexperiencespoke to themercedespromotionduring checkinnamementiononrevinatesold $500of retail inone dayused guestsname atleast 2 timesin aninteractionmade aguest adiningreservationoff propertyknows theSOP fordeparturesmake asame dayroomreservationused theIHG lastname whenansweringthe phonemade aspecialamenity foran arrival

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. sold a cowboy hat
  2. knows what our action plan is
  3. knows the SOP for arrivals
  4. owned and recovered a GLITCH
  5. gave a personalized recommendation to an IHG
  6. did an $300 upsell
  7. leader audited a perfect check in
  8. booked a spa service at check in
  9. can recite the soul of the place
  10. can explain the ENRICH values
  11. leader audited a perfect guest interaction
  12. took the initiative on a personalized +1 for an IHG
  13. sold a bottle of wine
  14. cleaned out the fireplace & made fire
  15. sold a paid experience
  16. spoke to the mercedes promotion during check in
  17. name mention on revinate
  18. sold $500 of retail in one day
  19. used guests name at least 2 times in an interaction
  20. made a guest a dining reservation off property
  21. knows the SOP for departures
  22. make a same day room reservation
  23. used the IHG last name when answering the phone
  24. made a special amenity for an arrival