took theinitiative on apersonalized+1 for anIHGused guestsname atleast 2 timesin aninteractionownedandrecovereda GLITCHleaderaudited aperfectcheck inmade aspecialamenity foran arrivalbooked aspaservice atcheck inknowswhat ouractionplan isknows theSOP fordeparturesleaderaudited aperfect guestinteractioncanexplain theENRICHvaluessold abottleof winegave apersonalizedrecommendationto an IHGcleanedout thefireplace &made firesold $500of retail inone daymake asame dayroomreservationsold a paidexperiencedid an$300upsellmade aguest adiningreservationoff propertyspoke to themercedespromotionduring checkinsold acowboyhatnamementiononrevinateused theIHG lastname whenansweringthe phoneknows theSOP forarrivalscan recitethe soul ofthe placetook theinitiative on apersonalized+1 for anIHGused guestsname atleast 2 timesin aninteractionownedandrecovereda GLITCHleaderaudited aperfectcheck inmade aspecialamenity foran arrivalbooked aspaservice atcheck inknowswhat ouractionplan isknows theSOP fordeparturesleaderaudited aperfect guestinteractioncanexplain theENRICHvaluessold abottleof winegave apersonalizedrecommendationto an IHGcleanedout thefireplace &made firesold $500of retail inone daymake asame dayroomreservationsold a paidexperiencedid an$300upsellmade aguest adiningreservationoff propertyspoke to themercedespromotionduring checkinsold acowboyhatnamementiononrevinateused theIHG lastname whenansweringthe phoneknows theSOP forarrivalscan recitethe soul ofthe place

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. took the initiative on a personalized +1 for an IHG
  2. used guests name at least 2 times in an interaction
  3. owned and recovered a GLITCH
  4. leader audited a perfect check in
  5. made a special amenity for an arrival
  6. booked a spa service at check in
  7. knows what our action plan is
  8. knows the SOP for departures
  9. leader audited a perfect guest interaction
  10. can explain the ENRICH values
  11. sold a bottle of wine
  12. gave a personalized recommendation to an IHG
  13. cleaned out the fireplace & made fire
  14. sold $500 of retail in one day
  15. make a same day room reservation
  16. sold a paid experience
  17. did an $300 upsell
  18. made a guest a dining reservation off property
  19. spoke to the mercedes promotion during check in
  20. sold a cowboy hat
  21. name mention on revinate
  22. used the IHG last name when answering the phone
  23. knows the SOP for arrivals
  24. can recite the soul of the place