made aguest adiningreservationoff propertyownedandrecovereda GLITCHcleanedout thefireplace &made fireused guestsname atleast 2 timesin aninteractionleaderaudited aperfectcheck ingave apersonalizedrecommendationto an IHGbooked aspaservice atcheck insold a paidexperiencetook theinitiative on apersonalized+1 for anIHGdid an$300upsellmake asame dayroomreservationmade aspecialamenity foran arrivalnamementiononrevinatecanexplain theENRICHvaluesknows theSOP forarrivalssold acowboyhatused theIHG lastname whenansweringthe phonespoke to themercedespromotionduring checkinknowswhat ouractionplan isknows theSOP fordeparturessold abottleof winesold $500of retail inone daycan recitethe soul ofthe placeleaderaudited aperfect guestinteractionmade aguest adiningreservationoff propertyownedandrecovereda GLITCHcleanedout thefireplace &made fireused guestsname atleast 2 timesin aninteractionleaderaudited aperfectcheck ingave apersonalizedrecommendationto an IHGbooked aspaservice atcheck insold a paidexperiencetook theinitiative on apersonalized+1 for anIHGdid an$300upsellmake asame dayroomreservationmade aspecialamenity foran arrivalnamementiononrevinatecanexplain theENRICHvaluesknows theSOP forarrivalssold acowboyhatused theIHG lastname whenansweringthe phonespoke to themercedespromotionduring checkinknowswhat ouractionplan isknows theSOP fordeparturessold abottleof winesold $500of retail inone daycan recitethe soul ofthe placeleaderaudited aperfect guestinteraction

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. made a guest a dining reservation off property
  2. owned and recovered a GLITCH
  3. cleaned out the fireplace & made fire
  4. used guests name at least 2 times in an interaction
  5. leader audited a perfect check in
  6. gave a personalized recommendation to an IHG
  7. booked a spa service at check in
  8. sold a paid experience
  9. took the initiative on a personalized +1 for an IHG
  10. did an $300 upsell
  11. make a same day room reservation
  12. made a special amenity for an arrival
  13. name mention on revinate
  14. can explain the ENRICH values
  15. knows the SOP for arrivals
  16. sold a cowboy hat
  17. used the IHG last name when answering the phone
  18. spoke to the mercedes promotion during check in
  19. knows what our action plan is
  20. knows the SOP for departures
  21. sold a bottle of wine
  22. sold $500 of retail in one day
  23. can recite the soul of the place
  24. leader audited a perfect guest interaction