sold acowboyhatsold abottleof winegave apersonalizedrecommendationto an IHGused guestsname atleast 2 timesin aninteractionmade aguest adiningreservationoff propertycan recitethe soul ofthe placetook theinitiative on apersonalized+1 for anIHGused theIHG lastname whenansweringthe phoneknows theSOP fordeparturesnamementiononrevinatemake asame dayroomreservationsold a paidexperiencecanexplain theENRICHvaluesknows theSOP forarrivalsleaderaudited aperfectcheck indid an$300upsellspoke to themercedespromotionduring checkinbooked aspaservice atcheck inknowswhat ouractionplan isownedandrecovereda GLITCHmade aspecialamenity foran arrivalsold $500of retail inone daycleanedout thefireplace &made fireleaderaudited aperfect guestinteractionsold acowboyhatsold abottleof winegave apersonalizedrecommendationto an IHGused guestsname atleast 2 timesin aninteractionmade aguest adiningreservationoff propertycan recitethe soul ofthe placetook theinitiative on apersonalized+1 for anIHGused theIHG lastname whenansweringthe phoneknows theSOP fordeparturesnamementiononrevinatemake asame dayroomreservationsold a paidexperiencecanexplain theENRICHvaluesknows theSOP forarrivalsleaderaudited aperfectcheck indid an$300upsellspoke to themercedespromotionduring checkinbooked aspaservice atcheck inknowswhat ouractionplan isownedandrecovereda GLITCHmade aspecialamenity foran arrivalsold $500of retail inone daycleanedout thefireplace &made fireleaderaudited aperfect guestinteraction

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. sold a cowboy hat
  2. sold a bottle of wine
  3. gave a personalized recommendation to an IHG
  4. used guests name at least 2 times in an interaction
  5. made a guest a dining reservation off property
  6. can recite the soul of the place
  7. took the initiative on a personalized +1 for an IHG
  8. used the IHG last name when answering the phone
  9. knows the SOP for departures
  10. name mention on revinate
  11. make a same day room reservation
  12. sold a paid experience
  13. can explain the ENRICH values
  14. knows the SOP for arrivals
  15. leader audited a perfect check in
  16. did an $300 upsell
  17. spoke to the mercedes promotion during check in
  18. booked a spa service at check in
  19. knows what our action plan is
  20. owned and recovered a GLITCH
  21. made a special amenity for an arrival
  22. sold $500 of retail in one day
  23. cleaned out the fireplace & made fire
  24. leader audited a perfect guest interaction