knowswhat ouractionplan isnamementiononrevinategave apersonalizedrecommendationto an IHGcleanedout thefireplace &made firemade aspecialamenity foran arrivalsold $500of retail inone dayknows theSOP forarrivalsknows theSOP fordeparturesmake asame dayroomreservationcan recitethe soul ofthe placetook theinitiative on apersonalized+1 for anIHGused guestsname atleast 2 timesin aninteractionownedandrecovereda GLITCHdid an$300upsellsold a paidexperienceleaderaudited aperfectcheck inleaderaudited aperfect guestinteractionused theIHG lastname whenansweringthe phonesold abottleof winecanexplain theENRICHvaluessold acowboyhatmade aguest adiningreservationoff propertyspoke to themercedespromotionduring checkinbooked aspaservice atcheck inknowswhat ouractionplan isnamementiononrevinategave apersonalizedrecommendationto an IHGcleanedout thefireplace &made firemade aspecialamenity foran arrivalsold $500of retail inone dayknows theSOP forarrivalsknows theSOP fordeparturesmake asame dayroomreservationcan recitethe soul ofthe placetook theinitiative on apersonalized+1 for anIHGused guestsname atleast 2 timesin aninteractionownedandrecovereda GLITCHdid an$300upsellsold a paidexperienceleaderaudited aperfectcheck inleaderaudited aperfect guestinteractionused theIHG lastname whenansweringthe phonesold abottleof winecanexplain theENRICHvaluessold acowboyhatmade aguest adiningreservationoff propertyspoke to themercedespromotionduring checkinbooked aspaservice atcheck in

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. knows what our action plan is
  2. name mention on revinate
  3. gave a personalized recommendation to an IHG
  4. cleaned out the fireplace & made fire
  5. made a special amenity for an arrival
  6. sold $500 of retail in one day
  7. knows the SOP for arrivals
  8. knows the SOP for departures
  9. make a same day room reservation
  10. can recite the soul of the place
  11. took the initiative on a personalized +1 for an IHG
  12. used guests name at least 2 times in an interaction
  13. owned and recovered a GLITCH
  14. did an $300 upsell
  15. sold a paid experience
  16. leader audited a perfect check in
  17. leader audited a perfect guest interaction
  18. used the IHG last name when answering the phone
  19. sold a bottle of wine
  20. can explain the ENRICH values
  21. sold a cowboy hat
  22. made a guest a dining reservation off property
  23. spoke to the mercedes promotion during check in
  24. booked a spa service at check in