can recitethe soul ofthe placeknows theSOP fordeparturesownedandrecovereda GLITCHknows theSOP forarrivalsleaderaudited aperfectcheck inspoke to themercedespromotionduring checkingave apersonalizedrecommendationto an IHGsold $500of retail inone dayused guestsname atleast 2 timesin aninteractionmade aguest adiningreservationoff propertyused theIHG lastname whenansweringthe phonecleanedout thefireplace &made firemake asame dayroomreservationsold abottleof winetook theinitiative on apersonalized+1 for anIHGleaderaudited aperfect guestinteractionmade aspecialamenity foran arrivalsold a paidexperiencebooked aspaservice atcheck incanexplain theENRICHvaluesdid an$300upsellnamementiononrevinateknowswhat ouractionplan issold acowboyhatcan recitethe soul ofthe placeknows theSOP fordeparturesownedandrecovereda GLITCHknows theSOP forarrivalsleaderaudited aperfectcheck inspoke to themercedespromotionduring checkingave apersonalizedrecommendationto an IHGsold $500of retail inone dayused guestsname atleast 2 timesin aninteractionmade aguest adiningreservationoff propertyused theIHG lastname whenansweringthe phonecleanedout thefireplace &made firemake asame dayroomreservationsold abottleof winetook theinitiative on apersonalized+1 for anIHGleaderaudited aperfect guestinteractionmade aspecialamenity foran arrivalsold a paidexperiencebooked aspaservice atcheck incanexplain theENRICHvaluesdid an$300upsellnamementiononrevinateknowswhat ouractionplan issold acowboyhat

service excellence bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. can recite the soul of the place
  2. knows the SOP for departures
  3. owned and recovered a GLITCH
  4. knows the SOP for arrivals
  5. leader audited a perfect check in
  6. spoke to the mercedes promotion during check in
  7. gave a personalized recommendation to an IHG
  8. sold $500 of retail in one day
  9. used guests name at least 2 times in an interaction
  10. made a guest a dining reservation off property
  11. used the IHG last name when answering the phone
  12. cleaned out the fireplace & made fire
  13. make a same day room reservation
  14. sold a bottle of wine
  15. took the initiative on a personalized +1 for an IHG
  16. leader audited a perfect guest interaction
  17. made a special amenity for an arrival
  18. sold a paid experience
  19. booked a spa service at check in
  20. can explain the ENRICH values
  21. did an $300 upsell
  22. name mention on revinate
  23. knows what our action plan is
  24. sold a cowboy hat