Bookeda RWPBooked afull systemestimate forsame dayTalked toa John(not in theoffice)Reschedulea call fordispatchCustomersay "I justwant to talkto atechnician"Made 30outboundsin one daySaved RPOcancelationby offeringfree secondopinion3 RPOsbooked inone dayBooked1st call ofthe daySold Schaalor GreensMembershipCustomersaid "That isway to far! Ican't waitthat long"Booked RPOSPMA/GPMAfor 3 or lessdays frombooking dateConfirm 4customersemailaddressTook a CRcall for aplumbingissueTook a callfrom acustomer whocomplimentedusScreamingkid in thebackgroundHandledan upsetcustomerMade 40outboundcalls in 1dayTransferreda callSaved aservicecallCustomer andyou startspeaking at thesame time (noton purpose)Put on holdby acustomer"awkwardsilence..."Bookedsame dayRPOAppointmentCustomersaid "I justwant a priceover thephone"Bookeda RWPBooked afull systemestimate forsame dayTalked toa John(not in theoffice)Reschedulea call fordispatchCustomersay "I justwant to talkto atechnician"Made 30outboundsin one daySaved RPOcancelationby offeringfree secondopinion3 RPOsbooked inone dayBooked1st call ofthe daySold Schaalor GreensMembershipCustomersaid "That isway to far! Ican't waitthat long"Booked RPOSPMA/GPMAfor 3 or lessdays frombooking dateConfirm 4customersemailaddressTook a CRcall for aplumbingissueTook a callfrom acustomer whocomplimentedusScreamingkid in thebackgroundHandledan upsetcustomerMade 40outboundcalls in 1dayTransferreda callSaved aservicecallCustomer andyou startspeaking at thesame time (noton purpose)Put on holdby acustomer"awkwardsilence..."Bookedsame dayRPOAppointmentCustomersaid "I justwant a priceover thephone"

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Booked a RWP
  2. Booked a full system estimate for same day
  3. Talked to a John (not in the office)
  4. Reschedule a call for dispatch
  5. Customer say "I just want to talk to a technician"
  6. Made 30 outbounds in one day
  7. Saved RPO cancelation by offering free second opinion
  8. 3 RPOs booked in one day
  9. Booked 1st call of the day
  10. Sold Schaal or Greens Membership
  11. Customer said "That is way to far! I can't wait that long"
  12. Booked RPO SPMA/GPMA for 3 or less days from booking date
  13. Confirm 4 customers email address
  14. Took a CR call for a plumbing issue
  15. Took a call from a customer who complimented us
  16. Screaming kid in the background
  17. Handled an upset customer
  18. Made 40 outbound calls in 1 day
  19. Transferred a call
  20. Saved a service call
  21. Customer and you start speaking at the same time (not on purpose)
  22. Put on hold by a customer "awkward silence..."
  23. Booked same day RPO Appointment
  24. Customer said "I just want a price over the phone"