Took a CRcall for aplumbingissueScreamingkid in thebackgroundPut on holdby acustomer"awkwardsilence..."Made 40outboundcalls in 1dayBooked1st call ofthe dayConfirm 4customersemailaddressBookeda RWPBooked RPOSPMA/GPMAfor 3 or lessdays frombooking date3 RPOsbooked inone daySold Schaalor GreensMembershipBookedsame dayRPOAppointmentCustomer andyou startspeaking at thesame time (noton purpose)Saved RPOcancelationby offeringfree secondopinionCustomersay "I justwant to talkto atechnician"Transferreda callBooked afull systemestimate forsame dayCustomersaid "That isway to far! Ican't waitthat long"Took a callfrom acustomer whocomplimentedusMade 30outboundsin one dayReschedulea call fordispatchCustomersaid "I justwant a priceover thephone"Saved aservicecallTalked toa John(not in theoffice)Handledan upsetcustomerTook a CRcall for aplumbingissueScreamingkid in thebackgroundPut on holdby acustomer"awkwardsilence..."Made 40outboundcalls in 1dayBooked1st call ofthe dayConfirm 4customersemailaddressBookeda RWPBooked RPOSPMA/GPMAfor 3 or lessdays frombooking date3 RPOsbooked inone daySold Schaalor GreensMembershipBookedsame dayRPOAppointmentCustomer andyou startspeaking at thesame time (noton purpose)Saved RPOcancelationby offeringfree secondopinionCustomersay "I justwant to talkto atechnician"Transferreda callBooked afull systemestimate forsame dayCustomersaid "That isway to far! Ican't waitthat long"Took a callfrom acustomer whocomplimentedusMade 30outboundsin one dayReschedulea call fordispatchCustomersaid "I justwant a priceover thephone"Saved aservicecallTalked toa John(not in theoffice)Handledan upsetcustomer

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Took a CR call for a plumbing issue
  2. Screaming kid in the background
  3. Put on hold by a customer "awkward silence..."
  4. Made 40 outbound calls in 1 day
  5. Booked 1st call of the day
  6. Confirm 4 customers email address
  7. Booked a RWP
  8. Booked RPO SPMA/GPMA for 3 or less days from booking date
  9. 3 RPOs booked in one day
  10. Sold Schaal or Greens Membership
  11. Booked same day RPO Appointment
  12. Customer and you start speaking at the same time (not on purpose)
  13. Saved RPO cancelation by offering free second opinion
  14. Customer say "I just want to talk to a technician"
  15. Transferred a call
  16. Booked a full system estimate for same day
  17. Customer said "That is way to far! I can't wait that long"
  18. Took a call from a customer who complimented us
  19. Made 30 outbounds in one day
  20. Reschedule a call for dispatch
  21. Customer said "I just want a price over the phone"
  22. Saved a service call
  23. Talked to a John (not in the office)
  24. Handled an upset customer