Screamingkid in thebackgroundBooked1st call ofthe dayCustomersaid "That isway to far! Ican't waitthat long"Bookedsame dayRPOAppointmentConfirm 4customersemailaddressPut on holdby acustomer"awkwardsilence..."Reschedulea call fordispatchBooked afull systemestimate forsame dayCustomersaid "I justwant a priceover thephone"Customer andyou startspeaking at thesame time (noton purpose)Made 40outboundcalls in 1daySold Schaalor GreensMembership3 RPOsbooked inone dayCustomersay "I justwant to talkto atechnician"Saved RPOcancelationby offeringfree secondopinionTook a callfrom acustomer whocomplimentedusTransferreda callHandledan upsetcustomerTalked toa John(not in theoffice)Bookeda RWPMade 30outboundsin one daySaved aservicecallBooked RPOSPMA/GPMAfor 3 or lessdays frombooking dateTook a CRcall for aplumbingissueScreamingkid in thebackgroundBooked1st call ofthe dayCustomersaid "That isway to far! Ican't waitthat long"Bookedsame dayRPOAppointmentConfirm 4customersemailaddressPut on holdby acustomer"awkwardsilence..."Reschedulea call fordispatchBooked afull systemestimate forsame dayCustomersaid "I justwant a priceover thephone"Customer andyou startspeaking at thesame time (noton purpose)Made 40outboundcalls in 1daySold Schaalor GreensMembership3 RPOsbooked inone dayCustomersay "I justwant to talkto atechnician"Saved RPOcancelationby offeringfree secondopinionTook a callfrom acustomer whocomplimentedusTransferreda callHandledan upsetcustomerTalked toa John(not in theoffice)Bookeda RWPMade 30outboundsin one daySaved aservicecallBooked RPOSPMA/GPMAfor 3 or lessdays frombooking dateTook a CRcall for aplumbingissue

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Screaming kid in the background
  2. Booked 1st call of the day
  3. Customer said "That is way to far! I can't wait that long"
  4. Booked same day RPO Appointment
  5. Confirm 4 customers email address
  6. Put on hold by a customer "awkward silence..."
  7. Reschedule a call for dispatch
  8. Booked a full system estimate for same day
  9. Customer said "I just want a price over the phone"
  10. Customer and you start speaking at the same time (not on purpose)
  11. Made 40 outbound calls in 1 day
  12. Sold Schaal or Greens Membership
  13. 3 RPOs booked in one day
  14. Customer say "I just want to talk to a technician"
  15. Saved RPO cancelation by offering free second opinion
  16. Took a call from a customer who complimented us
  17. Transferred a call
  18. Handled an upset customer
  19. Talked to a John (not in the office)
  20. Booked a RWP
  21. Made 30 outbounds in one day
  22. Saved a service call
  23. Booked RPO SPMA/GPMA for 3 or less days from booking date
  24. Took a CR call for a plumbing issue