3 RPOsbooked inone dayReschedulea call fordispatchConfirm 4customersemailaddressPut on holdby acustomer"awkwardsilence..."Bookedsame dayRPOAppointmentSaved RPOcancelationby offeringfree secondopinionBooked afull systemestimate forsame daySold Schaalor GreensMembershipBookeda RWPSaved aservicecallCustomer andyou startspeaking at thesame time (noton purpose)Made 30outboundsin one dayScreamingkid in thebackgroundCustomersaid "That isway to far! Ican't waitthat long"Talked toa John(not in theoffice)Transferreda callTook a CRcall for aplumbingissueCustomersaid "I justwant a priceover thephone"Booked RPOSPMA/GPMAfor 3 or lessdays frombooking dateTook a callfrom acustomer whocomplimentedusHandledan upsetcustomerCustomersay "I justwant to talkto atechnician"Made 40outboundcalls in 1dayBooked1st call ofthe day3 RPOsbooked inone dayReschedulea call fordispatchConfirm 4customersemailaddressPut on holdby acustomer"awkwardsilence..."Bookedsame dayRPOAppointmentSaved RPOcancelationby offeringfree secondopinionBooked afull systemestimate forsame daySold Schaalor GreensMembershipBookeda RWPSaved aservicecallCustomer andyou startspeaking at thesame time (noton purpose)Made 30outboundsin one dayScreamingkid in thebackgroundCustomersaid "That isway to far! Ican't waitthat long"Talked toa John(not in theoffice)Transferreda callTook a CRcall for aplumbingissueCustomersaid "I justwant a priceover thephone"Booked RPOSPMA/GPMAfor 3 or lessdays frombooking dateTook a callfrom acustomer whocomplimentedusHandledan upsetcustomerCustomersay "I justwant to talkto atechnician"Made 40outboundcalls in 1dayBooked1st call ofthe day

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 3 RPOs booked in one day
  2. Reschedule a call for dispatch
  3. Confirm 4 customers email address
  4. Put on hold by a customer "awkward silence..."
  5. Booked same day RPO Appointment
  6. Saved RPO cancelation by offering free second opinion
  7. Booked a full system estimate for same day
  8. Sold Schaal or Greens Membership
  9. Booked a RWP
  10. Saved a service call
  11. Customer and you start speaking at the same time (not on purpose)
  12. Made 30 outbounds in one day
  13. Screaming kid in the background
  14. Customer said "That is way to far! I can't wait that long"
  15. Talked to a John (not in the office)
  16. Transferred a call
  17. Took a CR call for a plumbing issue
  18. Customer said "I just want a price over the phone"
  19. Booked RPO SPMA/GPMA for 3 or less days from booking date
  20. Took a call from a customer who complimented us
  21. Handled an upset customer
  22. Customer say "I just want to talk to a technician"
  23. Made 40 outbound calls in 1 day
  24. Booked 1st call of the day