Took a CRcall for aplumbingissueTook a callfrom acustomer whocomplimentedusConfirm 4customersemailaddressCustomersaid "That isway to far! Ican't waitthat long"Reschedulea call fordispatchBookeda RWP3 RPOsbooked inone dayBooked afull systemestimate forsame dayCustomersaid "I justwant a priceover thephone"Bookedsame dayRPOAppointmentPut on holdby acustomer"awkwardsilence..."Sold Schaalor GreensMembershipBooked1st call ofthe dayTalked toa John(not in theoffice)Made 40outboundcalls in 1dayScreamingkid in thebackgroundHandledan upsetcustomerCustomer andyou startspeaking at thesame time (noton purpose)Saved RPOcancelationby offeringfree secondopinionCustomersay "I justwant to talkto atechnician"Made 30outboundsin one daySaved aservicecallBooked RPOSPMA/GPMAfor 3 or lessdays frombooking dateTransferreda callTook a CRcall for aplumbingissueTook a callfrom acustomer whocomplimentedusConfirm 4customersemailaddressCustomersaid "That isway to far! Ican't waitthat long"Reschedulea call fordispatchBookeda RWP3 RPOsbooked inone dayBooked afull systemestimate forsame dayCustomersaid "I justwant a priceover thephone"Bookedsame dayRPOAppointmentPut on holdby acustomer"awkwardsilence..."Sold Schaalor GreensMembershipBooked1st call ofthe dayTalked toa John(not in theoffice)Made 40outboundcalls in 1dayScreamingkid in thebackgroundHandledan upsetcustomerCustomer andyou startspeaking at thesame time (noton purpose)Saved RPOcancelationby offeringfree secondopinionCustomersay "I justwant to talkto atechnician"Made 30outboundsin one daySaved aservicecallBooked RPOSPMA/GPMAfor 3 or lessdays frombooking dateTransferreda call

Call Center Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
  1. Took a CR call for a plumbing issue
  2. Took a call from a customer who complimented us
  3. Confirm 4 customers email address
  4. Customer said "That is way to far! I can't wait that long"
  5. Reschedule a call for dispatch
  6. Booked a RWP
  7. 3 RPOs booked in one day
  8. Booked a full system estimate for same day
  9. Customer said "I just want a price over the phone"
  10. Booked same day RPO Appointment
  11. Put on hold by a customer "awkward silence..."
  12. Sold Schaal or Greens Membership
  13. Booked 1st call of the day
  14. Talked to a John (not in the office)
  15. Made 40 outbound calls in 1 day
  16. Screaming kid in the background
  17. Handled an upset customer
  18. Customer and you start speaking at the same time (not on purpose)
  19. Saved RPO cancelation by offering free second opinion
  20. Customer say "I just want to talk to a technician"
  21. Made 30 outbounds in one day
  22. Saved a service call
  23. Booked RPO SPMA/GPMA for 3 or less days from booking date
  24. Transferred a call