On Hold for Over an Hour On Hold for Less than 10 Minutes Call Back Time Not Met Swore at Rep Transferred Multiple Times Hung Up on Rep Call Dropped Rep Put You on Hold and Disconnected Rep Hung Up Wrong Department Call Was Missed On Hold for 10+ Minutes Language Barrier Rep Didn't Know the Answer Can't Understand Rep Call Went to Voicemail System Crash Rep Was Rude No Callback No Answer IVR Loop Swore at IVR Call Went to the Wrong Number Voicemail Loop On Hold for Over an Hour On Hold for Less than 10 Minutes Call Back Time Not Met Swore at Rep Transferred Multiple Times Hung Up on Rep Call Dropped Rep Put You on Hold and Disconnected Rep Hung Up Wrong Department Call Was Missed On Hold for 10+ Minutes Language Barrier Rep Didn't Know the Answer Can't Understand Rep Call Went to Voicemail System Crash Rep Was Rude No Callback No Answer IVR Loop Swore at IVR Call Went to the Wrong Number Voicemail Loop
(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
On Hold for Over an Hour
On Hold for Less than 10 Minutes
Call Back Time Not Met
Swore at Rep
Transferred Multiple Times
Hung Up on Rep
Call Dropped
Rep Put You on Hold and Disconnected
Rep Hung Up
Wrong Department
Call Was Missed
On Hold for 10+ Minutes
Language Barrier
Rep Didn't Know the Answer
Can't Understand Rep
Call Went to Voicemail
System Crash
Rep Was Rude
No Callback
No Answer
IVR Loop
Swore at IVR
Call Went to the Wrong Number
Voicemail Loop