On Holdfor 10+MinutesCall WenttoVoicemailVoicemailLoopCall BackTime NotMetIVRLoopSystemCrashHungUp onRepRepHungUpCallWasMissedOn Holdfor Lessthan 10MinutesWrongDepartmentSworeat RepCallDroppedNoCallbackOn Holdfor Overan HourRepWasRudeCall Wentto theWrongNumberRep Put Youon Hold andDisconnectedTransferredMultipleTimesCan'tUnderstandRepNoAnswerSworeat IVRLanguageBarrierRep Didn'tKnow theAnswerOn Holdfor 10+MinutesCall WenttoVoicemailVoicemailLoopCall BackTime NotMetIVRLoopSystemCrashHungUp onRepRepHungUpCallWasMissedOn Holdfor Lessthan 10MinutesWrongDepartmentSworeat RepCallDroppedNoCallbackOn Holdfor Overan HourRepWasRudeCall Wentto theWrongNumberRep Put Youon Hold andDisconnectedTransferredMultipleTimesCan'tUnderstandRepNoAnswerSworeat IVRLanguageBarrierRep Didn'tKnow theAnswer

WTM Call Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. On Hold for 10+ Minutes
  2. Call Went to Voicemail
  3. Voicemail Loop
  4. Call Back Time Not Met
  5. IVR Loop
  6. System Crash
  7. Hung Up on Rep
  8. Rep Hung Up
  9. Call Was Missed
  10. On Hold for Less than 10 Minutes
  11. Wrong Department
  12. Swore at Rep
  13. Call Dropped
  14. No Callback
  15. On Hold for Over an Hour
  16. Rep Was Rude
  17. Call Went to the Wrong Number
  18. Rep Put You on Hold and Disconnected
  19. Transferred Multiple Times
  20. Can't Understand Rep
  21. No Answer
  22. Swore at IVR
  23. Language Barrier
  24. Rep Didn't Know the Answer