Marriage Licenceapplications willbe processedsame day ifsubmitted beforecut-off timeRJ will providesensitizationsto stakeholderson the agreeddates.Phonesansweredwithin (3)ringsExpungementapplicationswill beprocessedwithin (1) yearEmailsacknowledgedwithin (24)working hrs.Calls will betransferred byconnecting thecustomer with anofficer beforehanding them offto the next party.All complaintswill beacknowledgedwithin (48)working hrs.Customers willnot be placedon hold formore than oneminute initiallyCustomerswill not waitin queues formore than(15) minutes.All written orelectroniccorrespondencewill includeauthor's name,position, contactinfo & signatureCustomerservice lineswill bestaffed at alltimesMarriage Licenceapplications willbe processedsame day ifsubmitted beforecut-off timeRJ will providesensitizationsto stakeholderson the agreeddates.Phonesansweredwithin (3)ringsExpungementapplicationswill beprocessedwithin (1) yearEmailsacknowledgedwithin (24)working hrs.Calls will betransferred byconnecting thecustomer with anofficer beforehanding them offto the next party.All complaintswill beacknowledgedwithin (48)working hrs.Customers willnot be placedon hold formore than oneminute initiallyCustomerswill not waitin queues formore than(15) minutes.All written orelectroniccorrespondencewill includeauthor's name,position, contactinfo & signatureCustomerservice lineswill bestaffed at alltimes

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Marriage Licence applications will be processed same day if submitted before cut-off time
  2. RJ will provide sensitizations to stakeholders on the agreed dates.
  3. Phones answered within (3) rings
  4. Expungement applications will be processed within (1) year
  5. Emails acknowledged within (24) working hrs.
  6. Calls will be transferred by connecting the customer with an officer before handing them off to the next party.
  7. All complaints will be acknowledged within (48) working hrs.
  8. Customers will not be placed on hold for more than one minute initially
  9. Customers will not wait in queues for more than (15) minutes.
  10. All written or electronic correspondence will include author's name, position, contact info & signature
  11. Customer service lines will be staffed at all times