(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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Calls will be transferred by connecting the customer with an officer before handing them off to the next party.
Customers will not be placed on hold for more than one minute initially
Customer service lines will be staffed at all times
All written or electronic correspondence will include author's name, position, contact info & signature
RJ will provide sensitizations to stakeholders on the agreed dates.
Marriage Licence applications will be processed same day if submitted before cut-off time
Phones answered within (3) rings
Expungement applications will be processed within (1) year
Emails acknowledged within (24) working hrs.
All complaints will be acknowledged within (48) working hrs.
Customers will not wait in queues for more than (15) minutes.
