All complaintswill beacknowledgedwithin (48)working hrs.RJ will providesensitizationsto stakeholderson the agreeddates.Marriage Licenceapplications willbe processedsame day ifsubmitted beforecut-off timeCustomerswill not waitin queues formore than(15) minutes.Emailsacknowledgedwithin (24)working hrs.Phonesansweredwithin (3)ringsExpungementapplicationswill beprocessedwithin (1) yearAll written orelectroniccorrespondencewill includeauthor's name,position, contactinfo & signatureCustomerservice lineswill bestaffed at alltimesCalls will betransferred byconnecting thecustomer with anofficer beforehanding them offto the next party.Customers willnot be placedon hold formore than oneminute initiallyAll complaintswill beacknowledgedwithin (48)working hrs.RJ will providesensitizationsto stakeholderson the agreeddates.Marriage Licenceapplications willbe processedsame day ifsubmitted beforecut-off timeCustomerswill not waitin queues formore than(15) minutes.Emailsacknowledgedwithin (24)working hrs.Phonesansweredwithin (3)ringsExpungementapplicationswill beprocessedwithin (1) yearAll written orelectroniccorrespondencewill includeauthor's name,position, contactinfo & signatureCustomerservice lineswill bestaffed at alltimesCalls will betransferred byconnecting thecustomer with anofficer beforehanding them offto the next party.Customers willnot be placedon hold formore than oneminute initially

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. All complaints will be acknowledged within (48) working hrs.
  2. RJ will provide sensitizations to stakeholders on the agreed dates.
  3. Marriage Licence applications will be processed same day if submitted before cut-off time
  4. Customers will not wait in queues for more than (15) minutes.
  5. Emails acknowledged within (24) working hrs.
  6. Phones answered within (3) rings
  7. Expungement applications will be processed within (1) year
  8. All written or electronic correspondence will include author's name, position, contact info & signature
  9. Customer service lines will be staffed at all times
  10. Calls will be transferred by connecting the customer with an officer before handing them off to the next party.
  11. Customers will not be placed on hold for more than one minute initially