Marriage Licenceapplications willbe processedsame day ifsubmitted beforecut-off timeExpungementapplicationswill beprocessedwithin (1) yearAll complaintswill beacknowledgedwithin (48)working hrs.Customers willnot be placedon hold formore than oneminute initiallyAll written orelectroniccorrespondencewill includeauthor's name,position, contactinfo & signaturePhonesansweredwithin (3)ringsEmailsacknowledgedwithin (24)working hrs.RJ will providesensitizationsto stakeholderson the agreeddates.Customerswill not waitin queues formore than(15) minutes.Customerservice lineswill bestaffed at alltimesCalls will betransferred byconnecting thecustomer with anofficer beforehanding them offto the next party.Marriage Licenceapplications willbe processedsame day ifsubmitted beforecut-off timeExpungementapplicationswill beprocessedwithin (1) yearAll complaintswill beacknowledgedwithin (48)working hrs.Customers willnot be placedon hold formore than oneminute initiallyAll written orelectroniccorrespondencewill includeauthor's name,position, contactinfo & signaturePhonesansweredwithin (3)ringsEmailsacknowledgedwithin (24)working hrs.RJ will providesensitizationsto stakeholderson the agreeddates.Customerswill not waitin queues formore than(15) minutes.Customerservice lineswill bestaffed at alltimesCalls will betransferred byconnecting thecustomer with anofficer beforehanding them offto the next party.

Bingo - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Marriage Licence applications will be processed same day if submitted before cut-off time
  2. Expungement applications will be processed within (1) year
  3. All complaints will be acknowledged within (48) working hrs.
  4. Customers will not be placed on hold for more than one minute initially
  5. All written or electronic correspondence will include author's name, position, contact info & signature
  6. Phones answered within (3) rings
  7. Emails acknowledged within (24) working hrs.
  8. RJ will provide sensitizations to stakeholders on the agreed dates.
  9. Customers will not wait in queues for more than (15) minutes.
  10. Customer service lines will be staffed at all times
  11. Calls will be transferred by connecting the customer with an officer before handing them off to the next party.