BuildingRapportFeaturesResponsivenessConsistencyShopCourtsExchangeGrantedStandardsE.T.A(EstimatedTime ofArrival)SurveysAchieveM.B.W.A(Manageby WalkingAround)I.G.O(IntroduceSelf,Greet,OfferAssistance)FeedbackProblemSolvingSupaShieldTopCheckValueFollowUpCoreValuesServiceChampionsAfterSalesServiceProfessionalQualifyingCustomersProductKnowledgeLeadOwnDelivery24 hrDeliveryStorePrepCustomerExperienceAddOnsPresentationAvailabilityCourtesyExpectationsAccuracyCustomerSatisfactionEfficiencyBuildingRapportFeaturesResponsivenessConsistencyShopCourtsExchangeGrantedStandardsE.T.A(EstimatedTime ofArrival)SurveysAchieveM.B.W.A(Manageby WalkingAround)I.G.O(IntroduceSelf,Greet,OfferAssistance)FeedbackProblemSolvingSupaShieldTopCheckValueFollowUpCoreValuesServiceChampionsAfterSalesServiceProfessionalQualifyingCustomersProductKnowledgeLeadOwnDelivery24 hrDeliveryStorePrepCustomerExperienceAddOnsPresentationAvailabilityCourtesyExpectationsAccuracyCustomerSatisfactionEfficiency

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Building Rapport
  2. Features
  3. Responsiveness
  4. Consistency
  5. Shop Courts
  6. Exchange Granted
  7. Standards
  8. E.T.A (Estimated Time of Arrival)
  9. Surveys
  10. Achieve
  11. M.B.W.A (Manage by Walking Around)
  12. I.G.O (Introduce Self,Greet, Offer Assistance)
  13. Feedback
  14. Problem Solving
  15. Supa Shield
  16. Top Check
  17. Value
  18. Follow Up
  19. Core Values
  20. Service Champions
  21. After Sales Service
  22. Professional
  23. Qualifying Customers
  24. Product Knowledge
  25. Lead
  26. Own Delivery
  27. 24 hr Delivery
  28. Store Prep
  29. Customer Experience
  30. Add Ons
  31. Presentation
  32. Availability
  33. Courtesy
  34. Expectations
  35. Accuracy
  36. Customer Satisfaction
  37. Efficiency