StorePrepProductKnowledgeE.T.A(EstimatedTime ofArrival)EfficiencyProfessionalOwnDeliveryLeadFeaturesAfterSalesServiceFeedbackConsistencyM.B.W.A(Manageby WalkingAround)CustomerSatisfactionSurveysValueExchangeGrantedBuildingRapportSupaShieldCustomerExperienceResponsivenessAvailabilityPresentationCourtesyAddOnsQualifyingCustomersAchieve24 hrDeliveryAccuracyCoreValuesStandardsProblemSolvingExpectationsServiceChampionsFollowUpTopCheckI.G.O(IntroduceSelf,Greet,OfferAssistance)ShopCourtsStorePrepProductKnowledgeE.T.A(EstimatedTime ofArrival)EfficiencyProfessionalOwnDeliveryLeadFeaturesAfterSalesServiceFeedbackConsistencyM.B.W.A(Manageby WalkingAround)CustomerSatisfactionSurveysValueExchangeGrantedBuildingRapportSupaShieldCustomerExperienceResponsivenessAvailabilityPresentationCourtesyAddOnsQualifyingCustomersAchieve24 hrDeliveryAccuracyCoreValuesStandardsProblemSolvingExpectationsServiceChampionsFollowUpTopCheckI.G.O(IntroduceSelf,Greet,OfferAssistance)ShopCourts

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Store Prep
  2. Product Knowledge
  3. E.T.A (Estimated Time of Arrival)
  4. Efficiency
  5. Professional
  6. Own Delivery
  7. Lead
  8. Features
  9. After Sales Service
  10. Feedback
  11. Consistency
  12. M.B.W.A (Manage by Walking Around)
  13. Customer Satisfaction
  14. Surveys
  15. Value
  16. Exchange Granted
  17. Building Rapport
  18. Supa Shield
  19. Customer Experience
  20. Responsiveness
  21. Availability
  22. Presentation
  23. Courtesy
  24. Add Ons
  25. Qualifying Customers
  26. Achieve
  27. 24 hr Delivery
  28. Accuracy
  29. Core Values
  30. Standards
  31. Problem Solving
  32. Expectations
  33. Service Champions
  34. Follow Up
  35. Top Check
  36. I.G.O (Introduce Self,Greet, Offer Assistance)
  37. Shop Courts