BuildingRapportEfficiencyExpectationsAchieveAvailabilityServiceChampionsConsistencyQualifyingCustomersTopCheckSurveysShopCourtsAccuracyFollowUpCoreValuesProfessionalCustomerExperienceValueLeadFeaturesAddOnsAfterSalesServiceExchangeGrantedFeedbackOwnDeliveryStandardsResponsivenessCourtesy24 hrDeliveryProblemSolvingStorePrepE.T.A(EstimatedTime ofArrival)CustomerSatisfactionProductKnowledgeSupaShieldPresentationI.G.O(IntroduceSelf,Greet,OfferAssistance)M.B.W.A(Manageby WalkingAround)BuildingRapportEfficiencyExpectationsAchieveAvailabilityServiceChampionsConsistencyQualifyingCustomersTopCheckSurveysShopCourtsAccuracyFollowUpCoreValuesProfessionalCustomerExperienceValueLeadFeaturesAddOnsAfterSalesServiceExchangeGrantedFeedbackOwnDeliveryStandardsResponsivenessCourtesy24 hrDeliveryProblemSolvingStorePrepE.T.A(EstimatedTime ofArrival)CustomerSatisfactionProductKnowledgeSupaShieldPresentationI.G.O(IntroduceSelf,Greet,OfferAssistance)M.B.W.A(Manageby WalkingAround)

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Building Rapport
  2. Efficiency
  3. Expectations
  4. Achieve
  5. Availability
  6. Service Champions
  7. Consistency
  8. Qualifying Customers
  9. Top Check
  10. Surveys
  11. Shop Courts
  12. Accuracy
  13. Follow Up
  14. Core Values
  15. Professional
  16. Customer Experience
  17. Value
  18. Lead
  19. Features
  20. Add Ons
  21. After Sales Service
  22. Exchange Granted
  23. Feedback
  24. Own Delivery
  25. Standards
  26. Responsiveness
  27. Courtesy
  28. 24 hr Delivery
  29. Problem Solving
  30. Store Prep
  31. E.T.A (Estimated Time of Arrival)
  32. Customer Satisfaction
  33. Product Knowledge
  34. Supa Shield
  35. Presentation
  36. I.G.O (Introduce Self,Greet, Offer Assistance)
  37. M.B.W.A (Manage by Walking Around)