M.B.W.A(Manageby WalkingAround)ValueEfficiencyFeedbackResponsivenessLeadShopCourtsI.G.O(IntroduceSelf,Greet,OfferAssistance)QualifyingCustomersStandardsStorePrepTopCheck24 hrDeliveryPresentationCustomerExperienceCoreValuesE.T.A(EstimatedTime ofArrival)ConsistencyAchieveProblemSolvingFeaturesCourtesyProductKnowledgeAfterSalesServiceProfessionalSurveysExchangeGrantedServiceChampionsCustomerSatisfactionBuildingRapportAccuracyOwnDeliveryExpectationsAddOnsAvailabilitySupaShieldFollowUpM.B.W.A(Manageby WalkingAround)ValueEfficiencyFeedbackResponsivenessLeadShopCourtsI.G.O(IntroduceSelf,Greet,OfferAssistance)QualifyingCustomersStandardsStorePrepTopCheck24 hrDeliveryPresentationCustomerExperienceCoreValuesE.T.A(EstimatedTime ofArrival)ConsistencyAchieveProblemSolvingFeaturesCourtesyProductKnowledgeAfterSalesServiceProfessionalSurveysExchangeGrantedServiceChampionsCustomerSatisfactionBuildingRapportAccuracyOwnDeliveryExpectationsAddOnsAvailabilitySupaShieldFollowUp

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. M.B.W.A (Manage by Walking Around)
  2. Value
  3. Efficiency
  4. Feedback
  5. Responsiveness
  6. Lead
  7. Shop Courts
  8. I.G.O (Introduce Self,Greet, Offer Assistance)
  9. Qualifying Customers
  10. Standards
  11. Store Prep
  12. Top Check
  13. 24 hr Delivery
  14. Presentation
  15. Customer Experience
  16. Core Values
  17. E.T.A (Estimated Time of Arrival)
  18. Consistency
  19. Achieve
  20. Problem Solving
  21. Features
  22. Courtesy
  23. Product Knowledge
  24. After Sales Service
  25. Professional
  26. Surveys
  27. Exchange Granted
  28. Service Champions
  29. Customer Satisfaction
  30. Building Rapport
  31. Accuracy
  32. Own Delivery
  33. Expectations
  34. Add Ons
  35. Availability
  36. Supa Shield
  37. Follow Up