FollowUpE.T.A(EstimatedTime ofArrival)ConsistencyAvailabilityExpectationsValuePresentationLeadCustomerExperienceM.B.W.A(Manageby WalkingAround)I.G.O(IntroduceSelf,Greet,OfferAssistance)OwnDeliveryProductKnowledgeQualifyingCustomersExchangeGrantedProfessionalCourtesyFeedbackProblemSolvingAccuracyAfterSalesServiceFeaturesShopCourtsEfficiencyStorePrepAchieveSupaShieldServiceChampionsBuildingRapportAddOnsStandardsCoreValues24 hrDeliveryResponsivenessTopCheckSurveysCustomerSatisfactionFollowUpE.T.A(EstimatedTime ofArrival)ConsistencyAvailabilityExpectationsValuePresentationLeadCustomerExperienceM.B.W.A(Manageby WalkingAround)I.G.O(IntroduceSelf,Greet,OfferAssistance)OwnDeliveryProductKnowledgeQualifyingCustomersExchangeGrantedProfessionalCourtesyFeedbackProblemSolvingAccuracyAfterSalesServiceFeaturesShopCourtsEfficiencyStorePrepAchieveSupaShieldServiceChampionsBuildingRapportAddOnsStandardsCoreValues24 hrDeliveryResponsivenessTopCheckSurveysCustomerSatisfaction

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Follow Up
  2. E.T.A (Estimated Time of Arrival)
  3. Consistency
  4. Availability
  5. Expectations
  6. Value
  7. Presentation
  8. Lead
  9. Customer Experience
  10. M.B.W.A (Manage by Walking Around)
  11. I.G.O (Introduce Self,Greet, Offer Assistance)
  12. Own Delivery
  13. Product Knowledge
  14. Qualifying Customers
  15. Exchange Granted
  16. Professional
  17. Courtesy
  18. Feedback
  19. Problem Solving
  20. Accuracy
  21. After Sales Service
  22. Features
  23. Shop Courts
  24. Efficiency
  25. Store Prep
  26. Achieve
  27. Supa Shield
  28. Service Champions
  29. Building Rapport
  30. Add Ons
  31. Standards
  32. Core Values
  33. 24 hr Delivery
  34. Responsiveness
  35. Top Check
  36. Surveys
  37. Customer Satisfaction