CourtesyProductKnowledgeShopCourtsCustomerExperienceCustomerSatisfactionSupaShieldFeaturesPresentationResponsivenessFeedbackM.B.W.A(Manageby WalkingAround)ExchangeGrantedAchieveAvailabilityAddOns24 hrDeliveryLeadQualifyingCustomersSurveysStandardsCoreValuesStorePrepTopCheckEfficiencyAfterSalesServiceE.T.A(EstimatedTime ofArrival)OwnDeliveryI.G.O(IntroduceSelf,Greet,OfferAssistance)BuildingRapportServiceChampionsAccuracyValueProfessionalConsistencyFollowUpProblemSolvingExpectationsCourtesyProductKnowledgeShopCourtsCustomerExperienceCustomerSatisfactionSupaShieldFeaturesPresentationResponsivenessFeedbackM.B.W.A(Manageby WalkingAround)ExchangeGrantedAchieveAvailabilityAddOns24 hrDeliveryLeadQualifyingCustomersSurveysStandardsCoreValuesStorePrepTopCheckEfficiencyAfterSalesServiceE.T.A(EstimatedTime ofArrival)OwnDeliveryI.G.O(IntroduceSelf,Greet,OfferAssistance)BuildingRapportServiceChampionsAccuracyValueProfessionalConsistencyFollowUpProblemSolvingExpectations

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. Courtesy
  2. Product Knowledge
  3. Shop Courts
  4. Customer Experience
  5. Customer Satisfaction
  6. Supa Shield
  7. Features
  8. Presentation
  9. Responsiveness
  10. Feedback
  11. M.B.W.A (Manage by Walking Around)
  12. Exchange Granted
  13. Achieve
  14. Availability
  15. Add Ons
  16. 24 hr Delivery
  17. Lead
  18. Qualifying Customers
  19. Surveys
  20. Standards
  21. Core Values
  22. Store Prep
  23. Top Check
  24. Efficiency
  25. After Sales Service
  26. E.T.A (Estimated Time of Arrival)
  27. Own Delivery
  28. I.G.O (Introduce Self,Greet, Offer Assistance)
  29. Building Rapport
  30. Service Champions
  31. Accuracy
  32. Value
  33. Professional
  34. Consistency
  35. Follow Up
  36. Problem Solving
  37. Expectations