24 hrDeliverySurveysM.B.W.AAvailabilityFeaturesE.T.ACourtesyExchangeGrantedSupaShieldShopCourtsFollowUpEfficiencyCoreValuesPresentationAccuracyStorePrepAfterSalesServiceProblemSolvingStandardsConsistencyI.G.OCustomerExperienceCustomerSatisfactionResponsivenessOwnDeliveryExpectations24 hrDeliverySurveysM.B.W.AAvailabilityFeaturesE.T.ACourtesyExchangeGrantedSupaShieldShopCourtsFollowUpEfficiencyCoreValuesPresentationAccuracyStorePrepAfterSalesServiceProblemSolvingStandardsConsistencyI.G.OCustomerExperienceCustomerSatisfactionResponsivenessOwnDeliveryExpectations

Customer Service Week 2016 - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 24 hr Delivery
  2. Surveys
  3. M.B.W.A
  4. Availability
  5. Features
  6. E.T.A
  7. Courtesy
  8. Exchange Granted
  9. Supa Shield
  10. Shop Courts
  11. Follow Up
  12. Efficiency
  13. Core Values
  14. Presentation
  15. Accuracy
  16. Store Prep
  17. After Sales Service
  18. Problem Solving
  19. Standards
  20. Consistency
  21. I.G.O
  22. Customer Experience
  23. Customer Satisfaction
  24. Responsiveness
  25. Own Delivery
  26. Expectations