(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.
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5. Experienced a conflict with customer over product price changes
15. Managed a situation where a customer complained about late product delivery
4. Used sales data or KPIs to resolve a disagreement over territory performance
6. Experienced a conflict with customer over shelf share of your brands portfolio
13. Believes in compromise during conflicts
2. Used active listening to resolve a team dispute over performance
11. Believes conflicts are opportunities for growth
10. Finds it challenging to manage conflicts involving emotions
16. Experienced conflict with your team for route planning and coverage
1. Mediated a conflict between two sales reps
7. Had to intervene in a conflict between a SR and SO over delivery issues
14. Experienced conflict with respect to convincing customer to give hotspot space for your brands
8. Believes that clear communication is key to resolving conflicts
12. Feels that taking a break is an effective way to handle conflict
9. Objection handling technique is the best way to resolve conflict in sales
3. Dealt with a conflict arising from the allocation of limited stock in your district
