15. Managed asituation wherea customercomplainedabout lateproduct delivery7. Had tointervene in aconflictbetween a SRand SO overdelivery issues14. Experiencedconflict withrespect toconvincingcustomer to givehotspot space foryour brands4. Used salesdata or KPIs toresolve adisagreementover territoryperformance13. Believesincompromiseduringconflicts9. Objectionhandlingtechnique is thebest way toresolve conflictin sales6. Experienceda conflict withcustomer overshelf share ofyour brandsportfolio12. Feels thattaking a breakis an effectiveway to handleconflict8. Believes thatclearcommunicationis key toresolvingconflicts2. Used activelistening toresolve a teamdispute overperformance10. Finds itchallenging tomanageconflictsinvolvingemotions5. Experienceda conflict withcustomer overproduct pricechanges1. Mediateda conflictbetween twosales reps16.Experiencedconflict withyour team forroute planningand coverage3. Dealt with aconflict arisingfrom theallocation oflimited stock inyour district11. Believesconflicts areopportunitiesfor growth15. Managed asituation wherea customercomplainedabout lateproduct delivery7. Had tointervene in aconflictbetween a SRand SO overdelivery issues14. Experiencedconflict withrespect toconvincingcustomer to givehotspot space foryour brands4. Used salesdata or KPIs toresolve adisagreementover territoryperformance13. Believesincompromiseduringconflicts9. Objectionhandlingtechnique is thebest way toresolve conflictin sales6. Experienceda conflict withcustomer overshelf share ofyour brandsportfolio12. Feels thattaking a breakis an effectiveway to handleconflict8. Believes thatclearcommunicationis key toresolvingconflicts2. Used activelistening toresolve a teamdispute overperformance10. Finds itchallenging tomanageconflictsinvolvingemotions5. Experienceda conflict withcustomer overproduct pricechanges1. Mediateda conflictbetween twosales reps16.Experiencedconflict withyour team forroute planningand coverage3. Dealt with aconflict arisingfrom theallocation oflimited stock inyour district11. Believesconflicts areopportunitiesfor growth

Conflict Resolution & Problem Solving - Call List

(Print) Use this randomly generated list as your call list when playing the game. There is no need to say the BINGO column name. Place some kind of mark (like an X, a checkmark, a dot, tally mark, etc) on each cell as you announce it, to keep track. You can also cut out each item, place them in a bag and pull words from the bag.


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  1. 15. Managed a situation where a customer complained about late product delivery
  2. 7. Had to intervene in a conflict between a SR and SO over delivery issues
  3. 14. Experienced conflict with respect to convincing customer to give hotspot space for your brands
  4. 4. Used sales data or KPIs to resolve a disagreement over territory performance
  5. 13. Believes in compromise during conflicts
  6. 9. Objection handling technique is the best way to resolve conflict in sales
  7. 6. Experienced a conflict with customer over shelf share of your brands portfolio
  8. 12. Feels that taking a break is an effective way to handle conflict
  9. 8. Believes that clear communication is key to resolving conflicts
  10. 2. Used active listening to resolve a team dispute over performance
  11. 10. Finds it challenging to manage conflicts involving emotions
  12. 5. Experienced a conflict with customer over product price changes
  13. 1. Mediated a conflict between two sales reps
  14. 16. Experienced conflict with your team for route planning and coverage
  15. 3. Dealt with a conflict arising from the allocation of limited stock in your district
  16. 11. Believes conflicts are opportunities for growth